Page 1
Maintenance Manual
Printronix P7000 Series of Line Matrix Printers
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Page 3
P7000 Series of Line Matrix Printers
Maintenance Manual
177705-001F
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Trademark Acknowledgements
ANSI is a registered trademark of American National Standards Institute, Inc.
Belkin is a registered trademark of Belkin Corporation.
Centronics is a registered trademark of Genicom Corporation.
Chatillon is a trademark of John Chatillon & Sons, Inc.
Code V is a trademark of Quality Micro Systems.
Dataproducts is a registered trademark of Dataproducts Corporation.
EIA is a registered service mark of Electronic Industries Association.
ENERGY STAR® is a registered trademark of the United States
Environmental Protection Agency. As an
Printronix has determined that this product meets the
guidelines for energy efficiency.
IBM is a registered trademark of International Business Machines
Corporation.
IEEE is a registered trademark of the Institute of Electrical and Electronics
Engineers.
IGP is a registered trademark of Printronix, Inc.
Intelligent Printer Data Stream and IPDS are trademarks of International
Business Machines Corporation.
ENERGY STAR® Partner,
ENERGY STAR®
Java is a trademark of Sun Microsystems.
LinePrinter Plus is a registered trademark of Printronix, Inc.
Linux is a registered trademark assigned to Linus Torvalds.
MS-DOS and Microsoft Windows (3.1x, 95, 98, Me, NT, 2000, and XP) are
trademarks of Microsoft Corporation.
PC-DOS is a trademark of International Business Machines Corporation.
PGL is a registered trademark of Printronix, Inc.
Primelogic is a trademark of PTC Group, Inc.
PrintNet is a registered trademark of Printronix, Inc.
Printronix is a registered trademark of Printronix, Inc.
PSA and PSA3 are trademarks of Printronix, Inc.
QMS is a registered trademark of Quality Micro Systems.
SureStak is a trademark of Printronix, Inc.
Torx is a registered trademark of Camcar/Textron Inc.
UNIX is a registered trademark of The Open Group.
Utica is a registered trademark of Cooper Power Tools.
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Warranty And Copyright Information
Printronix, Inc. makes no representations or warranties of any kind regarding
this material, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. Printronix, Inc. shall not
be held responsible for errors contained herein or any omissions from this
material or for any damages, whether direct, indirect, incidental or
consequential, in connection with the furnishing, distribution, performance or
use of this material. The information in this manual is subject to change
without notice.
This document contains proprietary information protected by copyright. No
part of this document may be reproduced, copied, translated or incorporated
in any other material in any form or by any means, whether manual, graphic,
electronic, mechanical or otherwise, without the prior written consent of
Printronix, Inc.
All rights reserved.
Copyright © 2005, 2011, Printronix, Inc.
E
NERGY STAR
The Environmental Protection Agency ENERGY STAR® Computers program is
a partnership effort with manufacturers of data processing equipment to
promote the introduction of energy-efficient personal computers, monitors,
printers, fax machines, and copiers to help reduce air pollution and global
warming caused by electricity generation.
Printronix, Inc. participates in this program by introducing printers that reduce
power consumption when they are not being used. As an E
Partner, Printronix has determined that this product meets the E
guidelines for energy efficiency.
NOTE: The ENERGY STAR® emblem does not represent EPA endorsement of
any product or service.
NERGY STAR
NERGY STAR
®
®
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Communication Notices
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order
to meet FCC emission limits. Printronix is not responsible for any radio or
television interference caused by using other than recommended cables and
connectors or by unauthorized changes or modifications to this equipment.
Unauthorized changes or modifications could void the user’s authority to
operate the equipment.
This device complies with Part 15 of the FCC Fules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
European Union (EU) Conformity Statement
Printronix cannot accept responsibility for any failure to satisfy the protection
requirements resulting from a non-recommended modification of the product,
including the fitting of option cards not authorized by Printronix.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to European standard EN
55022. The limits for Class A equipment were derived for commercial and
industrial environments to provide reasonable protection against interference
with licensed communication devices.
WARNING
This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to
take adequate measures.
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Properly shielded and grounded cables and connectors must be used in order
to reduce the potential for causing interference to radio and TV
communications and to other electrical or electronic equipment. Such cables
and connectors are available from Printronix authorized dealers. Printronix
cannot accept responsibility for any interference caused by using other than
recommended cables and connectors.
Industry Canada Compliance Statement
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A conform á la norme NMB-003 du
Canada.
Statement of CISPR 22 Edition 2 Compliance
Attention: This is a Class A Product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.
Japanese VCCI Class A
Taiwan
Warning: This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user will be required to take
adequate measures.
Page 8
Australia/New Zealand
Attention: This is a Class A Product. In a domestic enviroment this product
may cause radio interference in which case the user may be required to take
adequate measures.
Korea
China
Declaration: This is a Case A Product. In a domestic environment this
product may cause radio interference, in which case the user may be required
to take practical actions.
German Conformity Statement
Zulassungsbescheinigung Gesetz über die elektromagnetische
Verträglichkeit von Geraten (EMVG) vom 30. August 1995
Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen das EGKonformitätszelchen - CE - zu führen.
Der Außteller der Konformitätserklärung ist die Printronix......(1)
Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:
Das Gerät erfüllt die Schutzanforderungen nach EN 55022 und
EN 55024 Klasse A.
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EN 55022 Klasse A Geräte bedürfen folgender Hinweise:
Nach dem EMVG: “Geräte dürfen an Orten, für die sie nicht asreichend
entstört sind, nur mit besonderer Genehmigung des Bundesminesters für
Post und Telekommunikation oder des Bundesamtes für Post und
Telekommunikation betrieben werden. Die Genehmigung wird erteilt, wenn
keine elektromagnetischen Störungen zu erwarten sind.” (Auszug aus dem
EMVG, Paragraph 3, Abs. 4) Dieses Genehmigungsverfahren ist nach
Paragraph 9 EMVG in Verbindung mit der entsprechenden Kostenverordnung
(Amtsblatt 14/93) kostenpflichtig.
EN 55022: Dieses ist eine Kategorie A Vorrichtung. Betrieb in den
Wohnbereichen kann elektrische Störung verursachen. Es ist die
Verantwortlichkeit des Benutzers, passende Gegenmaßnahmen zu ergreifen.
EN 55024: Begrenzung Werte für Gebrauch in bevölkerten Bereiche,
kommerziellen und Industriegebieten sind innen Übereinstimmung mit den
spezifizierten Anforderungen Hinsichtlich Störfreiheit.
Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte,
wie in den Handbüchern angegeben, zu installieren und zu betreiben.
European Union (EC) Electromagnetic Compatibility
Directives
This product conforms to the protection requirements of EC Council Directive
89/336/EEC on the approximation of the laws of the Member States relating
to electromagnetic compatibility. Printronix cannot accept responsibility for
any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of option cards
not authorized by Printronix.
Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen EMVG
vom 9.Nov.92 das EG-Konformitätszeichen zu furhren.
Properly shielded and grounded cables and connectors must be used to
reduce the potential for causing interference to radio and TV communication
and to other electrical or electronic equipment. Printronix cannot be
responsible for any interference caused by using other than recommended
cables and connectors.
This product has been tested and found to comply with limits for Class A
Information Technology Equipment according to CISPR 22/European
Standard EN 55022. The limits for Class A equipment were derived for
commercial and industrial environments to provide reasonable protection
against interference with licensed communication equipment.
Warning: This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.
Dieses Gerät erfüllt die Bedingungen der EN 55022 Klasse A. Für diese
Klasse von Geräten gilt folgende Bestimmung nach dem EMVG:
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Chapter
Geräte dürfen an Orten, für die sie nicht ausreichend entstört sind, nur mit
besonderer Genehmigung des Bundesminesters für Post und
Telekommunikation oder des Bundesamtes für Post und Telekommunikation
betrieben werden. Die Genehmigung wird erteilt, wenn keine
elektromagnetischen Störungen zu erwarten sind.
(Auszug aus dem EMVG vom 9.Nov.92, Para.3, Abs.4)
Hinweis: Dieses Genehmigungsverfahren ist von der Deutschen Bundespost
noch nicht veröffentlict worden.
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Table of Contents
1 Maintenance Overview......................................... 17
Printronix P7000 Printers........................................................................17
Order The Correct Spares................................................................18
How To Identify A P7000 Printer......................................................18
H-Series Printers ..............................................................................20
HD Printers.......................................................................................20
Zero Tear Pedestal (ZTP) Printers................................................... 20
Printer Configuration Code...............................................................21
Forms Handling ................................................................................ 21
Important Maintenance Notes................................................................. 22
Notices ............................................................................................. 22
About This Manual..................................................................................23
How To Use This Manual ................................................................. 24
Safety Notices.........................................................................................25
Hinweise zur Sicherheit ..........................................................................25
Controls And Indicators ..........................................................................26
Electrical Controls ............................................................................26
Mechanical Controls.........................................................................28
Tools And Test Equipment .....................................................................30
Plugging In The Printer...........................................................................31
Printronix Customer Support Center.......................................................32
Printronix Supplies Department........................................................ 32
Maintenance Training For Printronix Products .......................................33
2 Preventive Maintenance....................................... 35
Cleaning The Printer...............................................................................35
Cleaning The Outside Surfaces..............................................................35
Cleaning The Shuttle Frame Assembly ..................................................37
Cleaning The Card Cage Fan Assembly ................................................38
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Table of Contents
3 Troubleshooting .................................................... 39
Introduction .............................................................................................39
Troubleshooting Aids ..............................................................................39
Start Here... ............................................................................................40
Troubleshooting Display Messages........................................................ 41
List Of Messages ............................................................................. 42
Troubleshooting Other Symptoms........................................................185
General Symptom List....................................................................186
Communications Failures .....................................................................209
Diagnostic Printer Tests........................................................................ 211
Selecting And Running Diagnostic Printer Tests ........................... 212
Boot Diagnostics Menu......................................................................... 217
Factory Menu........................................................................................220
Exception Menu ....................................................................................222
Hex Code Printout ................................................................................223
How To Print A Hex Dump ............................................................. 224
ASCII Character Set ............................................................................. 226
Soft vs. Hard Reset............................................................................... 227
4 Adjustments and Tests ....................................... 229
Introduction ...........................................................................................229
Adjustments and Tests...................................................................229
Preparing The Printer For Maintenance ...............................................230
Returning The Printer To Normal Operation......................................... 231
Belt, Paper Feed Timing, Adjustment ...................................................232
Belt, Platen Open, Adjustment..............................................................234
Paper Scale Alignment .........................................................................236
Platen Gap Adjustment......................................................................... 238
Ribbon Guide Alignment....................................................................... 240
Paper Out Adjustment ..........................................................................242
Hammer Phasing Adjustment...............................................................245
Loading Flash Memory .........................................................................247
Loading Software With The Firmware Download Utility .................247
Loading Through Parallel Port Using DOS .................................... 249
Loading Software If Flash Contains Only Boot Code..................... 250
Loading Software Through The NIC ..............................................252
Reprogramming the Security Key......................................................... 253
How To Reprogram The Security Key ...........................................253
Coil Temperature Adjustment...............................................................255
Dynamic Paper Tension Adjustment ....................................................256
Tractor Belt Tension Adjustment ..........................................................258
Shuttle Electrical Short Check ..............................................................259
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Table of Contents
Hammer Bank Power Cable Shorts Test..............................................260
Cable Shorts Test .................................................................................261
Main Wire Harness Test Diagnostic .....................................................263
Power Supply Operational Check......................................................... 264
5 Replacement Procedures ................................... 269
Organization Of This Chapter...............................................................269
Replacement Procedures .....................................................................269
List Of Removal / Installation Procedures ......................................269
Belt, Paper Feed Timing ................................................................271
Belt, Platen Open ...........................................................................272
Circuit Breaker ...............................................................................273
Connector Coupling Shrouds ......................................................... 274
Control Panel Assembly.................................................................276
Controller Board .............................................................................277
Cover Assembly, Hammer Bank / Ribbon Mask ............................279
Cover Assembly, Shuttle ................................................................280
Cover Assembly, Top, Pedestal Models ........................................ 281
CT Board........................................................................................ 282
Dashpot.......................................................................................... 283
Fan Assembly, Cabinet Exhaust ....................................................284
Fan Assembly, Card Cage .............................................................285
Fan Assembly, Hammer Bank........................................................286
Hammer Spring Assembly, Version 1 ............................................ 287
Hammer Spring Assembly, Version 2 ............................................ 289
Integrated Print Management Sensor ............................................ 295
Magnetic Pickup (MPU) Assembly .................................................296
Memory and Security Key .............................................................. 297
NIC (Network Interface Card) Assembly ........................................299
Paper Feed Motor .......................................................................... 301
Paper Ironer ................................................................................... 302
Paper Path ..................................................................................... 303
Platen ............................................................................................. 304
Platen Open Motor .........................................................................308
Platen Stop Assembly ....................................................................310
Power Supply Board ...................................................................... 311
Resistors, Terminating, V5 Controller Board..................................312
Resistors, Terminating, V6 Controller Board..................................314
Ribbon Drive Motor ........................................................................ 316
Ribbon Guide Assembly (L/R)........................................................317
Shaft, Splined................................................................................. 318
Shaft, Support ................................................................................320
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Table of Contents
Shuttle Frame Assembly ................................................................321
Spring, Extension, Hammer Bank .................................................. 323
Switch Assembly, Paper Detector.................................................. 324
Switch Assembly, Platen Interlock ................................................. 325
Tractor (L/R)................................................................................... 326
6 Illustrated Parts Breakdown................................ 327
Organization Of This Chapter...............................................................327
Illustrations of Printer Components ................................................ 327
7 Principles Of Operation....................................... 369
Line Matrix Printing ...............................................................................369
Printing Rates .......................................................................................372
Printing Mechanism .............................................................................. 372
Shuttle Frame Assembly....................................................................... 373
Hammer Bank Assembly................................................................373
Shuttle Drive Motor ........................................................................374
Paper Transport System....................................................................... 375
Ribbon Transport System .....................................................................376
Integrated Print Management System ..................................................377
Operation .......................................................................................378
The Ribbon Log..............................................................................380
Logical Control Of The Printer ..............................................................381
Control Panel ........................................................................................383
Controller Board.................................................................................... 384
Data Controller ............................................................................... 386
Engine Controller ...........................................................................388
Power Supply Board .............................................................................390
AC Power ....................................................................................... 390
DC Power....................................................................................... 390
Printer Interface ....................................................................................391
Graphics ...............................................................................................391
A Wire Data ........................................................... 393
B Abbreviations...................................................... 447
C Metric Conversion Tables .................................. 455
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Table of Contents
D SureStak™ Power Stacker ................................ 457
Contents ...............................................................................................457
Introduction ...........................................................................................458
Stacker Operation................................................................................. 458
Stacker Problems .................................................................................463
Stacker First Inspection..................................................................463
Stacker Confidence Check.............................................................464
Stacker Motor Check......................................................................465
Removing The Power Stacker..............................................................468
Installing The Power Stacker ................................................................ 474
Replacing The Constant Force Spring.................................................. 486
Replacing The Timing Belts ..................................................................488
Replacing The Roller Drive Shaft .........................................................491
Illustrated Parts Breakdown.................................................................. 494
List of Illustrations ..........................................................................494
E Zero Tear Pedestal (ZTP) Printer....................... 507
Contents ...............................................................................................507
Overview............................................................................................... 508
Operation ..............................................................................................509
Load Paper And Set Up The Tractors............................................ 509
Remove Paper ............................................................................... 510
Adjust The Paper Guides ............................................................... 511
Position The Paper Out Sensor ..................................................... 513
Set The Tear Bar Distance.............................................................514
Set The Top Of Form .....................................................................515
Control Panel Menus ............................................................................516
Performance Limitations.......................................................................517
Adjustments And Tests......................................................................... 519
List of Adjustments and Tests Procedures.....................................519
Preparing The ZTP Printer for Maintenance .................................. 520
Returning The Printer To Normal Operation .................................. 520
Barrier Panel .................................................................................. 521
Belt, Paper Feed Timing, Adjustment.............................................522
Paper Guide Leaf, Front, Center, Outer ......................................... 524
Paper Out Sensor, Adjustment ...................................................... 524
Paper Tension, Horizontal..............................................................524
Page 16
Table of Contents
Replacement Procedures .....................................................................525
List of Removal / Installation Procedures ....................................... 525
Belt, Paper Feed Timing ................................................................526
Control Panel Assembly.................................................................527
Cover Assembly, Top, Pedestal Models ........................................ 527
Paper Feed Motor .......................................................................... 528
Paper Guide Leaf, Center .............................................................. 529
Paper Guide Leaf, Front.................................................................529
Paper Guide Leaf, Outer ................................................................ 529
Paper Out Sensor ..........................................................................530
Shaft, Splined................................................................................. 532
Shaft, Support ................................................................................536
Tractor (L/R)................................................................................... 537
Tractor Assembly Support Gate..................................................... 537
Illustrated Parts Lists ............................................................................539
Illustrations of ZTP Components.................................................... 539
F Paper Specifications And Forms Design ............ 555
Introduction ...........................................................................................555
General Paper Specifications ...............................................................556
Paper Guidelines .................................................................................. 557
Terms And Definitions .................................................................... 557
Environmental Considerations ....................................................... 559
Form Types ....................................................................................559
Form Weight...................................................................................559
Form Thickness..............................................................................559
Form Evenness ..............................................................................559
Tractor Pin Engagement ................................................................ 559
Methods Of Forms Attachment ......................................................560
Chaff Content .................................................................................561
Form Design Checklist.......................................................................... 562
Summary ..............................................................................................565
Storage And Handling ....................................................................565
G Maintenance Manuals For P5000 Printers......... 567
H Customer Support .............................................. 573
Printronix Customer Support Center..................................................... 573
Printronix Supplies Department ............................................................573
Corporate Offices.................................................................................. 574
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1 Maintenance Overview
Printronix P7000 Printers
P7000 printers are the latest line matrix printers to feature PSA3™ (Printronix
System Architecture, third generation). This innovative printer architecture
puts all data and printer control electronics one of two available “Hurricane”
controller boards: V5 and V6. Up to 32 MB of flash memory on this board
permits rapid access to stored printer control languages (emulations) and
very fast processing of print data. A variable-speed shuttle and micro-step
paper feed control enable P7000 printers to print a wide range of horizontal
and vertical dot densities, making these printers ideal for high-volume print
jobs.
The controller board, card cage, and some parts of the ribbon drive system in
P7000 printers are new designs and are not electrically or mechanically
compatible with earlier Printronix line matrix printers. (For maintenance
information about earlier Printronix printers, see
page 567.)
The principal differences among the various P7000 models are the number of
hammers on the hammer bank, whether the printer is mounted on a pedestal
or housed in a floor cabinet, and the maximum possible print speed. In this
manual, all items described apply to all models except where noted. (See
Table 1 on page 19.)
Although technically sophisticated, a P7000 printer is easy to use. The
mechanical controls that the operator can adjust are colored blue for quick
identification. The operator can select every printer function either at the
printer control panel or by sending control codes to the printer in the data
stream from the host computer. For added security—and to protect special
printer configurations—the operator can program which key combination
locks and unlocks the ENTER key on the control panel.
Optional Features Enhance Graphics and Forms Handling
The PGL® and VGL Printronix emulations, bundled together as IGP®, are
easy to use but highly versatile graphics programming languages that load
into the printer’s memory and simplify the creation of graphic images. The
PSA3 architecture enables multiple emulations and graphic options to be run
without additional graphic processors or protocol converters.
Depending upon the model, various types of paper stacker are available to
handle any throughput requirements. (See “Forms Handling” on
page 21.)
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Chapter 1 Printronix P7000 Printers
Order The Correct Spares
When you replace worn or damaged printer components, make sure you
order the correct spares for the model you are servicing. The next section
shows you how to identify a P7000 printer.
How To Identify A P7000 Printer
A P7000 printer has a black or gray finish and the PSA3 logo on the printer
cover. Every printer also has a model number, which is an alphanumeric code
that identifies the printer type, its housing, and its maximum rated print speed.
The model number and serial number of the printer are on the identification
label next to the input/output ports at the rear of the printer.
how to inpret a model number.
Figure 1 shows
Housing Code:
0 = Pedestal
2 = Floor Cabinet
Printronix Line
Matrix Printer
P7000 Printer
P7002H
Speed Rating:
02 = 200 lines per minute (lpm)
03 = 300 lpm
05 = 500 lpm
06 = 600 lpm
08 = 800 lpm
10 = 1000 lpm
15 = 1500 lpm
20 = 2000 lpm
00 = 133 inches per minute (ipm)
H = H-Series printer
HD = High Definition printer
ZT = Zero Tear printer
Figure 1. How to Interpret a Model Number
Table 1 lists the models in the P7000 series. Remember that the speeds
listed are the highest attainable under controlled test conditions. The speed of
printing for “real world” print jobs is affected by the interaction of many
variables and varies from print job to print job. For more information, see
“Printing Rates” on
page 372.
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How To Identify A P7000 Printer
Tabl e 1. P7000 Printers
Model Number
P7002H 200 lpm Pedestal 28 Hammers
P7002HZT 200 lpm ZT Pedestal 28 Hammers
P7202H 200 lpm Cabinet 28 Hammers
P7003H 300 lpm Pedestal 60 Hammers
P7003HZT 300 lpm ZT Pedestal 60 Hammers
P7203H 300 lpm Cabinet 60 Hammers
P7005 500 lpm Pedestal 28 Hammers
P7005ZT 500 lpm ZT Pedestal 28 Hammers
P7205 500 lpm Cabinet 28 Hammers
P7006H 600 lpm Pedestal 102 Hammers
P7006HZT 600 lpm ZT Pedestal 102 Hammers
P7206H 600 lpm Cabinet 102 Hammers
P7008H 800 lpm Pedestal 126 Hammers
Maximum
Print Speed
Enclosure Hammer Bank
P7008HZT 800 lpm ZT Pedestal 126 Hammers
P7208H 800 lpm Cabinet 126 Hammers
P7010 1000 lpm Pedestal 60 Hammers
P7010ZT 1000 lpm ZT Pedestal 60 Hammers
P7210 1000 lpm Cabinet 60 Hammers
P7015 1500 lpm Pedestal 102 Hammers
P7015ZT 1500 lpm ZT Pedestal 102 Hammers
P7215 1500 lpm Cabinet 102 Hammers
P7220 2000 lpm Cabinet 126 Hammers
P7000HD 133 ipm Pedestal 126 Hammers
P7000HDZT 133 ipm ZT Pedestal 126 Hammers
P7200HD 133 ipm Cabinet 126 Hammers
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Chapter 1 Printronix P7000 Printers
H-Series Printers
H-Series models print the ideogrammic symbols used in China, Hong Kong,
South Korea, and Taiwan. (See
are indicated by the letter H in the model number suffix. (See Figure 1 and
Table 1.) H-Series printers have specially designed platens and unique
shuttle assemblies which are only used in H-Series and HD Series printers.
These assemblies are not interchangeable with any other Printronix printers
Tabl e 2. H-Series Character Sets
Character Set Where Used
GB China
BIG-5, with an additional 3000 Cantonese characters Hong Kong
BIG-5
TCA
DCI (1st and 2nd segments)
DCI (3rd segment)
CNS
Table 2.) These Kanji/Hanzi/Hangul printers
.
Tai wan
KSC 5601 South Korea
HD Printers
HD (High Definition) printers use a Windows printer driver with the LQ1600K
emulation to print scalable alphabetic characters in high resolution print
quality. Using the same shuttles mechanisms as the P7X08H H-Series
printers, HD models print alphabetic character sets as graphic page images
instead of in linear character streams. For this reason, the speed of HD
printers is measured in inches per minute (ipm) instead of lines per minute
(lpm). (See
Table 1 and Figure 1.)
Zero Tear Pedestal (ZTP) Printers
Zero Tear Pedestal (ZTP) printers are models equipped with special
hardware and software that permits them to print small jobs or single sheets
without losing a sheet between print jobs. A ZTP printer automatically
presents the current print line to a tear bar when it finishes printing and
presents the perforation of the last form printed to the tear bar. When it
receives more data from the host computer, the printer pulls the form down to
the print station and resumes printing.
ZTP printers are covered in Appendix E (page 507).
20
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Printer Configuration Code
Printer Configuration Code
Every printer has a configuration code which specifies the printer’s cabinet
type, controller board revision level, V8 ASIC revision level, and MECA ASIC
revision level. The configuration code is included in the configuration printout.
Figure 2 shows how to interpret the printer’s configuration code.
Cabinet Type:
F = Floor Cabinet
P = Pedestal Model
Figure 2. How to Interpret the Printer’s Configuration Code
FH05AF
V8 ASIC Revision Level
MECA ASIC
Revision Level
Controller Board Revision Level.
H = PSA3 board
Forms Handling
Pedestal Models
Pedestal models provide access to printed forms from the top cover with a
tear-at-perforation edge for ejected forms or a paper exit at the rear of the top
cover. Pedestal printers also have a wireform paper tray attached to the front
of the pedestal and a wireform catch basket attached either to the back of the
pedestal or to the back of the printer top cover.
Cabinet Models
Cabinet models can be equipped with four kinds of paper stacking device:
• The fixed paper fence is a wireform divider that separates the source
paper stack from the printed output stack, and is used in combination with
hanging chains that guide printed forms downward.
• For improved performance at higher print speeds, the chains are used
with a moveable fence called the “passive paper stacker,” which can be
positioned to match the form’s length.
• The front access paper stacker consists of a shelf that holds the input
paper and a sliding tray that receives the printed forms. The sliding tray
pulls forward, permitting the user to both load and unload paper from the
front of the printer. This option is helpful in locations where access to the
rear of the printer is limited or impossible.
• For more demanding applications, an optional power stacker is available.
(The power stacker is covered in Appendix D on
These devices are summarized in Table 3.
page 457.)
21
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Chapter 1 Important Maintenance Notes
Tabl e 3. Paper Stackers Used On Cabinet Models
Printer
P7205 Standard Option Option Option
P7210 Not Used Standard Option Option
P7215 Not Used Standard Option Option
P7220 Not Used Standard Option Option
Fixed Paper
Fence
Important Maintenance Notes
To ensure the best performance of the printer, remember these maintenance
principles when you service it. Failure to observe these guidelines can result
in damage to the equipment:
• Do not
1) the original shuttle assembly or platen has been replaced with a new or
rebuilt unit, or
2) you are instructed to do so in a troubleshooting procedure.
• Never bend or try to adjust (“tweak”) the hammer springs. The
hammer springs are precisely aligned and the hammer tips are delicate.
Always handle hammer springs by the thick mounting base.
• Use only
not made by Printronix can lead to degraded print quality, expensive
damage to the printer, and can void the owner’s warranty.
adjust the platen gap unless
the ribbons specified in the
Passive
Paper
Stacker
Front
Access
Stacker
User’s Manual
Power
Paper
Stacker
. Using ribbons
WARNING
CAUTION
IMPORTANT
22
• Never close the forms thickness lever (platen lever) too tightly.
Closing the forms thickness lever too tightly can lead to smeared print,
degraded print quality, paper jams, and damage to the platen and shuttle
assembly.
Notices
For your safety and to protect valuable equipment, always read and comply
with all information highlighted under notices.
The heading of a notice indicates the kind of information it contains, as
explained below:
Describes a condition that could hurt you.
Describes a condition that could damage equipment or data.
Information vital to proper operation and maintenance of the printer.
NOTE: Tips for efficient operation, maintenance, and troubleshooting.
Page 23
About This Manual
This is a field service maintenance manual, intended for use by trained
service personnel. It is designed so that you can quickly locate the
maintenance information you need to restore the printer to operation.
This manual does not explain how to install, operate, or configure the printer.
For that information, refer to the
This manual does not explain how to program application software for
operation with the printer. Programming information for the printer languages
used by the printer is in the appropriate programmer’s reference manual:
•
LinePrinter Plus
Defines host control codes for the LinePrinter Plus emulations.
•
Character Sets Reference Manual
Information about and examples of the character sets available in
Printronix line matrix printers.
•
Network Interface Card User’s Manual
Information about network protocols, configuration, and network
operation.
Quick Setup Guide
®
Programmer’s Reference Manual
and the
Notices
User’s Manual.
•
Coax/Twinax Programmer’s Reference Manual
Defines host control codes and character sets for the optional coax/twinax
emulation (CT).
•
ANSI® Programmer’s Reference Manual
Defines host control codes and character sets for the ANSI emulation.
•
IPDS™ Twinax Emulation Programmer’s Reference Manual
An overview of Intelligent Printer Data Stream™ (IPDS) features,
commands, and diagnostics.
•
IGP®/PGL® Programmer’s Reference Manual
Describes the optional IGP Printronix emulation. The IGP Printronix
emulation allows the user to create and store forms; generate logos, bar
codes, and expanded characters; create other graphics, and merge
graphics with alphanumeric data as a document is printed.
•
IGP/VGL Programmer’s Manual
Describes the optional Code V™ Printronix emulation. The Code V
Printronix emulation allows the user to create and store forms; generate
logos, bar codes, and expanded characters; create other graphics, and
merge graphics with alphanumeric data as a document is printed.
23
Page 24
Chapter 1 About This Manual
How To Use This Manual
Taking a systematic approach to maintenance tasks will help you restore the
printer to operation as quickly as possible:
1. Locate the procedure or information you need in the Table of Contents or
Index.
2. Read the entire procedure before you do it.
3. Gather the parts and tools you will need.
4. Make sure you understand all notices before you start a task. (Notices are
defined on
Printing Conventions In This Manual
Control panel keys and indicators are highlighted in UPPERCASE BOLD
PRINT.
Example: Press the CANCEL key, then press the ON LINE / CLEAR key.
Messages that appear on the LCD (Liquid Crystal Display) are set off by
quotation marks (“ ”).
Example: Press the ON LINE / CLEAR key. “OFF LINE” appears on the LCD.
page 22.)
IMPORTANT
Control panel key combinations are indicated by the + (plus) symbol.
Example: Press = + >.
means press the key and the key at the same time.
The Safety Notices on page 25 apply at all times when you are working
on the printer. Please read them now.
24
Page 25
Safety Notices
How To Use This Manual
WARNING
WARNING
WARNING
WARNING
WARNING
Always disconnect the AC power cord from the printer or power source
before performing any maintenance procedure. Failure to remove power
could result in injury to persons or damage to equipment. If you must
apply power during maintenance, you will be instructed to do so in the
maintenance procedure.
Always disconnect the AC power cord before cleaning the printer.
To prevent injury from electric shock, wait at least one minute after
shutting off power before removing the power supply circuit board.
Wear a properly grounded static wrist strap when handling the power
supply board. Handle the board by the sides. Do not touch components
or flex the board during removal/installation.
Over time, the upper edge of the paper ironer can become sharp. To
avoid cutting yourself, handle the paper ironer on the sides.
Hold the printer cover securely while disengaging the dashpot.
Hinweise zur Sicherheit
VORSICHT
Bevor Sie anfällige Wartungsarbeiten durchführen, müssen Sie zuerst
immer das Netzkabel aus der Steckdose ziehen. Wird das Netzkabel
nicht herausgezogen, können Verletzungen oder Geräteschäden
entstehen. Falls die Wartungsarbeit Stromzufuhr erfordert, wird im
Wartungsablauf darauf hingewiesen.
VORSICHT
VORSICHT
VORSICHT
VORSICHT
Ziehen Sie das Netzkabel aus der Steckdose, bevor Sie den Drucker
reinigen.
Um Verletzungen durch Elektroschocks zu vermeiden, warten Sie
mindestens eine Minute nach Stromausschaltung, bevor Sie die
elektrische Schaltkarte entfernen. Bitte immer einen geerdeten,
statischen Handgelenkriemen tragen, wenn Sie die elektrische
Schaltkarte handhaben. Halten Sie die Karte nur an den seitlichen
Auswurfshebeln. Während des Herausnehmens/Installierens dürfen die
Komponenten der Karte nicht berührt oder gebogen werden.
Die obere Kante der Papierschiene wird mit der Zeit scharf. Halten Sie
die Schiene deshalb an den Seiten, damit Sie sich nicht schneiden.
Behalten Sie die Druckerabdeckung sicher im Griff, wenn Sie das
Gasfederpaket entfernen.
25
Page 26
Chapter 1 Controls And Indicators
Controls And Indicators
Electrical Controls
Switch or
Indicator
Power Switch Turns printer on and off: 1 = on, 0 = off. This switch is also a circuit breaker.
Status Indicator On when the printer is online, off when the printer is offline. Flashes to indicate a fault or
LCD Liquid Crystal Display. Displays printer status messages, fault messages, and menus which
ON LINE /
CLEAR
PAP ER
ADVANCE
VIEW /
EJECT
CANCEL Clears all data from the print buffer (if enabled in the MAINT/MISC menu).
warning.
permit user to set various configurations.
Toggles the printer online and offline. Clears the printer after a fault is corrected and returns
the printer to offline state. Pressing CLEAR silences the audible alarm (if enabled).
Prints any data in the buffer then moves paper to the next Top Of Form as defined by the
currently active form length.
Cabinet: moves last data printed to the tractor area for viewing. “Printer in View” displays.
Press UP or DOWN key to move paper vertically in 1/72 inch increments. (Refer to the Up
and Down key functions.) Press VIEW/EJECT again to move the paper back to the adjusted
print position.
Pedestal: moves bottom of last printed form to the tear bar position. “READY TO TEAR/
EJECT TO RETURN” displays. Press UP or DOWN key to move the paper vertically in 1/72
inch increments. (Refer to the Up and Down key functions.) Press VIEW/EJECT again to
move the paper to the top of the next available form.
Displays next higher level of a configuration menu. In VIEW mode, moves paper up 1/72
inch. (See VIEW / EJECT key.)
Function
Active
Online
Active
Offline
Displays next lower level of a configuration menu. In VIEW mode, moves paper down
1/72 inch. (See VIEW / EJECT key.)
Displays the next option in a configuration menu.
Displays the previous option in a configuration menu.
SET TOF Moves paper downward from TOF (Top Of Form) alignment mark to the print station and sets
this as the first line of print on a page, independent of forms length. If there are data in the
buffers, the printer slews to the page position where printing left off and prints the data.
PRT CONFIG Prints the current printer configuration.
JOB SELECT Allows selection of the active configuration or print mode (typeface) of the printer. The
functionality of this key depends on the current setting of the “Job Select/Print Mode” under
the “MAINT/MISC” menu. (Refer to the
ENTER Enters an option displayed on the LCD into the printer’s non-volatile memory. Starts and
=
+ ON LINE
(IPDS emulation
only)
;+<
stops printer tests, sets a value, or prints the configuration. This key is locked and unlocked
by a user-selectable key combination. (Refer to the
When pressed in offline state, if data are in the printer buffer the printer goes online, prints
one page, then returns to offline. Can be repeated until the end of a print job. Only one page
prints each time you press
placed in online mode. (This key combination does not work if the printer is in the fault state.)
Resets the printer by reloading the power-up configuration and resetting the internal state.
=
+ ON LINE. If no data are in the printer buffer, the printer is
User’s Manual
User’s Manual
.)
.)
26
Page 27
A
Electrical Controls
C
B
B
A
B
(Off) (On)
Power Switch
Arrow Keys
SET TOF
PRT
CONFIG
JOB
SELECT
ENTER
A
ON LINE/
CLEAR
PAPER
ADVANCE
LCD
VIEW/
EJECT
Rotated 180 Degrees
C
Status Indicator
CANCEL
Figure 3. Electrical Controls
27
Page 28
Chapter 1 Controls And Indicators
Mechanical Controls
Control or Indicator Function
Paper Supports Help prevent paper jams by supporting inner sections of paper. They
are positioned manually by sliding them along the tractor shafts.
Forms Thickness Lever Sets the platen for paper and forms of different thicknesses. This
lever must be fully opened (raised) to load paper, unload paper, and
move paper with the vertical position knob.
Forms Thickness
Pointer and Scale
Forms Thickness Lever
and Platen Stop
Assembly
Indicates the relative thickness of forms and paper. Align pointer with
A for thin (single-part) forms, B for thicker forms, and so on.
The forms thickness lever closes the platen to the relative thickness
of the paper. The platen stop assembly returns the platen to the lever
adjustment made by the user.
Tractors (2) Hold and feed paper. Used to set side margins and position the paper
horizontally.
Tractor Locks (2) Lock tractors in position.
Vertical Position Knob Used to set top of form or the first line to be printed. Open the forms
thickness lever and rotate this knob to move paper vertically.
Ribbon Loading Path
Instructions showing how to load the ribbon correctly.
Diagram
Paper Scale A horizontal scale graduated in tenths of an inch, useful for setting
paper margins and counting text columns. (See below.)
1 inch
110 20
0.1 inch
Column
Number
28
Page 29
Left Tractor
Mechanical Controls
Right Tractor
Paper
Supports
Tractor Lock
Tractor Lock
Vertical
Position Knob
Forms
Thickness
Lever
Platen Stop
Assembly
Ribbon Loading
Path Diagram
Figure 4. Mechanical Controls
29
Page 30
Chapter 1 Tools And Test Equipment
Tools And Test Equipment
For field level maintenance of the printer, you will need these tools:
Adapter, 1/4 in. hex to 1/4 in. square, Utica
Alcohol, anhydrous
Allen Wrench, 1/16 inch
Allen Wrench, 3/32 inch
Allen Wrench, 5/32 inch
Allen Wrench, 7/64 inch
Allen Wrench, 5/64 inch
ESD Wrist Strap
Feeler Gauge, Flat, 0.010 inch
Feeler Gauge, Flat, 0.011 inch
Feeler Gauge, Flat, 0.012 inch
®
HW-18
Feeler Gauge, Flat, 0.013 inch
Feeler Gauge, Flat, 0.040 inch
Field Kit, Tester, P5 Power Supplies, Generic, (P/N 178083-001)
Force Gauge, (Chatillon™ NY, Gauge-r, 0-20 lb., CAT 719-20)
Force Gauge, “Fish Scale” type, 0-16 oz.
Hardware Kit, P5XXX Mech, ZTP (P/N 178573-001)
Hex bit, 3/16 in., torque screwdriver
Hex bit, 3/32 in., torque screwdriver
Hex bit, 5/32 in., torque screwdriver
Hex bit, 5/64 in., torque screwdriver
Lubricant, Bearing (Printronix P/N 101805-001)
Nut Driver, 1/4 inch
Nut Driver, 5/16 inch
Nut Driver or Open End Wrench, 7/32 inch
Open End Wrench, 5/16 inch
Pliers, Grip Ring, External
Screwdriver, flat tip
Screwdriver, Phillips, #1
30
Screwdriver, Phillips, #2
Screwdriver, Torque, Utica TS-35
Tie Wraps, 4 inch and 8 inch
Torx
®
T-10, T-15 Driver
Page 31
Plugging In The Printer
Power Cord Requirements
In compliance with international safety standards, a P7000 printer is equipped
with a three-pronged electrical plug on the power cord. When this power cord
is plugged into a correctly wired AC power outlet, the ground conductor
ensures that the printer chassis is at ground (earth) electrical potential.
Mechanical Controls
WARNING
Failure to properly ground the printer can result in electrical shock to
the operator.
Never use adapter plugs that have no grounding prong. Never remove
the grounding prong from the power cable plug. If an extension cord is
required, make sure it is a three-wire cable with a properly grounded
plug.
Interface Cable Requirements
To comply with Electromagnetic Compatibility (EMC) regulatory requirements
all interface cables must be of a minimal quality level, be the correct length,
and be properly installed.
RS-232 port and parallel port cables must meet the following specifications:
• The cable design must be double shielded with a copper braid over an
aluminum mylar foil and not just a conductive foil spiral wrapped around a
drain wire.
• The shield must terminate coaxially (360 degrees) to a metal connector
housing and not be terminated by just a simple wire lead.
• Cable length, including connectors, must be three meters or less.
• The cable connector anchor screws must be securely seated in the
printer receptor hardware.
For reference purposes only, two Centronics parallel port cables that have
been tested and found to comply with these requirements are a Belkin® P/N
F2A046-10 and a Primelogic P/N PLU 2823224. Other electrically equivalent
cables are acceptable.
31
Page 32
Chapter 1 Printronix Customer Support Center
Printronix Customer Support Center
The Printronix Customer Support Center offers technical support with:
• Installation
• Configuration and setup
• Loading supplies and operating the printer
• Specifications of the proper ribbons, forms, and paper
• Answers to post-sale service support questions
IMPORTANT
Please have the following information available before you call the
Printronix Customer Support Center:
• Model number of the printer
• Serial number (located on the back of the printer)
• Installed options (i.e., interface and host type if applicable to the problem)
• Configuration printout (Press PRT CONFIG on the control panel, then
press ENTER)
• Is the problem with a new installation or an existing printer?
• Description of the problem (be specific)
• Good and bad samples that clearly show the problem (faxing of these
samples may be required)
Americas (714) 368-2686
Europe, Middle East, and Africa (31) 24 6489 311
Asia Pacific (65) 6548 4114
http://www.printronix.com/support.aspx
Printronix Supplies Department
Contact the Printronix Supplies Department for genuine Printronix supplies.
32
Americas (800) 733-1900
Europe, Middle East, and Africa (33) 1 46 25 1900
Asia Pacific (65) 6548 4116
or (65) 6548 4182
http://www.printronix.com/supplies-parts.aspx
Page 33
Printronix Supplies Department
Maintenance Training For Printronix Products
Upon request Printronix offers Product Maintenance Training Classes
designed to enhance the knowledge of service personnel. Taught by
experienced professional instructors, these classes include:
• Theory of operation
• Hands-on work with the products
• Diagnosis of equipment failures
• Preventive and corrective maintenance requirements and procedures
Customized classes designed to meet specific needs are also available upon
request. Call Customer Training at (714) 368-2595 or visit the Printronix web
page at www.printronix.com.
33
Page 34
Chapter 1 Maintenance Training For Printronix Products
34
Page 35
2 Preventive Maintenance
Cleaning The Printer
The printer is designed to require very little maintenance. Aside from normal
replenishment of paper and ribbons, the only preventive maintenance
necessary is periodic cleaning. Periodic cleaning, especially of the ribbon
guides and ribbon path, contributes to increased printer life and reliability, and
helps sustain superior print quality.
Because operating conditions vary so widely, the user must determine how
often to clean the printer. But, since there is no guarantee that the user
clean the printer regularly, you should clean the printer every time you are
called to service it.
NOTE: A cabinet model printer is illustrated in this chapter, but the cleaning
procedures presented here pertain to all models.
will
WARNING
CAUTION
Always disconnect the AC power cord before cleaning the printer.
Do not use abrasive cleaners, particularly on the window.
Do not drip water into the printer. Damage to the equipment will result.
Do not spray directly onto the printer when using spray solutions. Spray
a cloth, then apply the dampened cloth to the printer.
Do not vacuum circuit boards.
Cleaning The Outside Surfaces
1. Set the printer power switch to O (Off).
2. Disconnect the AC power cord from the printer or the power source.
3. Remove the paper.
4. Remove the ribbon.
5. Dampen a clean, lint-free cloth with water and a mild detergent or window
cleaning solution. Make the cloth damp, not wet. Wipe down the outside
surfaces of the printer.
6. Dry the outside surfaces with a clean, lint-free cloth.
7. Open the printer cover.
8. Using a soft-bristled, non-metallic brush (such as a toothbrush), brush
paper dust and ribbon lint off the tractors, shuttle cover assembly (air
shroud), base casting, and ribbon guides. Vacuum up the residue.
(
Figure 5.)
9. Wipe the splined shaft with a soft cloth.
35
Page 36
Chapter 2 Cleaning The Outside Surfaces
CAUTION
To avoid corrosion damage, use only alcohol when cleaning printer
mechanical elements and make sure the cleaning solution contains no
water.
10. Using a cloth dampened (not wet) with alcohol, clean the ribbon guides.
11. Wipe the two lenses of the ribbon bar code sensor with a clean, lint-free
cloth or cotton swab.
12. Vacuum up dust and residue from the lower cabinet.
13. Wipe the interior of the lower cabinet with a clean, lint-free cloth
dampened with water and a mild detergent or window cleaning solution.
14. Dry the cabinet interior with a clean, lint-free cloth.
15. Clean the shuttle frame assembly, as described in the next section.
Tractors
Splined Shaft
Shuttle Cover
Assembly
(Air Shroud)
Base Casting
NOTE: A cabinet model is
shown here, but the
procedure is the same for
pedestal models.
Forms Thickness
Lever
Ribbon Guide
Ribbon Bar
Code Sensor
36
Figure 5. Where to clean inside the cabinet or top cover.
Page 37
Cleaning The Shuttle Frame Assembly
1. Remove the shuttle cover assembly (page 280).
2. Remove the shuttle frame assembly (page 321).
3. Remove the paper ironer(s) (page 302).
WARNING
CAUTION
CAUTION
Over time, the upper edge of the paper ironer can become sharp. To
avoid cutting yourself, handle the paper ironer on the sides.
4. Moisten a clean, soft cloth with alcohol. Wipe the paper ironer(s) to
remove lint, ink, and paper residue.
5. Install the paper ironer(s) (page 302).
6. Remove the hammer bank / ribbon mask cover assembly (page 279).
The ribbon mask is easily bent. When handling and cleaning the ribbon
mask be careful not to crease or kink it.
7. Moisten a clean, soft cloth with alcohol. Wipe the hammer bank cover and
ribbon mask to remove lint, ink, and paper residue. Clean the holes in the
cover strips.
Do not use solvents or liquids to clean the hammer tips. Clean the
hammer tips gently—too much pressure can chip them.
8. Using a stiff, non-metallic brush (such as a toothbrush),
hammer tips to remove lint and ink accumulations. (
any residue.
Hammer Tip
gently
brush the
Figure 6.) Vacuum up
CAUTION
Figure 6. Cleaning the Hammer Tips
The hammer bank contains a strong magnet. To prevent damage to the
hammer tips, do not let the hammer bank cover assembly snap into
place as the hammer bank magnet attracts it. Any impact of the cover
against the hammer bank can break hammer tips.
9. Install the hammer bank / ribbon mask cover assembly (page 279).
10. Install the shuttle frame assembly (page 321).
11. Install the shuttle cover assembly (page 280).
12. Clean the card cage fan assembly, as described in the next section.
37
Page 38
Chapter 2 Cleaning The Card Cage Fan Assembly
Cleaning The Card Cage Fan Assembly
1. Cabinet Models: Remove the paper path (page 303).
Pedestal Models: Remove the top cover assembly (page 281).
2. Vacuum the card cage fan assembly and surrounding areas to remove
paper particles, dust, and lint. (
3. Install the ribbon.
4. Cabinet Models: Install the paper path (page 303)
Pedestal Models: Install the top cover assembly (page 281).
5. Return the printer to normal operation (page 231).
Figure 7.)
NOTE: A cabinet model is
shown here, but the
procedure is the same for
pedestal models.
Card Cage Fan
38
Figure 7. Cleaning the Card Cage Fan Assembly
Page 39
3 Troubleshooting
Introduction
This chapter lists fault messages and general symptoms, and provides
procedures for troubleshooting printer malfunctions.
NOTE: Because you must operate the printer to check its performance and
sometimes you may have to reconfigure it, always have the
Manual
printer operation or configuration.
Troubleshooting Aids
Troubleshooting is faster and more effective if you understand the equipment
and make use of all available tools.
This manual has a number of troubleshooting aids to help you isolate printer
malfunctions:
User’s
handy when you troubleshoot. This manual does not cover
• “Start Here” Logic Tree ............................................................... page 40
• Troubleshooting Display Messages............................................ page 41
• Message List............................................................................... page 42
• Troubleshooting Other Symptoms ............................................ page 185
• General Symptom List .............................................................. page 186
• Communications Failures ......................................................... page 209
• Diagnostic Printer Tests............................................................ page 211
• Boot Diagnostics Menu ............................................................. page 217
• Factory Menu............................................................................ page 220
• Exception Menu ........................................................................ page 222
• Hex Code Printout .................................................................... page 223
• ASCII Character Set ................................................................. page 226
• Appendix A: Wire Data ............................................................. page 393
39
Page 40
Chapter 3 Start Here...
Start Here...
Are you here because of an
error message? YES
NO
Power on the printer and
observe the control panel for
the following sequence of
events (retry as required):
1. All black squares appear on
the display.
2. Display goes blank.
3. The following messages
appear on the display, in this
order:
B00 STATUS: SDRAM
DETECTION 33MHZ
B01 STATUS: 8245
SDRAM TEST 32MB
B51 STATUS: XX%
LOADING
B30: STATUS INITIALIZING...
Power on the printer.
Did steps 1, 2, and 3 occur?
NO
Did the fans come on after
10 seconds?
NO
YES
YES
Go to Troubleshooting Display
Messages, page 41.
Did the status
indicator lamp
After about 10
seconds did
the fans come
on?
NO
Press ON LINE.
Press PRT CONFIG.
Press ENTER.
Does machine
configuration
print?
YES
come on and
ONLINE appear
on the display? (If
default is
OFFLINE, status
indicator will not
come on.)
Go to Printer
does not
initialize, page
192.
YES
YES
NO
Go to the Control
Panel section of
Table 6 page 186.
Printer initialized
successfully.
Other symptoms
are listed in
Table 6 page
186.
Did ANY of steps 1 thru 3
occur?
NO
Go to No power, and
control panel is blank,
and card cage fan is not
running, page 191.
40
YES
NO
The Control Panel
is not functioning
(Table 6 page 186)
—OR—
Printer does not
initialize, page 192.
Are there black
squares on the
control panel?
NO
Go to Printer does not
initialize, page 192.
YES
Go to Black squares
on control panel
display, page 189.
Page 41
Troubleshooting Display Messages
WARNING
Always disconnect the AC power cord from the printer before doing a
maintenance procedure. Failure to do so could result in injury to you or
damage to equipment. If you must apply power during maintenance, you
will be instructed to do so in the maintenance procedure.
Three kinds of messages appear on the Liquid Crystal Display (LCD):
• Status messages
• Configuration menus with associated options
• Fault messages
Most fault messages are cleared from the LCD by correcting the fault
condition then pressing the CLEAR key.
Some fault messages can only be cleared by shutting down and restarting the
printer. These fault messages are indicated by an asterisk (*) after the
message.
If printer logic circuits detect a fault condition, three things happen:
• The status indicator on the control panel flashes on and off.
• The audible alarm beeps if it is enabled. (Press CLEAR to silence the
alarm.)
• The control panel LCD displays a fault message.
41
Page 42
Chapter 3 Troubleshooting Display Messages
List Of Messages
Find the message in the Message List below and follow the suggested
procedure. After correcting an error, press the CLEAR key to clear the
message and place the printer in the offline state.
If an error is not cleared, the printer will try to print again but will display the
error message until the error is cleared.
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
06 HOST REQUEST
08 HOLD PRINT
TIMEOUT
8.5V POWER FAIL *
Status message: in the CT
emulation, the host
computer or printer
controller requires attention.
Status message: in the CT
emulation, the printer was
offline more than 10 minutes
and the “Intervention
Required” parameter is set
to “Send to Host.”
8.5 Volt Power Failed.
Internal power failure.
Not a printer problem.
Press ON LINE.
1. Cycle power. If the message
appears, do the power supply
operational check (
the power supply fails the check,
replace it. If it passes the check,
go to the next step.
2. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
3. Power on the printer. If the
message appears, replace the
shuttle frame assembly.
page 264). If
42
Page 43
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
15 COMM CHECK
Communication Check: a
message that appears in the
CT emulation meaning the
line is not active on a twinax
interface.
1. Power off the printer. Reseat the
twinax host data cable
connection and twinax I/O cable
connection at the CT board.
2. Disconnect the twinax autotermination cable from the printer.
Test the cable for the resistances
shown in Appendix A. If the
resistances are incorrect, replace
the twinax auto-termination cable.
3. Power on the printer. Send a print
job to the printer. Verify that all
other devices on the twinax line
are working properly. (Refer to
line problem determination
procedures, as recommended by
the host system.)
4. If the message is gone, the host
has reestablished communication
with the printer. If all other twinax
devices work properly and the
message still appears, replace
the CT board. Record the
message and return it with the
defective board.
43
Page 44
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
15V CTL FAIL*
Controller Voltage Failure. 1. Cycle Power. Run the print job
again. If the message appears,
remove the hammer bank logic
cable, inspect it for damage, and
test it for continuity. (See
Appendix A.) Replace the
hammer bank logic cable if it is
damaged or fails the continuity
test.
2. Cycle Power. Run the print job
again. If the message appears,
download the emulation software
again (
3. Cycle power. Run the print job
again. If the message appears,
replace the flash memory.
4. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
5. Check the resistance of
connectors P106/LRIB M and
P107/RRIB M. (Refer to the Main
Wire Harness Test Tables in
Appendix A.) If ribbon motor
resistance is not correct, replace
the motor and/or the intermediate
cable, if installed.
6. Power on the printer. Run the
print job again. If the message
appears, do the power supply
operational check (
the power supply fails the check,
replace it. If it passes the check,
go to the next step.
7. Power on the printer. If the
message appears, replace the
shuttle frame assembly.
page 247).
page 264). If
22 INVALID ADDR
44
Invalid Address: poll timeout on the twinax interface
indicating the unit address is
not recognized by printer.
Have the system administrator make
sure the printer address is correct.
Page 45
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
23.5V CTL FAIL*
31 PAPER OUT
TIMEOUT
23.5 Volt Controller Failed: a
voltage failure on the
controller board.
In the CT emulation with a
coax interface, a time-out
message is sent to the host
if paper is not loaded within
10 minutes after CLEAR
was pressed to clear a paper
out fault.
1. Cycle Power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the flash memory.
3. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
4. Power on the printer. Run the
print job again. If the message
appears, do the power supply
operational check (
page 264). If
the power supply fails the check,
replace it. If it passes the check,
go to the next step.
5. Power on the printer. If the
message appears, replace the
shuttle frame assembly.
1. Load paper. Run a print test. If
the message appears, replace
the paper detector switch
assembly.
2. Run a print test. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
45
Page 46
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
32 PAPER JAM
TIMEOUT
In the CT emulation with a
coax interface, a time-out
message is sent to the host
if paper motion has not
occurred for 10 minutes after
CLEAR was pressed to
clear a paper jam fault.
1. Clear the paper jam. Press
CLEAR.
2. Press PAPER ADVANCE
several times and check that
forms feed without erratic motion,
noise, or pin-hole damage. If
forms do not feed, go to Paper
feeds poorly,
feed, go to step 3.
3. Press VIEW once and check that
forms move up. Make sure the
forms thickness lever is not set
too tightly.
4. Press VIEW again and check that
the forms thickness lever rotates
and the paper moves down. If the
forms thickness lever does not
rotate and/or the paper does not
move down, refer to Reverse
paper feed: platen does not
open,
page 205.
5. Check the paper tension between
the tractors. Adjust the right
tractor so that it does not pull
paper too tightly or leave it too
loose. The right tractor should
hold the paper under slight
tension.
6. Check the dynamic paper
tension.
7. Inspect the ribbon mask for
bends or deformation that block
the paper path or prevent paper
from exiting the pedestal top
cover. Replace a damaged
hammer bank cover assembly.
8. Check the condition and tension
of the platen open belt. Adjust the
platen open belt. Replace the belt
if it is damaged.
page 203. If forms
46
Page 47
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
32 PAPER JAM
TIMEOUT (continued)
9. Inspect the tractors and tractor
door springs for damage,
excessive wear, and equal door
closing tension. If either tractor is
worn, damaged, or exhibits
uneven door closing tension,
replace both tractor assemblies.
10. Check the condition and tension
of the paper feed belt. Adjust the
paper feed belt. Replace the belt
if it is damaged.
11. Check the platen gap. Adjust the
platen gap if necessary.
12. Clean the paper motion detector
with a cotton swab and alcohol.
At the control panel, set the paper
motion detector (PMD) fault
setting to DISABLE. Load paper.
Run a print test and observe how
the paper feeds. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
If the message does not appear,
replace the paper detector switch
assembly and set the paper
motion detector (PMD) to
ENABLE.
47
Page 48
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
33 PLATEN OPEN
TIMEOUT
In the CT emulation with a
coax interface, the forms
thickness lever has been
open for at least one minute.
1. Load paper. Close the forms
thickness lever. Press CLEAR.
2. Run a print test. If a platen open
or close platen message
appears, power off the printer.
Remove the paper path or
pedestal top cover. Disconnect
connector P107 from the
controller board. Check continuity
of the platen interlock switch
cable from P107 to the switch.
Replace the platen interlock
switch assembly if it fails
continuity test.
3. Run a print test. If a platen open
or close platen message
appears, replace the controller
board. Record the message and
return it with the defective board.
48
Page 49
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
34 RIBBON STALL
TIMEOUT
In the CT emulation with a
coax interface, the ribbon
has not moved for 10
minutes after CLEAR was
pressed to clear the ribbon
drive fault.
1. Set the forms thickness lever to
match the thickness of the paper
being used, but not too tightly.
2. Inspect the ribbon guides for ink
buildup, which can inhibit ribbon
movement. Clean the printer.
3. Inspect the hammer bank cover/
ribbon mask for bending or
damage. Replace if bent or
damaged.
4. Check the platen gap: if too
small, it can inhibit ribbon
movement. Adjust the platen gap.
5. Power off the printer. Remove the
paper path or pedestal top cover.
Disconnect P106 and P107 from
the controller board. Check the
resistance of LRIB M in P106 and
RRIB M in P107. (Refer to the
Main Wire Harness Test Tables
in Appendix A.) If ribbon motor
resistance is not correct, replace
the motor. If the resistance is
correct, disconnect the ribbon
motor cables from the motors and
check continuity. Replace a cable
if it fails the continuity test.
6. Power on the printer. Run a
diagnostic print test. If the
RIBBON STALL message
appears, replace the controller
board. Record the message and
return it with the defective board.
49
Page 50
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
48V CIRCUIT*
See User Manual
48V PWR FAIL*
Either the power supply is
not generating a proper 48
Volts or the controller board
is not detecting a 48 Volt
output from the power
supply board.
48 Volt Power Failed: an
internal power failure.
1. Make sure the power supply
board is correctly connected to
the controller board.
2. Power on the printer. If the
message appears, do the power
supply operational check (
page
264). If the power supply fails the
check, replace it. If it passes the
check, go to the next step.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. Power off the printer. Remove the
paper path or pedestal top cover.
Check that power supply
connector P101 is fully seated in
connector J101 on the controller
board.
2. If the printer has the CT board,
make sure it is correctly seated in
the controller board.
3. Power on the printer. If the
message appears, replace the
hammer bank logic cable
assembly (P108) and the power
cable assembly (P105). (Refer to
Appendix A.)
4. Power on the printer. If the
message appears, do the power
supply operational check (
page
264). If the power supply fails the
check, replace it. If it passes the
check, go to the next step.
5. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
6. Power on the printer. If the
message appears, replace
shuttle frame assembly.
50
Page 51
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
426 BC READ ERR
See User Manual
Bar code read error: The
printer does not detect the
presence of the ribbon bar
code sensor.
1. Power down the printer. Remove
the ribbon and wipe the two
lenses of the ribbon bar code
sensor with a lint-free cloth or
cotton swab.
2. Install the ribbon and power on
the printer. If the message
appears again, replace the
ribbon.
3. Power on the printer. If the
message appears again, power
down the printer and remove the
paper path or top cover to gain
access to the card cage. Make
sure the cable from the ribbon bar
code sensor to connector J122
on the controller board is
undamaged and has a good
connection to J122.
4. Power on the printer. If the
message appears again, power
down the printer and replace the
ribbon bar code sensor.
5. Power on the printer. If the
message appears again, power
down the printer and replace the
controller board. Record the
message and return it with the
defective board.
733 DP FIFO Busy*
There is a timing problem in
the Engine Controller
firmware.
1. Cycle Power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the flash memory.
3. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
51
Page 52
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
ACCESS NULL PTR*
ACTIVATE LOST
Access Null Pointer: The
processor tried to access a
pointer that contains nothing
(null).
The printer detects a twinax
protocol communication
error and reports the error.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Power off the printer. Disconnect
the AC power cord from the
printer. Reseat the twinax host
data cable connection and the
twinax I/O cable connection at the
CT board.
2. Disconnect the twinax autotermination cable from the printer.
Test the cable for the resistances
shown in the Main Wire Harness
Test Tables in Appendix A. If
resistances are not correct,
replace the twinax autotermination cable.
3. Connect the power cord to the
printer. Power on the printer.
Send a print job to the printer. If
the message appears, replace
the twinax cable.
4. Send a print job to the printer. If
the message appears, go to
Communications Failures,
page 209.
A TO D OVERRUN*
B00 STATUS: SDRAM
DETECTION 166MHZ
B01 STATUS: 8245
SDRAM TEST 32MB
52
Analog to Digital Overrun.
The analog-to-digital
converter overflowed.
Status message: the printer
has begun its boot-up
routines and is checking for
the presence of SDRAM.
Status message: printer
boot-up routines are testing
SDRAM.
Cycle power. Run the print job again.
If the message appears, replace the
controller board. Record the message
and return it with the defective board.
No action required.
No action required.
Page 53
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
B02 STATUS:
SDRAM PASSED
B10 ERROR:
NO DRAM DETECTED*
B11 ERROR:
RAM TEST FAILED*
Status message informing
the operator that the printer
finished testing SDRAM.
Boot-up routines did not
detect the presence of the
SDRAM DIMM.
SDRAM failed the boot
initialization test.
No action required.
1. Cycle power. If the message
appears again, power down and
check that there is an SDRAM
DIMM installed on the controller
board. If not, install the SDRAM.
If so, reseat the SDRAM DIMM.
2. Power up the printer. If the
message appears, replace the
SDRAM DIMM.
3. Power up the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power up the printer. If the
message appears, replace the
SDRAM DIMM.
3. Power up the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
B12 ERROR:
PROGRAM MISSING*
B13 ERROR:
NOT COMPATIBLE*
B19 ERROR:
DC RETURNED*
The printer does not see a
program in flash memory.
The printer is not compatible
with the downloaded
program.
This message indicates an
incorrectly assembled and
tested machine.
There is no program in printer
memory. Download an emulation.
Load the correct emulation software
option(s) for this printer.
Cycle power. If the message appears
again contact the printer
manufacturer and report this
message.
53
Page 54
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
B20 STATUS: 00%
DOWNLOAD MODE
B21 STATUS:
PRINTER RESET
B22 ERROR:
DECOMPRESS SIZE*
Status message informing
the operator that software is
being downloaded through
the printer’s parallel port
using the three-key
download activation (
page
250). The percentage
indicates the approximate
amount loaded into the
printer.
Status message informing
the operator that the printer
is undergoing a system
reset.
Flash memory has not
passed boot initialization
tests.
No action required.
No action required.
1. Cycle power. If the message
appears again, reseat the flash
SIMM.
2. Power on the printer. If the
message appears, replace the
flash SIMM.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
B23 ERROR:
DECOMPRESS CKSUM*
B30 STATUS:
INITIALIZING...
54
Flash memory has not
passed boot initialization
tests.
Status message: the printer
is running its initialization
routines after startup and
successful memory tests.
1. Cycle power. If the message
appears again, reseat the flash
SIMM.
2. Power on the printer. If the
message appears, replace the
flash SIMM.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
No action required.
Page 55
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
B35 STATUS:
WAITING FOR EC
STATUS
B40 ERROR: SDRAM
EEPROM CKSUM BAD*
B41 ERROR: DIMM
MEMORY NOT SDRAM*
Status message: the DC on
the controller board is
waiting for communication
with the EC. If this message
does not clear within a few
seconds there is an
electrical or electronic
problem on the controller
board.
Flash memory has not
passed boot initialization
tests.
The DRAM DIMM installed
on the controller board is not
Synchronous DRAM
(SDRAM).
Cycle power. If the message appears
again, replace the controller board.
Record the message and return it
with the defective board.
1. Cycle power. If the message
appears again, reseat the flash
SIMM.
2. Power on the printer. If the
message appears, replace the
flash SIMM.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
B42 ERROR: SDRAM
ROWS NOT ALLOWED*
Printer boot initialization
tests detect incorrect
SDRAM.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
55
Page 56
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
B43 ERROR: SDRAM
TOO MANY BANKS*
B44 ERROR: SDRAM
NOT 64 BITS WIDE*
Printer boot initialization
tests detect incorrect
SDRAM.
Printer boot initialization
tests detect incorrect
SDRAM.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
B45 ERROR: SDRAM
IS WRONG VOLTAGE*
Printer boot initialization
tests detect incorrect
SDRAM.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
56
Page 57
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
B46 ERROR: SDRAM
HAS MIXED SIZES*
B47 ERROR: SDRAM
LARGER THAN 256M*
Printer boot initialization
tests detect incorrect
SDRAM.
Printer boot initialization
tests detect incorrect
SDRAM.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
B49 ERROR: SDRAM
# LOGICAL BANKS*
Printer boot initialization
tests detect incorrect
SDRAM.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
57
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
B50 ERROR: SDRAM
LOGIC COMB BANKS*
B51 STATUS: XX%
LOADING
B52 ERROR:
I2C DID NOT
COMPLETE
Printer boot initialization
tests detect incorrect
SDRAM.
Status message: printer
boot-up routines are loading
printer system software into
flash memory and SDRAM.
There is a problem on the
2
C bus which allows the
I
SDRAM DIMM to
communicate with the GPIO
or CT interface.
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
No action required.
1. Cycle power. If the message
appears again, replace the GPIO,
in installed.
2. Power on the printer. If the
message appears, replace the
CT board, if installed.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
B53 ERROR: I2C NO
ARBITRATION
58
There is a problem on the
2
C bus which allows the
I
SDRAM DIMM to
communicate with the GPIO
or CT interface.
1. Cycle power. If the message
appears again, replace the GPIO,
in installed.
2. Power on the printer. If the
message appears, replace the
CT board, if installed.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
Page 59
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
B54 ERROR: SDA
LINE STUCK LOW
BARCODE DAMAGED
Reverse Ribbon
The SDRAM or a PCI card is
shorting out the serial data
bus on the controller board.
The sensor detects a bar
code, but it is not complete.
This fault condition is
entered into the Error Log
(not the Ribbon Log).
1. Cycle power. If the message
appears again, reseat the
SDRAM DIMM.
2. Power on the printer. If the
message appears, install a new
SDRAM DIMM of the correct type
and size.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. If the bar code label appears
damaged, reverse the ribbon
spools on the ribbon hubs. If the
bar code label appears
undamaged, clean the sensor
lens with a damp cloth or swab.
2. Make sure the forms thickness
lever is not too tight, which can
restrict ribbon motion. Loosen it if
necessary.
3. Press Clear and run the print job
again. If the message reappears,
replace the ribbon.
4. Press Clear and run the print job
again. If the message appears,
replace the sensor.
BARCODE MISSING
Install New RBN
The ribbon sensor does not
detect the presence of the
ribbon spool, indicating a
missing label or a damaged
sensor. (This fault condition
is entered into the Ribbon
Log as “Ribbon Not
Recognized.”)
1. Verify that the bar code labels
and ribbon sensor are present
and undamaged. If the labels are
missing, replace the ribbon. If the
labels are present and
undamaged, clean the sensor
lens with a damp cloth or swab.
2. Press Clear and run the print job
again. If the message reappears,
replace the ribbon.
3. Press Clear and run the print job
again. If the message appears,
replace the sensor.
59
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
BC SENSOR ERR
See User Manual
Bar code read error: The
printer does not detect the
presence of the ribbon bar
code sensor.
1. Power down the printer. Remove
the ribbon and wipe the two
lenses of the ribbon bar code
sensor with a lint-free cloth or
cotton swab.
2. Install the ribbon and power on
the printer. If the message
appears again, replace the
ribbon.
3. Power on the printer. If the
message appears again, power
down the printer and remove the
paper path or top cover to gain
access to the card cage. Make
sure the cable from the ribbon bar
code sensor to connector J122
on the controller board is
undamaged and has a good
connection to J122.
4. Power on the printer. If the
message appears again, power
down the printer and replace the
ribbon bar code sensor.
5. Power on the printer. If the
message appears again, power
down the printer and replace the
controller board. Record the
message and return it with the
defective board.
BUFFER OVERRUN
60
The print buffer has
overflowed on a serial
interface. The printed output
may contain random *
(asterisk) characters. Make
a configuration printout.
1. Verify that the printer matches the
host serial interface configuration
settings for Data Protocol, Baud
Rate, Data Bits, Stop Bits, Parity,
Data Terminal Ready, and
Request to Send. Set printer
serial interface parameters to
match those of the host.
2. Send a print job to the printer. If
the message appears, go to
Communications Failures,
page 209.
Page 61
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
CLEAR PAPER JAM
Paper jam. 1. Inspect the paper path for jams.
Clear jams. Load paper.
2. Press PAPER ADVANCE
several times and check that
forms feed without erratic motion,
noise, or pin-hole damage. If
forms do not feed, go to Paper
feeds poorly, page 203.
If forms feed, go to step 3.
3. Press VIEW once and check that
forms move up. Make sure the
forms thickness lever is not set
too tightly.
4. Press VIEW again and check that
the forms thickness lever rotates
and the paper moves down. If the
forms thickness lever does not
rotate and/or the paper does not
move down, refer to Reverse
paper feed: platen does not
open,
page 205.
5. Check the paper tension between
the tractors. Adjust the right
tractor so that it does not pull
paper too tightly or leave it too
loose. The right tractor should
hold the paper under “slight”
tension.
6. Check the dynamic paper
tension.
7. Inspect the ribbon mask for
bends or deformation. Replace if
damaged.
8. Check and adjust the platen open
belt. Replace the belt if it is
damaged.
9. Inspect the tractors and tractor
door springs for damage,
excessive wear, and equal door
closing tension. If either tractor is
worn, damaged, or exhibits
uneven door closing tension,
replace both tractor assemblies
61
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
CLEAR PAPER JAM
(continued)
10. Check the condition and tension
of the paper feed belt. Adjust the
paper feed belt. Replace the belt
if it is damaged.
11. Check and adjust the platen gap.
12. Clean the paper motion detector
with a cotton swab and alcohol.
At the control panel, set the paper
motion detector (PMD) fault
setting to DISABLE. Load paper.
Run a print test and observe how
the paper feeds. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
If the message does not appear,
replace the paper detector switch
assembly and set the paper
motion detector (PMD) to
ENABLE.
62
Page 63
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
CLOSE PLATEN
The forms thickness lever is
open.
1. Load paper. Close the forms
thickness lever.
2. Power off the printer. Remove the
paper path or pedestal top cover.
Disconnect connector P107 from
the controller board. Check
continuity of the platen interlock
switch from P107/PLO to the
switch. Replace the switch
assembly if it fails the continuity
test. (Refer to Appendix A, Switch
Assembly, Platen Interlock.)
3. With the forms thickness lever
closed (position A), hold a 0.011
inch (0.028 cm) feeler gauge
between the switch and the body
of the forms thickness lever,
gently press down on the switch,
and tighten the two screws.
4. Check and adjust the platen open
belt. Replace the belt if it is
damaged.
5. Disconnect connector P106 from
the controller board. Check the
resistance of connector P106/
PLAT M. (See the Main Wire
Harness Test Tables in Appendix
A.) Replace the platen open
motor if it fails the resistance test.
6. Run a print test. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
63
Page 64
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
CTL VOLT FAIL*
D50 Status %XX
Clearing Flash
Controller Voltage Failure.
15 V failure on the controller
board.
Status message: The printer
is clearing its flash memory,
where %XX represents the
percentage completed.
1. Cycle Power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the flash memory.
3. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
4. Power on the printer. Run the
print job again. If the message
appears, do the power supply
operational check (
page 264). If
the power supply fails the check,
replace it. If it passes the check,
go to the next step.
5. Power on the printer. If the
message appears, replace the
shuttle frame assembly.
No action required.
D51 Status %XX
Programming...
D55 Status: Send
Program to EC
DIAGNOSTIC
PASSED
DO NOT POWER OFF
64
Status message: The printer
is loading firmware, where
%XX represents the
percentage completed.
Status message: The printer
is loading the engine
controller program into the
engine controller (EC).
Status message: the printer
passed its memory and
hardware initialization tests.
Status message: the printer
is performing an operation
that must be completed
before you can cycle power.
No action required.
No action required.
No action required.
No action required, but do not power
the printer off until the operation is
completed.
Page 65
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
DP FIFO Busy*
DRVR CIR BAD*
There is a timing problem in
the Engine Controller
firmware.
Driver Circuit Bad: the
hammer coil count test
failed.
1. Cycle Power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the flash memory.
3. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
1. Cycle power. If the message
appears, press CLEAR.
2. Power off the printer. Remove the
shuttle cover. At the shuttle frame
assembly, disconnect the
hammer bank logic and power
cables. Power on the printer. If
“HB NOT INSTALLD” appears on
the LCD, replace the shuttle
frame assembly. If “HB NOT
INSTALLD” does not appear on
the LCD, replace the controller
board.
E00 EXE @ ADDR0
See User Manual
E01A TYPE 0x40
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
65
Page 66
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E01B TYPE 0x60
See User Manual
E02 MACHINE CHK
See User Manual
E03A DSI HASH L
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E03B DSI HASH S
See User Manual
66
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
Page 67
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E03C DSI BAT PL
See User Manual
E03D DSI BAT PS
See User Manual
E03E DSI CXIWX
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E03F DSI CXOWX
See User Manual
An illegal or unsupported
instruction was attempted in
the application programn.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
67
Page 68
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E03G DSI ECXIWX
See User Manual
E03H DSI ECXOWX
See User Manual
E04A ISI NO TRA
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E04B ISI DIRECT
See User Manual
68
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
Page 69
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E04C ISI PROTEC
See User Manual
E06 NOT ALIGNED
See User Manual
E07 ILLEGAL INS
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E08 FLOATINGPNT
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
69
Page 70
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E12 SYSTEM CALL
See User Manual
E13 TRACE INT
See User Manual
E16 ITRANS MISS
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E17 DLOAD MISS
See User Manual
70
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
Page 71
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E18 DSTORE MISS
See User Manual
E19 BREAKPOINT
See User Manual
E20 SYS MANAGE
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E30 DEBUGGER
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
71
Page 72
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E31A EVENT O BP
See User Manual
E31B EVENT 1 BP
See User Manual
E31C EVENT 2 BP
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E31D EVENT 3 BP
See User Manual
72
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
Page 73
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E31E EVENT 4 BP
See User Manual
E31F EVENT 5 BP
See User Manual
E31G EVENT 6 BP
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E31H EVENT 7 BP
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
73
Page 74
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E32A CND 0 BP
See User Manual
E32B CND 1 BP
See User Manual
E32C CND 2 BP
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E32D CND 3 BP
See User Manual
74
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
Page 75
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E32E CND 4 BP
See User Manual
E32F CND 5 BP
See User Manual
E32G CND 6 BP
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E32H CND 7 BP
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
75
Page 76
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
E33 WRITE BP
See User Manual
E34 TRACE CMPLT
See User Manual
E99 UNKNOWN INT
See User Manual
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
An illegal or unsupported
instruction was attempted in
the application program.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
1. Cycle Power. Run the print job. If
the message appears again,
access the exception menu and
record the displayed messages
(
page 222).
2. Power off the printer. Provide this
fault message and the messages
you recorded from the exception
menu to your next higher support
facility.
E Net Test Unavailable
ERROR OCCURRED
FLUSHING QUEUES *
76
The ethernet PCBA did not
initialize correctly.
An interim message that
displays while the printer
discards host data it cannot
use because a fault
condition exists. While this
message displays, the
asterisk (*) rotates.
Cycle power. Wait for “E Net Ready”
to display, then retry operation. If it
still fails, replace the ethernet PCBA.
Wait. When the asterisk (*) stops
rotating, a different fault message will
appear: troubleshoot the final
message.
Page 77
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
ERROR: CPLD NOT
PROGRAMMED
ERROR: DC PROGRAM
NOT VALID
ERROR: DRAM AT
ADDRESS XXXXXXXX
ERROR: EC PROGRAM
NOT VALID
The Complex Programmable
Logic Device (CPLD) on the
controller board is not
programmed. The EC
cannot read the version bits
in the CPLD which tell the
EC which configuration
version is installed.
The printer cannot find the
data controller program or
the validation checksum is
corrupt.
The printer found a defective
memory location.
The printer cannot find the
engine controller program or
the validation checksum is
corrupt.
Cycle power. If the message appears
again, replace the controller board.
Record the message and return it
with the defective board.
1. Download the program again
(
page 247).
2. If the message appears, replace
the flash memory SIMM.
1. Replace the DRAM DIMM.
2. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. Download the program again
(
page 247). If the message
occurs again, replace all flash
memory SIMMs.
2. Power on the printer. Download
the emulation. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
77
Page 78
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
ERROR: EC STOPPED
AT STATE XXXX
Where XXXX is a number
from 0000 to 0010. The
Engine Controller has
stopped and is in the state
identified by the number
displayed. If the EC stops at
state 0000 at power-up,
replace the controller board.
Record the message and
return it with the defective
board.
1. Power off the printer. Remove the
flash memory SIMM and SDRAM
DIMM. Inspect the SIMM and
DIMM sockets on the controller
board. If any socket pins are bent
or damaged, replace the
controller board.
2. Install the flash SIMM and
SDRAM DIMM, making sure they
are fully and correctly seated.
Power on the printer. Download
the emulation (
page 247). If the
message appears, replace the
flash SIMM.
3. Power on the printer. Download
the emulation. If the message
appears, replace the SDRAM
DIMM.
4. Power on the printer. Download
the emulation. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
ERROR: FLASH
DID NOT PROGRAM
ERROR: FLASH
NOT DETECTED
The printer encountered an
error trying to program flash
memory.
The printer could not find
flash memory.
Download the program again
(page 247). If the message occurs
again, replace the flash memory.
Check flash memory on the controller
board. If present, reseat the flash
SIMM; if missing, install flash SIMM.
78
Page 79
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
ERROR: LOCKED SN=
nnnnnnnnnnnnnnnn
ERROR: NO DRAM
DETECTED
Where nnnnnnnnnnnnnnnn
is the serial number of the
printer’s security key. The
SPX gets “locked” to the
printer as the first part of the
security key reprogramming
process. The “lock” consists
of copying the printer’s
security key serial number
into the flash memory of the
SPX, which prevents the
SPX from being used on
other printers. It also
enables the customer to
retry upgrading the same
printer if the SPX was
removed before
reprogramming is complete.
The printer could not find
any DRAM.
1. Remove the SPX from the Debug
Port.
2. Cycle printer power.
1. Check SDRAM on the controller
board. If present, reseat SDRAM
DIMM; if missing, install SDRAM.
2. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
ERROR: NVRAM
FAILURE
ERROR: PROGRAM
NEEDS MORE DRAM
ERROR: PROGRAM
NEEDS MORE FLASH
ERROR: PROGRAM
NOT COMPATIBLE
ERROR: PROGRAM
NOT VALID
The non-volatile SRAM on
the controller board has
failed.
The printer requires more
DRAM in order to run the
downloaded program.
The printer requires more
flash memory in order to run
the downloaded program.
The printer is not compatible
with the downloaded
program.
The printer does not see a
program in flash memory.
Replace the controller board. (Do
NOT attempt to replace NVRAM.)
Record the message and return it
with the controller board.
Add DRAM or use a smaller
emulation program.
Add flash memory or use a smaller
emulation program.
Use the correct emulation software
option(s) for this model printer.
There is no program in printer
memory. Download the emulation.
79
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
ERROR: SECURITY
KEY NOT DETECTED
ERROR: SHORT AT
ADDRESS XXXX
ERROR: WRITING
TO FLASH
ERROR: WRONG
CHECKSUM
The security key is not
present or has failed.
Hardware failure in SDRAM
or controller circuitry.
Hardware or software fault in
flash memory.
The printer received the
complete program but the
checksum did not match.
The data may have been
corrupted during download.
1. Check the security key at
connector J9 on the controller
board. If the key is absent, install
the correct key. If a security key is
present, replace it.
2. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. Download the program again.
2. If the message occurs again,
replace the controller board.
Record the message and return it
with the defective board.
1. Replace flash memory.
2. If message occurs with new
memory, replace the controller
board. Record the message and
return it with the defective board.
1. Power off the printer. Download
the program again from the
beginning. If the messages
appears, replace the DRAM.
2. Download the program using a
new software diskette. If the
messages appears, replace the
flash memory.
3. Download the program. If the
messages appears, replace the
controller board. Record the
message and return it with the
defective board.
ERROR: WRONG OEM
OR PRINTER TYPE
ERROR: xxxx
Ethernet Adapter
Being Initialized
80
The SPX inserted in the
debug port is not intended
for this model printer or this
OEM.
User defined fault using
PNE.
Status message indicating
that the ethernet interface is
running its boot-up
procedure.
1. Remove the SPX from the Debug
Port.
2. Cycle printer power.
User defined.
No action required.
Page 81
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
ETHERNET DETECTED
ETHERNET
INITIALIZING
EXCESS RIBBON WEAR
Install New RBN
Status message indicating
that the PrintNet ethernet
interface has established
communication.
Status message that
indicates that the internal
Network Interface Card is
processing the boot
procedure. (May occur with
older versions of
microcode.)
Status message that
displays when ribbon
reaches the end of its
service life, whether the
Integrated Print
Management System is
enabled or not.
No action required.
No action required.
Install a new ribbon.
81
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
EXHAUST FAN FLT
Exhaust Fan Fault. Sensors
cannot detect current in the
fan circuit.
NOTE: For cabinet models
only.
1. Cycle power. If the message
appears, press CLEAR.
2. Check that the exhaust fan is
connected to exhaust fan cable
connector J307. Connect the fan
cable connector.
3. Power off the printer. Remove the
paper path. Disconnect connector
P107 from the controller board.
Test connector P107/EHF for
shorts or opens. (See the Main
Wire Harness Test Tables in
Appendix A.) Replace
components that fail test.
4. Make sure connector P107/EHF
has a good connection at J107 on
the controller board.
5. Inspect for obstructions of
airways and vents. Check for
items beneath the printer
blocking cabinet vents. Remove
obstructions. Make sure cabinet
exhaust fan vents are not
blocked.
6. Power on the printer. Check for
fan operation. If the message
appears or the fan does not work,
replace the exhaust fan.
7. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
82
Page 83
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
FIRMWARE ERROR
FM HEADER ERROR
FRAMING ERROR
Application software tried to
perform an illegal printer
function or damaged
memory is detected on the
controller board. If the
message appears at powerup, replace the controller
board. Record the message
and return it with the
defective board.
Frame Header Error.
Application software has
violated header parameters.
The printed output may
contain random !
(exclamation point)
characters.
1. Cycle power. Run the print job. If
the message appears, download
the emulation software again
(
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the flash memory.
3. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
4. Power on the printer. Run the
print job again. If the message
still appears, there is an
application software error. Use
your local support procedure to
request assistance.
Not a printer problem. The system
administrator should correct
applications data or configuration.
1. Make a configuration printout. Set
printer serial interface parameters
to match host configuration
settings for Data Protocol, Baud
Rate, Data Bits, Stop Bits, Parity,
Data Terminal Ready, and
Request to Send.
2. Send a print job to the printer. If
the message appears, go to
Communications Failures,
page 209.
GRF CHK ERROR
PRESS STOP
Graphic Check Error: in the
CT emulation over a twinax
interface, the printer
received a non-printable
character.
Press CLEAR then press ON LINE.
83
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
H00: PCI SLOT ?
See User Manual
H01: PCI J12
See User Manual
The controller board is not
communicating with a PCI
card. This could indicate a
bad PCI card, poor
connection, or problem in
the PCI bus.
The controller board is not
communicating with the PCI
card in PCI slot J12. This
could indicate a bad PCI
card, poor connection, or
problem in the PCI bus.
1. Cycle power. If the message
appears, power down and reseat
the PCI card.
2. Power on the printer. If the
message appears, move the PCI
card to the other PCI slot.
3. Power on the printer. If the
message appears, replace the
PCI card.
4. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
1. Cycle power. If the message
appears, power down and reseat
the PCI card.
2. Power on the printer. If the
message appears, move the PCI
card to PCI slot J13.
3. Power on the printer. If the
message appears, replace the
PCI card.
4. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
H02: PCI J13
See User Manual
84
The controller board is not
communicating with the PCI
card in PCI slot J13. This
could indicate a bad PCI
card, poor connection, or
problem in the PCI bus.
1. Cycle power. If the message
appears, power down and reseat
the PCI card.
2. Power on the printer. If the
message appears, move the PCI
card to PCI slot J12.
3. Power on the printer. If the
message appears, replace the
PCI card.
4. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
Page 85
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
<Online, etc. ... .>
Half Speed Mode
This is a status message,
not an operational state. The
controller samples the
operating temperature of key
components of the print
mechanism. When higher
than normal temperatures
are sensed, the print speed
is automatically reduced by
50% and the message sent
the LCD. When the
components cool down, the
print speed returns to 100%
and the message clears.
Periodic appearance of this
message is normal for
extremely dense print jobs,
such as “All Black” plot. If
this message often appears,
the printer may be operating
in a severe environment. A
severe environment has an
ambient temperature at or
above 40° Celsius (104°
Fahrenheit) or is dirty
enough to clog air vents. The
printer must never be run at
ambient temperatures
greater than 40° Celsius
(104° Fahrenheit). Inspect
the printer environment for
severity, and if the printer is
located in such an
environment relocate it to a
cooler, cleaner area.
1. Advise the user to move the
printer to cooler, cleaner location.
2. Check the kinds of print jobs the
user is running: look for very
dense graphics and layouts.
Advise the user to run jobs in
smaller batches.
3. Power off the printer. Remove the
paper path or pedestal top cover.
Check all fan cable connections.
4. Power on the printer. Verify that
all fans operate. Replace any fan
that does not operate.
5. Inspect vents and fan airways for
obstructions. Look underneath
cabinet models for items blocking
the cabinet exhaust vents.
Remove any obstructions from
vents and airways.
6. Install the paper path or pedestal
top cover. Load paper. Run the
“All E’s” print test for 5 to 10
minutes. If the message appears,
replace the shuttle frame
assembly.
7. Run the “All E’s” print test for 5 to
10 minutes. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
8. If the printer is a P7X08H,
P7000HD, or P7220, set the coil
temperature (
page 255).
HAM. COIL OPEN*
Hammer Coil Open.
Electrical malfunction of one
or more hammer coils.
1. Cycle power. If the message
appears, replace the shuttle
frame assembly.
2. Power on the printer. Run a print
test. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
85
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
HAMMER COIL BAD
#, #, #, #, ... etc.
HAMMER SHORT *
See User Manual
HB NOT INSTALLD*
Hammer coil(s) number #, #,
etc. failed the current test at
power-up. Check that the
hammer bank cables are
connected.
Electrical malfunction of one
or more hammer coils.
Hammer Bank Not Installed.
Self-test routines do not
detect hammer coils at
printer start-up. Power off
the printer. Verify that the
shuttle frame assembly is
installed.
1. Cycle power. If the message
appears, replace the shuttle
frame assembly. Record the
message and return it with the
defective assembly.
2. Power on the printer. If the
message appears, replace
controller board. Record the
message and return it with the
defective assembly.
1. Cycle power. If the message
appears, replace the shuttle
frame assembly.
2. Power on the printer. Run a print
test. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Install the shuttle frame
assembly.
2. Remove the paper path or
pedestal top cover. Verify that the
hammer bank logic cable is
connected to connector J108 on
the controller board and to the
shuttle frame assembly.
3. Power on the printer. If the
message appears, replace the
hammer bank logic cable.
4. Power on the printer. If the
message appears, replace the
shuttle frame assembly.
5. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
86
Page 87
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
HMR BANK FAN FLT
Hammer Bank Fan Fault.
Sensors cannot detect
current in the fan circuit.
1. Cycle power. If the message
appears, press CLEAR. If the
message does not clear, go to
step
2.
2. Power off the printer. Remove the
paper path or pedestal top cover.
Disconnect connector P107 from
the controller board. Test
connector P107/HBF for shorts or
opens. (Refer to the Main Wire
Harness Test Tables in Appendix
A.) Replace components that fail
test.
3. Make sure P107/HBF has a good
connection at J107 on the
controller board.
4. Inspect for obstructions of
airways and vents. Remove
obstructions.
5. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
ILL EXT BUS ACC*
ILL INST ACCSS*
Illegal External Bus Access.
Firmware error on the
controller board.
Illegal Instruction Accessed.
Firmware error on the
controller board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
87
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
ILLGL OPR ACCSS*
Incompat E-Net
Remove NIC
Incompat WLAN
Remove NIC
INTAKE FAN FAULT
Illegal Operand Accessed.
Firmware error on the
controller board.
The ethernet NIC for a
thermal printer has been
installed in this printer.
The wireless NIC for a
thermal printer has been
installed in this printer.
Sensors cannot detect
current in the card cage fan
circuit.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
Remove the installed NIC and
replace it with the correct card for this
printer.
Remove the installed NIC and
replace it with the correct NIC for this
printer.
1. Cycle power. If the message
appears, press CLEAR. If the
message does not clear, go to
step
2.
2. Power off the printer. Remove the
paper path or pedestal top cover.
Disconnect connector P106 from
the controller board. Test
connector P106/CCF for shorts or
opens. (Refer to the Main Wire
Harness Test Tables in Appendix
A.) Replace components that fail
test.
3. Make sure P106/CCF has a good
connection at J106 on the
controller board.
4. Inspect for obstructions of
airways and vents. Remove
obstructions.
5. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
88
Page 89
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
INTERRUPT UNUSED
VECTOR 00
INVAL I D A CTIVAT E
This message is generated
when the controller board
gets an interrupt it does not
understand. The problem
can be created by electrical
noise, by a software
problem, or by a hardware
problem.
The printer detects a twinax
protocol communications
error and reports the error.
Power off the printer.
Disconnect the AC power
cord from the printer. Check
the twinax host data cable
and twinax I/O cable
connection at the CT board.
1. Cycle power. If this message
occurred once and never again,
you can ignore it. If the message
reappears or appears
consistently check the grounding
of the printer. If the machine is
correctly grounded, replace the
controller board.
2. Power on the printer. Cycle
power. If the message appears,
suspect an application software
error. Request assistance from
your local support group. Install
the original controller board.
1. Reseat the twinax host data cable
connection and the twinax I/O
cable connection at the CT board.
2. Disconnect the twinax autotermination cable from the printer
or from the last device on this
twinax port. Test the cable for the
resistances shown in the Main
Wire Harness Test Tables in
Appendix A. If resistances are not
correct, replace the twinax autotermination cable.
3. Connect the power cord to the
printer. Power on the printer.
Send a print job to the printer. If
the message appears, replace
the twinax cable.
4. Send a print job to the printer. If
the message appears, go to
Communications Failures,
page 209.
89
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
INVALID COMMAND
LO DRV. SHORT*
The printer detects a twinax
protocol communications
error and reports the error.
Power off the printer.
Disconnect the AC power
cord from the printer. Check
the twinax host data cable
and twinax I/O cable
connection at the CT board.
Lower Driver Short.
Circuit(s) on the hammer
bank or in the hammer bank
power cable are shorted to
ground.
1. Reseat the twinax host data cable
connection and the twinax I/O
cable connection at the CT board.
2. Disconnect the twinax autotermination cable from the printer.
Test the cable for the resistances
shown in the Main Wire Harness
Test Tables in Appendix A. If
resistances are not correct,
replace the twinax autotermination cable.
3. Connect the power cord to the
printer. Power on the printer.
Send a print job to the printer. If
the message appears, replace
the twinax cable.
4. Send a print job to the printer. If
the message appears, go to
Communications Failures,
page 209.
1. Cycle power. If the message
appears, press CLEAR. If
message does not clear, replace
the hammer bank logic cable and
the hammer bank power cable.
2. Power on the printer. If the
message appears, replace the
shuttle frame assembly.
3. Power on the printer. If the
message appears, replace the
controller board. Record the
message and return it with the
defective board.
90
Page 91
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
LOAD PAPER
The printer is out of paper. 1. Load paper. Press CLEAR. If
message does not clear, go to
the next step.
2. Check for black or colored
backing on the paper being used
in printer. The paper out detector
is optical and may not detect
paper with a black or dark
backing facing the detector. Try
paper with a white or light back. If
paper with white/light back works
and black/dark paper does not,
replace the paper detector switch
with the optional black back forms
switch assembly. (See
page 354,
item 3.)
3. Power off the printer. Remove the
paper path or pedestal top cover.
Remove the barrier shield
(cabinet model) or the barrier
shield and paper guide (pedestal
model). Check that the paper
detector switch assembly is
securely mounted in its bracket.
4. Check that connector P106/PMD
is fully seated in connector J106
on the controller board.
5. Load paper. Power on the printer.
Replace the paper detector
switch assembly if message
appears.
6. Load paper. Power on the printer.
Replace the controller board if
message appears. Record the
message and return it with the
defective board.
LOADING PROGRAM
FROM PORT XX%
LOADING PROGRAM
INTO FLASH
Status message: the new
emulation program is
loading into printer RAM.
XX% indicates how much of
the program has loaded.
The printer has deleted the
previous program from flash
memory and is loading the
new program into flash
memory.
No action required.
No action required.
91
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
NEW SPX DETECTED
PRESS ENTER
NON VOLATILE
MEMORY FAILED
The printer detects an SPX
in its debug port and the
SPX is valid for this printer.
Large emulations reduce the
amount of space available
for saving configurations,
which means that
sometimes fewer than 8
configurations can be saved.
If this message appears
when saving a configuration,
it means the printer is out of
memory. Previously saved
configurations will still be
available, but the one that
was “saved” when the
message appeared is not in
memory. If this message
appears at power-up, it
means the flash memory is
defective.
Press the ENTER key. The following
actions occur:
1. The SPX copies the printer’s
security key serial number into its
flash memory.
2. The printer reprograms its
security key with the information
stored in the SPX.
3. The printer verifies that the key
was programmed as intended.
4. The SPX overwrites itself so that
it cannot be used again.
1. If the message appears at powerup, replace the flash memory.
2. If the message appears while
saving a configuration, the printer
is out of memory and will not save
that or subsequent
configurations. (Previously saved
configurations are still okay.)
3. If the message appears after
replacing/increasing memory,
replace the controller board. (Do
NOT attempt to replace NVRAM.)
OLD RIBBON
Install New RBN
ONLINE
28 CU NOT ENAB
ONLINE
8344 FAILED
92
The sensor detects a ribbon
that was previously declared
to be at the end of its service
life (message 146 or 302).
Controller Unit Not Enabled.
Poll time-out error. The
printer was not polled for
one minute across a coax
interface.
Link-level code test detects
a hardware failure on the CT
board.
Install a new ribbon.
Check cable connection and host
system. (Refer to line problem
determination procedures, as
recommended by the host system.)
Replace the CT board. Record the
message and return it with the
defective board.
Page 93
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
ONLINE
CU TIMED OUT
PAP BAD TABLE*
PAP BSY TOO LNG*
Controller Unit Timed Out.
The printer was not enabled
for one minute or more on a
coax interface.
Paper Bad Table. The paper
feed process on the
controller board has a
corrupted table.
Paper Busy Too Long.
Firmware error on the
controller board.
Check cable connection and host
system. (Refer to line problem
determination procedures, as
recommended by the host system.)
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again (
page 247).
2. Run the print job again. If the
message appears, power off the
printer. Remove the paper path or
pedestal top cover. Make sure
connectors P106 and P107 are
fully seated on the controller
board. Make sure the MPU cable,
the hammer bank logic cable, and
the hammer bank power cable
are undamaged and have good
connections. Replace as
necessary. (Refer to Appendix
A.)
3. Power on the printer. Run the
print job again. If the message
appears, replace the shuttle
frame assembly.
4. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
93
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
PAP FD DRVR CIR*
See Manual
PAP FIFO OVERFL*
Paper Feed Driver Circuit.
The paper feed driver circuit
on the controller board is
drawing too much current.
Paper First In First Out
Overflow. Firmware error on
the controller board.
1. Cycle power. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
2. Power on the printer. If the
message appears, replace the
paper feed motor.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
94
Page 95
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
PAP FIFO UNDRFL*
Paper First In First Out
Underflow. Firmware error
on the controller board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Run the print job again. If the
message appears, power off the
printer. Remove the paper path or
pedestal top cover. Make sure
connectors P106 and P107 are
fully seated on the controller
board. Make sure the MPU cable,
the hammer bank logic cable, and
the hammer bank power cable
are undamaged and have good
connections. Replace as
necessary. (Refer to Appendix
A.)
3. Check hammer phasing. Try
using a lower phasing value;
sometimes this message
indicates too high a hammer
phase value.
4. Power on the printer. Run the
print job again. If the message
appears, replace the shuttle
frame assembly.
5. Power on the printer. Run the
print job again. If the message
appears, do the power supply
operational check (
page 264). If
the power supply fails the check,
replace it. If it passes the check,
go to the next step.
6. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
95
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Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
PAP ILLGL ST*
PAP INCMPL ENER*
PAP INVLD CMD*
Paper Illegal State. Firmware
error on the controller board.
Paper Incompletely
Energized. Firmware error
on the controller board.
Paper Invalid Command.
Firmware error on the
controller board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
PAP INVLD PARM*
96
Paper Invalid Parameter.
Firmware error on the
controller board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
Page 97
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
PAP NOT SCHED*
Paper Not Scheduled. The
paper feed process is not
scheduling on the controller
board, and the printer cannot
feed paper.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the MPU cable assembly.
3. Power on the printer. Run the
print job again. If the message
appears, do the power supply
operational check (
page 264). If
the power supply fails the check,
replace it. If it passes the check,
go to the next step.
4. Power on the printer. Run the
print job again. If the message
appears, replace the shuttle
frame assembly.
5. Power on the printer. Run the
print job again. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
PAP NT AT SPEED*
PAP UNEXP INT*
Paper Not At Speed.
Firmware error on the
controller board.
Paper Unexpected Interrupt.
Firmware error on the
controller board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
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Page 98
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
PARAMETER ERROR
PARITY ERROR
Illegal parameter value
received in a command code
over a coax/twinax interface.
The printed output may
contain random ? (question
mark) characters. Make a
configuration printout.
1. Press CLEAR then press ON
LINE.
2. Run the print job that generated
the error message. If the
message appears, check the host
data for invalid characters.
3. Ask the system operator to verify
that the printer’s Device ID is set
to the correct emulation with
respect to the host configuration.
4. Run the print job that generated
the error message. If the
message appears, go to
Communications Failures,
page 209.
1. Verify that the printer matches
host serial configuration settings
for Data Protocol, Baud Rate,
Data Bits, Stop Bits, Parity, Data
Terminal Ready, and Request to
Send.
2. Send a print job to the printer. If
the message appears, replace
the serial data cable.
3. Send a print job to the printer. If
the message appears, go to
Communications Failures,
page 209.
4. If the printer is in a twinax
environment, check the error log
for parity error entries and inspect
the customer’s cable hook-ups.
Connect all communications
cables correctly.
5. Send a print job to the printer. If
the message appears, replace
the twinax auto-termination cable
(“T” connector).
6. Send a print job to the printer. If
the message appears, replace
the CT.
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Page 99
List Of Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
PLAT INV CMD*
PLAT INV PARM*
PLAT INV STATE*
Platen Invalid Command.
Firmware error on the
controller board.
Platen Invalid Parameter.
Firmware error on the
controller board.
Platen Invalid State.
Firmware error on the
controller board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
1. Cycle power. Run the print job
again. If the message appears,
download the emulation software
again.
2. Cycle power. Run the print job
again. If the message appears,
replace the controller board.
Record the message and return it
with the defective board.
PLEASE WAIT...
RESET IN PROGRESS
POWER SAVER MODE
Status message: the printer
finished loading the program
into flash memory and is
automatically resetting itself.
This is a status message.
The printer is in low-energy
idle state, all fans and higher
voltages are off, only +5Vdc
logic circuits are active.
No action required.
No action required. (To revive the
printer from power saver mode press
the PAPER ADVANCE key.)
99
Page 100
Chapter 3 Troubleshooting Display Messages
Table 4. P7000 ASCII (Spool) Error Messages List
Displayed Message Explanation Solution
POWER SUPPLY HOT
The printer has sensor
circuits that sample the
operating temperature of key
components of the power
supply. When higher than
normal temperatures are
sensed, print speed is
automatically reduced. If the
printer runs at reduced
speed for an extended
period of time, the POWER
SUPPLY HOT message is
sent to the LCD and printing
stops, allowing printer
components to cool down.
Pressing the CLEAR key
resumes the print task.
Check the operating
environment. A severe
environment is one with an
ambient temperature at or
above 40° Celsius (104°
Fahrenheit) or is dirty
enough to create blockage
of the cabinet fan vents. The
printer must never be run at
ambient temperatures
greater than 40° Celsius
(104° Fahrenheit). If the
printer is located in such an
environment, relocate it to a
cooler, cleaner area.
1. Inspect printer environment for
severity. Advise the user to move
the printer to cooler, cleaner
location.
2. Check the kinds of print jobs the
user is running: look for very
dense graphics and layouts.
Advise the user to run jobs in
smaller batches.
3. Power off the printer. Remove the
paper path or pedestal top cover.
Check that the plastic power
supply guard/air deflector is
correctly positioned over the
power supply board.
DO NOT TOUCH THE POWER
SUPPLY, but hold your hand
close enough to check for heat
radiating off the power supply
board. If the power supply is
noticeably hot, let it cool down,
then replace it.
4. Check that all fan cables are
connected.
5. Inspect vents and fan airways for
obstructions. Look underneath
cabinet models for items blocking
the cabinet exhaust vents.
6. Install paper path or pedestal top
cover. Load paper. Power on the
printer. Run the “All E’s” print test
for 5-10 minutes. If the message
appears, replace the controller
board. Record the message and
return it with the defective board.
WARNING:
100
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