Primera LX900 User Manual
071213-511271
User's Manual
© 2013 All rights reserved
For the most recent version of this manual please visit
http://www.primera.com/manuals.html
Notices: The information in this document is subject to change without notice. NO WARRANTY OF
ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material. This document
contains proprietary information that is protected by copyright. All rights are reserved. No part of
this document may be photocopied, reproduced, or translated into another language without prior
written consent.
Trademark Acknowledgments: Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Printing History
Edition 6.0, #071213, Copyright 2013, All rights reserved.
FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
For Users in the United States: This product is intended to be supplied by a UL listed Direct Plug-In
Power Supply marked "Class 2"or a UL listed ITE Power Supply marked "LPS" with output rated
12VDC, 4.5A or higher. This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. In a domestic environment this product
may cause radio interference, in which case the user may be required to take adequate measures. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Re-orient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cables is required to comply with the Class B limits of Part 15 of the FCC Rules.
You are cautioned that any changes or modifications not expressly approved in this manual could
void your authority to operate and/or obtain warranty service for this equipment.
For Users in Canada: This digital apparatus does not exceed the Class B limits for radio noise for
digital apparatus set out on the Radio Interference Regulations of the Canadian Department of
Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant
les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le
brouillage radioelectrique edicte par le ministere des Communications du Canada.
Product Disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your
local authorities for disposal and recycling options.
Battery Notice
This product contains Perchlorate material. Special handling may apply. For more information, go to
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/
CAUTION!
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR
MOISTURE. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE EXTERIOR
PANELS. NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL. OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL
SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER.
CAUTION!
USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER
THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
ii
Interactive Feature
in this PDF Document
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to return to the Table of Contents, move the icon to the top
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Navigating through the Index is similar. Place the icon on
one of the listings or page numbers, click on it, and it will
move to that page. The text relating to the Index listing
will appear in red. Returning to the Index can be done by
clicking on the arrow marked Index.
Table of Contents
Section 1: Getting Started ...............................................................................1
A. Choosing a Good Location ................................................................1
B. Unpacking and Inspection ................................................................2
C. Identifying the Parts ...........................................................................3
D. Computer Specifications ....................................................................4
Section 2: Label Stock .....................................................................................5
A. Label and Roll Specifications ............................................................ 5
B. Installing Label Stock .........................................................................8
C. Adjusting the Label Stock TOF (Top of Form) Sensor ................11
D. Set the Stock Sensor Mode ..............................................................12
E. Set the Output Mode ........................................................................14
Section 3: Status Monitor (PTStatus) ......................................................... 16
A. Monitoring Ink Levels .....................................................................17
B. Print Head Life Gauge .....................................................................18
C. Using the Cost Estimator .................................................................18
D. Replacing Ink Cartridges/Low Ink Warning ...............................19
Section 4: Printing from a PC ...................................................................... 22
A. Using BarTender
B. Add Text, Barcodes and Graphics to a BarTender Label ............27
C. Printing from BarTender ..................................................................28
D. Printing from Other Programs .......................................................29
E. Adjusting Print Alignment .............................................................. 30
F. Creating a Full Bleed Print ..............................................................32
G. Printer Driver Settings ..................................................................... 33
Section 5: Printing from a Mac .................................................................... 38
A. Printer Utility Settings (Color Label 900 Utility) .........................38
B. Printing from Swift Publisher .........................................................44
C. Printing from Adobe Illustrator .....................................................46
D. Printing from Adobe Acrobat Reader ............................................50
E. Create a Custom Label Size ............................................................52
F. Adjusting Print Alignment .............................................................. 53
G. Creating a Full Bleed Print .............................................................. 56
............................................................................ 22
iii
Section 6: Troubleshooting and Maintenance ..........................................57
A. Solving Print Alignment Problems ................................................ 57
B. Solving Print Quality Problems ......................................................59
C. Color Matching and Design Tips ...................................................61
D. Create a Support Report ..................................................................64
E. Cleaning the Printer ......................................................................... 64
F. Cleaning the Print Head .................................................................. 64
G. Replacing the Print Head ................................................................68
H. Interpreting the Printer ’s Indicator Lights ...................................71
I. Technical Support .............................................................................71
Section 7: Technical Specifications .............................................................72
Index .................................................................................................................73
iv
Section 1: Getting Started
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THANK YOU…
...for choosing an LX900 Color Label Printer. The LX900 Printer
will print razor-sharp text and barcodes, vibrant colors, and
even stunning photo-realistic photographs directly onto rolls
of labels, card stock and a variety of other approved media.
This User's Manual is your complete step-by-step guide to
quickly and easily setting up and printing with your new Color
Label Printer!
A. CHOOSING A GOOD LOCATION
Place the printer on a flat surface in a location with
adequate air circulation to prevent internal heat build up.
Do not place the printer near heat sources such as radiators
or air ducts, or in a place subject to direct sun light,
excessive dust, mechanical vibration or shock.
Allow for adequate clearance in front of the printer to
accommodate the printed label stock as it is leaving the
printer to avoid the possibility of binding or jamming of
the label stock.
Allow for adequate overhead and left side clearance for
opening the top cover to allow easy access to the label
stock and ink cartridge. The Printer will require 9.5 inches
(24 cm) of additional space on the left side to completely
open the cover (Total = 26.75" or 68 cm). The Printer will
require an additional 15.9 inches (40.4 cm) of overhead
space to open the cover (Total = 25" or 63.5 cm).
Getting Started 1
B. UNPACKING AND INSPECTION
FRAGILE
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While unpacking your printer, inspect the carton to ensure
that no damage has occurred during shipping. Make sure
that all supplied accessories are included with your unit. The
following items are included in the supply box:
Power Adapter
Separate Power Cord
USB Cable
Software Installer CD
Cyan, Magenta, Yellow and Black Ink Cartridges
Warranty Statement and Registration Card
This Manual and other Printed Information
The following items are inside the printer supply roll area:
Replaceable Print head
Starter Roll of High Gloss Label Stock
Save the carton and packing materials. They will come in
handy when transporting the printer.
2 Getting Started
C. IDENTIFYING THE PARTS
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This illustration shows the front of the printer with its control
buttons and LED indicator lights.
Top Cover
Pause Button
Power LED
Load/Feed
Button
Ink Low LED
Unload Button
The Pause Button pauses the printer AFTER the printing of the
current label has finished to allow for loading of label stock
and ink cartridge.
The Power LED indicates that the printer is on and ready to
receive print jobs.
The Load/Feed Button is pressed in order to load label stock if
the printer does not automatically detect the stock. When stock
is loaded each press of the button will cause one label to be fed
from the printer.
The Ink Low LED will illuminate when a cartridge has 10% or
less of its ink remaining.
The Unload Button will unload the installed label stock by
reversing it through the printer. Make sure to tear off the
printed labels before pressing the Unload Button.
The Label Tear Bar is a serrated edge for conveniently tearing
your finished labels from the printer. The printer comes with a
white tear bar guard. For smoother label feeding, leave the
guard in place during printing. When you are ready to tear off
a label, remove the guard, tear off the label and replace it.
Pause LED
Label Tear Bar
Getting Started 3
This illustration shows the input ports and power switch found
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on the rear panel of the printer.
USB Port
Auxilary Port
Power Input Port
This illustration shows the interior of the printer.
Fixed Throat
Guide
Movable
Throat Guide
Sensor Position Adjustment
D. COMPUTER SPECIFICATIONS
Power Switch
Roll Stop
Roll Arm
Roll Guide
Recommended PC Specifications
For optimal printing speed you must have a PC with the
following recommended specifications:
• Pentium Dual Core Processor
• 2 GB of RAM
• 10 GB of Free Hard Drive Space
4 Getting Started
Section 2: Label Stock
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A. LABEL AND ROLL SPECIFICATIONS
A wide variety of label stock can be used in the Printer. Refer
to the specifications and settings in the following sections
before ordering custom stock from Primera or any stock from
another company.
Important! Test all custom made label stock with the intended printer before
ordering large quantities! Primera will only assume responsibility for custom
label stock ordered from Primera.
Label Sensing Methods
Method 1: Label
Gap Sensing
Method 2: Thru-Hole
Sensing
Method 3: Reflective/Black
Mark Sensing
(Black Mark must be printed
on back side of label stock)
Label Width
Liner Width
Distance from
edge of Media
Width of Opening
Distance from
edge of Media
to edge of Label
Gap Between
Labels
Label Height
Black Mark
Width
Note: See table below for Max and Min values in inches and mm..
Label Stock 5
Max Min
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Label width 8.25" (209mm) 0.75" (19mm)
Liner/media width 8.375" (212mm) 1.5" (38mm)
Label height/length 17" (431mm) 0.5" (13mm)
Gap between labels 10" (253mm) 0.10 (2.5mm)
Width of thru-hole 0.5" (12.65mm) 0.25" (6.325mm)
opening
Distance from edge of 2.25" (57mm) 0.20" (5.06mm)
media to edge of
thru-hole
Reflective/Black N/A 0.1" (2.54mm)
Mark Width*
Max Outer Diameter (OD) 6.0"(152.4mm) N/A
Inner Core Diameter (ID) 3.0" (76.2mm) 3.0" (76.2mm)
Total Thickness .0010” N/A
(Liner + Label)** (10 mil)
Distance from edge of Printer driver assumes 2 mm gap.
media to edge of label However, this is adjustable via the
left margin offset.
* The Reflective/Black Mark should be opaque to infrared light. The
mark should be between the labels. The end of the mark should
correspond with the beginning of the label.
** This is the recommended maximum. There are two factors that
determine whether the printer will accept any particular stock
thickness.
1. The ability for the printer to pull the paper through the print area.
2. The ability for the sensor to read through the backing if the
sensor is set to die-cut.
If you are printing in continuous or reflective label sensing mode
number 2 does not apply. The fact that the printer must read through
the backing in die-cut mode will limit the thickness much more than
the printers ability to pull the paper through the print area. However,
if you adjust opacity level of the liner enough to allow the label to be
seen by the stock sensor, the thickness will only be limited by the
printers ability to pull it through the printer area. For these reasons
the weight or thickness of the liner is a variable that can not easily be
defined. Primera recommends and uses 40# liner with all label stock.
It is important to test all label stock with the intended printer before
ordering large quantities!
6 Label Stock
Roll Specifications
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Label Side Out
Roll O.D.
Core I.D.
Core O.D.
Note on Label Orientation: If you are using an applicator
to apply your labels, be sure to order label stock with the correct
orientation for your applicator. For example most applicators will
apply the side of the label first, so you will want to print the labels
sideways.
Label Stock
3” 6”
Label Stock 7
B. INSTALLING LABEL STOCK
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The following steps will guide you through loading label stock
in your printer:
Make sure power is connected and printer is on.
1. Open the Top Cover.
Lift Here
2. Lower the Roll Guide and pull it outward to make room
for your label stock.
8 Label Stock
3. Remove any shipping tape from your label stock roll to
DO NOT PINCH
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ensure that it can unroll freely, making certain that no
adhesive portion is exposed. It is important to note that
any exposed adhesive surface can attach itself the inner
workings of the print mechanism and cause a media jam.
4. Place your roll of label stock on the Roll Arm and push it
inward until it touches the Roll Stop.
Roll Stop
Roll Guide
Roll Arm
5. Flip up the Roll Guide and slide it inward until it touches
the label stock. The Roll Guide will automatically pull back
slightly to the correct position. There should be
approximately a 1mm gap between the roll guide and the
roll.
Important Note: Be aware that some label stock may have a core that
is slightly too large for the roll or the labels may have wrapped
unevenly causing some to stick out beyond the edge of the core.
Both of these issues can cause feeding problems.
Label Stock 9
6. Pull the Movable Throat Guide outward to make room for
DO NOT PINCH
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the label stock.
7. Place the leading edge of the label stock under
Label Stock
the "label stock" symbols on the Throat Guides.
The label stock should be placed far enough into the throat
of the printer to correctly position the Movable Throat
Guide but not yet into the printer itself.
Movable Throat Guide
Fixed Throat Guide
8. Slide the Movable Throat Guide inward until it almost
touches the label stock.
Important Note: The label stock should be close enough to the Fixed and
Movable Thoat Guides to provide proper guidance but not close
enough to pinch the label stock. (0-1 mm gap on either side)
If the label stock is pinched by the guides, poor print quality or
feeding problems could result.
9. Feed the label stock further into the printer until it senses
the label and automatically feeds it through the printer. If
the printer fails to feed the label stock, press the Load/
Feed button on the front panel while continuing to guide
the label stock into the printer. If the printer does not
automatically grab and feed the stock or continues to feed
the stock without stopping check the Stock Sensor position
or mode (Section 2C or 2D).
10 Label Stock
C. ADJUSTING THE LABEL STOCK TOF (TOP OF FORM)
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SENSOR
If you are using label stock other than standard square /
rectangular diecut labels such as circular die-cut labels or
through-hole stock use the instructions below to adjust the
position of the label stock sensor. The sensor can be adjusted
using the slide bar on the inside of the printer. Below the slide
bar is a measurement which represents the distance between
the edge of the label stock and the sensor. Measure the
distance from the edge of the label stock to the correct position
on the stock. Set the sensor to this measurement.
Important Note: You must adjust the Stock Sensor before loading
nonstandard label stock.
in.
0.5
mm
12.7
Label Stock Sensor Slide
1.0 1.5
25.4 38.1
2.0
50.8
Circular Labels
If you are using Circular Labels you must adjust the Stock
sensor to correspond with the very top of the label where the
circles are closest together. If the sensor is too far to the right or
the left the printer will still sense the label but the image may
be offset downward because the printer will start printing at
the wrong position. If you are using stock that has multiple
labels across make sure the sensor corresponds to a place on
the stock that has a label and not a vertical gap.
Label Stock 11
The sensor can only be moved a maximum of 2.3 inches
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from the left side of the printable area. This means that the
maximum diameter circular label that can be printed is 4.6
inches. For circular labels larger than 4.6 inches in diameter,
you must have a black mark printed on the back of the label
stock. This means that you must change the Stock Sensor Mode
to Reflective. The printer will now look for the black mark
representing the beginning of the next label instead of the
diecut. For more information on changing the Stock Sensor
Mode see Section 2D.
1/2”
Center
of Hole
Through-Hole Labels Circular Labels
Set Sensor Bar to 1 1/8" for 2" circular label (1/8" liner edge gap).
Center
of Circle
1 1/8”
Through-Hole Labels
If you are using card stock or label stock that has a hole punch
or a notch to identify a transition from backing to label, you
can adjust the Stock Sensor to position it over the identifying
mark.
D. SET THE STOCK SENSOR MODE
The stock sensor mode refers to the method the printer will use
to detect the print starting position for each label. To adjust the
stock sensor mode, open the PTStatus program. PTStatus
automatically installs with your printer driver and can be
accessed through the printer driver or as program that is
accessible in the same manner as all other programs.
Important Note: Set the Stock Sensor Mode BEFORE loading label stock!
12 Label Stock
1. Connect the printer via USB and turn on the power. The
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Stock Sensor Mode setting is stored on printer main board
so you will not be able to access it unless the printer is
turned on and properly communicating with the computer.
2. Go to Start - Programs - Primera Technology - PTStatus.
3. Click on the Alignment Tab (3rd tab from top).
4. Click on the Stock Sensor Mode button.
5. Select the Stock Sensor Mode by clicking on the graphic
that most closely corresponds to the stock you intend to
install.
There are three sensor modes:
Die Cut (Default). If you are using standard die-cut labels that
look similar to the graphic use this setting regardless of the
size of the label. Also, use this setting for Through-hole label
material where a hole is punched through each label or a notch
is cut in the side.
Reflective. Use Reflective for label material where a black
pre-printed line (black mark) on the back of the label stock
indicates the break between labels. Black marks are required
on clear label stock rolls, or label where the label waste matrix
(waste) is left on the liner. Black marks can also be used for
irregular shaped labels, circles larger than 4.6 inches or on any
stock where the print starting position can not be sensed using
the label itself.
Label Stock 13
Continuous. (Sensor off) If you have continuous stock with no
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die-cut, reflective mark or holes, set the sensor type to
Continuous. This will turn off the stock sensor. In this mode
there is no way to set the print starting position. The printer
will simply start printing the first label and print each
subsequent label immediately after that previous one. To
produce a gap between prints simply add the desired amount
of white space to the end of the label being printed.
Important Note: You must also set the Stock Sensor Position (Section 2C)
so that the sensor is sensing the correct point on the label stock.
E: SET THE OUTPUT MODE
Toggle the Output Mode to set whether or not the last label
printed will be presented or left inside the printer. To adjust
the output mode, open the PTStatus program. PTStatus
automatically installs with your printer driver and can be
accessed through the printer driver or as program that is
accessible in the same manner as all other programs.
1. Connect the printer via USB and turn on the power. The
Output Mode Setting is stored on printer main board so
you will not be able to access it unless the printer is turned
on and properly communicating with the computer.
2. Go to Start - Programs - Primera Technology - PTStatus.
3. Click on the Alignment Tab (3rd tab from top).
4. Click on the Output Mode button.
5. Select the Output Mode by clicking on the corresponding
graphic.
14 Label Stock
There are two different output modes:
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Present labels - Yes (Default). This setting will cause the
printer to feed the last label printed forward so that it and the
previously printed labels can be torn off using the tear bar. If
no other jobs are sent to the printer within one second after the
last label has printed, the last printed label will present for tear
off.
Present labels - No (Use with Rewinder). In this mode the
label stock does not move after the last label is printed. This
means that part of the last label printed is still in the printer.
This should be used only if you have a label rewinder attached.
To retrieve the final label you must press the Load/Feed button
on the printer control panel.
Label Stock 15
Section 3: Status Monitor (PTStatus)
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PTStatus or Status Monitor is used to interact with the printer
for gathering ink levels, maintenance, alignment, cost
calculation and several other functions.
PTStatus automatically installs with your printer driver and
can be accessed through the printer driver preferences or as a
program on your Windows start menu.
1. Connect the printer via USB and turn on the power. The
Status Monitor accesses most of the information it uses
from the printer itself so the printer must be turned on and
communicating for the program to open.
2. Go to Start - Programs - Primera Technology - PTPStatus
Once open, the Status Monitor consist of four tabs that are
arranged on the left side of the window. Each tab opens a
screen that has various similar functions. The tabs will only
be displayed if the printer is idle (not printing).
Ink Tab (First Tab). Displays ink levels, Print head life,
pauses or cancels a job, displays print counter.
Cartridge Utilities Tab (Second Tab). Aligns Print Head,
Cleans Print Head and Changes the Cartridges.
Alignment Tab (Third Tab). Adjust vertical and
horizontal print alignment, Changes the Stock Sensor
Mode and toggles the Output Mode.
Cost Tab (Fourth Tab). Calculates cost per label based
on last label printed.
In addition to these functions you can also click the "i" icon
to access the Primera Knowledgebase, contact tech support,
gather version information or set applications options.
16 Status Monitor (PTStatus)
A: MONITORING INK LEVELS
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Ink levels can be monitored at any time by using the Status
Monitor. Immediately after printing starts the Status Monitor
will display the ink levels in the lower right corner of your
screen.
The print status will also be displayed on the top bar. At any
time you may click the double up arrows to expand the
window to standard mode. Click the double down arrows to
revert to the smaller mode.
In the standard mode, the ink percentages and print head life
will be displayed, along with four tabs and the Print Counter.
The tabs will only be displayed if the printer is idle (not
printing).
Note: If you are using multiple printers, an instance of the Status Monitor
will open for each printer. If the Status Monitor is in small mode,
each instance will automatically tile justified to the bottom right
portion of the screen. The title of each instance will correspond to
the printer name as shown in the Windows printer list.
Status Monitor (PTStatus) 17
B. PRINT HEAD LIFE GAUGE
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Print Head life remaining is displayed in the status monitor.
Hover your mouse over the icon to display more information.
Print Head Life is calculated by tracking the number of
cartridges used in the print head. A print head is considered to
be at zero life remaining after 26 black or 32 combined color
cartridges. Print heads may still be used after there is zero life
remaining. However, it could fail at any moment. Therefore, it
is recommended that users purchase a back up print head at
approximately 10% life remaining.
Note: If the print head life indicator is not displayed click the refresh button
next to the Magenta ink display.
C. USING THE COST ESTIMATOR
The cost estimator is found on the last tab of the Status
Monitor. The Status Monitor automatically opens as soon as
you begin printing. However, you can also access it at any
time as long as the printer is turned on and communicating by
going to Start - Programs - Primera Technology - PTStatus.
18 Status Monitor (PTStatus)
Ink cost is automatically and continuously calculated based
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on the black and color cartridge costs entered. Only the last
printed label cost is displayed. For reference, the print file and
date of last print is displayed at the top of the window.
Adjust the cartridge costs according to the actual price paid
for them. The estimate does not take currency into account
so you can assume that whatever value you entered is
displayed in your currency.
Save a screen capture of the cost by clicking the disk icon.
Print a screen capture of the cost by clicking the printer
icon.
Important Note: The cost per label represents the average cost per label
over an entire run of labels. This means that the per label cost will
decrease and become more accurate as the number of labels printed
increases. This is because the ink that is used for beginning and
periodic cartridge maintenance is divided into a larger number
of labels.
D. REPLACING INK CARTRIDGES / LOW INK WARNING
You can replace cartridges at any time or wait for the Low Ink
Warning to prompt you to replace cartridges. Low Ink
Warnings occur at the following levels:
10% - If any cartridge is lower than 10% at the beginning of
a job you will be prompted to change that cartridge. At
this point you can change or ignore.
0% - If any cartridge reaches 0% during a job you will be
prompted to change that cartridge. At this point you can
change or ignore. Under normal circumstances this will be
your first warning. The 10% warning is only triggered at
the start of a job.
-10% - If at any point any cartridge is -10% you will be
prompted to change that cartridge. You must change the
cartridge to continue.
Status Monitor (PTStatus) 19
To change a cartridge, follow this procedure:
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1. Press Pause and Load/Feed simultaneously -OR- click the
Change Cartridge button on the second tab of the Status
Monitor. The head carriage will move to the center of the
print area for easy access.
2. Remove the cartridge by pressing the corresponding
colored tab on the back of the print head. The cartridge
will pop up slightly.
3. Remove the cartridge.
20 Status Monitor (PTStatus)
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