Powerware FSS-0342J User Manual

®

FERRUPS

Uninterruptible Power Systems

FE or QFE 500VA to 18KVA 50/60 Hz

USER MANUAL

FSS-0342J

Listed Models Available

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS — This manual contains important instructions for your UPS.

How to Use This Manual

Your FERRUPS is very easy to start and operate. This manual tells you how to start, operate and communicate with
FERRUPS and how to get more information for special situations. Begin with Section 100 to find the startup section for
your model. Section 100 will also help you find out if you need to do any installation before you start your FERRUPS.

IF YOUR FERRUPS IS SOUNDING AN ALARM, and you need to know what the alarm means and how to
respond, turn to Section 304 on page 15.

The installation and use of this product must comply with all national, federal, state, municipal, or local codes that apply.
If you need help, please call Best Power’s Worldwide Service at 1-800-356-5737 (U.S.A. or Canada) or 1-608-565­2100, or call the nearest Best Power office. Please have your UPS’ serial number available when you call. Best Power’s
international and domestic offices are listed below.

FERRUPS SERIAL NUMBER: ____________________________

Best Power
P.O. Box 280
Necedah, Wisconsin 54646 U.S.A.
Telephone: [phone]
Worldwide Service: 1-800-356-5737 (U.S.A., Canada)

1-608-565-2100
Service Fax: [phone]
International Fax: [phone]
International Service Fax: [phone]

Best Power Canada
A Unit of General Signal Limited
1555 Bonhill Road, Unit 11
Mississauga, Ontario L5T 1Y5
CANADA
Telephone: [phone]
FAX: [phone]

Best Power Technology Mexico S.A. de C.V.
Golfo de Riga, 34
Colonia Tacuba
Mexico D.F. 11410
MEXICO
Telephone: [phone]
FAX: [phone]

Best Power Technology Pte. Ltd.
PICO Creative Centre, Level 5
20 Kallang Avenue
SINGAPORE 339411
Telephone: [phone]
FAX: [phone]

Best Power Technology Limited
BEST House
Wykeham Industrial Estate
Moorside Road
Winchester
Hampshire
SO23 7RX
ENGLAND
Telephone: [phone]
Toll-Free: 0800 378444
FAX: [phone]

Best Power Technology GmbH
Am Weichselgarten 23
D-91058 Erlangen
GERMANY
Telephone: [phone]
Gebührenfrei: 0130/84/7712 (in Germany)
FAX: [phone]

Borri Elettronica Industriale Srl
Via dei Lavoratori, 124
20092 CINISELLO BALSAMO
Milan, ITALY
Telephone: [phone]
FAX: [phone]

Best Power Technology AG
Postfach, CH-5412 Gebenstorf
SWITZERLAND
Telephone: [phone]
FAX: [phone]

(Mi)

© 1993-1999 Best Power. All right s reserved.

Sola Australia Ltd.
13 Healey Road
Dandenong Victoria 3175
AUSTRALIA
Telephone: [phone]
FAX: [phone]

Table of Contents

Introduction...........................................................................1

001 If You Have a Problem or a Question.................................................1

002 If You Need More Information......................................................1

Section 100: Identifying Your FERRUPS...................................................2

Section 200: Startup....................................................................3

201 Storing Your FERRUPS...........................................................3

202 Startup: FE and QFE 500VA to 3.1KVA..............................................3

203 Startup: FE and QFE 4.3KVA to 18KVA..............................................6

Section 300: Operation.................................................................11

301 Front Panel Lights...............................................................11

302 How to Use the Control Panel......................................................12

303 Automatic System Test...........................................................15

304 ALARMS: What They Mean, What to Do about Them...............................15

305 Parameter Table.................................................................17



306 How to Read the Alarm and Inverter Logs............................................20

307 If You Have an Extended Power Outage..............................................22

308 How (and When) to Shut Down Your FERRUPS.......................................22

Section 400: Communication............................................................24

401 Connecting a Terminal or Computer to the RS232 Port..................................25

402 Entering Commands from a Terminal or Computer.....................................27

403 Remote Monitoring and Remote Shutdown...........................................29

Section 500: Maintenance and Service....................................................31

501 Regular Maintenance.............................................................31

502 Service and Support..............................................................31

Section 600: Specifications..............................................................32

601 Specification Table: Standard Product — FE and QFE 500VA-3.1KVA.....................32

602 Specification Table: Standard Product — FE and QFE 4.3KVA-18KVA....................33

603 AC Output with Nominal Input Power and Loads (Protected Equipment)....................34

604 Lightning and Surge Protection.....................................................34

605 Isolation and Noise Rejection......................................................34

606 Environment....................................................................34

607 Protection......................................................................35

608 Batteries and Battery Charger......................................................35

Section700: Warranty..................................................................36

Section 800: Options...................................................................38

Introduction

Welcome to the growing FERRUPS family. FERRUPS represents a breakthrough in the design of advanced, on­line uninterruptible power systems.

Please read this manual thoroughly before operating your FERRUPS. Keep this manual handy for future
reference.

001 If You Have a Problem or a Question

Best Power is committed to outstanding customer service. Our Worldwide Service center is happy to help you
with any problems or answer any questions you may have. Service technicians are available 24 hours a day, 365
days a year. Just call the telephone number below or the nearest Best Power office, or send a fax to the
Worldwide Service fax number. Please have your unit’s serial number available when you call.

If you prefer to contact Best Power via computer, bulletin board service and CompuServe are available, and Best
Power has a World Wide Web site with more product information.

Best Power’s toll-free Fax on Demand service is also available 24 hours a day to give you access to technical
notes and product information.

Worldwide Service: 1-800-356-5737 (U.S.A. and Canada) or 1-608-565-2100

Worldwide Service Fax [phone]

Bulletin Board Service: 1-608-565-7424

CompuServ: Go BEST at any ! prompt.

World Wide Web Site: http://www.bestpower.com

Fax on Demand: 1-800-487-6813 (U.S.A. and Canada)

002 If You Need More Information

This manual provides the information you need for basic operation of your FERRUPS. If you have a special
application or if you need more in-depth information, Best Power offers an excellent selection of literature to
help you, including Service Manuals with complete technical information and guidelines. Simply call your local
Best Power office. We’ll be happy to meet your information needs promptly.

Page 1

Section 100: Identifying Your FERRUPS

FERRUPS units come in different sizes. This section will help you choose the startup section for your model. If
your FERRUPS does not have a plug, or if it has a separate battery cabinet, make sure it has been installed before
you go on.

If your FERRUPS looks like this drawing, it is in
the 500 VA-3.1 kVA range. Go to Section 202.



If your FERRUPS looks like this drawing, it is in
the 4.3 kVA-18 kVA range. Go to Section 203.



Page 2

Section 200: Startup

This section provides step-by-step instructions on starting your FERRUPS. We’ll explain how to turn on DC and
AC power and how to prepare the UPS to support your equipment.

201 Storing Your FERRUPS

If you do not plan to use your FERRUPS right away, you must store it between 20 and +40 Celsius (4 to
+104 Fahrenheit). If you remove the batteries and store them separately, you can store the UPS itself at 20 to
+60 C (4 to +140 F).

Batteries will have a longer shelf life if you store them below 77

202 Startup: FE and QFE 500VA to 3.1KVA

Make sure the temperature is 0 to 40 Celsius (32 to 104 Fahrenheit). The relative humidity must be 0-95%
without condensation. The air must be free of dust, chemicals that corrode, or other contaminants, and the air
must be free to move around FERRUPS.

Keep batteries in storage fully charged. Recharge the batteries every 90-120 days.

Back View

1.15 and 1.4 kVA



F (25







C).

1.8-3.1 kVA

500 VA-850 VA

1 = On/Off Switch 2 = Output Receptacles (for your equipment)

3 = RS232 Communication Port 4 = Alarm Silence Switch

Page 3

CAUTION

To avoid possible equipment damage or personal injury, assume that AC voltage is present at the
FERRUPS terminals or receptacles any time AC input voltage or DC battery voltage is supplied.
FERRUPS can provide output voltage from its batteries even when there is no AC input voltage.
Whenever AC input voltage is present, FERRUPS can provide output voltage even when its batteries are
disconnected.
you have a separate battery cabinet, you must also shut off the DC switch or disconnect the battery cabinet
from the UPS.

To reduce the risk of electric shock, install the UPS in a temperature-controlled indoor area fre e of
conductive contaminants.

Turn off the equipment you want the FERRUPS to protect.

Always disconnect the AC input source

to make sure there will be no UPS output voltage; if

1

FE Plug-in Models:

2

QFE Plug-in Models:

Plug in the UPS. Once you have done this, the AC LINE light
should light
ask your electrician to install the outlet you need.

Do not use the cord you received to plug in the UPS; this cord is
for plugging your equipment into the UPS. The computer (or

other equipment) that you want to protect should have a power
cord that you can disconnect or “unplug.” Disconnect this cord
from your equipment and use it to plug in the UPS. If you
need to order a UPS power cord, please call the nearest
Best Power office. Once you have plugged in the UPS, the
AC LINE light should light.



. If the plug does not match your outlet (receptacle),

Hardwired Models (models that are not plug-in):

Your electrician should have followed the instructions in the Installation Manual to install your UPS
and connect your protected equipment. Turn the AC Disconnect Switch on. The UPS’ AC LINE light
should light



The AC LINE light will not light for models FE 1.8, FE 2.1, and FE 3. 1 with serial num bers 25000 and up.

NOTE:

Turn the On/Off (
startup test, the green READY light should light (on earlier models the light will blink for a few seconds

3

before remaining lit).

The CHARGING light may be on at this point; this means FERRUPS’ batteries are not fully charged, and
FERRUPS is charging them now. FERRUPS automatically charges the batteries whenever the AC LINE
light is on and the BATTERY POWER light is off. The CHARGING light will turn off when the batteries
have been fully charged; this may take 24 hours. FERRUPS’ runtime (battery backup time) will be shorter
until the batteries have been charged.

If you have a separate battery cabinet with a DC switch on the front, turn the switch on now.



.

I/O

) switch to the On (I) position. (The On/Off switch is shown in step 2.) After a short

Page 4

FERRUPS units with receptacles on the back:

Plug the equipment you want to protect into the

4

UPS’ receptacles. (If you have a 50 Hz model,
use the cord or plug provided to connect your
equipment to FERRUPS’ receptacles.) Next,
switch on your equipment.

light comes on, see Section 304 on page 15.

FERRUPS units without receptacles on the
back: Turn the bypass switch to “UPS.” Then,

switch on the equipment that is connected to
your FERRUPS.

comes on, see Section 304 on page 15.

Fill out the Warranty Registration Card in
this manual

5

If the red ALARM light

and return it to Best Power.

If the red ALARM

Your FERRUPS includes free CheckUPS
monitors power conditions; during a long power outage, CheckUPS II automatically shuts down your
computer system just before the FERRUPS runs out of battery power. To install CheckUPS, see the
instructions you received with the software.

That’s it! Your FERRUPS is now providing conditioned, computer-grade power to your equipment, and
FERRUPS is ready to provide power from its batteries if there is a power outage or if there are AC input power
problems.

When the FERRUPS operating mode changes, FERRUPS will bring it to your attention. For example, when
FERRUPS runs on battery power, the yellow BATTERY POWER light comes on and FERRUPS beeps a few
times each minute. When there is a FERRUPS alarm, the red ALARM light comes on and FERRUPS sounds the
Morse code for the alarm.

See the rest of this manual for information on operation, communication, and alarms.

®

II Suite power management software. The CheckUPS II Suite

Page 5

203 Startup: FE and QFE 4.3KVA to 18KVA

Make sure the temperature is 0 to 40 Celsius (32 to 104 Fahrenheit). The relative humidity must be 0-95%
without condensation. The air must be free of dust, chemicals that corrode, or other contaminants, and the air
must be free to move around FERRUPS.

FERRUPS Features

Front Panel Lights (LEDs)

Control Panel

On/Off Switch

4.3 kVA and 5.3 kVA

FERRUPS Back View

1 = Receptacle Panel
(Optional for 4.3-7 kVA)
2 = RS232 Communication Port

7-18 kVA

Page 6

CAUTION

To avoid possible equipment damage or personal injury, assume that FERRUPS’ terminals or receptacles
may have AC voltage present any time AC input voltage or DC battery voltage is supplied. FERRUPS can
provide output voltage from its batteries even when there is no AC input voltage. When AC input voltage
is present, FERRUPS can provide output voltage even when its batteries are disconnected. Always
disconnect the AC input source AND disconnect or turn off DC (see Section 308) to make sure there will
be no UPS output voltage. To reduce the risk of electric shock, install the UPS in a temperature-controlled
indoor area free of conductive contaminants.

Turn off the equipment you want the FERRUPS to protect.

1

If your FERRUPS has an input plug, make sure the
AC input power is off at the service panel. Then,

2

plug in the UPS. If the plug and your outlet
(receptacle) do not match, ask your electrician to
install the outlet you need.

If your FERRUPS does not have a plug, your
electrician should have installed your UPS and
connected your protected equipment using the
Installation Manual. Make sure your AC Disconnect
Switch and the UPS On/Off switch are both off at
this time.

To switch on the DC (battery power), follow these

steps:

3

a. Unlock the lock in the center of the UPS front

panel, and lower the panel.

b. If there is a DC switch with a precharge

button behind the panel, press the precharge
button for a few seconds; then, turn on the
switch. If there is a switch but no precharge
button, turn on the switch.

a DC switch behind the panel.

panel.

c. If your UPS has separate battery cabinets,

turn on the DC switch at each battery cabinet.

There may not be

Close the

Page 7

To start FERRUPS on battery power, use the
key to

4

turn on the On/Off switch. After a brief self­check, the yellow BATTERY POWER light and
the green READY light will light on the UPS
and the control panel. The UPS will beep every
20 seconds to let you know it is running on
battery power (inverter). The control panel will
show the Best Power logo; press the [ENTER]
key. Now, the control panel will scroll this
display:

FERRUPS by BEST

Mode: Auto

Charger: Off

Beeper: Enabled

If the red ALARM light is on, read the
alarm message on the control panel display,
turn off the On/Off and DC switches, and
call Best Power’s Worldwide Service at 1­800-356-5737 or 1-608-565-2100, or call the
nearest Best Power office.

If your FERRUPS has a plug, turn the AC input

power on at the service panel. The green AC

5

LINE light will light. After a few seconds,
FERRUPS will switch from battery power
(inverter) to AC input power. The BATTERY
POWER light should turn off.

If your FERRUPS does not have a plug, it has a
bypass switch (either on the back of the
FERRUPS or mounted nearby). Turn the UPS
AC Line Disconnect Switch on. The green AC
LINE light will light. After a few seconds,
FERRUPS will switch from battery power
(inverter) to AC input power. The BATTERY
POWER light should turn off. Now, turn the
UPS Bypass Switch to “UPS.”

The CHARGING light may be on at this point; this means FERRUPS’ batteries are not fully charged, and
FERRUPS is charging them now. FERRUPS automatically charges the batteries whenever the AC LINE
light is on and the BATTERY POWER light is off. The CHARGING light will turn off when the batteries
have been fully charged. This may take 24 hours. FERRUPS’ runtime (battery backup time) will be shorter
until the batteries have been charged.

Page 8

FERRUPS units with receptacles on the back:

Plug the equipment you want to protect into the

6

FERRUPS’ receptacles. Then, switch on your
equipment.

on, see Section 304 on page 15.

FERRUPS units without receptacles: Switch on
the equipment connected to your FERRUPS.

the red ALARM light comes on, see Section

304 on page 15.

Now, you can set the time and date using the control panel. FERRUPS needs the correct time and date for
its Alarm and Inverter Logs, so you should reset the time and date whenever FERRUPS has been shut

7

down. Time is parameter 0; see Section 305 for more information on parameters. To set the time, follow
these steps:

If the red ALARM light comes

If

PRESS THIS KEY:

[DISPLAY] Display:

[0] Display: 0

[ENTER] 00 Time: 11:30:20

[PROGRAM] 00 Pgm:

Enter the correct time using the 24-hour system. To do this, you enter times from 1:00 a.m. to 12:59 p.m.
just as you would read them from a clock. From 1:00 p.m. to 11:59, however, you add 12 hours to the
“clock time.” So 8:30 a.m. would be entered [8] [3] [0], but 8:30 p.m. would be entered [2] [0] [3] [0].
Midnight is [0] [0] [0] [0], 12:30 a.m. is [0] [0] [3] [0], and so on. For example, if the time is 9:30 a.m., you
would enter the following:

PRESS THIS KEY:

[9][3][0] 00 Pgm: 930

[ENTER] 00 Time 09:30:00

Set the date next. The date is parameter 10. To display the date, follow these steps:

PRESS THIS KEY:

[DISPLAY] Display:

[1][0] Display: 10

[ENTER] 10 Date: 01/01/96

[PROGRAM] 10 Pgm:

DISPLAY SHOWS:

DISPLAY SHOWS:

DISPLAY SHOWS:

Now, press the number of the month, then the number of the day of the month, and then the year. For
example, to enter June 14, 1996:

PRESS THIS KEY:

[0] [6] [1] [4] [9] [6] 10 Pgm: 061496

[ENTER] 10 Date 06/14/96

DISPLAY SHOWS:

Page 9

Please fill out the Warranty Registration Card in this manual

helps Best Power’s Worldwide Service when your FERRUPS needs routine maintenance or if there is a

8

problem.

Your FERRUPS includes free CheckUPS II Suite power management software. The CheckUPS II Suite
monitors power conditions; during a long power outage, CheckUPS automatically shuts down your
computer system just before the FERRUPS runs out of battery power. To install CheckUPS, see the
instructions you received with the software.

That’s it! Your FERRUPS is now providing conditioned, computer-grade power to your equipment, and
FERRUPS is ready to provide power from its batteries if there is a power outage or if there are AC input power
problems.

When the operating mode changes, FERRUPS will bring it to your attention. When FERRUPS runs on battery
power, the yellow BATTERY POWER light comes on and FERRUPS beeps a few times each minute. When
there is a FERRUPS alarm, the red ALARM light comes on and FERRUPS sounds the Morse code for the alarm;
FERRUPS also displays an alarm message on the control panel.

See the rest of this manual for information on operation, communication, and alarms.

and return it to Best Power. This card

Page 10

Section 300: Operation

This section will describe how FERRUPS works. We’ll discuss the meaning of the front panel lights and describe
how to use the control panel. We’ll also describe what the automatic system test does, what each alarm means,
what parameters are, and how to read the Alarm and Inverter Logs. Finally, we’ll see how to turn off FERRUPS.

301 Front Panel Lights

At the front of your FERRUPS is a panel with five lights (LEDs). These lights tell you several things about the
operating status of the FERRUPS.

Light (LED) Color What It Means When It’s

ON

AC LINE Green FERRUPS is getting power

from the AC input power
source. (Models FE 1.8, FE

2.1, and FE 3.1 with Serial
Numbers 25000 and up must
be turned on in addition to
being connected to AC power
supply.

READY Green FERRUPS is ready to provide

backup power from its
batteries when needed.

CHARGING Green FERRUPS is charging the

batteries.

BATTERY
POWER

Yellow FERRUPS is providing power

from its batteries; it is in the
Inverter Mode.

What It Means When It’s
OFF

FERRUPS is not getting
input power; there is an
outage, the AC input breaker
is tripped, the UPS is
unplugged, or, for later
models FE 1.8, FE 2.1, and
FE 3.1, the On/Off switch is
not on.

FERRUPS cannot provide
backup power; it may be in
the Line Condition Mode or
the Off Mode (see Section

302), or its batteries may be

discharged, or it may be
running on battery power
(Inverter On mode).

The battery charger is off;
batteries are at full charge.

FERRUPS is providing
condi-tioned power from the
AC input power source, or
FERRUPS is off.

What It Means When It
Blinks

Not applicable.

You have just started the
UPS; the UPS is testing the
batteries as part of the
automatic system test (see
Section 303); or, you have
started a timed shutdown
(Section 402).

Not applicable.

The UPS is testing the
inverter as part of the
automatic system test. (See

Section 303.)

ALARM Red FERRUPS is warning you that

an alarm exists. If you have
not silenced the alarm beeper,
you should be hearing a code
that tells you what the problem
is. (See Section 304.) If you
have a control panel, an alarm
message appears on its
display.

Page 11

No alarm exists. Not applicable.