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USER GUIDE

Plantronics CS50/60-USB

WIRELESS HEADSET system

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TABLE OF CONTENTS

Package contents

3

Features

4

 

 

Setup

6

Charging

7

 

 

Positioning

7

Installing PerSono® Suite software

8

Configuration and Status

9

Adjusting fit

10

 

 

Making/answering/ending calls

11

Adjusting volume, initiating flash

12

 

 

Muting a call, initiating smart button

12

Travelling with CS60-USB

13

 

 

Headset controls

14

Base indicator lights

15

 

 

Troubleshooting for CS60-USB

15

Subscription

18

 

 

System reset

18

Battery replacement

19

 

 

Maintenance

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Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use.

REGISTER YOUR PRODUCT ONLINE

Visit www.plantronics.com/productregistration to register yourCS60-USBproduct online so that we can provide you with the best possible service and technical support.

PACKAGE CONTENTS

Headset and wearing options

Headband

Earloops

Base

AC Charger

Software

PerSono Suite software CD

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FEATURES

Base

Ringer switch (On = up position) (Off = down position)

Stand pegs

USB connector

Front

Charge indicator light (red)

Status indicator light (green)

Charge contacts

Headset docking cradle

Back and side

Subscription button access

hole (paperclip

required)

AC charger port

Headset

Front:

Listening volume/mute/flash/ smart button

Call control button

Talk indicator light

Rear:

Speaker

Battery cover

Microphone

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SETUP

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To install base unit, first thread the USB cable through the bottom of the base so it rests in the notch. Then attach the stand by inserting the stand pegs into the holds on the underside of the base unit.

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Connect USB connector to a free USB port on your computer. A USB hub can be used but ensure that it can supply sufficient power (250 mA) to charge the headset.

Alternatively, the velcro strips included can be used to attach the base unit to a PC monitor. However, if that causes noise or interference problems, see “Positioning” on page 7.

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The optional AC charger can be used.

CHARGING

1 hour = minimum charge to continue setup

3 hours = full charge

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1.Slide headset into charging cradle.

2.Gently press down on the headset to ensure that headset is in correct position. Red charge indicator light on base will illuminate while charging and will go off completely when fully charged.

AC charging only:

When your computer is powered off, the CS60-USBwill not charge and the headset standby time will decrease. Using the optional AC adapter will ensure your headset remains charged.

USB charging only:

When your computer is powered on, the CS60-USBwill charge via the USB connection.

POSITIONING

30CM

15cm

The minimum recommended separation distance is shown above.

IMPORTANT: Incorrect positioning can cause noise and interference.

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INSTALLING PerSono Suite SOFTWARE

Plantronics PerSono Suite software provides the link between your CS60-USBheadset and compatible softphone applications on your computer. PerSono Suite software provides the ability to remotely detect and answer/end a call from your softphone application via the headset call control button.

In addition, PerSono Suite provides some basic configuration and status information about the system.

Check the PerSono Suite compatibility list at www.plantronics.com/SoftphoneCompatibility for the most current information on softphone compatibility. If your softphone is not currently supported by PerSono Suite, please refer to page 11.

1.With the CD inserted, go to the PerSono Suite main screen and click on “Install the PerSono Suite Software”.

2.Your softphone may require you to choose which audio device you wish to use. Please refer to softphone documentation for details.

NOTE: Once the CS60-USBis installed, it becomes the default audio device in your computer. You can set preferences manually in the Windows® operating system through the Sounds and Audio Devices option in the control panel under the Audio tab.

NOTE: Once installation is complete, we recommend that you set PerSono Suite to launch whenever the Windows® operating system starts.

System Tray Icons

After installing and running the software, one of the four system tray icons will appear in the tray bar at the bottom of your screen showing status of headset communication with PerSono Suite.

No headset detected

Headset detected, no radio link to base

Headset detected, and radio link to base active

Headset detected, and radio link to base is locked on

CONFIGURATION AND STATUS

Right click on the headset system tray icon and choose “Options”. This will bring up the PerSono Suite Basic Options and Current Status Screens.

Refer to online application help for explanation details on the PerSono Suite software.

Using CS50/60-USBwith Microsoft Office Communicator

In addition to the softphones and features supported via PerSono Suite, CS50/60-USBmodels support the following features for Microsoft Office Communicator (MOC). Note: MOC features are built in toCS50/60-USBanddo not require PerSono Suite software to be installed to work with MOC.

Feature

Action/description

Ring detect/answer - incoming • If ringer switch in base is on, base will ring once to

MOC call while headset is in base indicate incoming call. Lift headset and press headset call control button to answer.

Ring detect/answer - incoming MOC call if headset is not in base

End a call

Initiate a call from headset if radio link is on (green light on base is flashing)

Initiate a call from headset if radio link is off (green light on base is NOT flashing)

Initiate a call from MOC

Headset indicates incoming call from MOC; press headset call control button to answer.

Press headset call control button to end call or insert headset into base.

Press call control button, headset is activated and dial tone is heard; place call from MOC.

Press call control button once to turn on radio link, then press again. This will cause the MOC window to come to the foreground and dial tone is heard; place call from

MOC.

Place call from MOC, headset is activated automatically.

CS50/60-USBincludes Intelligent Application Management logic that helps when a PerSonoSuite-supportedsoftphone and MOC are used on the same computer.

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ADJUSTING FIT

Retaining

Ring

Snap speaker into retaining ring of desired wearing option (headband or earloop).

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1.Adjust headband to fit.

2.Rotate headset in retaining ring until microphone is pointing towards your chin.

MAKING/ANSWERING/ENDING CALLS

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To make a call:

Press the call control button on the headset. The status indicator lights on both the base and the headset should go on, indicating a successful link. Dial using softphone.

To answer a call:

Press the call control button on the headset to answer a call. When the ringer switch on the side of the base is on (in the up position), the base will ring with an incoming call – so you can receive notification of a call even when not wearing the headset. The feature is disabled when the ringer switch is in the down position.

To end a call:

Press the call control button on the headset.

To switch between calls:

Some softphones support a feature known as “flash”. This allows you to place the current call on or off hold or to toggle between calls. To do so, rock the headset volume control either way for more than 2 seconds. See diagram under “Adjusting Volume, Initiating Flash” on page 12.

When using PerSono Suite, the radio link between the headset and the base will only be active during a call. This is the default setting intended to preserve the battery life of the headset. However, you may wish to have the radio link active when not on a call so you can listen to other audio sources, such as streaming audio on your PC. You can open the radio link at any time by pressing the call control button on the headset.

NOTE: Locking the radio link on for extended periods of time will significantly reduce the standby and talk time of the headset.

For softphones not compatible with PerSono Suite

Check the PerSono Suite compatibility list at www.plantronics.com/SoftphoneCompatibility for the most current information on softphone compatibility.

If your softphone is not currently supported by PerSono Suite, remote detection and answer/end via the headset does not function. Pressing the call control button on the headset will only open and close the radio link providing audio; you must answer the call from the softphone.

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ADJUSTING VOLUME, INITIATING FLASH

Rock the headset volume control back and forth to adjust listening volume.

To adjust the listen or speak volume of the softphone, please refer to the softphone user documentation.

To adjust the listen or speak volume of the audio device on the computer, use the Sound and Audio Devices section on the control panel in Windows®.

To initiate the flash function (see page 11 “To switch between calls”), rock the volume control to either side for more than 2 seconds.

MUTING A CALL,

INITIATING SMART BUTTON

To mute headset, briefly press the listening volume/mute button straight in. Press again to unmute.

You will hear 3 rapid beeps every 15 seconds to indicate mute is on.

To initiate the smart button, press and hold the listening volume/mute button for more than 2 seconds.

TRAVELLING WITH CS60-USB

Gently push

Disassembled unit

side-to-side

 

to disassemble

 

You have the option to easily disassemble the CS60-USBfor travel.

To conserve headset power and to comply with air travel regulations, you should turn off the headset by simultaneously pressing both the call control button and listening volume/ mute button for 5 seconds. When the green talk indicator light on headset blinks, release both buttons.

To turn headset back on, press the call control button. The talk indicator light will quickly flash green.

NOTE: Once turned off, a single press on any button will turn the headset back on. Beware that if not stowed properly, the CS60-USBheadset may inadvertently turn back on.

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HEADSET CONTROLS

BASE INDICATOR LIGHTS

Status indicator light (green)

Charge indicator light (red)

Key

Feature

Action

Tone

 

Listening volume

Rock back and forth

Ascending/descending

 

tones, 2 tones at limit

 

 

 

 

 

Press straight in and

 

 

Smart button

hold for more than

 

 

 

2 seconds

 

 

Mute

Short key press

3 tones every 15 seconds

 

straight in

 

 

 

Flash

Rock in one direction

for more than 2 seconds

 

Making/answering/

Short key press

ending calls

 

Low battery warning Return headset

(5 minutes of talk time to charging cradle remaining)

Out of range warning Move closer to base

– when on an active call

Mid tone

1 tone every 10 seconds

2 tones before range limit.

3 tones beyond range limit and active call will be suspended. 1 tone will sound when returning within range; call will be re-establishedif within 15 minutes

Incoming call

Press call control

3 repetitive tones

notification

button to answer call

 

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Action

Light

Charging

Red light illuminates brightly

 

 

Fully charged

Red light goes off

 

 

Muted

Green light flashes quickly

 

 

Headset not in base

Red light illuminates softly

 

 

Headset link active

Green light flashes slowly

 

 

Headset link inactive

Solid green light

 

 

 

 

TROUBLESHOOTING FOR CS60-USB

Problem

I've plugged everything in but the indicator lights won’t come on.

Solution

Check that the USB cable is connected to a powered computer.

Check that the computer is turned on and not in standby or hibernation mode.

If using a USB hub, check that the AC power supply is correctly connected and that the hub can supply 250 mA to charge the headset.

If using the AC charger, check that the AC charger jack is connected to the base unit, that the AC charger is securely connected to a working wall outlet and that it is the model supplied by Plantronics.

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TROUBLESHOOTING FOR CS60-USB

Problem

My headset does not work with the base unit.

My headset does not work with my softphone.

Solution

Headset may be out of range of the base. Move closer to base unit until the headset is within range. Range varies with office environment.

Headset battery needs to be charged. See page 7.

If you are using a laptop that regularly goes into standby or hibernation, the optional AC power supply is provided to ensure the headset can be continuously charged.

Listening volume is too low. Press the volume up button on the headset. See page 12.

You may have to re-subscribeyour headset with the base. See page 18.

Check compatibility list on www.plantronics.com/ SoftphoneCompatibility to ensure your softphone is compatible for remote answer and disconnect.

Headset battery needs to be charged. If you are using a laptop that regularly goes into standby or hibernation, the AC power supply is available to ensure the headset can be continuously charged.

CS60-USBmay not be set as the default audio device in your softphone application.

I cannot hear caller.

• Check that all cords are connected correctly.

 

• Check that the base has power (green indicator light)

 

and the headset battery is fully charged.

 

• Headset may be out of range of the base. Move

 

closer to base unit until the headset is within range.

 

Range varies with office environment.

 

• Adjust the listen volume on the headset (see page 12),

 

softphone and PC audio control.

 

• Ensure the headset speaker is positioned snugly

 

over your ear.

 

• Incorrect softphone model selected. Ensure you

 

have selected the correct softphone model through

 

the software.

 

• You may need to re-subscribethe headset.

 

See page 18.

 

 

Callers cannot hear me.

Headset is muted. Press the mute button on headset to unmute the microphone. See page 12.

Headset microphone boom aligned incorrectly.

Align the headset boom with your mouth.

Speak volume is too low. Increase the speak volume on your softphone until you can be heard by callers. If the volume is still too low, increase the microphone level on your computer.

Headset battery needs to be charged. See page 7.

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Problem

Solution

Sound in headset is distorted.

• Lower the listen volume on your softphone until

I can hear echo in headset.

the distortion disappears.

 

• If the distortion is still present, lower the listen

 

volume control on the computer.

 

• Adjust volume on headset. See page 12.

 

 

I can hear too much background

• Speak volume is too high. Lower the speak volume

conversation or noise.

on your softphone until the noise disappears. If the

 

noise is still present, lower the microphone volume

 

control on the computer.

 

 

I hear static that does not allow

• Link to headset is lost. Try to re-establisha link by

me to communicate.

pressing the call control button.

 

• Unplug the USB charger first, then unplug the AC

 

charger (if used) from the base for 5 seconds. Plug

 

the USB charger back in first, then AC adapter (if

 

used) to power back up.

 

• Reset the whole system as described on page 18.

People I talk to can hear a buzz in the background.

The other headset I was using to listen to music does not work any more.

My headset stops responding to button presses.

Battery talk time performance is significantly degraded even after a full charge.

Headset is uncomfortable when worn in over-the-earmode.

I hear beeps in the headset.

Move the CS60-USBbase further away from your phone.

AC charger is plugged into a power strip. Plug the

AC charger into the wall directly.

The CS60-USBwill set itself as the default audio device in Windows®. Use the Audio settings in Windows® under Sounds and Audio Devices to change the device used for audio.

Headset may require reset. See page 18.

Headset battery needs to be charged. See page 7.

If you are using a laptop that regularly goes into standby or hibernation, the optional AC power supply is provided to ensure the headset can be continuously charged.

Battery is deteriorating; replace the battery with a new battery pack. See page 19.

Try changing earloop sizes. Experiment to find the best fit or use the over-the-headband supplied.

One beep every 10 seconds is caused by a low battery warning. Recharge battery by returning headset to the base charging cradle for one to three hours until charge light stays lit or stops blinking.

Two beeps is an out of range warning. Move closer to the base.

Three beeps every 15 seconds indicate your mute is on. Press the mute button once to turn mute off.

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SUBSCRIPTION

The headset and base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit, then the units must be re-subscribedas follows:

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Return the headset to the charging cradle.

1.Use a paperclip to press and hold the subscription button through the access hole on the base unit for a minimum of 5 seconds. The status indicator light will then flash.

2.Press and hold the headset mute switch for a minimum of 5 seconds. The headset indicator light will then illuminate.

Successful re-subscriptionis indicated when the status indicator is fully illuminated and the talk indicator light is off.

3.Disconnect the USB charger first, then the AC charger (if used) from the AC charging jack for 5 seconds.

4.Reconnect the USB charger first, then the AC charger (if used).

If re-subscriptionfails within 2 minutes, the headset will return to theun-subscribedstate. Try there-subscriptionprocess again or call Technical Support.

SYSTEM RESET

To recover from some fault conditions (refer to Troubleshooting page), you may need to perform a system reset.

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1.Press both the call control button and the listening volume/mute button for 5 seconds. When the talk indicator light blinks, release both buttons.

2.Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal operation.

3.Disconnect the USB charger first, then the AC charger (if used) from the AC charging jack for 5 seconds.

4.Reconnect the USB charger first, then the AC charger (if used).

The system reset operation is complete.

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BATTERY REPLACEMENT

The custom battery inside the headset should last 2-3years. When talk time decreases significantly, you should replace the battery. Call Plantronics at 0800 410 014 to order one. Once you have received it, follow directions below to replace.

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Pinch both sides of the battery cover and lift

Slide the battery out and gently separate

to remove.

at the connection. DO NOT pull the battery

 

out by the wires.

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4

Reconnect and install the new battery.

Pinch both sides of the battery cover

 

and replace.

After replacing the battery, remember to allow 3 hours to fully charge.

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MAINTENANCE

1.Unplug the unit from the computer and the AC charger from the power source before cleaning.

2.Clean the equipment with a damp (not wet) cloth.

3.Do not use solvents or other cleaning agents.

TECHNICAL ASSISTANCE

Visit our web site at www.plantronics.com/support for technical support including frequently asked questions, compatibility and accessibility information. The Plantronics Technical Assistance Center (TAC) is also ready to assist you on 0800 410 014.

AUT, BEL, DEU, DNK, ESP,

FRA, GRC, ITA, IRL, LUX,

NLD, PRT, SWE, FIN, CYP,

CZE, EST, HUN, LVA, LTU,

MLT, POL, SVK, SVN.

GBR

SOUND INNOVATION

www.plantronics.com

© 2006 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS60, PerSono Suite and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners.

Patents U.S. 5,210,791; 6,735,453; D492,667; EM 69109; and Patents Pending.

73467-03(07/09)

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