Plantronics CS55H, CS55/HL10 User Manual

WARRANTY

SOUND INNOVATION

Limited Warranty

• This warranty covers defects in materials and workmanship of products manufactured, sold or certified by Plantronics which were purchased and used in the United States.

• This warranty lasts for one year from the date of purchase of the products.

• This warranty extends to you only if you are the end user with the original purchase receipt.

• We will, at our option, repair or replace the products that do not conform to the warranty. We may use functionally equivalent reconditioned/refurbished/remanufactured/ pre-owned or new products or parts.

• To obtain service in the U.S., contact Plantronics at (800) 544-4660 ext. 5538.

• THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.

• This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Please contact your dealer or our service center for the full details of our limited warranty, including items not covered by this limited warranty.

ogo design, IntelliStand, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

Patents U.S. 5,210,791; 6,735,453; 6,903,693; D492,667; Australia 303306; EM 293964 and 69109; Taiwan D109301; and Patents Pending.

ed in USA.

73700-01 (04.06)

USER GUIDE

..........................................................................................

WIRELESS HEADSET SYSTEM

CS55H HOME EDITION

Plantronics Inc.

345 Encinal Street Santa Cruz, CA 95060 USA Tel: (800) 544-4660

www.plantronics.com

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TABLE OF CONTENTS

Package Contents

Features

Setup

Positioning

Adjusting Fit

Charging

Checking Compatibility

IntelliStand

Making/Answering/Ending Calls

Headset Controls

Volume

Troubleshooting

Base Indicator Lights

Battery Replacement

System Reset/Headset Power Off

Subscription

Maintenance

Technical Assistance

Regulatory Notices

Visit www.plantronics.com/productregistration to register your CS55H Home Edition product online so we can provide you with the best possible service and technical support.

Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use.

PACKAGE CONTENTS

Headset and Wearing Options

Base

Headset

Earloops

Headband

AC Charger

Splitter

Base

Adapter

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FEATURES FEATURES

Front:

Rear:

Listening Volume/Mute

Talk Indicator Light

Speaker

Battery Cover

Call Control Button

Microphone

Headset

Home Phone Adapter

Home Phone Adapter Cord Jack

Speaking Volume Major Adjust

AC Charging Jack

Home Phone Adapter P

ower Jack

Base - Top View Base - Bottom View

Charging Cradle

Front:

Rear:

Indicator Lights

alking (Green)

Power (Red)

Charging (Amber)

Listening Volume Major Adjust

Telephone Configuration Dial

IntelliStand

™

On/Off Switch (to automate call control button)

Speaking Volume Minor Adjust

Wall Telephone Cord (RJ 11)

Base Cord

Power Cord

Front:

Rear:

Listening Volume/Mute

Talk Indicator Light

Speaker

Battery Cover

Call Control Button

Microphone

Headset

Home Phone Adapter

Home Phone Adapter Cord Jack

Speaking Volume Major Adjust

AC Charging Jack

ome Phone Adapter

Power Jack

Wall Telephone Cord (RJ 11)

Base Cord

Power Cord

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SETUP FOR CORDLESS AND CORDED PHONES

Plug the AC charger into an outlet and into the base's AC charging jack.

See step for detailed location.

Plug Home Phone Adapter telephone cord (RJ11) into wall telephone jack. Use splitter provided if needed.

Plug Home Phone adapter base cord into the base cord jack.

See step for detailed location.

Plug adapter base cord int

o the base jack. Push

in until it clicks.

Plug AC charger into the base's AC charging jack. Push in firmly.

Plug adapter power cord into the base jack. Push in firmly.

System with cordless home phone.

System with corded home phone.

Plug Home Phone Adapter power cord into the base power jack.

See step for detailed location.

Complete System

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12”

6”

The minimum recommended separation distance is shown above.

IMPORTANT: Incorrect positioning can cause noise and interference problems.

CHARGING

POSITIONING

1. Slide headset into charging cradle.

2. Gently press down on the headset to ensure that headset is in correct position. Amber

charge indicator light on base will flash while charging and will change to solid amber when full

y char

ged.

SETUP - INTELLISTAND

™

IntelliStand off

IntelliStand on

• 20 minutes = minimum charge to continue setup

• 3 hours = full charge

Set the IntelliStand switch to IntelliStand o

ff ( ) if you want to be in control and pick up an incoming call or trigger a dial tone in the headset by pressing the h

eadset control button.

Set the IntelliStand switch to IntelliStand o

n ( ) if you want the dial tone or incoming call transferred to the headset automatically when you take it off the charging cradle.

ADJUSTING FIT

Wearing Options

Retaining Ring

Snap speaker into retaining ring of desired wearing option (headband or earloop).

1. Adjust headband to fit.

2. Rotate headset in retaining ring until microphone is pointing toward y

our chin.

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MAKING/ANSWERING/ENDING CALLS

To make a call—Option 1:

1. Take your handset off-hook.

2. Dial numbers using handset keypad. You should hear a dial tone in the handset.

3. Press the call control button on the headset. The talk indicator lights on both the base and the headset should go on, indicating a successful link.

4. Hang up the handset. You can now walk away with the headset on.

NOTE: To use this option, make sure IntelliStand is off. See page 8.

To make a call—Option 2:

1. Take your handset off-hook.

2. Press the call control button on the headset. The talk indicator lights on both the base and the headset should go on, indicating a successful link. Dial tone should sound through headset.

3. Dial using handset keypad. You should hear a dial tone in the headset.

4. Hang up the handset. You can now walk away with the headset on.

To answer a call:

Press the call control button on the headset to answer a call.

To end a call:

Press the call control button on the headset.

NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 11).

CHECKING COMPATIBILITY

If you cannot hear a dial tone through your headset, use a coin or small screwdriver to turn the telephone configuration dial until you can.

Make sure that a number is aligned

with the position indicator.

Place a call to someone you know. While speaking, turn the configuration dial through the four positions. Select the position that provides the best sound quality for both you and the recipient.

OTE: The compatibility setting of “1” is set at the factory to work with most phones. However, if you do not hear a dial tone, if either you or the recipient is having trouble h

earing, or if you experience buzzing/hissing, please follow the directions below.

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LISTENING VOLUME

Rock the headset volume control back and forth to adjust listening volume in minor incremental adjustments.

NOTE: You must be in talk mode (i.e. on a call) to adjust.

Use listening volume major adjust control on the back of the base for large incremental adjustments.

NOTE: 1 is the loudest setting.

4 is the lowest setting,

Major Adjust

Minor Adjust

Note: Be sure to set your telephone’s volume at the mid range before adjusting the C

S55H volume.

Major Adjust

Minor Adjust

SPEAKING VOLUME

Headset Mute

To mute headset, press the listening volume/mute button straight in. Press again to unmute.

You will hear 3 rapid beeps every 15 seconds to indicate mute is on.

Use the speaking volume minor adjust control on the back of the base for minor incremental adjustments.

NOTE: You must be in talk mode (i.e. on a call) to adjust.

Use the speaking volume major adjust control on the bottom of the base for large incremental adjustments.

NOTE: A is the lowest setting

C is the most common setting. D is the loudest setting.

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HEADSET CONTROLS

Making/answering/ ending calls

Ascending/descending tones, 2 tones at limit

3 mid tones = Mute 3 low tones = Unmute

NOTE: Ton es repeat every 15 seconds when muted.

Short key press

Short key press straight in

Rock back

and forth

Mid tone

Low battery warning

Return headset to charging cradle

1 tone ever y 10 seconds

Out of range

warning—when on active call

Move closer to base

—

2 tones

Incoming call notification

Press call control button to answer call

—

3 repetitive tones

Mute

Listening volume minor adjust

Key Feature Action Tone

Action

Light

Fully Charged

Solid amber

Charging

Flashes amber

Solid green

Power Solid red

Talking

Flashes greenMuted

alking/Muted (Green)

Charging (Amber)

ower (Red)

BASE INDICATOR LIGHTS

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TROUBLESHOOTING TROUBLESHOOTING

Problem Solution

I hear ver y loud dial to nes in m

y heads et when I place a c all.

• Use opti on one to make a cal l as describe d on page 10.

• Adjus t listening vo lume as descr ibed on page 12.

I plugged everything in but the ligh ts won’t come on.

•

Check that AC charger jack is connected to the base unit.

• Chec k that AC charg er is securel y connected t o a working wa ll outlet.

•

Check th at AC charger i s the model sup plied by Pla ntronics .

My head set does not wo rk with the base unit.

• Check t hat the lights o n the base unit ar e on. If not, ref er to above section “I plugged everythi ng in but the light s won’t come on.”

•

Check th at the home phon e adapter is plug ged ﬁrmly into t he wall teleph one jack (wit h or without usi ng the splitt er).

• Check th at the home phon e adapter base c ord is plugged ﬁ rmly into the b ase cord jack .

• Heads et may be out of ra nge of the base. M ove closer to ba se unit until he adset is with in range. Ran ge varies w ith home envi ronment.

• Heads et battery i s dead. Rechar ge batter y by placing he adset in the headset charging cradle. See page 8.

• List ening volume to o low. Press th e volume up but ton on headset . If volum e is still too low , select anoth er listening v olume major adjust s witch sett ing. See page 12 .

• Incorrect conﬁguration dial setting for your phone. Try other conﬁguration dial settings on the base unit. Ensure selected number is in line with the position indicator. See page 11.

• You may hav e to resubscr ibe your head set with base . See page 18.

Calle rs cannot hea r me. • He adset is muted . Press the mut e button on hea dset to unmute

microphone. See page 13.

• Improper positioning of noise-canceling microphone. Point microphone towards your chin.

• Spea k volume is too low . Increase spe aking volume b y adjusting speak ing volume mino r adjust butt ons on base unit a s describe d on page 13. If volum e is still too lo w, select ano ther speaki ng volume major ad just settin g as describe d on page 13.

• Incorrect conﬁguration dial setting for your phone. Try other conﬁguration dial settings on the base unit. Ensure selected number is in line w ith the positi on indicator. See p age 11.

I can hea r a dial tone in more than one conﬁguration position.

Phone will work in more than one conﬁguration dial position. Use positi on that sounds b est to you and the person you ca ll.

I cannot h ear a dial tone in an y conﬁguration position.

• Check t hat the home pho ne adapter is plu gged ﬁrmly int o the wall teleph one jack (wit h or without usi ng the splitt er).

• Check th at the home phon e adapter base c ord is plugged ﬁ rmly into the b ase cord jack .

I cannot h ear caller/d ial tone. • Ch eck that all cor ds and jacks are c onnected co rrectly.

• Check th at home phone ad apter is plugge d ﬁrmly into wa ll telephone jack (with or without using splitter).

• Check t hat home phone a dapter base co rd is plugged ﬁ rmly into base cord jack.

• Chec k that base has po wer (red ind icator light) a nd headset ba ttery is fully charged.

• Try oth er phone conﬁg uration dia l settings on t he base unit. E nsure selec ted number is in l ine with the pos ition indica tor. See page 11.

• Ensur e you are in head set mode. Pre ss call contr ol button to se lect corre ct mode. The t alk indicato r light on the bas e is green.

Problem Solution

Headset is uncomfortable w

hen worn in over-the-ear

mode.

Try chan ging earloop s izes. Expe riment to ﬁnd th e best ﬁt.

ound in handset is distorted/

I hear echo in handset.

•

Reduce speaking volume by changing speaking volume major adjust s witch sett ing. See page 13 .

• Point microphone towards your chin.

• List ening volume to o high on phone. I f your phone has a h andset volume control, lower this until distortion disappears.

• If dis tortion is st ill present , lower listen ing volume adj ust button on headset. If distortion persists, select another listening volume major ad just switch s etting. Se e page 12.

• Base is t oo close to comp uter or phone. S ee page 9 for pro per positioning.

• Syste m needs to be res et. Perfor m system res et as descri bed on page 18.

I can he ar too much back- ground conversation, noise or sidetone.

Speak ing volume is to o high. Lower s peaking vo lume by adjust ing speak ing volume min or adjust but tons on base . If volume is st ill too high, s elect anoth er speaking v olume major ad just settin g. See page 13.

People I t alk to can hear a buzz in the background.

• Move C S55H base f urther awa y from your pho ne.

• AC char ger is plugged i nto a power str ip. Plug AC char ger into the wall directly.

• Picking up another radio frequency. Call Plantronic s Technic al Assistance Center for an RF ﬁlter.

• If a DSL l ine is using the s ame phone line , install a DSL ﬁ lter (generally provided with DSL equipment).

Battery talk time performance is signiﬁcantly degraded even after a full recharge.

Batte ry is going ba d. Replace the b attery wi th a new battery pack. See pag e 19.

Call is d ropped. (Talk in dicator on the hea dset and base w ill not be illuminated.)

Heads et lost subscr iption. Try to r eset the sys tem. See page 18 . If this doe s not work, tr y resubsc ription pro cedure on page 18 .

I hear st atic that does n ot allow me to communicate.

• Link to h eadset is los t. Try to reest ablish a link by p ressing ca ll control button.

• Unplu g AC charger fr om base for 5 sec onds, then pl ug back in.

• Reset the whole sy stem as descr ibed on page 18.

I hear be eps in the heads et. • On e beep ever y 10 seconds is cau sed by a low bat tery warn ing.

Rechar ge batter y by returning i t to the base char ge cradle fo r one to three h ours until cha rge light sta ys lit or quits b linking.

• Two beeps i s an out of range w arning. Mov e closer to bas e.

• Three r apid beeps e very 15 secon ds indicates y our mute is on. Pres s mute button on ce to turn mute of f.

• Three r epetitive b eeps indicat e a call is coming i nto headset. Pres s call control b utton on the he adset to answe r the call.

Handse t lifter is ins talled but does no t lift handse t.

The CS 55 Home Editio n does not requ ire a handset li fter. Handset lifte r is for use wit h Plantroni cs model CS 55 in an ofﬁce e nvironme nt.

roblem Solution

eadset is uncomfortable when worn in over-the-ear mode.

ry cha nging earlo op sizes. Ex periment to ﬁn d the best ﬁt.

Sound in handset is distorted/ I

hear echo in handset.

• Reduce speaking volume by changing speaking volume major a

djust s witch setti ng. See page 13.

•

Point microphone towards your chin.

• List ening volume to o high on phone. I f your phone has a h andset v

olume control, lower this until distortion disappears.

• If dis tortion is st ill present , lower listen ing volume adj ust button on headset. If distortion persists, select another listening volume major ad just switch s etting. Se e page 12.

• Base is t oo close to comp uter or phone. S ee page 9 for pro per positioning.

• Syste m needs to be res et. Perfor m system res et as descri bed on page 18.

I can he ar too much background conversation, noise or sidetone.

People I t alk to can hear a buzz in the background.

• Move C S55H base f urther awa y from your pho ne.

• AC char ger is plugged i nto a power str ip. Plug AC char ger into the wall directly.

• Picking up another radio frequency. Call Plantronic s Technic al Assistance Center for an RF ﬁlter.

• If a DSL l ine is using the s ame phone line , install a DSL ﬁ lter (generally provided with DSL equipment).

Battery talk time performance is signiﬁcantly degraded even after a full recharge.

Batte ry is going ba d. Replace the b attery wi th a new battery pack. See pag e 19.

Call is d ropped. (Talk in dicator on the hea dset and base w ill not be illuminated.)

Heads et lost subscr iption. Try to r eset the sys tem. See page 18 . If this doe s not work, tr y resubsc ription pro cedure on page 18 .

I hear st atic that does n ot allow me to communicate.

• Link to h eadset is los t. Try to reest ablish a link by p ressing ca ll control button.

• Unplu g AC charger fr om base for 5 sec onds, then pl ug back in.

• Reset the whole sy stem as descr ibed on page 18.

I hear be eps in the heads et. • On e beep ever y 10 seconds is cau sed by a low bat tery warn ing.

Rechar ge batter y by returning i t to the base char ge cradle fo r one to three h ours until cha rge light sta ys lit or quits b linking.

• Two beeps i s an out of range w arning. Mov e closer to bas e.

• Three r apid beeps e very 15 secon ds indicates y our mute is on. Pres s mute button on ce to turn mute of f.

• Three r epetitive b eeps indicat e a call is coming i nto headset. Pres s call control b utton on the he adset to answe r the call.

Handse t lifter is ins talled but does no t lift handse t.

The CS 55 Home Editio n does not requ ire a handset li fter. Handset lifte r is for use wit h Plantroni cs model CS 55 in an ofﬁce e nvironme nt.

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BATTERY REPLACEMENT

1 2

Pinch both sides of the battery cover and lift to remove.

Slide the battery out and gently separate at the connection.

DO NOT pull the battery

out by the wires.

Reconnect and install the new battery. Pinch both sides of the battery cover

and replace.

he custom battery inside the headset should last 2-3 years. When talk time decreases significantly, you should replace the battery. Call Plantronics at (800) 544-4660 ext.5538 to order one. Once you receive it, follow directions below to replace.

SUBSCRIPTION

The headset and base unit are supplied subscribed to each other. However, if you wish to use a r

eplacement headset with the base unit, then the units must be re-subscribed as follows:

SYSTEM RESET/HEADSET POWER OFF

To recover from some fault conditions (refer to Troubleshooting on page 16), you may need to perform a system reset.

Return the headset to the charging cradle.

1. Press and hold both speaking volume fine tune buttons on the base unit for a minimum of 5 seconds. The power indicator will then flash red.

2. Press and hold the headset mute button for a minimum of 5 seconds. The talk indicator light on the headset will then illuminate green.

Successful re-subscription is indicated when the base power indicator is fully illuminated and the headset talk indicator light is off.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect.

If re-subscription fails within 2 minutes, the headset will return to the un-subscribed state. Try the re-subscription process again or call Technical Support.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the talk indicator light blinks, release both buttons. The headset is now powered off.

2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal operation.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect.

The system reset operation is complete.

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REGULATORY NOTICES

his device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on, the user is encouraged to try to correct interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna.

2. Increase the separation between the equipment and receiver.

3. Connect the equipment into an outlet on another circuit.

4. Consult the dealer or an experienced radio/TV technician for help.

FCC REGISTRATION INFORMATION — Part 68

This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior of this equipment is a label that contains a product identifier in the format US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible jack that is also compliant. See installation instructions for details. The REN is useful to determine the quantity of devices you may connect to your telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, contact your local telephone company. For product approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are the REN without the decimal point. (For example, 03 represents a REN of 0.3.) F

or earlier producers, the REN is separately shown on the label. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this unit, for repair or warranty information, please contact customer service at (800) 544-4660. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components. We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical sur

ges, typically lighting transients, are very destructive to customer

terminal equipment connected to AC power sources.

NOTE: Changes or modifications not expressly approved by Plantronics, Inc. could void the user's authority to operate the equipment.

The internal wireless radio operates within the guidelines found in radio frequency safety standards and r

ecommendations, which reflect the consensus of the scientific community. Independent studies have shown

that the internal wireless radio is safe for use by consumers. Visit www.plantronics.com for more information.

Exposure to RF Radiation

FCC Requirements

MAINTENANCE

1. Unplug the unit from the telephone and the AC charger from the power source

before cleaning.

. Clean the equipment with a damp (not wet) cloth.

3. Do not use solvents or other cleaning agents.

Visit our Web site at

www.plantronics.com/support for technical support, including

requently asked questions, compatibility and accessibility information. The Plantronics

Technical Assistance Center (TAC) is also ready to assist you at 800-544-4660 ext. 5538.

TECHNICAL ASSISTANCE

CS55_HO_42606.qxd 4/26/06 1:31 PM Page 20

Plantronics CS55H, CS55/HL10 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual