Pitney Bowes DA400 User Manual

FCC Compliance

This equipment had been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against interference when the equipment is operated in a commercial en­vironment. This equipment generates,uses,and can radiate radio frequency energy, and if
not installed and used in accordance with the users manuals,may cause harmful interference
to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his
own expense.

CAUTION: Changes or modifi cations to this equipment not expressly approved by the party
repsonsible for compliance could void the user ’s authority to operate the equipment.

Shielded cables must be used with this unit to insure compliance with Class A limits.

Canadian DOC Compliance

This digital apparatus does not exceed in the Class A limits for radio noise emissions from
digital apparatus set out in the Interference-causing Equipment Regulations (Standard ICES-

003)of the Canadian Department of Communications.
Le present appareil numerique n ’emet pas de bruits radioelectriques depassant les limites

applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le
brouillage radioelectrique edicte par le ministere des Communications du Canada.

NOTE: This equipment has been tested and found to comply with the U.S. Standard
for Safety UL1950, Third Edition, Safety of Information Technology Equipment including
Electrical Business Equipment and Canadian Standards C22.2 No 950-95, Third Edition,
Safety of Information Technology Equipment including Electrical Business Equipment.

First Edition, March 2004
SV61186 Rev. A ©2004 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a

retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of
our products.

Due to our continuing program of product improvement, equipment and material specifi cations as well
as performance features are subject to change without notice. Your printer may not have some of the
features described in this book. Some features are optional and furnished at extra cost.

AddressRight is a trademark of Pitney Bowes Inc. Windows is a trademark of Microsoft Corporation.

Chapter 1
Overview

Welcome to the DA400 Ink Jet Printer....................................... 1-2

Using This Guide .......................................................................1-2

System Requirements ............................................................... 1-3

Getting Help .............................................................................. 1-4

Ordering Supplies ..................................................................... 1-5

The World Wide Web............................................................1-5

Phone Support......................................................................1-5

Before You Contact Pitney Bowes........................................1-5

Important Safety Notes.............................................................. 1-5

Printer Parts and Locations ....................................................... 1-7

Chapter 2
Setting Up Your DA400 Printer

Choosing a Location.................................................................. 2-2

Assembling the Printer............................................................... 2-3

1. Installing the Bin Extension.............................................2-4

2. Installing the Wire Frame Assembly................................2-4

3. Installing the Sliding Fence.............................................2-5

4. Connecting the Parallel Cable or USB Cable .................2-6

5. Connecting the Power Cord and Turn ON ......................2-7

6. Installing the Print Cartridge(s) .......................................2-7

Contents

Chapter 3
Printer Basics

Setting Up A Job ........................................................................3-2

1. Setting the Separator Gap ..............................................3-2

2. Centering the Wireframe under the Material...................3-4

3. Setting the Feed Angle....................................................3-4

4. Setting the Wireframe Ramp...........................................3-5

i

Contents

5. Positioning the Feed Fence ............................................3-5

6. Loading Material .............................................................3-6

7. Adjusting the Media Thickness Knob..............................3-7

8. Output Stacker................................................................3-8

9. Printing a Test Piece .......................................................3-8

10. Setting the Print Head Position.......................................3-9

Chapter 4
Using the DA400 with Your Computer

Installing the Printer Driver ....................................................... 4-2

Selecting the DA400 Printer From a Windows Application........ 4-3

About Envelope Designer™ Plus .............................................. 4-4

Making the DA400 the Default Print Driver................................ 4-4

Accessing the Print Driver ......................................................... 4-4

The General Tab........................................................................4-5

Printing Preferences.................................................................. 4-6

The Paper Tab ......................................................................4-6

The Features Tab..................................................................4-8

The Advanced T ab................................................................4-10

Chapter 5
Printer Maintenance

Replacing the Print Cartridge(s) ................................................ 5-2

Prolonging the Life of Print Cartridges....................................... 5-5

Preventive Maintenance............................................................ 5-6

Cleaning..................................................................................... 5-6

Print Quality Problems............................................................... 5-6

Cleaning the Exit and Entry Idler Rollers................................... 5-7

Cleaning the Sensor.................................................................. 5-7

Cleaning the Wipers .................................................................. 5-8

Cleaning the Printer Floor.......................................................... 5-8

ii

Chapter 6
Troubleshooting Y our Printer

Problems and Solutions............................................................. 6-2

Feed Problems .......................................................................... 6-2

Print Quality Problems............................................................... 6-3

Interface Problems..................................................................... 6-6

Motor Problems ......................................................................... 6-6

Other Problems.......................................................................... 6-6

Appendix A
Using the Control Panel Menus

Using the Control Panel............................................................. A-2

Using the Menus........................................................................ A-3

Using the Main Menu................................................................. A-5

1. Address Layout...............................................................A-7

2. Print Quality ....................................................................A-9

3. Font Selection.................................................................A-10

4. Barcode...........................................................................A-11

5. Address Recovery ..........................................................A-12

6. Clear Counter..................................................................A-13

7. Job Settings....................................................................A-13

8. Conveyor Time................................................................A-14

9. Image Overlay.................................................................A-14

10. Purge Print Head ...........................................................A-15

11. Reset Ink Counter...........................................................A-15

Using the Setup Menu............................................................... A-16

1. Stop On Feed Err (Error) ................................................A-18

2. Feeder Signal..................................................................A-18

3. Lines Per Address...........................................................A-19

4. Line Termination..............................................................A-19

5. Hex Dump Mode.............................................................A-20

6. Language........................................................................A-22

7. Transport Speed.............................................................A-23

Contents

iii

Contents

8. Postal Bundle Brk (Break)...............................................A-23

9. Pre-Purge........................................................................A-25

10. Feed Gap........................................................................A-26

11. ROM Revision.................................................................A-26

12. Print Head Size...............................................................A-27

Using the Service Menu............................................................. A-28

1. Adjust Print......................................................................A-28

Appendix B
DA400 Specifications

Equipment Specifi cations.......................................................... B-2

Material Specifi cations............................................................... B-5

Appendix C
Glossary

Index

iv

Glossary..................................................................................... C-1

Index.......................................................................................... I-1

Chapter

1

Overview

The Pitney Bowes DA400 is a
versatile, easy-to-use desktop
printer designed for addressing
applications.

This chapter explains what's in
this guide, and tells you how to
order supplies and where to get
more information about using your
DA400.

In this chapter:

Welcome to the DA400 Printer......1-2

Using This Guide...........................1-2

System Requirements...................1-3

Getting Help ..................................1-4

Ordering Supplies..........................1-4

Important Safety Notes..................1-5

Printer Parts and Locations...........1-7

Overview

Welcome to the DA400 Ink Jet Printer

Using This Guide

1-2

The Pitney Bowes DA400 ink jet printer is a desktop printer

used to print addresses, graphics and other information,

on a wide range of material of various sizes, construction

and composition. With the DA400 you can define the font,

placement, print quality and barcode characteristics for

your addresses.

This Operator Guide shows you how to:

• Set up the DA400 printer

• Connect it to your computer

• Define your envelope layout

• Print a test mail piece

• Send a mail job to the printer from your computer
application.

Refer to this guide for information about printer setup, op­eration and troubleshooting. It is organized as follows:

Chapter 1, Overview

Contains an overview of the DA400 Operator Guide, in for ­ma tion about obtaining supplies and help, Safety informa­tion and component identification.

Chapter 2, Setting Up

Contains instructions for unpacking, assembling and con­necting your printer.

Chapter 3, Printer Basics

Explains how to set up your printer to run a job.

Chapter 4, Using the DA400 With Your Com put er

Contains instructions for installing the printer driver, se­ lect ing the printer from your software program and sending
a mail job from your computer. This chapter also contains
instructions for setting the printer driver preferences.

Chapter 5, Printer Maintenance

Describes how change and maintain printer cartridges and
how to keep the printer clean and functioning prop er ly.

Chapter 6, Troubleshooting

Contains a list of possible prob lems and their so lu tions.

Overview

Appendix A—Using the Control Panel Menus

Explains the Main Menu, Setup Menu and Service Menu
options available on the DA400 control panel.

Appendix B—Specifications

Provides hardware and material specifications. Your printer
will run at its best when your material conforms to our
specifications.

Appendix C—Glossary

Explains the meanings of common terms used with ad­dress printing equipment.

System Requirements

To operate the DA400 with your computer, your system
must meet the following requirements:

CPU: Pentium II or above.
Memory: 128 MB minimum.
Operating

System: Windows 2000/XP.
Printer Cable: Parallel or USB. Parallel cable length

cannot exceed 10 feet.

1-3

Overview

Getting Help

The World Wide Web

If you need technical support for your printer, please con­tact the Pitney Bowes Customer Care Center at:

www.pb.com\support

You'll find the latest support information about our products
as well as answers to frequently asked technical questions
(FAQs). You'll also be able to e-mail questions of your own.

Phone Support

If you need technical support for your printer, please con­tact the Pitney Bowes Customer Care Center at:

1.800.522.0020

Before You Contact Pitney Bowes...

Please see Chapter 6, Troubleshooting, for a description
of common problems and their solutions. If you need to
call the Customer Care Center, please have the following
information at hand:

• Product name: DA400.

• Serial number: See back of printer.

• Nature of problem: What happens and when does it
happen?

• The steps you've already taken to solve the problem
and the results.

1-4

Overview

Ordering Supplies

Important Safety Notes

Pitney Bowes has made it easier than ever to order sup­plies designed specifically for your printer. Just point your
browser to:

www.pb.com\supplies

You'll find a complete, easy-to-navigate online store that of­fers a wide assortment of genuine Pitney Bowes accesso­ries and supplies at attractive prices. If you prefer to order
by phone, please call:

1.800.243.7824

Our representatives will be happy to answer your ques­tions and take your order.

The following safety information applies at all times:

• Please read all the instructions furnished with your
printer before you attempt to operate it. Save these
instructions for future use.

• Always use the power cord supplied with the machine
and plug it into a properly grounded outlet that's
located near the machine and is easily accessible.
The power cord socket outlet is the primary means
of dis con nect ing the machine from the AC power. The
socket outlet should be near to the equipment and
should be easily accessible.

WARNING! An improperly grounded
machine can present a potentially serious
shock hazard to the user.

• DO NOT use an adapter plug on the power cord or wall
outlet.

• DO NOT remove the ground pin from the power cord.

• DO NOT route the power cord over sharp edges or trap
it between pieces of furniture.

• Insure that there is no strain on the power cord where it

passes between the equipment, walls or furniture.

1-5

Overview

Important
Safety Notes
(continued)

• Keep fingers, loose clothing, jewelery and long hair

away from the moving parts.

• Avoid touching moving parts or materials while the
printer is in use. Before clearing a jam, be sure the
printer comes to a complete stop.

• When removing jammed material, avoid using too much
force to protect yourself against injury and damage to
the printer.

• Use the printer only for its intended purpose.

• For best performance, use only Pitney Bowes approved

supplied ink car tridg es and cleaners.

• In addition, follow any specific occupational safety and
health standards prescribed for your workplace or area.

1-6

Overview

Printer Parts and Locations

Before operating the printer, first become familiar with the
components shown in this section. Many of these compo­nents are mentioned throughout the manual from setup to
main te nance.

Rear
Chassis

Clamp
Knob

Belt Fence

H-Block

Front
Top
Cover

Control
Knob

Sliding
Fence

USB
Interface

Parallel
Interface

Power Switch

Front Bottom Cover

1-7

Overview

Printer Parts
and Locations
(continued)

Rear Chassis

Clamp Knob

Wire
Frame

Feed Ramp

Upper Floor

Clamp Knob (Print Head Assembly)

Clamp Knob
(Print Head Tilt)

Control Panel

Feed Rollers
(Tires)

Print
Station
Cover

1-8

Print Head
Assembly

Exit Roller

Exit Idler Rollers

Overview

Printer Parts
and Locations
(continued)

Clam Knob (Print Head Assembly

Print Head
Bracket

Entry Idler Rollers

Print Head
Latch

Transport Rollers

Lower Floor

Front Bottom
Cover

1-9

Overview

1-10

Chapter

2

Setting Up

Your

DA400 Printer

This chapter explains how to
unpack, assemble and connect
your new printer.

In this chapter:

Choosing a Location......................2-2

Assembling the Printer ..................2-3

1. Installing the Bin Extension .....2-3

2. Installing the Wire Frame

Assembly.................................2-4

3. Installing the Sliding Fence......2-5

4. Connecting the Parallel

Cable or USB Cable................2-6

5. Connecting the Power Cord

and Turn ON ............................2-7

6. Installing the Print

Cartridge(s)..............................2-7

Setup

Choosing a Location

The following environmental considerations must be kept
in mind when selecting a location for the Address Printer.
Doing otherwise may affect the operation and performance
of the Address Printer.

1. Place the printer close enough to the computer for the
parallel or USB cable to reach.

NOTE: A/B Parallel switches are not recommended
for operation with this printer.

2. Place the printer on a flat, stable surface.

3. Use a grounded, dedicated outlet for the printer only.
Do not use an adapter plug.

4. Avoid locations near direct sunlight, excessive heat,
high humidity, moisture, or dust.

5. Keep the entire system away from large motors or
other appliances that might disturb the power supply or
create potential interference.

2-2

Setup

Assembling the Printer

Once you've placed the printer in a suitable location, as­semble the printer components in the following order:

NOTE: Do not plug the printer into the power source until
you've completed steps 1-4.

1. Install the bin extension

2. Install the wire frame assembly.

3. Install the sliding fence.

4. Connect the parallel or USB cable.

5. Attach the power cord and turn the printer ON.

6. Install the print cartridges.

1. Installing the Bin Extension

Seat the Bin Extension on
the upper floor as shown at
right. Use the screws provid­ed to secure the Bin Exten­sion.

2-3

Setup

Assembling
the Printer
(continued)

2. Installing the Wire Frame Assembly

A. Turn the Clamp Knob to

loosen the Feed Ramp.
Slide the Ramp to the
top of the Wire Frame
Assembly and retighten
the Clamp Knob to
secure it.

B. Hold the Wire Frame

Assembly nearly vertical with the Feed Ramp on the
upper end and the Deflector Plate on the lower end.

C. Insert the Deflector

Plate and Slide into the
channel in the Upper
Floor Assembly. Slide the
Wire Frame Assembly
to the center of the floor.
When properly installed,
the slide is contained
in the channel by the
lips on both sides of the
channel.

2-4

D. Locate the Clamp Knob

on the back of the
printer’s Upper Floor
Assembly. Turn to loosen
the Clamp Knob and
move it over to align it
to the center of the Wire
Frame Assembly .

Setup

Assembling
the Printer
(continued)

E. Remove the Clamp Knob

and the nylon washer
from the printer and save
for installation of the
Wire Frame Assembly.

F. Lower the Wire Frame

Assembly. Align the slot
in the Media Support to
the hole for the Clamp Knob.

G. Reinstall the Clamp Knob and washer through the slot

in the Media Support. Tighten the Clamp Knob to hold
the Wire Frame Assembly in place.

3. Installing the Sliding Fence

Included in the Accessory Kit is a long and short Sliding
Fence. The fences keep the media together in a stack. Use
the short Sliding Fence for postcards and media up to the
size of DL envelopes. Use the Long Sliding Fence for all
other sizes.

A. Locate the two long

slotted Fence Retainer
tabs on the Upper Floor.
This is where the Sliding
Fence attaches to the
printer.

B. Slide the rectangular

shaped edge of the
Sliding Fence between
the two tabs.

2-5

Setup

Assembling
the Printer
(continued)

4. Connecting the Parallel Cable or USB Cable

Use the parallel cable to connect the printer to a standard
Centronics parallel port on your computer, or if your com­puter has USB ports, you can use a USB cable.

The Address Printer ports are located on the rear of the
printer near the power switch.

Parallel Cable

A. Align the male end of the parallel cable to the port on

the printer. Push the cable connector completely in.

B. Secure the cable in place by snapping the two wire

clips located on each side of the parallel connector into
the tabs on the cable.

C. Align the other end of the cable to the connector on the

computer and push into the port.

D. Secure the cable in place by screwing the thumb

screws on the cable connector into the connector on
the computer.

USB Cable

A. Align the squarer end of the USB cable to the USB port

on the printer. Push the cable connector completely in.

2-6

B. Align the flatter, rectangular end of the USB cable to

the USB port on the computer or USB hub. Push the
cable connector in completely.

Parallel Port

USB Port

Setup

Assembling
the Printer
(continued)

5. Connecting the Power Cord and Turn ON

A. Make sure that the power switch is turned OFF (0),

then connect the power cord to the printer.

Power cord and USB Cable
Attached

B. Plug the power cord into a grounded outlet. Please

review the safety information on pages 1-5 and 1-6.

Once you've connected the cable, press the print er’s
power switch to the “I” (ON) po si tion. The switch is located
next to the power cord re cep ta cle.

When you turn the printer on. The LCD menu displays that
the printer is initializing. After a few seconds, the printer will
automatically go "ON LINE".

You can tell if the printer is ON LINE, by looking at the
green indicator light above the ON LINE key. When the
printer is ON LINE, the indicator will be lit.

Power Cord and Parallel Cable
Attached

6. Installing the Print Cartridge(s)

The printer uses Print Cartridges which you must install
before you can print. Follow the instructions in Chapter
5—Maintenance to install the new cartridges.

2-7

Setup

2-8

Chapter

3

Printer Basics

In this chapter you'll learn about
key fea tures of the DA400 printer
and how to ad just it to meet the
re quire ments of your material.

In this chapter:

Setting Up a Job............................3-2

1. Setting the Separator Gap.......3-2

2. Centering the Wireframe .........3-4

3. Setting the Feed Angle............3-4

4. Setting the Wireframe Ramp...3-5

5. Positioning the Feed Fence.....3-5

6. Loading Material......................3-6

7. Adjusting the Media

Thickness Knob.......................3-7

8. Output Stacker.........................3-8

9. Printing a Test Piece................3-8

10. Setting the Print Head

Position....................................3-9

Basics

Setting Up A Job

Setting up a print job means adjusting the printer to ac­ com mo date the width, height, thickness and weight of your
ma te ri al.

There are two things that determine how reliably your
printer feeds: the setup adjustments and the quality of your
material. A good setup minimizes misfeeds and jams. And
your printer will perform at its best when you run material
that falls within our published specifications. See Appendix
B for complete material specifications.

1. Setting the Separator Gap

Whenever you switch from
one material type to anoth­er, you need to set the gap
between the separators
and the feed roller before
printing begins.

There are three positions of
the "H" Blocks:

• Lever fully down

- adjusted to media
thickness (ready to operate).

H Block
Separators

3-2

• Lever midpoint - not adjusted to any media (free-floating
on media, not set up to operate).

• Lever fully up - locked in the up position, not adjusted to
any media thickness.

Setting the Proper Feed Gap

A. Unlatch and lift the lock

Levers to their highest
position.

This raises the H-Blocks.

Basics

Setting
Up A Job
(continued)

B. Place a sample piece

of material between the
separator tips (the lower
section of the H-Blocks)
and the feed roller.

C. Move the Lock Lever to

the central position so
that the H-Block drops
onto the material, then
push the Lever down
to lock the H-Block in
place.

NOTE: Only do this for H-Blocks where both separator
fingers will contact the material. In the situation shown
above, only the rear H-Block will be set; the front H­Block will be left locked in the up position.

Tips for Setting the Separators

• If the material extends partially under the front H-Block,
you could temporarily move the material under both
separator fingers of the front H-Block and set this too.
This may help with separation and feeding of 'difficult'
material.

• Filled Envelopes - Try setting a slightly wider separator
gap by adding one or two empty envelopes on top of the
filled envelope used to set the separator gap.

• Postcards - Try setting a slightly wider separator gap by
adding one sheet of standard copy paper on top of the
postcard used to set the separator gap.

3-3

Basics

Setting
Up A Job
(continued)

2. Centering the Wireframe under the Material

A. Loosen the Wireframe

Clamp Knob.

B. Place a sample piece of

ma te ri al in the feed area,
up against the rear wall.
Center the wireframe
under your sample piece
of material.

3. Setting the Feed Angle

The feed angle of the wireframe input stacker depends on
the type of material you're running:

3-4

• Empty Envelopes: adjust to a low angle

• Filled Envelopes or Flats: adjust to 30 degree angle
(approximately)

To make the adjustment:
A. Make sure the

Wireframe Clamp Knob
is loosened.

B. Move the wireframe up

or down as required.

C. Tighten the Clamp Knob

to secure the wireframe.

Basics

Setting
Up A Job
(continued)

4. Setting the Wireframe Ramp

A. Make sure the ramp is at the top of the Wireframe.
B. Place a piece of material

onto the Wireframe as
shown and adjust the
ramp downwards until
the material is resting
half way down the angle
of the ramp surface.

NOTE: The Sliding
Fence is not shown for
ease of illustration.

C. Tighten the ramp securing knob.

5. Positioning the Feed Fence

A. Place a sample piece or

trial stack of material in
the input area.

B. Slide the fence until

it almost touches the
stack of material. Check
that there's about 1/16
inch (1.5mm) clearance
between the fence and
the stack.

NOTE: Proper clearance is important. If you push the
fence tight up against the stack, it could retard feeding
and cause jams. If the clearance is too great, pieces
could skew as they feed into the printer.

3-5

Basics

Setting
Up A Job
(continued)

6. Loading Material

Once your printer is set up, you can load material and
make a test print.

To avoid misfeeds, follow these instructions:
A. Make sure the input area is free of dust and other

matter.

B. Take a manageable amount of material and while

holding it as shown, fan all sides of the material to
separate each piece. This step helps keep misfeeds to a
minimum.

C. Tamp the material on a flat surface, making sure that the

stack is square.

D. Shingle the stack as you load it into the input area.

Begin with just a few envelopes to start the stack and
get the proper contour, then add several more pieces.
Then add the remainder of the stack.

3-6

Envelopes: should be stacked to feed with the left or

right edge first.

Booklets: should be stacked to feed with the sealed

edge leading or stacked with the sealed edge placed to
feed first.

Catalogs: should be stacked to feed with the sealed

edge leading or stacked with the sealed edge placed to
feed first.

Postcards: must be 3.5" (89mm) x 5" (127mm) or larger.
Self-Mailers: may be folded in half or “C” or “Z”. The

media must be tabbed.

Basics

Setting
Up A Job
(continued)

7. Adjusting the Media Thickness Knob

The media thickness knob sets the distance between the
Print Heads and the material. Use it to compensate for
different material thicknesses and to increase clarity of the
printing.

1. Estimate the thickness of the material to be run.
NOTE: All material in a run must be the same thick-

ness. For 1/16" (1.5mm) thick material, start half way.
For 1/8" (3mm) thick material, start with setting all the
way at the Thick side (clockwise).

Thin
Material

IMPORTANT!

Adjusting the media
thickness knob too far
counterclockwise may
cause smearing or
jamming.

Thick
Material

2. While running test samples, close the gap (turn knob

counterclockwise) until the desired quality of printing is
obtained.

A Note about Print Quality

The printer is designed to feed and print on a range of
materials with various finishes and coatings. However the
sharpness of the print may vary with different materials, de­ pend ing on how ab sor bent the surface is, as well as other
qual i ties.

You will get best results using white wove bonded stock.
Printing is less sharp on Tyvek, recycled and glossy mate­rial. It is also possible that ink may not dry thoroughly on
certain very glossy ma te ri als. Always test glossy materials
for their drying qualities before you buy them in quantity
and attempt to run a print job.

3-7

Basics

Setting
Up A Job
(continued)

8. Output Stacker

The stacker holds up to 5" (127mm) of material before it
becomes necessary to remove the stack from the bin.

NOTE: As the stacker becomes full, there is a potential
for stacking misfeed (pieces not neatly stacked one on
top of the other). This can cause envelopes to stack out
of sequence.

An optional high capacity power stacker is available for
your printer. Contact Pitney Bowes for more information.

9. Printing a Test Piece

A. Make sure material is loaded properly. (Or you can use

a single test piece if you'd like to check that your setup
adjustments are OK.)

B. Turn the printer ON. The ON/OFF switch is located on

the interface panel on the left side of the machine.

C. Press the On Line button on the printer control panel

until the indicator above the button lights.

3-8

D. Press the Test Envelope button. A single envelope will

feed and a sample address should print.

E. Check the print quality. If it's not what you want, adjust

the media thickness knob as required and run another
test piece.

Basics

Setting
Up A Job
(continued)

10. Setting the Print Head Position

The final step is to adjust and locate the bank of Print
Heads over the media where the images/graphics or text is
going to be printed.

A. Loosen the Clamp Knob on top of the printer. This knob

secures the bank of Print Heads.

B. Slide the knob along the slot in the top of the printer to

move the bank. Locate the bank over the area you wish
to print on the media.

TIP: Line an envelope
up against the back
edge of the printer
and move the clamp
knob to the appropriate
position. Use the red
numbers as guides for
normal envelopes, and
the blue numbers for
inverted envelopes. (Al­though a partial view is
shown in the photos at
right, the slot measures
from 0 to 7.5 inches.)

If you are using
Envelope Designer
Plus™, refer to the help
system provided with
the application for more
information on normal
and inverted envelopes.

C. Tighten the Clamp Knob to secure the bank in place.

3-9

Basics

Setting
Up A Job
(continued)

D. Put media in the printer

and then press the Test
Envelope button to print a
test address.

NOTE: The Print Sta­tion Cover has been
removed in the picture
for clarity.

E. Check that this is the location required for printing

on the media. Redo the above steps to make further
adjustments to the location, if necessary.

When you're satisfied with your setup adjustments, you are
ready to run the job. The next chapter explains how to use
the printer with your computer.

3-10

Chapter

4

Using the

DA400 with

Your Computer

This chapter includes instructions
for in stall ing the DA400 printer
driver and selecting the printer
from a computer application.

In this chapter:

Installing the Printer Driver ..........4-2

Selecting the DA400 Printer

From a Windows Application........4-3

About Envelope Designer™

Plus...............................................4-4

Making the DA400 the Default

Printer Driver.................................4-4

Accessing the Printer Driver.........4-4

The General Tab...........................4-5

Printing Preferences.....................4-6

Using the Printer with Your Computer

In stall ing the Print er Driver

Before you can use your printer with your computer, you
must install the DA400 printer driver. The driver gives your
computer information about the printer you're using, and
tells the printer about the settings you want to use in your
print job.

If you have not previously installed the printer driver on
your computer, refer to the installation instructions fur­nished with it.

The printer drivers are contained on the Envelope Design­er Plus CD. Select "printer drivers" from the initial screen
and follow the on-screen prompts.

The product code is on the label sheet contained in the
pack.

4-2

Using the Printer with Your Computer

Selecting the DA400 Printer From a Windows Application

The following steps explain how to select the DA400 printer
from a Windows software application. The steps are similar
for most applications. You can also refer to your applica­tion's documentation for specific instructions on installing
printer drivers and selecting printers.

1. Start the software application that you use when printing

envelopes with the DA400 printer and open the file you
want to use.

2. From the File menu, select Print. The Print dialog box

appears.

3. Click on the arrow in the printer Name box. A drop-down

list box appears containing the names of the available
printers.

The illustration below shows a typical print dialog box.

4. Click OK to send the job to the printer.

Once you've made this selection, your print jobs will
automatically go to the DA400 printer when you select
File>Print. Remember to change the printer selection back
to your regular printer for your other printing jobs.

4-3

Using the Printer with Your Computer

About Envelope De sign er™ Plus

Making the DA400 the Default Printer Driver

Accessing the Printer Driver

Envelope Designer Plus is included on the installation CD­ROM furnished with your printer. It is a an easy-to-use soft­ ware application that lets you design an envelope tem plate
to help you position the print heads of your DA400. The
online help furnished with the application includes useful
information about the DA400 print driver.

If you are using a third-party mail list program, consult the
user in struc tions furnished with it.

1. From the Start Menu, select Settings.

2. Click on Printers.

3. Right Click on the Pitney Bowes DA400 icon.

4. Click on Set as Default Printer. A check
mark appears next to the Pitney Bowes
DA400 icon.

1. From the Start Menu, select Settings.

2. Click on Printers.

4-4

3. Right-click on the Pitney Bowes DA400 icon.

4. Click on Properties. The Printer Properties dialog box
displays as shown on the next page.

NOTE: If you're running Envelope Designer Plus, you
can select certain printer driver options from within the
program. To do so:

1. Open the Envelope Designer Plus application.

2. Select File from the menu bar, then select Print. The
Print En ve lope di a log box dis plays.

3. Click on Properties.

4. Click OK once you finish setting the printer driver
options.

Using the Printer with Your Computer

The General Tab

This is the printer properties window as it appears in the
Windows 2000 and XP environments. The window dis plays
information about your printer and allows you to enter its
location and any comments.

Click on Print Test Page to test printer operation.

Click on Printing Preferences... to set up advanced op­ tions. The Printing Preferences window displays as shown

on the next page.

4-5

Using the Printer with Your Computer

Printing Preferences

4-6

The Paper Tab

The Paper tab options allow you to select the envelope
size and to identify the way the envelope will enter the
printer.

Paper Size

This refers to the size of
the envelope you plan to
use for your mailing. The
DA400 handles a wide
range of envelope sizes.
Use the drop-down menu
to make your selection.

Using the Printer with Your Computer

Printing
Preferences
(continued)

Orientation

Orientation refers to the way the envelope is placed in the
printer. There are two orientation options:

• Normal - The envelope is placed vertically in the printer
feeder tray with the flap side down and the top fold
of the envelope resting against the side of the feeder
wall. The short side of the envelope is then correctly
positioned for the DA400 to print the destination address
in the standard location on the envelope.

• Inverted - Refers to feeding an envelope in backwards,
i.e., rotating it 180 degrees from the normal position.
When an envelope is inverted on the DA400 printer, it is
oriented so the flap side is down and the flap edge faces
the back of the printer. Select Inverted when you want to
print a return address and/or when you are printing on
the left side of an oversized envelope.

Once you've made your selection, click on OK to confirm it.

Click the Feature tab to make additional printer settings.
The Feature tab displays as shown on the next page.

4-7

Using the Printer with Your Computer

Printing
Preferences
(continued)

4-8

The Features Tab

The Features tab options allow you to set select the print­ing quality, and turn on memory overlay.

Using the Printer with Your Computer

Printing
Preferences
(continued)

Print Quality

The Print Quality feature al­lows you to select a setting
to meet your needs. The
higher the number of dots
per square inch, the better
the quality, but the slower
the printing will be. A higher
print quality requires more
printing and drying time and uses more ink.

Print quality settings are:

• Executive: 600 dpi (slowest printing, best quality,
shortest ink life)

• Letter: 300 dpi

• Draft: 200 dpi

• Super Draft: 150 dpi (fastest printing, lightest
characters, longest ink life)

Memory Overlay

Memory Overlay feature improves printer performance by
storing graphics from the envelope design in the printer’s
memory. Memory Overlay is active when a check mark ap­pears in the Memory Overlay check box.

Click on the Advanced tab to set the DA400 to configure
pausing on tray or package breaks. The Advanced tab
displays as shown on the next page.

4-9

Using the Printer with Your Computer

Printing
Preferences
(continued)

4-10

The Advanced Tab

Settings in the Advanced tab provide a means to pause the
envelope feeding at certain points in the printing process.

Pause on Tray Break/Pause on Package Break

If you print sorted lists, selecting either of these options
will allow you to configure pausing on a specified break by
defining the break characters. If you select either of these
options, a field will appear adjacent to the option you have
selected. You should enter the character sequence that
defines your break in the adjacent field.

Chapter

5

Printer

Maintenance

This chapter describes the
procedures you should performn to
keep your print er run ning trouble­free.

In this chapter:

Replacing the Print Cartridge(s)....5-2

Prolonging the Life of Print

Cartridges......................................5-5

Preventive Maintenance................5-6

Cleaning ........................................5-6

Print Quality Problems...................5-6

Cleaning the Sensor......................5-7

Cleaning the Exit and Entry

Idler Rollers...................................5-7

Cleaning the Wipers......................5-8

Cleaning the Printer Floor .............5-8

Printer Maintenance

Replacing the Print Cartridge(s)

Removing Old Print Cartridge(s)

WARNING! The ink in the car tridge may be

harmful if swal lowed. Keep new and used
cartridges out of reach of children. Discard
empty cartridges im me di ate ly.

When the Ink indicator shows 5% or lower, the print car­tridges are nearly empty and have to be changed soon.
The On Line indicator will flash to remind you of the situa­tion. Use the following steps to remove used or damaged
print cartridges.

1. Make sure the printer is
OFF LINE. With the printer
on, press the On Line key
until the indicator light
above the key goes out.

2. Open the Print Station
Cover.

3. Grasp the blue cartridge
latch and lift it up. The
cartridge will “pop” loose.

5-2

4. Hold the handle on the
print cartridge and lift the
cartridge out of the cradle.

Printer Maintenance

Replacing
the Print
Cartridge(s)
(continued)

Installing New Print Cartridge(s)

1. Make sure the printer is OFF LINE. With the printer on,
press the On Line key until the indicator light above the
key goes out.

2. Open the Print Station Cover.

3. Remove the cartridge from
the shipping container by
peeling the top cover off.
Be careful not to touch the
copper ribbon.

4. Gently remove both pieces
of tape covering the
ink nozzles on the print
cartridge. Be careful not to
touch the copper nozzles.

5. Raise the latch all the
way up on the Head
Print Assembly. Hold the
cartridge from the notched
handle on top of the
cartridge. Gently insert
the cartridge down at
approximately a 45 degree
angle into the cradle.

5-3

Printer Maintenance

Replacing
the Print
Cartridge(s)
(continued)

6. Push down on the ink
cartridge until it is seated
on the bottom of the Head
Print Assembly. Push and
rock the print cartridge
forward to stand the ink
cartridge up.

7. Press down the blue latch
to lock the print cartridge
in place.

8. Repeat this process
to load the other print
cartridges.

NOTES:

• Reset the Ink Count in the Main Menu after replacing
a Print Cartridge. See Ink Count on page A-14.

• Make a test print after replacing a Print Cartridge. If
"stepping" or misalignment is apparent, realign the
cartridges using the Adjust Print function described on
page A-26.

5-4

Printer Maintenance

Prolonging the Life of Print Cartridges

Included in the Accessories are Cartridge Capping Assem­blies. These are designed to enclose the Print Cartridge
nozzles. Proper use of the Cartridge Capping Assemblies
helps to maintain good print quality and prevents ink from
drying and clogging the Print Cartridge nozzles.

Use the Cartridge Capping
Assemblies when the printer
is left to idle or shut down for
more than a few minutes.

1. Remove the Print
Cartridge from the
Print Heads assembly.
(See page 5-2 for information on removing the Print
Cartridges.)

NOTE: Keep the Print Cartridge in order or numbered
otherwise the counter for the percent ink remaining
will give false information.

2. Remove any excess ink on the nozzles. See Cleaning
on page 5-6.

3. Clean any ink buildup
on the rubber seal of
the Cartridge Capping
Assembly to prevent
it from obstructing the
nozzles.

4. Install the Print Cartridge
nozzle first into the
Cartridge Capping
Assembly, then press the
top section completely in.

5. Remove the Print
Cartridge from the
Cartridge Capping Assembly in reverse order.

Suggestion: Check the Print Head Alignment and

perform a purge of the Print Cartridges before operating
the printer.

5-5

Printer Maintenance

Preventive Maintenance

Cleaning

Print Quality Problems

The Pitney Bowes DA400 Ink Jet Printer is designed for
trouble- free service with a minimal amount of care. You
should schedule regular cleaning of the items covered in
this chapter.

CAUTION! Clean Print Cartridges, ink surfac­es and covers with plain water only. (Water
works best!)

Clean all rubber rollers with isopropyl, dena­tured or rubbing alcohol only.

Use of any other cleaning solvents will dam­age the rollers.

Keep petroleum-based cleaning solvents
away from rubber or plastic parts. Anything
but alcohol will cause premature breakdown
of the rubber compound.

If print quality is unacceptable, try the following:

• Adjust the media thickness knob to see if print quality
improves. If the Print Heads are too high above the
envelope, fuzzy printing results. If the knob is adjusted
too low, envelopes jam or print smears.

5-6

• From the Setup Menu, select Purge Print Head. The
purging process clears any clogged ink on the print
nozzles. Often this returns the print quality to a normal
level. See Appendix A, Control Panel Menus, for
information on using this feature.

• Clean the print heads on each Print Cartridge: Remove
the cartridge as described on page 5-2.
Dampen a soft cotton cloth with water and
wipe the nozzles clean (wipe in the proper
directions).

• Install a new Print Cartridge (page 5-3).

Printer Maintenance

Cleaning the Sensor

With use, a film and/or dust builds up on the eye of the
sensor causing misfeeds of media. Periodically use com­pressed air to blow dust from the sensors. For caked on
dust use a Q-tip to remove the dust from the eye of the
sensor.

NOTE: The lower half of the Sensor is seen through the
holes in the floor.

Upper Sensor

Lower Sensor

Cleaning the
Exit and Entry
Idler Rollers

From normal operations of the printer the Exit Idler Roll­ers and Entry Idler Rollers will accumulate a buildup of ink,
wax, etc. which will require removal or the idlers will leave
marks on the media.

Use water to damp­en a soft cotton
cloth to remove the
ink from the rollers.

Entry Idlers

Exit Idlers

5-7

Printer Maintenance

Cleaning the Wipers

The Wipers beneath the bank of Print Cartridges will, over
time, pick up ink, wax, clay and other material from the me­dia it touches. Once enough of this material accumulates
on the wipers, it will leave marks or smears on the media.

1. Loosen the Print
Cartridges assembly
locating screw.

2. Swivel the Print Cartridges
assembly up and back to
expose the wipers. (You
may need to move the
Print Cartridges assembly
to the front or rear to gain
clearance to swivel the
assembly fully back).

3. Use water to dampen a
soft cloth to remove any
ink, wax, clay, etc. and
keep the wipers clean.

Wipers

Cleaning the Printer Floor

5-8

Ink will get sprayed on the printer floor from all the purg­ing, setting up and printing records, etc. Eventually enough
ink will accumulate on the floor that it will transfer onto the
back of any media that comes in contact with the ink. The
ink will also move to other printer components that have
come in contact with the ink on the media.

1. Swivel the Print Cartridges
assembly out of the way
(see sections 1 and 2 of
"Cleaning the Wipers"
above).

2. Use water to dampen
a soft cotton cloth and
remove the ink from the
printer Floor.

Chapter

6

Trou ble shoot ing

Your Printer

This chapter lists some common
printer problems and offers
suggestions on how to fix them.

In this chapter:

Problems and Solutions ................6-2

Feed Prob lems..............................6-2

Print Quality Problems...................6-3

Interface Problems ........................6-6

Motor Problems.............................6-6

Other Problems .............................6-6

Troubleshooting Your Printer

Problems and Solutions

Feed Problems

Before calling Pitney Bowes or your Local Rep re sen ta tive,
look for your problem below. If you can solve the problem
yourself, you will be able to resume printing sooner.

Problem Intermittent Feed

Reason: Feed Ramp not used.
Solution: The feed ramp adds a gentle slope to the

stack and helps feeding. If you're using the
ramp, check the H-Block gap for proper
separation. Also make sure the wire frame
is centered under the ma te ri al. See pages

3-8 and 3-12.
Reason: Dirty feed rollers.
Solution: Clean the feed roller with alcohol. DO NOT

use any other solvents or detergents. They

could damage the feed rollers.
Reason: Paper dust present (yellow or white resi-

due), blocking feed sensor.

6-2

Solution: Clean sensor with compressed air (see

page 5-3).
Reason: Too much material in feeder (too heavy).

Weight of stack must be 18lbs. or less.
Solution: Remove some material from stack.
Reason: Media out of specification.
Solution: Refer to Appendix B - Specifications.
Reason: Media sticking together.
Solution: Fan media before loading.

Troubleshooting Your Printer

Problem Multifeed (feeds doubles) or skewing

Reason: Separators (H-blocks) not set correctly. Also

feed fence set incorrectly.

Solution: Adjust H-blocks to thickness of material.

See page 3-6.
Check feed fence position. See page 3-10.
Reason: Media thickness knob set too thick.
Solution: Reduce setting. See page 3-15.
Reason: Media out of specification.
Solution: Refer to Appendix B–Specifications.
Reason: Media sticking together.
Solution: Fan media before loading.

Print Quality Prob lems

Problem No Print

Reason: Ink cartridge problem.
Solution: Purge ink cartridge (see page A-

23).

Clean cartridge jets with soft cotton

cloth and water (in the direction

shown).
Change to a new cartridge(s).

6-3

Troubleshooting Your Printer

Print Quality
Problems
(continued)

Problem Grey or Light Print–Black Ink

Reason: Ink supply is low, or media thickness knob is

set too high.

Solution: Check adjustment of the media thick ness

knob (page 3-14). If this fails to correct the
prob lem, replace ink car tridge (pages 2-12,
2-13).

Problem Address Printing is not Sharp

Reason: Incorrect media thickness knob setting.

Also, un suit able material.

Solution: Check whether media thickness knob is

adjusted too high (page 3-14).
NOTE: Print quality is less sharp when us­ing Tyvek, recycled or glossy media.

Problem Address Smudging

6-4

Reason: Incorrect media thickness knob setting.

Also, ink may not dry on very high gloss
ma te ri al.

Solution: Check whether media thickness knob is

adjusted too low (page 3-14). Try using less
glossy material.

Check exit idler rollers.

Troubleshooting Your Printer

Print Quality
Problems
(continued)

Problem Skewed Print

Reason: Feed fence set incorrectly.
Solution: Fence should control media without restrict-

ing feed.
Reason: Roller or wiper is running along the edge of

the media.
Solution: Move the print head bank to a slightly differ-

ent position over the media.

Problem Unwanted Bolding

Reason: Escape sequence turning on bold or bold

se lec tion in printer's menu options is set to

bold.
Solution: Turn off bolding in software and/or turn bold

selection in printer menu OFF. See Appen-

dix A for instructions. If prob lem still exists,

call Pitney Bowes for service.

6-5

Troubleshooting Your Printer

Interface Problems

Motor Problems

Problem No Communications; Printer Does Not

Respond

Reason: Incorrect printer driver, bad parallel or USB

cable, bad printer controller board.

Solution: Use DA400 printer driver; replace parallel

or USB cable. Make sure cable connections
are tight. If the problem still persists, call

Pitney Bowes for service.
Clear memory (see page A-16).
Cycle power (turn printer off, then on).

Problem Motor Turning but no Feed Roller Move-

ment

Reason: Mechanical problem.
Solution: Call Pitney Bowes for Service.

Other Problems

6-6

Problem Out of Memory

Reason: The printer can run out of memory when

downloading fonts or graphics.

Solution: This generally means you’re trying to use a

graphic (artwork) that’s too big or you have
too many fonts or too large a font size. If
the out-of-memory message ap pears, try
reducing the size of your art and limiting the
number and size of your fonts. Then turn
the printer OFF, then ON and retry.

Troubleshooting Your Printer

Other
Problems
(continued)

Problem Paper Out or Paper Jam

Reason: Input area is empty.
Solution: Refill the input area.
Reason: H-Block separators not adjusted correctly.
Solution: Adjust the H-Blocks to the thickness of the

material you're running. See page 3-6.
Reason: Paper jam obstructing paper path.
Solution: Clear obstructed path.
Reason: Paper jam in exit roller area.
Solution: Make sure exit rollers are rotating freely.
Reason: Dirty paper feed sensor.
Solution: Clean sensor with compressed air. See

page 5-3.

6-7

Troubleshooting Your Printer

6-8

Appendix

A

Using the

Control Panel

Menus

Use the printer menus to control
how your printed material looks.
This appendix de scribes each
menu and its options.

In this appendix:

Using the Control Panel ............... A-2

Using the Menus .......................... A-3

Using the Main Menu .................. A-5

Using the Setup Menu................ A-16

Using the Service Menu ............. A-28

Printer Menus

Using the Control Panel

Use the buttons on the control panel to get to the printer
menus, define the print options, run a print job, and turn
the printer on line and off line.

If you’ve in stalled the DA400 printer driver on your com­puter, you’ll normally per form these actions from within the
ap pli ca tion you’re using to set up your envelope layout.
These settings will override the control panel settings.

The buttons on the control panel perform the fol low ing
functions:

A-2

This Button... Does This...

On Line Toggles (switches) between ON

LINE (communicates with host) and
OFFLINE (no communications with
host). The indicator lights when ON­LINE.

Eject When printer is OFFLINE, press to

eject the last printed piece from the
printer.

Menu Press once for the Main Menu. Press

and hold for 2 seconds for the Setup
Menu. Press Menu and – together for
the Service Menu.

Printer Menus

Using the
Control Panel
(continued)

Using the Menus

This Button... Does This...

Enter Press to select the currently dis-

played menu option.

+
_ When in a menu, press to scroll back-

Test Envelope When the printer is OFFLINE, prints

The printer has three menus that can be displayed on the
operator panel:

• The Main Menu controls how your printed material
looks.

• The Setup Menu is used to configure your printer so it
will function correctly with your computer.

When in a menu, press to scroll for­ward through the menu options.

wards through the menu options.

a test envelope. This is very useful
when you set up a print job.

• The Service Menu is used to align the print cartidges.

NOTE: The printer must be OFFLINE in order to ac­cess the menu options.

A-3

Printer Menus

Using the
Menus
(continued)

To select an option:

1. Press the On Line button until the indicator goes out
(showing the printer is Off Line).

2. To access the Main Menu, press the Menu button.

To access the Setup Menu, press and hold the Menu

button for two (2) seconds until SETUP MENU is
displayed.

To access the Service Menu, press and hold the Menu

button and the – button simultaneously until SERVICE
MENU is displayed.

3. Press the plus (+) or minus (–) buttons to move through
the list of menu options.

4. When the appropriate menu option appears, press the
Enter button to display the choices associated with that
option.

5. Press + or – to scroll through the choices. When an
option has an asterisk (*) in front of it, it means that
option is presently selected.

A-4

Upon receipt of the printer from the factory, the asterisk

is typically the default setting.

When you press the Enter button to define a new

option, an asterisk will appear before the selected
option.

6. Press the Menu button several times to back out of
the Menu until the printer displays its normal operating
screen. Then press the On Line button to print.

Printer Menus

Using the Main Menu

The Main Menu options are:

1. Address Layout

2. Print Quality

3. Font

4. Barcode

5. Address Recovery

6. Clear Counter

7. Job Settings

8. Conveyor Type

9. Image Overlay

10. Purge Print Head

11. Ink Count
NOTE: The settings you define in a Windows™ soft-

ware ap pli ca tion override any settings you choose in
the printer menus.

A-5

Printer Menus

Using the
Main Menu
(continued)

Main Menu Menu Options

1. ADDRESS LAYOUT

2. PRINT QUALITY

3. FONT

4. BARCODE

5. ADDRESS RECOVERY

A. DIST FROM LEFT
B. DIST FROM TOP
C. LINE SPACING
D. ORIENTATION

EXECUTIVE
LETTER
DRAFT
SUPER DRAFT

A. NAME
B. SIZE
C. WIDTH
D. BOLD
E. ITALIC
F. OUTLINE

A. LOCATION
B. 5 DIGIT ON/OFF
C. BAR WIDTH

A. GET ADDRESS
B. CLEAR MEMORY

A-6

6. CLEAR COUNTER

7. JOB SETTINGS

8. CONVEYOR TIME

9. IMAGE OVERLAY

10. PURGE PRINT HEAD

11. INK COUNT

A. LOAD
B. SAVE

NOTE: If Orientation is
set to Inverted, Address
Layout option A will be
“Distance to right”.

Printer Menus

Using the
Main Menu
(continued)

1. Address Layout

Use the Address Layout option to set up the way an ad­dress appears on the printed material.

Define the following options from this menu:

A. Distance from Left/Distance to Right

• Distance from Left. This menu item only ap­pears when the Orientation is set to Normal. It
allows you to change the position of the record
horizontally on the media. Records will appear
upside down when viewed from the front of the
printer. Press the + or – buttons to in crease
or de crease the distance from 0 to 13.5"
(342mm). Press the Enter button to select the
desired measurement.

• Distance to Right. This menu item only ap­pears when the Orientation is set to Invert. It
allows you to change the position of the record
horizontally on the media. Records will appear
right side up when viewed from the front of the
printer. Press the + or – buttons to in crease
or de crease the distance from 0 to 13.5"
(342mm). Press the Enter button to select the
desired measurement.

Distance from Left

Distance to Right

A-7

Printer Menus

Using the
Main Menu
(continued)

1. Address Layout (continued)

B. Dis tance from Top

This menu item allows you to change the position of the
record without moving the bank of print cartridges. The
printer achieves this by reducing the available area used
for printing. Therefore, increasing the setting decreases
the print area. The recommended setting for Distance
From Top is 0.00.

Press the + or – buttons to increase or decrease the
Distance from Top from 0 to 1.5" (38mm). Press the Enter
button to enable the desired measurement.

C. Line Spacing

Press the + or – buttons to increase or decrease the Line
Spacing (i.e., 3, 4, 6, 8 lines/inch or Automatic), defined
in lines per inch. Automatic line pitch selection is based
on industry-standard definitions for line spacing for each
print pitch and style selected. The printer will automati­cally select the correct setting for the font and size of the
characters being printed.

A-8

D. Ori en ta tion

The choices are Normal and Inverted.
Select Normal for most applications. This tells the printer

that the bottom edge of the ma te ri al is against the Rear
Chassis Assembly. The print will appear upside down
when viewed from the front of the printer.

The Inverted option tells the printer that the top edge of
the material is against the Rear Chassis Assembly. The
print will appear right side up when viewed from the front
of the printer.

For instructions how to use the menus and select an op­tion, refer to page A-4.

Printer Menus

Using the
Main Menu
(continued)

2. Print Quality

This option changes the number of dots sprayed to
print characters or graphics on the media. Changing the
amount of ink sprayed also affects how fast the Transport
Belts are capable of running. The display will show the
new item whenever the Print Quality is changed. These
menu items are available in the printer driver and override
the control panel settings.

Executive

This is the darkest of the four print qual i ties. It prints at the
slowest speed, uses the most ink and delivers the best
quality printout.

Letter

Letter quality is used for envelopes that require a finished,
polished ap pear ance.

Draft

Draft quality will print documents fast and save ink.

Super Draft

This is the lightest of the four and prints at the fastest
speed.

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-9

Printer Menus

Using the
Main Menu
(continued)

3. Font Selection

The DA400 has 12 internal fonts. All fonts are scalable
from 4 to 30 point size, in 5 width settings, and can be
printed in regular, bold, italic and outline style. The DA950
also sup ports down load ed fonts. This means that if you
are using Win dows, all the fonts installed in Win dows are
avail able. The options on this menu are:

A. Name

The printer has 12 internal fonts available: Courier, Sans
Serif, Roman, Baxter, Dingbat, Hancock, Marina, Quincy,
Silicon, Springer, Stencil and Windmill.

B. Size

The font size (internal or external) can be set from 4 to 30
point.

C. Width

The font width is normal (100%), thin (75%), condensed
(50%), wide (125%) or expanded (150%).

D. Bold

This is the darkest imprint because character stroke
weight (thickness of print) is increased. Use Bold to em­phasize or highlight text in an address.

A-10

E. Italic

Italic characters have decreased stroke weight, print at an
oblique angle and print somewhat lighter than standard
or bold typefaces. Use italic to emphasize and add flair
to address text that requires a finished, polished appear­ance.

F. Outline

Use this option to print only the outline or the edge of the
font’s shape.

Printer Menus

Using the
Main Menu
(continued)

4. Barcode

Use this option to print a USPS barcode. The options on
this menu are: A. Location, B. 5 Digit On/Off, and C. Bar
Width.

A. Location

Use this option to print the barcode above or below the
address, or to stop printing the barcode.

• Above Address prints the barcode in the address
block above the first line of the address.

• Below Address prints the barcode below the last line
of the address.

• Off stops the barcode from printing.

B. 5 Digit On/Off

Use this option to print a 5 digit barcode for a 5 digit ZIP
Code.

NOTE: Only a five digit barcode is printed for a 5 digit
ZIP Code. A Delivery Point Barcode cannot be gener­ated from a five digit ZIP Code.

C. Bar Width

Use this option to increase the width or decrease the
width of the bars generated for the USPS Postnet and
Planet barcodes. Select this item to counteract the vari­ance in the barcodes due to material, print quality, inks,
etc. Bar width settings run from 6 to 12.

A-11

Printer Menus

Using the
Main Menu
(continued)

5. Address Recovery

Use this option to direct the printer’s memory to go back a
certain number of addresses when an error occurs in or­der to reprint the address. The options on this menu are:
A. Get Addresses; and B. Clear Memory.

A. Get Addresses

Select Get Addresses after a jam is cleared and you want
to restart printing at the point where the printer left off just
before the jam occurred.

To retrieve any address in the data buffer, press the Enter
button. The first 16 characters of the first line of the last
address printed will be displayed on the LCD. If NONE
TO RECOVER appears, there is no data in the memory
to print. Press the + or – buttons to scroll through the
addresses. When the desired address appears, press
the Enter button to print that address plus the remaining
addresses in the buffer.

B. Clear Memory

Clear Memory should be selected before you start a new
batch print ing. This is required since the memory will con­tain up to twenty addresses from the previous batch.

A-12

An alternative way to clear the memory is to press the +
and – buttons simultaneously.

For instructions how to use the menus and select an op­tion, refer to page A-4.

Printer Menus

Using the
Main Menu
(continued)

6. Clear Counter

Clear Counter should be selected before you start a new
printing batch. This resets the counter on the display to
zero.

For instructions how to use the menus and select an op­tion, refer to page A-4.

7. Job Settings

The Printer can hold eight job presets in memory. This
eliminates the need for changes to the printer setup when
you change print jobs. The options on this menu are: A.
LOAD; and B. SAVE.

A. Load

Select this option to retrieve a previous job setup. Press
+ (for more) or – (for less) to increase or decrease the
desired job number. Press the Enter button to select the
desired option.

B. Save

Use this option to save the current envelope setup (ad­dress position, barcode position, number of lines per inch,
and so on). The printer saves the setup as a job number
(1 to 8). Press + (MORE) or – (LESS) to increase or de­crease the desired job number. Press the Enter button to
select the desired option.

A-13

Printer Menus

Using the
Main Menu
(continued)

8. Conveyor Type

This menu item provides you with two selections: W980
Stacker and Other. The "Other" setting can only used if

the model of conveyor stacker being used supports this
function. This item increases the length of time the stacker
will stay on. It can be set from 0.00 to 2.00 seconds.

Generally, when the print quality is set higher than draft,
and/or, print width is larger than normal, the drying time
of printed records must be increased to prevent smear­ing or smudging of addresses. Changing the time that the
conveyor remains on alters how the media is shingled on
the conveyor.

Special consideration of ink drying time and media han­dling for glossy or Tyvek media should also be considered
when using a conveyer.

9. Image Overlay

This menu item is used in conjunction with the Overlay
Printer Driver. Use this option to print ‘static’ text or graph­ics in the same location on every piece. The Image Over­lay option is best used for printing a company logo and
return address.

A-14

A. First Image Overlay

This option saves the very first record or graphic received
into the printers’ memory as an overlay.

B. Clear Overlay

This option clears the overlay data in the printer’s memo­ry.

C. Print Overlay First

This option prints the data sent for the overlay onto the
first piece. Use this piece to verify the location of the over­lay is correct.

For instructions how to use the menus and select an op­tion, refer to page A-4.

Printer Menus

Using the
Main Menu
(continued)

10. Purge Print Head

This menu item is used to clean the print cartridge noz­zles. The purge process fires all the ink jet nozzles onto a
piece of media to dislodge and clear any dried ink on the
print nozzles. Often this will return the print quality to a
normal level.

Once the purge is started, the – button may be pressed to
stop the cycle.

For instructions how to use the menus and select an op­tion, refer to page A-4.

11. Ink Count

The printer calculates the amount of ink used by each
of the Print Cartridges. When the On-Line (green LED)
starts to blink it is a signal that one or more of the Print
Cartridges is less than 5% full and it must be changed
relatively soon. After new Print Cartridges are installed the
Ink Count needs to be reset to stop the green LED from
blinking.

This item displays the estimated amount of ink remaining
in the print cartridge(s).

Press the + plus or – minus button to scroll through the
print cartridges 1, 2 and 3. When the desired Print Car­tridge number is displayed, press the Enter button to reset
the percent ink to 100%.

Press Enter when a new
cartridge is installed to
reset percentage to 100%

Press + or – to scroll
Print Cartridge Nos. up
or down

Enter for 100% + NEXT
Hd01= 99% Full – PREV

Print
Cartridge No.

Estimated amount
of ink remaining

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-15

Printer Menus

Using the Setup Menu

To access the Setup Menu, the printer must be OFF LINE.
If the printer is ON LINE, press the On Line button once
so the indicator above the button turns off. Then, press
and hold the Menu button for two seconds to display the
Setup Menu.

The Setup Menu options are:

1. Stop on Feed Err (Error)

2. Feeder Signal

3. Lines Per Address

4. Line Termination

5. Hex Dump Mode

6. Language

7. Transport Speed

8. Postal Bundle Break

9. Pre-Purge

A-16

10. Feed Gap

11. ROM Revision #

12. Print Head Size

Printer Menus

Using the
Setup Menu
(continued)

Setup Menu Menu Options

1. STOP ON FEED ERR

2. FEEDER SIGNAL

3. LINES PER ADDRESS

4. LINE TERMINATION

5. HEX DUMP MODE

6. LANGUAGE

7. TRANSPORT SPEED

NONE
ON/OFF CONTROL
PULSE OFF SIGNAL
ON/QUICK OFF
SIGNAL POLARITY

A. SYMBOL SET
B. INCH/MILLIMETER
C. MENU LANGUAGE

NOTE: To print
a list of the Main
Menu and Setup
Menu settings,
press the Test
button when ROM
REV is displayed.

8. POSTAL BUNDLE BRK

9. PRE-PURGE

10. FEED GAP

11. ROM REVISION #

12. PRINT HEAD SIZE

ENABLE/DISABLE BREAK
BREAK CHARACTER
BREAK CHAR COUNT
P AUSE TIME

PURGE A T STAR T
PERIODIC PURGE
PURGE INTERVAL
NOZZLE KEEP ALIVE

STREAM FEEDING
SELECTABLE GAP

A-17

Printer Menus

Using the
Setup Menu
(continued)

1. Stop On Feed Err (Error)

Use this option to stop the printer from feeding more
media when an error occurs. Otherwise the printer will
continuously feed media until the record is accurately
printed before continuing onto the next record. Stopping
the printer when an error occurs is helpful when the media
is in short supply.

For instructions how to use the menus and select an op­tion, refer to page A-4.

2. Feeder Signal

A. None

This option disables the feeder signal.

B. On/Off Control

This option turns a signal on whenever one or more re­cords are in the buffer to be printed. The signal is turned
off once the last record in the buffer is being printed. The
signal will also turn off when an "Early Feed Error" occurs
while the Stop On Feed Error option is enabled.

A-18

C. Pulse Off Control

This option turns on a signal when:

• the sensor detects the leading edge of the envelope for
the last address to be printed at the print heads or

• when an early feed error is detected (if the Stop On
Feed Error option has been selected).

In either case, the signal will be cleared one second later.

D. On/Quick Off

This option turns on a signal whenver one or more
reocrds are in the buffer to be printed. The signal is turned
off once the sensor detets the piece to print the last record
of the buffer on.

Printer Menus

Using the
Setup Menu
(continued)

2. Feeder Signal (continued)

E. Signal Polarity (Active On/Active Off)

This option reverses the signal used to trigger the feeder.

• Active On actives and external feeder by switching on
the feeder signal.

• Active Off activates an external feeder by switching
the feeder signal off.

For instructions how to use the menus and select an op­tion, refer to page A-4.

3. Lines Per Address

Use this option to set the number of lines of text in the ad­dress field. It can be set from 1 to 66.

For instructions how to use the menus and select an op­tion, refer to page A-4.

4. Line Termination

This item allows the printer to interpret what the Line
Termination (end of a line of text) is for different operating
systems or software. Choose from the various Line Termi­nation formats to get the correct line count and then the
record will print correctly.

The typical software line termination is CR = CR; LF = LF.
If your software is not typical then the Line Termination
can be modified. The menu choices are (CR=CR;LF=LF),
(CR=CR+LF;LF=LF), (CR=CR;LF=CR+LF), and
(CR=CR+LF).

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-19

Printer Menus

Using the
Setup Menu
(continued)

5. Hex Dump Mode

The information provided here is for those of our custom­ers who are technically inclined.

The Hex Dump Mode option causes the printer to print all
com mands and data it receives from the computer in a
hexa dec i mal format. Use this feature to check the integ­rity of your data. When you enable this option, instead of
ad dress es print ing, a Hex dump of the data stream prints
on the material. To use this option, the printer must be at­tached to a computer.

This chart can be easily understood by memorizing five
Hex codes: Capital A is 41 Hex, numbers are 30’s (0 is 30
Hex, 1 is 31 Hex etc.), Carriage Return (CR) is 0D, Line
Feed (LF) is 0A and Form Feed is 0C.

When Hex Mode is disabled, a typical address will be
printed on a single envelope. When Hex Mode is enabled,
the same address will be printed on several envelopes (3
to 5) because Hex codes are two digits each separated by
brackets. Since a capital letter A is a Hex [41], there are 4
elements printed for each character of the address.

When re view ing addresses printed in Hex mode, start
from the end of the address and count back ward toward
the beginning of the address. Count the number of CRs
[0D] and LFs [0A]. Verify that the printer’s address setup
has the same number of CRs and LFs as the address
printed. If there is a variation in the number of CRs or LFs
between addresses, then the address MUST be termi­nated with a (form feed) FF [0C] (within the data sent to
the printer).

A-20

When you’re finished using this option, use the Menu
button to back out of the menu until the printer dis plays its
normal operating screen. Then press the On Line button
and send ad dress es to the printer.

Printer Menus

Using the
Setup Menu
(continued)

5. Hex Dump Mode (continued)

MSB

DEC

0

1

2

3

4

5

6

LSB

7

8

9

10

11

12

13

14

15

0 16 3248648096112
0 1 234567

HEX

0

NUL

1

SOH

2

STX

3

ETX

4

EOT

5

ENQ

6

ACK

7

BEL

8

9

A

B

C

D

E

F

BS
NT

LF
VT
FF
CR
SO

SI

DLE
DC1
DC2
DC3
DC4
NAK
SYN

ETB
CAN

EM
SUB
ESC

FS
GS
RS
US

SP

!

"
#
$

%

&

′

(

)

*
+

,
–

•

/

0

@

P

`

p

1

A

Q

a

q

2

B

R

b

r

3

C

S

c

s

4

D

T

d

t

5

E

U

e

u

6

F

V

f

v

7

G

W

g

w

8

H

X

h

x

9

I

Y

i

y

:

J

Z

j

z

;

K

[

k

{

<

L

\

l

|

=

M

]

m

}

>

N

^

n

-

?

O

_

DEL

o

You should keep a record of these setups and the number
you assigned. You can press the Test button to print out
the current menu settings.

NOTE: If your printer is attached to a computer, use
this menu to configure your printer so it is compatible
with your com put er’s setup.

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-21

Printer Menus

Using the
Setup Menu
(continued)

6. Language

The DA400 has several language sets installed. The op­tions on the language menu are: A. Symbol Set; B. Inch/
Millimeter; C. Menu Language.

A. Symbol Set

The symbol set contains the International Standards
Organization (ISO) character set substitution tables. They
include the following:

ISO 6 ANSI ASCII
ISO 69 FRENCH
ISO 21 GERMAN
ISO 4 UK
ISO 60 NORW/DAN
ISO 11 SWED/FIN
ISO 15 ITALIAN
ISO 17 SPANISH
ISO 61 NORW/DAN
ISO 10 SWED/FIN

A-22

ISO 16 PORTUGUESE
ISO 8859
Roman 8
WINDOWS LATIN 1
PC 8
CP 1250

B. Inch / Millimeter

This option selects the printer Measurement system
– Inch or Millimeter.

Printer Menus

Using the
Setup Menu
(continued)

6. Language (continued)

C. Menu Languages

This option changes the LCD control panel menu to the
lan guage you want. Supported languages are English,
German, French, Italian, Spanish, Dutch, Polish and
Japanese.

For instructions how to use the menus and select an op­tion, refer to page A-4.

7. Transport Speed

Select this item to decelerate the transport of the media to
increase drying time for the ink and assist in the handling
and sorting of the media by decreasing the throughput.
Varying the speed of the printer will not affect the print
quality. This item can be set from 40% to 100%.

For instructions how to use the menus and select an op­tion, refer to page A-4.

8. Postal Bundle Brk (Break)

This option will stop the printer for a few seconds before
proceeding to print the rest of the records. This allows
time for bundling the presorted records together and
separates the bundle from the next batch of records be­ing sent to the printer. Use the menus to customize the
command to suspend operation and to set how long the
printer must wait before it resumes operating.

Select the type of command the printer must receive
before it stops feeding to set a gap between batches while
it is operating. The marker to set a break consists of the
repetition of a single character appearing on a single line
to start the printer to pause.

A-23

Printer Menus

Using the
Setup Menu
(continued)

8. Postal Bundle Brk (Break)

The Example below shows the use of three (3) “#” sym­bols to initiate a break:

###
**************23
XYZ Company
123 Any Road
Anytown, CT 12345-1234

A. Break Character

This option sets what character the printer must receive
before it will momentarily halt working. The list of charac­ters to select from are:

! ” # $ % & ’ ( ) * + , - . /
0 1 2 3 4 5 6 7 8 9
: ; < = > ? @
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
These characters and symbols range from [! ASCII (33)]

to [Z ASCII (90)] in an ASCII Table.

A-24

NOTE: Send the [SOH ASCII (01)] character to trigger a
Postal Bundle Break.

B. Break Char Count

Set the number of occurrences the character or symbol
must appear in succession before the printer can send a
Postal Bundle Break signal. This item can be set from 01
to 10.

C. Pause Time

Set the length in seconds for the printer to sit idle before
sending another piece of media. This item can be set from

0.00 to 31.75 seconds.
For instructions how to use the menus and select an op-

tion, refer to page A-4.

Printer Menus

Using the
Setup Menu
(continued)

9. Pre-Purge

Use this option to keep the print heads from drying out
and to clear the inkjet nozzles automatically while operat­ing the printer.

A. Purge at Start

If you have long breaks of twenty seconds or more before
starting another batch of records, this option will purge on
the first piece before printing the records.

B. Periodic Purge

This option will activate the periodic purge.

C. Purge Interval

This option will purge the ink cartridges at timed intervals
on a piece. Set the time to determine when to purge the
ink cartridges. The printer will pause for a few seconds af­ter the purge pattern is printed. Each timed interval begins
from the last purge print pattern. This item can be set from
020 to 240 seconds.

D. Nozzle Keep Alive

This option will randomly purge the individual nozzles
of the print cartridges to keep the ink from clogging the
nozzles and to create a virtually invisible pattern of dots
on the media. The printer will continually purge except
when another pre- purge is pending and while the records
are being printed.

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-25

Printer Menus

Using the
Setup Menu
(continued)

10. Feed Gap

Two settings are available to modify how the printer
reacts. Use this option to help when feeding very glossy
media or short media.

A. Selectable Gap

This item increases the gap or space between pieces of
media as they are fed through the printer. Increasing the
gap will slightly reduce the overall throughput of the print­er. This item can be set from 3" (76mm) to 12.8" (322mm).

B. Stream Feed

This option gives the each record a fixed time before
printing on the next piece. This option is best used to print
small records of three or less lines of text.

Enabling this option will disable the ‘Selectable Gap’ set­ting above.

For instructions how to use the menus and select an op­tion, refer to page A-4.

11. ROM Revision

A-26

This option is extremely useful whenever it is necessary
to verify the Firmware Revision installed in the printer. It is
also useful to determine if your printer requires an up­grade.

The Maintenance Count, which is the total number of print
cycles accumulated, is also displayed. This information is
helpful in determining solutions to printer problems.

If you press the Test button when ROM REV. is displayed
on the LCD, a list of the Main Menu and Setup Menu set­tings is printed on four pieces of media.

For instructions how to use the menus and select an op­tion, refer to page A-4.

Printer Menus

Using the
Setup Menu
(continued)

12. Print Head Size

Enable this option for the printer to keep track of the ink
usage correctly for the type of ink supply you are using.

Select the type of Print Cartridge being used with the
printer. Changing the Print Head Size alters how the
percentage of ink used is calculated for the menu item 12,
RESET INK COUNT.

For a standard cartridge, select NORMAL CAPACITY.
If you use the high capacity ink reservoir system, select

EXTENDED CAPACITY.
For instructions how to use the menus and select an op-

tion, refer to page A-4.

A-27

Printer Menus

Using the Service Menu

To access the Service Menu, the printer must be OFF
LINE. If the printer is ON LINE, press the On Line button
once so the indicator above the button turns off. Then,
press and hold the Menu button and – button simultane­ously to display the ServiceMenu.

The Setup Menu is used by an operator to adjust the
alignment of the print cartridges using the ‘Adjust Print’
function. (The other two functions available—"Test Sys­tem" and "Test Display"— are primarily intended for use
by a Pitney Bowes Service Representative).

1. Adjust Print

Use this function to adjust the alignment of the three print
cartridges if ‘stepped’ or misaligned prints are seen.

A. Head 2 up down
B. Head 3 up down

Use options A and/or B to vertically synchronize the indi­vidual Print Cartridges.

Example: Print out an adjust print Test Pattern by press­ing the Test button while in the Adjust Print menu. The
printer will print a Test Pattern like this:

A-28

Head 3 is printing too
high

In this example, the crooked line in the center indicates
Print Cartridge No.3 has to have the printer perform a ver­tical print adjustment. The example shows Print Cartridge
No.3 is too high.

Printer Menus

Using the
Service Menu
(continued)

1. Adjust Print (continued)

Scroll through the Adjust Print menu options until the
HEAD 3 UP DOWN option is displayed on the LCD panel.

Enter the menu option to move the setting down. Enter
the new value into the printer’s memory. A value between
280 and 300 can be entered. The higher the value, the
higher the relevant cartridge will print. An Asterisk (*) will
appear in front of the new selection.

Press the Test button to print another Test Pattern. The
Test Pattern is printed using the entered selection.

When the correct numeral is selected the center Test Pat­tern will be one long ‘zig-zag’ line with hatch marks like
the example below.

Head 3 is now correctly
aligned

C. Head 2 side to side
D. Head 3 side to side

Use the options C and/or D to horizontally synchronize
the individual Print Cartridges.

When a line of print is split apart, or the left edge of a
block of lines don’t line up with the left edge of the other
lines, the Print Cartridges have to be synchronized hori­zontally. Perform a horizontal adjustment whenever the
wide solid line and the set of 18 thin vertical lines do not
form long vertical lines for the whole bank of Print Car­tridges.

A-29

Printer Menus

Using the
Service Menu
(continued)

1. Adjust Print (continued)

Example: Print out an adjust print Test Pattern by press­ing the Test button while in the Adjust Print menu. The
printer will print a Test Pattern like the example below:

Head 2 misaligned horizontally

In the example above the wide vertical line on the left and
18 thin vertical lines indicate Print Cartridge No.2 needs
a horizontal print adjustment. The example shows Print
Cartridge No.2 is too far to the right.

Scroll through the Adjust Print menu options until the
HEAD 2 SIDE TO SIDE option is displayed on the LCD
panel. Select this menu item to change the settings.

Press the – button to scroll the values down and move
Head 2 left. Press the Enter button to select the desired
value. An Asterisk (*) will appear in front of the new selec­tion.

A-30

Press the Test button to print another Test Pattern. This
time the Test Pattern is printed using the entered selec­tion.

Heads now aligned horizontally

When the setting is correct, the wide line and the set of 18
vertical lines form long vertical lines down the entire bank
of Print Heads.

Printer Menus

Using the
Service Menu
(continued)

1. Adjust Print (continued)

E. Bank A to Sensor

Use this option to set this distance between the sensor
and the first head in the bank.

Set the Test Pattern printed by the bank of Print Heads to
locate the vertical bar 1/2 inch from the edge of the media.

Example: Print out an adjust print Test Pattern by press­ing the Test button while in the Adjust Print menu. The
printer will print a Test Pattern like the example below.

Edge of media

Measure
this distance

The distance from the leading edge of the media to the
leading edge of the heavy bar on the Test Pattern should
be 1/2 inch.

If the measurement is incorrect, change the ‘offset’ setting
using the + or – buttons, then press the Enter button to
select the desired value. An Asterisk (*) will appear in front
of the new selection.

Take another test print and measure again. If necessary,
repeat the process until you obtain the leading edge mar­gin of 1/2 inch.

A-31

Printer Menus

A-32

Appendix

B

DA400

Specifications

This Appendix contains
detailed hardware and material
specifications for the DA400 printer.

In this Appendix:

Equipment Specifications............. B-2

Material Specifications ................. B-5

Specifi cations

Equipment Specifications

Physical Dimensions

15" (380mm) high; 16.6" (422mm) wide; 15.5" (394mm)
deep

Weight

50.6 lbs. (23 kg), including high-capacity print cartridge
and catch bin

Electrical

Voltage: 240 volts AC +/- 10%. Other selectable voltages:
100v, 120v, and 220v

Frequency: 50 Hz +/- 3 Hz automatic frequency selection
for other voltages

Fuse Type: 2 x 2 Amp Slow-Blow
Power Consumption: 126 Watts, 430 BTU/hr.

Agency Approvals

Pitney Bowes certifies that the Address Printer

complies with the Low Voltage Directive 73/23/
EEC and the EMC Di rec tive 89/336/EEC. The product
was test ed in a typ i cal con fig u ra tion.

B-2

Interface

Centronics Parallel and USB

Control Language

PCL5, modified

Driver Compatibility

Windows 2000, XP

Address Recovery

Memory buffer holds a maximum of 99 addresses

Specifi cations

Equipment
Specifications
(continued)

Print Modes/Print Resolution

• Super Draft: 600 x 150 DPI

• Draft: 600 x 200 DPI

• Letter: 600 x 300 DPI

• Executive: 600 x 600 DPI

Resident Fonts

Courier, Sans Serif, Roman, Baxter, Dingbat, Hancock,
Marina, Quincy, Silicon, Springer, Stencil, and Windmill.
(All fonts are scalable from 4 to 30 pt size.)

Resident Font Enhancements

• Bold • Expanded

• Outline • Condensed

• Italic

Downloadable Fonts

Supports TrueType downloadable fonts.

User-Definable Parameters

• Font Characteristics

• Address Placement

• Print Quality

Throughput

Maximum 22,000 pieces per hour, depending on print
mode, media size, number of address lines, and bar­code imprinting. Throughput may vary depending on
machine condition and operator skill.

Effective Print Area

The printable width of print line is 13.5" (343mm). The
maximum printable height is 15" (380mm).

B-3

Specifi cations

Equipment
Specifications

Printhead/InkJet Cartridges

Cartridges: User-replaceable ink jet. Available are: Single
‘Standard’ Black Ink Cartridge; Single ‘Versatile’ Ink Car­tridge; and a High Capacity Ink Reservoir System.

Contact Pitney Bowes to order.

Environmental Limits

Operating Conditions:Temperature—12 to 35°C;
Humidity—8 to 80%

Storage Conditions: Temperature—5 to 40°C;
Humidity—10 to 90%

Noise Level

Idle Mode: <6.6 Bel (A)
Operating Mode: <7.3 Bel(A)
Operator position: no more than 65 dBa referenced to 20

µpa.

Recommended Usage

Pitney Bowes has tested this machine under many differ­ent conditions, and recommends that you do not exceed
the usage levels specified below:

B-4

• Monthly usage is 120,000 pieces per month, typical.
NOTE: Usage beyond these recommended cycles

is not covered under your Equipment Maintenance
Agreement.

• Product life is 5 years or 7,200,000 cycles (whichever

comes first).

Specifi cations

Material Specifications

Approved Media

The paper types listed below are approved for use with
the DA400 Printer. Please note that the di men sion al
limits above apply in all cases, and that all media (flats,
envelopes, postcards, catalogue envelopes, etc.) must
be without windows, unstuffed and unsealed.

• White Wove

• Bond paper

• Recycled paper

• Coated paper

Media Sizes

Minimum: 3" (76mm) x 5" (127) mm; Maximum: 13"
(330mm) x 15" (390mm). Thickness: 0.003" (0.076mm)
to 0.125" (3.175mm). Also see the table on the next
page.

Material Notes

Envelopes have a flap along the long edge and are pro­cessed by the printer non-flap edge first. Envelopes may
have either a diagonal or straight edge along the enve­lope flap. Stuffing materials must be machine folded or
cut sheets.

• Card stock

• Brown kraft

• Manila

Booklets are defined as media having physical dimen­sions 6" (152mm) x 9" (229mm) or larger. Booklets have
an opening along their long edge which is covered by a
flap with an adhesive seal.

Catalogue envelopes have an opening along their short
edge which is closed by a flap with an adhesive seal.

Postcards have no folds or bends. The printable side
may have a higher surface roughness than the non­printable side.

Self-mailers may be of "C," "Z," or 1/2-folded construc­tion. They may not exceed the maximum allowable
thickness as specified on the previous page and must

B-5

Specifi cations

Material
Specifications
(continued)

be tabbed per postal regulations. 1/2 and tri-folds must
be machine produced.

A catalogue may consist of multiple pages bound by
adhesive or tabs on the feed edge or at 90 degrees with
respect to the feed edge.

Sheet stock may consist of 60 to 105 g/m2 bond as
well as 227 to 302 g/m2 coated stock. The size and
thickness constraints specified above apply.

Table of Envelope Sizes

Name Style Dimensions (Inch) Dimensions (Metric)
Height x Width Height x Width

#6-1/4 3-1/2 x 6" 89 x 152 mm
#6-1/2 Square 6-1/2 x 6-1/2" 165 x 165
#6-3/4 Commercial 3-5/8 x 6-1/2" 216 x 165
#8-1/2 Square 8-1/2 x 8-1/2" 261 x 261
#4 Baronial 3-5/8" x 5-1/8" 92 x 130
#5 Baronial 4-1/8 x 5-5/8" 105 x 142
#5-1/2 Baronial 4-3/8 x 6-3/4" 110 x 171
#6 Baronial 4-3/4 x 6-1/2" 121 x 165
#7-3/4 Offi cial 3-7/8 x 7-1/2" 98 x 190
#7 Offi cial 3-3/4 x 6-3/4 95 x 171
#8-5/8 Offi cial 3-5/8 x 8-5/8" 92 x 219
#9 Offi cial 3-7/8 x 8-7/8" 98 x 225
#10 Offi cial 4-1/8 x 9-1/2" 104 x 241
#11 Offi cial 4-1/2 x 10-3/8" 114 x 263
#12 Offi cial 4-3/4 x 11" 120 x 279
#14 Offi cial 5 x 11-1/2" 127 x 292
Monarch 3-7/8 x 7-1/2" 98 x 190
C4 DIN C4 9 x 12-3/4" 229 x 324
C5 DIN C5 6-3/8 x 9" 162 x 229
C6 DIN C6 4-1/2 x 6-3/8" 114 x 162
DL 4-3/8 8-11/16" 110 x 220

B-6

Appendix

C

Glossary

This Appendix contains a glossary
of terms related to your Address
Printer and Computer.