Pitney Bowes DA400 User Manual
FCC Compliance
This equipment had been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against interference when the equipment is operated in a commercial environment. This equipment generates,uses,and can radiate radio frequency energy, and if
not installed and used in accordance with the users manuals,may cause harmful interference
to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his
own expense.
CAUTION: Changes or modifi cations to this equipment not expressly approved by the party
repsonsible for compliance could void the user ’s authority to operate the equipment.
Shielded cables must be used with this unit to insure compliance with Class A limits.
Canadian DOC Compliance
This digital apparatus does not exceed in the Class A limits for radio noise emissions from
digital apparatus set out in the Interference-causing Equipment Regulations (Standard ICES-
003)of the Canadian Department of Communications.
Le present appareil numerique n ’emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le
brouillage radioelectrique edicte par le ministere des Communications du Canada.
NOTE: This equipment has been tested and found to comply with the U.S. Standard
for Safety UL1950, Third Edition, Safety of Information Technology Equipment including
Electrical Business Equipment and Canadian Standards C22.2 No 950-95, Third Edition,
Safety of Information Technology Equipment including Electrical Business Equipment.
First Edition, March 2004
SV61186 Rev. A ©2004 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment and material specifi cations as well
as performance features are subject to change without notice. Your printer may not have some of the
features described in this book. Some features are optional and furnished at extra cost.
AddressRight is a trademark of Pitney Bowes Inc. Windows is a trademark of Microsoft Corporation.
Chapter 1
Overview
Welcome to the DA400 Ink Jet Printer....................................... 1-2
Using This Guide .......................................................................1-2
System Requirements ............................................................... 1-3
Getting Help .............................................................................. 1-4
Ordering Supplies ..................................................................... 1-5
The World Wide Web............................................................1-5
Phone Support......................................................................1-5
Before You Contact Pitney Bowes........................................1-5
Important Safety Notes.............................................................. 1-5
Printer Parts and Locations ....................................................... 1-7
Chapter 2
Setting Up Your DA400 Printer
Choosing a Location.................................................................. 2-2
Assembling the Printer............................................................... 2-3
1. Installing the Bin Extension.............................................2-4
2. Installing the Wire Frame Assembly................................2-4
3. Installing the Sliding Fence.............................................2-5
4. Connecting the Parallel Cable or USB Cable .................2-6
5. Connecting the Power Cord and Turn ON ......................2-7
6. Installing the Print Cartridge(s) .......................................2-7
Contents
Chapter 3
Printer Basics
Setting Up A Job ........................................................................3-2
1. Setting the Separator Gap ..............................................3-2
2. Centering the Wireframe under the Material...................3-4
3. Setting the Feed Angle....................................................3-4
4. Setting the Wireframe Ramp...........................................3-5
i
Contents
5. Positioning the Feed Fence ............................................3-5
6. Loading Material .............................................................3-6
7. Adjusting the Media Thickness Knob..............................3-7
8. Output Stacker................................................................3-8
9. Printing a Test Piece .......................................................3-8
10. Setting the Print Head Position.......................................3-9
Chapter 4
Using the DA400 with Your Computer
Installing the Printer Driver ....................................................... 4-2
Selecting the DA400 Printer From a Windows Application........ 4-3
About Envelope Designer™ Plus .............................................. 4-4
Making the DA400 the Default Print Driver................................ 4-4
Accessing the Print Driver ......................................................... 4-4
The General Tab........................................................................4-5
Printing Preferences.................................................................. 4-6
The Paper Tab ......................................................................4-6
The Features Tab..................................................................4-8
The Advanced T ab................................................................4-10
Chapter 5
Printer Maintenance
Replacing the Print Cartridge(s) ................................................ 5-2
Prolonging the Life of Print Cartridges....................................... 5-5
Preventive Maintenance............................................................ 5-6
Cleaning..................................................................................... 5-6
Print Quality Problems............................................................... 5-6
Cleaning the Exit and Entry Idler Rollers................................... 5-7
Cleaning the Sensor.................................................................. 5-7
Cleaning the Wipers .................................................................. 5-8
Cleaning the Printer Floor.......................................................... 5-8
ii
Chapter 6
Troubleshooting Y our Printer
Problems and Solutions............................................................. 6-2
Feed Problems .......................................................................... 6-2
Print Quality Problems............................................................... 6-3
Interface Problems..................................................................... 6-6
Motor Problems ......................................................................... 6-6
Other Problems.......................................................................... 6-6
Appendix A
Using the Control Panel Menus
Using the Control Panel............................................................. A-2
Using the Menus........................................................................ A-3
Using the Main Menu................................................................. A-5
1. Address Layout...............................................................A-7
2. Print Quality ....................................................................A-9
3. Font Selection.................................................................A-10
4. Barcode...........................................................................A-11
5. Address Recovery ..........................................................A-12
6. Clear Counter..................................................................A-13
7. Job Settings....................................................................A-13
8. Conveyor Time................................................................A-14
9. Image Overlay.................................................................A-14
10. Purge Print Head ...........................................................A-15
11. Reset Ink Counter...........................................................A-15
Using the Setup Menu............................................................... A-16
1. Stop On Feed Err (Error) ................................................A-18
2. Feeder Signal..................................................................A-18
3. Lines Per Address...........................................................A-19
4. Line Termination..............................................................A-19
5. Hex Dump Mode.............................................................A-20
6. Language........................................................................A-22
7. Transport Speed.............................................................A-23
Contents
iii
Contents
8. Postal Bundle Brk (Break)...............................................A-23
9. Pre-Purge........................................................................A-25
10. Feed Gap........................................................................A-26
11. ROM Revision.................................................................A-26
12. Print Head Size...............................................................A-27
Using the Service Menu............................................................. A-28
1. Adjust Print......................................................................A-28
Appendix B
DA400 Specifications
Equipment Specifi cations.......................................................... B-2
Material Specifi cations............................................................... B-5
Appendix C
Glossary
Index
iv
Glossary..................................................................................... C-1
Index.......................................................................................... I-1
Chapter
1
Overview
The Pitney Bowes DA400 is a
versatile, easy-to-use desktop
printer designed for addressing
applications.
This chapter explains what's in
this guide, and tells you how to
order supplies and where to get
more information about using your
DA400.
In this chapter:
Welcome to the DA400 Printer......1-2
Using This Guide...........................1-2
System Requirements...................1-3
Getting Help ..................................1-4
Ordering Supplies..........................1-4
Important Safety Notes..................1-5
Printer Parts and Locations...........1-7
Overview
Welcome to the DA400 Ink Jet Printer
Using This Guide
1-2
The Pitney Bowes DA400 ink jet printer is a desktop printer
used to print addresses, graphics and other information,
on a wide range of material of various sizes, construction
and composition. With the DA400 you can define the font,
placement, print quality and barcode characteristics for
your addresses.
This Operator Guide shows you how to:
• Set up the DA400 printer
• Connect it to your computer
• Define your envelope layout
• Print a test mail piece
• Send a mail job to the printer from your computer
application.
Refer to this guide for information about printer setup, operation and troubleshooting. It is organized as follows:
Chapter 1, Overview
Contains an overview of the DA400 Operator Guide, in for ma tion about obtaining supplies and help, Safety information and component identification.
Chapter 2, Setting Up
Contains instructions for unpacking, assembling and connecting your printer.
Chapter 3, Printer Basics
Explains how to set up your printer to run a job.
Chapter 4, Using the DA400 With Your Com put er
Contains instructions for installing the printer driver, se lect ing the printer from your software program and sending
a mail job from your computer. This chapter also contains
instructions for setting the printer driver preferences.
Chapter 5, Printer Maintenance
Describes how change and maintain printer cartridges and
how to keep the printer clean and functioning prop er ly.
Chapter 6, Troubleshooting
Contains a list of possible prob lems and their so lu tions.
Overview
Appendix A—Using the Control Panel Menus
Explains the Main Menu, Setup Menu and Service Menu
options available on the DA400 control panel.
Appendix B—Specifications
Provides hardware and material specifications. Your printer
will run at its best when your material conforms to our
specifications.
Appendix C—Glossary
Explains the meanings of common terms used with address printing equipment.
System Requirements
To operate the DA400 with your computer, your system
must meet the following requirements:
CPU: Pentium II or above.
Memory: 128 MB minimum.
Operating
System: Windows 2000/XP.
Printer Cable: Parallel or USB. Parallel cable length
cannot exceed 10 feet.
1-3
Overview
Getting Help
The World Wide Web
If you need technical support for your printer, please contact the Pitney Bowes Customer Care Center at:
www.pb.com\support
You'll find the latest support information about our products
as well as answers to frequently asked technical questions
(FAQs). You'll also be able to e-mail questions of your own.
Phone Support
If you need technical support for your printer, please contact the Pitney Bowes Customer Care Center at:
1.800.522.0020
Before You Contact Pitney Bowes...
Please see Chapter 6, Troubleshooting, for a description
of common problems and their solutions. If you need to
call the Customer Care Center, please have the following
information at hand:
• Product name: DA400.
• Serial number: See back of printer.
• Nature of problem: What happens and when does it
happen?
• The steps you've already taken to solve the problem
and the results.
1-4
Overview
Ordering Supplies
Important Safety Notes
Pitney Bowes has made it easier than ever to order supplies designed specifically for your printer. Just point your
browser to:
www.pb.com\supplies
You'll find a complete, easy-to-navigate online store that offers a wide assortment of genuine Pitney Bowes accessories and supplies at attractive prices. If you prefer to order
by phone, please call:
1.800.243.7824
Our representatives will be happy to answer your questions and take your order.
The following safety information applies at all times:
• Please read all the instructions furnished with your
printer before you attempt to operate it. Save these
instructions for future use.
• Always use the power cord supplied with the machine
and plug it into a properly grounded outlet that's
located near the machine and is easily accessible.
The power cord socket outlet is the primary means
of dis con nect ing the machine from the AC power. The
socket outlet should be near to the equipment and
should be easily accessible.
WARNING! An improperly grounded
machine can present a potentially serious
shock hazard to the user.
• DO NOT use an adapter plug on the power cord or wall
outlet.
• DO NOT remove the ground pin from the power cord.
• DO NOT route the power cord over sharp edges or trap
it between pieces of furniture.
• Insure that there is no strain on the power cord where it
passes between the equipment, walls or furniture.
1-5
Overview
Important
Safety Notes
(continued)
• Keep fingers, loose clothing, jewelery and long hair
away from the moving parts.
• Avoid touching moving parts or materials while the
printer is in use. Before clearing a jam, be sure the
printer comes to a complete stop.
• When removing jammed material, avoid using too much
force to protect yourself against injury and damage to
the printer.
• Use the printer only for its intended purpose.
• For best performance, use only Pitney Bowes approved
supplied ink car tridg es and cleaners.
• In addition, follow any specific occupational safety and
health standards prescribed for your workplace or area.
1-6
Overview
Printer Parts and Locations
Before operating the printer, first become familiar with the
components shown in this section. Many of these components are mentioned throughout the manual from setup to
main te nance.
Rear
Chassis
Clamp
Knob
Belt Fence
H-Block
Front
Top
Cover
Control
Knob
Sliding
Fence
USB
Interface
Parallel
Interface
Power Switch
Front Bottom Cover
1-7
Overview
Printer Parts
and Locations
(continued)
Rear Chassis
Clamp Knob
Wire
Frame
Feed Ramp
Upper Floor
Clamp Knob (Print Head Assembly)
Clamp Knob
(Print Head Tilt)
Control Panel
Feed Rollers
(Tires)
Print
Station
Cover
1-8
Print Head
Assembly
Exit Roller
Exit Idler Rollers
Overview
Printer Parts
and Locations
(continued)
Clam Knob (Print Head Assembly
Print Head
Bracket
Entry Idler Rollers
Print Head
Latch
Transport Rollers
Lower Floor
Front Bottom
Cover
1-9
Overview
1-10
Chapter
2
Setting Up
Your
DA400 Printer
This chapter explains how to
unpack, assemble and connect
your new printer.
In this chapter:
Choosing a Location......................2-2
Assembling the Printer ..................2-3
1. Installing the Bin Extension .....2-3
2. Installing the Wire Frame
Assembly.................................2-4
3. Installing the Sliding Fence......2-5
4. Connecting the Parallel
Cable or USB Cable................2-6
5. Connecting the Power Cord
and Turn ON ............................2-7
6. Installing the Print
Cartridge(s)..............................2-7
Setup
Choosing a Location
The following environmental considerations must be kept
in mind when selecting a location for the Address Printer.
Doing otherwise may affect the operation and performance
of the Address Printer.
1. Place the printer close enough to the computer for the
parallel or USB cable to reach.
NOTE: A/B Parallel switches are not recommended
for operation with this printer.
2. Place the printer on a flat, stable surface.
3. Use a grounded, dedicated outlet for the printer only.
Do not use an adapter plug.
4. Avoid locations near direct sunlight, excessive heat,
high humidity, moisture, or dust.
5. Keep the entire system away from large motors or
other appliances that might disturb the power supply or
create potential interference.
2-2
Setup
Assembling the Printer
Once you've placed the printer in a suitable location, assemble the printer components in the following order:
NOTE: Do not plug the printer into the power source until
you've completed steps 1-4.
1. Install the bin extension
2. Install the wire frame assembly.
3. Install the sliding fence.
4. Connect the parallel or USB cable.
5. Attach the power cord and turn the printer ON.
6. Install the print cartridges.
1. Installing the Bin Extension
Seat the Bin Extension on
the upper floor as shown at
right. Use the screws provided to secure the Bin Extension.
2-3
Setup
Assembling
the Printer
(continued)
2. Installing the Wire Frame Assembly
A. Turn the Clamp Knob to
loosen the Feed Ramp.
Slide the Ramp to the
top of the Wire Frame
Assembly and retighten
the Clamp Knob to
secure it.
B. Hold the Wire Frame
Assembly nearly vertical with the Feed Ramp on the
upper end and the Deflector Plate on the lower end.
C. Insert the Deflector
Plate and Slide into the
channel in the Upper
Floor Assembly. Slide the
Wire Frame Assembly
to the center of the floor.
When properly installed,
the slide is contained
in the channel by the
lips on both sides of the
channel.
2-4
D. Locate the Clamp Knob
on the back of the
printer’s Upper Floor
Assembly. Turn to loosen
the Clamp Knob and
move it over to align it
to the center of the Wire
Frame Assembly .
Setup
Assembling
the Printer
(continued)
E. Remove the Clamp Knob
and the nylon washer
from the printer and save
for installation of the
Wire Frame Assembly.
F. Lower the Wire Frame
Assembly. Align the slot
in the Media Support to
the hole for the Clamp Knob.
G. Reinstall the Clamp Knob and washer through the slot
in the Media Support. Tighten the Clamp Knob to hold
the Wire Frame Assembly in place.
3. Installing the Sliding Fence
Included in the Accessory Kit is a long and short Sliding
Fence. The fences keep the media together in a stack. Use
the short Sliding Fence for postcards and media up to the
size of DL envelopes. Use the Long Sliding Fence for all
other sizes.
A. Locate the two long
slotted Fence Retainer
tabs on the Upper Floor.
This is where the Sliding
Fence attaches to the
printer.
B. Slide the rectangular
shaped edge of the
Sliding Fence between
the two tabs.
2-5
Setup
Assembling
the Printer
(continued)
4. Connecting the Parallel Cable or USB Cable
Use the parallel cable to connect the printer to a standard
Centronics parallel port on your computer, or if your computer has USB ports, you can use a USB cable.
The Address Printer ports are located on the rear of the
printer near the power switch.
Parallel Cable
A. Align the male end of the parallel cable to the port on
the printer. Push the cable connector completely in.
B. Secure the cable in place by snapping the two wire
clips located on each side of the parallel connector into
the tabs on the cable.
C. Align the other end of the cable to the connector on the
computer and push into the port.
D. Secure the cable in place by screwing the thumb
screws on the cable connector into the connector on
the computer.
USB Cable
A. Align the squarer end of the USB cable to the USB port
on the printer. Push the cable connector completely in.
2-6
B. Align the flatter, rectangular end of the USB cable to
the USB port on the computer or USB hub. Push the
cable connector in completely.
Parallel Port
USB Port
Setup
Assembling
the Printer
(continued)
5. Connecting the Power Cord and Turn ON
A. Make sure that the power switch is turned OFF (0),
then connect the power cord to the printer.
Power cord and USB Cable
Attached
B. Plug the power cord into a grounded outlet. Please
review the safety information on pages 1-5 and 1-6.
Once you've connected the cable, press the print er’s
power switch to the “I” (ON) po si tion. The switch is located
next to the power cord re cep ta cle.
When you turn the printer on. The LCD menu displays that
the printer is initializing. After a few seconds, the printer will
automatically go "ON LINE".
You can tell if the printer is ON LINE, by looking at the
green indicator light above the ON LINE key. When the
printer is ON LINE, the indicator will be lit.
Power Cord and Parallel Cable
Attached
6. Installing the Print Cartridge(s)
The printer uses Print Cartridges which you must install
before you can print. Follow the instructions in Chapter
5—Maintenance to install the new cartridges.
2-7
Setup
2-8
Chapter
3
Printer Basics
In this chapter you'll learn about
key fea tures of the DA400 printer
and how to ad just it to meet the
re quire ments of your material.
In this chapter:
Setting Up a Job............................3-2
1. Setting the Separator Gap.......3-2
2. Centering the Wireframe .........3-4
3. Setting the Feed Angle............3-4
4. Setting the Wireframe Ramp...3-5
5. Positioning the Feed Fence.....3-5
6. Loading Material......................3-6
7. Adjusting the Media
Thickness Knob.......................3-7
8. Output Stacker.........................3-8
9. Printing a Test Piece................3-8
10. Setting the Print Head
Position....................................3-9
Basics
Setting Up A Job
Setting up a print job means adjusting the printer to ac com mo date the width, height, thickness and weight of your
ma te ri al.
There are two things that determine how reliably your
printer feeds: the setup adjustments and the quality of your
material. A good setup minimizes misfeeds and jams. And
your printer will perform at its best when you run material
that falls within our published specifications. See Appendix
B for complete material specifications.
1. Setting the Separator Gap
Whenever you switch from
one material type to another, you need to set the gap
between the separators
and the feed roller before
printing begins.
There are three positions of
the "H" Blocks:
• Lever fully down
- adjusted to media
thickness (ready to operate).
H Block
Separators
3-2
• Lever midpoint - not adjusted to any media (free-floating
on media, not set up to operate).
• Lever fully up - locked in the up position, not adjusted to
any media thickness.
Setting the Proper Feed Gap
A. Unlatch and lift the lock
Levers to their highest
position.
This raises the H-Blocks.
Basics
Setting
Up A Job
(continued)
B. Place a sample piece
of material between the
separator tips (the lower
section of the H-Blocks)
and the feed roller.
C. Move the Lock Lever to
the central position so
that the H-Block drops
onto the material, then
push the Lever down
to lock the H-Block in
place.
NOTE: Only do this for H-Blocks where both separator
fingers will contact the material. In the situation shown
above, only the rear H-Block will be set; the front HBlock will be left locked in the up position.
Tips for Setting the Separators
• If the material extends partially under the front H-Block,
you could temporarily move the material under both
separator fingers of the front H-Block and set this too.
This may help with separation and feeding of 'difficult'
material.
• Filled Envelopes - Try setting a slightly wider separator
gap by adding one or two empty envelopes on top of the
filled envelope used to set the separator gap.
• Postcards - Try setting a slightly wider separator gap by
adding one sheet of standard copy paper on top of the
postcard used to set the separator gap.
3-3
Basics
Setting
Up A Job
(continued)
2. Centering the Wireframe under the Material
A. Loosen the Wireframe
Clamp Knob.
B. Place a sample piece of
ma te ri al in the feed area,
up against the rear wall.
Center the wireframe
under your sample piece
of material.
3. Setting the Feed Angle
The feed angle of the wireframe input stacker depends on
the type of material you're running:
3-4
• Empty Envelopes: adjust to a low angle
• Filled Envelopes or Flats: adjust to 30 degree angle
(approximately)
To make the adjustment:
A. Make sure the
Wireframe Clamp Knob
is loosened.
B. Move the wireframe up
or down as required.
C. Tighten the Clamp Knob
to secure the wireframe.
Basics
Setting
Up A Job
(continued)
4. Setting the Wireframe Ramp
A. Make sure the ramp is at the top of the Wireframe.
B. Place a piece of material
onto the Wireframe as
shown and adjust the
ramp downwards until
the material is resting
half way down the angle
of the ramp surface.
NOTE: The Sliding
Fence is not shown for
ease of illustration.
C. Tighten the ramp securing knob.
5. Positioning the Feed Fence
A. Place a sample piece or
trial stack of material in
the input area.
B. Slide the fence until
it almost touches the
stack of material. Check
that there's about 1/16
inch (1.5mm) clearance
between the fence and
the stack.
NOTE: Proper clearance is important. If you push the
fence tight up against the stack, it could retard feeding
and cause jams. If the clearance is too great, pieces
could skew as they feed into the printer.
3-5
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