Pitney Bowes DA30S, DA50S, DA55S Operator's Manual

AddressRight™DA Series Printer

DA30S, DA50S, DA55S

Operator Guide

US/International English Version

NOTICE

The use of this information by the recipient or others for purposes
other than the repair, adjustment or operation of Pitney Bowes
equipment may constitute an infringement of patent and/or other
intellectual property rights of Pitney Bowes or others. Pitney Bowes
assumes no responsibility for any such use of the information.

Except as provided in writing, duly signed by an officer of Pitney
Bowes, no license, either express or implied, under any Pitney
Bowes or any third party’s patent, copyright, or other intellectual
property rights is granted by providing this information.

SV62381 Rev. B

Second Edition, June, 2010.

©2010 Pitney Bowes Inc. All rights reserved.

This book may not be reproduced in whole or in part in any fashion
or stored in a retrieval system of any type or transmitted by any
means, electronically or mechanically, without the express written
permission of Pitney Bowes.

We have made every reasonable effort to assure the accuracy and
usefulness of this manual, however we can not assume responsibility
for errors or omissions or liability for the misuse or misapplication of
our products.

Envelope Designer and SmartMailer are registered trademarks
of Pitney Bowes, Inc. Microsoft and Windows are trademarks or
registered trademarks of Microsoft Corporation.

NOTE: DA30S/DA50S/DA55S

The similarity of the DA30S/DA50S and DA55S printers allows their
features and operation to be documented together. The principle
difference in these printers is that the DA55S is a color printer that
uses both a black and color ink cartridge. The DA30S/DA50S only
uses a black ink cartridge.

The photos and illustrations in this document are of the DA55S
printer, but representative of each printer.

IMPORTANT: Model and feature availability varies by country.

Contact your machine supplier for more information. This guide
covers all models and features. Inclusion within this guide does not
guarantee availability of a particular model or feature within your
country.

Conforms to the Following:

FCC Rules

NOTE: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause interference to radio
communications. Operation of this equipment in a residential area is
likely to cause interference in which case the user will be required to
correct the interference at his own expense.

CAUTION: Changes or modifications to this equipment not

expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

Shielded USB cables must be used with this equipment to ensure
compliance with the limits. Use of unshielded USB cables is
prohibited.

WARNING! This is a Class A product. In a domestic environment

this product may cause radio interference in which case the user
may be required to take adequate measures.

EMC Directive 2004/108/EC

Low Voltage Directive 2006/95/EC

Tested for compliance by TUV Rheinland Product Safety to meet
regulatory requirements in USA, Canada, and Europe.

Also Conforms to:

Directive 2002/96/EC (OJ:L37/24/2003) on waste electrical and
electronic equipment (The WEEE Directive)

Directive 2002/95/EC of the European Parliament and of the Council
of 27 January 2003 on the restriction of the use of certain hazardous
substances in electrical and electronic equipment.

This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.

Table of

C

Contact Information List

USA Contacts .......................................................................iii

Canada Contacts ..................................................................iii

Other Country Contacts ....................................................... iv

Chapter 1 - Introduction

Welcome to the DA30S/DA50S/DA55S Ink Jet Printer .....1-2

Using This Guide ...............................................................1-2

System Requirements .......................................................1-2

Getting Help .......................................................................1-3

Online Help ................................................................ 1-3

Printer Options ...................................................................1-3

Important Safety Notes ......................................................1-4

Other Informational Cautions ..................................... 1-5

ontents

Important Safety Notes for the EU Only ..................... 1-6

Printer Parts and Locations ...............................................1-7

Chapter 2 - Printer Basics

Printer Features Overview .................................................2-2

Setting Up a Job ................................................................2-3

1. Setting the Separator Gap ................................... 2-3

2. Centering the Input Guide under the Material ..... 2-5

3. Setting the Feed Angle ........................................ 2-5

4. Positioning the Side Guide .................................. 2-6

5. Loading Material .................................................. 2-7

6. Adjusting the Position of the Feed Ramp ............ 2-8

7. Adjusting the Media Thickness Lever .................. 2-9

8. Adjusting the Upper Exit Rollers ........................ 2-10

9. Printing a Test Piece ...........................................2-11

Printer Driver Software .................................................... 2-11

Selecting Printer Properties ......................................2-11

Using the Control Panel ...................................................2-12

Using the Menus ..............................................................2-13

Using the Main Menu ............................................... 2-14

Using the Setup Menu ............................................. 2-15

iSV62381 Rev. B

Table of Contents

Chapter 3 - Printer Maintenance

Preventive Maintenance ....................................................3-2

Print Quality Problems .......................................................3-2

Cleaning the Exit Rollers ...................................................3-3

Cleaning the Sensor ..........................................................3-3

Cleaning the Floor Assembly and Top Cover ....................3-3

Purging the Printhead ........................................................3-3

Installing and Removing the Ink Jet Cartridges .................3-4

Installing the Ink Jet Cartridges (Color & Black) ........ 3-4

Removing the Ink Jet Cartridges ................................ 3-6

CMYK Printing Alignment (DA55S ONLY) .........................3-7

Chapter 4 - Troubleshooting

Problems and Solutions .....................................................4-2

Feed Problems ..................................................................4-2

Print Quality Problems .......................................................4-3

Interface Problems ............................................................4-4

Motor Problems .................................................................4-4

Barcode Problems .............................................................4-4

Other Problems .................................................................4-5

Appendix A - Specifications

Equipment Specifications ................................................. A-2

Material Specifications ...................................................... A-8

Appendix B - Glossary

Glossary ........................................................................... B-1

Index

Index ................................................................................... I-1

ii SV62381 Rev. B

Contact Information List

USA Contacts

Product Name - DA30S, DA50S or DA55S

• For frequently asked questions, go to: www.pb.com and click on

Customer Support.

• To place requests for service or training, go to: www.pb.com and

click on My Account.

• To order supplies and accessories, call the Supply Line™ at:

1.800.243.7824 or go to: www.pb.com and click on Online
Store.

• To view and pay invoices online, go to: www.pb.com and click

on My Account.

• To view inventory, go to: www.pb.com and click on My Account.

• For direct questions, call: 1.800.522.0020. Customer Service
Representatives are available Monday through Friday, 8:00 AM ­8:00 PM ET.

Canada Contacts

Product Name - DA30S, DA50S or DA55S

• For frequently asked questions or to order supplies, go to:

www.pitneybowes.ca

• For direct questions, call: 1.800.672.6937. Customer Service
Representatives are available Monday through Friday, 8:30 AM ­4:00 PM ET.

iiiSV62381 Rev. B

Contact Information List

Other Country Contacts

Contact information is given in a separate publication supplied with
the product.

iv SV62381 Rev. B

1 • Introduction

The DA30S/DA50S/DA55S is a versatile, easy-to-use desktop
printer designed for addressing applications. This chapter
explains what's in this guide, and tells you how to order
supplies and where to get more information about using your
printer.

Welcome to the DA30S/DA50S/DA55S Ink Jet Printer ......1-2

Using This Guide ................................................................1-2

System Requirements ........................................................1-2

Getting Help........................................................................1-3

Online Help ..................................................................1-3

Printer Options....................................................................1-3

Important Safety Notes .......................................................1-4

Other Informational Cautions .......................................1-5

Important Safety Notes for the EU Only .......................1-6

Printer Parts and Locations ................................................1-7

1-1SV62381 Rev. B

1 • Introduction

Welcome to the DA30S/DA50S/DA55S Ink Jet Printer

The DA30S/DA50S/DA55S ink jet printer is a desktop printer used
to print addresses, graphics and other information, in color (DA55S),
on a wide range of material of various sizes, construction and
composition. You can define the font, placement, print quality and bar
code characteristics for your addresses.

Using This Guide

Refer to this guide for information about printer setup, operation and
troubleshooting. It is divided into the following chapters:

Chapter 1, Introduction - Contains an overview of the Operator

Guide, Help resources, safety information, as well as printer parts
and locations.

Chapter 2, Printer Basics - Explains how to set up your printer to

run a job.

Chapter 3, Printer Maintenance - Describes how to keep the printer

clean and functioning properly.

Chapter 4, Troubleshooting - Contains a list of possible problems

and their solutions.

Appendix A, Specifications - Provides hardware and material

specifications. Your printer will run at its best when your material
conforms to our specifications.

Appendix B, Glossary - Explains the meanings of common terms

used with address printing equipment.

System Requirements

In order to operate the printer with your computer, your system must
meet the following requirements:

CPU: Pentium III 500MHz. or greater, 500MB RAM or more

preferred.

Operating System: Windows 2000/2003 Server/XP
USB Cable or Ethernet Cable: A USB cable is supplied with your

printer. If you choose to use another cable, make sure it isn't any
longer than 16 feet (5m).

1-2 SV62381 Rev. B

Introduction • 1

Getting Help

As you use your printer, there may be times when you need help
to solve a specific application problem, or you may want additional
information about printer operation.

Refer to the Contact Information List at the front of this guide for

more information or in the separate contact sheet supplied with your
machine.

Online Help

The Print Driver for your printer has a built-in help system. To get to

the driver, click on Properties from Windows print dialog box. Right-

click on items in question for the "What's This" Help button.

If you're using programs such as Envelope Designer™ or
SmartMailer

to display information about the open screen. Select the Help

menu to display a list of topics or search for a term. Refer to the
documentation supplied with these programs for more information.

™

, press the F1 key while you're using the program

NOTE: The availability of software varies by country. Refer to your

machine supplier for details of software available to you.

Printer Options

There are several options available for your addressing printer, such
as ink drying equipment which may reduce smudging on glossy
stock, stackers, and envelope designing software.

NOTE: The availability of software and product varies by country.

Refer to your machine supplier for availability details in your
country.

1-3SV62381 Rev. B

1 • Introduction

Important Safety Notes

Follow the normal safety precautions for all office equipment:

• It is recommended that you use only Pitney Bowes approved
supplies, in particular aerosol dusters. Improper storage and
use of aerosol dusters or flammable aerosol dusters, can cause
an explosive-like condition that could result in a personal injury
and/or property damage. Never use aerosol dusters labeled
flammable and always read instructions and safety precautions
on the duster container label.

• To obtain supplies, please contact our Supply Line™ to place
orders. Material Safety Data Sheets can be obtained on the web

or from our Supply Line™. Refer to the Contact Information List

for more information.

• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet located near the machine and
easily accessible. Failure to properly ground the machine can
result in severe personal injury and/or fire.

• Avoid touching moving parts or materials while the machine is in
use. Keep hands, loose clothing, jewelry and long hair away from
all moving parts.

• Do not remove covers or defeat safety interlock switches. Covers
enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.

• Place the unit in an accessible location to allow for proper
venting of the equipment and to facilitate servicing.

• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply.

• Do not use an adapter plug on the line cord or wall outlet.

• Do not remove the ground pin from the line cord.

• Do not route the power cord over sharp edges or trap between
furniture.

• Ensure there is no strain on the power cord and that it does not
become jammed between the equipment, walls or furniture.

1-4 SV62381 Rev. B

Introduction • 1

• Be certain the area in front of the wall receptacle into which the
machine is plugged is free from obstruction.

• Before clearing a jam, be sure machine mechanisms come to a
stop.

• When removing jammed material, avoid using too much force to
protect against minor personal injury and damaging equipment.

• To prevent overheating, do not cover the vent openings.

• Operation of this equipment without periodic maintenance will
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your machine supplier for
required service schedule.

• Read all instructions before attempting to operate the equipment.

• Use this equipment only for its intended purpose.

Other Informational Cautions

NOTES:

• In case of an ink spill, leaking ink, or excessive ink
accumulation, immediately disconnect the power cord plug
from the wall outlet and call your machine supplier for a
cleaning.

• Always follow the specific occupational safety and health
standards for your workplace.

• Avoid using wall outlets that are controlled by wall switches,
or shared with other equipment. If a wall outlet controlled by
a wall switch is used, mail could be interrupted if the printer is
plugged in when the wall switch is used to turn power off.

1-5SV62381 Rev. B

1 • Introduction

Important Safety Notes for the EU Only

In some countries the equipment is supplied with a moulded mains
lead and plug. In other countries, or if the supplied lead is not used,
the following information applies:

1. An approved mains lead for the country concerned must be
used.

2. As the colours of the wires in the mains lead of this equipment
may not correspond with the coloured markings identifying the
terminals in your plug, proceed as follows:

- The wire which is coloured green and yellow must be

connected to the terminal in the plug which is marked with
the letter “E” or by the earth symbol (
or green and yellow.

- The wire which is coloured blue must be connected to the

terminal which is marked with the letter “N” or coloured
black.

) or coloured green

- The wire which is coloured brown must be connected to the

terminal which is marked with the letter “L” or coloured red.

3. The wires in the supplied mains lead are coloured in accordance
with the following code:

Green and Yellow - Earth
Blue - Neutral
Brown - Live

WARNING! THIS EQUIPMENT MUST BE

EARTHED. The socket outlet should be near to the
equipment and should be easily accessible.

1-6 SV62381 Rev. B

Introduction • 1

Printer Parts and Locations

The figure below calls out key machine components, each of which
is briefly described in the text that follows. Refer to the figure below
for component location.

1

2

15

14

13

3

12

4

11

5

6

7

10

8

H-Block Separators - Adjust to the thickness of your material.

1

9

The gap between the H-Block separator fingers and the feed
rollers should be just enough to allow a single piece to feed
through the printer.

Input Area - Where you stack material for printing. You'll make

2

most setup adjustments in this general area.

Interface Panel (Not Shown) - Located on the lower part of

3

the rear cover, the panel has the power cord receptacle. See
figure on page 1-9.

Feed Ramp and Lock Knob - The feed ramp adds a gentle

4

slope to the stack to help feeding. Lower the feed ramp until
the top of the bottom piece in the stack reaches the middle of
the feed ram. Secure the feed ramp with the lock knob.

1-7SV62381 Rev. B

1 • Introduction

Input Guide - Supports the material stack. Adjust the feed

5

angle to accommodate the weight of the material you're
running. Adjust its side-to-side position so it's centered under
the stack.

6

ON/OFF Switch - Powers the printer on and off.

7

Input Guide Slide Block - Slides the input guide side to side.

Lock in position with the lock lever (Item 8).

Input Guide Slide Lock Lever (Not Shown) - Locks the input

8

guide slide in position.

USB and Ethernet Cable Connectors (Not Shown) - Used

9

to connect the printer to a PC. See figure on page 1-9.

Side Guide - Helps confine the stack. Adjust to the width of

10

your material plus 1/16" (2mm) clearance.

Control Panel - Use the control panel buttons to access

11

printer menus, define print options, run the print job, position
the print carriage and turn the printer on and off line. If you
have the print driver loaded on your computer, you can easily
perform these functions from within your application.

Output Stacker Tray (Not Shown) - Printed material is

12

deposited in the stacker (catch) tray. The tray holds about 5"
(130mm) of material.

Transport Door (Not Shown) - Open to gain access to the

13

print cartridge and exit rollers. See figure on page 1-9.

Exit Rollers (Not Shown) - Guides the printed material as it

14

exits the printer. Adjust so that each roller overlaps the edge of
the material by 1/4" (6mm). See figure on page 1-9.

Output Area - Where printed material is ejected from the

15

printer.

1-8 SV62381 Rev. B

Power Receptacle

Printer Interface Panel

Introduction • 1

USB
Cable
connects
here

USB/Ethernet Connectors

Exit Rollers

Ethernet
Cable
connects
here

Transport Door (Open) and Exit Rollers

1-9SV62381 Rev. B

1 • Introduction

This page is intentionally blank.

1-10 SV62381 Rev. B

2 • Printer Basics

In this chapter you'll learn about key printer features and how
to adjust it to meet the requirements of your print jobs.

Printer Features Overview ..................................................2-2

Setting Up a Job .................................................................2-3

1. Setting the Separator Gap .....................................2-3

2. Centering the Input Guide under the Material .......2-5

3. Setting the Feed Angle ..........................................2-5

4. Positioning the Side Guide ....................................2-6

5. Loading Material ....................................................2-7

6. Adjusting the Position of the Feed Ramp ..............2-8

7. Adjusting the Media Thickness Lever ....................2-9

8. Adjusting the Upper Exit Rollers ..........................2-10

9. Printing a Test Piece ............................................2-11

Printer Driver Software .....................................................2-11

Selecting Printer Properties .......................................2-11

Using the Control Panel....................................................2-12

Using the Menus...............................................................2-13

Using the Main Menu .................................................2-14

Using the Setup Menu ...............................................2-15

2-1SV62381 Rev. B

2 • Printer Basics

Printer Features Overview

This section provides a brief overview of the printer features. Refer to

Appendix A, Specifications, for detailed specifications for the printer,

including specific requirements for using each type of material.

Speed (pieces per hour)

Printer speed refers to the number of pieces of mail that can be
processed in an hour. The printer can process up to 10,000 #10 or
DL envelopes per hour (7,000 for the DA30S), depending on the
address content and configuration. Printer speed depends on the
number of characters per line, the number of lines, character size,
font, interface, barcode, material size and graphics.

Print Qualities

Draft, Letter, Executive with optional Light Mode.

Internal Fonts

13 (14 including Code 3 of 9 Barcode).

Font Size

Font size refers to the size of each typeface. The printer uses from 4
to 144 point size for internal or downloaded fonts.

Media Size

The printer can print on the following range of material sizes.

Width Height Thickness
Minimum 4.5" (114 mm) 3.5" (89 mm) .003" (.08 mm)
Maximum 12.75" (324 mm) 13.5" (343 mm) .125" (3.175 mm)

Approved Media Types

The printer can be used with envelopes, booklets, catalog envelopes,
postcards, self mailers, and paper. All envelopes must be without
windows, empty and unsealed. Any folded material needs to be
tabbed.

2-2 SV62381 Rev. B

Printer Basics • 2

Setting Up a Job

Setting up a print job means adjusting the printer to accommodate
the width, height, thickness and weight of your material.

There are two things that determine how reliably your printer feeds:
the setup adjustments and the quality of your material. A good setup
minimizes misfeeds and jams. And your printer will perform at its best
when you run material that falls within our published specifications.

Please see Appendix A, Specifications for complete material

specifications.

1. Setting the Separator Gap

Switching from one material type to another requires setting the

gap between the separators and the feed roller before printing
begins. To find the correct spacing, refer to the figure on the next
page and follow the instructions below:

A. Loosen the lock knobs to unlock all three H-Blocks.
B. Lift all three H-Blocks to their highest position and lock in

place.

C. Place a sample piece of material into the input area. Align

the sample with the left wall of the input area, then place
it between the separator fingers (the lower section of the
H-Blocks) and the feed roller.

D. Lower only the H-Blocks that come in direct contact with

the sample material. Make sure the material is between the
separator fingers and the feed rollers, and that the separator
fingers do not directly contact the feed rollers.

E. Lock each separator in place.

NOTE: If the separator gap is not set properly, the printer

will misfeed or jam. If the gap is too big, the printer will feed
doubles (two or more pieces at the same time). If the gap is
too small, material will jam at the feed roller entrance. If you're
running post cards and have feeding problems, set a smaller
gap between the H-Block separators and feed rollers, or use
thinner media.

2-3SV62381 Rev. B

2 • Printer Basics

Setup Example Using #10 or DL Envelopes

Perform preceding steps A-E for setting the feed gap using #10

or DL envelopes. Notice that only two of the H-Block Assemblies
completely rest on the envelope. The third H-Block has one
separator finger on the envelope and one on the feed roller.

A. Take Side Guide off and remove out of the way.
B. Fit a second envelope between the other half of the H-Block

Assembly and the Feed Roller.

C. Loosen the H Block

Knob to let the

H-Block Lock Knob

H-Block Assembly
fall freely onto the
envelope. Verify
envelopes are
between all the
Separator Fingers
and the Feed Rollers.

D. Lock in Place by

tightening the H Block

Separator
Finger

Feed Roller

Knob.

E. Remove the second envelope from under the third H-Block

Assembly.

F. Replace the Side Guide and proceed to the instructions in

sections:

• 2. Centering the Input Guide under the Material

• 3. Setting the Feed Angle

• 4. Positioning the Side Guide

G. The Input Bin can now be filled with # 10 envelopes for

printing. The stack of envelopes should be “shingled” or
layered with the piece on top partially covering the piece
below it like shingles on a roof. Load into the input bin
with flap away from the feed roller and facing downward.
Start with just a few envelopes to start the stack and get
the angled contour of the bin area, then add several more
pieces, Then add the remainder of the stack.

2-4 SV62381 Rev. B

Printer Basics • 2

2. Centering the Input Guide under the Material

A. Place a sample piece of material in the feed area, up against

the support plate.

B. Push down on the input guide lock lever to free the input

guide slide.
C. Center the input guide under your sample piece of material.
D. Pull up on the lock lever to secure the input guide in position.

3. Setting the Feed Angle

The feed angle of the input guide depends on the type of

material you're running:

• Heavy material: adjust to a low angle.

• Standard material: adjust to the center (45 degree Angle).

• Light material: adjust to a high angle.

To make the adjustment:

A. Loosen the lock knob on the input guide slide.
B. Move the input guide up or down as required.
C. Tighten the lock knob to secure the input guide.

Input Guide

Lock Knob

2-5SV62381 Rev. B

2 • Printer Basics

4. Positioning the Side Guide

Your printer comes with two side guides—a long one and a short

one. Use the long side guide for #10 or DL envelopes and larger
materials. Use the short side guide for materials smaller than a
#10 or DL envelope.

It is important that the side guide not be adjusted tight against

the media.

To position the fence:

A. Place a sample piece or trial stack of material in the input

area.

B. Slide the side guide until it almost touches the stack of

material.

C. Check that there's about 1/16" (2mm) clearance (the

thickness of a dime) between the side guide and the stack.

NOTE: Proper clearance is important. If you push the side

guide tight up against the stack, it could impede feeding
and cause jams. If the clearance is too great, pieces could
skew as they feed into the printer.

Side Guide

2-6 SV62381 Rev. B

Printer Basics • 2

5. Loading Material

Once your printer is set up, you can load material and make a

test print. Avoid misfeeds by following these precautions:
A. Make sure the input area is free of dust and other matter.
B. Take a manageable amount of material and while holding

it as shown, fan all sides of the material to separate each

piece. This step helps keep misfeeds to a minimum.
C. Tamp the material on a flat surface, making sure that the

stack is square.
D. Shingle the stack as you load it into the input area. Load

envelopes so the side to be printed faces up. Flaps should

be down and oriented away from the feed roller (flaps

trailing).

E. Position the right edge of the envelopes flush against the

support plate. Begin with just a few envelopes to start the

stack and get the proper contour, then add several more

pieces. Then, add the remainder of the stack.

NOTE: Envelope feeding is generally more reliable if there

are more than just a couple of envelopes in the input bin.

F. Adjust the position of the feed ramp as described on the next

page.

2-7SV62381 Rev. B

2 • Printer Basics

6. Adjusting the Position of the Feed Ramp

With a stack of material loaded:

A. Loosen the lock knob that holds the feed ramp in position.
B. Lower the feed ramp until the top of the bottom piece of the

stack reaches the middle of the feed ramp.

C. Tighten the feed ramp's lock knob to hold it in position.

Feed Ramp

At this point, it's a good idea to recheck your setup adjustments:

• Is the separator gap adjustment correct?

• Is the input guide centered under the material?

• Is the feed angle okay?

• Is there a slight clearance between the side guide and the
edge of the stack?

2-8 SV62381 Rev. B

Printer Basics • 2

7. Adjusting the Media Thickness Lever

The media thickness lever sets the distance between the

printhead and the material. Use it to compensate for different
material thicknesses. The lever is located inside the printer under
the transport door, as shown below.

Media Thickness
Lever

1. Set for approximate material thickness:

• Up position for thicker material (.118" or 2mm).

• Down position for paper or card stock (.010" or 0.25mm).

2. Print a test piece with the lever in the middle position. If the
address appears blurred or too light, lower the lever; if the
address appears smeared, raise the lever.

A NOTE ABOUT PRINT QUALITY: The printer is designed to

feed and print on a range of materials with various finishes and
coatings. However, the sharpness of the print may vary with
different materials, depending on how absorbent the surface is,
as well as other qualities.

You'll get best results using white wove bonded stock. Printing
is less sharp on Tyvek, recycled and glossy material. It is also
possible that ink may not dry thoroughly on certain very glossy
materials. Always test high gloss materials for their drying
qualities before you buy them in quantity and attempt to run a
print job.

2-9SV62381 Rev. B

2 • Printer Basics

8. Adjusting the Upper Exit Rollers

Adjust the upper exit rollers so the outside edge of the rollers

overlap the left and right edges of the material by 1/4" (6mm).
Slide the rollers from side to side to make the adjustment.

IMPORTANT: Make sure the rollers do not touch any printed

area of the material. If this happens, the rollers will act like a
printing press and imprint a faint impression at incremental
distances on the material. If this happens, move the roller or
rollers toward the nearest clear zone, that is, an area free of
printing.

Output Stack Height

The output stacker holds up to five inches of material before

it becomes necessary to remove the stack from the bin. The
optional power stacker increases capacity to 300 #10 or DL
envelopes.

NOTE: As the stack approaches the 5" (130mm) limit, there is

a potential for stacking misfeed (pieces not neatly stacked one
on top of the other). This can cause envelopes to stack out of
printed sequence.

2-10 SV62381 Rev. B

Exit Rollers

Printer Basics • 2

9. Printing a Test Piece

Print a test piece to ensure the material is loaded properly.

(Or you can use a single test piece if you'd like to check your
setup adjustments.) Use the Control Panel keys to print a test

piece. Refer to Using the Control Panel in this chapter for more

information.

Check the print quality. If it's not what you want, adjust the media

thickness lever as required and run another test piece. When
you're satisfied with the setup adjustments, you're ready to run
the job.

Printer Driver Software

Before you can use your printer with your computer, you must install
a printer driver. The driver gives your computer information about the
printer you're using, and tells the printer about the settings you want
to use in your print job.

If you have not previously installed the printer driver on your
computer, refer to the installation instructions furnished with it.

The printer drivers are contained on a CD that comes with your
printer. To set up, follow the instructions as shown in the installer.

Selecting Printer Properties

This section describes printer properties and use of the windows
for selecting the available options. To access the main properties
window, follow these steps:

1. Click the Start button in the task bar, then select Settings.

2. Click Printers. The Printer window displays.

3. Right click the Pitney Bowes printer icon, then left click the
Properties option.

The Properties window opens and displays seven tabs, each of

which allows access to different printer options. An explanation of the
items on each tab is available by doing the following:

• Right click an item to display the "What's This" button.

• Right or left click this button to display the information about the
selected item.

Options may differ depending on which software drivers are used.

2-11SV62381 Rev. B

2 • Printer Basics

Using the Control Panel

Use the buttons on the control panel to get to the printer menus,
define the print options, run a print job, position the print carriage
and turn the printer ON LINE and OFF LINE. You’ll normally perform
these actions from within the application you’re using to set up your
envelope layout.

NOTE: You also have a PC Control Panel which allows you similar

functionality to the LCD menus. The Control Panel also has online
help.

On Line Eject/- Menu Enter Cartridge/+ Test Env.

The buttons on the control panel perform the following functions:

This Button... Does This...
ON LINE

Eject/- (minus)

Menu

Toggles (switches) between ON LINE
(communicates with host) and OFF LINE
(no communications with host). Note that
the functions of two buttons, Eject/- and
Cartridge/+, vary, depending on whether
the printer is ON LINE or OFF LINE .

When printer is OFF LINE, press to eject
the last printed piece from the printer.
When printer is OFF LINE, press to scroll
through menu items from bottom to top
printer.

Displays the options on the Main Menu and
the Setup Menu. The printer must be OFF
LINE to access the menus.

2-12 SV62381 Rev. B

This Button... Does This...

Printer Basics • 2

Enter

Cartridge/+(plus)

Test Env.

Press to select the currently displayed
menu option.

With the printer OFF LINE, press to move
the ink cartridge holder to the center of the
printer. This makes it easy to remove the
cartridge. With the printer OFF LINE, press
to scroll forward through the menu options.

With the printer OFF LINE, press to print a
test envelope.

Using the Menus

The printer has two menus, both displayed on the LCD:

• Use the Main Menu to control how your printed material looks.

• Use the Setup Menu to configure your printer so it will function
correctly with your computer.

NOTE: The printer must be OFF LINE to access the menu

options.

To select an option:

1. Press the ON LINE button until the LCD message displays OFF

LINE.

2. To access the MAIN MENU, press the Menu button.

3. To access the SETUP MENU, press and hold the Menu button

for four (4) seconds.

4. Press the plus (+) or minus (-) buttons to move through the list

of menu options.

5. When the appropriate menu option appears, press the Enter

button to display the choices associated with that option.

6. Press + or - to scroll through the choices. When an option has an

asterisk (*) in front of it, means that option is presently selected.
(Upon receipt from the factory, the asterisk is typically the default

setting.) When you press the Enter button to define a new

option, an asterisk will appear before the selected option.

7. Press the Menu button several times to back out of the Menu
until the printer displays OFF LINE. Then press the ON LINE

button to print

2-13SV62381 Rev. B

2 • Printer Basics

Using the Main Menu

The Main Menu options are:

MAIN MENU MENU OPTIONS

1. ADDRESS LAYOUT A. DISTANCE TO RIGHT
B. DISTANCE TO BOTTOM
C. LINE SPACING
D. INVERTED PRINTING
E. ORIENTATION
F. ORIENTATION CONTROL

2. PRINT QUALITY A. QUALITY
B. LIGHT MODE

3. FONT A. NAME
B. SIZE
C. BOLD
D. ITALIC

4. BARCODE (U.S. Only) A. LOCATION
B. 9 DIGIT ON/OFF
C. BAR WIDTH

5. ADDRESS RECOVERY A. GET ADDRESS (BATCH)
B. GET ADDRESS (INTER)
C. CLEAR MEMORY

6. CLEAR COUNTER

7. IMAGE OVERLAY A. CAPTURE OVERLAY
B. CLEAR OVERLAY
C. PRINT OVERLAY

NOTE: The settings you defi ne in a software application such

as SmartMailer™ override any settings you choose in the printer
menus.

2-14 SV62381 Rev. B

Printer Basics • 2

Using the Setup Menu

The Setup Menu Options are:

SETUP MENU MENU OPTIONS

1. HEAVY MEDIA MODE

2. TEST PRINT HEAD

3. PURGE PRINT HEAD

4. LINES PER ADDRESS

5. COMMUNICATIONS A. TCP/IP
B. LINE TERMINATION

6. HEX DUMP MODE

7. LANGUAGE A. SYMBOL SET
B. INCH/MILLIMETER
C. MENU LANGUAGE

8. ENVELOPE FEED DELAY

9. ENVELOPE AUTO EJECT A. AUTO EJECT MODE
B. DELAY

10. ROM REVISION #

11. PRINT HEAD MAINT A. HEAD MAINTENANCE
B. MAINT. CYCLE TIME

12. BUNDLE BREAK

13. TRAY BREAK

14. LOW INK WARNING A. DISPLAY WARNING

15. LOGGING SETTINGS A. ENABLE LOGGING

A. ENABLE/DISABLE
B. BREAK CHARACTER
C. BREAK CHARACTER COUNT
D. CHAR. ORIENTATION
E. BREAK LOCATION
F. PRINT BRK CHARS
G. BRK PAUSE TIME

B. WARNING THRESHOLD
C. STOP WHEN EMPTY

B. LOGGING LEVEL
C. PRINT LOG

NOTE: To print a list of the Main Menu and Setup Menu settings,
press the Test button when ROM REV is displayed.

2-15SV62381 Rev. B

2 • Printer Basics

This page is intentionally blank.

2-16 SV62381 Rev. B

3 • Printer Maintenance

This chapter describes the maintenance procedures you
should perform on a regular basis to keep your printer running
trouble-free.

Preventive Maintenance .....................................................3-2

Print Quality Problems ........................................................3-2

Cleaning the Exit Rollers ....................................................3-3

Cleaning the Sensor ...........................................................3-3

Cleaning the Floor Assembly and Top Cover .....................3-3

Purging the Printhead .........................................................3-3

Installing and Removing the Ink Jet Cartridges ..................3-4

Installing the Ink Jet Cartridges (Color & Black) ..........3-4

Removing the Ink Jet Cartridges ..................................3-6

CMYK Printing Alignment (DA55S ONLY) ..........................3-7

3-1SV62381 Rev. B

3 • Printer Maintenance

Preventive Maintenance

The printer is designed for trouble-free service with a minimal
amount of care. You should schedule regular cleaning of the Feed
Rollers, Exit Rollers and Lower Guide.

CAUTION:

• Clean print head, cartridge, ink surfaces and
covers with plain water only. (Water works best!)

• Clean all rubber rollers with isopropyl, denatured
and rubbing alcohol only.

• Use of any other cleaning solvents will void all
warranties.

• Keep petroleum based cleaning solvents away
from rubber or plastic parts. Anything but alcohol
will cause premature breakdown of the rubber
compound.

Print Quality Problems

The print head performs a self cleaning cycle periodically. If print
quality is unacceptable, try the following:

• Adjust the media thickness lever to see if print quality improves.

• Clean the print head cartridge: dampen a soft cotton cloth with
water and wipe the nozzles clean.

Correct Incorrect

• From the Setup Menu, select 3. Purge Printhead. The purging
process clears any clogged ink on the print nozzle. Often this

returns the print quality to a normal level. See Purging the
Printhead in this chapter for more information.

• Install a new ink cartridge. See Installing and Removing Ink Jet

Cartridges in this chapter.

3-2 SV62381 Rev. B

Printer Maintenance • 3

Cleaning the Exit Rollers

If the right and left exit rollers are misaligned, that is, contact printed
surfaces, they can become contaminated with ink. Use water to
dampen a soft cloth and remove the ink from the rollers.

Cleaning the Sensor

A film and/or dust can build up on the sensors and cause misfeeds of
the material. Lift the transport door and use compressed air to blow
dust from the sensors. Cans of compressed air are available from
many computer supply houses.

Sensor Location

Cleaning the Floor Assembly and Top Cover

Periodically wipe the cover and floor assembly (feed deck) with a soft
cotton cloth, dampened with water only.

Purging the Printhead

1. To access the SETUP MENU, press and hold the Menu button

for four (4) seconds.

2. Press the + or - buttons to scroll through the SETUP MENU

options until 3. PURGE PRINT HEAD appears on the LCD

panel.

3. Press the Enter button to select this option.

4. To select Purge Printhead cycle, press Enter when the "Purge

Printhead?" message displays.

5. Press the + button (YES) to enable this option. The printer will

display "Please wait...print head being purged".

6. Press the Menu button to back out of the menu until printer
displays "OFF LINE". Then press the ON LINE button to enable

the printer.

3-3SV62381 Rev. B

3 • Printer Maintenance

Installing and Removing the Ink Jet Cartridges

Installing the Ink Jet Cartridges (Color & Black)

The printer uses Ink Jet Cartridges for printing. You must install a
black only cartridge (DA30S and DA50S), or a black and a color
cartridge (DA55S), before you can print. To begin:

1. With the printer on, press the ON LINE button until the printer

displays "OFF LINE".

2. Open the Transport Door of the printer.

3. Press the Cartridge/+ key on the control panel to move the

carriage to the middle of the printer.

4. Remove the color (DA55S only) or black cartridge (all models)
from its shipping container by peeling the top cover off. Be
careful not to touch the copper ribbon.

WARNING! The ink in the cartridge may be

harmful if swallowed. Keep new and used
cartridges out of reach of children. Discard empty
cartridges immediately.

5. Gently remove the tape covering the ink nozzles on the print
cartridge. Be careful not to touch the copper nozzles.

6. Gently insert the cartridge (color to the right, black to the left) into
the carriage at approximately a 20 degree angle with copper strip
to the bottom and in first.

7. Press down on the cartridge until it is seated.

NOTE:

The print
cartridge
photos in
this section
are of the
DA55S
printer. The
DA30S and
DA50S has
only one
cartridge.

3-4 SV62381 Rev. B

Printer Maintenance • 3

8. Push the cartridge forward (away from you) until it snaps in
place.

9. Close the Transport Door.

10. The prompt asks about resetting the ink level. Select "YES" if
you have installed a new cartridge. Otherwise, select "NO".

11. Press Enter. The display returns to the "OFF LINE" screen.

IMPORTANT: When installing cartridges on the DA55S,

please immediately perform the CMYK Printing Alignment
procedure in this chapter.

3-5SV62381 Rev. B

3 • Printer Maintenance

Removing the Ink Jet Cartridges

To remove or replace the ink jet cartridges, follow these steps:

1. With the printer on, press the ON LINE button until the printer

displays "OFF LINE".

2. Open the Transport Door of the printer.

3. Press the Cartridge/+ key on the control panel. This moves the

carriage to the middle of the printer.

4. To remove the ink jet cartridge (color or black), place your thumb
on the grooved surface and press down until it pops loose.

5. Lift the print cartridge out of the cradle.

3-6 SV62381 Rev. B

Printer Maintenance • 3

CMYK Printing Alignment (DA55S ONLY)

Your DA55S printer allows black (K) to print with color (CMY) at the
same time (known as CMYK printing). To ensure proper printing, the
black (K) and color cartridges (CMY) need to be correctly aligned.
The alignment procedure should be done whenever you replace any
of your cartridges. Follow this procedure to align the cartridges:

1. Turn ON the DA55S. When the startup completes, the "ON
LINE" screen displays.

2. Press the Cartridge/+ button.

3. Replace the ink print cartridge (if you haven't done so already).
The "Press a key when print heads replaced" prompt displays.
Press any key to continue.

4. When the "Reset color (or black) Ink..." prompts displays, press

Cartridge/+ to reset the ink if you have just installed a new
cartridge; otherwise, press Eject/- if all you need to do is the

alignment procedure.

5. When the "ALIGN INK CARTRIDGES" prompt displays, press

(+):

6. When the "--COLOR ALIGNMENT--" prompt displays, insert an

envelope into the printer and press Enter.

7. The "Horiz adjust" prompt displays and the sample shown below
prints on the envelope.

Color
Cartridge
Line on
Top

Select number with best matched lines

123456789

10 11 12 13 14 15

Black
Cartridge
Line on
Bottom

Not Aligned Aligned Not Aligned

3-7SV62381 Rev. B

3 • Printer Maintenance

8. Press the (+) or (-) buttons to scroll through the selections and

choose the number that represents the best horizontal alignment
of the upper and lower lines (for the color and black cartridges,
respectively).

9. Insert an envelope into the printer and press Enter. The

horizontal adjustment prompt displays and the sample shown
below prints on the envelope.

NOTE: The number you selected is highlighted (underlined)

and all lines on the envelope should now be aligned.

Number
Selected

When correct pattern isis sselected
all lines should be strtraight

Highlighted

123456789

Both Black and Color
Cartridge Lines Together

Aligned Aligned

10 11 12 13 14 15

10. Press MENU to return to the alignment choice window

11. Press (+) or (-) to move to the vertical alignment screen.

12. Insert an envelope into the printer and press Enter. The vertical

adjustment prompt displays and the sample shown on the next
page prints on the envelope.

3-8 SV62381 Rev. B

Printer Maintenance • 3

123456789

Color Cartridge
Line on Top

Black Cartridge
Line on Bottom

Not Aligned Not AlignedAligned

10 11 12 13 14 15

Black Cartridge
Line on Top

Color Cartridge
Line on Bottom

13. Press (+) or (-) to scroll through the selections and choose the

number that represents the best vertical alignment of the upper
and lower lines (for the color and black cartridges, respectively).

14. Insert an envelope into the printer and press Enter. The vertical

adjustment prompt displays and the sample shown on the next
page prints on the envelope.

NOTE: The number you selected will be highlighted and all

lines on the envelope should now be aligned.

3-9SV62381 Rev. B

3 • Printer Maintenance

When correct pattern isis sselected
all lines should be strtraight

Number
Selected
Highlighted

123456789

Both Black and Color
Cartridge Lines Together

Aligned Aligned

10 11 12 13 14 15

15. Press Menu twice to return to the normal ON LINE screen.

3-10 SV62381 Rev. B

4 • Troubleshootin

g

This chapter lists some common printer problems and offers
suggestions on how to fix them.

Problems and Solutions......................................................4-2

Feed Problems ...................................................................4-2

Print Quality Problems ........................................................4-3

Interface Problems .............................................................4-4

Motor Problems ..................................................................4-4

Barcode Problems ..............................................................4-4

Other Problems ..................................................................4-5

4-1SV62381 Rev. B

4 • Troubleshooting

Problems and Solutions

Before calling for service, look for your problem below. If you can
solve the problem yourself, you will be able to resume printing
sooner.

Feed Problems

Problem Reason Solution
Intermittent

Feed

Multifeeds
(Feeds
Doubles) or
Skewing

Feed Ramp not used. The feed ramp adds a gentle

slope to the stack and helps
feeding. If you're using the
ramp, check the H-Block gap for
proper separation. Also make
sure the input guide is centered
under the ma te ri al.

See Chapter 2, Printer Basics

for more information.

Dirty feed rollers. Clean the feed roller with

alcohol. DO NOT use any other
solvents or detergents. They
could damage the feed rollers.

Paper dust present
(yellow or white
residue), blocking
feed sensor.

Separators (H-blocks)
not set correctly.

Side guide set
incorrectly.

Clean sensor with compressed
air.

See Chapter 3, Printer
Maintenance for more

information.

Adjust H-Blocks to thickness of
material.

Check side guide position.

See Chapter 2, Printer Basics

for more information.

4-2 SV62381 Rev. B

Troubleshooting • 4

Print Quality Problems

Problem Reason Solution
No Print Ink cartridge

problem.

Grey or Light
Print–Black Ink

Off Color
or Low Ink
Intensity ­Color Ink
DA55S Only

Address
Smudging

Ink supply is low. Check adjustment of the media

Incorrect media
thickness lever
setting.

Ink may not dry
on very high gloss
ma te ri al.

Purge ink cartridge. See

Chapter 5, Printer Maintenance

for more information.

Clean cartridge jets with soft
cotton cloth and water.

Change to a new cartridge(s)

thick ness lever.

If this fails to correct the
prob lem, replace ink

car tridge. See Chapter 3,
Printer Maintenance for more

information.

Check whether media thickness
lever is adjusted too low.

Try using less glossy material.

Check exit idler rollers.

Address
Printing is not
Sharp

Unwanted
Bolding

Addresses
"Walking"

Incorrect media
thickness lever
setting. Also,
un suit able material

Escape sequence
turning on bold
or bold se lec tion
in printer's menu
options is set to bold.

Incorrect address
setup.

Check whether media thickness
lever is adjusted too high. Print
quality is less sharp when using
Tyvek®, recycled or glossy
media.

Turn off bolding in software and/
or turn bold selection in printer
menu OFF. Refer to help system
provided with printer for more
information. If prob lem still
exists, call for service.

Count carriage returns and
line feeds and adjust Lines Per
Address to the same number.
Also check line termination:
Typical, CR=CR; LF=LF.
Other choices, (CR=CR+LF;
LF=LF), CR=CR; LF=CR+LF),
(CR=CR+LF; LF=CR+LF),
double spacing.

4-3SV62381 Rev. B

4 • Troubleshooting

Interface Problems

Problem Reason Solution
Printer Not

Responding

Incorrect printer
driver, bad USB or
Ethernet connection,
bad printer controller
board.

Use appropriate printer driver;
replace USB or Ethernet cable.
Make sure cable connections
are tight. If the problem still
persists, call for service.

Clear memory.

Cycle power (turn printer off,
then on).

Motor Problems

Problem Reason Solution
Motor Turning

but No
Feed Roller
Movement

Mechanical problem. Call for service.

Barcode Problems

Problem Reason Solution
Barcode (Lower

Right) is not
Printing (U.S.
Only)

Address too
High

Barcode not enabled. Turn barcode ON using

Envelope Designer™ Plus, the
appropriate print driver or the
printer’s control panel menus.

Missing ZIP Code. Insert ZIP Code.

Invalid ZIP Code
format.

Address too low. Verify the bottom of the last line

Address field is
within 1/10” (2.5mm)
of the top edge of the
media.

Check ZIP Code for invalid
character. Example: Zero (0)
can only be the number, not
the letter (O). Verify that there
is a dash inserted between the
5 + 4 ZIP Code per local postal
specifications.

of the address field is not less
than 5/8” (16mm) from bottom
edge of the media.

Move address field down
to within local postal
specifications.

4-4 SV62381 Rev. B

Troubleshooting • 4

Other Problems

Problem Reason Solution
Paper Out or

Paper Jam

Shuttle Jam Media thickness

Input area is empty. Refill the input area.

H-Block separators
not adjusted
correctly.

Paper jam
obstructing paper
path.

Dirty paper feed
sensor.

lever is set too low
for material.

Adjust the H-Blocks to the
thickness of the material you’re
running.

See page Chapter 2, Printer
Basics for more information.

Clear obstructed paper path.

Clean sensor with compressed
air.

See page Chapter 2, Printer
Basics for more information.

Open the transport door and
adjust the media thickness
lever.

See page Chapter 2, Printer
Basics for more information.

Lower rail shaft dirty Wipe lower rail shaft clean.

Out of Memory The printer can run

out of memory when
downloading fonts or
graphics.

This generally means you’re
trying to use a graphic (artwork)
that’s too big or you have too
many fonts or too large a font
size. If the out-of-memory
message appears, try reducing
the size of your art and limiting
the number and size of your
fonts. Then shut the printer
OFF, then ON and retry.

4-5SV62381 Rev. B

4 • Troubleshooting

This page is intentionally blank.

4-6 SV62381 Rev. B

Appendix A •

Specifications

This Appendix contains detailed hardware and material
specifications for the printer.

Equipment Specifications .................................................. A-2

Material Specifications....................................................... A-8

A-1SV62381 Rev. B

Appendix A • Specifications

Equipment Specifications

Physical Dimensions

14.7” (37.3 cm) high; 16.2” (41.2 cm) wide; 21.7” (55.1 cm) deep
(without input guide).

Weight

44.11 lbs. (20 kg), including print cartridges (B & C) and catch bin.

Electrical

100-240 Vac, 50/60 Hz., 5.0 A

Agency Approvals

cTUVus/TUV Rheinland-GS - Refer to the FCC and CE statements
at the front of this guide for more information.

Interface

USB, Ethernet

Control Language

PCL5, modified

Address Recovery

Memory buffer holds a maximum of 99 addresses

Print Modes (Print Resolution)

The printer has three print resolutions. These resolutions are
Executive (600), Letter (300), and Draft (150), which represent the
horizontal density. Additionally, there are two Light Mode settings
(ON and OFF), which represent the vertical density. When Light
Mode is "ON", the vertical density setting is 300 DPI; when Light
Mode is "OFF" the vertical density setting is 600 DPI. Refer to the
table on the next page for the print mode options.

A-2 SV62381 Rev. B

Specifications • Appendix A

Print Quality: With Light Mode

set to "ON":

With Light Mode
set to "OFF":

Executive 600 x 300 DPI 600 x 600 DPI

Letter 300 x 300 DPI 300 x 600 DPI

Draft 150 x 300 DPI 150 x 600 DPI

Fonts

Resident Fonts

Arial, Comic Sans MS, Courier New, Georgia, Impact, Kino, MSLogo,
Symbol, Tahoma, Times New Roman, Trebuchet MS, Verdana,
Webdings, Wingding, an OCR-A font and a Code 39 font. All fonts
are scalable from 4 to 144 point size.

Resident Font Enhancements

Bold, Italic

Downloadable Fonts

Supports bitmapped, downloadable fonts.

Cartridge Fonts

Not Required. Fonts are downloaded with addresses.

User-Definable Parameters

• Font Characteristics

• Address Placement

• Barcode Characteristics

• Print Quality

A-3SV62381 Rev. B

Appendix A • Specifications

Barcode Printing Position

The printer can print a barcode in one of three positions:

• lower right of the envelope

• above the address block

• below the address block.

Barcode Printing Types

The printer can print the following barcodes:

1-Dimensional

• The printer is capable of printing a USPS Certified POSTNET
barcode. All types of barcodes can be printable including FIM, 3
of 9, 4 state barcode (UK, Canadian, Euro, Australia, etc.) and
others.

• The printer is capable of printing 5-, 9-, or 11- digit POSTNET
barcodes. 5-digit barcode printing may be disabled through
menu selection.

• Delivery point barcode is generated by transmitting the three
digits.

• The printer is capable of printing planet barcode used for delivery
confirmation services. The printer is also capable of printing any

®

barcode rendered by a Windows

true type font.

2-Dimensional

The printer is capable of printing an USPS Certified IBIP barcode
as well as all types of 2-D barcodes defined for the countries (UK,
Canadian, Euro, Australia etc.) and others to the defined standards.
Reference applicable Postal Standards.

A-4 SV62381 Rev. B

Specifications • Appendix A

Special Note on FIM Barcode (U.S. Only)

FIM (Face Identifi cation Marking) barcode was developed by the
USPS as part of their POSTNET barcoding system. It is normally
used by high-volume mailers to put on return envelopes for their
customers’ invoices.
When the invoices are mailed back in their return envelope, the
USPS sorts and processes this mail according to what version of
FIM barcode is used on the envelope: FIM A (Postage required,
POSTNET bar code included), FIM C (Postage prepaid, POSTNET
bar code included), and FIM D (Postage required, POSTNET bar
code not included).
One of the requirements of the FIM barcode is that it needs to be
printed on the edge of the envelope (typically printed in the top right
corner). This is diffi cult to support by our printers, especially on on
the trail edge. Inverted mode may supply a better print for the FIM,
but any attempt to print to the exact edge of the envelope is liable to

"miss" the edge occasionally. Because of these issues, we cannot

guarantee full USPS compliance.

Throughput

7,000 letters per hour (lph) - DA30S

10,000 letters per hour (lph) - DA50S/DA55S

Based on:

• Print quality - Draft mode

• 3-line destination address

• 18 characters per line

• 12-point character size

• Time New Roman font

• Bidirectional printing of text

NOTE: Adding graphics and/or printing at a higher resolution (e.g.,

Letter or Executive mode) will decrease throughput.

Stacker Capacity

Input Stacker: 200 #10 or DL Envelopes

Output Stacker: 150 #10 or DL Envelopes

A-5SV62381 Rev. B

Appendix A • Specifications

Effective Print Area

The printable width is 9.4" (24cm) measured from the right side of
the piece of mail. The printable height is 15" (38cm) measured from
the bottom edge of the piece of mail. See the figure below.

Flap on
Opposite

Trailing Edge (Top)

Feed Direction

Side

Left

Leading Edge (Bottom)

Right

NOTES:

• All edges are viewed from the front surface of the material.

• Two clear zones, each 0.3" (7.6mm) wide, are required on the
piece of mail to allow clearance for the exit rollers.

• Printing is allowed to the top edge of the media, however print
quality will be degraded.

• The lower 5/8" (16mm) of the material is reserved for the lower
right barcode when it is used.

Ordering Supplies - Printhead/InkJet Cartridges (U.S. Only)

The following supplies are available for your printer:

• Single Black Ink Cartridge (order number 711-1)

• Single Color Ink Cartridge (DA55S only) (order number 660-5)

• 4 Pack of Black Ink Cartridges (order number 660-9)

Refer to the Contact Information List at the front of this guide for

ordering information.

A-6 SV62381 Rev. B

Specifications • Appendix A

Print Position Accuracy

For a #10 or DL envelope (Acclaim #10 WW Commercial,Regular):

• Horizontal: within +/- 1.5 mm

• Vertical: within +/- 1.5 mm

• Skew: within +/- 1 degree

For other media:

• Horizontal: within +/- 3.0 mm

• Vertical: within +/- 3.0 mm

• Skew: within +/- 2-1/2 degrees

Environmental Limits

Operating Conditions

• Temperature: 55 to 95°F (12 to 35°C)

• Humidity: 8 to 80%

• Maximum Wet Bulb Temperature: 80°F (27°C)

Storage Conditions

• Temperature (Printer): 42 to 100°F (5 to 40°C)

• Humidity (Supplies): 10 to 90%

• Maximum Wet Bulb Temperature: 85°F (29°C)

Shipment Conditions

• Temperature (Printer): -40 to 140°F

• Humidity (Supplies): 5 to 100%

• Maximum Wet Bulb Temperature: 85°F (29°C)

Noise Level

The sound pressure level at the operator’s position for this
equipment as measured in any mode using ANSI and ISO Standards
is less than 68 dB(A).

A-7SV62381 Rev. B

Appendix A • Specifications

Recommended Usage

This printer has been tested under many different conditions. We
recommend that you do not exceed the usage levels specified below:

• Monthly usage is 77,000 pieces

NOTE: Usage beyond these recommended cycles is not

covered under your Equipment Maintenance Agreement.

• Product life is 5 years or 4,620,000 cycles (whichever comes
first)

Material Specifications

For envelope addressing purposes, the printer is compatible with any
word processor or database application that can print a mailing label.

Approved Media

The paper types listed below are approved for use with the printer.
Please note that the dimensional limits above apply in all cases, and
that all media (flats, envelopes, postcards, catalog envelopes, etc.)
must be without windows, unstuffed and unsealed.

• White Wove

• Bond paper

• Recycled paper

• Coated paper

• Card stock

• Brown kraft

• Manila

• Perforations

NOTE: Refer to the Media Size table in Chapter 2, Printer Basics

for specifi c media sizes.

A-8 SV62381 Rev. B

Specifications • Appendix A

Material Notes

• Envelopes have a flap along the long edge and are processed

by the printer non-flap edge first. Envelopes may have either a
diagonal or straight edge along the envelope flap.

• Booklets are defined as media having physical dimensions 6 x 9”

(15.25 x 23cm) or larger. Booklets have an opening along their
long edge which is covered by a flap with an adhesive seal.

• Catalog envelopes have an opening along their short edge which

is closed by a flap with an adhesive seal.

• Postcards have no folds or bends. The printable side may have a

higher surface roughness than the non-printable side.

• Self-mailers may be of “C,” “Z,” or half-folded construction. They

may not exceed the maximum allowable thickness as specified
on the previous page and must be tabbed per postal regulations.

• A catalog may consist of multiple pages bound by adhesive or

tabs on the feed edge or at 90 degrees with respect to the feed
edge.

2

• Sheet stock may consist of 16 to 28 lb. (60 to 105g/m

well as 60 to 80 lb. (220 to 300g/m2) coated stock. The size and
thickness constraints specified above apply.

) bond as

A-9SV62381 Rev. B

Appendix A • Specifications

Envelope Sizes

Paper Name Displayed in List Size

(Width)

Size
(Height)

US/Canada Envelope/Paper Sizes

ENV_9 Envelope #9 8⅞"3⅞"

ENV_10 Envelope #10 9½" 4⅛"

ENV_11 Envelope #11 10⅜" 4½"

ENV_12 Envelope #12 11" 4¾"

PPR_Booklet_9_12 Booklet 9 x 12 12" 9"

ENV_MONARCH Envelope Monarch 7½" 3⅞"

PPR_Card_4_6 Card 6 x 4 6" 4"

PPR_Card_5_7 Card 7 x 5 7" 5"

LETTER Letter 8½" 11"

LEGAL Legal 8½" 14"

EXECUTIVE Executive 7¼" 10½ in

European Envelope/Paper Sizes

ENV_B4 Envelope B4 353mm 250mm

ENV_B5 Envelope B5 250mm 176mm

ENV_B6 Envelope B6 176mm 125mm

ENV_C4 Envelope C4 324mm 229mm

ENV_C5 Envelope C5 229mm 162mm

ENV_C6 Envelope C6 162mm 114mm

ENV_C65 Envelope C65 229mm 114mm

PG_ENV_C76 Envelope C76 162mm 81mm

PG_ENV_C7 Envelope C7 114mm 81mm

ENV_DL Envelope DL 220mm 110mm

ENV_DLX Envelope DLX 235mm 120mm

ENV_DLE Envelope DLE 225mm 114mm

A4 A4 210mm 297mm

A5 A5 148mm 210mm

A-10 SV62381 Rev. B

Specifications • Appendix A

Paper Name Displayed in List Size

(Width)

Size
(Height)

Asian Envelope/Paper Sizes

Envelope 12JE 140mm 265mm

Envelope 9JE 190mm 265mm

Envelope 6JE 215mm 305mm

Envelope ZL

230mm 120mm

[China]

Chou #3 Yoko 120mm 235mm

Chou #4 Tate 90mm 205mm

Hagaki 100mm 148mm

Postcard #3 165mm 102mm

Postcard #4 183mm 100mm

Maximum Paper Size 9.4" 15"

A-11SV62381 Rev. B

Appendix A • Specifications

This page is intentionally blank.

A-12 SV62381 Rev. B

Appendix B • Glossary

This Appendix contains a glossary of terms related to your
Address Printer and Computer.

B-1SV62381 Rev. B

Appendix B • Glossary

Cable

Wires that carry the information between the computer and the

printer.

Character

A printable letter or symbol.

Character height

The height of a uppercase letter. A character height is measured

in points.

Characters per inch

The number of characters printed in a horizontal inch. Also called

pitch.

Character set

The set of characters or symbols that make up a language.

Clean print cartridge

Describes the process of removing dried ink from the nozzles of

the ink jet cartridge.

Configuration

The settings used by the printer to communicate with the

computer. Also the internal settings in the printer that control the
print job.

Control code

The instructions sent to the printer to describe how to perform

the print job.

Control panel

The buttons and display that are used to manually change the

printer’s settings.

CPI

See characters per inch.

Data communications

The sending of data from the computer to a peripheral device,

i.e., the printer.

Dots per inch

The number of ink dots printed in one horizontal inch. The larger

the number the better the resolution of print.

B-2 SV62381 Rev. B

Glossary • Appendix B

Double feeding

A condition in which two or more pieces of media feed at the

same time or without separation.

DPI

See dots per inch.

Draft quality

A lower print resolution which saves ink and allows faster printing

of a document.

Drivers

A file used by the computer’s software to communicate

commands and information that the printer needs to layout and
print a document.

Embedded printer commands

Commands sent in a record or document to instruct the printer to

change printing options.

Escape character

A special non-printable character used to instruct the printer to

change printing options.

Escape sequence

Commands sent beginning with the escape character that

instruct the printer to change printing options: fonts, page
orientation, etc.

Feed gap

Adjustable opening between the ends of the H-Block Assembly

fingers and the Feed Rollers so the media is fed one at a time.

Font

A set of printable characters with consistent style and

characteristics.

Grounded

A electrical circuit that has a voltage of zero.

Handshaking

A method for the computer to communicate with peripheral

devices to ensure complete transfer of information.

B-3SV62381 Rev. B

Appendix B • Glossary

Hex dump

A printer option that allows all the information and commands

sent to the printer as base 16 digits.

Internal test address message

The preprogrammed Address that is printed when the Test button

is pressed.

Interface cable

The cable that connects the printer or other device to the

computer.

Interface connector

The connectors on both ends of the interface cable that insert

into the interface ports.

Internal fonts

Resident or built-in fonts supplied with a printer.

Jam

See Paper Jam.

Letter quality

Print resolution which saves ink and still provides a high quality

document.

Lines per inch

The number of lines printed in one vertical inch.

Menu directories

The list of available printer controls that appear on the bottom of

the LCD display. A directory can contain other directories called
"sub-directories."

Off Line

A condition in which the printer will not respond to information

sent from the computer.

On line

A condition in which the printer will accept and respond to

information sent from the computer.

Outline fonts

Scaleable printer fonts.

Paper jam

A condition in which media is stuck in the printer.

B-4 SV62381 Rev. B

Glossary • Appendix B

Parity

An error checking method used when communicating between

the computer and a peripheral device.

PCL commands

A standard printer language of commands to access printer

features or options.

Point size

A measurement standard for the height of a printed character.

One point equals one seventy-second of an inch.

Postal regulations

Rules and guidelines set up by the Postal Authority for mail.

Power socket

The socket on the back of the printer where the line cord is

connected.

Print cartridge

A removable container that holds ink for printing.

Print quality

Refers to the resolution or level of sharpness of the printed

image.

Printer driver

See Drivers.

Record

A collection of related fields that make up the name and address

of an individual in a mailing list file.

Sans serif

A font typeface that contains no serifs or finishing strokes on the

top or bottom of the characters. Helvetica and Arial are examples
of sans serif typefaces.

Scaleable fonts

Outline printer fonts that are stored in a mathematical form and

can be enlarged or reduced.

Spacing

The relative spacing between characters.

Stuffed media

Media that is already filled and sealed for delivery.

B-5SV62381 Rev. B

Appendix B • Glossary

Subdirectory

A directory within a directory (or a folder within a folder).

Troubleshooting

The process of isolating and correcting a problem.

Universal Serial Bus (USB)

A communications protocol for connecting printers and other

peripheral devices to a computer. This protocol supports
automatic device detection for "plug and play" installation. It
also it supports daisy chaining and branching for hot plug-and­play capability without disturbing running applications. USB
also supports the SBP (serial bus protocol) which allows data
transfers to PC peripherals. SBP allows bigger files to be sent
asynchronously across the bus.

There are several USB standards, the latest of which, 2.0,

supports communications up to 480 mb/sec.

The maximum recommended distance of a peripheral to a PC is

16 feet or 5 meters.

B-6 SV62381 Rev. B

Inde

x

I-1SV62381 Rev. B

Index

A

Addresses "Walking" 4-3
Address High 4-4
Address Recovery

Specifi cation A-2
Address Smudging 4-3
Agency Approvals A-2
Approved Media A-8
Approved Media Types 2-2

B

Barcode (Lower Right) is not

Printing 4-4

Bold Type

Unwanted 4-3

C

Cartridge Fonts A-3
Cleaning

Rubber Rollers 3-2
Cleaning Printhead Cartridge

3-2
Contact Information iii
Control Language A-2
Control Panel 1-8

D

Downloadable Fonts A-3

E

Effective Print Area A-6
Electrical

Specifi cations A-2
Envelope Sizes A-10
Environmental Limits A-7
Ethernet Cable 1-2
Exit Rollers 1-8,2-10

F

Feed Angle 2-5
Feed Ramp 1-7
Font Size 2-2
Fuzzy Printing 4-3

G

Getting Help 1-3
Glossary B-2,B-3,B-4,B-5,B-6
Glossy Material

Print Quality 2-9

H

H-Block Separators 1-7
Heavy Material 2-5

I

Ink Jet Cartridge

Installing 3-4

Removing 3-6
Input Area 1-7
Input Guide 1-8
Input Guide Slide Block 1-8
Installing

Ink Jet Cartridge 3-4
Interface

Centronics Parallel A-2
Interface Panel 1-7
Internal Fonts 2-2

J

Jam

Paper 4-5

Shuttle 4-5

L

Light Material 2-5
Light Print 4-3

I-2 SV62381 Rev. B

Index

M

Material Notes A-9
Material Safety Data Sheets iii
Media Size 2-2
Media Thickness Lever 2-9,3-2

N

Noise Level A-7
No Print 4-3

O

Operating System

Recommended 1-2
Ordering Supplies iii,A-6
Out of Memory 4-5
Output Area 1-8

P

Paper Jam 4-5
Petroleum Based Cleaning

Solvents 3-2
Physical Dimensions A-2
Print

No printing 4-3

Printhead

Purging 3-2

Printing

Light 4-3
Not Sharp 4-3
Test Piece 2-11

Print Modes (Print Resolution)

Available A-2
Print Position Accuracy A-7
Print Qualities 2-2,2-14,A-3
Purging Printhead 3-2,3-3

R

Recommended Usage A-8
Recycled Material

Print Quality 2-9

Resident Font Enhancements

A-3

Resident Fonts

Listing A-3

S

Separator Gap 2-3
Setup Adjustments

Exit Rollers 2-10
Feed Angle 2-5
Media Thickness Lever 2-9
Output Stack Height 2-10
Separator Gap 2-3

Shingling

Stack 2-7
Shuttle Jam 4-5
Side Guide 1-8
Skew

Avoiding 2-6
Smudging

Address 4-3
Specifications

Address Recovery A-2

Agency Approvals A-2

Approved Media A-8

Cartridge Fonts A-3

Control Language A-2

Downloadable Fonts A-3

Effective Print Area A-6

Electrical A-2

Environmental Limits A-7

Fonts A-3

Interface A-2

Material Notes A-9

Noise Level A-7

I-3SV62381 Rev. B

Index

Physical Dimensions A-2
Printhead/InkJet Cartridge A-7
Print Modes (Print Resolution)

A-2
Print Position Accuracy A-7
Recommended Usage A-8
Resident Font Enhancements

A-3
Resident Fonts A-3
Weight A-2

Speed

Printer 2-2

Stacker Tray 1-8
Standard Material 2-5
Supplies

Ordering A-6

T

Technical Support iii
Test Piece 2-11
Top Cover 1-8
Troubleshooting

Address Printing is not Sharp

4-3
Address Smudging 4-3
Address too High 4-4
Barcode (Lower Right) is not

Printing 4-4
Intermittent Feed 4-2
No Print 4-3
Out of Memory 4-5
Shuttle Jam 4-5
Unwanted Bolding 4-3

Tyvek

Print Quality 2-9

U

Unwanted Bolding 4-3
USB Port

Cable Length 1-2

Using This Guide 1-2

W

Weight A-2

I-4 SV62381 Rev. B

1 Elmcroft Road
Stamford, Connecticut 06926-0700
www.pb.com

Elizabeth Way
Harlow, Essex CM19 5BD
United Kingdom

5500 Explorer Drive
Mississauga, Ontario L4W 5C7
www.pitneybowes.ca

PB Form SV62381 Rev. B 6/10

*SV62381REVB*