Pitney Bowes DA300 User Manual

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received including interference that may cause

undesired operation. This equipment has been tested and found to comply with the limits for Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the user manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at this own expense. Shielded cables must be used with this unit to insure compliance with Class A limits.

Safety EN60950 (IEC950)

This device passes conformity testing to standards for safety of electrical equipment (IECEE) CB scheme.

Canadian Interference-Causing Equipment Regulations

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Let appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada.

PB Form SV61036 First edition, May, 2003. ©2003 Pitney Bowes Inc. All rights reserved. This book may not be reproduced, in whole or in part in any fashion, or stored in a retrieval system of any type, or transmitted by any means, electronically or mechanically, without the express written consent of Pitney Bowes, Inc.

These materials and the related software are the confidential and proprietary property of Pitney Bowes Inc., and may not be lent, sold, hired out, or made available to others in any form, or be disposed of by way of trade in any form without the express written consent of Pitney Bowes, Inc. We have made every reasonable effort to insure the accuracy and usefulness of this manual, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

AddressRight, SmartMailer, and Envelope Designer Plus are registered trademarks and PB Supply Line is a service mark of Pitney Bowes Inc. Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation.

Table of Contents

Chapter 1- DA300 Overview

Welcome to the DA300 ................................................. 1-2

Using This Guide ........................................................... 1-2

System Requirements................................................... 1-3

Getting Help................................................................... 1-4

Online Help............................................................... 1-4

Phone Support ........................................................ 1-4

Before You Call ........................................................ 1-4

The World Wide Web ............................................... 1-4

Printer Options .............................................................. 1-5

Ordering Supplies .......................................................... 1-5

Chapter 2 - Setting Up the DA300 Printer

Unpacking the Printer.................................................... 2-2

Package Contents................................................... 2-3

Setting Up the DA300 ...................................................2-4

Choosing a Location for Your Printer ...........................2-5

Important Safety Notes ................................................ 2-5

Assembling the DA300.................................................. 2-6

1. Attaching the Material Prop ................................ 2-7

2. Attach the Wireframe to the Printer .................... 2-8

3. Install the Sliding Fence ...................................... 2-9

4. Position the Output Stacker Tray ....................... 2-10

5. Connect the Printer Cable ................................... 2-11

6. Connect the Power Cord ....................................2-12

7. Turn On Power .....................................................2-12

8. Install the Ink Jet Cartridge ................................. 2-13

Removing the Ink Jet Cartridge .................................... 2-14

DA300 Printer Operator Guide

Table of Contents

Chapter 3 - DA300 Basics

Printer Features ............................................................. 3-2

Setting Up a Job ........................................................... 3-4

Chapter 4 - Using DA300 With Your Computer

Installing the Printer Software .......................................4-2

Installing the Printer Driver/Ed Plus .............................. 4-2

Selecting Printer Properties .......................................... 4-7

Using the Printer Properties Windows ......................... 4-8

Selecting the DA300 from a Windows Application..... 4-17

Envelope Designer

1. Set the Separator Gap ........................................3-6

2. Center the Wireframe under the Material ............ 3-8

3. Set the Feed Angle .............................................. 3-9

4. Position the Feed Fence .....................................3-10

5. Load Material ....................................................... 3-11

6. Adjust the Position of the Material Prop ............. 3-12

7. Adjust the Media Thickness Lever ...................... 3-13

8. Adjust the Exit Rollers .........................................3-14

9. Print a Test Piece ................................................. 3-15

Plus ............................................. 4-18

Chapter 5 - Printer Maintenance

Preventive Maintenance ................................................ 5-2

Cleaning ......................................................................... 5-2

Print Quality Problems .................................................. 5-2

Exit Rollers ..................................................................... 5-3

Sensor ........................................................................... 5-3

Floor Assembly and Top Cover .................................... 5-3

Chapter 6 - Troubleshooting

Problems and Solutions................................................ 6-2

Feed Problems ........................................................ 6-2

Print Quality Problems ............................................6-3

Interface Problems ..................................................6-4

Motor Problems ...................................................... 6-5

Barcode Problems .................................................. 6-5

Other Problems ....................................................... 6-6

DA300 Printer Operator Guide

Table of Contents

Appendix A - Control Panel Menus

Using the Control Panel ................................................ A-2

Using the Menus ........................................................... A-3

Using the Main Menu .................................................... A-5

Main Menu Diagram ......................................................A-6

1. Address Layout ................................................... A-7

2. Print Quality ......................................................... A-10

3. Font Selection ..................................................... A-11

4. Barcode ...............................................................A-12

5. Address Recovery............................................... A-14

6. Clear Counter ...................................................... A-15

7. Job Settings ........................................................ A-16

Using the Setup Menu................................................... A-17

Setup Menu Diagram .................................................... A-18

1. Heavy Media Mode ............................................. A-19

2. Test Print Head .................................................... A-19

3. Purge Print Head ................................................. A-20

4. Lines Per Address ............................................... A-21

5. Communications ................................................. A-21

6. Hex Dump Mode ................................................. A-23

7. Language ............................................................. A-26

8. Envelope Feed Delay .......................................... A-28

9. Auto Envelope Eject ............................................ A-28

10. ROM Revision Number ...................................... A-29

Appendix B - DA300 Specifications

Equipment Specifications ............................................. B-2

Material Specifications .................................................. B-8

Index

Index to the Contents of this Manual ........................... i-1

DA300 Printer Operator Guide

iii

Chapter

The DA300 Printer Overview

The Pitney Bowes DA300 is a versatile, easy-to-use desktop printer designed for addressing applications.

This chapter explains what's in this guide, and tells you how to order supplies and where to get more information about using your DA300.

In this chapter:

Welcome to the DA300 ........... 1-2

Using This Guide..................... 1-2

System Requirements ............ 1-3

Getting Help ............................ 1-4

Printer Options ........................ 1-5

Ordering Supplies ................... 1-5

1 • DA300 Printer - Overview

Welcome to the DA300

Using This Guide

The Pitney Bowes DA300 ink jet printer is a desktop printer used to print address and other information on a wide range of material of various sizes, construction and composition. With the DA300 you can define the font, placement, print quality and bar code characteristics for your addresses.

This Operator Guide shows you how to:

• Set up the DA300 printer

• Connect it to your computer

• Define your envelope layout

• Print a test mail piece

• Send a mail job to the printer from your com-

puter application.

Refer to this guide for information about printer setup, operation and troubleshooting. It is divided into the following chapters:

Chapter 1, Introduction

Contains an overview of the DA300 Operator Guide, information about ordering supplies and a list of help resources.

Chapter 2, Setting Up the DA300

Contains instructions for assembling your printer.

Chapter 3, DA300 Basics

Explains how to set up your printer to run a job.

Chapter 4, Using the DA300 With Your Computer

Contains instructions for installing the printer driver, selecting the printer from your software program and sending a mail job from your computer.

Chapter 5, Printer Maintenance

Describes how to keep the printer clean and functioning properly.

Chapter 6, Troubleshooting

Contains a list of possible problems and their solutions.

1-2 Pitney Bowes DA300 Operator Guide

DA300 Printer - Overview • 1

(

)

Appendix A, Control Panel Menus

Explains the Main Menu and Setup Menu options available on the DA300 control panel.

Appendix B, Specifications

Provides hardware and material specifications. Your printer will run at its best when your material conforms to our specifications.

System Requirements

In order to operate the DA300 with your computer, your system must meet the following requirements:

CPU Pentium III or equivalent

64 MB RAM or greater

Operating System* Windows 98 (2nd Edition),

Windows ME, Windows2000, WindowsXP

Printer Cable A parallel cable is supplied with your

printer. You may also choose to use a serial cable. In either case, make sure the cable is no longer than 10 feet.

*NOTE: Subject to change. Below is a table of the Microsoft operating systems currently supported and the dates Pitney Bowes expects to stop providing support for the drivers that run in those systems.

Last Date Pitney Bowes will support

Microsoft’s Microsoft Windows Operating System

95 December 31, 2001 April 30, 2003 Windows 2000 Pro or XP Pro

98 and 98 Millennium (Me) December 31, 2004 July 31, 2004 Windows 2000 Pro or XP Pro NT 4.0 June 30, 2003 July 31, 2004 Windows 2000 Pro or XP Pro XP Home 2000 Professional March 31, 2007 March 31, 2007 To be determined XP Professional

* Source: Microsoft.com (posted 1/15/03) ** Dates subject to change, including any change due to Microsoft’s support cessation dates or if USPS changes requirements. Should dates change, they will be posted on our web site at www.pb.com/support

2nd ed.

"Not Supported"

Date*

January 16, 2004 July 31, 2004 Windows 2000 Pro or XP Pro

December 31, 2006 December 31, 2006

December 31, 2008 December 31, 2008

drivers installed with Microsoft Windows Operating System in conjunction with AddressRight and DocuMatch**

Recommended Replacement

To be determined

Pitney Bowes DA300 Operator Guide 1-3

1 • DA300 Printer - Overview

Getting Help

As you use your printer, there may be times when you need help to solve a specific application problem, or you may want additional information about printer operation. Pitney Bowes provides several information resources.

Online Help

The DA300 Print Driver has a help system built into it. To get to the driver, click on Properties from Windows print dialog box. Then click on the Help button.

If you're using Pitney Bowes programs such as Envelope Designer™ Plus or SmartMailer™, press the F1 key while you're using the program to display information about the open screen. Select the Help menu to display a list of topics or search for a term. Refer to the documentation supplied with these programs for more information.

The World Wide Web

We encourage you to visit our web site at:

http://www.pb.com/support

You'll find the latest information about our products and services as well as answers to frequently asked technical questions.

Phone Support

If you need technical support, call Pitney Bowes Technical Support at:

(800) 253-6565

Before You Call...

Please see Chapter 6, Troubleshooting, for a description of common problems and their solutions. If you need to call, please have the following information at hand:

• Product model: W655

• Serial number: See back of unit.

• Nature of problem: What happens and when does it happen?

• The steps you've already taken to solve the

problem and the results.

1-4 Pitney Bowes DA300 Operator Guide

DA300 Printer - Overview • 1

Printer Options

Ordering Supplies

Pitney Bowes offers several very useful options for your DA300:

• Envelope Designer™ Plus lets you create a professional looking envelope in a matter of seconds— you don't have to bother with the print driver or make manual settings.

• The W853 Ink Dryer helps to eliminate smudging on difficult materials like glossy stock.

• The W760 Power Stacker holds up to 300 #10 envelopes. It helps maintain a neat stack in ZIP Code order when you run long jobs.

The World Wide Web

We encourage you to visit our web site at:

http://www.pb.com/supplies

You'll have the ability to order all your DA300 printer supplies and options to enhance your printing needs.

By Phone

You can order supplies for your DA300 printer directly

through the Pitney Bowes Supply Line order, call:

. To place an

(800) 243-7824

The following supplies are available for your DA300 printer:

• Ink Cartridge (order number 771-4)

• Cleaning Kit (order number 902-0)

Pitney Bowes DA300 Operator Guide 1-5

1 • DA300 Printer - Overview

1-6 Pitney Bowes DA300 Operator Guide

Chapter

Setting Up the DA300 Printer

This chapter explains how to unpack, assemble and connect your new printer.

In this chapter:

Unpacking the Printer ............. 2-2

Package Contents................... 2-3

Setting Up the DA300 ............. 2-4

Choosing a Location ............... 2-5

Important Safety Notes ........... 2-5

Assembling the DA300 ........... 2-6

Attach the Material Prop ...... 2-7

Attach the Wire Frame ......... 2-8

Install the Sliding Fence ....... 2-9

Position the Output Stacker 2-10

Connect the Printer Cable . 2-11

Connect the Power Cord.... 2-12

Turn on Power..................... 2-12

Install Ink Jet Cartridge ...... 2-13

Removing Ink Jet Cartridge .. 2-14

2 • Setting Up the DA300 Printer

Unpacking the Printer

As you remove the DA300 contents from the box, check the parts against the list on the opposite page.

2-2 Pitney Bowes DA300 Operator Guide

Setting Up the DA300 Printer • 2

Package Contents

1. DA300 Printer

2. Output Stacker

3. Wire Frame (Input Material Stacker)

4. Material Prop with Washer and Retaining Knob

5. Sliding Fence (long)

6. Power Cord

7. Parallel Cable

Not Shown:

• Sliding Fence (short)

• Printer Operating Guide

• Printer Driver Software

• Ink Jet Cartridge

• Quick Setup Instructions

• Operator Training Guide

• PostNetTM Certificate

• Installation Quality Report

• Operator Safety Tip Card

Pitney Bowes DA300 Operator Guide 2-3

2 • Setting Up the DA300 Printer

Setting Up the DA300

The assembled printer should look like the picture below. The parts you have to put together are identified.

Wireframe Input Stacker

Material Prop and Lock Knob

Sliding Feed Fence

Output Stacker (Not Shown)

Refer to this picture as you set up your printer. Follow the steps on pages 2-7 through 2-14.

2-4 Pitney Bowes DA300 Operator Guide

Setting Up the DA300 Printer • 2

Choosing a Location for Your Printer

Important Safety Notes

Follow these guidelines and safety precautions when selecting a location for your printer.

• Place the printer on a table or other stable, level surface within the parallel cable's length (10 feet maximum) of your computer.

• Allow for adequate space. The DA300 is 14.7 inches high, 16.2 inches wide and 21.7 inches deep, without the wire frame input stacker.

• Allow for adequate ventilation around the base and rear of the printer.

• Protect the printer from heat, dust and moisture. Avoid placing the printer in direct sunlight.

• To protect against electric shock, plug the machine into a properly grounded wall outlet. DO NOT use an adapter plug. Use of an adapter could compromise the ground and cause a possible shock hazard or damage to the equipment in the event of a short circuit.

• DO NOT remove the ground pin from the line cord.

• Avoid using outlets controlled by wall switches. Someone could accidently shut your printer off.

• The power cord wall plug is the primary means of disconnecting the machine from the AC power. The wall outlet should be near the machine and easily accessible.

• DO NOT route the power cord over sharp edges or trap it between pieces of furniture.

• Insure that there is no strain on the power cord where it passes between the equipment, walls or furniture.

• Be certain the area in front of the wall receptacle into which the machine is plugged is free from obstruction

Pitney Bowes DA300 Operator Guide 2-5

2 • Setting Up the DA300 Printer

Important Safety Notes (continued)

Assembling the DA300

• Do not remove covers. The machine covers serve to enclose hazardous parts. If the machine has been dropped or has otherwise had the covers stressed in any way, report it to your Pitney Bowes Customer Service Representative.

• To reduce the risk of fire and/or electrical shock, do not attempt to disassemble this machine. If service is required, contact your Pitney Bowes Customer Service Representative.

• Keep fingers, loose clothing, jewelry and long hair away from the moving parts.

• Use only Pitney Bowes approved supplied ink cartridges and cleaners. Read all instructions before attempting to operate the equipment.

In addition, follow any specific occupational safety and health standards for your workplace or area.

Once you've placed the printer in a suitable location, assemble the printer components in the following order:

NOTE: Do not plug the printer into the power source until you've completed steps 1-5.

1. Attach the material prop to the wireframe (page 2-7).

2. Install the wireframe input stacker (page 2-8).

3. Install the sliding fence (page 2-9).

4. Position the output stacker (page 2-10).

5. Connect the parallel cable (page 2-11).

6. Attach the power cord and turn the printer ON (page 2-12).

7. Install the ink jet cartridge (pages 2-13, 2-14).

2-6 Pitney Bowes DA300 Operator Guide

Setting Up the DA300 Printer • 2

Assembling the DA300 (continued)

1. Attach the Material Prop

1. The material prop has three grooves on its back side Place it on the wire frame so the grooves engage the bars of the frame and the hole for the lock knob is facing up.

2. Place the small washer on the lock knob.

3. Push the threaded portion of the lock knob through the hole in the material prop.

4. Position the plastic clamp and nut plate on the other side of the material prop and turn the lock knob clockwise until the prop is secure.

The position of the material prop will change, depending on the material you run. You'll find out how to adjust it in the next chapter.

Wireframe Input Stacker

Lock Knob

Clamp

Nut Plate

Material Prop

Pitney Bowes DA300 Operator Guide 2-7

2 • Setting Up the DA300 Printer

Assembling the DA300 (continued)

2. Attach the Wire Frame to the Printer.

1. Hook the bottom edge of the wire frame under the tabs in the frame slide.

2. Rotate the wire frame and insert the curved metal bar on the bottom of the frame into the height adjustment slot. See the photo on the next page.

3. Adjust the height of the wireframe so it's positioned at about a 45 degree angle. Turn the lock knob on the side of the slide clockwise to hold the wireframe in position.

You can adjust both the height and side-to-side position of the wireframe to accommodate the size and type of the material you're running. We talk about this in the next chapter.

Height Adjustment Slot

Tabs

Lock Lever

Lock Knob

2-8 Pitney Bowes DA300 Operator Guide

Setting Up the DA300 Printer • 2

Assembling the DA300 (continued)

3. Install the Sliding Fence

The DA300 has two fences—a long one and a short one. Use the short fence when printing material smaller than a #10 envelope. Use the long fence for larger material. Slide the square edge of the sliding fence into the slots on the frame slide as shown below. The next chapter explains how to set the fence to the width of the material you're running.

Feed Fence in Position

Pitney Bowes DA300 Operator Guide 2-9

2 • Setting Up the DA300 Printer

Assembling the DA300 (continued)

4. Position the Output Stacker Tray

Printed material is deposited in the output stacker tray. The tray can stack up to 150 #10 envelopes. Slide it into position under the back of the printer as shown below.

Stacker Tray

2-10 Pitney Bowes DA300 Operator Guide

Setting Up the DA300 Printer • 2

Connecting the DA300 to Your Computer

5. Connect the Printer Cable

Use either the a parallel cable supplied or a serial cable of your own to connect the DA300 to your computer.

1. Parallel Cable - Align the end of the cable connector labelled “Printer” with the parallel port on the printer's interface panel and push the cable connector into the port.

Serial Cable - Align one end of the cable connector to the serial port on the printer's interface panel and push the cable connector into the port.

Parallel PortSerial Port

2. Parallel Cable - Secure the connector by snapping the two wire clips over the corresponding tabs on the connector.

Serial Cable - Secure the connector by screwing in the small nuts on either side of the connector.

3. Parallel Cable - Align the other end of the cable connector labelled “Computer” with the printer port on your computer and push the cable connector into the port.

Serial Cable - Align the other end of the cable to the serial connector on your computer and secure it by screwing in the small nuts on either side of the connector.

Pitney Bowes DA300 Operator Guide 2-11

2 • Setting Up the DA300 Printer

Plugging the DA300 In

Turning the DA300 On

6. Connect the Power Cord

1. Connect the power cord to the printer at the interface panel, shown below.

Power Switch

2. Plug the power cord into a grounded outlet. Please review the safety information on pages 9 and 10.

7. Turn On Power

Once you've connected the cable, press the printer’s power switch to the “|” (ON) position. The switch is located next to the power cord receptacle.

Power Receptacle

When you turn the printer on:

• The LCD menu displays that the printer is initializing and automatically displays "ON LINE".

• The print head carriage moves to the right and parks in the maintenance station.

2-12 Pitney Bowes DA300 Operator Guide

Setting Up the DA300 Printer • 2

Installing and Removing the Ink Jet Cartridge

8. Install the Ink Jet Cartridge

The printer uses an Ink Jet Cartridge for printing. You must install the cartridge before you can print. To begin:

1. With the printer on, press the On Line key until the display reads OFF LINE.

2. Open the back cover of the printer.

3. Press the + key on the control panel to move the carriage to the middle of the printer.

4. Remove the cartridge from its shipping container by peeling the top cover off. Be careful not to touch the copper ribbon.

WARNING! The ink in the cartridge may be harmful if swallowed. Keep new and used cartridges out of reach of children. Discard empty cartridges immediately.

5. Gently remove the tape covering the ink nozzles on the print cartridge, being careful not to touch the copper nozzles.

6. Gently insert the cartridge into the carriage at approximately a 45 degree angle with the green arrow on the cartridge top pointing toward the inside of the printer.

Pitney Bowes DA300 Operator Guide 2-13

2 • Setting Up the DA300 Printer

Installing and Removing the Ink Jet Cartridge

7. Push the cartridge back in the direction of the arrow until it snaps into place.

Removing the Ink Jet Cartridge

When you need to remove or replace the ink jet cartridge, follow these steps:

1. With the printer on, press the On Line key until the display reads OFF LINE.

2. Open the back cover of the printer.

3. Press the Cartridge key on the control panel. This moves the carriage to the middle of the printer.

4. To remove the ink jet cartridge, hold the green cartridge top while placing your thumb on the cartridge cradle.

5. Pull the cartridge top toward you until the cartridge pops loose, then lift the print cartridge out of the cradle.

2-14 Pitney Bowes DA300 Operator Guide

Chapter

DA300 Basics

In this chapter you'll learn about key features of the DA300 printer and how to adjust it to meet the requirements of your print jobs.

In this chapter:

Printer Features ...................... 3-2

Setting Up a Job ..................... 3-4

Set the Separator Gap.......... 3-6

Center the Wireform ............. 3-8

Set the Feed Angle ............... 3-9

Position the Feed Fence ..... 3-10

Load Materials.................... 3-11

Adjust Material Prop .......... 3-12

Adjust for Media Thickness 3-13

Adjust Exit Rollers .............. 3-14

Print a Test Piece................. 3-15

3 • DA300 Basics

Printer Features

The DA300 has the following features: Speed (pieces per hour): 4,200 # 10 envelopes (based on 3 line address, 10pt, 18 characters per address line) Print Qualities: Draft, Letter, Executive Internal Fonts: 5 Font Point Size: 4pt - 30pt Material Thickness: 0.003" to 1/16"

Speed

Printer speed refers to the number of pieces of mail that can be processed in an hour. The DA300 can process 4200 # 10 envelopes per hour, depending on the address content and configuration. Printer speed depends on the number of characters per line, the number of lines, character size, font, interface, barcode, material size and graphics.

Print Qualities

The printer has three selectable print qualities: Draft (fastest speed), Letter (medium speed) and Executive (slowest speed).

Internal Fonts

A font is a set of characters (letters, numbers and symbols) that use the same typeface. The DA300 has five internal typefaces: Courier, Sans Serif, Roman, OCR-A, and OCR-B. You can select these fonts from the printer control panel menus. If you set up a print job from your computer, however, you can use any font that is available from your software application.

Font Size

Font size refers to the size of each typeface. The DA300 uses a 12 point size for each internal font. When you are using downloaded fonts, you can select other sizes.

3-2 DA300 Printer Operator Guide

DA300 Basics • 3

Printer Features (continued)

Material Thickness

Thickness refers to the size of the material that is processed through the printer. The DA300 can handle material from .003" up to 1/16" thick.

Media Size

The DA300 can print on the following range of material sizes

Width Height Thickness

Minimum 5 " 3.5" .003"

(127 mm) (89 mm) (.0762 mm)

Maximum 12.75" 13.5" .062"

(324 mm) (343 mm) (1.57 mm)

For envelope addressing purposes, the DA300 is compatible with any word processor or database application that can print a mailing label.

Approved Media Types

The printer can be used with the following types of material:

• Envelopes • Postcards

• Booklets • Self Mailers

• Catalog envelopes • Paper

All envelopes must be without windows, empty and unsealed. Any folded material needs to be tabbed on the leading edge. Refer to Appendix B, Specifications, for more information, including specific requirements for using each type of material.

Other printer features include:

• Ink Jet technology with single shuttling head.

• Interface to a standard IBM® compatible computer.

• Prints USPS POSTNET

• LCD menu display available in six languages.

• Memory capable of storing up to eight jobs.

• Printing virtually anywhere on an envelope.

• Graphic printing capability.

DA300 Printer Operator Guide 3-3

certified bar code.

+ 90 hidden pages