This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the user manuals, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at this own expense. Shielded cables
must be used with this unit to insure compliance with Class A limits.
Safety EN60950 (IEC950)
This device passes conformity testing to standards for safety of electrical equipment (IECEE) CB
scheme.
Canadian Interference-Causing Equipment Regulations
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Let appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel
brouilleur du Canada.
These materials and the related software are the confidential and proprietary property of Pitney
Bowes Inc., and may not be lent, sold, hired out, or made available to others in any form, or be
disposed of by way of trade in any form without the express written consent of Pitney Bowes, Inc.
We have made every reasonable effort to insure the accuracy and usefulness of this manual,
however we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
AddressRight, SmartMailer, and Envelope Designer Plus are registered trademarks and PB Supply
Line is a service mark of Pitney Bowes Inc. Microsoft and Windows are trademarks or registered
trademarks of Microsoft Corporation.
Table of contents
Chapter 1- DA300 Overview
Welcome to the DA300 ................................................. 1-2
Using This Guide ........................................................... 1-2
System Requirements...................................................1-3
Getting Help ................................................................... 1-4
Material Specifications .................................................. B-8
Index
Index to the Contents of this Manual ............................i-1
Page iiiSV61036C · Rev A
1Printer overview
AddressRight
®
Printer DA300
Operating Guide
Chapter contents
The Pitney Bowes DA300 is a
versatile, easy-to-use desktop
printer designed for addressing
applications.
This chapter explains what's in
this guide, and tells you how to
order supplies and where to get
more information about using
your DA300.
Welcome to the DA300 ...........1-2
Using This Guide .....................1-2
System Requirements.............1-3
Getting Help.............................1-4
Printer Options ........................1-5
Ordering Supplies....................1-5
SV61036C · Rev A
Page 1-1
1Printer overview
AddressRight
®
Welcome to
the DA300
Using This
Guide
Printer DA300
The Pitney Bowes DA300 ink jet printer is a desktop
printer used to print address and other information on a
wide range of material of various sizes, construction and
composition. With the DA300 you can define the font,
placement, print quality and bar code characteristics for
your addresses.
This Operator Guide shows you how to:
Refer to this guide for information about printer setup,
operation and troubleshooting. It is divided into the following chapters:
Operating Guide
• Set up the DA300 printer
• Connect it to your computer
• Define your envelope layout
• Print a test mail piece
• Send a mail job to the printer from your com-
puter application.
Page 1-2
Chapter 1, Introduction
Contains an overview of the DA300 Operator Guide,
information about ordering supplies and a list of help
resources.
Chapter 2, Setting Up the DA300
Contains instructions for assembling your printer.
Chapter 3, DA300 Basics
Explains how to set up your printer to run a job.
Chapter 4, Using the DA300 With Your Computer
Contains instructions for installing the printer driver,
selecting the printer from your software program and
sending a mail job from your computer.
Chapter 5, Printer Maintenance
Describes how to keep the printer clean and functioning
properly.
Chapter 6, Troubleshooting
Contains a list of possible problems and their solutions.
SV61036C · Rev A
1Printer overview
(
)
Appendix A, Control Panel Menus
Explains the Main Menu and Setup Menu options available on the DA300 control panel.
Appendix B, Specifications
Provides hardware and material specifications. Your
printer will run at its best when your material conforms to
our specifications.
Operating GuideAddressRight® Printer DA300
System
Requirements
In order to operate the DA300 with your computer, your
system must meet the following requirements:
CPUPentium III or equivalent
64 MB RAM or greater
Operating System* Windows 98 (2nd Edition),
Windows ME, Windows2000,
WindowsXP
Printer CableA parallel cable is supplied with your
printer. You may also choose to use
a serial cable. In either case, make
sure the cable is no longer than 10
feet.
*NOTE: Subject to change. Below is a table of the Microsoft operating
systems currently supported and the dates Pitney Bowes expects to
stop providing support for the drivers that run in those systems.
Last Date Pitney Bowes will support
Microsoft’s
Microsoft Windows
Operating System
95December 31, 2001April 30, 2003Windows 2000 Pro or XP Pro
98 and 98
Millennium (Me)December 31, 2004July 31, 2004Windows 2000 Pro or XP Pro
NT 4.0June 30, 2003July 31, 2004Windows 2000 Pro or XP Pro
XP Home
2000 ProfessionalMarch 31, 2007March 31, 2007To be determined
XP Professional
* Source: Microsoft.com (posted 1/15/03)
** Dates subject to change, including any change due to Microsoft’s support cessation dates or if USPS changes requirements. Should dates
change, they will be posted on our web site at www.pb.com/support
2nd ed.
"Not Supported"
Date*
January 16, 2004July 31, 2004Windows 2000 Pro or XP Pro
December 31, 2006December 31, 2006
December 31, 2008December 31, 2008
drivers installed with Microsoft
Windows Operating System in
conjunction with AddressRight and
DocuMatch**
.
Recommended
Replacement
To be determined
To be determined
Page 1-3SV61036C · Rev A
1Printer overview
AddressRight
®
Printer DA300
Getting Help
Operating Guide
As you use your printer, there may be times when you
need help to solve a specific application problem, or you
may want additional information about printer operation.
Pitney Bowes provides several information resources.
Online Help
The DA300 Print Driver has a help system built into it. To
get to the driver, click on Properties from Windows print
dialog box. Then click on the Help button.
If you're using Pitney Bowes programs such as Envelope
Designer™ Plus or SmartMailer™, press the F1 key while
you're using the program to display information about the
open screen. Select the Help menu to display a list of
topics or search for a term. Refer to the documentation
supplied with these programs for more information.
The World Wide Web
We encourage you to visit our web site at:
http://www.pb.com/support
You'll find the latest information about our products and
services as well as answers to frequently asked technical
questions.
Page 1-4
Phone Support
If you need technical support, call Pitney Bowes Technical Support at:
(800) 253-6565
Before You Call...
Please see Chapter 6, Troubleshooting, for a description
of common problems and their solutions. If you need to
call, please have the following information at hand:
•Product model: W655
• Serial number: See back of unit.
•Nature of problem: What happens and when does
it happen?
• The steps you've already taken to solve the
problem and the results.
SV61036C · Rev A
1Printer overview
Operating GuideAddressRight® Printer DA300
Printer
Options
Ordering
Supplies
Pitney Bowes offers several very useful options for your
DA300:
• Envelope Designer™ Plus lets you create a professional looking envelope in a matter of seconds—
you don't have to bother with the print driver or
make manual settings.
• The W853 Ink Dryer helps to eliminate smudging
on difficult materials like glossy stock.
• The W760 Power Stacker holds up to 300 #10
envelopes. It helps maintain a neat stack in ZIP
Code order when you run long jobs.
The World Wide Web
We encourage you to visit our web site at:
http://www.pb.com/supplies
You'll have the ability to order all your DA300 printer
supplies and options to enhance your printing needs.
By Phone
You can order supplies for your DA300 printer directly
SM
through the Pitney Bowes Supply Line
order, call:
. To place an
(800) 243-7824
The following supplies are available for your DA300
printer:
• Ink Cartridge (order number 711-4)
• Cleaning Kit (order number 902-0)
Page 1-5SV61036C · Rev A
1Printer overview
AddressRight
®
Printer DA300
Operating Guide
Page 1-6
SV61036C · Rev A
2Setting up the DA300 printer
AddressRight
®
Printer DA300
Operating Guide
Chapter contents
This chapter explains how to
unpack, assemble and connect
your new printer.
Unpacking the Printer .............2-2
Package Contents...................2-3
Setting Up the DA300..............2-4
Choosing a Location ...............2-5
Important Safety Notes...........2-5
Assembling the DA300............2-6
Attach the Material Prop......2-7
Attach the Wire Frame .........2-8
Install the Sliding Fence.......2-9
Position the Output Stacker.2-10
Connect the Printer Cable .2-11
Connect the Power Cord ...2-12
Turn on Power ....................2-12
Install Ink Jet Cartridge......2-13
Removing Ink Jet Cartridge ..2-14
SV61036C · Rev A
Page 2-1
2Setting up the DA300 printer
AddressRight
®
Printer DA300
Unpacking the
Printer
Operating Guide
As you remove the DA300 contents from the box, check
the parts against the list on the opposite page.
1
2
Page 2-2
3
SV61036C · Rev A
54
6
7
2Setting up the DA300 printer
Operating GuideAddressRight® Printer DA300
Package
Contents
Package Contents
1. DA300 Printer
2. Output Stacker
3. Wire Frame (Input Material Stacker)
4. Material Prop with Washer and Retaining Knob
5. Sliding Fence (long)
6. Power Cord
7. Parallel Cable
Not Shown:
•Sliding Fence (short)
•Printer Operating Guide
•Printer Driver Software
• Ink Jet Cartridge
•Quick Setup Instructions
•Operator Training Guide
• PostNet
• Installation Quality Report
•Operator Safety Tip Card
TM
Certificate
Page 2-3SV61036C · Rev A
2Setting up the DA300 printer
AddressRight
Setting Up
the DA300
®
Printer DA300
The assembled printer should look like the picture below.
The parts you have to put together are identified.
Wireframe Input
Stacker
Material Prop
and Lock Knob
Sliding Feed
Fence
Operating Guide
Output Stacker
(Not Shown)
Page 2-4
Refer to this picture as you set up your printer. Follow the
steps on pages 2-7 through 2-14.
SV61036C · Rev A
2Setting up the DA300 printer
Operating GuideAddressRight® Printer DA300
Choosing a
Location for
Your Printer
Important
Safety Notes
Follow these guidelines and safety precautions when
selecting a location for your printer.
•Place the printer on a table or other stable, level
surface within the parallel cable's length (10 feet
maximum) of your computer.
•Allow for adequate space. The DA300 is 14.7 inches
high, 16.2 inches wide and 21.7 inches deep, without
the wire frame input stacker.
•Allow for adequate ventilation around the base and
rear of the printer.
•Protect the printer from heat, dust and moisture.
Avoid placing the printer in direct sunlight.
•To protect against electric shock, plug the machine
into a properly grounded wall outlet. DO NOT use an
adapter plug. Use of an adapter could compromise
the ground and cause a possible shock hazard or
damage to the equipment in the event of a short
circuit.
• DO NOT remove the ground pin from the line cord.
•Avoid using outlets controlled by wall switches.
Someone could accidently shut your printer off.
• The power cord wall plug is the primary means of
disconnecting the machine from the AC power. The
wall outlet should be near the machine and easily
accessible.
• DO NOT route the power cord over sharp edges or
trap it between pieces of furniture.
• Insure that there is no strain on the power cord
where it passes between the equipment, walls or
furniture.
•Be certain the area in front of the wall receptacle into
which the machine is plugged is free from obstruction
Page 2-5SV61036C · Rev A
2Setting up the DA300 printer
AddressRight
®
Printer DA300
Important
Safety Notes
(continued)
Operating Guide
•Do not remove covers. The machine covers serve
to enclose hazardous parts. If the machine has been
dropped or has otherwise had the covers stressed
in any way, report it to your Pitney Bowes Customer
Service Representative.
•To reduce the risk of fire and/or electrical shock, do
not attempt to disassemble this machine. If service
is required, contact your Pitney Bowes Customer
Service Representative.
•Keep fingers, loose clothing, jewelry and long hair
away from the moving parts.
•Use only Pitney Bowes approved supplied ink
cartridges and cleaners. Read all instructions before
attempting to operate the equipment.
In addition, follow any specific occupational safety and
health standards for your workplace or area.
Assembling
the DA300
Page 2-6
Once you've placed the printer in a suitable location,
assemble the printer components in the following order:
NOTE: Do not plug the printer into the power source until
you've completed steps 1-5.
1. Attach the material prop to the wireframe (page 2-7).
2. Install the wireframe input stacker (page 2-8).
3. Install the sliding fence (page 2-9).
4. Position the output stacker (page 2-10).
5. Connect the parallel cable (page 2-11).
6. Attach the power cord and turn the printer ON (page
2-12).
7. Install the ink jet cartridge (pages 2-13, 2-14).
SV61036C · Rev A
2Setting up the DA300 printer
Operating GuideAddressRight® Printer DA300
Assembling
the DA300
(continued)
1. Attach the Material Prop
1. The material prop has three grooves on its back
side Place it on the wire frame so the grooves
engage the bars of the frame and the hole for the
lock knob is facing up.
2. Place the small washer on the lock knob.
3. Push the threaded portion of the lock knob through
the hole in the material prop.
4. Position the plastic clamp and nut plate on the
other side of the material prop and turn the lock
knob clockwise until the prop is secure.
The position of the material prop will change, depending on the material you run. You'll find out how
to adjust it in the next chapter.
Wireframe Input
Stacker
Lock Knob
Clamp
Nut Plate
Material Prop
Page 2-7SV61036C · Rev A
2Setting up the DA300 printer
AddressRight
®
Assembling
the DA300
(continued)
Printer DA300
2. Attach the Wire Frame to the Printer.
1. Hook the bottom
2. Rotate the wire frame
3. Adjust the height of the wireframe so it's positioned
Operating Guide
edge of the wire
Tabs
Lock Lever
frame under the tabs
in the frame slide.
and insert the curved
metal bar on the
bottom of the frame
into the height ad-
Height Adjustment Slot
Lock Knob
justment slot. See
the photo on the
next page.
at about a 45 degree angle. Turn the lock knob on
the side of the slide clockwise to hold the wireframe
in position.
You can adjust both the height and side-to-side
position of the wireframe to accommodate the size
and type of the material you're running. We talk
about this in the next chapter.
Page 2-8
SV61036C · Rev A
2Setting up the DA300 printer
Operating GuideAddressRight® Printer DA300
Assembling
the DA300
(continued)
3. Install the Sliding Fence
The DA300 has two fences—a long one and a short one.
Use the short fence when printing material smaller than a
#10 envelope. Use the long fence for larger material.
Slide the square edge of the sliding fence into the slots on
the frame slide as shown below. The next chapter explains
how to set the fence to the width of the material you're
running.
Feed Fence
in Position
Page 2-9SV61036C · Rev A
2Setting up the DA300 printer
AddressRight
®
Assembling
the DA300
(continued)
Printer DA300
4. Position the Output Stacker Tray
Printed material is deposited in the output stacker tray.
The tray can stack up to 150 #10 envelopes. Slide it into
position under the back of the printer as shown below.
Operating Guide
Page 2-10
Stacker
Tray
SV61036C · Rev A
2Setting up the DA300 printer
Operating GuideAddressRight® Printer DA300
Connecting
the DA300
to Your
Computer
5. Connect the Printer Cable
Use either the a parallel cable supplied or a serial cable of
your own to connect the DA300 to your computer.
1. Parallel Cable - Align the end of the cable connector
labelled “Printer” with the parallel port on the
printer's interface panel and push the cable connector into the port.
Serial Cable - Align one end of the cable connector
to the serial port on the printer's interface panel and
push the cable connector into the port.
Parallel PortSerial Port
2. Parallel Cable - Secure the connector by snapping
the two wire clips over the corresponding tabs on
the connector.
Serial Cable - Secure the connector by screwing in
the small nuts on either side of the connector.
3. Parallel Cable - Align the other end of the cable
connector labelled “Computer” with the printer port
on your computer and push the cable connector
into the port.
Serial Cable - Align the other end of the cable to the
serial connector on your computer and secure it by
screwing in the small nuts on either side of the
connector.
Page 2-11SV61036C · Rev A
2Setting up the DA300 printer
AddressRight
®
Printer DA300
Plugging the
DA300 In
Operating Guide
6. Connect the Power Cord
1. Connect the power cord to the printer at the interface panel, shown below.
Power
Switch
2. Plug the power cord into a grounded outlet. Please
review the safety information on pages 9 and 10.
Power
Receptacle
Turning the
DA300 On
Page 2-12
7. Tur n On Power
Once you've connected the cable, press the printer’s
power switch to the “|” (ON) position. The switch is located next to the power cord receptacle.
When you turn the printer on:
• The LCD menu displays that the printer is initializing
and automatically displays "ON LINE".
• The print head carriage moves to the right and
parks in the maintenance station.
SV61036C · Rev A
2Setting up the DA300 printer
Operating GuideAddressRight® Printer DA300
Installing and
Removing the
Ink Jet
Cartridge
8. Install the Ink Jet Cartridge
The printer uses an Ink Jet Cartridge for printing. You
must install the cartridge before you can print. To begin:
1. With the printer on, press the On Line key until the
display reads OFF LINE.
2. Open the back cover of the printer.
3. Press the cartridge (+) key on the control panel to
move the carriage to the middle of the printer.
4. Remove the cartridge from its shipping container by
peeling the top cover off. Be careful not to touch the
copper ribbon.
WARNING! The ink in the cartridge may be
harmful if swallowed. Keep new and used
cartridges out of reach of children. Discard
empty cartridges immediately.
5. Gently remove the tape covering the ink nozzles on
the print cartridge, being careful not to touch the
copper nozzles.
6. Gently insert the cartridge into the carriage at approximately a 45 degree angle with the green arrow
on the cartridge top pointing toward the inside of
the printer.
Page 2-13SV61036C · Rev A
2Setting up the DA300 printer
AddressRight
®
Printer DA300
Installing and
Removing the
Ink Jet
Cartridge
Operating Guide
7. Push the cartridge back in the direction of the arrow
until it snaps into place.
Removing the Ink Jet Cartridge
When you need to remove or replace the ink jet cartridge,
follow these steps:
Page 2-14
1. With the printer on, press the On Line key until the
display reads OFF LINE.
2. Open the back cover of the printer.
3. Press the Cartridge key on the control panel.
This moves the carriage to the middle of the printer.
4. To remove the ink jet cartridge, hold the green
cartridge top while placing your thumb on the cartridge cradle.
5. Pull the cartridge top toward you until the cartridge
pops loose, then lift the print cartridge out of the
cradle.
SV61036C · Rev A
3Basics
AddressRight
®
Printer DA300
Operating Guide
Chapter contents
In this chapter you'll learn about
key features of the DA300 printer
and how to adjust it to meet the
requirements of your print jobs.
Printer Features.......................3-2
Setting Up a Job......................3-4
Set the Separator Gap .........3-6
Center the Wireform.............3-8
Set the Feed Angle...............3-9
Position the Feed Fence ....3-10
Load Materials....................3-11
Adjust Material Prop ..........3-12
Adjust for Media Thickness3-13
Adjust Exit Rollers ..............3-14
Print a Test Piece.................3-15
SV61036C · Rev A
Page 3-1
3Basics
AddressRight
Printer
Features
®
Printer DA300
The DA300 has the following features:
Speed (pieces per hour): 4,200 # 10 envelopes (based on
3 line address, 10pt, 18 characters per address line)
Print Qualities: Draft, Letter, Executive
Internal Fonts: 5
Font Point Size: 4pt - 30pt
Material Thickness: 0.003" to 1/16"
Speed
Printer speed refers to the number of pieces of mail that
can be processed in an hour. The DA300 can process
4200 # 10 envelopes per hour, depending on the address
content and configuration. Printer speed depends on the
number of characters per line, the number of lines, character size, font, interface, barcode, material size and
graphics.
Print Qualities
The printer has three selectable print qualities: Draft
(fastest speed), Letter (medium speed) and Executive
(slowest speed).
Operating Guide
Page 3-2
Internal Fonts
A font is a set of characters (letters, numbers and symbols) that use the same typeface. The DA300 has five
internal typefaces: Courier, Sans Serif, Roman, OCR-A,
and OCR-B. You can select these fonts from the printer
control panel menus. If you set up a print job from your
computer, however, you can use any font that is available
from your software application.
Font Size
Font size refers to the size of each typeface. The DA300
uses a 12 point size for each internal font. When you are
using downloaded fonts, you can select other sizes.
SV61036C · Rev A
3Basics
Operating GuideAddressRight® Printer DA300
Printer
Features
(continued)
Material Thickness
Thickness refers to the size of the material that is processed through the printer. The DA300 can handle material from .003" up to 1/16" thick.
Media Size
The DA300 can print on the following range of material sizes
WidthHeightThickness
Minimum5 "3.5".003"
(127 mm)(89 mm)(.0762 mm)
Maximum12.75"13.5".062"
(324 mm)(343 mm)(1.57 mm)
For envelope addressing purposes, the DA300 is compatible with any word processor or database application
that can print a mailing label.
Approved Media Types
The printer can be used with the following types of material:
• Envelopes• Postcards
• Booklets• Self Mailers
• Catalog envelopes• Paper
All envelopes must be without windows, empty and
unsealed. Any folded material needs to be tabbed on the
leading edge. Refer to Appendix B, Specifications, for
more information, including specific requirements for
using each type of material.
Other printer features include:
• Ink Jet technology with single shuttling head.
• Interface to a standard IBM® compatible computer.
• Prints USPS POSTNET
• LCD menu display available in six languages.
• Memory capable of storing up to eight jobs.
• Printing virtually anywhere on an envelope.
• Graphic printing capability.
TM
certified bar code.
Page 3-3SV61036C · Rev A
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