Pitney Bowes Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000 Operator's Manual
Connect+® Series
Connect+® 500W, Connect+® 1000,
Connect+® 2000, Connect+® 3000
Operator Guide
Canada English/French Edition
SV62589 Rev. C
July, 2014
SV62589 Rev. C
©2014 Pitney Bowes Inc.
All rights reserved. The content of this online manual may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically,
without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this online manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment and material specifications as well as
performance features are subject to change without notice. Your mailing system may not have some of the
features described in this book.
Connect+® Series, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, E-Z Seal, IntelliLink, WEIGH-ON-THE-WAY, (W-O-W®, Postage By Phone, INVIEW, Ascent, SendSuite Express and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks
are trademarks or registered trademarks of the respective owners.
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause serious injury.
CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the
material being run.
IMPORTANT: Alerts you to conditions or practices that could adversely affect equipment operation if
instructions are not followed exactly.
NOTE: Provides a comment or explanation of the associated topic.
Table of Contents
1 ● Getting Started
2 ● Creating and Managing Jobs
3 ● Running Mail
4 ● Accounting
5 ● Reports
6 ● Adding Postage
7 ● Rates and Updates
8 ● System Setup
9 ● Maintenance
10 ● Troubleshooting
A ● Glossary
A ● Index
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27
43
87
123
129
139
145
165
195
213
217
1 ● Getting Started
What Does This Machine Do?
The Home Screen
Parts of the Mailing System
Your System's Specifications
Safety Information
Postal Security Device
WEIGH-ON-THE-WAY® (W-O-W®)
Canada Post Requirements
Changing the Envelope or Tape Quantity
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What Does This Machine Do?
The Connect+® Series is a digital envelope and mail printing system that allows you to create custom designed content from a PC and download that content directly into a graphics library stored on the Connect+™ for use on mail runs. You can now design an outer envelope
with content that reinforces the internal message. You can add marketing, advertising, and
other promotional messages to your mail pieces.
The Connect+® Series provides a unique and easy-to-use touch screen interface where you
can access all of your applications from the home screen. Each application appears on the
Home screen as a button. Simply tap on the button to run the applications. Use the full
access web applications Verify Address, Track a Package, and My Account to increase you
mailing efficiencies.
The system also provides a full range of mail system functions including:
l Printing postage on envelopes
l Printing postage on tapes (labels)
l Sealing envelopes
l Calculating postage based on item weight and size and class of mail.
The Home Screen
The Home screen is the first screen displayed when you log onto the system. It contains all
of the application buttons you need to start any of the system applications including Run
Mail, Jobs, Funds, Manage Accounts, Reports, Rates & Updates, and Settings.
The Home screen also provides buttons for direct links to web sites providing additional
resources and support for your mailing operation:
Verify Address
l Enter any delivery address to verify accurate Postal data, including spelling or
accuratePostal Codes. Provide reason codes for non-matches.
My Account
Provides unlimited access to My Account at pitneybowes.ca. You can:
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Chapter 1
l Place a service call.
l Access Canada Post tracking and value added services
l Check order status – product or service Call
l Access service chat
l Access supplies chat within the PB Store
Buy Supplies
Provides direct access to the PB Supply Line where you can purchase envelopes and
paper, ink and toner, office products, and supplies for your Connect+™ Series systems.
Track a Package
Track your USPS, UPS, FedEx or DHL/Airborne packages. Print status directly. View map
and detailed information for each carrier as information is available.
Postal Tools
Track your Canada Post packages, look up delivery standards and learn more about postal
classes and services such as Xpresspost, Priority Next A.M. or Addressed Admail.
Parts of the Mailing System
For important safety information, refer to Safety Information.
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Touchscreen
The touchscreen allows you to communicate with the mailing system and the
built-in postage meter (Postal Security Device).
Your system comes equipped with a 10.2" touchscreen. An optional 15"
touchscreen is also available.
Stylus
A stylus is a pen-like tool used to make selections from a touchscreen display. The stylus may be preferred by some users over “finger touch”.
The display stylus is standard with all Connect+™ Series systems. It
attaches to either side of the display and sits neatly in a tube holder.
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Chapter 1
Feeder
The feeder area consists of the feeder deck, side guide and thickness adjustment knob.
Feed Deck
The feed deck is the area where you load the envelopes.
If you have a Connect+® 500W, Connect+® 2000 or Connect+® 3000 system, this feeds the envelopes to the WEIGH-ON-THE-WAY® (W-O-W®)
transport deck.
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Side Guide
The moveable guide at the front of the feed deck is used to stabilize the
envelope position when feeding it.
NOTE: The side guide is optional feature on Connect+® 3000 systems.
Power Button
Turns the mailing system on and off. This is located on the lower left side of
the feed deck.
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Chapter 1
Envelope Sealant Bottle
The envelope sealant bottle contains the E-Z Seal® solution used for
moistening envelopes. It is located under the main cover, on the left.
Tape
The system uses tape to print reports and postage indicia for packages or
pieces of mail that are outside the limits specified for mailing materials. Connect+® 500W, Connect+® 1000and Connect+® 2000 systems use adhesive
tape only. Connect+® 3000 systems can use either adhesive or gummed
tape.
The tape is located under the supplies cover, on the right.
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Attached Scale
If your mailing system has WEIGH-ON-THE-WAY® (W-O-W®) (Connect+®
500W, Connect+® 2000, Connect+® 3000), the attached scale is used to
weigh mail pieces that do not fit through the mailing system.
If your mailing system does not have WEIGH-ON-THE-WAY® (W-O-W®)
(Connect+® 1000), the attached scale is used to weigh all mail pieces,
regardless of whether they fit through the machine or not.
The attached scale is behind the supplies cover and to the right of the
PSDcover.
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Moistener Pad Assembly
The moistener pad assembly moistens the flaps on the envelope.
NOTE: The moistener pad assembly is located beneath the moistener deck
on Connect+® 3000 systems. To access it, lift the top release lever and
then use the blue notch to pull on and open the moistener deck.
Connect+® 500W, Connect+® 1000 and Connect+® 2000 Systems
Connect+® 3000 Systems
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Thickness Adjustment Knob
The thickness adjustment knob is located beneath the feeder cover. Turn
this knob to adjust for the thickness of the envelopes.
To set, turn the knob until the arrow on the knob lines up with the arrow to the
right as shown below. The arrow on the knob snaps into position.
Connect+® 500W, Connect+® 1000 and Connect+® 2000 Systems
l Setting 1: Use this setting for postcards mail
pieces that are 0.007 inches (0.18 mm) to
0.375 inches (9.52 mm) thick.
l Setting 2: Use this setting for mail pieces that
are greater than 0.375 inches (9.52 mm) to the
maximum of 0.625 inches (15.9 mm) thick.
Connect+® 3000 Systems
l Setting 1: Use this setting for postcards
and mail pieces that are less than 0.25
inches (6.35 mm) thick.
l Setting 2: Use this setting for mail pieces
that are greater than or equal 0.25 inches
(6.35 mm) thick, but less than 0.50 inches
(12.7 mm) thick.
l Setting 3: Use this setting for mail pieces
that are greater than or equal to 0.50
inches (12.7 mm) thick, but less than 0.625 inches (15.9 mm) thick.
l Setting 4: Use this setting for mail pieces that are greater than or equal to
0.50 inches (12.7 mm) thick, but less than 0.625 inches (15.9 mm) thick.
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Printer
The main components of the printer module are the ink cartridges, print
heads and waste ink tray.
Ink Cartridges
The ink cartridges contain the ink used to print the postal indicia, as well as
any additional items (graphic ad, text message, return address, etc.) you
want to appear on your mail piece.
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Print Heads
The print heads produce the postage indicia.
Waste Ink Tray
Ink is deposited in the waste ink tray during the print head cleaning process.
The system will alert you when the waste tray is nearing full capacity.
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Chapter 1
Stacker
This is where mail is deposited after the postage is applied to the piece of
mail. It is located on the right side of the system. The drop stacker shown
here is available with every mailing system.
An optional power stacker is also available.
Tape Sealant Bottle
The tape sealant bottle is an optional feature for Connect+® 3000 systems. It
contains the E-Z Seal® solution used for moistening gummed tape.
The tape sealant bottle is located to the right of the printer module, behind
the stacker.
Wet/Dry Tape Lever
The wet/dry tape lever is an optional feature for Connect+® 3000 systems.
Use this lever to set the type of tape you are using on your system.
The wet/dry tape lever is located to the right of the printer module, behind the
stacker.
Push the lever to the right for dry tapes or pressure-sensitive
tapes.
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Push the lever to the left for wetting gummed tapes.
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Postal Security Device
The PSD contains the funds and performs all of the calculations necessary
to print postage indicia that comply with the latest Canada Post standards. It
is located beneath the PSDcover on the back of the mailing system.
USBPorts
Two USB ports are located on the back, lower left side of the system. These
provide communications with external devices like a printer or an attached
scale.
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LAN Port
The LAN port is located on the back, lower left side of the system. This port
provides the mailing system with a high bandwidth Internet connection.
Power Receptacle
The power receptacle is located on the back, left side of the system. It connects to the AC power cord (supplied).
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Your System's Specifications
System Dimensions and Weights
Connect+® 1000 Length: 37.5" (953 mm)
With drop stacker fully extended, add 17.5" (394 mm)
With optional power stacker fully extended, add 47.5"
(1207 mm)
With optional colour printer, add 7.25" (184 mm)
Depth: Printer cover open: 23.5" (597 mm)
With optional colour printer, add 1" (25.4 mm)
Height: 24" (610 mm)
Connect+® 500W
Connect+® 2000
With optional 15" colour monitor, add 2" (51 mm)
Weight: 110 lbs. (50 kg)
Length: 52.5" (1334 mm)
With drop stacker fully extended, add 17.5" (394 mm)
With optional power stacker *fully extended, add 47.5"
(1207 mm)
With optional colour printer, add 7.25" (184 mm)
Depth: Printer cover open: 23.5" (597 mm)
With optional colour printer, add 1" (25.4 mm)
Height: 24" (610 mm)
With optional 15" color monitor, add 2" (51 mm)
Weight: 150 lbs. (68 kg)
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* Power stacker not available with Connect+ 500W
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Chapter 1
Connect+® 3000 Length: 61" (1549 mm)
With drop stacker fully extended, add 17.5" (394 mm)
With optional power stacker fully extended, add 47.5"
(1207 mm)
With optional colour printer, add 7.25" (184 mm)
With optional colour printer with tape moistener, add
11.5" (292 mm)
Depth: Printer cover open: 23.5" (597 mm)
With optional colour printer, add 1" (25.4 mm)
Height: 24" (610 mm)
With optional 15" colour monitor, add 2" (51 mm)
Weight: 165lbs. (75 kg)
Power and Compliance
Power 100-240Vac, 50/60Hz., 6.4 - 3.0 Amps
Compliance Optional ENERGY STAR®
Operating Conditions
Operating Temperature Maximum Room Ambient 40°C (104°F)
Capacities, Features and Throughput
Sealer capacity Approximately 3900 #10 single-insert mail pieces
Sealer Type Pump-fed pad with sealing rollers
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Printer High speed dual-printing technology, at 1200 DPI(ver-
tical)
l Mono Printer Module – prints only Postal Red.
l Mono Printer Module – prints both Postal Red and
Black.
l Colour Printer Module – prints both Postal Red, Pro-
cess Colour, and Black.
Print Head Life 800,000 cycles for full IBI Indicia
Ink Capacity (in full size
Canada Post IBI-C indicia)
Ink Cartridge Life
l Small cartridge: 8K mail pieces
l Medium cartridge: 18K mail pieces
l Large cartridge: 60K mail pieces
l Shelf life: Maximum of 24 months from date of man-
ufacture - for monochrome and colour inks
l In use life: Maximum of 30 months from date of man-
ufacture - includes any time on shelf before first use
for monochrome and colour inks
Tape Method
l Connect+® 500W, Connect+® 1000 and Connect+®
2000: Adhesive Tape
l Connect+® 3000: Adhesive or Gummed Tape
Tape 5" roll, approximately 600 indicias per roll, without
graphic ads
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Chapter 1
Throughput Range of speed options available.
l Connect+® 500W: 2-Speeds, 60 and 120 Letters/min
l Connect+® 1000: 2-Speeds, 130 (Standard) and 160
Letters/min
l Connect+® 2000: Non W-O-W®: 3-Speeds, 130
(Standard), 160, and 180 Letters/min
l Connect+® 2000:W-O-W®: 3-Speeds, 70 (Standard),
90, 110 Letters/min
l Connect+® 3000: Non W-O-W®:
2-Speed options, 210 and 300 Letters/min
l Connect+® 3000: W-O-W®: 2-Speed options, 130
and 200 Letters/min
W-O-W® Weight Capacity
Stacking
High Speed Connectivity
Connect+® 1000: NA
Connect+® 500W and
Connect+® 2000: 500 grams
Connect+® 3000: 500 grams
l Drop Stacker Standard
l Power Stacker Optional
l 25" LAN Cable Standard
l Wireless LANOptions
l 3G cellular available (Subscription charge may
apply).
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Peripheral Options
l Drop or Power Stacker Options (Power Stacker not available with
Connect+® 500W)
l Compact Platform Weighing Options, 3, 5, 7 kg Capacity (Only 5 kg capacity avail-
able with Connect+® 500W)
l Large Platform Weighing Options: 7, 12, 35 kg Capacity
l 1E20 Laser Printer
l Bar code scanning
l Wireless Keyboard option
l USB Hub - 4 Open Ports
l
1E26 Thermal Label Printer
Safety Information
WARNING: Follow normal safety precautions for all office equipment.
Read all instructions before you attempt to operate the machine. Use the equipment only
for its intended purpose.
l Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper stor-
age and use of aerosol dusters or flammable aerosol dusters, can cause an explosivelike condition that could result in a personal injury and/or property damage. Never use
aerosol dusters labeled flammable and always read instructions and safety precautions
on the duster container label.
l To obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders.
Material Safety Data Sheets can be obtained on the web or from our Supply Line™.
l Use the power cord supplied with the machine and plug it into a properly grounded wall
outlet located near the machine and easily accessible. Failure to properly ground the
machine can result in severe personal injury and/or fire.
l The wall outlet supplying power to the machine must be a single dedicated wall outlet.
Contact a licensed electrician to ensure there are no other wall outlets on the branch circuit.
l The electrical circuit (mains) supplying power to the outlet must be switched ON.
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Chapter 1
l Avoid touching moving parts or materials while the machine is in use. Keep hands, loose
clothing, jewelry and long hair away from all moving parts.
l Do not remove covers or defeat safety interlock switches. Covers enclose hazardous
parts that should only be accessed by properly trained service personnel. Immediately
report to Pitney Bowes Service any damaged or non-functioning components that
renders the unit unsafe.
l Place the unit in an accessible location to allow for proper venting of the equipment and
to facilitate servicing.
l The power cord wall plug is the primary means of disconnecting the machine from the AC
supply.
l Do not use an adapter plug on the line cord or wall outlet.
l Do not remove the ground pin from the line cord.
l Avoid using wall outlets that are controlled by wall switches, or shared with other equip-
ment.
l Do not route the power cord over sharp edges or trapped between furniture.
l Insure there is no strain on the power cord where it becomes jammed between the equip-
ment, walls or furniture.
l
Do not plug headphones into the Line Out jack (Lime Green).
l Be certain the area in front of the wall receptacle into which the machine is plugged is
free from obstruction.
l Before clearing a stoppage, be sure machine mechanisms come to a stop.
l When clearing a stoppage, avoid using too much force to protect against minor personal
injury and damaging equipment.
l To prevent overheating, do not cover the vent openings.
l Operation of this equipment without periodic maintenance will inhibit optimum operating
performance and could cause the equipment to malfunction. Contact your Pitney Bowes
Customer Service Representative for required service schedule.
l Read all instructions before attempting to operate the equipment.
l Use this equipment only for its intended purpose.
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CAUTION: Moving mechanism can result in personal injury. Keep hands, long hair, ties,
jewelry and loose clothing away from moving parts.
CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. In Canada
please call 1-800 672-6937. Customer Service Representatives are available Monday
through Friday, 8:00 AM - 8:00 PM ET. Contact information can also be found at www.pitneybowes.ca.
NOTE: Always follow the specific occupational safety and health standards for your workplace.
United States
NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause interference
to radio communications. Operation of this equipment in a residential area is likely to cause
interference in which case the user will be required to correct the interference at his own
expense..
CAUTION: Changes or modifications to this equipment not expressly approved by the
party responsible for compliance could void the user’s authority to operate the equipment.
Except for Ethernet/LAN connection cables, shielded I/O and USB cables must be used with
this equipment to ensure compliance with the limits. Use of unshielded cables is prohibited.
Note for California Customers Only
The battery in this product contains perchlorate material. California requires perchlorate-containing products to be accompanied by the following notice: Percholrate Material - special
handling may apply. See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/
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Chapter 1
Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
European Union
It is certified that this system complies with all applicable Directives of the European Union.
For a formal Declaration of Conformity please contact Compliance Engineering. Contact
information is given below or on a separate document supplied with your system..
This is a Class A product. In a domestic environment this product may cause radio inter-
ference in which case the user may be required to take adequate measures.
Responsible Party within the USA:
Pitney Bowes
1Elmcroft Road
Stamford, CT 06926-0700
(800) 522-0700
Within Canada
Pitney Bowes
5500 Explorer Drive
Mississauga, ON L4W 5C7
1-800-672-6937
Contact information can also be found at www.pitneybowes.ca.
Servicing:
Pitney Bowes
5500 Explorer Drive
Mississauga, ON L4W 5C7
1-800-672-6937 www.pitneybowes.ca
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Postal Security Device
The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by the Canada Post to secure funds. This technology
eliminates the need to perform physical inspections thereby making the system easier and
more convenient to use.
WEIGH-ON-THE-WAY® (W-O-W®)
The WEIGH-ON-THE-WAY® (W-O-W®) module processes mixed mail (mail of varying sizes
and weights) and determines the postage amount based on the weight and dimensions of
each mail piece.
Canada Post Requirements
Since your postage meter (Postal Security Device) is licensed by Canada Post, you must follow a few basic requirements.
l Mail must have the correct date and postage amount in the postage indicium.
l Metered mail must bear the Postal Code location of the post office where the postage
meter (Postal Security Device) is registered.
l If you move to another Postal Code location, you must update the Postal Code. You can
do this by calling Postage by Phone® at 1-800-672-6937.
l Each time you refill your postage meter (Postal Security Device) through the LAN, the
Postage By Phone® Meter Payment System computer automatically performs a postal
inspection. If the postage meter in your mailing machine has not detected a refill transaction at certain intervals, the message “Inspection Required” appears on the Run Mail
screen and then prompts you to connect to Pitney Bowes and perform an inspection.
l The postage tape you use must meet Canada Post specifications.
How to Properly Shut Your System Down
1. From the Home screen, select the Shut down button at the lower right corner of the
screen.
2. Select the Shutdown option and confirm the selection.
3. Wait until all messages clear from the screen.
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Chapter 1
WARNING: Improper shutdown and the immediate removal of the print head will result
in print head damage. Replacement of the print head will be necessary
Logging In and Out of the System
If users are enabled on your system, you will be required to enter a password to log on to the
system. This prevents unauthorized use of the system.
Logging In
1. If necessary, select the appropriate username.
2. Enter your password and select OK.
Logging Out
1. Select the Shut down button on the Home screen.
2. Select Log out.
3. Select OK.
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