Pitney Bowes Connect+ 1000, Connect+ 3000, Connect+ 2000 Operator's Manual
Connect+® Series
Contact your local dealer:
16 Luzerne Avenue, Suite 145 West Pittston, Pa. 18643
(570)569-2071 fax (570)614-2222 www.firstchoicepb.com
Connect+® 1000, Connect+® 2000,
Connect+® 3000
Operator Guide
US English Edition
SV62250 Rev. G
December 13, 2012
SV62250 Rev. G December 2012
©2012 Pitney Bowes Inc.
All rights reserved. The content of this online manual may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically,
without the express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this online manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of
our products.
Due to our continuing program of product improvement, equipment and material specifications as well as
performance features are subject to change without notice. Your mailing system may not have some of the
features described in this book.
Connect+® Series, Connect+® 1000, Connect+® 2000, Connect+® 3000, E-Z Seal, IntelliLink, WEIGH-ONTHE-WAY, W-O-W, Postage By Phone, INVIEW, Ascent, SendSuite Express and Pitney Bowes Supply
Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks are trademarks or
registered trademarks of the respective owners.
Alerting Messages
Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause serious injury.
CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the
material being run.
IMPORTANT: Alerts you to conditions or practices that could adversely affect equipment operation if
instructions are not followed exactly.
NOTE: Provides a comment or explanation of the associated topic.
Table of Contents
1 ● Getting Started
2 ● Creating and Managing Jobs
3 ● Running Mail
4 ● Accounting
5 ● Reports
6 ● Adding Postage
7 ● Rates and Updates
8 ● System Setup
9 ● Maintenance
10 ● Troubleshooting
A ● Glossary
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1 ● Getting Started
What Does This Machine Do?
The Home Screen
Parts of the Mailing System
Your System's Specifications
Safety Information
Postal Security Device
WEIGH-ON-THE-WAY® (W-O-W®)/Shape Based Rating
USPS Requirements
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Connect+® Series Operator Guide
What Does This Machine Do?
The Connect+® Series is a digital envelope and mail printing system that allows you to
create custom designed content from a PC and download that content directly into a graphics library stored on the Connect+™ for use on mail runs. You can now design an outer
envelope with content that reinforces the internal message. You can add marketing, advertising, and other promotional messages to your mail pieces.
The Connect+® Series provides a unique and easy-to-use touch screen interface where you
can access all of your applications from the home screen. Each application appears on the
Home screen as a button. Simply tap on the button to run the applications. Use the full
access web applications Verify Address, Track a Package, and My Account to increase you
mailing efficiencies.
The system also provides a full range of mail system functions including:
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Printing postage on envelopes
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Printing postage on tapes (labels)
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Sealing envelopes
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Calculating postage based on item weight and size and class of mail.
The Home Screen
The Home screen is the first screen displayed when you log onto the system. It contains all
of the application buttons you need to start any of the system applications including Run
Mail, Jobs, Funds, Manage Accounts, Reports, Rates & Updates, and Settings.
The Message Center
The Message Center at the bottom of the Home screen allows Pitney Bowes to communicate directly with you. This area is routinely updated and provides:
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Access to savings opportunities and special offers.
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Software and rate update notifications.
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Key USPS® information that may impact your operation (for example, Rate Change).
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Tips on improving mail center efficiency.
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Chapter 1
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Notification of planned service interruptions.
The Message Center icon will appear in the header bar along the top of the screen
if you are working in one of the system applications when a new message becomes
available. You can return to the Home screen at any time to view the new message.
Additional Resources
The Home screen also provides buttons for direct links to web sites providing additional
resources and support for your mailing operation:
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Verify Address - Enter any delivery address to verify accurate Postal data, including spelling or accurate ZIPCodes. Provide reason codes for non-matches. Print shipping labels
in standard USPS 4”x 6” format on bottom half of 8.5” x 11” sheet.
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My Account - Provides unlimited access to My Account at PB.com. You can place a service call, access USPS tracking and value added services, check order status (product or
service call), access service chat, and access supplies chat within the PB Store.
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Discount and Presort Services - Activating Presort Savings account gets you up to 15%
of postage discount on qualifying mail, free pickup of eligible mail, delivery point Validation and Move Update processing.
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Buy Supplies - Provides direct access to the PB Supply Line where you can purchase
envelopes and paper, ink and toner, office products, and supplies for your Connect+®
Series Series systems.
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Track a Package - Track your USPS, UPS, FedEx or DHL/Airborne packages. Print
status directly. View map and detailed information for each carrier as information is available.
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Postal Tools - Learn about postal classes and services like USPS Package and Priority
rates.
Parts of the Mailing System
For important safety information, refer to Safety Information.
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Connect+® Series Operator Guide
Touchscreen
The touchscreen allows you to communicate with the mailing system and the
built-in postage meter (Postal Security Device).
Your system comes equipped with a 10.2" touchscreen. An optional 15"
touchscreen is also available.
Stylus
A stylus is a pen-like tool used to make selections from a touchscreen display. The stylus may be preferred by some users over “finger touch”.
The display stylus is standard with all Connect+® Series systems. It attaches
to either side of the display and sits neatly in a tube holder.
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Chapter 1
Feeder
The feeder area consists of the feeder deck, side guide and thickness adjustment knob.
Feed Deck
The feed deck is the area where you load the envelopes.
If you have a Connect+® 2000 or Connect+® 3000 system, this feeds the
envelopes to the WEIGH-ON-THE-WAY® (W-O-W®) transport deck.
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Connect+® Series Operator Guide
Side Guide
The moveable guide at the front of the feed deck is used to stabilize the
envelope position when feeding it.
NOTE: The side guide is optional feature on Connect+® 3000 systems.
Power Button
Turns the mailing system on and off. This is located on the lower left side of
the feed deck.
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Chapter 1
Envelope Sealant Bottle
The envelope sealant bottle contains the E-Z Seal® solution used for moistening envelopes. It is located under the main cover, on the left.
Tape
The system uses tape to print reports and postage indicia for packages or
pieces of mail that are outside the limits specified for mailing materials. Connect+® 1000and Connect+® 2000 systems use adhesive tape only. Connect+® 3000 systems can use either adhesive or gummed tape.
The tape is located under the supplies cover, on the right.
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Connect+® Series Operator Guide
Attached Scale
If your mailing system has WEIGH-ON-THE-WAY® (W-O-W®) (Connect+®
2000, Connect+® 3000), the attached scale is used to weigh mail pieces that
do not fit through the mailing system.
If your mailing system does not have WEIGH-ON-THE-WAY® (W-O-W®)
(Connect+® 1000), the attached scale is used to weigh all mail pieces,
regardless of whether they fit through the machine or not.
The attached scale is behind the supplies cover and to the right of the
PSDcover.
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Chapter 1
Moistener Pad Assembly
The moistener pad assembly moistens the flaps on the envelope.
NOTE: The moistener pad assembly is located beneath the moistener deck
on Connect+® 3000 systems. To access it, lift the top release lever and
then use the blue notch to pull on and open the moistener deck.
Connect+® 1000 and Connect+® 2000 Systems
Connect+® 3000 Systems
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Connect+® Series Operator Guide
Thickness Adjustment Knob
The thickness adjustment knob is located beneath the feeder cover. Turn
this knob to adjust for the thickness of the envelopes.
To set, turn the knob until the arrow on the knob lines up with the arrow to the
right as shown below. The arrow on the knob snaps into position.
Connect+® 1000 and Connect+® 2000 Systems
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Setting 1: Use this setting for postcards mail
pieces that are 0.007 inches (0.18 mm) to
0.375 inches (9.52 mm) thick.
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Setting 2: Use this setting for mail pieces that
are greater than 0.375 inches (9.52 mm) to the
maximum of 0.625 inches (15.9 mm) thick.
Connect+® 3000 Systems
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Setting 1: Use this setting for postcards and
mail pieces that are less than 0.25 inches
(6.35 mm) thick.
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Setting 2: Use this setting for mail pieces
that are greater than or equal 0.25 inches
(6.35 mm) thick, but less than 0.50 inches
(12.7 mm) thick.
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Setting 3: Use this setting for mail pieces
that are greater than or equal to 0.50
inches (12.7 mm) thick, but less than 0.625
inches (15.9 mm) thick.
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Setting 4: Use this setting for mail pieces that are greater than or equal to
0.50 inches (12.7 mm) thick, but less than 0.625 inches (15.9 mm) thick.
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Chapter 1
Printer
The main components of the printer module are the ink cartridges, print
heads and waste ink tray.
Ink Cartridges
The ink cartridges contain the ink used to print the postal indicia, as well as
any additional items (graphic ad, text message, return address, etc.) you
want to appear on your mail piece.
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Print Heads
The print heads produce the postage indicia.
Waste Ink Tray
Ink is deposited in the waste ink tray during the print head cleaning process.
The system will alert you when the waste tray is nearing full capacity.
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Chapter 1
Stacker
This is where mail is deposited after the postage is applied to the piece of
mail. It is located on the right side of the system. The drop stacker shown
here is available with every mailing system.
An optional power stacker is also available.
Tape Sealant Bottle
The tape sealant bottle is an optional feature for Connect+® 3000 systems. It
contains the E-Z Seal® solution used for moistening gummed tape.
The tape sealant bottle is located to the right of the printer module, behind
the stacker.
Wet/Dry Tape Lever
The wet/dry tape lever is an optional feature for Connect+® 3000 systems.
Use this lever to set the type of tape you are using on your system.
The wet/dry tape lever is located to the right of the printer module, behind the
stacker.
Push the lever to the right for dry tapes or pressure-sensitive tapes.
Push the lever to the left for wetting gummed tapes.
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Postal Security Device
The PSD contains the funds and performs all of the calculations necessary
to print postage indicia that comply with the latest USPS standards. It is
located beneath the PSDcover on the back of the mailing system.
USBPorts
Two USB ports are located on the back, lower left side of the system. These
provide communications with external devices like a printer or an attached
scale.
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Chapter 1
LAN Port
The LAN port is located on the back, lower left side of the system. This port
provides the mailing system with a high bandwidth Internet connection.
Power Receptacle
The power receptacle is located on the back, left side of the system. It connects to the AC power cord (supplied).
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Your System's Specifications
System Dimensions and Weights
Connect+® 1000
Connect+® 2000
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Connect+® Series Operator Guide
49.5" L x 22.5" D (1257mm x 635mm) with drop
stacker
Power stacker adds 31" (483mm) to length
Color adds 6.5" (185mm) to length
110 lbs. (49.9kg)
65" L x 22.5" D (1638mm x 635mm) with drop stacker
Power stacker adds 31" (483mm) to length
Color adds 6.5" (185mm) to length
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150 lbs. (68kg)
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Connect+® 3000
73.5" L x 25.5" D with drop stacker
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Power stacker adds 31" (483mm) to length
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Color adds 6.5" (185mm) to length
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165 lbs. (74.8kg)
All systems are 24" (610mm)high with base touchscreen display.
Power and Compliance
Power 100-240Vac, 50/60Hz., 6.4 - 3.0 Amps
Compliance Optional ENERGY STAR®
NOTE: Refer to How to Set System Timeouts for infor-
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mation about the optional ENERGY STAR sleep
mode.
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Chapter 1
Operating Conditions
Operating Temperature Maximum Room Ambient 40°C (104°F)
Capacities, Features and Throughput
Sealer Capacity Approximately 3900 #10 single-insert mail pieces
Sealer Type Pump-fed pad with sealing rollers
Printer High speed dual-printing technology, at 1200 DPI(ver-
tical)
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Mono Printer Module – prints both Postal Red and
Black.
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Color Printer Module – prints both Postal Red, Process Color, and Black.
Print Head Life 800,000 cycles for full IBI Indicia
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Ink Capacity (in full size
USPS IBI-C indicia)
Ink Cartridge Life
Small cartridge: 8K mail pieces
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Medium cartridge: 18K mail pieces
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Large cartridge: 45K mail pieces
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Shelf life: Maximum of 24 months from date of manufacture - for monochrome and color inks
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In use life: Maximum of 30 months from date of manufacture - includes any time on shelf before first use
for monochrome and color inks
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Tape Method
Connect+® 1000 and Connect+® 2000: Adhesive
Tape
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Connect+® 3000: Adhesive or Gummed Tape
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Connect+® Series Operator Guide
Tape 5" roll, approximately 600 indicias per roll, without
graphic ads
Throughput Range of speed options available.
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Connect+® 1000: 3-Speeds, 130 (Standard), 160,
and 180 Letters/min
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Connect+® 2000: Non W-O-W®: 3-Speeds, 130
(Standard), 160, and 180 Letters/min
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Connect+® 2000:W-O-W®: 3-Speeds, 70 (Standard),
90, 110 Letters/min
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Connect+® 3000: Non W-O-W®: 4-Speed options,
160 (Standard), 210, 260, and 300 Letters/min
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Connect+® 3000: W-O-W®: 4-Speed options, 100
(Standard), 130, 160, and 200 Letters/min
W-O-W® Weight Capacity
Stacking
High Speed Connectivity
Connect+® 1000: NA
Connect+® 2000: 16 ounce
Connect+® 3000: 32 ounce
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Drop Stacker Standard
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Power Stacker Optional
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25" LAN Cable Standard
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Wireless LANOptions
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Sprint 3G cellular available (Subscription charge
applies).
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Chapter 1
Peripheral Options
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Drop or Power Stacker Options
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Compact Platform Weighing Options, 5, 10, or 15 lb. Capacity
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Large Platform Weighing Options: 15, 30, 70, 149 lb. Capacity
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1E20 Laser Printer
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Bar code scanning for Tracking Services (Confirmation Services) and Accounting
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Wireless Keyboard option
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USB Hub - 4 Open Ports
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DI900/DI950 Mail Machine Interface
Safety Information
WARNING: Follow normal safety precautions for all office equipment.
Read all instructions before you attempt to operate the machine. Use the equipment only
for its intended purpose.
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Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters, can cause an explosivelike condition that could result in a personal injury and/or property damage. Never use
aerosol dusters labeled flammable and always read instructions and safety precautions
on the duster container label.
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To obtain Pitney Bowes supplies, please contact our Supply Line™ to place orders. Material Safety Data Sheets can be obtained on the web or from our Supply Line™.
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Use the power cord supplied with the machine and plug it into a properly grounded wall
outlet located near the machine and easily accessible. Failure to properly ground the
machine can result in severe personal injury and/or fire.
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The wall outlet supplying power to the machine must be a single dedicated wall outlet.
Contact a licensed electrician to ensure there are no other wall outlets on the branch circuit.
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The electrical circuit (mains) supplying power to the outlet must be switched ON.
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Avoid touching moving parts or materials while the machine is in use. Keep hands, loose
clothing, jewelry and long hair away from all moving parts.
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Do not remove covers or defeat safety interlock switches. Covers enclose hazardous
parts that should only be accessed by properly trained service personnel. Immediately
report to Pitney Bowes Service any damaged or non-functioning components that
renders the unit unsafe.
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Place the unit in an accessible location to allow for proper venting of the equipment and
to facilitate servicing.
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The power cord wall plug is the primary means of disconnecting the machine from the AC
supply.
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Do not use an adapter plug on the line cord or wall outlet.
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Do not remove the ground pin from the line cord.
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Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.
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Do not route the power cord over sharp edges or trapped between furniture.
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Insure there is no strain on the power cord where it becomes jammed between the equipment, walls or furniture.
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Do not plug headphones into the Line Out jack (Lime Green).
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Be certain the area in front of the wall receptacle into which the machine is plugged is
free from obstruction.
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Before clearing a stoppage, be sure machine mechanisms come to a stop.
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When clearing a stoppage, avoid using too much force to protect against minor personal
injury and damaging equipment.
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To prevent overheating, do not cover the vent openings.
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Operation of this equipment without periodic maintenance will inhibit optimum operating
performance and could cause the equipment to malfunction. Contact your Pitney Bowes
Customer Service Representative for required service schedule.
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Read all instructions before attempting to operate the equipment.
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Use this equipment only for its intended purpose.
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Chapter 1
CAUTION: Moving mechanism can result in personal injury. Keep hands, long hair, ties,
jewelry and loose clothing away from moving parts.
CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, immediately disconnect the power cord from the wall plug and contact Pitney Bowes. In the USA
please call 1-800 522-0020. Customer Service Representatives are available Monday
through Friday, 8:00 AM - 8:00 PM ET. Outside the USA please refer to the country contact
sheet supplied with your system. Contact information can also be found at www.pb.com.
NOTE: Always follow the specific occupational safety and health standards for your workplace.
United States
NOTE: This equipment has been tested and found to comply with the limits for a Class A dig-
ital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause interference
to radio communications. Operation of this equipment in a residential area is likely to cause
interference in which case the user will be required to correct the interference at his own
expense..
CAUTION: Changes or modifications to this equipment not expressly approved by the
party responsible for compliance could void the user’s authority to operate the equipment.
Except for Ethernet/LAN connection cables, shielded I/O and USB cables must be used with
this equipment to ensure compliance with the limits. Use of unshielded cables is prohibited.
Note for California Customers Only
The battery in this product contains perchlorate material. California requires perchlorate-containing products to be accompanied by the following notice: Percholrate Material - special
handling may apply. See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/
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Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
European Union
It is certified that this system complies with all applicable Directives of the European Union.
For a formal Declaration of Conformity please contact Compliance Engineering. Contact
information is given below or on a separate document supplied with your system..
WARNING: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate measures.
Responsible Party within the USA:
Pitney Bowes
1Elmcroft Road
Stamford, CT 06926-0700
(800) 522-0700
Outside the USA:
Please refer to the country contact sheet supplied with your system. Contact information can
also be found at www.pb.com.
Servicing:
This product is serviceable. For service inquiries in the USA please call 1-800 522-0020.
Customer Service Representatives are available Monday through Friday, 8:00 AM - 8:00 PM
ET. Outside the USA please refer to the country contact sheet supplied with your system.
Contact information can also be found at www.pb.com.
Postal Security Device
The postage meter on your mailing system is a Postal Security Device (PSD) that incorporates the latest technology approved by the United States Postal Service to secure funds.
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Chapter 1
This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use.
WEIGH-ON-THE-WAY® (W-O-W®)/Shape Based Rating
The WEIGH-ON-THE-WAY® (W-O-W®)/Shape Based Rating module processes mixed mail
(mail of varying sizes and weights) and determines the postage amount based on the weight
and dimensions of each mail piece.
USPS Requirements
Since your postage meter (Postal Security Device) is licensed by the United States Postal
Service (USPS), you must follow a few basic requirements.
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Mail must have the correct date and postage amount in the postage indicium.
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Metered mail must bear the ZIP Code location of the post office where the postage meter
(Postal Security Device) is registered.
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If you move to another ZIP Code location, you must update the ZIP Code. You can do this
by calling Postage by Phone® at 1.800.243.7800.
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Each time you refill your postage meter (Postal Security Device) through the LAN, the
Postage By Phone® Meter Payment System computer automatically performs a postal
inspection. If the postage meter in your mailing machine has not detected a refill transaction at certain intervals, the message “Inspection Required” appears on the Run Mail
screen and then prompts you to connect to Pitney Bowes and perform an inspection.
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The postage tape you use must meet USPS specifications.
How to Properly Shut Your System Down
1. From the Home screen, select the Shut down button at the lower right corner of the
screen.
2. Select the Shutdown option and confirm the selection.
3. Wait until all messages clear from the screen.
WARNING: Improper shutdown and the immediate removal of the print head will result
in print head damage. Replacement of the print head will be necessary
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Logging In and Out of the System
If users are enabled on your system, you will be required to enter a password to log on to the
system. This prevents unauthorized use of the system.
Logging In
1. If necessary, select the appropriate username.
2. Enter your password and select OK.
Logging Out
1. Select the Shut down button on the Home screen.
2. Select Log out.
3. Select OK.
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2 ● Creating and Managing Jobs
All About Jobs
About Job Properties
The Default Job
Opening a Job
Previewing Jobs
Creating a New Job
Editing a Job
Deleting a Job
Job Options
Creating a Duplicate Job
Setting the Default Job
Renaming a Job
Reloading a Job
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Job Types
Weighing Methods
Printing Only a Graphic Ad
Printing a Date Correction
Printing a Postage Correction
Printing the Received Date and Time
Printing a Permit
Sealing Envelopes without Printing Postage
Counting Mail without Printing Postage
Weighing, Rating and Counting Mail without Printing Postage
Moving Between Open Jobs
Saving Changes to a Job
Closing All Jobs
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