Philips TPM9.5A Schematic

Colour Television Chassis

TPM9.5A

Contents Page

1. Revision List 2

2. Technical Specs, Diversity, and Connections 2

3. Precautions, Notes, and Abbreviation List 5

4. Mechanical Instructions 9

5. Service Modes, Error Codes, and Fault Finding 20

6. Alignments 30

7. Circuit Descriptions 32

8. IC Data Sheets 36

9. Block Diagrams Wiring diagram 5000 series 32" 47 Wiring diagram 5500 series 42" 49 Wiring diagram 5000 series 42" 48 Wiring diagram 6007 series 42" 50 Wiring diagram 5500 series 46" 52 Wiring diagram 5000 series 46" 51 Wiring diagram 6007 series 47" 53 Block diagram 5000/5500/6007 series 54

10. Circuit Diagrams and PWB Layouts Drawing PWB A 715G5194 PSU 32" & 37" 3500/4000 series A 715G5173 PSU 3500 series 42" & 46" 61 64-65 B 715G5279 SSB 5000/5500 series 66 85-86 J 715G5330 IR/LED 87 88 J 715G5397 IR/LED 6007 series 89 90 E 715G5252 Keyboard control panel 3500/4000 series 91 92 ALC 715G5415 AmbiLight control panel 93 96 AL 715G5518 Ambilight 10 LED 97 98 AL 715G5566 Ambilight 12 LED 99 100

11. Styling Sheets 5000 series 32" 101 5500 series 42" 103 5000 series 42" 102 5500 series 46" 105 5000 series 46" 104 6007 series 42"&47" 106

55 59-60

Published by MjX/MB/SC 1271 Quality Printed in the Netherlands Subject to modification EN 3122 785 19341

2012-Nov-30

2012 ©

TP Vision Netherlands B.V.

All rights reserved. Specifications are subject to change without notice. Trademarks are the property of Koninklijke Philips Electronics N.V. or their respective owners. TP Vision Netherlands B.V. reserves the right to change products at any time without being obliged to adjust earlier supplies accordingly. PHILIPS and the PHILIPS’ Shield Emblem are used under license from Koninklijke Phili ps Electronics N.V.

EN 2 TPM9.5A LA1.

Revision List

1. Revision List

Manual xxxx xxx xxxx.0

• First release.

Manual xxxx xxx xxxx.1

• Added the 42" and 47" sets.

2. Technical Specs, Diversity, and Connections

Index of this chapter:

Technical Specifications

2.1

2.2 Directions for Use

2.3 Connections

2.4 Chassis Overview

• Specifications are indicative (subject to change).

2.1 Technical Specifications

For on-line product support please use the links in Table 2-1. Here is product information available, as well as getting started, user manuals, frequently asked questions and software &

Notes:

drivers.

• Figures can deviate due to the different set executions.

Table 2-1 Described Model Numbers and Diversity

24 9 10 11

Mechanics Block Diagrams Schematics

CTN

32PFL5007D/30 2-1 4-1 4-8 4-9 9.1 9.8 10.1 10.3 10.4 10.6 - - 11.1 42PFL5007D/30 2-1 4-2 4-8 4-9 9.2 9.8 10.2 10.3 10.4 10.6 - - 11.2 42PFL5507D/30 2-1 4-3 4-8 4-9 9.3 9.8 10.2 10.3 10.4 10.6 - - 11.3 42PFL6007D/30 2-1 4-4 4-12 4-14 9.4 9.8 10.2 10.3 10.5 10.6 10.7 10.8 11.6 46PFL5007D/30 2-1 4-5 4-8 4-9 9.5 9.8 10.2 10.3 10.4 10.6 - - 11.4 46PFL5507D/30 2-1 4-6 4-8 4-9 9.6 9.8 10.2 10.3 10.4 10.6 - - 11.5 47PFL6007D/30 2-1 4-7 4-12 4-14 9.7 9.8 10.2 10.3 10.5 10.6 10.7 10.9 11.6

Connection Overview

Wire Dressing

Rear Cover Removal

SSB Removal

Wiring Diagram

Block Diagram

Power Supply

SSB

J (IR/LED)

E (Keyboard/Leading Edge)

ALC (AmbiLight control panel)

AL (AmbiLight panel)

Styling

2.2 Directions for Use

Directions for use can be downloaded from the following websites:

http://www.philips.com/support http://www.p4c.philips.com

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2.3 Connections

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USB 1

USB 2

USB 3

USB 4

HDMI 4

Y/Pb/Pr

CVBS

HDMI

AV1

(AV IN

AV2

(AV IN

NETWORK

HDMI 1 HDMI 2

VGA

AUDIO

CVBS/SPDIF OUT

PC IN

TV ANTENNA-CABLE

TV ANTENNA-DIGIT AL

SERV.U

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Technical Specs, Diversity, and Connections

EN 3TPM9.5A LA 2.

2.3.1 Side Connections

Figure 2-1 Connection overview

Note: The following connector colour abbreviations are used

(acc. to DIN/IEC 757): Bk= Black, Bu= Blue, Gn= Green, Gy= Grey, Rd= Red, Wh= White, Ye= Yellow.

1, 2, 3, 4 - USB1 2.0

Figure 2-2 USB (type A)

1-+5V k 2 -Data (-) jk 3 -Data (+) jk 4 -Ground Gnd H

5 - RJ45: Ethernet

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Figure 2-3 Ethernet connector

1 -TD+ Transmit signal k 2 -TD- Transmit signal k 3 -RD+ Receive signal j 4 -CT Centre Tap: DC level fixation 5 -CT Centre Tap: DC level fixation 6 -RD- Receive signal j 7 -GND Gnd H

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8 -GND Gnd H

6 - Cinch: Video CVBS - In, Audio - In

Ye -Video CVBS 1 V Rd -Audio R 0.5 V Wh -Audio L 0.5 V

/ 75  jq

/ 10 k jq

RMS

/ 10 k jq

RMS

7- Cinch: Video YPbPr - In, Audio - In

Gn -Video - Y 1 V Bu - Video - Pb 0.7 V Rd -Video - Pr 0.7 V Wh -Audio - L 0.5 V Rd -Audio - R 0.5 V

8, 9 - HDMI: Digital Video - In, Digital Audio - In/Out

Figure 2-4 HDMI (type A) connector

1 -D2+ Data channel j 2 -Shield Gnd H 3 -D2- Data channel j 4 -D1+ Data channel j 5 -Shield Gnd H 6 -D1- Data channel j 7 -D0+ Data channel j 8 -Shield Gnd H

/ 75 W jq

/ 75  jq

/ 10 k jq

RMS

/ 10 k jq

RMS

9 -D0- Data channel j 10 - CLK+ Data channel j 11 - Shield Gnd H 12 - CLK- Data channel j 13 - Easylink/CEC Control channel jk 14 - n.c.

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Technical Specs, Diversity, and Connections

15 - DDC_SCL DDC clock j 16 - DDC_SDA DDC data jk 17 - Ground Gnd H 18 - +5V j 19 - HPD Hot Plug Detect j 20 - Ground Gnd H

2.3.2 Rear Connections

10, 11 - HDMI2: Digital Video, Digital Audio - In

8, 9 - HDMI: Digital Video - In, Digital Audio - In/Out

See

12 - Service / UART

1 -Ground Gnd H 2 -UART_TX Transmit k 3 -UART_RX Receive j

13 - Audio - In: Left / Right, VGA

Gn - Audio L/R in 0.5 V

/ 10 k jq

RMS

14 - PC IN:VGA

Figure 2-5 VGA connector

1 -Video Red 0.7 V 2 -Video Green 0.7 V 3 -Video Blue 0.7 V 4-n.c.

/ 75 W j

5 -Ground Gnd H 6 -Ground Red Gnd H 7 -Ground Green Gnd H 8 -Ground Blue Gnd H 9-+5V 10 - Ground Sync Gnd H

+5 V j

11 - Ground Red Gnd H 12 - DDC_SDA DDC data j 13 - H-sync 0 - 5 V j 14 - V-sync 0 - 5 V j 15 - DDC_SCL DDC clock j

15 - TV ANTENNA - In

Signal input from an antenna, cable or satellite.

16 - Head phone (Output)

Bk -Head phone 80 - 600  / 10 mW ot

17 - Cinch: S/PDIF - Out

Bk -Coaxial 0.4 - 0.6V

/ 75  kq

2.4 Chassis Overview

Refer to 9. Block Diagrams for PWB/CBA locations.

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Precautions, Notes, and Abbreviation List

3. Precautions, Notes, and Abbreviation List

Index of this chapter:

Safety Instructions

3.1

3.2 Warnings

3.3 Notes

3.4 Abbreviation List

3.1 Safety Instructions

Safety regulations require the following during a repair:

• Connect the set to the Mains/AC Power via an isolation transformer (> 800 VA).

• Replace safety components, indicated by the symbol h, only by components identical to the original ones. Any other component substitution (other than original type) may increase risk of fire or electrical shock hazard.

Safety regulations require that after a repair, the set must be returned in its original condition. Pay in particular attention to the following points:

• Route the wire trees correctly and fix them with the mounted cable clamps.

• Check the insulation of the Mains/AC Power lead for external damage.

• Check the strain relief of the Mains/AC Power cord for proper function.

• Check the electrical DC resistance between the Mains/AC Power plug and the secondary side (only for sets that have a Mains/AC Power isolated power supply):

1. Unplug the Mains/AC Power cord and connect a wire

between the two pins of the Mains/AC Power plug.

2. Set the Mains/AC Power switch to the “on” position

(keep the Mains/AC Power cord unplugged!).

3. Measure the resistance value between the pins of the

Mains/AC Power plug and the metal shielding of the tuner or the aerial connection on the set. The reading should be between 4.5 M and 12 M.

4. Switch “off” the set, and remove the wire between the

two pins of the Mains/AC Power plug.

• Check the cabinet for defects, to prevent touching of any inner parts by the customer.

3.2 Warnings

• All ICs and many other semiconductors are susceptible to electrostatic discharges (ESD w). Careless handling during repair can reduce life drastically. Make sure that, during repair, you are connected with the same potential as the mass of the set by a wristband with resistance. Keep components and tools also at this same potential.

• Be careful during measurements in the high voltage section.

• Never replace modules or other components while the unit is switched “on”.

• When you align the set, use plastic rather than metal tools. This will prevent any short circuits and the danger of a circuit becoming unstable.

3.3 Notes

3.3.1 General

• Measure the voltages and waveforms with regard to the chassis (= tuner) ground (H), or hot ground (I), depending on the tested area of circuitry. The voltages and waveforms shown in the diagrams are indicative. Measure them in the Service Default Mode with a colour bar signal and stereo sound (L: 3 kHz, R: 1 kHz unless stated otherwise) and picture carrier at 475.25 MHz for PAL, or 61.25 MHz for NTSC (channel 3).

• Where necessary, measure the waveforms and voltages with (D) and without (E) aerial signal. Measure the voltages in the power supply section both in normal operation (G) and in stand-by (F). These values are indicated by means of the appropriate symbols.

3.3.2 Schematic Notes

• All resistor values are in ohms, and the value multiplier is often used to indicate the decimal point location (e.g. 2K2 indicates 2.2 k).

• Resistor values with no multiplier may be indicated with either an “E” or an “R” (e.g. 220E or 220R indicates 220 ).

• All capacitor values are given in micro-farads (10 nano-farads (n 10

• Capacitor values may also use the value multiplier as the decimal point indication (e.g. 2p2 indicates 2.2 pF).

• An “asterisk” (*) indicates component usage varies. Refer to the diversity tables for the correct values.

• The correct component values are listed on the Philips Spare Parts Web Portal.

3.3.3 Spare Parts

For the latest spare part overview, consult your Philips Spare Part web portal.

3.3.4 BGA (Ball Grid Array) ICs

Introduction

For more information on how to handle BGA devices, visit this URL: http://www.atyourservice-magazine.com “Magazine”, then go to “Repair downloads”. Here you will find Information on how to deal with BGA-ICs.

BGA Temperature Profiles

For BGA-ICs, you must use the correct temperature-profile. Where applicable and available, this profile is added to the IC Data Sheet information section in this manual.

3.3.5 Lead-free Soldering

Due to lead-free technology some rules have to be respected by the workshop during a repair:

• Use only lead-free soldering tin. If lead-free solder paste is required, please contact the manufacturer of your soldering equipment. In general, use of solder paste within workshops should be avoided because paste is not easy to store and to handle.

• Use only adequate solder tools applicable for lead-free soldering tin. The solder tool must be able: – To reach a solder-tip temperature of at least 400°C. – To stabilize the adjusted temperature at the solder-tip. – To exchange solder-tips for different applications.

• Adjust your solder tool so that a temperature of around 360°C - 380°C is reached and stabilized at the solder joint. Heating time of the solder-joint should not exceed ~ 4 sec. Avoid temperatures above 400°C, otherwise wear-out of tips will increase drastically and flux-fluid will be destroyed. To avoid wear-out of tips, switch “off” unused equipment or reduce heat.

• Mix of lead-free soldering tin/parts with leaded soldering tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully clear the solder-joint from old tin and re-solder with new tin.

3.3.6 Alternative BOM identification

It should be noted that on the European Service website, “Alternative BOM” is referred to as “Design variant”.

The third digit in the serial number (example: AG2B0335000001) indicates the number of the alternative B.O.M. (Bill Of Materials) that has been used for producing the specific TV set. In general, it is possible that the same TV model on the market is produced with e.g. two different types of displays, coming from two different suppliers. This will then

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-9

), or pico-farads (p 10

. Select

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-12

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Precautions, Notes, and Abbreviation List

result in sets which have the same CTN (Commercial Type Number; e.g. 28PW9515/12) but which have a different B.O.M. number. By looking at the third digit of the serial number, one can identify which B.O.M. is used for the TV set he is working with. If the third digit of the serial number contains the number “1” (example: AG1B033500001), then the TV set has been manufactured according to B.O.M. number 1. If the third digit is a “2” (example: AG2B0335000001), then the set has been produced according to B.O.M. no. 2. This is important for ordering the correct spare parts! For the third digit, the numbers 1...9 and the characters A...Z can be used, so in total: 9 plus 26= 35 different B.O.M.s can be indicated by the third digit of the serial number.

Identification: The bottom line of a type plate gives a 14-digit serial number. Digits 1 and 2 refer to the production centre (e.g. SN is Lysomice, RJ is Kobierzyce), digit 3 refers to the B.O.M. code, digit 4 refers to the Service version change code, digits 5 and 6 refer to the production year, and digits 7 and 8 refer to production week (in example below it is 2010 week 10 / 2010 week 17). The 6 last digits contain the serial number.

Figure 3-1 Serial number (example)

3.3.7 Board Level Repair (BLR) or Component Level Repair (CLR)

If a board is defective, consult your repair procedure to decide if the board has to be exchanged or if it should be repaired on component level. If your repair procedure says the board should be exchanged completely, do not solder on the defective board. Otherwise, it cannot be returned to the O.E.M. supplier for back charging!

3.3.8 Practical Service Precautions

• It makes sense to avoid exposure to electrical shock.

While some sources are expected to have a possible dangerous impact, others of quite high potential are of limited current and are sometimes held in less regard.

• Always respect voltages. While some may not be

dangerous in themselves, they can cause unexpected reactions that are best avoided. Before reaching into a powered TV set, it is best to test the high voltage insulation. It is easy to do, and is a good service precaution.

3.4 Abbreviation List

0/6/12 SCART switch control signal on A/V

board. 0 = loop through (AUX to TV),

6 = play 16 : 9 format, 12 = play 4 : 3 format

AARA Automatic Aspect Ratio Adaptation:

algorithm that adapts aspect ratio to remove horizontal black bars; keeps the original aspect ratio

ACI Automatic Channel Installation:

algorithm that installs TV channels directly from a cable network by

means of a predefined TXT page ADC Analogue to Digital Converter AFC Automatic Frequency Control: control

signal used to tune to the correct

frequency AGC Automatic Gain Control: algorithm that

controls the video input of the feature

box AM Amplitude Modulation AP Asia Pacific AR Aspect Ratio: 4 by 3 or 16 by 9 ASF Auto Screen Fit: algorithm that adapts

aspect ratio to remove horizontal black

bars without discarding video

information ATSC Advanced Television Systems

Committee, the digital TV standard in

the USA ATV See Auto TV Auto TV A hardware and software control

system that measures picture content,

and adapts image parameters in a

dynamic way AV External Audio Video AVC Audio Video Controller AVIP Audio Video Input Processor B/G Monochrome TV system. Sound

carrier distance is 5.5 MHz BDS Business Display Solutions (iTV) BLR Board-Level Repair BTSC Broadcast Television Standard

Committee. Multiplex FM stereo sound

system, originating from the USA and

used e.g. in LATAM and AP-NTSC

countries B-TXT Blue TeleteXT C Centre channel (audio) CEC Consumer Electronics Control bus:

remote control bus on HDMI

connections CL Constant Level: audio output to

connect with an external amplifier CLR Component Level Repair ComPair Computer aided rePair CP Connected Planet / Copy Protection CSM Customer Service Mode CTI Color Transient Improvement:

manipulates steepness of chroma

transients CVBS Composite Video Blanking and

Synchronization DAC Digital to Analogue Converter DBE Dynamic Bass Enhancement: extra

low frequency amplification DCM Data Communication Module. Also

referred to as System Card or

Smartcard (for iTV). DDC See “E-DDC” D/K Monochrome TV system. Sound

carrier distance is 6.5 MHz DFI Dynamic Frame Insertion DFU Directions For Use: owner's manual DMR Digital Media Reader: card reader DMSD Digital Multi Standard Decoding DNM Digital Natural Motion

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Precautions, Notes, and Abbreviation List

EN 7TPM9.5A LA 3.

DNR Digital Noise Reduction: noise

reduction feature of the set DRAM Dynamic RAM DRM Digital Rights Management DSP Digital Signal Processing DST Dealer Service Tool: special remote

control designed for service

technicians DTCP Digital Transmission Content

Protection; A protocol for protecting

digital audio/video content that is

traversing a high speed serial bus,

such as IEEE-1394 DVB-C Digital Video Broadcast - Cable DVB-T Digital Video Broadcast - Terrestrial DVD Digital Versatile Disc DVI(-d) Digital Visual Interface (d= digital only) E-DDC Enhanced Display Data Channel

(VESA standard for communication

channel and display). Using E-DDC,

the video source can read the EDID

information form the display. EDID Extended Display Identification Data

(VESA standard) EEPROM Electrically Erasable and

Programmable Read Only Memory EMI Electro Magnetic Interference EPG Electronic Program Guide EPLD Erasable Programmable Logic Device EU Europe EXT EXTernal (source), entering the set by

SCART or by cinches (jacks) FDS Full Dual Screen (same as FDW) FDW Full Dual Window (same as FDS) FLASH FLASH memory FM Field Memory or Frequency

Modulation FPGA Field-Programmable Gate Array FTV Flat TeleVision Gb/s Giga bits per second G-TXT Green TeleteXT H H_sync to the module HD High Definition HDD Hard Disk Drive HDCP High-bandwidth Digital Content

Protection: A “key” encoded into the

HDMI/DVI signal that prevents video

data piracy. If a source is HDCP coded

and connected via HDMI/DVI without

the proper HDCP decoding, the

picture is put into a “snow vision” mode

or changed to a low resolution. For

normal content distribution the source

and the display device must be

enabled for HDCP “software key”

decoding. HDMI High Definition Multimedia Interface HP HeadPhone I Monochrome TV system. Sound

C Inter IC bus

D Inter IC Data bus

S Inter IC Sound bus

carrier distance is 6.0 MHz

IF Intermediate Frequency IR Infra Red IRQ Interrupt Request ITU-656 The ITU Radio communication Sector

(ITU-R) is a standards body

subcommittee of the International

Telecommunication Union relating to

radio communication. ITU-656 (a.k.a.

SDI), is a digitized video format used

for broadcast grade video.

Uncompressed digital component or

digital composite signals can be used.

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The SDI signal is self-synchronizing, uses 8 bit or 10 bit data words, and has a maximum data rate of 270 Mbit/s, with a minimum bandwidth of 135 MHz.

iTV Institutional TeleVision; TV sets for

hotels, hospitals etc.

LS Last Status; The settings last chosen

by the customer and read and stored in RAM or in the NVM. They are called at start-up of the set to configure it according to the customer's

preferences LATAM Latin America LCD Liquid Crystal Display LED Light Emitting Diode L/L' Monochrome TV system. Sound

carrier distance is 6.5 MHz. L' is Band

I, L is all bands except for Band I LPL LG.Philips LCD (supplier) LS Loudspeaker LVDS Low Voltage Differential Signalling Mbps Mega bits per second M/N Monochrome TV system. Sound

carrier distance is 4.5 MHz MHEG Part of a set of international standards

4. Mechanical Instructions

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Index of this chapter:

Cable Dressing

4.1

4.2 Service Positions

4.3 Assembly/Panel Removal

4.5 Set Re-assembly

4.1 Cable Dressing

Mechanical Instructions

Notes:

• Figures below can deviate slightly from the actual situation, due to the different set executions.

EN 9TPM9.5A LA 4.

Figure 4-1 Cable dressing (32" 5000 series)

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Figure 4-2 Cable dressing (42" 5000 series)

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Figure 4-3 Cable dressing (42" 5500 series)

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Mechanical Instructions

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Figure 4-4 Cable dressing (42" 6007 series)

Figure 4-5 Cable dressing (46" 5000 series)

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Figure 4-6 Cable dressing (46" 5500 series)

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Figure 4-7 Cable dressing (47" 6007 series)

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4.2 Service Positions

For easy servicing of a TV set, the set should be put face down on a soft flat surface, foam buffers or other specific workshop tools. Ensure that a stable situation is created to perform measurements and alignments. When using foam bars take care that these always support the cabinet and never only the display. Caution: Failure to follow these guidelines can seriously damage the display! Ensure that ESD safe measures are taken.

4.3 Assembly/Panel Removal

Instructions below apply to the 46PFL5507D/30, but will be similar for other models.

Mechanical Instructions

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M4 × 12

M3 × 10

M3 × 6

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Mechanical Instructions

4.3.1 Rear Cover

Refer to Figure 4-8 Warning: Disconnect the mains power cord before removing the rear cover.

1. Remove fixation screws [1] that secure the base assy, pull out the base assy from the set. Then remove the fixation

for details.

screws [2], [3], [4]that secure the rear cover. Refer to

Figure 4-8

2. Gently lift the rear cover from the TV. Make sure that wires and cables are not damaged while lifting the rear cover from the set.

for details.

4.3.2 Small Signal Board (SSB)

Refer to Figure 4-9 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect with the SSB [1]. Caution: be careful, as these are very fragile connectors!

2. Unplug all other connectors [2].

3. Remove all the fixation screws from the SSB [3].

4. The SSB can now be shifted from side connector cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-9

for details.

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Figure 4-8 Rear cover removal

Figure 4-9 SSB removal

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Mechanical Instructions

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4.3.3 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Gently unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

4.3.4 Speakers

1. Gently release the tapes that secures the speaker cables.

2. Unplug the speaker connectors from the SSB.

3. Take the speakers out. When defective, replace the both units.

4.3.5 Keyboard Control unit

1. Unplug the connector from the keyboard control panel.

2. Gently push inwards the two clips at the PSU side of the unit. Release the unit at the PSU side and turn it away from the PSU. Now push it towards the PSU to release the catches at the other side of the unit. Take it out from the metal bracket.

When defective, replace the whole unit.

4.3.6 Stand bracket

1. Remove all fixation screws of the bracket.

2. Lift the bracket from the set.

4.3.7 IR/LED Panel

1. Remove the stand bracket, as described earlier.

2. Unplug the connector from the IR/LED panel.

3. Gently release the clip that holds the panel and take it out from the bezel.

When defective, replace the whole unit.

4.3.8 LCD Panel

1. Remove the SSB as described earlier.

2. Remove the PSU as described earlier.

3. Remove the keyboard control panel as described earlier.

4. Remove the stand bracket as described earlier.

5. Remove the IR/LED as described earlier.

6. Remove the IR/LED as described earlier.

7. Remove the fixations screws that fix the metal clamps to the front bezel. Take out those clamps.

8. Remove all other metal parts not belonging to the panel.

9. Lift the LCD Panel from the bezel.

When defective, replace the whole unit.

4.4 Assembly/Panel Removal (for 6007 series)

Instructions below only apply to the 42&47PFL6007D/30.

4.4.1 Stand

Refer to Figure 4-10

1. Gently remove the black plastic casing [1] that covers the stand bracket, refer to Figure 4-10

2. Remove the Allen screws [1, 2] that secure the stand bracket and, pull out the stand downwards from the set, refer to Figure 4-11

and Figure 4-11 for details.

Figure 4-10 Stand removal[1]

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Mechanical Instructions

Figure 4-11 Stand removal[2]

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M3 × 6

Q3 × 10

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4.4.2 Rear Cover

Refer to Figure 4-12 Warning: Disconnect the mains power cord before removing the rear cover.

for details.

1. Remove the fixation screws [1,2] that secure the rear cover.

2. Lift the rear cover from the TV. Make sure that wires and flat foils are not damaged while lifting the rear cover from the set.

Figure 4-12 Rear cover removal

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Mechanical Instructions

4.4.3 AmbiLight Panel

Refer to Figure 4-13

1. Gently release the clamps and unplug the two connectors [1, 2] that secure the ambilight panels. Release the clips

for details.

from the FFC connector that connect with the AmbiLight control panel [3].

2. Lift the AmbiLight panel from the rear cover. Make sure that wires and flat foils are not damaged while lifting the ambilight panel from the rear cover.

4.4.4 Small Signal Board (SSB)

Refer to Figure 4-14 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect with the SSB [1]. Caution: be careful, as these are very fragile connectors! T

2. Release the clamps and unplug all other connectors [2,3].

3. Remove all the fixation screws from the SSB [4].

4. The SSB can now be shifted from side connector cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-14

for details.

Figure 4-13 Rear cover removal

Figure 4-14 SSB removal

2012-Nov-30

4.4.5 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Unplug all connectors from the PSU.

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2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

4.4.6 Speakers

1. Gently release the tapes that secures the speaker cables.

2. Unplug the speaker connectors from the SSB.

3. Take the speakers out. When defective, replace the both units.

4.4.7 Keyboard Control unit

1. Unplug the connector from the keyboard control panel.

When defective, replace the whole unit.

4.4.8 IR/LED Panel

1. Unplug the connector from the IR/LED panel.

2. Gently release the clip that holds the panel and take it out from the bezel.

When defective, replace the whole unit.

Mechanical Instructions

EN 19TPM9.5A LA 4.

4.4.9 AmbiLight control panel

1. Unplug the connector from the AmbiLight control panel.

2. Gently release the clip that holds the panel and take it out from the set.

When defective, replace the whole unit.

4.4.10 LCD Panel

1. Unplug the all the connector cables of the boards.

2. Lift the subframe with PSU, SSB, Keyboard control panel, IR/LED board and AmbiLight control panel from the LCD panel and put it aside.

3. Gently take all the speakers out.

Warning: Cause the panels of 6007 series are bolt-on panels so the panel could not release from bezel. When defective, replace the whole unit.

4.5 Set Re-assembl y

To re-assemble the whole set, execute all processes in reverse order.

Notes:

• While re-assembling, make sure that all cables are placed and connected in their original position. See Figure 4-4

Figure 4-7

• Pay special attention not to damage the EMC foams on the SSB shields. Ensure that EMC foams are mounted correctly.

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EN 20 TPM9.5A LA5.

Service Modes, Error Codes, and Fault Finding

5. Service Modes, Error Codes, and Fault Finding

Index of this chapter:

Test Points

5.1

5.2 Service Modes

5.3 Stepwise Start-up

5.4 Service Tools

5.5 Software Upgrading

5.6 Error Codes

5.7 The Blinking LED Procedure

5.8 Fault Finding and Repair Tips

5.1 Test Points

As most signals are digital, it will be difficult to measure waveforms with a standard oscilloscope. However, several key ICs are capable of generating test patterns, which can be controlled via ComPair. In this way it is possible to determine which part is defective.

Perform measurements under the following conditions:

• Service Default Mode.

• Video: Colour bar signal.

• Audio: 3 kHz left, 1 kHz right.

5.2 Service Modes

The Service Mode feature is split into five parts:

• Service Default Mode (SDM).

• Service Alignment Mode (SAM).

• Factory Mode.

• Customer Service Mode (CSM).

• Computer Aided Repair Mode (ComPair).

Life Timer

During the life time cycle of the TV set, a timer is kept (called “Op. Hour”). It counts the normal operation hours (not the Stand-by hours). The actual value of the timer is displayed in SDM and SAM in a decimal value. Every two soft-resets increase the hour by + 1. Stand-by hours are not counted.

Software Identification, Version, and Cluster

The software ID, version, and cluster will be shown in the main menu display of SDM, SAM, and CSM. The screen will show: “AAAAB-X.YYY”, where:

• AAAA is the chassis name: 2K12HK x.yyy.

• B is the region indication: E = Europe, A = AP/China, U = NAFTA, L = LATAM.

• X is the main version number: this is updated with a major change of specification (incompatible with the previous software version). Numbering will go from 1 - 99 and AA - ZZ.

- If the main version number changes, the new version number is written in the NVM.

- If the main version number changes, the default settings are loaded.

• YYY is the sub version number: this is updated with a minor change (backwards compatible with the previous versions). Numbering will go from 000 - 999.

- If the sub version number changes, the new version number is written in the NVM.

- If the NVM is refreshed, the software identification, version, and cluster will also be written to NVM.

SDM, SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:

• A pre-defined situation to ensure measurements can be made under uniform conditions (SDM).

• Activates the blinking LED procedure for error identification when no picture is available (SDM).

• Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).

• Display information (“SDM” or “SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus).

The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen. The information provided in CSM and the purpose of CSM is to:

• Increase the home repair hit rate.

• Decrease the number of nuisance calls.

• Solved customers’ problem without home visit.

ComPair Mode is used for communication between a computer and a TV on I engineer to quickly diagnose the TV set by reading out error codes, read and write in NVMs, communicate with ICs and the micro processor (PWM, registers, etc.), and by making use of a fault finding database. It will also be possible to up and download the software of the TV set via I ComPair. To do this, ComPair has to be connected to the TV set via the ComPair connector, which will be accessible through the rear of the set (without removing the rear cover).

Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon).

5.2.1 General

Next items are applicable to all Service Modes or are general.

C /UART level and can be used by a Service

C with help of

Display Option Code Selection

When after an SSB or display exchange, the display option code is not set properly, it will result in a TV with “no display”. Therefore, it is required to set this display option code after such a repair. To do so, press the following key sequence on a standard RC transmitter: “062598” directly followed by MENU and “xxx”, where “xxx” is a 3 digit decimal value of the panel type: see column “Display Code” in Table 6-3 accepted and stored in NVM, the set will switch to Stand-by, to indicate that the process has been completed. During this algorithm, the NVM-content must be filtered, because several items in the NVM are TV-related and not SSB related (e.g. Model and Prod. S/N). Therefore, “Model” and “Prod. S/N” data is changed into “See Type Plate”. In case a call centre or consumer reads “See Type Plate” in CSM mode.

5.2.2 Service Default Mode (SDM)

Purpose

Set the TV in SDM mode in order to be able to create a predefined setting for measurements to be made. In this platform, a simplified SDM is introduced (without protection override and without tuning to a predefined frequency).

Specifications

• Set linear video and audio settings to 50%, but volume to 25%. Stored user settings are not affected.

• All service-unfriendly modes (if present) are disabled, since they interfere with diagnosing/repairing a set. These service unfriendly modes are: – (Sleep) timer. – Blue mute/Wall paper. – Auto switch “off” (when there is no “ident” signal). – Hotel or hospital mode. – Child lock or parental lock (manual or via V-chip). – Skipping, blanking of “Not favourite”, “Skipped” or

“Locked” presets/channels.

– Automatic storing of Personal Preset or Last Status

settings.

. When the value is

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Service Modes, Error Codes, and Fault Finding

EN 21TPM9.5A LA 5.

– Automatic user menu time-out (menu switches

back/OFF automatically.

– Auto Volume levelling (AVL).

How to Activate SDM

To activate SDM, use the following methods:

• Press the following key sequence on the RC transmitter: “062596”, directly followed by the “Home” button.

After activating this mode, “SDM” will appear in the upper left corner of the screen.

On Screen Menu

After activating SDM, the following items are displayed, with SDM in the upper right corner of the screen to indicate that the television is in Service Default Mode. Menu items and explanation:

• xxxxx Operating hours (in decimal).

• AAAAB-X.YYY See

Software Identification, Version, and

Cluster for the software name definition.

• ERR Shows all errors detected since the last time the buffer was erased in format <xxx> <xxx> <xxx> <xxx> <xxx> (five errors possible).

• OP Used to read-out the option bytes. In this chassis two times eight option codes are used.

How to Navigate

As this mode is read only, there is nothing to navigate. To switch to other modes, use one of the following methods:

• Command MENU from the user remote will exit SDM.

• To prevent the OSD from interfering with measurements in SDM, use the command “Adjust” or “Options” (“STATUS” or “INFO” for NAFTA and LATAM) from the user remote. This will switch the OSD “off” while remaining in the SDM mode. The “SDM” OSD is remains visible in the upper right corner of the screen. To exit SDM switch to “Stand-by” mode.

• Press the following key sequence on the remote control transmitter: “062596” directly followed by the OK button to switch to SAM (do not allow the display to time out between entries while keying the sequence). Remarks: new remote

controls will not have I+ button, but an “INFO” button instead.

How to Exit SDM

• Switch the set to Stand-by, by pressing the standby button on the remote control transmitter or on the television set.

• Via a standard customer RC-transmitter: key in “00”-sequence. Note: If the TV is switched “off” by a power interrupt while in SDM, the TV will show up in the last status of SDM menu as soon as the power is supplied again. The error buffer will not be cleared.

5.2.3 Service Alignment Mode (SAM)

Purpose

• To modify the NVM.

• To display/clear the error code buffer.

• To perform alignments.

Specifications

• Operation hours counter (maximum five digits displayed).

• Software version, error codes, and option settings display.

• Error buffer clearing.

• Option settings.

• Software alignments (White Tone).

• NVM Editor.

• Set screen mode to full screen (all content is visible).

How to Activate SAM

To activate SAM, use one of the following methods:

• Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO” button. Do not allow the display to time out between entries while keying the sequence.

• Or via ComPair.

After entering SAM, the following items are displayed, with “SAM” in the upper right corner of the screen to indicate that the television is in Service Alignment Mode.

Table 5-1 SAM mode overview

Main Menu Sub-menu 1 Sub-menu 2 Description

System Information Op Hour This represents the life timer. The timer counts normal operation hours, but does not

Main SW ID e.g. “2K12HK V1.00” See paragraph

ERR e.g. “000 000 000 000 000” Shows all errors detected since the last time the buffer was erased. Five errors

OP1 e.g. “000 007 017 000 051 000 000

OP2 e.g. “000 063 000 000 064 000 000

Clear Press [OK] to clean the Error Codes

RGB Align Warm R Gain To align the White Tone. See

NVM editor Address Select and fill the NVM address

Upload to USB Copy Channel List to USB To upload several settings from the TV to an USB stick

immediately

Normal R Gain

Cool R Gain

Store Store the RGB value

Value Select and fill the NVM value Store Store the value in the address

Copy NVM to USB Copy Readable Info to USB Copy EDID to USB

000”

G Gain B Gain

count Stand-by hours.

definition.

possible. Used to read-out the option bytes. See paragraph 6.4 Option Settings in the

Alignments section for a det ailed description. Ten codes ar e possible.

Erases the contents of the error buffer. Select this menu item and press the MENU RIGHT key on the remote control. The content of the error buffer is cleared.

paragraph 6.3

Software Identification, Version, and Cluster for the software name

Software Alignments in the Alignments section for a detailed descr iption

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EN 22 TPM9.5A LA5.

Main Menu Sub-menu 1 Sub-menu 2 Description

Download from USB Copy Channel List from USB To download several settings from the USB stick to the TV

Initialize NVM Press [OK] to Initialize NVM

EDID Write Enable Press [OK] to enable EDID writable

Service Data Type Number Press [OK] use key pad edit type

Clear OAD Version Press [OK] to clean OAD Version

Copy NVM from USB Copy Readable Info from USB Copy EDID from USB

immediately

Production Number Press [OK] use key pad edit

12NC SSB Press [OK] use key pad edit SSB

12NC PSU Press [OK] use key pad edit PSU

12NC Display Press [OK] use key pad edit display

immediately

Service Modes, Error Codes, and Fault Finding

To initialize a (corrupted) NVM. Be careful, this will erase all settings.

Enable EDID for writing

Edit and display the applicable service data by using the displayed key pad.

number immediately

production number immediat ely

immediately

Clean OAD (Over Air Download, firmware update method) Version

How to Navigate

• In the SAM menu, select menu items with the UP/DOWN keys on the remote control transmitter. The selected item will be indicated. When not all menu items fit on the screen, use the UP/DOWN keys to display the next/previous menu items.

• With the “LEFT/RIGHT” keys, it is possible to: – (De) activate the selected menu item. – (De) activate the selected sub menu. – Change the value of the selected menu item.

• When you press the MENU button once while in top level SAM, the set will switch to the normal user menu (with the SAM mode still active in the background).

• Press the following key sequence on the remote control transmitter: “062596” directly followed by the “Home” button to switch to SDM (do not allow the display to time out between entries while keying the sequence).

How to Store SAM Settings

To store the settings changed in SAM mode (except the RGB Align settings), leave the top level SAM menu by using the POWER button on the remote control transmitter or the television set. The mentioned exceptions must be stored separately via the STORE button.

How to Exit SAM

Use one of the following methods:

• Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.

• Via a standard RC-transmitter, key in “00” sequence.

Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.

5.2.4 Contents of the Factory mode:

Purpose

• To perform extended alignments.

Specifications

• Displaying and or changing Panel ID information.

• Displaying and or changing Tuner ID information.

• Error buffer clearing.

• Various software alignment settings.

• Testpattern displaying.

• Public Broadcasting Service password Reset.

•etc.

How to Activate the Factory mode

To activate the Factory mode, use the following method:

• Press the following key sequence on the remote control transmitter: from the “Home screen” press “1999”, directly followed by the “Back” button. Do not allow the display to time out between entries while keying the sequence.

After entering the Factory mode, the following items are displayed,

Table 5-2 Factory mode overview

Item Item value

0 F/W VERSION Press OK Displays the software versions of the supplier, Flash PQ, Smart Picture, BL Dimming, Source Meter, the

1 Panel_ID See table 6-3 Display code

2 ERR Code: xxx xxx xxx xxx xxx 000 000 000 000 000 Values showing the last 5 errors during the last 50 hours of operation, according to table 5-4 Error code table 3 CLEAR ERROR BUFFER Press OK Selecting this clear all current error codes. 4 NVM ADDRESS 0 NVM address 0 to 8191, Use Item 6 to change and 7 to store the data to the correct NVM address 5 NVM VALUE various Displays the value at the NVM address of item 5 6 NVM STORE Press OK Use this option to save the data of item 6 to NVM address of item 5 7 NVM COPY TV to USB Press OK Use this to store the NVM data to the REPAIR folder of a FAT formatted USB memory stick. The TV will write

8 NVM COPY USB to TV Press OK Use this to store the NVM data from the USB memory stick to the TV. The TV will save the two files which were

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Default value

overview

Description32" 42" 46" 47"

Picture Quality checksum, the Dimming library, the Source meter library, the Flash AQ, the MTK, MCU and OAD software versions.

Displays and changes the Panel ID with the left and right cursor; be careful changing this, it can result in not correct displaying the screen!

two files in the REPAIR folder of the memory stick. It will create this folder if it does not exist. The items are “Channel list”, “Personal settings”, “Option codes”, “Display-related alignments” and “History list”. In case the download to the USB stick was not successful “Failure” will appear. In this case, check if the USB stick is connected properly. Now the settings are stored onto the USB stick an d can be used to dow nload onto another TV or other SSB. Uploading is of course only possible if the software is running and if a picture is available. This method is created to be able to save the customer’s TV settings and to store them into another SSB.

created in item 8 to the NV M of t he set. Use the se opti ons when replaci ng a SSB. When “USB to TV S uccess” is displayed remove the power and restart the TV

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Service Modes, Error Codes, and Fault Finding

Default value

Item Item value

9 CLR_TEMP_R 98 107 77 125 Red colour temperature setting 10 CLR_TEMP_G 125 85 83 127 Green colour temperature setting 11 CLR_TEMP_B 139 128 128 124 Red colour temperature setting 12 AUTO_COLOR Press OK PC: any pattern that has black and white, YPbPr: SMPTE bar (colour bar), any timing. 13 ADC_GAIN_R 74 77 78 77 Red ADC gain 14 ADC_GAIN_G 70 77 80 76 Green ADC gain 15 ADC_GAIN_B 69 80 80 81 Blue ADC gain 16 ADC_OFFSET_R 96 102 95 98 Red ADC offset 17 ADC_OFFSET_G 98 91 96 95 Green ADC offset 18 ADC_OFFSET_B 89 98 96 97 Blue ADC offset 19 E-Fuse On E-fuse mode 20 ORT_MODE Off ORT mode 21 RESET_PBS_PWD Press OK Use this to reset the Child Lock 22 V-COM Press OK V-COM 23 VIDEO_PWM_MEDIUM 128 128 128 150 VIDEO PWM Medium value 24 VIDEO_PWM_MINIMUN 220 178 178 178 VIDEO PWM Minimum value 25 VIDEO_PWM_MAXIMUN 0 0 0 0 VIDEO PWM Maximum value 26 PWM_RATIO_BEST_PICTURE100 100 100 100 PWM ratio best picture

27 PWM_RATIO_STD_TOP 79 79 79 80 PWM ratio standard top 28 PWM_RATIO_STD_BOTTOM 74 74 74 70 PWM ratio standard bottom 29 PWM_RATIO_BEST_POWER 80 80 80 70 PWM ratio best power 30 VIDEO_STD_TH_HIGH 97 97 97 97 VIDEO standard threshold high 31 VIDEO_STD_TH_LOW 93 93 93 93 VIDEO standard threshold low 32 YPBPR_PHASE InValid Not available for this chassis 33 AUD_LIMITER_MODE 2 0 Three modes, 0: off, 1: adaptive mode, 2: fixed mode 34 AUD_THRESHOLD_BYTE1 0 0 Limit threshold 35 AUD_THRESHOLD_BYTE2 10 0 Limit threshold 36 AUD_THRESHOLD_BYTE3 6 16 Limit threshold 37 AUD_GAIN_LINEIN 3 3 Line-in audio gain 38 AUD_GAIN_HDMI 2 2 HDMI audio gain 39 AUD_GAIN_ATV 3 9 Analogue TV audio gain 40 AUD_GAIN_DTV 2 15 Digital TV audio gain 41 AUD_GAIN_USB 2 2 USB audio gain 42 Tuner ID 135 135 Displays and changes the Tuner ID with the lef t and right cu rsor. Not to be changed when the tuner is repl aced

43 ESTICKER NVM 1 0 0 0 25 ESTICKER value 44 ESTICKER NVM 2 3 3 3 15 ESTICKER value 45 ESTICKER NVM 3 6 4 4 4 ESTICKER value 46 ESTICKER NVM 4 7 6 6 27 ESTICKER value 47 ESTICKER NVM 5 8 7 7 28 ESTICKER value 48 ESTICKER NVM 6 9 8 8 29 ESTICKER value 49 ESTICKER NVM 7 2 9 9 7 ESTICKER value 50 ESTICKER NVM 8 255 2 2 9 ESTICKER value 51 ESTICKER NVM 9 255 255 255 31 ESTICKER value 52 ESTICKER NVM 10 255 255 255 21 ESTICKER value 53 ESTICKER NVM 11 255 255 255 16 ESTICKER value 54 ESTICKER NVM 12 11 11 11 17 ESTICKER value 55 ESTICKER NVM 13 14 14 14 255 ESTICKER value 56 ESTICKER NVM 14 17 15 15 255 ESTICKER value 57 ESTICKER NVM 15 18 17 17 255 ESTICKER value 58 ESTICKER NVM 16 19 18 18 255 ESTICKER value 59 ESTICKER NVM 17 20 19 19 255 ESTICKER value 60 ESTICKER NVM 18 13 20 20 255 ESTICKER value 61 ESTICKER NVM 19 255 13 13 255 ESTICKER value 62 ESTICKER NVM 20 255 255 255 255 ESTICKER value 63 ESTICKER RESET Press OK ESTICKER reset 64 CIPLUS QUERY Press OK Shows the Validity of the CI+ key and the supplier information 65 CIPLUS UPDATE Press OK Used to enter a new CI+ code into the NVM. This can only be used when no CI+ code exists in the NVM 66 AQ_TABLE_INDEX 1 2 3 6 Audio Quality index 67 LIGHT SENSOR Press OK Light sensor 68 TEST PATTERN Press OK With the “left” and “right” keys of the remote control various test patterns can be chosen 69 EDID UPDATE FROM USB Press OK Used to enter a new EDID codes into the NVM 70 EDID LOAD DEFAULT Press OK EDID LOAD 71 EDID TOR SEC 0 0 0 0 AMBLIGHT NVM INIT 72 EDID TOR TIMES 0 0 0 0 AMBLIGHT NVM INIT 73 TCON_GAMMA_UPDATE Press OK TCON gamma update 74 AUDIO DEFAULT INIT Press OK AUDIO default init 75 AMBLIGHT TEST MODE 0 AMBLIGHT TEST MODE 76 AMBLIGHT NVM INIT Press OK AMBLIGHT NVM INIT 77 AMBLIGHT Ena ble Disable Philips AMBLIGHT Sub brightness 78 AMBLIGHT Sub brightness -20 -20 -20 -20 AMBLIGHT Sub brightness 79 AMBLIGHT L_R 240 240 240 240 AMBLIGHT value

Description32" 42" 46" 47"

with the correct service part

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EN 24 TPM9.5A LA5.

Default value

Item Item value

80 AMBLIGHT L_G 207 207 207 207 AMBLIGHT value 81 AMBLIGHT L_B 227 227 227 207 AMBLIGHT value 82 AMBLIGHT R_R 240 240 240 240 AMBLIGHT value 83 AMBLIGHT R_G 207 207 207 207 AMBLIGHT value 84 AMBLIGHT R_B 227 227 227 227 AMBLIGHT value 85 AGEING MODE Off Use this for ageing a new LCD panel 86 VIRGIN_MODE Off/On Use this to return the set to virgin mode. Depends whether the set has been used already. 87 Call HDCP CRC Press OK Call HDCP CRC 88 DUMP PQ FROM TV Press OK Saves the picture quality data to a file “pq.bin” to the ro ot of a FAT formatted USB memory stick 89 LOAD PQ to TV Press OK Loads the picture quality data from a file “pq.bin” in to the TV 90 DUMP AQ FROM TV Press OK Saves the audio quality data to a file “AQ.bin” to the root of a FAT formatted USB memory stick 91 LOAD AQ to TV Press OK Loads the audio quality data from a file “AQ.bin” in to the TV 92 EXIT_FACTORY Press OK Exits the Factory mode

Service Modes, Error Codes, and Fault Finding

Description32" 42" 46" 47"

How to Exit the Factory mode

Use one of the following methods:

• Select EXIT_FACTORY from the menu and press the “OK” button.

Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.

5.2.5 Customer Service Mode (CSM)

Purpose

The Customer Service Mode shows error codes and information on the TVs operation settings.The call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call. The CSM is a read-only mode; therefore, modifications are not possible in this mode.

Specifications

• Ignore “Service unfriendly modes”.

• Line number for every line (to make CSM language independent).

• Set the screen mode to full screen (all contents on screen is visible).

• After leaving the Customer Service Mode, the original settings are restored.

• Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.

How to Activate CSM

To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed.

Note: Activation of the CSM is only possible if there is no (user) menu on the screen!

Contents of CSM

• 1.1 Set Type This information is very helpful for a helpdesk/workshop as reference for further diagnosis. In this way, it is not necessary for the customer to look at the rear of the TV-set. Note that if an NVM is replaced or is initialized after corruption, this set type has to be re-written to NVM.

• 1.2 Production code Displays the production code (the serial number) of the TV. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM.

• 1.3 Installation date Indicates the date of the first installation of the TV. This date is acquired via time extraction.

• 1.4 Option Code 1 Gives the option codes of option group 1 as set in SAM.

• 1.5 Option Code 2 Gives the option codes of option group 2 as set in SAM.

• 1.6 SSB Gives an identification of the SSB as stored in NVM. Note that if an NVM is replaced or is initialized after corruption, this identification number has to be re-written to NVM. This identification number is the 12NC number of the SSB.

• 1.7 Display 12NC NVM read/write.

• 1.8 PSU 12NC NVM read/write.

• 2.1 Current Main SW Displays the built-in main software version. In case of field problems related to software, software can be upgraded. As this software is consumer upgradeable, it will also be published on the internet.

• 2.2 Standby SW Displays the built-in stand-by processor software version. Upgrading this software will be possible via USB.

• 2.3 Panel Code Displays the Display Code number.

• 2.4 NVM version Detects and displays NVM version.

• 2.5 Error C

odes Detects a

nd displays errors.

• 3.1 Signal Quality Analog/digital signal strength.

• 3.2 Child lock Not active / active. This is a combined item for locks. If any lock (channel lock, parental lock) is active, it is indicated as “active”.

• 3.3 HDCP keys Indicates the validity of the HDMI keys (or HDCP keys). In case these keys are not valid and the customer wants to make use of the HDMI functionality, the SSB has to be replaced.

• 3.4 Ethernet MAC address A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for communications on the physical network segment.

• 3.5 Wireless MAC address Wireless Media Access Control address.

How to Navigate

By means of the “CURSOR-DOWN/UP” knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.

How to Exit CSM

To exit CSM, use one of the following methods.

• Press the MENU/HOME button on the remote control transmitter.

• Press the POWER button on the remote control transmitter.

• Press the POWER button on the television set.

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5.3 Stepwise Start- up

19080_206_110323.eps

120224

Power Off

Standby Soft Mode

Power On

Semi- Standby

Standby

Switch

Off(Mains Power Plug)

Standby Soft Mode Command Received, previously in Standby

Soft Mode (Power tact switch)

TV Wakeup commands Received (TV Wakeup keys)

Digital background tasks started

Digital background tasks completed

Swith On, previously in

Standby/Semi- Standby (Mains Power Plug)

Standby Soft Mode

Command Received (Power tact

switch)

Switch Off (Mains Power Plug)

Switch Off

(Mains Power Plug)

Swith On, previously in Standby Soft Mode (Mains Power Plug)

Standby commands

Received (RC

Standby key)

Standby Soft Mode

Command Received, previously in Standby Soft Mode (Power tact switch)

TV Wakeup commands Received (TV Wakeup keys)

Switch On, previously in Power On Mode (Power tact switch)

Standby Soft Mode Command Received, (Power tact switch)

Switch Off (Mains Power Plug)

Switch On,previously in TV Operation Mode (Mains Power Plug)

Service Modes, Error Codes, and Fault Finding

EN 25TPM9.5A LA 5.

Figure 5-1 Stepwise Start-up

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Service Modes, Error Codes, and Fault Finding

5.4 Service Tools

5.4.1 ComPair

Introduction

ComPair (Computer Aided Repair) is a Service tool for Philips Consumer Electronics products. and offers the following:

1. ComPair helps to quickly get an understanding on how to repair the chassis in a short and effective way.

2. ComPair allows very detailed diagnostics and is therefore capable of accurately indicating problem areas. No knowledge on I because ComPair takes care of this.

3. ComPair speeds up the repair time since it can automatically communicate with the chassis (when the micro processor is working) and all repair information is directly available.

4. ComPair features TV software up possibilities.

Specifications

ComPair consists of a Windows based fault finding program and an interface box between PC and the (defective) product. The ComPair II interface box is connected to the PC via an USB cable. For the TV chassis, the ComPair interface box and the TV communicate via a bi-directional cable via the service connector(s). The ComPair fault finding program is able to determine the problem of the defective television, by a combination of automatic diagnostics and an interactive question/answer procedure.

How to Connect

This is described in the chassis fault finding database in ComPair.

ComPair II

RC in

Optional

Switch

C or UART commands is necessary,

TO TV

UART SERVICE

CONNECTOR

RS232 /UART

ComPair II Developed by Philips Brugge

Optional power

5V DC

Power ModeLink/

Activity

HDMI

C only

UART SERVICE

CONNECTOR

RC out

I2C SERVICE

CONNECTOR

Multi

function

5.5 Software Upgrading

5.5.1 Description

It is possible for the user to upgrade the main software via the USB port. This allows replacement of a software image in a stand alone set. A description on how to upgrade the main software can be found in the DFU or on the Philips website.

5.5.2 Introduction

Philips continuously tries to improve its products, and it’s recommend that the TV software is updated when updates are available. Software update files can be obtained from the dealer or can be downloaded from the following websites:

http://www.philips.com/support

Preparing a portable memory for software upgrade

The following requirements have to be met:

1. A personal computer connected to the internet.

2. An archive utility that supports the ZIP-format (e.g. WinZip for Windows or Stufflt for Mac OS).

3. A FAT formatted USB memory stick (preferably empty).

Note:

1. Only FAT/DOS-formatted memory sticks are supported.

2. Only use software update files that can be found on the

http://www.philips.com/support

5.5.3 Check the current TV software version

Before starting the software upgrade procedure, it is advised to check that what the current TV software:

1. Press the “1 2 3 6 5 4” button on the remote control to enter the CSM mode.

2. Use the up/down cursor keys to select “Current Main Software”.

If the current software version of the TV is the same as the latest update file found on http://www.philips.com/support not necessary to update the TV software.

5.5.4 Download the latest software

1. Open the internet page http://www.philips.com/support

2. Find information and software related to the TV.

3. Select the latest software update file and download it to the PC.

4. Insert the USB memory stick into one of the USB ports of the PC.

5. Decompress the downloaded ZIP file and copy the “autorun.upg” to the root directory of the USB flash drive.

5.5.5 Update the TV software

web site.

, it is

10000_036_090121.eps

Figure 5-2 ComPair II interface connection

Caution: It is compulsory to connect the TV to the PC as

shown in the picture above (with the ComPair interface in between), as the ComPair interface acts as a level shifter. If one connects the TV directly to the PC (via UART), ICs can be blown!

How to Order

ComPair II order codes:

• ComPair II interface: 3122 785 91020.

• Software is available via the Philips Service web portal.

• ComPair UART interface cable for TPM9.5x xx. (using DB9 to 2mm pitch JST connector): 3122 785 90630.

Note: When you encounter problems, contact your local support desk.

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1. Turn the TV on and wait for it to boot completely.

2. Insert the USB memory stick that contains the software update files in one of the TV’s USB ports.

3. The TV will detect the USB memory stick automatically. Then a window jumps out as Figure 5-3

. Note: If the USB flash drive is not detected after power up, disconnect it and re-insert it.

4. Select [Update] and press OK. See Figure 5-3

5. To proceed, In next menu select [Start] and press OK to start software updates. See Figure 5-4

6. Upgrading will now begins and the status of the updating progress will be displayed.

7. When the TV software is updated. Remove your USB flash drive, then select [Restart] and press OK to restart the TV.See Figure 5-5

Service Modes, Error Codes, and Fault Finding

19080_207_110324.eps

110324

19080_208_110324.eps

110324

19080_209_110324.eps

110324

Figure 5-3 Update the TV software [1/3]

Figure 5-4 Update the TV software [2/3]

• FUS_clustername_version.zip: Contains the “autorun.upg” which is needed to upgrade the TV main software and the software download application.

• NVM_clustername_version.zip: Default NVM content. Must be programmed via ComPair.

5.5.7 How to Copy NVM Data to/from USB

When copying data to and from a USB memory stick, the folder “repair” is used. When inserting an empty USB memory stick, and downloading data to the stick, the TV will create this folder. When sending data from a USB memory stick to a TV, the intended data must be available in the “repair” folder. Note that when copying EDID data to the TV, all necessary EDID files must be in this folder. Service mode overview for your reference.

Table 5-3 Service mode overview

Service Modes Description

SAM Service alignment mode Factory Mode Used for extended alignments SDM Service default Mode CSM 3-page compact CSM pages. There will be C SM dump to

USB SW upgradeable SW-upgrading of flash mem ories MTK-chips MT5366 can

NVM-Editor in SAM NVM-editor will function as in the past: Address and Value

Service Data New Service data in SAM for CTN, Prod. no., 12NC

USB copy/paste in SAM

UART logging There will be printout available in UART. No specifications

Blind SAM RC sequence “062598” + “Menu” +

Clear Buffer RC sequence “062599” + “OK” or via SAM

USB-stick upon entering CSM-mode

be done via USB. The main SW can be upgraded via Autorun.upg

field is a decimal value via digit entry

programming with virtual keyboard Channel list, NVM data, Readable info, EDID

of the printout, per MTK provision/definition.

“Panel code”

EN 27TPM9.5A LA 5.

Figure 5-5 Update the TV software [3/3]

Note:

• Do not remove the USB flash drive during the software update.

• If a power failure occurs during the update, do not remove the USB flash drive from the TV. The TV will continue the software update as soon as the power comes up again.

• If an error occurs during the update retry the procedure or contact the dealer.

• We do not recommend downgrading to an older version.

• Once the upgrade is finished, use the PC to remove the TV software from the USB portable memory.

5.5.6 Content and Usage of the One-Zip Software File

Below you find a content explanation of the One-Zip file, and instructions on how and when to use it. Only files that are relevant for Service are mentioned here.

• EDID_clustername.zip: Contains the EDID content of the different EDID NVMs. See ComPair for further instructions.

5.6 Error Codes

5.6.1 Introduction

Error codes are required to indicate failures in the TV set. In principle a unique error code is available for every:

• Activated (SW) protection.

• Failing I

• General I The last five errors, stored in the NVM, are shown in the Service menu’s. This is called the error buffer. The error code buffer contains all errors detected since the last time the buffer was erased. The buffer is written from left to right. When an error occurs that is not yet in the error code buffer, it is displayed at the left side and all other errors shift one position to the right. An error will be added to the buffer if this error differs from any error in the buffer. The last found error is displayed on the left. An error with a designated error code never leads to a deadlock situation. It must always be diagnosable (e.g. error buffer via OSD or blinking LED or via ComPair). In case a failure identified by an error code automatically results in other error codes (cause and effect), only the error code of the MAIN failure is displayed.

5.6.2 How to Read the Error Buffer

You can read the error buffer in three ways:

• On screen via the SAM/SDM/CSM (if you have a picture).

C device.

C error.

Example: – ERROR: 000 000 000 000 000: No errors detected – ERROR: 013 000 000 000 000: Error code 13 is the

last and only detected error

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Service Modes, Error Codes, and Fault Finding

– ERROR: 034 013 000 000 000: Error code 13 was

detected first and error code 34 is the last detected (newest) error

• Via the blinking LED procedure (when you have no picture). See paragraph 5.7

The Blinking LED Procedure.

•Via ComPair.

5.6.3 Error codes

In this chassis only “layer 2” error codes are available and point to problems on the SSB. They are triggered by LED blinking when CSM is activated. Only the following layer 2 errors are defined:

Table 5-4 Error code table

Layer-2 error code Defective device

13 General I2C bus error on the SSB 16 +12 V mi ssing or low, PSU defective 27 Channel decoder error on the SSB 34 Tuner I2C bus error on the SSB 35 EEPROM I2C error on SSB, M24C64

5.6.4 How to Clear the Error Buffer

The error code buffer is cleared in the following cases:

• By using the CLEAR command in the SAM menu

• By using the CLEAR command in the Factory mode:

• By using the following key sequence on the remote control transmitter: “062599” directly followed by the OK button.

• If the contents of the error buffer have not changed for 50 hours, the error buffer resets automatically.

Note: If you exit SAM by disconnecting the mains from the television set, the error buffer is not reset.

5.7 The Blinking LED Procedure

5.7.1 Introduction

The software is capable of identifying different kinds of errors. Because it is possible that more than one error can occur over time, an error buffer is available, which is capable of storing the last five errors that occurred. This is useful if the OSD is not working properly. Errors can also be displayed by the blinking LED procedure. The method is to repeatedly let the front LED pulse with as many pulses as the error code number, followed by a period of

1.5 seconds in which the LED is “off”. Then this sequence is

repeated. Example (1): error code 4 will result in four times the sequence LED “on” for 0.25 seconds / LED “off” for 0.25 seconds. After this sequence, the LED will be “off” for 1.5 seconds. Any RC command terminates the sequence. Error code LED blinking is in red color. Example (2): the content of the error buffer is “12 9 6 0 0” After entering SDM, the following occurs.

• 1 long blink of 5 seconds to start the sequence.

• 12 short blinks followed by a pause of 1.5 seconds.

• 9 short blinks followed by a pause of 1.5 seconds.

• 6 short blinks followed by a pause of 1.5 seconds.

• 1 long blink of 1.5 seconds to finish the sequence.

• The sequence starts again with 12 short blinks.

5.7.2 Displaying the Entire Error Buffer

5.8 Fault Finding and Repair Tips

Note:

• It is assumed that the components are mounted correctly with correct values and no bad solder joints.

• Before any fault finding actions, check if the correct options are set.

5.8.1 NVM Editor

In some cases, it can be convenient if one directly can change the NVM contents. This can be done with the “NVM Editor” in SAM mode. With this option, single bytes can be changed.

Caution:

• Do not change these, without understanding the function of each setting, because incorrect NVM settings may seriously hamper the correct functioning of the TV set!

• Always write down the existing NVM settings, before changing the settings. This will enable you to return to the original settings, if the new settings turn out to be incorrect.

5.8.2 Load Default NVM Values

It is possible to upload the default values to the NVM with ComPair in case the SW is changed, the NVM is replaced with a new (empty) one, or when the NVM content is corrupted. After replacing an EEPROM (or with a defective/no EEPROM), default settings should be used to enable the set to start-up and allow the Service Default Mode and Service Alignment Mode to be accessed.

5.8.3 No Picture

When you have no picture, first make sure you have entered the correct display code. See paragraph 6.4 the instructions. See also Table 6-3

5.8.4 Unstable Picture via HDMI input

Check (via ComPair or factory mode) if HDMI EDID data is properly programmed.

5.8.5 No Picture via HDMI input

Check if HDCP key is valid. This can be done in CSM.

5.8.6 TV Will Not Start-up from Stand-by

Possible Stand-by Controller failure. Re-flash the software.

5.8.7 Audio Amplifier

The Class D-IC U606 has a powerpad for cooling. When the IC is replaced it must be ensured that the powerpad is very well pushed to the PWB while the solder is still liquid. This is needed to insure that the cooling is guaranteed, otherwise the Class D-IC could break down in short time.

5.8.8 CSM

When CSM is activated and there is a USB memory stick connected to the TV, the software will dump the complete CSM content to the USB memory stick. The file (Csm.txt) will be saved in the root of the USB memory stick.

Option Settings for

Additionally, the entire error buffer is displayed when Service Mode “SDM” is entered.

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Make sure that the volume is set to minimum during disconnecting the speakers in the ON-state of the TV. The audio amplifier can be damaged by disconnecting the speakers during ON-state of the set!

Service Modes, Error Codes, and Fault Finding

5.8.10 Display option code

Attention: In case the SSB is replaced, always check the Panel Code in CSM, even when picture is available. Performance with the incorrect display option code can lead to unwanted side-effects for certain conditions.

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6. Alignments

Index of this chapter:

General Alignment Conditions

6.1

6.2 Hardware Alignments

6.3 Software Alignments

6.4 Option Settings

6.5 Reset of Repaired SSB

6.1 General Alignment Conditions

Perform all electrical adjustments under the following conditions:

• Power supply voltage: 90 - 264 V

• Connect the set to the mains via an isolation transformer with low internal resistance.

• Allow the set to warm up for approximately 15 minutes.

• Measure voltages and waveforms in relation to correct ground (e.g. measure audio signals in relation to AUDIO_GND). Caution: It is not allowed to use heat sinks as ground.

• Test probe: R

> 10 M, Ci < 20 pF.

• Use an isolated trimmer/screwdriver to perform alignments.

, 50/ 60  3 Hz.

Alignments

In case you have a colour analyser:

• Measure with a calibrated (phosphor- independent) color analyser (e.g. Minolta CA-210) in the centre of the screen. Consequently, the measurement needs to be done in a dark environment.

• Adjust the correct x, y coordinates (while holding one of the White point registers R, G or B on max. value) by means of decreasing the value of one or two other white points to the correct x, y coordinates (see Table 6-1

White D alignment

values). Tolerance: dx:  0.003, dy:  0.003.

• Repeat this step for the other colour Temperatures that need to be aligned.

• When finished return to the SAM root menu and press STANDBY on the RC to store the aligned values to the NVM.

Table 6-1 White D alignment values

Value Cool (12000 K) Normal (9000 K) Warm (6500 K)

x 0.276 0.287 0.313 y 0.282 0.296 0.329

6.2 Hardware Alignments

Not applicable.

6.3 Software Alignments

Put the set in SAM mode (see Chapter 5. Service Modes, Error

Codes, and Fault Finding). The SAM menu will now appear on

the screen. Select RGB Align and go to one of the sub menus. The alignments are explained below. The following items can be aligned:

• White point.

To store the data:

• Press OK on the RC before the cursor is moved to the left.

• Select “Store” and press OK on the RC.

• Switch the set to stand-by mode.

For the next alignments, supply the following test signals via a video generator to the RF input:

• EU/AP-PAL models: a PAL B/G TV-signal with a signal strength of at least 1 mV and a frequency of 475.25 MHz

• US/AP-NTSC models: an NTSC M/N TV-signal with a signal strength of at least 1 mV and a frequency of

61.25 MHz (channel 3).

• LATAM models: an NTSC M TV-signal with a signal strength of at least 1 mV and a frequency of

61.25 MHz (channel 3).

6.3.1 RGB Alignment

Before alignment, set the picture as follows:

Picture Setting

Dynamic backlight Off Dynamic Contrast Off Color Enhancement Off Picture Format Unscaled Light Sensor Off Brightness 50 Color 0 Contrast 100

If you do not have a colour analyser, you can use the default values. This is the next best solution. The default values are average values coming from production (statistics).

6.3.2 Display Adjustment

You can use the default values. The default values are average values coming from production.

• Enter SAM mode.

• Select a colour temperature (e.g. COOL, NORMAL, or WARM).

• Set the RED, GREEN and BLUE default values according to the values in Table 6-2

• When finished press OK on the RC, then press STORE to store the aligned values to the NVM.

• Restore the initial picture settings after the alignments.

Table 6-2 White tone default settings

Picture mode Screen size

Normal (9000K) 32PFL5007D 120 128 115

42PFL5X07D 107 128 114 42PFL6007D 125 127 124 46PFL5X07D 106 128 126 47PFL6007D 128 128 121

Cool (11000K) 32PFL5007D 98 125 139

42PFL5X07D 87 117 128 42PFL6007D 111 118 128 46PFL5X07D 88 108 128 47PFL6007D 114 121 127

Warm (6500K) 32PFL5007D 138 12 8 94

42PFL5X07D 123 128 96 42PFL6007D 128 112 76 46PFL5X07D 122 128 108 47PFL6007D 128 112 73

Colour temperature

Red Green Blue

This group setting of colour temperature will be applied automatically to the TV / VGA / HDMI / AV sources.

White Tone Alignment:

• Activate SAM.

• Select “RGB Align.” and choose a color temperature.

• Use a 100% white screen as input signal and set the following values: – “Red BL Offset” and “Green BL Offset” to “7” (if

present).

– All “White point” values initial to “128”.

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