PR 3743
PR 3741
1
ENGLISH 6
繁體中文 40
简体中文 68
PR3743, PR3741
6
ENGLISH
Table of contents
Introduction 6
Contra-indications, reactions and side effects 7
Important safety information 10
Treatment schedule and treatment modes 14
Product overview 16
Charging the device 16
Using the device 17
After treatment 23
Troubleshooting 24
Signals on the device 28
Ordering accessories 28
Guarantee and support 29
Recycling 30
Specications 31
Explanation of symbols 33
Introduction
Congratulations on your purchase and welcome to
Philips! To benet fully from the support that Philips
offers, register your product at
www.philips.com/pain-relief/register. Read this
user manual carefully before you use the BlueTouch
Pain Relief Patch and save it for future reference.
This medical device is available without prescription.
To achieve the optimal treatment success,
we recommend that you use the device according
to the treatment schedule and the instructions in
this user manual. If you need further information or
have questions, please visit
www.philips.com/pain-relief or contact the
Philips Consumer Care Centre in your country
BlueTouch is a trademark owned by Koninklijke
Philips N.V.
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Intended use
The BlueTouch Pain Relief Patch is a wearable medical
device intended for use on and by persons older than
18. It treats muscular back pain by supplying light and
warmth to the body by means of optical power and
thermal conduction. Its special blue LED light relaxes
and helps to heal damaged muscles through improved
blood circulation. The intended treatment area of the
device is the upper and lower back. You can position
the device on the treatment area with a strap and use
it during your normal daily activities.
The power for the device comes from nonexchangeable rechargeable batteries.
Contra-indications, reactions and side effects
Contra-indications
General health conditions
Do not use the device if any of the following general
health conditions apply to you:
- pregnancy or breastfeeding
- fever
- uncontrolled high blood pressure or a
cardiovascular condition (stroke, myocardial
infarction, angina pectoris, arteriosclerotic vascular
disease (ASVD), peripheral vascular disease,
or (severe) congestive heart failure)
- severe or uncontrolled diabetes or diabetes with
peripheral damage
- presence of an implanted medical device
(screw, etc.) in or near the treatment area
or presence of an active implantable medical
device, such as a cardiac pacemaker, debrillator,
neurostimulator, cochlear implant, or an active
drug administration device, anywhere in the body
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- widespread pain
- poor general health
- schizophrenia, borderline syndrome or severe
depression
- severe osteoporosis (T score of 2.5 and a history
of 1 or more bone fractures) or another serious
bone disease
Pain-related health problems
Do not use the device if any of the following
pain-related health problems apply to you:
- unsuccessful back surgery or surgery to torso,
head or back within the previous 8 weeks
- acute dislocation or fracture within the previous
8 weeks
- a degenerative central nervous system disease
such as multiple sclerosis or Parkinson’s disease
- spinal stenosis that causes back pain
- cauda equina syndrome or other neurological
symptoms that indicate neuropathy
- sensory deprivation or diagnosed shingles or
post-herpetic neuralgia, especially in the mid-trunk area.
- an inammatory disease or a chronic disease
or an infection known to cause pain, such as
spondyloarthropathy, rheumatoid arthritis, lupus
erythematodes, Lyme borreliosis
Dermatological or oncological problems
Do not use the device if any of the following
dermatological or oncological problems apply to you:
- a history of skin cancer or any other localised
cancer or the presence of precancerous lesions or
large moles in the treatment area
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- sun allergy
- burnt or sunburnt skin
- if you take photosensitising medication, do not
use the device if the package insert states that
the medication can cause photo-allergic reactions,
photo-toxic reactions or that you must avoid sun
exposure
- if you are on steroids, as this medication makes
the skin more susceptible to irritation
- a skin disease such as porphyria, polymorphic light
eruption, chronic actinic dermatitis, actinic prurigo
or solar urticaria that causes photosensitivity
- infections, eczema, unhealed tattoos, burns,
inammations (e.g. of hair follicles), lacerations,
abrasions, herpes simplex, psoriasis, wounds or
lesions and haematomas in the treatment area
- allergy to the surface materials of the BlueTouch
Pain Relief Patch (polyurethane for the skin
contact surface and polyester for the surface that
does not touch the skin) or to the polyester of
the straps
Reactions and side effects
- It is normal for the skin to become a little red
during treatment. The cause of this skin redness is
the increased blood circulation due to the warmth
of the BlueTouch Pain Relief Patch. This skin
redness is harmless and fades after the treatment
has ended.
- You may sometimes notice tanning after
treatment. The cause of this tan is the exposure
to light - a similar effect to that caused by sunlight
- or to warmth. This effect is harmless and fades
away by itself after a number of weeks and
sometimes a few months. Postpone treatment
until the tan has disappeared. To prevent tanning,
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resume treatment in a lower mode and avoid
excessive pressure on the BlueTouch Pain Relief
Patch during treatment, for example by sitting or
lying on it or by leaning heavily against it.
- Blue light may discolour tattoos in the treatment area.
Important safety information
Warning
- The purpose of the BlueTouch Pain
Relief Patch is to treat back pain.
Do not use it for any other purpose.
- This is a medical device. Keep the
device out of the reach of children.
- Read this user manual carefully and
always adhere to the treatment and
installation instructions.
- Do not use the device on children or
babies because of their immature skin.
- Adults with reduced sensory or mental
capabilities must not use this device, as
they may not be able to use it according
to the instructions in this user manual.
- The BlueTouch Pain Relief Patch is not
suitable for continuous use. Always
adhere to the treatment schedule
in chapter ‘Treatment schedule and
treatment modes’. Do not treat more
often than twice a day.
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- If treatment becomes uncomfortable,
switch to a lower treatment mode.
If treatment is still uncomfortable in
low mode, switch off the BlueTouch
Pain Relief Patch and stop using it.
- Do not stare into the light emitted
by the BlueTouch Pain Relief Patch
during operation, as this may lead to
eye irritation or eye damage.
- Do not leave the BlueTouch Pain
Relief Patch unattended when it is on,
as this may cause eye irritation or eye
damage when other people stare into
the light emitted by the device.
- Do not apply any creams or lotions
to the skin before treatment, as this
may lead to skin irritation.
- Only charge the BlueTouch Pain
Relief Patch by connecting the USB
cable and the adapter supplied with
the device to a wall socket.
- Do not wear the BlueTouch Pain
Relief Patch while it is charging.
There is a risk of electric shock.
- The BlueTouch Pain Relief Patch
is not waterproof. Do not use the
BlueTouch Pain Relief Patch in wet
surroundings. Do not immerse
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the BlueTouch Pain Relief Patch in
water nor rinse it under the tap.
- Keep the adapter dry.
- Never exert excessive pressure on the
BlueTouch Pain Relief Patch, for instance
by pressing, lying, sitting or standing
on it. Do not lean heavily against the
BlueTouch Pain Relief Patch when sitting.
Excessive pressure on the device may
lead to darkening or redness of the skin
in the area in contact with the patch.
- Do not squeeze or twist the
BlueTouch Pain Relief Patch. Keep the
BlueTouch Pain Relief Patch away from
sharp, pointed or abrasive objects.
- Always check the BlueTouch Pain
Relief Patch and the adapter for
damage before use. Do not use the
BlueTouch Pain Relief Patch or the
adapter if you notice any damage.
- Always have a damaged adapter
replaced with one of the original type
to avoid a hazard. Contact Philips to
obtain a new adapter.
- Do not modify the BlueTouch Pain
Relief Patch and its accessories.
- Always return the BlueTouch Pain Relief
Patch to a service centre authorised by
ENGLISH 13
Philips for examination or repair.
Repair by unqualied people could
cause a hazardous situation for the user.
- Use and charge the BlueTouch Pain
Relief Patch at a temperature between
+5°C and +35°C. Store the BlueTouch
Pain Relief Patch at a temperature
between -20°C and +50°C.
- Only use the BlueTouch Pain Relief
Patch in one of the specially designed
straps supplied with the device.
- Do not use the device if it is closer
than 30 cm to wireless communication
equipment, such as wireless home
network routers and walkie-talkies.
This wireless communication
equipment may cause electromagnetic
interference that prevents the device
from operating properly.
Caution
- Do not subject the BlueTouch Pain
Relief Patch to heavy shocks or drop it.
- If you take the BlueTouch Pain Relief
Patch from a very warm environment
to a colder environment, wait
approximately 3 hours before you use it.
- To prevent damage to the drum of
the washing machine or to other
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laundry in the drum, wash the straps
in a ne-mesh washing bag.
- If the device is not used for several
months, recharge it regularly.
Compliance with standards
- This BlueTouch Pain Relief Patch meets all standards
relevant for electrical medical appliances and
appliances using optical (LED) radiation for home
use (IEC60601 family).
Electromagnetic emissions and immunity
- The BlueTouch Pain Relief Patch is approved
according to EMC safety standard EN 60601-1-2.
It is designed to be used in typical domestic or
clinical environments.
Treatment schedule and treatment modes
Treatment schedule
Always stick to the treatment time indicated in this
chapter. Do not treat more often than twice a day.
The BlueTouch Pain Relief Patch is suitable for daily
use. You can use it when you feel pain, but do not
use it more often than twice a day. If you follow
the instructions in this chapter, you do not exceed
the maximum daily light dose. Since the effect of
the BlueTouch Pain Relief Patch is generally not
noticeable immediately, we recommend that you try
out the device for at least two weeks before you
draw any conclusions about its effectiveness.
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Note: You can use the BlueTouch Pain Relief Patch twice
in a row for two treatments of 15 minutes, 20 minutes
or 30 minutes. To start the second treatment, press the
mode button to switch on the device again.
Treatment modes
Modes No. of treatments per
day
1: low 1 or 2 30 min at 50%
2: medium 1 or 2 20 min at 75%
3: high 1 or 2 15 min at 100%
- Mode 1 (low): This mode gives a mild warmth
sensation and stimulates the release of nitric
oxide. You can use this mode twice a day for
30 minutes each time.
- Mode 2 (medium): This mode gives a moderate
warmth sensation and stimulates the release of
nitric oxide. You can use this mode twice a day for
20 minutes each time.
- Mode 3 (high): This mode gives a full warmth
sensation and stimulates the release of nitric
oxide. You can use it twice a day for
15 minutes each time.
The warmth and the nitric oxide relax and help to heal
damaged muscles through improved blood circulation.
Treatment duration
and light intensity
ENGLISH16
Product overview (Fig. 1)
1 BlueTouch Pain Relief Patch (outside)
2 On/off button
3 Connection panel
4 Charging light
5 Micro USB socket
6 BlueTouch Pain Relief Patch (skin side)
7 Treatment area
8 Adapter
9 Standard USB plug
10 Micro USB plug
Charging the device
You have to charge the BlueTouch Pain Relief Patch
before rst use. You also have to charge the device
when its battery is low. When you charge the
BlueTouch Pain Relief Patch, it takes less than
5 hours to charge the batter y. When fully charged,
the battery contains enough energy for 4 or more
treatments. You can charge the BlueTouch Pain Relief
Patch with the adapter and USB cable supplied.
Note: You cannot use the BlueTouch Pain Relief Patch
when it is charging.
Note: If the device is not fully charged when you start
a treatment, the battery may run out during the
treatment. We advise you to always fully charge the
device before you start a treatment.
1 Insert the standard USB plug into the socket of
the adapter.
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2 Insert the adapter into a wall socket
(100V-240V).
3 Insert the micro USB plug into the socket on
the BlueTouch Pain Relief Patch.
Caution: Only use this micro-USB socket to
connect the BlueTouch Pain Relief Patch to the
mains for charging. Do not connect any other cable
with a micro-USB plug to this socket.
, When you connect the BlueTouch Pain Relief
Patch to the mains, it beeps once to indicate
that charging starts. The charging light on the
connection panel ashes green slowly and
regularly during charging.
4 When the battery is fully charged,
the charging light turns solid green.
5 Remove the adapter from the wall socket and
pull the USB plug out of the micro USB socket
of the BlueTouch Pain Relief Patch.
Using the device
Positioning the device
You position the BlueTouch Pain Relief Patch on
your body with one of the straps supplied with the
device. There is a special strap for treatment of the
upper back and a special strap for treatment of the
lower back.
Note: Do not wear multiple layers of clothing or tight or
thick clothing over the BlueTouch Pain Relief Patch.
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Positioning the lower back strap
To place the BlueTouch Pain Relief Patch in the
lower back strap, follow the steps below.
1 Place the lower back strap and the BlueTouch
Pain Relief Patch in front of you on a table.
Slide the left side of the BlueTouch Pain Relief
Patch behind the elastic edge of the opening in
the strap.
2 Then slide the other end of the BlueTouch Pain
Relief Patch behind the opposite elastic edge of
the opening so that the whole patch is inside
the lower back strap. Check to make sure that
material of the strap does not cover the LEDs.
If necessary, shift the BlueTouch Pain Relief
Patch a little.
3 Remove clothing from the area to be treated.
Note: Make sure the skin in the area to be treated is
clean, entirely dry and free from creams, lotions and
other cosmetics.
4 Wrap the lower back strap with the BlueTouch
Pain Relief Patch in it around your waist with the
treatment area of the device facing your back.
5 Fasten the lower back strap with the Velcro
strips on both ends of the lower back strap.
Note: Make sure the BlueTouch Pain Relief Patch in
the strap is located on the area to be treated and the
treatment area is in contact with the skin.
ENGLISH 19
6 If the lower back strap does not t around
your body, you can do the following.
1 Attach the extension strap to the Velcro strip on
one end of the lower back strip.
2 Then wrap the extended lower back strip
around your body.
3 Fasten the lower back strap with the Velcro strip
at a width that feels comfortable.
Positioning the upper back strap
1 To put the BlueTouch Pain Relief Patch in the
upper back strap, follow the same procedure
as described in steps 1 and 2 in section
‘Positioning the lower back strap’ above.
2 Remove clothing from the area to be treated.
Note: Make sure the skin in the area to be treated is
clean, entirely dry and free from creams, lotions and
other cosmetics.
3 Put on the upper back strap like a backpack.
First, put one arm through the shoulder sling on
one side. Then do the same on the other side.
Note: Make sure the BlueTouch Pain Relief Patch in the
strap is located on the area to be treated and the LED
area is in contact with the skin.
4 Tighten the shoulder slings by pulling the
elastic straps.
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Using the app to start and stop a treatment
1 Switch on Bluetooth on your mobile device.
2 Press the on/off button to switch on the
BlueTouch Pain Relief patch and position the
strap with the patch on the part of your back
you want to treat.
3 Open the Philips Treatment App.
4 When you use the app for the rst time, tap
‘BlueTouch’. When you open the app the
next time, the app will automatically select
BlueTouch if only a BlueTouch Pain Relief Patch
is paired to the app. If both a PulseRelief and
a BlueTouch device are paired to the app, tap
‘BlueTouch’ to select the device.
Selecting a treatment area
At rst-time use, you always have to select a
treatment area. If you have used the device before,
you can choose between ‘Quick Start’ and ‘Select a
treatment area’.
1 Tap on the part of the back you want to treat.
2 The app shows the location of the patch on
the back. Tap ‘Next’ to continue.
Rating your pain intensity
1 Swipe vertically to rate the intensity of your
pain on a scale from 0 to 10. If you experience
no pain tap 0 and if you experience the
worst pain imaginable tap 10. If your pain is
somewhere in between, rate it by tapping the
appropriate number.
ENGLISH 21
Note: The pain intensity you indicate is not used by the
app to determine the treatment mode. The rating is
only stored in your treatment diary. You can switch off
this feature in the settings tab of the app.
Selecting the treatment mode
1 Tap the mode you want to use.
2 The start screen of the treatment appears.
Starting and stopping a treatment
1 Tap the play button on the screen.
, The time starts to count down.
, The status indicator on the device starts to ash
orange.
2 Treatment continues until the timer has
counted down to 0. If you want to stop or
interrupt the treatment before the treatment
time has elapsed, tap the square in the centre
of the pulsing treatment indicator to interrupt
the program.
- To resume the program, tap ‘Resume’ or the
arrow next to the time.
- To end the program and switch off the device,
tap ‘End treatment’.
Switching to another treatment mode
1
If you want to switch to another treatment mode,
tap the name of the current treatment mode.
The list of treatment modes opens.
Tap the treatment mode you want to use.
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2 The selected new treatment mode appears
on the screen. Tap the play button to start the
treatment.
Note: The timer automatically recalculates the
remaining treatment time based on the new mode.
Quick start
Quick start immediately star ts the treatment mode
you used before.
1 Select quick start.
2 Swipe vertically to rate the intensity of your
pain on a scale from 0 to 10.
3 Tap the play button to start the treatment.
Other app features
1 After the program nishes, you get to a screen
that asks you to describe how you feel by
tapping one of the icons.
2 Tap the book symbol to open your diary.
The diary shows when treatments took place,
which treatment mode you used and how long
the treatment lasted.
- Tap the arrow to see more details.
ENGLISH 23
3 Tap the ‘i’ to open the information screen.
This screen contains the following items:
- Using your PulseRelief
- Using your BlueTouch device
- Contact us
- Pain toolkit
- Terms and conditions
- Privacy policy
4 Tap the settings symbol to open the settings
screen. This screen contains the following
items:
- Your devices
- Pain level tracking
- Sensation tracking
- Treatment area tracking
- Run treatment in background
- About
After treatment
Caution: Make sure that you end the treatment
in the app before you remove the strap with the
device from your back.
1 Loosen the strap and remove it from your back.
2 Recharge the BlueTouch Pain Relief Patch if
the charging light is solid orange (see chapter
‘Charging the device’). Remove the BlueTouch
Pain Relief Patch from the strap before you
start to recharge it.
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Cleaning
Do not immerse the BlueTouch Pain Relief Patch in
water or rinse it under the tap.
Always remove the BlueTouch Pain Relief Patch
from the strap before you put the strap in the
washing machine to clean it.
1 Clean the BlueTouch Pain Relief Patch with a
damp cloth after use.
2 You can wash the BlueTouch Pain Relief straps
in the washing machine when they are dirty.
Caution: To prevent damage to the BlueTouch
Pain Relief straps and other clothes in the washing
machine, wash the straps in a ne-mesh washing bag.
Note: Use a gentle cycle and a temperature of 30°C
maximum. Dry the BlueTouch Pain Relief straps on the
air and not in the tumble dryer. Do not iron the straps.
Troubleshooting
This chapter summarises the most common
problems you could encounter with the BlueTouch
Pain Relief Patch. If you are unable to solve the
problem with the information below, contact Philips.
Problem Possible cause Solution
ENGLISH 25
The BlueTouch
Pain Relief
Patch suddenly
switches off during
treatment.
The BlueTouch Pain
Relief Patch does
not appear to work
for me, for I notice
no effect.
The BlueTouch
Pain Relief Patch
switches to a lower
intensity.
The charging light
turns solid red
for 8 seconds and
the BlueTouch
Pain Relief Patch
switches off.
The pre-set
treatment time
has elapsed.
It may take
two weeks
before the
effects become
noticeable.
The
temperature
of the device is
too high.
The
rechargeable
battery is
empty.
The BlueTouch Pain Relief
Patch is programmed to
switch off automatically after
the treatment time at the
selected treatment mode has
elapsed. Just before it switches
off you hear a triple tone
(high to low).
Be patient and allow more
time for the effects to become
noticeable.
Remove the BlueTouch Pain
Relief Patch from your body,
switch it off and let it cool
down. Make sure that you
do not wear too many or
too thick clothes over the
BlueTouch Pain Relief Patch
during treatment.
Charge the BlueTouch Pain
Relief Patch (see chapter
‘Charging the device’).
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Problem Possible cause Solution
The charging light is
solid orange.
The adapter
becomes warm
during charging.
A piece of medical
equipment
malfunctions
when the device
is switched on or
during operation.
The charging light
does not start
ashing green when
I insert the micro
USB plug into the
micro USB socket
on the connection
panel.
The battery
is low and
does not
contain enough
energy for one
treatment.
This is normal. No action required.
The device is
too close to
the medical
equipment.
You have not
inserted the
adapter or have
not inserted it
properly into
the wall socket.
You have not
inserted the
standard USB
plug or have
not inserted it
properly into
the adapter.
Charge the BlueTouch Pain
Relief Patch (see chapter
‘Charging’ the device).
Do not use the device near
medical equipment.
Insert the adapter into the
wall socket properly.
Insert the standard USB plug
into the adapter properly.
Problem Possible cause Solution
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The adapter is
connected to the
BlueTouch Pain
Relief Patch and
the charging light is
not solid or ashing
green.
The BlueTouch
Pain Relief Patch
becomes warm
during use.
I can’t make
connection with
the BlueTouch Pain
Relief Patch.
The wall socket
into which you
have inserted
the adapter is
not live.
An error
occurred during
charging.
An error
occurred during
charging.
This is normal. No action required.
Bluetooth is
not on.
Perhaps you
have not
selected
BlueTouch in
the app.
Connect another appliance
to the same socket to check
if the socket is live. If the
wall socket is live, but the
BlueTouch Pain Relief Patch
does not charge, contact
Philips.
Press the button on the
BlueTouch Pain Relief Patch to
restart charging.
Press the button on the
BlueTouch Pain Relief Patch to
restart charging.
Make sure that you switch
on Bluetooth on your smart
device.
Run the app, tap ‘Settings,
then ‘Your devices’ and check if
‘BlueTouch’ is in the list.
If not, click ‘Add new BlueTouch’
and switch on the BlueTouch
Pain Relief patch to pair the
patch to your smart device.
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Signals on the device
Sound signals during treatment
- A dual tone (low to high) sounds when the treatment
starts and the intensity increases from power-save
mode to the intensity of the mode selected.
- A triple tone (high to low) sounds when the
treatment ends.
Battery level signals
- The charging light is solid green when the battery
contains enough energy for at least one treatment.
- The charging light ashes green slowly and
regularly during charging.
- The charging light is solid orange when the
battery is low and does not contain enough
energy for one treatment.
- The charging light turns solid red for 8 seconds and
the device switches off when the battery is empty.
Ordering accessories
To buy accessories or spare parts,
visit www.shop.philips.com/service or go to
your Philips dealer. You can also contact the Philips
Consumer Care Centre in your country.
The type number of this device is PR3740.
Spare straps
- Lower back straps are available under type
number PR3723.
- Upper back straps are available under type
number PR3721.
ENGLISH 29
Guarantee and support
Your device has been designed and developed with the
greatest possible care to guarantee an expected service
life of 5 years. If you need service or information or
if you have a problem, please visit our website at
www.philips.com/support or contact the Philips
Consumer Care Centre. Its telephone number is:
- Germany: 0800 0007522 (free of charge for calls
within Germany).
- Austria: 0800 880932 (free of charge for landline
calls within Austria; costs for mobile phone calls
depend on provider).
- Switzerland: 0800 002050 (free of charge for
landline calls); 0848 000292 (for mobile phone
calls, costs depend on provider).
- Italy: 02 45279074 (free of charge for landline)
- Greece: 2111983029 (free of charge for landline calls)
- United Kingdom: 0844 338 04 89 (5p/min. from a
BT landline, other landline and mobile providers
may charge more).
- Hong Kong: 852 2619 9663 (free of charge for
landline calls).
Guarantee restrictions
The guarantee does not cover the straps and
standard wear and tear. The guarantee becomes
invalid if you do not use the BlueTouch Pain Relief
Patch according to the instructions in this user manual.
Manufacturer’s legal address
Philips Consumer Lifestyle B.V.
Tussendiepen 4, 9206 AD Drachten, Netherlands
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Recycling
- This symbol on a product means that the product
is covered by European Directive 2012/19/EU.
- This symbol means that the product contains a
built-in rechargeable battery covered by European
Directive 2006/66/EC which cannot be disposed
of with normal household waste. Follow the
instructions in section ‘Removing the rechargeable
battery’ to remove the battery.
- Inform yourself about the local separate collection
system for electrical and electronic products and
rechargeable batteries. Follow local rules and
never dispose of the product and rechargeable
batteries with normal household waste.
Correct disposal of old products and rechargeable
batteries helps prevent negative consequences for
the environment and human health.
Removing the rechargeable battery
Note: Always remove the rechargeable battery before
you hand in the device at an ofcial collection point.
If you have trouble removing the battery, you can also
take the device to a Philips service centre, which will
remove the battery for you and will dispose of it in an
environmentally safe way.
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