Philips HEA6000 User Manual

HearLink

AudioClip

User Guide HEA6000

Warranty certicate

Date:

Warranty period:

Serial no.:

Hearing center

Model:

International warranty

Your AudioClip is covered by an international
limited warranty issued by the manufacturer
for a period of 24 months from the date
of delivery. This limited warranty covers
manufacturing and material defects in the
device itself, but not in accessories such
as batteries, cables, power supplies, etc.
Problems arising from improper/incorrect
handling or care, excessive use, accidents,
repairs made by an unauthorized party,
exposure to corrosive conditions, damage
due to foreign objects entering the device
or incorrect adjustments are NOT covered
by the limited warranty and may void it.
The above warranty does not aect any
legal rights that you might have under
applicable national legislation governing
sale of consumer goods. Your hearing care
professional may have issued a warranty
that goes beyond the clauses of this limited
warranty. Please consult him/her for further
information.

If you need service

Take your AudioClip to your hearing care
professional, who may be able to sort
out minor problems and adjustments
immediately.

Introduction to this booklet

This booklet guides you on how to use
and maintain your new AudioClip. Please
read the booklet carefully, including the
Warnings section. This will help you to get
the most out of your new AudioClip.

If you have additional questions about the
use of your AudioClip, please contact your
hearing care professional.

Intended use

The AudioClip is intended as a wireless
receiver and transmitter of sound
between hearing aids and the surrounding
environment, including speech and wireless
electronic audio devices. The AudioClip
furthermore assists users of wireless
hearing aids to control the functionality
provided by their hearing solution.

The AudioClip is intended to be used by
children (> 36 months) and adults together
with their hearing solution.

Important notice

Please familiarize yourself with the entire
contents of this booklet before using
your AudioClip. It contains instructions
and important information about the use
and handling of your AudioClip.

Introduction

The AudioClip can be used both as a
wireless headset for mobile phones and as
a remote microphone/partner microphone.

1. Headset with mobile
phone

Sounds from your
phone will be
streamed to your
hearing aids through
the AudioClip (A).
Your voice is picked
up by the AudioClip
and sent to the
mobile phone (B).

B

A

2. Remote/partner microphone

The voice of a chosen speaker will be

transmitted wirelessly from the AudioClip
to your hearing aids.

Up to 20 m

Table of contents

Package contents 11

Overview – main functions 12

Overview – product indicators 14

Getting started 16

Daily use: On/O 22

Daily use: Charging 23

Using AudioClip with a mobile phone 25

Ensuring AudioClip is connected
to the phone 26

Receiving calls 27

Making calls 29

Advanced headset features 30

Listening to music 31

Using AudioClip as remote microphone 33

Selecting microphone mode 34

Starting/stopping sound from remote
microphone 35

Regulating level from remote
microphone 36

Starting/stopping sound from remote
microphone using your hearing aids 37

Using AudioClip as remote control for
hearing aids 38

Other features and functions 39

Cleaning the AudioClip 40

Warnings 41

Technical data 47

Technical information 49

Package contents

The AudioClip box consists of the following
elements:

AudioClip USB charger

cable

Lanyard – long

HearLink

AudioClip

Lanyard – regular

Pouch

User Guide HEA6000

This booklet (User Guide)

Wall charger
(will vary from
country to
country)

11

Overview – main functions

Microphones

Front

Multi button

• On/o 

• Answer phone

• Mode selector

Back

12

Volume

• Up

• Down

Status indicator Power indicator

Charging socket
(Micro USB)

Clip (rotating) for wearing
the AudioClip

13

Overview – product indicators

Status Description

Blinking yellow

Steady yellow

Blinking blue

Steady blue

Steady green In a call

Blinking green Incoming call

Steady orange Streaming music

Steady magenta

Blinking magenta

Searching for hearing
aids

Idle. Hearing aids
connected, not
connected to a phone.

Searching for a mobile
phone (pairing)

Connected to a mobile
phone

Remote microphone
mode

Remote microphone
reconnecting

14

Power Description

Steady red Battery low

Steady green Turned on – not charging

Blinking
green

Fading green

Blinking
orange

Steady
orange

Turned on – charging

Turned on – charging
complete

Turned o – charging

Turned o – charging
complete

15

Getting started

Before you can use the AudioClip with your
hearing aids, both the hearing aids and the
AudioClip need to be paired/connected.
Using the AudioClip with a mobile phone
also requires the AudioClip to be paired
with/connected to your mobile phone.

A. Pairing hearing aids and AudioClip

See page 18 for detailed instructions
about pairing an AudioClip with your
hearing aids.

16

B. Pairing AudioClip and

mobile phone

See page 20 for detailed instructions
about pairing an AudioClip with your
mobile phone.

17

A. Pairing hearing aids with

the AudioClip

1. Ensure AudioClip is
powered o

Press and hold multi
button for approx.
6 seconds until the
power indicator is

OFF .

2. Turn both hearing
aids OFF

(open battery drawer)

3. Turn both hearing
aids ON

(close battery drawer)

The hearing aids will
now be ready for rst
time connection with
the AudioClip. You
now have 3 minutes
to complete the
pairing.

4. Turn ON AudioClip

Press and hold multi

button for approx.
3 seconds until power
indicator shows

STEADY GREEN

18

.

5. AudioClip will
now search for
your hearing aids

Status indicator
will be BLINKING

YELLOW .

6. Place AudioClip and both hearing aids
close to each other (max. distance 20 cm)

20 cm

7. Connection
established with
hearing aid(s)

This is indicated by
status indicator

STEADY YELLOW .

19

B. Pairing mobile phone

with the AudioClip

1. Place AudioClip in pairing mode

Press and hold the multi button AND

volume up button for about 6 seconds
(A) until status indicator BLINKS BLUE .

2. The AudioClip will be in pairing mode for
about 3 minutes

A

20

3. Enable pairing on mobile phone

®

Turn on Bluetooth

. Search for and

connect to/pair with AudioClip.

This is normally in the settings –>
Bluetooth

®

section of your phone.

4. Enter pin code

If your phone
requests a pin
code, enter 0000
(four zeros).

5. Pairing complete

Pairing complete
with mobile
phone is
indicated by
status indicator

STEADY BLUE .

21

Daily use: On/O

ON

Press and hold multi
button for approx.
3 seconds until power
indicator shows

STEADY GREEN .

OFF

Press and hold multi
button for approx.
6 seconds until
power indicator is

OFF .

22

Daily use: Charging

Battery low

With about
30 minutes
remaining streaming
time, the power
indicator turns

RED .

Charging

Connect the
enclosed charger
through the micro
USB connector in
the bottom of the
AudioClip. The
power indicator

BLINKS GREEN
ORANGE .

or

23

Charging indicators Status

Blinking Charging

Fading

Blinking Charging

Steady

Charg ing
complete

Charg ing
complete

AudioClip ON

AudioClip OFF

Important notice

If none of charging indicators is lit
up, disconnect the device from the
charger and consult your hearing care
professional.

Important notice

When recharging your AudioClip, please
use the supplied original power supply

5.0V/1A, CE and safety marked type:

24

Using AudioClip with a
mobile phone

A

Important notice

The AudioClip should be worn as
indicated for best possible performance.
It is important that the microphone in
the AudioClip is pointing towards your
mouth (A), and that the AudioClip is
not covered by clothes etc. Maximum
distance between AudioClip and mobile
phone is 10 meters.

25

Ensuring AudioClip is
connected to the phone

Select phone mode

Press and hold multi
button for approx.
3 seconds to change
mode. Mode change
is conrmed by an
audible indication
in your hearing aids.
The status indicator
is STEADY BLUE .

Status Description

The AudioClip is in idle mode, i.e. not
connected to mobile phone. Connected to
hearing aids.

Connected to mobile phone

The AudioClip is in remote/partner
microphone mode

26

Receiving calls

Phone connected

When the AudioClip
is turned on and
in range of your
mobile phone it
will automatically
connect to the
mobile phone.

The status indicator
is STEADY BLUE .

Phone ringing

When the phone
rings you will hear
a ring indicator
(and if available,
the ring tone from
your phone) in your
hearing aids.

The status indicator
will BLINK GREEN

.

27

Answer call

Either click the multi
button (A) shortly –
or answer the call
from your mobile

A

phone. Once the call
is connected, the
status indicator will
change to STEADY

GREEN

.

End call

Either click the multi
button (A) shortly –
or hang up the call

A

from your mobile
phone. Status
indicator is

STEADY BLUE

.

28

Making calls

To make a call you only have to use the
mobile phone. The call will automatically
be connected to the AudioClip.

Once the call is
connected the
status indicator will
change to STEADY

GREEN .

29

Advanced headset features

Voice dialing / voice command

When connected to a mobile phone, double
press on the multi button activates voice
dialing if supported by the phone.

Reject call

A long press on the volume down button,
while the phone is ringing, rejects the call.

Mute hearing aid microphones

Press and hold volume down for about
3 seconds to mute the hearing aid
microphones.

Short press volume up or down will unmute
hearing aids.

30

Listening to music

Wireless audio (A2DP)

If connected to a mobile phone, or other
device, through Bluetooth
on the phone/device will automatically be
played in your hearing aids.

Status indicator is STEADY ORANGE .

You do not need to operate anything on the
AudioClip.

®

, the music played

Status Description

The AudioClip is streaming music
from the phone

31

Adjusting volume

While listening to music, the level of the
streamed signal can be adjusted using the
volume up/down buttons.

Stop sound

Volume up

Volume down

Stopping sound from phone

Short press on the multi button will stop
sound. Use the controls on the phone to
start the sound.

32

Using AudioClip as remote
microphone

Remote microphone

In this mode, speech from the person
wearing the AudioClip will be streamed
directly to your hearing aids.

Up to 20 m

Important notice

Ensure that the microphone is pointing
to the speaker’s mouth and that it is not
covered by clothes etc.

33

Selecting microphone mode

Select microphone
mode

Press and hold multi
button for approx.
3 seconds to change
mode.

Mode change is
conrmed by an
audible indication in
your hearing aids.

Status indicator is

STEADY MAGENTA .

Status Description

The AudioClip is in idle mode, i.e. not
connected to mobile phone. Connected to
hearing aids.

Connected to mobile phone

The AudioClip is in remote/partner
microphone mode

34

Starting/stopping sound
from remote microphone

Stop sound from
microphone

Press and hold
multi button (A) for

A

approx. 3 seconds to
stop the signal from
the microphone to
the hearing aids and
switch the hearing
aids back to their
normal program.

The status indicator
will change to

STEADY YELLOW

or STEADY BLUE .

35

Regulating level from
remote microphone

Volume up or volume down

The streamed signal can be adjusted using
the volume up/down buttons.

Volume up

Volume down

Mute hearing aid microphones
(only sound from the remote microphone)

Press and hold volume down for about
3 seconds to mute the hearing aid
microphones.

Short press volume up or down will unmute
hearing aids.

36

Starting/stopping sound from
remote microphone using
your hearing aids

P1 –> P2 –> TV –>
Microphone

A press on the
hearing aid button
will toggle to the
next program in the
hearing aids.

Once you reach the
remote microphone
program you will
hear the remote
microphone program
indicator.

To stop remote microphone sound simply
toggle back to wanted hearing aid program.

Important notice

Please refer to your hearing aid’s User
Guide for details on the functionality of
your specic hearing aid solution.

37

Using AudioClip
as remote control for
hearing aids

When AudioClip
is not streaming
sound it doubles as
a remote control for
your hearing aids.

Volume up

Short press

Volume down

Short press

Next program

Press and hold for
3 seconds for next
program

Mute hearing aid
microphones –
long press

Short press on
volume up or down
will unmute

Important notice

Maximum distance between AudioClip
and hearing aids is 2 meters.

38

Other features and
functions

One connection at a time

When paired with several devices (up to
eight), the AudioClip will only connect to the
rst phone available/in range.

No calls when used as microphone

When using the AudioClip as partner/remote
microphone, there will be no connection to
the mobile phone.

Timeout (out of range) when in microphone
mode

If the AudioClip is out of range of the
hearing aids, the hearing aids will return to
their initial program after 90 seconds.

Clear Bluetooth® pairings

Press and hold multi button, volume up
and volume down for 10 seconds to clear all
Bluetooth® pairings. Clearing completed is
indicated by status indicator BLINKING RED .

39

Cleaning the AudioClip

Use a soft, dry cloth to clean the AudioClip.
It must never be washed or immersed in
water or other liquids.

40

Warnings

You should familiarize yourself fully with
the following general warnings and the
entire contents of this booklet before using
your AudioClip to ensure personal safety
and correct use. Consult your hearing care
professional if you experience unexpected
operations or events with your AudioClip.

Choking hazards and risk of swallowing
small parts

AudioClip and its parts should be kept
out of reach of children and anyone who
might swallow these items or otherwise
cause injury to themselves. If a small part
is swallowed, see a doctor immediately.

Explosives

The power source in your AudioClip
has insucient energy to cause re in
normal usage conditions. The AudioClip
has not been tested for compliance
with international standards concerning
explosive environments. We recommend
not to use your AudioClip in areas where
there is a danger of explosions.

41

X-ray/CT/MR/PET scanning, electrotherapy
and surgery

Remove your AudioClip before X-ray/CT/
MR/PET scans, electrotherapy, surgery, etc.
as your AudioClip may be damaged when
exposed to strong electromagnetic elds.

Heat and chemicals

The AudioClip must never be exposed
to extreme heat, for example, left inside
a parked car in the sun. The AudioClip
must not be dried in microwave ovens or
other ovens. The chemicals in cosmetics,
hairspray, perfume, aftershave lotion,
suntan lotion and insect repellent can
damage the AudioClip. Always remove your
AudioClip before applying such products
and allow time to dry before use.

Interference

The AudioClip has been thoroughly tested
for interference according to the most
stringent international standards. However,
interference between the AudioClip and
other devices (e.g. some mobile telephones,
citizens band devices, shop alarm systems
and other wireless devices) may occur. If
this occurs, increase the distance between
the AudioClip and the interfering device.

42

Warnings

Use in trac

Using the AudioClip can distract you. Be
aware of your surroundings while using the
AudioClip. Please refer to national trac
laws regarding the use of communication
devices while in trac.

Use on aircraft

Your AudioClip contains Bluetooth

®

. The
AudioClip should not be used on board an
aircraft, unless specically permitted by the
ight personnel.

Active implants

The AudioClip has been thoroughly tested
and characterized for human health
according to international standards for
human exposure (Specic Absorption
Ratio – SAR), induced electromagnetic
power and voltages into the human body.
The exposure values are well below
international accepted safety limits for
SAR, induced electromagnetic power and
voltages into the human body dened
in the standards for human health and
coexistence with active medical implants
as pacemakers and heart debrillators.

43

Rechargeable battery

Do not attempt to open the AudioClip, as
this may damage the battery.

Never attempt to replace the battery. If
battery replacement is needed, please
return device to the supplier. The service
guarantee is void if there are signs of
tampering.

The safety of recharging batteries using
a USB connector is determined by the
external signal source. When connected
to external equipment plugged into a wall
outlet, this equipment must comply with
IEC-62368 (or IEC- 60065, IEC-60950
until June 20, 2019) or equivalent safety
standards.

Connection to external equipment

The safety of the use of AudioClip when
connected to external equipment via a
USB cable, is determined by the external
signal source. When connected to external
equipment plugged into a wall outlet, this
equipment must comply with IEC-62368 (or
IEC- 60065, IEC-60950 until June 20, 2019)
or equivalent safety standards.

44

Warnings

Cross control

Your AudioClip should be kept out of reach
of children or anyone who might take
control of the functionality, to ensure your
personal safety and avoid incorrect use.

Use of lanyard

If by accident the lanyard is caught on
something while wearing it, the lanyard is
designed to break automatically. Therefore,
never try to shorten or modify the lanyard
in an unauthorized way. The lanyard should
not be used by children under 36 months of
age.

Possible side eects

The otherwise non-allergenic materials
used in your AudioClip may in rare cases
cause a skin irritation or other side eects.
Please consult a doctor if these conditions
occur.

45

Mobile phone compatibility

Please refer to
www.hearingsolutions.philips.com
for a list of mobile phones that have been
tested comprehensively by Philips, and
have been found to full the minimum
requirements for compatibility at the
time of testing. However, Philips takes no
responsibility for such compatibility in
general. Specically, Philips shall not be
responsible for incompatibility resulting
from future updates of the mobile phones,
nor from events of incompatibility not
covered by and/or found in these tests.
Philips takes no nancial responsibility
in terms of reimbursements of mobile
phones that do not work as expected.
Before purchasing a new mobile phone, you
are advised to consult the list mentioned
above.

46

Technical data

Name/Model Au d ioCl ip/AC1A

FCC/IC

Compatibility

Dimensions 53 x 27 x 18 mm; weight 27 g

Conditions of use

System features

Remote control of
hear ing aid

2

Battery

Audio quality
Audio bandwidth
Pairing details Up to 8 paired Bluetooth

Bluetooth

®

compliance

FCC ID: 2ACAHAC01
IC: 11936A-AC01

Philips 2.4 GHz wireless hearing
aids

Operating humidity: 15% to 93%
relative humidity, noncondensing
Operating temperature:
+5°C to +40°C
Storage and transportation:

-20°C to +60°C
Mobile phone headset

(handsfree/headset prole) &
stereo music (A2DP)
Remote/Partner microphone

Volume, program shift and mute
of microphones in hearing aids

Typical daily use 16 hours: 2 hours
audio streaming + 2 hours phone
+ 12 hours standby
36 h standby (turned on, no
streaming)
Charge time: 2 hours
Battery total life expectancy: 80%
capacity left after 720 charge/
re-charge cycles

3

Stereo/20 kHz sample freq.

3

80 Hz – 10 kHz

Version 4.2 + EDR

®

devices

47

Advanced Audio Distribution

Prole (A 2DP) 1.3
Bluetooth®
prole support

Headset Prole (HSP) 1.2

Hands-Free Prole (HFP) 1.6

including support for Wideband

Speech

10 meters with Bluetooth® Class 2

devices (e.g. mobile phones) up to
Wireless range

4

20 meters between AudioClip and

hearing aids
Streaming

frequency

2.4 GHz (Bluetooth

®

band)

Max 50 mW equal to 17 dBm
Emissions

e.i.r.p. in compliance with all

relevant standards

Status indications

HearSuite 2019.1
(or l at er)

2

Using the supplied charger

3

Actual audio performance depending on client’s hear ing

aids

4

Free line of sight between the AudioClip and other

LEDs on the AudioClip. Acoustic

signals in hearing aids

Fitting of streaming programs

devices. Other devices operating in the 2.4 GHz band
may inter fere and reduce range.

48

Technical information

Conditions of Use

Operating humidity: 15 % to 93 % relative
humidity, non-condensing.
Operating temperature: +5°C to +40°C
Storage and transportation: -20°C to +60°C

The AudioClip contains a radio transceiver
using Bluetooth

®

EDR, Bluetooth® Low
Energy (BLE) and a proprietary short range
radio technology all working at 2.4 GHz.
The 2.4 GHz radio transmitter is weak and
always below 50mW equal to 17 dBm e.i.r.p.
in total radiated power.

The AudioClip complies with international
standards concerning radio transmitters,
electro-magnetic compatibility and human
exposure.

Due to the limited space available on the
AudioClip, relevant approval markings can
be found in this booklet.

49

USA and Canada

This device contains a radio module with
the following certication ID numbers:

FCC ID: 2ACAHAC01
IC: 11936A-AC01

The device complies with Part 15 of the FCC
Rules and with Industry Canada’s licence­exempt RSSs.
Operation is subject to the following two
conditions:

1. this device may not cause harmful
interference, and

2. this device must accept any interference
received, including interference that may
cause undesired operation.

Notice:

Changes or modications not expressly
approved by the party responsible for
compliance could void the user’s authority
to operate the equipment.

This Class B digital apparatus complies
with Canadian ICES-003.

50

Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed
to provide reasonable protection against
harmful interference in a residential
installation. This equipment generates, uses
and can radiate radio frequency energy
and, if not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment o and on, the
user is encouraged to try to correct the
interference by one or more of the following
measures:

• Redirect or relocate the receiving
antenna.

• Increase the separation between the
equipment and receiver.

• Connect the equipment into an outlet on
a circuit dierent from that to which the
receiver is connected.

• Consult the manufacturer or an
experienced radio/TV technician for help.

51

Description of symbols used in this booklet
or on the packaging label

Warnings

Text marked with a marking symbol
must be read before using the product.

Manufacturer

The product is produced by the
manufacturer whose name and address
are stated next to the symbol. Indicates
the medical device manufacturer, as
dened in EU Directives 90/385/EEC,
93/42/EEC and 98/79/EC.

CE mark

The product complies with Medical
Device Directive 93/42/EEC.

Electronic waste (WEEE)

Recycle your hearing aids, accessories
or batteries according to local
regulations or return them to your
hearing care professional for disposal.
Electronic equipment covered by
Directive 2012/19/EU on waste and
electrical equipment (WEEE).

Regulatory Compliance Mark (RCM)

The product complies with electrical
safety, EMC and radio spectrum
requirements for products supplied to
the Australian or New Zealand market.

Bluetooth® logo

Registered trademark of Bluetooth®
SIG, Inc. where any use of such requires
a license.

52

Complies
with IMDA
Standards
DA103820

Rated input:

5.0 V  0.4 A

R

201-171023

TA-2017/2336

REF

SN

Singapore IMDA label

Indicates that the device complies
with the standards and specication
published by Info-Communications
Media Development Authority
(IMDA) and is compatible with the
public telecommunication networks
in Singapore and does not cause
radio frequency interference to other
authorized radio-communication
networks.

Power supply outlet

Japan TELEC label

“R” indicates mark for certied radio
equipment.

South Africa ICASA label

Indicates that the device is certied
and homologated in South Africa.

Keep dry

Indicates a medical device that needs
to be protected from moisture.

Caution symbol

Consult instruction for use (User Guide)
for warnings and cautions.

Catalogue number

Indicates the manufacturer’s catalogue
number so that the medical device can
be identied.

Serial number

Indicates the manufacturer’s serial
number so that a specic medical
device can be identied.

53

CTN

CTN is a commercial unique part-

CTN

FW

CMIIT

2017DJ6897

number used for sales and customers
to identify each product type wearing
Philips brand name.

FW

Firmware version used in the product.

China CMIIT ID

Indicates that the device is certied in
China.

Double insulation

Indicates that product power supply is
double insulated. This means a very low
risk of single fault failures, i.e. single
fault failures cannot occur.

Indoor use

Indicates that the product is qualied
for indoor use.

REACH Declaration:

REACH requires Philips Hearing Solutions
to provide chemical content information for
Substances of Very High Concern (SVHC) if
they are present above 0.1% of the article
weight. No substances on the REACH SVHC
list applicable at the time of manufacturing
is present in Product HearLink. More recent
information can be found on the website
www.hearingsolutions.philips.com/REACH.

54

The manufacturer declares that this
AudioClip (AC1A) is in compliance with the
essential requirements and other relevant
provisions of Directive 2014/53/EU. The
Declaration of Conformity is available from
the manufacturer.

SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.hearingsolutions.philips.com

Waste from electronic
equipment must be
handled according to
local regulations.

197497/UK

Placeholder
for FSC l ogo

< >

8,15 m m

< >

9.0 mm

< 15 mm
>

< 19 mm >

www.hearingsolutions.philips.com

Philips and the Philips Shield Emblem are registered
trademarks of Koninklijke Philips N.V. and are used under
license. This product has been manufactured by or for
and is sold under the responsibility of SBO Hearing A/S,
and SBO Hearing A/S is the warrantor in relation to this
product.

0000197497000001

2018-08-27 | 197497 | UK | Firmware 1.x