Philips DL8791 User Manual

ENGLISH
77%
Introduction
Congratulations on your purchase and welcome to Philips! To fully benet from the support that Philips oers, register your product at www.philips.com/ welcome. The Philips health watch empowers you to live a healthier life by continuously tracking activity, calorie burn, sleep habits, heart rate and other key metrics of your cardio condition, and more. The watch can wirelessly connect to a smartphone. An always ON screen and battery charge of up to 4 days allows you to wear the watch every day and night. You can monitor your metrics and get personalized guidance with the Philips HealthSuite health app.
Intended use
Philips health watch measures, tracks, and analyzes movement and physiological parameters. These metrics are intended to help provide behavioral change programs to manage lifestyle, weight and activity related chronic disease. The device is intended to be used by adults.
Operating principle
The Philips health watch is a wrist-worn device for 24/7 home use (indoor and outdoor). The device uses a tri-axial accelerometer to measure motion and green Light-Emitting Diodes (LEDs) and a photodiode to create a photoplethysmogram (PPG). The accelerometer output and the PPG-signal are analyzed to determine heartbeat, activity type, steps taken, and are used as input for estimation of energy expenditure and other parameters.
IMPORTANT SAFEGUARDS
Warning: READ ALL INSTRUCTIONS BEFORE USING
When using battery-operated products, especially when children are present, basic safety precautions should always be followed, including the following: To ensure safe usage of the device, follow the instructions in this user manual. Read the contraindications, warnings and precautions sections before you use this device. If you are not sure if the device is suitable for you, consult your doctor before using this device.
Contraindications
Do not use this device if:
- You have skin problems, including wounds, sores and burns, in the wrist area as this can result in prolongation or aggravation of these symptoms.
Reactions
It is possible that you can experience adverse reactions due to wearing a device that stays in contact with your skin for long periods at a time. These reactions can include:
- Skin reactions to pressure or friction of the device against the skin.
- Skin reactions to dirt or moisture trapped between the device and the skin.
- Allergic reactions to the materials used; stainless steel, plain plastic or thermoplastic polyurethane (TPU).
If you experience such reactions remove the watch from your wrist, stop using the watch and give your skin a couple of days to rest. Before refastening the watch, be sure to read the instructions on how to wear the watch mentioned in the chapter ‘Wearing the health watch’. Discontinue use and consult your doctor if reactions persist.
Warning
- Only use a double insulated IEC60950-1 class II USB-adapter or USB-port for charging. Check if the USB-adapter has the symbol for double insulation: . If you don’t use a double insulated IEC60950-1 class II USB-adapter, the USB-adapter could malfunction and cause injury.
- Consult your doctor prior to starting an exercise regime if you have heart disease, kidney disease and/or diabetes mellitus type 1 or 2.
- Do not start or continue exercising before consulting your doctor if you experience any of the following signs or symptoms:
- feelin
g dizzy, nauseated or about to faint
- feeling unusual fatigue with usual activities,
- feeling pain in your: chest, neck, jaw or arms,
- feeling that your heart is beating too hard or fast,
- having shortness of breath during rest/mild exertion, when lying at or during the night,
- having a
- having swollen ankles.
- Exercising while experiencing any of these symptoms might increase the risk of heart problems.
- It is important to always listen to your body rst, instead of only relying upon measurements that the watch provides.
- If you are taking medicines that lower your maximum heart rate (e.g. for high blood pressure), consult your doctor. Ask your doctor what your target heart rate zone should be.
- If you have a heart condition or you are in cardiac rehab, talk to a healthcare professional about what exercises you can engage in and what your target heart rate should be. Exercising with a too high heart rate could cause health problems, like temporary chest pain, heart overload or exhaustion.
kno
wn heart murmur,
- Do not share the device. The Philips health watch is designed for personal use only. The watch measures several health parameters, which are updated over time and are tailored to you. Switching the watch between dierent people would lead to inaccurate measurements.
- Do not modify this equipment. This may result in hazardous situations. Make sure the device is in proper working condition before use.
- Only use the charging cradle and detachable parts authorized by the manufacturer. The use of unauthorized parts or accessories may cause injury or damage to the device.
- To reduce the risk of skin irritation please follow these instructions:
- Clean the device and skin underneath the device regularly and after each sports session. Take the watch o once in a while to give your skin some rest.
- Always dry the device when it has become wet.
- Do not wear the strap too tight, to ensure it is still comfortable to wear.
- Follow the instructions in chapter ‘Wearing the health watch’.
- Keep the device out of reach of infants, children or pets, since inhalation or swallowing of small parts can be dangerous or even fatal.
- Keep the device away from re and heat sources. The internal batteries can overheat and may explode or leak, causing re or explosion.
- During pregnancy, always follow your doctor’s advice with regards to weight management, exercise type, frequency, duration, intensity and rest intervals. Be aware that the heart rate zone indicator is not applicable when you are pregnant. Make sure to update your weight in the app on a regular basis. Failure to do so might result in inaccurate energy expenditure (calorie burn) estimation.
- Sleep algorithms should not be used for diagnosis or treatment in case of sleep problems. They have not been validated for people with sleeping disorders.
Caution
- Do not use the device near strong electrical or magnetic elds, for example magnets, radio transmitters, microwave ovens. This could cause measurement errors.
- Use this device under the right environmental conditions as indicated in this user manual. If not, this could aect the performance and lifetime of the device and measurement results.
- If you have any problems with this device, such as setting up, malfunction, maintenance, visit www.philips.com/support or call 1-844-531-6861 for assistance.
- If you have doubts about the accuracy of the measurements by the watch, stop using the watch and read the troubleshooting section. If you cannot nd a solution there, visit www.philips.com/support or call 1-844-531-6861 for assistance. Accurate measurement relies on three key factors: Placement of the sensor in direct contact with the skin, transmittance of light through the skin, and sucient blood ow through the skin. There are conditions where accurate optical heart rate measurement is not possible.
GENERAL RECOMMENDATIONS
- Read this user manual carefully and always follow the instructions.
- Do not use this watch for any other purpose than what it is intended for.
- Make sure the device is in proper working condition before use.
- Do not wear the device when showering, bathing, swimming or scuba diving, as this may damage the device. The device is water resistant and is protected against rain and sweat.
- Exercising at the right intensity is important to improve your overall health. The general recommendation for physical activity is to have at least 150 minutes of moderate intensity activity per week. This can made up of segments of at least 10 minutes duration. Additionally, it is important to note that even if you cannot achieve the recommended amount of physical activity, being physically active to a lesser amount (e.g. 90 minutes per week) is better than being inactive.
- To reduce chances of injury during exercise follow these recommendations:
- Wear appropriate clothing and protective gear
- Always perform proper warm-up and cool- down procedures
- Slowly progress your activity level; plan 2-3 months to gradually increase exercise duration and intensity. If you are not very active, it is a good idea to start with taking brisk walks on a regular basis.
- Avoid vigorous to near maximal activity if you are not very active or unaccustomed to this.
Compliance with standards
- The device meets the relevant standards for this type of Class II electrical medical equipment for home use.
- This Philips device complies with all applicable standards and regulations regarding exposure to electromagnetic elds.
- This Philips device complies with applicable standards and regulations of the FCC Rules.
The FCC-ID is available as part of the regulatory information stored in the device. This information can be accessed by navigating to the settings in the main menu. From the settings menu select “regulatory information” and conrm by tapping the touch ring near the arrow icon.
SAVE THESE INSTRUCTIONS
Preparing for use
Charge the device prior to rst use (see ‘Charging’). A mobile device with the Philips HealthSuite health app installed is required to be able to use the Philips health watch. It is not possible to use third party apps with this device. See the following chapters for more explanation on how to setup your account.
Note: The watch does not have a power-button. The device will be activated when it is charged and is always on unless the battery is depleted.
Charging
The device has a built-in rechargeable battery. Use the charging cradle supplied to charge the battery. Only use a double isolated IEC60950-1 class II USB-adapter for charging. Check if the adapter or the device with USB-port has the symbol for double isolation When the battery is empty, the battery fully charges in approximately 90 minutes. 1 Place the device into the charging cradle.
Note: Check whether the charging pins in the charging cradle are aligned with the charging pads on the watch.
2 Plug the USB cable in a USB-port of a
compatible charger, such as a computer or an adapter. When the watch starts charging, it will briey vibrate.
3 When the battery is fully charged, the watch will
display the battery charge indicator with 100%. Tip: Charge your device during a meal or any other time when you are not active.
Battery charge indications
Battery symbol
When initially charged properly, fully charged batteries can last for approximately four days. When the battery is almost empty and requires charging, the battery icon is shown on the clock screen. When the battery is empty, the display turns o and no further data will be stored.
Note: Tap on the right or left side of the touch ring in the clock screen to see your battery status.
Battery charge indication
Battery is charging
Battery is almost empty and requires charging
Pairing and personalizing the Philips health watch
The device is equipped with Bluetooth® Smart. You can sync your personal health data to iOS® and Android™ smartphones and tablets using Bluetooth Smart wireless technology. Download the Philips HealthSuite health app from the App Store or Google Play. Use the search term ‘Philips HealthSuite health’. The app is available for iOS®
8.0+ and Android™ 4.4.2+ operating systems.
It is very important that you provide the right prole data in the app to enable accurate measurements.
1 Place the health watch in the charging cradle
and charge the device. 2 Download the Philips HealthSuite health app on
your mobile device. 3 Open the app and the setup wizard will guide
you through the steps to create a user prole. In
the page ‘Add a device’ select the Health watch
from the list of devices. 4 Tap the ‘>’ icon on the watch to enable pairing
mode. 5 When connected via Bluetooth Smart, the app
will show a pop-up asking you to pair. 6 Make sure the app is active and Bluetooth is
enabled when pairing is in progress.
- K
eep the mobile device and the health watch within syncing range (no more than 6 feet / 2 meters from each other, in the same room).
- Do not close the app and do not turn Bluetooth o while pairing is in progress.
When the health watch is successfully paired with your mobile device, the rmware of the watch will be updated to match the local language, time, prole settings and the latest features. The watch can now automatically sync your personal health data to your mobile device via Bluetooth Smart. Pairing the health watch to your mobile device is only necessary once, unless you want to pair to another smartphone. If you already have another Philips health connected device, go to the settings of the app and add a new device. Tip: If the pairing connection is lost and you want to pair the same phone again, see chapter ‘Troubleshooting’ for more information.
Sync and store personal health data in the app
Your personal health data is stored in Philips’ cloud-based platform and displayed in the Philips HealthSuite health app. Only when the health app is active (or active in the background) and Bluetooth is enabled on your smartphone, your personal health data can be synchronized. 1 Open the Philips HealthSuite health app and
activate Bluetooth on your mobile device. Keep the mobile device and the health watch within syncing distance (no more than 6 feet / 2 meters from each other, in the same room).
2 Once successfully connected, the
measurement results are synced to the Philips HealthSuite health app. If the sync is successful, the measurement results are displayed in the Philips HealthSuite health app, where you can check your personal health data.
Note: Some measurements take up to 24 hours to begin to display data.
.
Note: If you are unable to sync, see chapter ‘Troubleshooting’ for more information.
Firmware update: the app will notify you when new rmware of the health watch is available and will ask you whether you want to update it.
Wearing the health watch
Always wear the Philips health watch on the outside of your wrist, in direct contact with your skin (Fig. 2). Make sure the watch is not on your wrist bone (Fig. 3). The straps need to be tight, but comfortable around your wrist to ensure a correct heart rate measurement. If you feel any discomfort due to the straps, give your skin some rest by not wearing the watch for a short period of time. When refastening the watch, try loosening the strap a notch. If you continue to feel discomfort after a short period of rest and loosening the strap, remove the device and call 1-844-531-6861 for assistance and/ or consult your doctor. Note: Please check and if necessary, change the setting ‘handedness’ and ‘wearing position’ in the device settings menu in the Philips HealthSuite health app. This is to indicate if you are left or right handed and the side that you wear your watch on. Remove the watch at least once a day (e.g. before or during a meal) to clean your wrist/arm with some mild soap and water. Clean the watch regularly, especially if your watch becomes dirty or wet during an activity. Make sure that your watch and arm are dry before refastening the watch to reduce the risk of skin irritation. If you use skin care products, do so sparingly on the areas of the skin that are covered by the watch. The watch is splash proof with a 1 atm rating, which allows you to use it outdoors in the rain.
Replacing the strap
The Philips health watch comes with a second strap that accommodates most common small size wrists. The straps have quick release pins which allow for easy change of straps. If you want to use the smaller strap: 1 Turn the watch upside down. 2 Release the pin of the strap (Fig. 4). 3 Gently remove the strap. 4 Position the watch correctly, lock one side of
the new strap in the watch, unlock the pin of the new strap and lock the strap in the watch (Fig. 5).
User interface
The Philips health watch has a touch sensitive ring around the display. You can use the touch sensitive ring to navigate the menus.
User interface icons
Sym­bol
Descrip-
Explanation
tion
Heart Heart rate menu and
Bed Sleep
Fork and knife
Clock Menu icon for the
Hourglass Timer function
Bell Indicates alarm is set
Cogwheel Settings
Battery status
Lock Indicates display is locked
Walking person
Running person
Cycling Cycling activity
Fire Total amount of burned
Fire and active person
Steps Steps taken
Running person with clock
Check mark
Excla ma­tion mark
indication of heart rate detection during measurement.
Food intake
stopwatch, timer and alarm menu and icon for the stopwatch.
Indicates status of battery
Indication of the activity walking
Icon used for the activity menu and indication for the activity running
calories (total energy expenditure).
Amount of burned calories through sustained physical activity (active energy expenditure)
Active minutes
Indicates successful operation, e.g. for pairing or rmware update.
Indicates an error, e.g. during pairing, syncing or rmware update
Main menu
The clock screen of the watch shows the current time that it synced with your smartphone. To access the main menu, tap on the menu button (Fig. 6). The main menu has 6 dierent menu options which provide information about your activity, heart rate, sleep, time functions and settings. You can manually add information about your food intake in the dedicated menu section.
Tap on the touch ring near the icon of the menu option you want to access (Fig. 7). To return to the main menu, tap on the menu button. From the main menu, return to the clock screen by tapping the menu button again.
The watch does not have a touch screen, only the ring around the display responds to touch. The touch interface does not function when it is wet. Wipe the glass dry to enable it again.
Shortcuts menu
Use the shortcuts menu to go straight to your current heart rate, today’s burned kilocalories (active and total energy expenditure), steps taken and active minutes. In your clock screen, swipe left or right on the lower part of the touch ring (Fig. 8) to navigate through the shortcuts menu options.
Active energy expenditure Active energy expenditure shows today’s amount of burned calories through sustained physical activity. Total energy expenditure Your total energy expenditure is how many calories you have burned overall today. This number includes your active energy expenditure as well as the calories your body burns just to function normally.
Steps Displays today’s amount of steps.
Active minutes This is the time, in minutes, that you’ve spent being active today. According to the World Health Organization, your body only starts feeling the eects of increased activity after you’ve been moderately active for 9 minutes, so we start tracking your active minutes from then.
If you have set daily goals via the Philips HealthSuite health app, you can also track your progress here. A progress bar around the outside of the display lets you see how close you are to reaching your goal (Fig. 9). Kilocalorie (kcal) is a measurement for energy expenditure as well as for energetic value of nutrients. Calories that are noted in US food packaging are actually kilocalories.
Locking and unlocking the screen
The device automatically returns to the clock screen and locks after 60 seconds of inactivity. To unlock the screen, quickly tap the lower part of the touch ring three times (Fig. 10). To lock a screen and prevent the watch from returning automatically to the clock screen after 60 seconds, quickly tap three times on the lower part of the touch ring at the 6 o’clock position (Fig. 11). You will feel a vibration and see a lock appear on the screen. To unlock, tap the lower part of the touch ring three times again.
Heart rate
Select the heart rate in the main menu to see your current heart rate. Swipe left or right to select heart rate, resting heart rate or heart rate recovery. Heart rate, resting heart and heart rate recovery are measured in beats per minute.
Heart rate
Your current heart rate is displayed in beats per minute (bpm).
Resting heart rate
Resting heart rate is the rate that your heart beats at when you are at rest (displayed as rhr). Resting heart rate values can dier from one person to another. However, changes in resting heart rate can be an indication of changes in your tness level. Active people often have a lower resting heart rate because their heart muscle is in better condition. It will take at least 24 hours of wearing the watch to get a rst resting heart rate measurement.
Heart rate recovery
Heart rate recovery (HRR) is the dierence in heart rate at peak exercise and the rate as measured after a one minute recovery period. The watch will measure HRR when you are exercising with your heart rate being at least 80% of your maximum heart rate for a minimum of ten minutes. The measurement starts when a change from high intensity activity (running or cycling) to low intensity activity (walking or other) is registered. The watch can detect these activities automatically or you can indicate them yourself (see ‘activity recognition’). To obtain an estimate of HRR sit down immediately after stopping your activity and then rest for at least 2 minutes to let your heart rate recover. To make HRR estimates better comparable over time, try to estimate HRR in similar settings with respect to: time of day, type of activity and activity duration. Important: Do not try to estimate your HRR if you are not very active or unaccustomed to high intensity activity. To reduce the chance of injury during exercise please read the information and follow the general recommendations (see ‘GENERAL RECOMMENDATIONS’).
Heart rate measurement
Optical heart rate measurement has been shown to provide valid estimates of heart rate for most people under most normal conditions. However, for accurate measurement it is reliant on three key factors:
- Placement of the sensor in direct contact with the skin.
- Transmittance of light through the skin.
- Sucient blood ow through the skin.
Note: When experiencing problems with your heart rate measurements, check if your problem is already mentioned in the troubleshooting chapter, visit www.philips.com/support, call 1-844-531-6861 for assistance or visit the help section in the app.
Heart rate zones
Heart rate zones span the range between your resting heart rate and your maximum heart rate and can help you in identifying the intensity of your exercise.
Your heart rate zone is displayed in your heart rate screen. The dot indicates in which heart rate zone you are exercising. If you have set a target heart rate zone in the app, this zone is displayed in black (Fig. 12).
- Heart rate zone 1 - Light:
This zone mostly covers regular daily activities such as leisurely strolls, moving around or performing easy tasks within your house or workplace.
- Heart rate zone 2 - Moderate:
Activities that get your heart rate to zone 2 include brisk walking, hiking, leisurely biking and swimming. During such moderate intensity activities, your breathing is often deep and you usually start to sweat after ten minutes.
- Heart rate zone 3 -High:
Training in this zone will help you get tter. It may also improve your cardiovascular system and help you control your weight.
- Heart rate zone 4 - Anaerobic:
You’ll be in this highest zone only for brief periods of time, as anaerobic exercise consists of bursts of high-intensity activity such as sprinting, interval training and heavy weight-lifting.
Sleep
The Philips health watch is designed to also be worn at night to allow automatic sleep tracking. If you are interested in collecting more sleep related information (for example the time to fall asleep), you can manually start the sleep mode when you intend to fall asleep, and stop the sleep mode at the moment of waking up in the morning. To activate sleep mode select Sleep from the menu and press the play icon. The watch will automatically estimate the moment when you actually fall asleep. Press the stop icon when you wake up without the intention to resume sleep. If you wake up in the middle of the night and get out of bed, you do not have to turn o sleep mode, the watch will automatically account for this. In case you have also set an alarm, stopping the alarm will also indicate that you have woken up and stop sleep mode. Data about your sleep will appear in the app within a few hours after you have woken up.
Note: Activation of sleep mode deactivates Bluetooth and sedentary alerts.
Food intake
This option allows you to manually track your calorie intake in kilocalories directly on your watch. Select the food option in the main menu. You have two options:
- The rst screen shows Food. Enter the Food intake menu by tapping the ‘>’ icon. Tap the arrows at the bottom of the screen to select breakfast, lunch, dinner, drinks or snacks to enter your food intake. Indicate the amount of food by selecting small, normal or large (an average number of calories is assigned).
- Swipe to the second page in the food menu which shows the calories you’ve logged today (in kcal). In this screen, tap on the ‘+’ icon to add calories manually. Tap and hold + or - to enter the desired amount of calories. Then select the check icon to conrm the amount of calories.
Tip: In the app you can select a type of food and corresponding amount of calories in the food database.
Activity
The Philips health watch can help you gain insight into your activity level by measuring several parameters such as: calorie burn, steps, active minutes, sedentary behavior, heart rate and heart rate zones. For explanation about heart rate zones, see ‘heart rate’ chapter.
Activity recognition
The Philips health watch can recognize the activities walking, running and cycling and start and stop measurements itself. You can also start and stop measurements manually by selecting the activity option from the main menu. If you want to start your activity manually, you can tap the ‘play icon’ in the walking, running or cycling screens in the activity menu. You can stop or pause the activity when desired. During your activity you can see information about the activity: the activity duration, your current heart rate and heart rate zone, number of calories burned and steps (in case of walking and running).
Note: You cannot manually stop activities on the device that were started automatically. In User settings you can choose if you see activity screens or current time when an activity is detected.
Sedentary behavior
To counter the negative eect of prolonged periods of sitting, the sedentary behavior feature will remind you to move with a short vibrating alert. You can change the time interval when the sedentary alert will vibrate in the Philips HealthSuite health app.
Alarm, stopwatch and timer
Tap on the Clock icon in the menu. Swipe left or right to select the alarm, stopwatch or timer.
- Alarm: you can set the hours of the alarm time by tapping the + and - icons. Tap the check icon to conrm. Then set the minutes by tapping the + or - icons. Tap the check icon again to conrm and set the alarm. When the alarm goes o, the device vibrates until you stop the alarm by tapping the stop icon. You can tap the snooze icon to pause the alarm for 9 minutes.
- The stopwatch starts when you tap on the touch ring near the play icon and stops when you tap on the stop-button.
- Timer: you can set the hours of the timer by tapping the + and - icons. Tap the check icon to conrm. Then set the minutes by tapping on the + or - icons. Tap the check icon again to conrm. Then tap the play icon to start the timer. The timer can be paused or stopped by tapping on the pause or stop icon.
You can select analog or digital clock in the settings menu.
Note: You cannot change the time on the device. The time is synced with your mobile device settings when you connect the watch to your mobile device.
Settings
Select settings from the main menu. Settings can be adapted to your preference. Swipe left or right at the bottom of the touch ring and tap to start to set user settings, to select ight mode, regulatory information or to reset the device to the factory settings.
- User settings: Swipe left or right to select the active view, to invert screen colors or select the type of clock displayed (analog or digital) and to set up backlight and vibrations.
- Active view: When this function is enabled, the screen goes to the activity screen when an activity is detected.
- Invert colors: Select either black or white as your standard screen color.
- Clock: Select analog or digital display of the clock time.
- Backlight: When you enable backlight, the display lights up briey when you touch the touch ring to improve visibility.
- Vibration: Turn vibration on or o. The alarm will still vibrate in case vibration is turned o.
- Flight mode: When you select the ight mode, Bluetooth automatically switches o. Select ‘turn o ight mode’ to return to normal mode.
- Unpair: This function unpairs the health watch and smartphone. Use this function if you want to pair the watch with a new phone or with your current phone in case of syncing issues. Pairing to the same phone might require to shut down the app and delete the health watch from your smartphone’s Bluetooth settings rst.
- Factory reset: This will reset your watch and will unpair your device with the Philips HealthSuite health app. This will also delete all your unsynchronized data from the Philips health watch. All settings will switch to default settings and the device will switch o. To activate the watch again, place it in the charger.
Cleaning and storage
To clean the watch, wipe the surface of the device with a dry or slightly damp cloth with water or mild detergent. Clean the charging cradle with a dry cloth. Never use compressed air, scouring pads, abrasive cleaning agents or aggressive liquids such as gasoline or acetone to clean the device. This could damage the device. Store the device in a dry, dust-free place away from direct sunlight or other heat sources. Avoid surroundings with uctuating temperatures.
Disposal
Your product is designed and manufactured with high quality materials and components, which can be recycled and reused. For recycling information, please contact your local waste management facilities or visit www.recycle.philips.com
This device contains a rechargeable battery which must be disposed of properly. Contact your local town or city ocials for battery disposal information. You can also call 1-800-8-BATTERY or visit www.rbrc.com for battery drop-o locations. For assistance, visit our website www.philips.com/
support or call 1-844-531-6861 toll free.
Accessories
Philips accessories may be purchased at a store near you, or on our website www.philips.com/
store.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the device. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or call 1-844-531-6861 for assistance. You can also visit the help section in the app.
Prob lem Possible
cause
Unable to nd the Philips Health­Suite health app in the app store.
Unable to down­load app.
Pairing was unsuc­cessful.
A typo in app store search is made.
Smartphone is not compatible with the app. Incorrect OS.
Bluetooth is switched o on your phone.
Pairing was not enabled on the health watch.
Devices are not within range or other devices interfere.
Battery of the device is too low.
Solution
Try to write the name 'HealthSuite' correctly in your app store or go to www.philips. com/healthprograms/ for further instructions.
The app only works with iOS and Android. Make sure iOS 8.0+ or Android 4.4.2+ is installed on your mobile device.
Activate Bluetooth on smartphone.
Hold device close to mobile phone and try again.
Make sure to enable pairing on the health watch by tapping the '>'-button in the pairing screen.
Make sure no other devices are nearby to avoid interference.
Make sure the battery of the device is charged.
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