Copyright 2010 Koninklijke Philips Electronics N.V.
All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system or transmitted, in any form or by any means, electronic, mechanical,
photocopying, or otherwise without the prior permission of Philips.
Published by SaS/WS 1067 BU TV Consumer Care, the NetherlandsSubject to modificationEN 3122 785 18843
2010-Jul-23
EN 2TPM5.2E LA1.
Revision List
1.Revision List
Manual xxxx xxx xxxx.0
First release.
Manual xxxx xxx xxxx.1
•Chapter 6: Corrected panel codes in Table 6-3
26PFL3405H/12_2 and 26PFL3405H/05_1.
Manual xxxx xxx xxxx.2
•Chapter 2: Added models in Table 2-1
12_1, 22PFL3415H/60_1, 19HFL3232D/10_1,
22HFL3232D/10_1 and 26HFL3232D/10_1.
•Chapter 6: Added panel codes in Table 6-3
22PFL3415H/12_1, 22PFL3415H/60_1, 19HFL3232D/
10_1, 22HFL3232D/10_1 and 26HFL3232D/10_1.
•Chapter 6: Deleted the “LCD Panel Flicker Adjustment”.
Manual xxxx xxx xxxx.3
•Chapter 5: Added section 5.1.3 Hotel mode
•Chapter 6: Added luminance information of xxHFL3232D
sets.
•Chapter 11: Updated 26" styling sheet.
for
for 22PFL3415H/
for
to the manual.
2.Technical Specifications, Connections
Index of this chapter:
2.1 Technical Specifications
2.2 Directions for Use
2.3 Connections
2.4 Chassis Overview
Notes:
•Figures can deviate due to the different set executions.
•Specifications are indicative (subject to change).
2.1Technical Specifications
For on-line product support please use the links in. Here is
product information available, as well as getting started, user
manuals, frequently asked questions and software & drivers.
1 -Ground Gnd H
2 -UART_TX Transmit k
3 -UART_RX Receive j
2.4Chassis Overview
Refer to 9. Block Diagrams for PWB/CBA locations.
2010-Jul-23
Precautions, Notes, and Abbreviation List
3.Precautions, Notes, and Abbreviation List
EN 5TPM5.2E LA3.
Index of this chapter:
3.1 Safety Instructions
3.2 Warnings
3.3 Notes
3.4 Abbreviation List
3.1Safety Instructions
Safety regulations require the following during a repair:
•Connect the set to the Mains/AC Power via an isolation
transformer (> 800 VA).
•Replace safety components, indicated by the symbol h,
only by components identical to the original ones. Any
other component substitution (other than original type) may
increase risk of fire or electrical shock hazard.
Safety regulations require that after a repair, the set must be
returned in its original condition. Pay in particular attention to
the following points:
•Route the wire trees correctly and fix them with the
mounted cable clamps.
•Check the insulation of the Mains/AC Power lead for
external damage.
•Check the strain relief of the Mains/AC Power cord for
proper function.
•Check the electrical DC resistance between the Mains/AC
Power plug and the secondary side (only for sets that have
a Mains/AC Power isolated power supply):
1. Unplug the Mains/AC Power cord and connect a wire
between the two pins of the Mains/AC Power plug.
2. Set the Mains/AC Power switch to the “on” position
(keep the Mains/AC Power cord unplugged!).
3. Measure the resistance value between the pins of the
Mains/AC Power plug and the metal shielding of the
tuner or the aerial connection on the set. The reading
should be between 4.5 MΩ and 12 MΩ.
4. Switch “off” the set, and remove the wire between the
two pins of the Mains/AC Power plug.
•Check the cabinet for defects, to prevent touching of any
inner parts by the customer.
3.2Warnings
•All ICs and many other semiconductors are susceptible to
electrostatic discharges (ESD w). Careless handling
during repair can reduce life drastically. Make sure that,
during repair, you are connected with the same potential as
the mass of the set by a wristband with resistance. Keep
components and tools also at this same potential.
•Be careful during measurements in the high voltage
section.
•Never replace modules or other components while the unit
is switched “on”.
•When you align the set, use plastic rather than metal tools.
This will prevent any short circuits and the danger of a
circuit becoming unstable.
3.3Notes
3.3.1 General
•Measure the voltages and waveforms with regard to the
chassis (= tuner) ground (H), or hot ground (I), depending
on the tested area of circuitry. The voltages and waveforms
shown in the diagrams are indicative. Measure them in the
Service Default Mode with a colour bar signal and stereo
sound (L: 3 kHz, R: 1 kHz unless stated otherwise) and
picture carrier at 475.25 MHz for PAL, or 61.25 MHz for
NTSC (channel 3).
•Where necessary, measure the waveforms and voltages
with (D) and without (E) aerial signal. Measure the
voltages in the power supply section both in normal
operation (G) and in stand-by (F). These values are
indicated by means of the appropriate symbols.
3.3.2Schematic Notes
•All resistor values are in ohms, and the value multiplier is
often used to indicate the decimal point location (e.g. 2K2
indicates 2.2 kΩ).
•Resistor values with no multiplier may be indicated with
either an “E” or an “R” (e.g. 220E or 220R indicates 220 Ω).
•All capacitor values are given in micro-farads (μ=× 10
nano-farads (n =× 10
•Capacitor values may also use the value multiplier as the
decimal point indication (e.g. 2p2 indicates 2.2 pF).
•An “asterisk” (*) indicates component usage varies. Refer
to the diversity tables for the correct values.
•The correct component values are listed on the Philips
Spare Parts Web Portal.
3.3.3Spare Parts
For the latest spare part overview, consult your Philips Spare
Part web portal.
3.3.4BGA (Ball Grid Array) ICs
Introduction
For more information on how to handle BGA devices, visit this
URL: http://www.atyourservice-magazine.com
“Magazine”, then go to “Repair downloads”. Here you will find
Information on how to deal with BGA-ICs.
BGA Temperature Profiles
For BGA-ICs, you must use the correct temperature-profile.
Where applicable and available, this profile is added to the IC
Data Sheet information section in this manual.
3.3.5Lead-free Soldering
Due to lead-free technology some rules have to be respected
by the workshop during a repair:
•Use only lead-free soldering tin. If lead-free solder paste is
required, please contact the manufacturer of your soldering
equipment. In general, use of solder paste within
workshops should be avoided because paste is not easy to
store and to handle.
•Use only adequate solder tools applicable for lead-free
soldering tin. The solder tool must be able:
– To reach a solder-tip temperature of at least 400°C.
– To stabilize the adjusted temperature at the solder-tip.
– To exchange solder-tips for different applications.
•Adjust your solder tool so that a temperature of around
360°C - 380°C is reached and stabilized at the solder joint.
Heating time of the solder-joint should not exceed ~ 4 sec.
Avoid temperatures above 400°C, otherwise wear-out of
tips will increase drastically and flux-fluid will be destroyed.
To avoid wear-out of tips, switch “off” unused equipment or
reduce heat.
•Mix of lead-free soldering tin/parts with leaded soldering
tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully
clear the solder-joint from old tin and re-solder with new tin.
3.3.6Alternative BOM identification
It should be noted that on the European Service website,
“Alternative BOM” is referred to as “Design variant”.
-9
), or pico-farads (p =× 10
. Select
2010-Jul-23
-12
-6
),
).
EN 6TPM5.2E LA3.
Precautions, Notes, and Abbreviation List
The third digit in the serial number (example:
AG2B0335000001) indicates the number of the alternative
B.O.M. (Bill Of Materials) that has been used for producing the
specific TV set. In general, it is possible that the same TV
model on the market is produced with e.g. two different types
of displays, coming from two different suppliers. This will then
result in sets which have the same CTN (Commercial Type
Number; e.g. 28PW9515/12) but which have a different B.O.M.
number.
By looking at the third digit of the serial number, one can
identify which B.O.M. is used for the TV set he is working with.
If the third digit of the serial number contains the number “1”
(example: AG1B033500001), then the TV set has been
manufactured according to B.O.M. number 1. If the third digit is
a “2” (example: AG2B0335000001), then the set has been
produced according to B.O.M. no. 2. This is important for
ordering the correct spare parts!
For the third digit, the numbers 1...9 and the characters A...Z
can be used, so in total: 9 plus 26= 35 different B.O.M.s can be
indicated by the third digit of the serial number.
Identification: The bottom line of a type plate gives a 14-digit
serial number. Digits 1 and 2 refer to the production centre (e.g.
AG is Bruges), digit 3 refers to the B.O.M. code, digit 4 refers
to the Service version change code, digits 5 and 6 refer to the
production year, and digits 7 and 8 refer to production week (in
example below it is 2006 week 17). The 6 last digits contain the
serial number.
MODEL :
PROD.NO:
32PF9968/10
AG 1A0617 000001
MADE IN BELGIUM
220-240V 50/60Hz
VHF+S+H+UHF
S
10000_024_090121.eps
~
BJ3.0E LA
Figure 3-1 Serial number (example)
3.3.7Board Level Repair (BLR) or Component Level Repair
(CLR)
If a board is defective, consult your repair procedure to decide
if the board has to be exchanged or if it should be repaired on
component level.
If your repair procedure says the board should be exchanged
completely, do not solder on the defective board. Otherwise, it
cannot be returned to the O.E.M. supplier for back charging!
3.3.8 Practical Service Precautions
•It makes sense to avoid exposure to electrical shock.
While some sources are expected to have a possible
dangerous impact, others of quite high potential are of
limited current and are sometimes held in less regard.
•Always respect voltages. While some may not be
dangerous in themselves, they can cause unexpected
reactions that are best avoided. Before reaching into a
powered TV set, it is best to test the high voltage insulation.
It is easy to do, and is a good service precaution.
128W
100105
3.4Abbreviation List
0/6/12SCART switch control signal on A/V
board. 0 = loop through (AUX to TV),
6 = play 16 :9 format, 12 = play 4: 3
format
AARAAutomatic Aspect Ratio Adaptation:
algorithm that adapts aspect ratio to
remove horizontal black bars; keeps
the original aspect ratio
ACIAutomatic Channel Installation:
algorithm that installs TV channels
directly from a cable network by
means of a predefined TXT page
ADCAnalogue to Digital Converter
AFCAutomatic Frequency Control: control
signal used to tune to the correct
frequency
AGCAutomatic Gain Control: algorithm that
controls the video input of the feature
box
AMAmplitude Modulation
APAsia Pacific
ARAspect Ratio: 4 by 3 or 16 by 9
ASFAuto Screen Fit: algorithm that adapts
aspect ratio to remove horizontal black
bars without discarding video
information
ATSCAdvanced Television Systems
Committee, the digital TV standard in
the USA
ATVSee Auto TV
Auto TVA hardware and software control
system that measures picture content,
and adapts image parameters in a
dynamic way
AVExternal Audio Video
AVCAudio Video Controller
AVIPAudio Video Input Processor
B/GMonochrome TV system. Sound
carrier distance is 5.5 MHz
BDSBusiness Display Solutions (iTV)
BLRBoard-Level Repair
BTSCBroadcast Television Standard
Committee. Multiplex FM stereo sound
system, originating from the USA and
used e.g. in LATAM and AP-NTSC
countries
B-TXTBlue TeleteXT
CCentre channel (audio)
CECConsumer Electronics Control bus:
remote control bus on HDMI
connections
CLConstant Level: audio output to
connect with an external amplifier
CLRComponent Level Repair
ComPairComputer aided rePair
CPConnected Planet / Copy Protection
CSMCustomer Service Mode
CTIColor Transient Improvement:
manipulates steepness of chroma
transients
CVBSComposite Video Blanking and
Synchronization
DACDigital to Analogue Converter
DBEDynamic Bass Enhancement: extra
low frequency amplification
DCMData Communication Module. Also
referred to as System Card or
Smartcard (for iTV).
DDCSee “E-DDC”
D/KMonochrome TV system. Sound
carrier distance is 6.5 MHz
DFIDynamic Frame Insertion
2010-Jul-23
Precautions, Notes, and Abbreviation List
EN 7TPM5.2E LA3.
DFUDirections For Use: owner's manual
DMRDigital Media Reader: card reader
DMSDDigital Multi Standard Decoding
DNMDigital Natural Motion
DNRDigital Noise Reduction: noise
reduction feature of the set
DRAMDyna mic RAM
DRMDigital Rights Management
DSPDigital Signal Processing
DSTDealer Service Tool: special remote
control designed for service
technicians
DTCPDigital Transmission Content
Protection; A protocol for protecting
digital audio/video content that is
traversing a high speed serial bus,
such as IEEE-1394
DVB-CDigital Video Broadcast - Cable
DVB-TDigital Video Broadcast - Terrestrial
DVDDigital Versatile Disc
DVI(-d)Digital Visual Interface (d= digital only)
E-DDCEnhanced Display Data Channel
(VESA standard for communication
channel and display). Using E-DDC,
the video source can read the EDID
information form the display.
EDIDExtended Display Identification Data
(VESA standard)
EEPROMElectrically Erasable and
Programmable Read Only Memory
EMIElectro Magnetic Interference
EPGElectronic Program Guide
EPLDErasable Programmable Logic Device
EUEurope
EXTEXTernal (source), entering the set by
SCART or by cinches (jacks)
FDSFull Dual Screen (same as FDW)
FDWFull Dual Window (same as FDS)
FLASHFLASH memory
FMField Memory or Frequency
Modulation
FPGAField-Programmable Gate Array
FTVFlat TeleVision
Gb/sGiga bits per second
G-TXTGreen TeleteXT
HH_sync to the module
HDHigh Definition
HDDHard Disk Drive
HDCPHigh-bandwidth Digital Content
Protection: A “key” encoded into the
HDMI/DVI signal that prevents video
data piracy. If a source is HDCP coded
and connected via HDMI/DVI without
the proper HDCP decoding, the
picture is put into a “snow vision” mode
or changed to a low resolution. For
normal content distribution the source
and the display device must be
enabled for HDCP “software key”
decoding.
HDMIHigh Definition Multimedia Interface
HPHeadPhone
IMonochrome TV system. Sound
2
CInter IC bus
I
2
DInter IC Data bus
I
2
SInter IC Sound bus
I
carrier distance is 6.0 MHz
IFIntermediate Frequency
IRInfra Red
IRQInterrupt Request
ITU-656The ITU Radio communication Sector
(ITU-R) is a standards body
subcommittee of the International
Telecommunication Union relating to
radio communication. ITU-656 (a.k.a.
SDI), is a digitized video format used
for broadcast grade video.
Uncompressed digital component or
digital composite signals can be used.
The SDI signal is self-synchronizing,
uses 8 bit or 10 bit data words, and has
a maximum data rate of 270 Mbit/s,
with a minimum bandwidth of 135
MHz.
ITVInstitutional TeleVision; TV sets for
hotels, hospitals etc.
LSLast Status; The settings last chosen
by the customer and read and stored
in RAM or in the NVM. They are called
at start-up of the set to configure it
according to the customer's
preferences
LATAMLatin America
LCDLiquid Crystal Display
LEDLight Emitting D iode
L/L'Monochrome TV system. Sound
carrier distance is 6.5 MHz. L' is Band
I, L is all bands except for Band I
LPLLG.Philips LCD (supplier)
LSLoudspeaker
LVDSLow Voltage Differential Signalling
MbpsMega bits per second
M/NMonochrome TV system. Sound
carrier distance is 4.5 MHz
MHEGPart of a set of international standards
related to the presentation of
multimedia information, standardised
by the Multimedia and Hypermedia
Experts Group. It is commonly used as
a language to describe interactive
television services
MIPSMicroprocessor without Interlocked
Pipeline-Stages; A RISC-based
microprocessor
MOPMatrix Output Processor
MOSFETMetal Oxide Silicon Field Effect
Transistor, switching device
MPEGMotion Pictures Experts Group
MPIFMulti Platform InterFace
MUTEMUTE Line
MTVMainstream TV: TV-mode with
Consumer TV features enabled (iTV)
NCNot Connected
NICAMNear Instantaneous Compounded
Audio Multiplexing. This is a digital
sound system, mainly used in Europe.
NTCNegative Temperature Coefficient,
non-linear resistor
NTSCNational Television Standard
Committee. Color system mainly used
in North America and Japan. Color
carrier NTSC M/N= 3.579545 MHz,
NTSC 4.43= 4.433619 MHz (this is a
VCR norm, it is not transmitted off-air)
NVMNon-Volatile Memory: IC containing
TV related data such as alignments
O/COpen Circuit
OSDOn Screen Display
OADOver the Air Download. Method of
software upgrade via RF transmission.
Upgrade software is broadcasted in
TS with TV channels.
OTCOn screen display Teletext and
Control; also called Artistic (SAA5800)
P50Project 50: communication protocol
between TV and peripherals
PALPhase Alternating Line. Color system
conditioner)
PIPPicture In Picture
PLLPhase Locked Loop. Used for e.g.
FST tuning systems. The customer
can give directly the desired frequency
PODPoint Of Deployment: a removable
CAM module, implementing the CA
system for a host (e.g. a TV-set)
PORPower On Reset, signal to reset the uP
PSDLPower Supply for Direct view LED
backlight with 2D-dimming
PSLPower Supply with integrated LED
drivers
PSLSPower Supply with integrated LED
drivers with added Scanning
functionality
PTCPositive Temperature Coefficient,
non-linear resistor
PWBPrinted Wiring Board (same as “PCB”)
PWMPulse Width Modulation
QRCQuasi Resonant Converter
QTNRQuality Temporal Noise Reduction
QVCPQuality Video Composition Processor
RAMRandom Access Memory
RGBRed, Green, and Blue. The primary
color signals for TV. By mixing levels
of R, G, and B, all colors (Y/C) are
reproduced.
RCRemote Control
RC5 / RC6Signal protocol from the remote
control receiver
RESETRESET signal
ROMRead Only Memory
RSDSReduced Swing Differential Signalling
data interface
R-TXTRed TeleteXT
SAMService Alignment Mode
S/CShort Circuit
SCARTSyndicat des Constructeurs
d'Appareils Radiorécepteurs et
Téléviseurs
SCLSerial Clock I
SCL-FCLock Signal on Fast I
SDStandard Definition
SDASerial Data I
SDA-FDAta Signal on Fast I
2
C
2
C bus
2
C
2
C bus
SDISerial Digital Interface, see “ITU-656”
SDRAMSynchronous DRAM
SECAMSEequence Couleur Avec Mémoire.
Color system mainly used in France
and East Europe. Color carriers=
4.406250 MHz and 4.250000 MHz
SIFSound Intermediate Frequency
SMPSSwitched Mode Power Supply
SoCSystem on Chip
SOGSync On Green
SOPSSelf Oscillating Power Supply
SPISerial Peripheral Interface bus; a 4-
wire synchronous serial data link
standard
S/PDIFSony Philips Digital InterFace
SRAMStatic RAM
SRPService Reference Protocol
SSBSmall Signal Board
SSCSpread Spectrum Clocking, used to
reduce the effects of EMI
STBSet Top Box
STBYSTand-BY
SVGA800 × 600 (4:3)
SVHSSuper Video Home System
SWSoftware
SWANSpatial temporal Weighted Averaging
Signalling
TSTransport Stream
TXTTeleteXT
TXT-DWDual Window with TeleteXT
UIUser Interface
uPMicroprocessor
UXGA1600 × 1200 (4:3)
VV-sync to the module
VESAVideo Electronics Standards
Association
VGA640 ×480 (4:3)
VLVariable Level out: processed audio
output toward external amplifier
VSBVestigial Side Band; modulation
method
WYSIWYRWhat You See Is What You Record:
record selection that follows main
picture and sound
WXGA1280 ×768 (15:9)
XTALQuartz crystal
XGA1024 × 768 (4:3)
YLuminance signal
Y/CLuminance (Y) and Chrominance (C)
signal
YPbPrComponent video. Luminance and
scaled color difference signals (B-Y
and R-Y)
YUVComponent video
2010-Jul-23
4.Mechanical Instructions
18840_101_100324.eps
100324
Mechanical Instructions
EN 9TPM5.2E LA4.
Index of this chapter:
4.1 Cable Dressing
4.2 Service Positions
4.3 Assembly/Panel Removal
4.4 Set Re-assembly.
4.1Cable Dressing
Notes:
•Figures below can deviate slightly from the actual situation,
due to the different set executions.
Figure 4-1 Cable dressing (19")
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EN 10TPM5.2E LA4.
18840_102_100324.eps
100324
Mechanical Instructions
Figure 4-2 Cable dressing (22")
2010-Jul-23
Mechanical Instructions
18840_104_100324.eps
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18840_106_100422.eps
100422
3
1
1
1
1
2
EN 11TPM5.2E LA4.
Figure 4-3 Cable dressing (26")
4.2Service Positions
For easy servicing of a TV set, the set should be put face down
on a soft flat surface, foam buffers or other specific workshop
tools. Ensure that a stable situation is created to perform
measurements and alignments. When using foam bars take
care that these always support the cabinet and never only the
display. Caution: Failure to follow these guidelines can
seriously damage the display!
Ensure that ESD safe measures are taken.
4.3Assembly/Panel Removal
Instructions below apply to the 19PFL3405H/xx, but are similar
for other models.
4.3.1 Rear Cover
Warning: Disconnect the mains power cord before removing
the rear cover.
1. Remove the fixation screws that secure the stand at the
bottom of the stand. Then remove the stand.
2. Remove fixation screws [1], [2] and [3] that secure the rear
cover, see Figure 4-4
3. The rear cover is secured with locking clips at the side and
top of the cabinet. Pull the rear cover from the TV. This may
require more than average force. Be sure to oppose to the stand support. Make sure that wires and flat foils are
not damaged while lifting the rear cover from the set, see
Figure 4-5
and Figure 4-6.
.
Figure 4-4 Rear cover removal [1/3]
2010-Jul-23
EN 12TPM5.2E LA4.
18840_107_100422.eps
100422
Pull up
18840_103_100324.eps
100429
1
Figure 4-5 Rear cover removal [2/3]
Mechanical Instructions
4.3.4Speakers
1. Release the speaker cable from its clamps.
2. Unplug the speaker connector from the SSB.
3. Take the speakers out.
When defective, replace the whole unit.
4.3.5Stand removal
Caution: it is mandatory to remount all different screws at their
original position during re-assembly. Be sure to put the set in
the Service Position.
1. Remove the speaker cables as described earlier.
2. Remove the fixation screws.
3. Take the stand out.
4.3.6IR/LED Board
4. Unplug the connectors from the IR/LED board.
5. Remove the fixation screw.
6. Release the clips that hold the board and take it out from
the bezel.
When defective, replace the whole unit.
4.3.7Keyboard Control Panel
Pull up
18840_108_100422.eps
Figure 4-6 Rear cover removal [3/3]
4.3.2Small Signal Board (SSB)
Caution: it is mandatory to remount all different screws at their
original position during re-assembly. Failure to do so may result
in damaging the SSB.
1. Release the Connector from the Flat Foil connectors.
Caution: be careful, as these are very fragile connectors!
Take the flat foils out of their connectors.
2. Unplug all other connectors.
3. Remove the fixation screw near the L-R audio side inputs.
4. Remove all other fixation screws from the SSB.
5. Take the SSB out.
100422
Refer to Figure 4-7
.
1. Unplug the connector [1] on the IR/LED board that leads to
the Local Control board, as it is not unplug-able at the Local
Control board itself (soldered connector).
2. Release the cable from its tape.
3. Put your thumbs against the front bezel while pulling the
Local Control board in the direction of the arrow .
When defective, replace the whole unit.
4.3.3Power Supply Unit (PSU)
Caution: it is mandatory to remount all different screws at their
original position during re-assembly. Failure to do so may result
in damaging the PSU.
1. Release the Power board cables from their clamps.
2. Unplug power connector from the SSB and LCD panel.
3. Remove all fixation screws from the PSU.
4. The PSU can now be taken out of the set.
When defective, replace the whole unit.
2010-Jul-23
Figure 4-7 Keyboard Control Panel
4.3.8LCD Panel
1. Remove the SSB as described earlier.
2. Remove the PSU as described earlier.
3. Remove the speaker as described earlier.
4. Remove the stand as described earlier.
5. Release the tape that fix the Keyboard Control cable near
the Keyboard Control panel.
6. Remove the fixation screws that secure the LCD panel with
the bezel.
7. Lift the LCD Panel from the bezel.
8. Remove the fixation screws that secure the panel with the
Metal frame.
9. Take the panel out. Remove the Flat Foil connector from
the panel.
When defective, replace the whole unit.
4.4Set Re-assembly
To re-assemble the whole set, execute all processes in reverse
order.
Notes:
•While re-assembling, make sure that all cables are placed
and connected in their original position. See Figure 4-1
and Figure 4-2
•Pay special attention not to damage the EMC foams on the
SSB shields. Ensure that EMC foams are mounted
correctly.
.
Mechanical Instructions
EN 13TPM5.2E LA4.
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Service Modes, Error Codes, and Fault Finding
5.Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Service Modes
5.2 Service Tools
5.3 Software Upgrading
5.4 Error Codes
5.5 Fault Finding and Repair Tips
5.1Service Modes
The Customer Service Mode (CSM) is used for communication
between the call centre and the customer, while the Service
Alignment Mode (SAM) offers several features for the service
technician.
This chassis also offers the option of using ComPair, a
hardware interface between a computer and the TV chassis. It
offers the abilities of structured troubleshooting, error code
reading, and software version read-out for all chassis.
5.1.1 Customer Service Mode (CSM)
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
Figure 5-3 CSM Menu 3
Purpose
The Customer Service Mode shows error codes and
information on the TV's operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
How to Activate CSM
Key in the code “123654” via the standard RC transmitter.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Figure 5-1 CSM Menu 1
General
•1.1 Set Type NVM read/write (max. 16 characters).
•1.2 Production code NVM read/write (max. 16
characters).
•1.3 Installation date Date the software was installed.
•1.4 Option Code Store in NVM (set feature grouping as
option) panel code.
•1.5 Codes Error code Layer 2. Store in NVM. 10 error
buffers: 000 = No problem, 011 = I
2
C bus error,
012 = tuner error, 013 = panel.
•1.6 SSB 12NC NVM read/write (12 characters).
•1.7 Display 12NC NVM read/write (12 characters).
•1.8 PSU 12NC NVM read/write (12 characters).
•2.1 Current Main SW Detects and displays software
version.
•2.2 Stand-by SW Detects and displays software version.
•2.3 SW version of other μP Detects and displays software
version.
•2.4 Reserved Not applicable.
•2.5 Reserved Not applicable.
•2.6 NVM version Detects and displays software version.
•3.1 Signal Quality/Present analog/digital signal strength.
•3.2 Child lock Detects and displays.
•3.3 HDCP keys Detects and displays.
•3.4 CI slot present Detects and displays.
•3.5 HDMI input format per Supported format. e.g.
576i 50 Hz, 576p 50 Hz, 720p50 Hz, 1080i 50 Hz,
1080p50Hz.
•3.6 HDMI audio format input stream Per supported
format e.g. Dolby TrueHD, DTS-HD Master Audio, MPCM.
•3.7 HDMI video format input stream Per Supported
format. e.g. 576i 50 Hz, 576p 50 Hz, 720p50 Hz,
1080i 50 Hz, 1080p 50 Hz
2010-Jul-23
Figure 5-2 CSM Menu 2
18840_201_100324.eps
100429
How to Exit CSM
Press “MENU” on the RC-transmitter.
Service Modes, Error Codes, and Fault Finding
18840_203_100324.eps
100324
18840_207_100422.eps
100422
EN 15TPM5.2E LA5.
5.1.2 Service Alignment Mode (SAM)
How to enter
To enter the factory mode, use the following method:
•Press the following key sequence on the remote control
transmitter: “062596” directly followed by the “INFO”
button.
After entering the factory mode, the following screen is visible
on the top and right of the panel.
Figure 5-4 Example of SAM - 1 -
Table 5-1 Contents of SAM
NumberAction ItemsRangeDefault ValueDescription
0F/W Version
1Panel_ID119120121panel identification
2Err Code:000000000000000---Show the latest 5 error code status
3Clear Error BufferPress OK Press OK Press OK Reset CSM ERROR Code to 0
4NVM Address000The address in the NVM
5NVM Value111The value in the NVM
6NVM StorePress OK Press OK Press OK Store in the NVM
7NVM Copy TV to USBPress OK Press OK Press OK Use this to copy the NVM data from the TV to the USB
8NVM Read USB to TVPress OK Press OK Press OK Use this to copy the NVM data from the USB to the TV
9CLR_Temp_R0 - 255 119128126Back-End Scaler R G B Gain NVM has for YPbPr four settings: NORMAL, WA RM, COOL,
10CLR_Temp_G0 - 255 128128128
11CLR_Temp_B0 - 255 11680100
12Auto_ColorPress OK Press OK Press OK
13ADC_Gain_R0 - 255 79085Analogue to Digital Converter Gain for R ed, AutoColor affe cts this and it va lue is depends
14ADC_Gain_G0 - 255 78087Analogue to Digital Converter Gain for Green, AutoColor affects this and it value is de-
15ADC_Gain_B0 - 25579087Analogue to Digital Converter Gain for Blue, AutoColor affects this and it value is depends
16ADC_Offset_R0 - 255 113128113
17ADC_Offset_G0 - 255 109128109
18ADC_Offset_B0 - 255 100128100
19Virgin_ModeOffOffOffReset the set to manufacturer's mode
20Gamma_TableOnOnOnuse gamma table or not
21E-FuseOnOnOnuse efuse as default ADC value or not
22Ageing ModeOffOffOffturn on ageing mode
23Reset_PBS_PWDPress OK Press OK Press OK Clear NVM EEP_OFFSET_BDS_PCODE_1_4, EEP_OFFSET_BDS_PCODE_2_4,
24V-COMPress OK Press OK Press OK This starts V-COM
25Video_PWM_Medium0 - 255 128128128PWM value at contrast 50%
26Video_PWM_Minmum0 - 255 240240240Minimum PWM value
27Video_PWM_Maximun 0 - 255000Maximum PWM value
28Video_PWM_Ratio_Top0 - 100 909090PWM value at Best Power
29Video_PWM_Ratio_Bottom0 - 100555PWM value at Best Picture
30Video_PWM_Ratio_STD0 - 100 959595PWM value at standard
31YPBPR_PHASE0 - 255 InValidInValidInValid480i, 480p, 576i, 576p, 720p 50 Hz, 720p 60 Hz,1080i 25 Hz,1080i 30 Hz,
32AUD_GAIN_LINEIN0 - 36292922Audio gain by different sources
33AUD_GAIN_HDMI0 - 36292922Audio gain for HDMI inputs
34AUD_GAIN_ATV0 - 36292922Audio gain for analogue TV signals
35AUD_GAIN_DTV0 - 36292922Audio gain for digital TV signal
36AUD_GAIN_USB0 - 36292922Audio gain for the USB input
37AUD_LIPSYNC_SPK-272 - +272 200200200Audio delay to the speaker, “+” is delay, “-” is ahead. NVM value = Delay(ms)/0.147
38AUD_LIPSYNC_HP-272 - +272 200200200Audio delay to the head-phone, “+” is del ay, “- ” is a head. NVM value = Delay(ms)/0.147
Press OK Press OK Press OK
19"22"26"
Press “OK” to check the Version information of the software
when you select the “0. F/W Version”.
Figure 5-5 Example of SAM - 2 -
Version description
CUSTOMER. Other source use offset with hardcoding.
PC: any pattern has black and white YPbPr: SMPTE bar (colour bar), any timing.
on the input
pends on the input
on the input
Analogue to Digital Converter Offset for Red, AutoColor affects this and it value is de-
pends on the input
Analogue to Digital Converter Offset for Green, AutoColor affects this and it value is de-
pends on the input
Analogue to Digital Converter Offset for Blue, AutoColor affects this and it value is de-
39AUD_LIPSYNC_SPDIF-272 - +272 200200200Audio delay to the S/P-DIF output, “+” is delay, “-” is ahead. NVM value = Delay(ms)/
40Tuner_ID959595Tuner Identification, 94: NXP 95: LG
41OPT AV2 Scart20, 20000: not available, 2: CVBS + YC
42OPT HDMI20/1001On/Off
43OPT Reset Option0/1Press OK Press OK Press OK after reset, should restart the set immediately
44Esticker NVM 10 - 61, 255 3232320~61: Icon number. 255: no icon
45Esticker NVM 20 - 61, 255 7979790~61: Icon number. 255: no icon
46Esticker NVM 30 - 61, 255 7777830~61: Icon number. 255: no icon
47Esticker NVM 40 - 61, 255 3535850~61: Icon number. 255: no icon
48Esticker NVM 5 0 - 61, 255 77450~61: Icon number. 255: no icon
49Esticker NVM 60 - 61, 255 454520~61: Icon number. 255: no icon
50Esticker NVM 70 - 61, 255 00580~61: Icon number. 255: no icon
51Esticker NVM 80 - 61, 255 5858480~61: Icon number. 255: no icon
52Esticker NVM 90 - 61, 255 4848810~61: Icon number. 255: no icon
53Esticker NVM 100 - 61, 255 6464640~61: Icon number. 255: no icon
54Esticker NVM 110 - 61, 255 7777860~61: Icon number. 255: no icon
55Esticker NVM 120 - 61, 255 7676760~61: Icon number. 255: no icon
56Esticker NVM 130 - 61, 255 7171710~61: Icon number. 255: no icon
57Esticker NVM 140 - 61, 255 7070700~61: Icon number. 255: no icon
58Esticker NVM 150 - 61, 255 7474740~61: Icon number. 255: no icon
59Esticker NVM 160 - 61, 255 7272720~61: Icon number. 255: no icon
60 Esticker NVM 170 - 61, 255 7878780~61: Icon number. 255: no icon
61Esticker NVM 180 - 61, 255 2552552550~61: Icon number. 255: no icon
62Esticker NVM 190 - 61, 255 2552552550~61: Icon number. 255: no icon
63Esticker NVM 200 - 61, 255 2552552550~61: Icon number. 255: no icon
64Esticker ResetPress OK Press OK Press OK Executing this resets the e-sticker
65Exit_Factory Press OK Press OK Press OK Exit factory mode
Service Modes, Error Codes, and Fault Finding
19"22"26"
0.147
How to Navigate
With the up/down cursor keys can be used to navigate through
the menu, while with the Left/Right cursor the values can be
changed.
How to EXIT
Choose “EXIT”, and press the “OK” button. Turn “Off” the TV
via the side control key and then turn “On” the TV again.
5.1.3Hotel mode
Notes: (only applicable to xxHFLxxxxX/nn)
•Refer to the user manual for more information on the hotel
mode.
•When in the hotel mode, the service modes CSM, SDM,
SAM and ComPair are automatically disabled (this is to
prevent hotel guests entering Philips service modes).
•In order to use the service modes and ComPair, hotel
mode must be disabled.
•To enable/disable the hotel mode, the hotel setup remote
(green remote) is needed.
5.2Service Tools
5.2.1ComPair
Introduction
ComPair (Computer Aided Repair) is a Service tool for Philips
Consumer Electronics products. and offers the following:
1. ComPair helps to quickly get an understanding on how to
repair the chassis in a short and effective way.
2. ComPair allows very detailed diagnostics and is therefore
capable of accurately indicating problem areas. No
knowledge on I
because ComPair takes care of this.
3. ComPair speeds up the repair time since it can
automatically communicate with the chassis (when the uP
is working) and all repair information is directly available.
4. ComPair features TV software upgrade possibilities.
2010-Jul-23
2
C or UART commands is necessary,
Specifications
ComPair consists of a Windows based fault finding program
and an interface box between PC and the (defective) product.
The ComPair II interface box is connected to the PC via an
USB cable. For the TV chassis, the ComPair interface box and
the TV communicate via a bi-directional cable via the service
connector(s).
The ComPair fault finding program is able to determine the
problem of the defective television, by a combination of
automatic diagnostics and an interactive question/answer
procedure.
How to Connect
This is described in the chassis fault finding database in
ComPair.
Figure 5-6 ComPair II interface connection
Caution: It is compulsory to connect the TV to the PC as
shown in the picture above (with the ComPair interface in
between), as the ComPair interface acts as a level shifter. If
Service Modes, Error Codes, and Fault Finding
18850_204_100204.eps
100204
18850_205_100204.eps
100204
18850_206_100204.eps
100204
one connects the TV directly to the PC (via UART), ICs will be
damaged!
How to Order
ComPair II order codes:
•ComPair II interface: 3122 785 90630.
•Programming software can be downloaded from the Philips
Service portal.
•ComPair UART interface cable for TPM5.2x xx.
3122 785 90630.
Note: While having problems, contact the local support desk.
5.3Software Upgrading
5.3.1 Introduction
Philips continuously tries to improve its products, and we
recommend that you update the TV software when updates are
available. Software update files can be obtained from your
dealer or can be downloaded from the following websites:
http://www.philips.com/support
Preparing a portable memory for software upgrade
You require the following:
1. A personal computer connected to the Internet.
2. An archive utility that supports the ZIP-format (e.g. WinZip
for Windows or Stufflt for Mac OS).
3. A USB flash drive (preferably empty).
EN 17TPM5.2E LA5.
Figure 5-7 Update the TV software 1
Note:
1. Only FAT/DOS-formatted flash drives are supported.
2. Only use software update files that can be found on the
http://www.philips.com/support
web site.
5.3.2Check the current TV software version
Before starting the software upgrade procedure, it is advised to
check that what the current TV software:
1. Press the “Menu” button on your remote control.
2. Select “Setup” and press “OK”, then select [Software
update] > [Current software].
If the current software version of your TV is the same as the
latest update file found on http://www.philips.com/support
not necessary to update the TV software.
5.3.3Download the latest software
1. Point your web browser to http://www.philips.com/support
2. Find information and software related to your TV.
3. Select the latest software update file and download it to
your PC.
4. Insert a USB flash drive into one of the USB ports of your
PC.
5. Decompress the downloaded ZIP file and copy the
“autorun.upg” to the root directory of the USB flash drive.
5.3.4 Update the TV software
1. Insert the USB flash drive that contains the software
update file.
2. Then a window jumps out as Figure 5-7
.
Note: If the USB flash drive is not detected after power up,
disconnect it and re-insert it.
3. Select [Update] and press OK.
4. To proceed, In next menu select [Start] and press OK to
start software updates. See Figure 5-8
.
5. Upgrading will now begins and the status of the updating
progress will be displayed.
6. When the TV software is updated. Remove your USB flash
drive, then select [Restart] and press OK to restart the
TV.See Figure 5-9
.
Figure 5-8 Update the TV software 2
, it is
.
Figure 5-9 Update the TV software 3
Note:
•Do not remove the USB flash drive during the software
update.
•If a power failure occurs during the update, do not remove
the USB flash drive from the TV. The TV will continue the
software update as soon as power comes back.
•If an error occurs during the update retry the procedure or
contact your dealer.
•We do not recommend downgrading to an older version.
•Once the upgrade is finished, use your PC to remove the
TV software from your USB portable memory.
2010-Jul-23
EN 18TPM5.2E LA5.
5.4Error Codes
The error code buffer contains all errors detected since the last
time the buffer was erased. The buffer is written from left to
right. When an error occurs that is not yet in the error code
buffer, it is displayed at the left side and all other errors shift one
position to the right.
Basically there are three kinds of error codes:
Error CodeEvent
000No problem
011I
012Tuner error
013panel
2
C bus error
5.5Fault Finding and Repair Tips
5.5.1 Speakers
Make sure that the volume is set to minimum during
disconnecting the speakers in the ON-state of the TV. The
audio amplifier can be damaged by disconnecting the speakers
during ON-state of the set!
Service Modes, Error Codes, and Fault Finding
5.5.2Tuner
Attention: In case the tuner is replaced, always check the tuner
options.
2010-Jul-23
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