PHCC Pro USC3 User Manual

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Ultimate Sensor

The Ultimate Sensor uses a unique, patented, smart sensor that has
no moving floats. A single 3.5” corrosion proof, stainless steel,
sensor rod will detect virtually any liquid. It’s imbedded smart
sensing software adjusts to the harshest conditions regardless of any
accumulated coating. The ball shaped sensor has a 10’ cord that
includes a connector that can be separated from the controller when
the cord needs to be threaded through small openings.

Note: When mounting the Ultimate Sensor, position the bottom of the
sensor rod at the height you want the pump to activate.

Installing the Ultimate Sensor

The PHCC Pro Series Ultimate Sensor is easy to install by using the
enclosed stainless steel hose clamp.

1. Hold the ball shaped sensor to
the discharge pipe so that the
sensor rod is below the ball.

2. Secure the sensor rod to the pipe
with the enclosed hose clamp,
but do not completely tighten the
clamp at this time. Be sure to
place the drive mechanism of the
clamp on the opposite side of the
sensor. This will allow the extra
material of the clamp to be as
close as possible to the sensor
once it is completely tightened.

3. Position the sensor to a level
where the bottom of the sensor
rod is no lower than 3” above the
bottom of the pump. To avoid
debris pouring onto the sensor, it
should be positioned on the side
opposite the drain tile.

Note: It is important to mount
the sensor below the drain tile
that empties into the pit.
Mounting it above the drain tile
would allow water to fill the drain
tile before the pump is activated to pump out the water.

4. Once the sensor is in the desired position, tighten the clamp. Do not over tighten.

Note: Do not attempt to use sensors or float switches other than the Ultimate Sensor
with this controller.

The Ultimate Solid State Controller Model # USC3

The benefit of this controller is that it will sound an alarm when problems exist or
maintenance is needed. The controller will also run the pump once a week for
approximately four (4) seconds. This test will exercise the pump and help ensure the
pump is working properly.

The PHCC Pro Series Ultimate Solid State Controller features a series of warnings
(audible and visual) that pinpoint potential problems with the pump, sensor and
power conditions. The controller will sound an alarm when power has been
interrupted, when the pump has run for more than 10 minutes continuously or the 9V
battery is low. The 9V battery (sold separately) runs the controller during a power
outage, allowing it to sound an alarm if the circuit breaker trips, the controller is not
plugged in securely, or the home’s power is interrupted.

Note: The 9V battery will only power the controller, not the pump.

Installing the Ultimate Solid State Controller

1. Mount the controller to the wall through the 2 holes on the cabinet using the
proper mounting hardware for the application. The controller should be mounted
at least 4⬘ from the floor and within 4’ of the outlet. Do not use an extension

cord.

2. Plug the sensor into the bottom of the controller. The controller will recognize
the sensor in about 10 seconds.

3. Open the plastic door on the top of the unit and using a flat head screwdriver
adjust the dial to select the number of seconds that the pump will run after the
water falls below the sensor. The timer can be adjusted from 5-45 seconds. The
manufacturer default is about 10 seconds. Install a 9V alkaline
replace the plastic door.

4. Plug the control box into a properly grounded, 3-prong receptacle (preferably
with ground fault circuit interrupt). Then, plug the pump into the receptacle on
the control box. Do not use an extension cord.

5. Make sure the Power Failure Alarm slide switch is in the ON position.

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Completing the Installation

1. After the initial installation, be sure to check the pump operation by filling the
sump with water and observing the pump through one full cycle. When using the
Ultimate Sensor, the pump should run for 10 seconds after the water level reaches
the bottom of the sensor rod.

2. Replace the pit cover making sure not to pinch or crimp the pump wire with the
cover. The pit cover either has a ‘hole punch’ that will allow the cord to be
passed through it, or a hole can be drilled in the cover.

Understanding the Warnings & Alarms

AC power is out

There are several causes for power
failure. The most common causes are
a power outage by the electric
company or a tripped circuit breaker.
Although the Ultimate Controller can
not run the pump, it will sound an
alarm indicating the loss of power.
This will allow the homeowner to
address the problem.

If this warning light and alarm are
on, the control box is not receiving
AC power for one of many reasons:

1. The control box is not plugged in

2. The power to the house is out

3. The circuit breaker to that outlet
has been tripped

4. The ground fault interrupter on
that outlet has been tripped

5. A power brownout is taking place

Power Failure Alarm slide switch

When the controller is not receiving
AC power, the monitoring features
and the audible alarms are powered
by the 9-volt battery. This type of battery will power the controller for many hours,
but not indefinitely. Once the source of the AC power alarm is determined, it is
suggested that the Power Failure Alarm slide switch be turned to the OFF position
until the power is restored. This will preserve the battery and silence the alarm.
When AC power is restored, slide this switch back to the ON position.

Note: If the AC power is restored and the slide switch is in the OFF position, the alarm
and light for the 9-volt battery warning will activate, even if the battery is good. This
is a reminder to reset the alarm. Slide the switch to the ON position. If the battery is
good, the light will go out. If the alarm continues to sound, replace the battery.

The system is operating

This light should be ON and flashing at all times. It is included to indicate that the
system is monitoring the sump conditions. This light will not illuminate when:

1. The power is out and the Power Failure Alarm slide switch is in the OFF position

2. The power is out and the 9V battery is discharged

3. The controller is not functioning. Contact the Glentronics service department

The 9-volt battery is low

1. The 9-volt battery located in the top of the control box is coming to the end of
its useful life. Replace it with a new 9-volt alkaline battery.

2. The Power Failure Alarm switch is in the OFF position. It must be in the ON
position at all times, except when silencing an actual power failure condition.

Pump or sensor problem

This key feature monitors the time that the sensor has been activated. It is unusual
for a pump to run for 10 or more minutes continuously. This can occur for many
different reasons. Either the sensor has a large amount of debris stuck to it, there is
a mechanical problem with the pump, or there is a problem with the plumbing
connections. Please refer to the Troubleshooting Guide.

Glentronics, Inc.

Lincolnshire, IL 60069

800-991-0466

www.stopflooding.com

1806078 04/14

*Consult a licensed electrician.
If the above solutions do not solve the problem, contact Glentronics customer service 800-991-0466, option 3.

Troubleshooting

Pump is not plugged in
W

ater is not high enough to activate the pump
Open circuit
Poor power source
Low voltage
Bad power cable
Locked impeller
D

efective float switch
Defective pump
Locked impeller
Incorrect power supply
Overburdened due to heavy sand content in the water
Pump running continuously with no water present
Sensor is mounted too low
Water flowing back from pipe
M

alfunctioning sensor rod
Clogged or frozen discharge
Blocked intake strainer
C

heck valve installed with no air bleed hole in

pipe or pump

Check valve is stuck or installed upside down

Sensor rod is obstructed with large amount of debris
Check valve on secondary pump will not close

and water re-circulates within the system
Worn impeller
Partially blocked impeller
Clogged or frozen discharge
Broken or leaking pipe
Low power voltage
Check valve installed with no air bleed hole in

pipe or pump

Check valve is stuck or installed upside down

Pump is air locked
Check valve on secondary pump will not close

and water re-circulates within the system
Blocked intake screen
Broken impeller

Pump is experiencing an anti air lock safety
feature

The pump will not start or run

Thermal protector tripping or
not functioning

Pump starts and stops too
frequently

P

ump will not shut off

Insufficient or no water
volume

Abnormal sound or vibration

Pump unexpectedly turns off
for 5 seconds

Plug pump in properly (see instructions)
Make sure float switch is positioned properly
C

heck circuit breaker or fuse, and GFI reset button
Check circuit line wires and cable*
Check line wires and source voltage*
Replace with new cable*
Remove strainer and clear obstruction
Replace float switch with new float switch
Replace pump with new pump
Remove strainer and clear obstruction
C

heck power supply source and voltage
Use water filter or replace with a higher wattage pump
Check sensor rod
R

aise sensor or adjust timer
Install or replace check valve
Replace sensor rod with new sensor
C

lear blockage or thaw frozen line
Clear debris from intake strainer
Drill a bleed hole in the discharge pipe, or clean debris from the existing

hole in the pipe or pump
Reverse or replace check valve. Make sure the check valve is installed

with the flow arrow pointing up and out of the pit.
Clean debris from sensor rod

Replace the check valve on the secondary pump

Replace impeller & adjust spacing between impeller and cover
Remove strainer and clear obstruction
Clear blockage or thaw frozen line
Repair piping
Check power voltage, wires and cable condition
Drill a bleed hole in the discharge pipe, or clean debris from the existing

hole in the pipe or pump
Reverse or replace the check valve. Be sure check valve is installed with

flow arrow pointing up and out of the pit
Remove debris from the air bleed hole

Replace the check valve on the secondary pump

Clear debris from intake screen
Replace impeller with new one
Pump is frequently cycling on and off. The controller has a safety feature

that turns the pump off for 5 seconds if it detects a possible air lock.
This is normal. No action is required.

(Always unplug the pump from the controller before performing any maintenance)