PHCC Pro C22 User Manual

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Pro Series C22

Combination Primary and

Backup Sump Pump System

Instruction Manual & Safety Warnings

Table of Contents

Important Safety Warnings and Instructions

Electrical precautions 1 Battery preparation 1 Battery precautions 1

Introduction

Items included in system 2 Additional items needed 2 System specifications 2

Installing the Pipe and Pump 3

Battery Instructions 4,5

System Connections

Connecting the backup pump 5 Installing the battery fluid sensor 5 Connecting the battery 6 Connecting the charger 6 Connecting the primary pump 6

Product Operation

Float switches 6 1/8” weep holes 6 Controllers 6

Understanding the Warning Lights and Alarms

Silencing the alarm during an emergency 7 Battery alarm 7 Cleaning battery terminals 7,8 Replacing the battery 8,9 Fuse alarm 9 Fluid alarm 9,10 Backup pump activated 10 Replacing the backup pump 10,11 Replacing the primary pump 11-13 Power alarm 13 Charging 13 System operating 13

Testing the System

Test-Reset-Silence button 13 Testing the backup float switch 13,14 Testing the primary float switch 14

Maintenance Check List 14

Parts & Service Information

Technical support 14

Replacement Parts Diagram & List 15

Troubleshooting Guide 16

Warranty 17

This manual is for the systems that have the PHCC1730-A backup controller, which can accommodate maintenance or maintenance free batteries. See pages 2-6 for additional information.

IMPORTANT: Even if you have the Pro Series C22 Combination Sump Pump System installed by someone else, you must read and follow the safety information contained in this manual. Failure to do so could result in property damage, serious injury, or death.

Important Safety Warnings & Instructions

SAVE THESE INSTRUCTIONS. This manual

contains important SAFETY WARNINGS and OPERATING INSTRUCTIONS for the Pro Series combination sump pump system. You will need to refer to it before attempting any installation or maintenance. ALWAYS keep these instructions with the unit so that they will be easily accessible.

Failure to read and follow these warnings and instructions could result in property damage, serious injury, or death. It is important to read this manual, even if you did not install the Pro Series combination sump pump system, since this manual contains safety information regarding the use and maintenance of this product. DO NOT DISCARD THIS MANUAL.

ELECTRICAL PRECAUTIONS

DANGER

Risk of electrical shock and fire hazard. May result in death, serious injury, shock or burns. To help reduce these risks, observe the following precautions:

• DO NOT walk on wet areas of the basement

until all power has been turned off. If the main power supply is in a wet basement, call an electrician.

• ALWAYS disconnect the pumps from the power

source before servicing or making adjustments.

• ALWAYS unplug the control units and

disconnect the cables from the battery before attempting any maintenance or cleaning.

• NEVER handle the pump or control unit with

wet hands or when standing on a wet or damp surface while the pump is plugged into the power source.

• MAKE SURE THERE IS A PROPERLY GROUNDED RECEPTACLE AVAILABLE. This pump is wired with a 3-prong grounded plug. To reduce the risk of electric shock, be certain that it is only connected to a properly grounded 3-prong receptacle. If you have a 2prong receptacle, have a licensed electrician replace it with a 3-prong receptacle according to local codes and ordinances.

• NEVER bypass grounding wires or remove the

ground prong from the plug.

• DO NOT use an extension cord. The electrical

outlet should be within the length of the pump's power cord, and at least 4 feet above the floor level to minimize potential hazards from flood conditions.

• DO protect the electrical cord from sharp

objects, hot surfaces, oil and chemicals. Avoid kinking the cord.

• MAKE SURE the supply circuit has a fuse or

circuit breaker rated to handle the power requirements noted on the nameplate of the pump.

• DO NOT use an attachment not recommended

or sold by the manufacturer. It may result in a risk of fire or injury from an electrical shock.

CAUTION

To reduce the risk of hazards that can cause injury or property damage, observe the following precautions:

• DO NOT use the power cord or strain relief to

carry the pumps. Use the handle.

• DO NOT pull on the cord to disconnect the

system or the pump. Pull the plug.

• DO NOT expose the control units to rain or

snow.

• DO NOT operate the pumps or control units if

they have been damaged in any way.

• DO NOT use pumps in pits handling raw

sewage, salt water, or hazardous liquids.

• DO NOT disassemble the pumps or control

units. When service is required, contact Glentronics' technical support at 800-9910466, option 3. Return the product to the manufacturer for any repairs at the following address:

Glentronics, Inc.

645 Heathrow Drive, Lincolnshire, IL 60069

BATTERY PREPARATION

WARNING / POISON

Sulfuric acid can cause blindness or severe burns. Avoid contact with skin, eyes or clothing. In the event of accident, flush with

water and call a physician immediately. KEEP OUT OF REACH OF CHILDREN.

To help reduce these risks, observe the following precautions:

• Someone should be within range of your voice or close enough to come to your aid when you work near a lead-acid battery.

•

Have plenty of fresh water and soap nearby in case battery acid contacts skin, clothing or eyes.

• Wear eye and clothing protection and avoid touching your eyes while working with battery acid or working near the battery.

• If battery acid contacts skin or clothing, wash immediately with soap and water. If acid enters eye, immediately flood eye with running cold water for at least 15 minutes and get medical attention.

• Battery posts and terminals contain lead and lead compounds, chemicals known to the State of California to cause cancer and reproductive harm. Wash hands after handling.

BATTERY PRECAUTIONS

DANGER

Explosive gases could cause serious injury or death. Cigarettes, flames or sparks could cause battery to explode in enclosed spaces. Charge in well-ventilated area. Always shield eyes and face from battery. Keep vent caps tight and level.

To help reduce these risks, observe the following precautions:

• NEVER smoke or allow a spark or flame in the vicinity of the battery.

• Use the Pro Series control unit for charging a LEAD-ACID battery only. DO NOT use the control unit for charging dry-cell batteries that are most commonly used with home appliances.

• Be sure the area around the battery is wellventilated.

• When cleaning or adding water to the battery, first fan the top of the battery with a piece of cardboard or another non-metallic blow away any hydrogen or oxygen gas that may have been emitted from the battery.

material to

• DO NOT drop a metal tool onto the battery. It

might spark or short-circuit the battery and cause an explosion.

• Remove personal metal items such as rings, bracelets, watches, etc. when working with a lead-acid battery. A short circuit through one of these items can melt it causing a severe burn.

• ALWAYS remove the charger from the electrical outlet before connecting or disconnecting the battery cables. Never allow the rings to touch

each other.

• Check the polarity of the battery posts. The POSITIVE (+) battery post usually has a larger diameter than the NEGATIVE (-) post.

POSITIVE POST HAS LARGER DIAMETER

• When connecting the battery cables, first connect the small ring on the end of the BLACK wire to the NEGATIVE (-) post of the battery, and then connect the large ring on end of the RED wire to the POSITIVE (+) post of the battery.

POSITIVE

POST

Do not use system to pump flammable or explosive fluids such as gasoline, fuel oil, kerosene, etc.

NEGATIVE POST HAS SMALLER DIAMETER

DANGER

NEGATIVE

POST

Page 1

Introduction

The Pro Series Pair of Pumps combination system is designed to provide both primary and backup pumping capabilities. The primary pump will operate as long as it is receiving AC power. If the power is interrupted, or more water is coming into the sump than the AC pump can handle, the backup sump pump will begin pumping automatically. The backup system has unique monitoring features that diagnose a problem and sound an alarm. A light on the display panel of the control unit will indicate the cause of the alarm and the corrective action. The two systems have been pre-assembled for easy installation.

For added reliability, the float switches have, not one, but two floats. Should one float fail to operate, the second float will automatically activate the pump.

The Pair of Pumps Combination Sump Pump System includes:

• A 1/3 HP primary pump with a caged dual float switch, and a blue piggyback controller that plugs into the wall outlet

• A blue backup pump

• A gray control unit with a battery fluid sensor, a dual float switch, battery cables, and a 20-amp fuse

• A battery charger

• A battery cap with a hole to accommodate the fluid sensor

• A battery box

• A rubber union

• A battery filler bottle for adding distilled water to the battery

You will also need to supply:

• A Pro Series 2200 Standby Battery*

• DO NOT use an automotive battery with this

system

• DO NOT use a Pro Series 1000 battery with

this system. It will not run the pump as long as the Pro Series 2200 battery

• A surge protector (recommended - backup controller only)

• Six (6) quarts of 1.265 specific gravity battery acid

*PHCC Pro Series standby batteries are

specifically designed to work with your battery backup sump pump system. Glentronics can not guarantee the compatibility of other brands of batteries. For optimal performance the use of a PHCC Pro Series standby battery is recommended.

Backup

Pump

Controller

Battery Box

Backup Pump

Float Switch

Backup

Pump

Cable Tie

Primary

Pump Float

Switch

Battery Wires

Primary Pump

Primary Pump Controller

Battery

Filler

Bottle

Fluid Sensor

Rubber Union

Battery Cap

For some installations you may need additional items:

• 1-1/2” rigid PVC pipe to connect to the existing plumbing

• A PVC pipe connector or a rubber union

• PVC pipe cleaner and cement

System Specifications

Power supply requirements.......115 volts, 60 Hz

AC pump pumping capacity..... 2770 GPH @ 10’

............................................. 46 GPM @ 10’

DC pump pumping capacity..... 1730 GPH @ 10’

............................................. 29 GPM @ 10’

Overall dimensions................. 11” W x 23¾” H

Page 2

BACKUP

PUMP

CHARGER

END OF

PIPE

/4”

CUT

VC TO THIS

LENGTH

Installing the Pipe and Pump

The Pro Series Pair of Pumps combination system is compact and will fit in a sump pit as small as 12” wide. It measures 23¾” inches from the bottom of the pump stand to the top of the Yconnector where it will be attached to the discharge pipe.

Use a pit that conforms to all local codes, and check the code to see if a gate valve or ball valve is required.

The path of the existing vertical discharge pipe to an exterior wall should have the shortest path with the fewest turns. The more turns will reduce the pumping capacity. The horizontal discharge pipe must be positioned in a downward slope when it exits the building, so any remaining water will drain away. Failure to do this will prevent water from exiting the pit, and damage the pump if the line freezes. (see Diagram A)

The system should be placed on a flat surface free from dirt and debris. If the bottom of the sump

Diagram A

233/4“

pit is not clean, remove as much of the debris as possible. The pumps are attached to a sump foot (stand) to raise them above any debris.

If you are replacing an old sump pump, unplug

the pump from the outlet.

1. Remove the check valve or rubber union.

Discard the check valve. The Pro Series system contains built-in check valves, so the old check valve will not be needed. If the

existing system is installed without a check valve or rubber union, saw the pipe apart above the sump pit. (Refer to the diagram in step 3)

2. Remove the old pump from the pit, and unscrew the pipe and pipe adapter from the pump. You can use this pipe to extend the discharge pipe, if needed.

3. Measure the distance from the bottom of the sump pit to the end of the discharge pipe. Subtract 24¾” inches (the height of the pump system + 1 inch). Cut a piece of 1-1/2” rigid PVC pipe to that length.

4. Connect this piece to the discharge pipe by cementing the two pieces together with a 11/2” PVC pipe connector. (Follow the instructions on the PVC pipe cleaner and cement.) OR,

(b) connect the two pieces of

pipe together with a rubber union.

5. Remove the attached cords and controllers from the carton and place them next to the pump system. MAKE SURE THE CORDS AND CONTROLLERS DO NOT FALL INTO THE SUMP PIT.

6. Loosen the hose clamps on the enclosed rubber union, and slide the union up on the discharge pipe until it is even with the bottom of the pipe.

7. Lift the combination system by the handle on the primary pump and lower it into the sump pit. Make sure it is level.

8. Inspect the two float switches. They should both be vertical.

9. Position the top of the pump system pipe so that it is directly below the discharge pipe. Slide the rubber union down until ½ of the rubber union is covering the pipe on the pumps, and the other half is covering the bottom of the discharge pipe. Tighten the hose clamp screws securely.

4a3

LIFT

8 9

Page 3

Battery Instructions

2nd LEVEL

1st LEVEL

LATES

CE LL WAL L

BATTERY TERMINALS

BATTERY CAP RINGS

CROSS SECTION OF BATTERY

A new Pro Series 2200 Standby Battery will run this system for a minimum of 7.5 hours. However, most of the time the pump will turn on and off, and this battery will run the pump intermittently for days.

In addition, the unique materials in the Pro Series 2200 Standby batteries enable them to last longer in standby service.

Note: The battery will no

• The use of automotive batteries is NOT recommended. Automotive batteries are not designed for this application. They will only run the pump for a short time and will have a shorter life than a standby battery.

• The battery fluid sensor and cap are designed to fit the Pro Series Standby batteries. Measuring the battery fluid is one of the most important features of the system, since about 80% of backup sump pump failures are the result of a battery that has dried out.

• PHCC Pro Series standby batteries are specifically designed to work with your battery backup sump pump system. Glentronics can not guarantee the compatibility of other brands of batteries. For optimal performance the use of a PHCC Pro Series standby battery is recommended.

DO NOT insert the fluid sensor into any battery except a Pro Series Standby battery. DO NOT use the enclosed cap on any battery except a Pro Series battery. DO NOT drill a hole in another brand of battery to accommodate the fluid sensor. Batteries emit explosive gases which can cause serious injury or death.

PREPARING THE PRO SERIES STANDBY BATTERY

The Pro Series Standby batteries are shipped dry (without acid) so they never lose power before you take them home. A battery is activated when the acid is added, and then it slowly begins to deteriorate as it ages. By adding the acid just before use, the battery will always be fresh. Use 1.265 specific gravity battery acid to

t run the primary pump.

CAUTION

DANGER

fill the battery. It is available where you purchased the battery.

NOTE: PRO SERIES BATTERIES NOW COME IN TWO CONFIGURATIONS. THE TOPS OF THE BATTERIES LOOK DIFFERENT, AND THE DIRECTIONS FOR FILLING THE BATTERIES AND CONNECTING THE FLUID SENSOR WILL VARY SLIGHTLY. INSTRUCTIONS FOR BOTH BATTERIES FOLLOW. IF THE TOP OF YOUR BATTERY LOOKS LIKE THE PHOTO OF BATTERY A, FOLLOW THE INSTRUCTIONS ON THIS PAGE. IF THE TOP OF YOUR BATTERY LOOKS LIKE THE PHOTO OF BATTERY B, FOLLOW THE INSTRUCTIONS ON PAGE 5.

DANGER/POISON

Contains sulfuric acid. Wear eye and clothing protection. If battery acid contacts skin or clothing, wash immediately with soap and water. If acid enters eyes, flush with water for 15 minutes, and get prompt medical attention. Review the safety instructions on page 1.

TO FILL THE BATTERY

1. Place the battery box on the floor. Place the dry (unfilled) battery into the battery box.

2. Remove the foil seal on the top of the battery.

3. Carefully push in the perforated tab at the top of the acid pack. Lift up the large tab and

BATTERY A

DO NOT throw an old battery in the trash. Take it to a service station or recycling center.

pull out the dispensing hose. Hold the hose upright above the pack and squeeze the hose forcing all the acid back into the pack.

4. Position the acid pack and battery as shown below. Pinch the end of the hose together and cut off the tip. Insert the end of the hose into each cell. Control the flow by pinching

Diagram B

1. Fill to 1st level, cover the plates

2. Then fill to 2nd level, just below the bottom of the cap rings

the hose with thumb and forefinger. Fill each

cell of the battery to a level just covering the battery plates, and then go back and top off each cell equally. It is important to have all the cells filled equally battery will not operate properly. The acid

should reach a level about ¼” below the cap ring as shown in the diagram above. DO NOT OVERFILL THE BATTERY. (Diagram B)

A newly filled battery will sometimes require additional acid after about 20 minutes. Reexamine the fill level, and add additional acid if necessary. The battery acid may bubble at this time and give off a sulfur-like smell, but this is normal. After the battery has been filled, screw the caps securely on the top of the battery.

CAUTION

When you fill the battery for the FIRST time, it will be the ONLY time you add acid to the battery. In the future, when the fluid level is low, add distilled water to the cells. NEVER add more acid.

or the

Page 4

BATTERY B

If your battery looks like the battery above, follow these directions.

1. Place the battery box on the floor. Place the dry (unfilled) battery into the battery box.

2. Remove the two battery caps by lifting them up with a screwdriver. DO NOT lift the cap by prying it up from the groove on the back of the cap. It may damage the vent.

3. Carefully push in the perforated tab at the top of the acid pack. Lift up the large tab and pull out the dispensing hose. Hold the hose upright above the pack and squeeze the hose forcing all the acid back into the pack.

4. Position the acid pack and battery as shown at the right. Pinch the end of the hose together and cut off the tip. Insert the end of the hose into each cell. Control the flow by pinching the hose with thumb and

forefinger. Fill each cell of the battery to a level just covering the battery plates, and then go back and top off each cell equally. It is important to have all the cells filled equally or the battery will not operate properly. The acid should reach a level about

¼” below the cap ring as shown in Diagram B on the previous page. DO NOT OVERFILL THE BATTERY (See Diagram B).

eye protection. Work in a well-ventilated area. DO NOT smoke or allow a spark or flame in the vicinity of the battery. Avoid dropping metal tools on the battery. If battery acid contacts eyes, flush with water for 15 minutes. Review the safety instructions on page 1.

When you position the battery with the control unit on the top, be sure the charger cord will reach the AC power outlet, and the pump cable and the float switch will reach the bottom of the sump. Position the unit in a well-ventilated area. (Diagram C)

1. Connecting the backup pump: Remove the

security tag from the pump and plug the pump wires into the pump connector on the back of the control unit.

2. Installing the battery fluid sensor: Remove

the cover of the battery box by pushing in the tabs on the front and back, then lifting up.

Diagram C

Fan the area around the top of the battery with a piece of cardboard (or another nonmetallic material) to remove any hydrogen or oxygen gas that may have been emitted from the battery.

3. If you are using BATTERY A, replace the battery cap that is 2nd from the POSITIVE (+) post with the battery cap that is provided in the Pro Series package. An arrow on the top of the battery marks this position. There are two holes in the battery cap. Insert the fluid sensor in the hole that is off-center on the top of the cap. Do not glue the sensor into the cap.

PUMP

CHARGER

FUSE

Page 5

CAUTION

When you fill the battery for the FIRST time, it will be the ONLY time you add acid to the battery. In the future, when the fluid level is low, add distilled water to the cells. NEVER add more acid.

System Connections

DANGER

Risk of electrical shock or battery explosion, which can cause serious injury or death. Wear

4. If you have BATTERY B, a hole has been molded into the top of the battery to accept the fluid sensor rod. The sensor hole is marked by the label on top of the battery. Hold the sensor straight up and press it firmly into the hole all the way up to the connector. Do not bend the sensor rod.

CAUTION

5. If you are not using the Pro Series Standby battery, you cannot use the battery fluid sensor. However, you must attach the sensor to the POSITIVE (+) post of the battery or the alarm will sound continuously. The Pro Series sump pump system will not warn you if the fluid level is low in this configuration. You will need to check your battery every couple of months to see if it needs water. If the battery dries out, the system will not work.

6. Connecting the battery: Remove the wing nuts from the battery terminals. Remove the security tag from the battery cables. Attach the battery cables to the battery…the BLACK wire to the NEGATIVE (-) post, and the RED wire to the POSITIVE (+) post. Replace the wing nuts and tighten them.

Note: Connecting the cables to the wrong posts will damage the controller.

7. Connecting the charger: Immediately plug

the charger into the charger hole on the back of the control unit, then into an AC outlet on the wall. (You should provide additional protection for the control unit by using a surge protector.)

8. If any of the alarms are sounding, press the GRAY button on the front of the control panel for one (1) second.

9. Secure the cover on the battery box by slipping the tabs through the fittings on the front and back of the box.

Connecting the primary pump: Plug the

10.

piggyback controller into a properly grounded 3-prong outlet. Then plug the primary pump into the receptacle on the controller.

11. For a neater installation, secure the cables

from the controllers to the discharge pipe in a couple places with additional cable ties. Make sure the wires are not touching each other or overlapping each other.

12. After the initial installation, be sure to

check the pump operation by filling the sump with water and observing the pump through one full cycle. The primary pump should run for 10 seconds after the lower float drops.

POSITIVE

POST

CHARGER

NEGATIVE

POST

PUMP

FUSE

13. A pit cover is recommended for all installations as a safety measure, and to prevent debris from falling into the pit. Place the cover on top of the pit making sure not to pinch or crimp the pump wires with the cover. The pit cover usually has an existing hole that will allow the cords to be passed through it, or you can drill a hole in the cover.

10 11

Battery Maintenance

Measuring the battery fluid level is one of the most important features of the system. It is important to check the battery fluid levels at least once every 4-6 months. Detailed instructions on adding distilled water battery can be found within the Understanding the Warnings & Alarms section of this manual

(page 9, ③The fluid in the battery is low). If

you are not using a PHCC Pro Series standby battery, you cannot use the battery fluid sensor. You will need to attach the fluid sensor to the POSITIVE (+) post of the battery or the alarm will sound continuously. The system will NOT warn you if the fluid level is low in this configuration. You will need to check your battery every couple of months to see if it needs water. If the battery dries out, the system will not work. If you are using a maintenance free battery or sealed AGM battery you will also need to attach the fluid sensor to the POSITIVE (+) post of the battery or the or the alarm will sound continuously.

to the

Product Operation

The dual float switch on the primary pump contains two large floating rings enclosed within a protective cage. Water will lift the bottom float by ¼”, which will activate the pump. If for any reason the lower float does not activate the

pump, the water will rise to the second float, and it will activate the pump. As the pump evacuates the water from the pit, the floats will drop. The pump will run for an additional 10 seconds to extend the cycle after the lower float drops. The blue controller for the primary pump powers this switch.

During a power outage, or when more water is entering the sump than the primary pump can handle, the backup pump will automatically begin pumping. It also has a dual float switch, so if one float fails to activate the pump, the second float will activate the pump as soon as the water reaches that level. As the water recedes below the float switch, a timer in the control unit will run the pump an additional 25 seconds to empty the pit.

While the pumps are active, water will come out of the 1/8” hole that is drilled in the pipe above the pump. This is normal. The hole is needed to prevent an air lock within the system. Do not obstruct this hole or an air lock may prevent the pump from activating, and the basement will flood.

Batteries and sump pumps need maintenance. The control unit on the backup system monitors the battery and power conditions, and sounds an alarm when maintenance is required. Following is an explanation of the warnings and alarms.

Page 6

Understanding the Warnings & Alarms

The Pro Series backup control unit features a series of warning lights that pinpoint potential problems. In addition, an alarm sounds to alert you to the problem. In some cases the lights and alarm will go off automatically when the problem has been solved. In others, the GRAY button on the front of the control panel must be pushed to reset the alarm. Refer to the table below for a quick review of the features and their corresponding alarm status.

Alarm can be Alarm shuts off

silenced before automatically

Warning corrected is corrected

Battery problem GRAY button

Fuse/pump problem

Battery fluid low

Pump was activated GRAY button

Power problem

problem is when problem

No Yes

Yes Yes

Yes

Yes Yes

No, must push

SILENCING THE ALARM DURING AN EMERGENCY

The Pro Series 1730 backup pump system allows you to silence some of the alarms during an emergency, however the warning lights will remain on until the problem is corrected.

• Press the GRAY button for one (1) second to reset the “Pump was activated” alarm, and silence the “Fluid level” and “AC power” alarms for two (2) minutes.

• Press the GRAY button for five (5) seconds to silence these alarms for 24 hours. A brief buzzing sound will notify you that the alarms have been silenced. The alarms will automatically reactivate in 24 hours if the warning condition still exists.

The battery terminals are corroded or the battery is defective

This light and alarm will come on when the control unit detects that there is less than ½ hour of pumping power left in the battery, or that the battery is defective. The alarm cannot be silenced, because action needs to be taken to protect your basement. If your battery is more than five (5) years old, replace it. If not, here

are several situations that would cause the pump to run the battery for an extended time and discharge the battery: Check the list below before you replace the battery.

• If the bottom light on the controller is also on, it means that the unit is not receiving AC power. Either the AC power is out, the circuit breaker has blown, or the outlet is bad. When the problem is corrected, the battery should recharge.

• If the fourth light on the controller is also on, check your main pump for failure. The backup pump may have been activated repeatedly if your main AC pump is broken, or you are experiencing heavy rains and your main pump cannot keep up with the inflow of water. You may need to upgrade or replace your main pump. When the problem is corrected, the battery should recharge.

• If no other lights are on, this means the terminals may be corroded, and the battery cannot charge properly. Unplug the charger from the wall outlet. Then, check the battery cables and the battery terminals for corrosion. Clean and tighten them as needed. The procedure is described on page 8.

• If the battery terminals have been cleaned and the light is still on, there could be a problem with the controller or the battery. The best way to determine if the battery is the problem is to have it charged and load tested at any local car service station. If the battery is bad and less than one (1) year old, it can be returned to the place of purchase for a replacement (receipt required). If the battery is good, contact Glentronics’ service department for further instructions. The phone number is 800-991-0466, option #3.

If the battery alarm goes on while the pump is running and the power is out, you will have a minimum of one-half (1/2) hour of continuous pumping time to replace the battery. (In most cases, the pump does not run continuously, and therefore, you actually have a longer time to

replace it.) You will not be able to silence the alarm. Left unattended, the basement will flood. In a severe emergency, if a replacement battery is not available, you could temporarily use your car battery, or recharge this battery by connecting it to your car battery.

Once the AC power is restored, the battery will recharge automatically, unless it is old or damaged. The alarm will remain on until the GRAY button on the front panel of the control unit is pressed for one (1) second.

In the event that your Pro Series sump pump system has pumped for an extended period of time, the battery may be very depleted. In this condition, when the AC power is returned to the unit, a battery alarm will continue to sound. The battery may need a longer period to recharge.

For a faster recharge, an automotive or marine battery charger can be used to recharge the battery. Follow the manufacturer’s instructions and safety information included with the charger.

WARNING

When another charger is used, first disconnect the Pro Series charger from the control unit, and then disconnect the control unit from the battery. Using another charger without disconnecting the control unit will destroy the control unit and void the warranty.

TO CLEAN THE BATTERY TERMINALS AND CABLES

DANGER

Risk of electrical shock or battery explosion, which can cause serious injury or death. Wear eye protection. Work in a wellventilated area. Do not smoke or allow a spark or flame in the vicinity of the battery. Avoid dropping metal tools on the battery. If battery acid contacts eyes, flush with water for 15 minutes and get prompt medical attention. Review the safety instructions on page 1.

Page 7

REFER TO THE PHOTOS BELOW

1. Unplug the charger from the wall outlet, and unplug the AC pump and the blue piggyback controller.

2. Remove the cover of the battery box by pushing in the tabs on the front and back, then lifting up.

3. Fan the area around the top of the battery with a piece of cardboard (or another nonmetallic material) to remove any hydrogen or oxygen gas that may have been emitted from the battery.

5. Clean the battery posts with a battery terminal cleaner or a wire brush.

6. Clean any corrosion off of the ring connectors on the ends of the battery wires. Us a stiff brush or sandpaper. DO NOT apply corrosion resisting sprays or pads to the terminal rings or posts after you have cleaned them, since this could prevent the system from charging properly.

7. Replace the fluid sensor in the top of the battery. Replace the battery cables, BLACK to the NEGATIVE (-) post and RED to the POSITIVE (+) post. Tighten the wing nuts.

REPLACING THE BATTERY

DANGER

Risk of electrical shock or battery explosion, which can cause serious injury or death. Wear eye protection. Work in a well-ventilated area. Do not smoke or allow a spark or flame in the vicinity of the battery. Avoid dropping metal tools on the battery. If battery acid contacts eyes, flush with water for 15 minutes and get prompt medical attention. Review the safety instructions on page 1.

REFER TO THE PHOTOS AT RIGHT

4. Remove the fluid sensor from the battery. Unscrew the wing nuts. Remove the battery cables.

Remove

8. Plug the charger back into the wall outlet. Then plug the piggyback controller and the AC pump into the outlet. (You should provide additional protection for the backup controller by using a surge protector.)

9. If any of the alarms are sounding, press the GRAY button on the front panel of the control unit for one (1) second.

1. Unplug the charger from the wall outlet, and unplug the AC pump and the blue piggyback controller.

2. Remove the cover of the battery box by pushing in the tabs on the front and back, then lifting up.

3. Fan the area around the top of the battery with a piece of cardboard (or another nonmetallic material) to remove any hydrogen or oxygen gas that may have been emitted from the battery.

4. Remove the fluid sensor from the top of the battery. Unscrew the wing nuts and remove the battery cables.

5. Remove the old battery from the battery box and place the new battery in the box. Fill the battery following the instructions on page 8.

6. Clean any corrosion off of the ring connectors on the ends of the battery wires. Use a stiff brush or sandpaper. DO NOT apply corrosion resisting sprays or pads to the terminal rings or posts after you have cleaned them, since this could prevent the battery from charging properly.

7. Replace the battery cables, BLACK to the NEGATIVE (-) post and RED to the POSITIVE (+) post. Tighten the wing nuts.

Remove

8. Insert the fluid sensor in the top of the

battery or into the battery cap, depending on which battery you own.

Page 8

9. Plug the charger back into the wall outlet. Then plug the piggyback controller and the AC pump into the outlet. (You should provide additional protection for the backup controller by using a surge protector.)

10. If any of the alarms are sounding, press the

GRAY button on the front of the control panel for one (1) second.

2. If the pump wires are intact, the pump may be clogged. (a) Disconnect the control unit from

UMP

FUSE

the wall outlet, and disconnect the battery cables and the fluid sensor. (b) Release the union and remove the pumps from the sump

CHARGER

pit. (c) Clear any debris from the strainer, and then reconnect the pump to the discharge

pipe. (d) Connect the control unit, and the battery cables to the battery…the BLACK wire to the NEGATIVE (-) post, and then the RED wire to the POSITIVE (+) post. Tighten the wing nuts on the battery posts. (e) Plug the control unit back into the wall outlet.

Remove

3. (a) Check the DC fuse by pulling it out of the fuse holder. (b) If the wires are burned and broken, replace the fuse with a 20 amp DC safety fuse. If the fuse blows again, unplug

2. Remove the cover of the battery box by pushing in the tabs on the front and back, then lifting up.

3. Fan the area around the top of the battery with a piece of cardboard (or another nonmetallic material) to remove any hydrogen or oxygen gas that may have been emitted from the battery.

4. Then unscrew the wing nuts and remove the battery cables and the fluid sensor from the battery.

5. Pry up the two battery caps, or unscrew the six (6) battery caps on the top of the battery, depending on the configuration of the battery you own.

the computer control unit from the wall and

Rinse

disconnect the battery cables from the battery. Then call Glentronics technical support for instructions at 800-991-0466, option #3. You may need to replace the pump.

4. Plug the main AC pump and piggyback controller back into the wall outlet.

The fluid in the battery is low

Replace the fuse with a 20 amp auto fuse

DANGER

Unplug the main AC pump and piggyback controller before servicing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death.

This alarm indicates that the 20 amp safety fuse on the back of the control unit has blown. This can be the result of a clogged pump motor, or pump wires that have been shorted out. To determine the problem:

REFER TO THE PHOTOS AT RIGHT

1. Check the pump plug in the back of the control unit to make sure it is firmly connected. Check the pump wires to make sure they are connected securely to the pump plug. Check the rest of the pump wires for any possible breaks.

Page 9

GOOD

CHARGER

FUSE

PUMP

BLOWN

DANGER

REFER TO THE PHOTOS AT RIGHT

If this warning light and alarm are on, you need to add distilled water to the battery. Battery fluid levels should be checked once every four to six months.

1. Unplug the charger from the wall outlet, and unplug the AC pump and blue piggyback controller.

Remove

6. Add distilled water to the battery filler bottle and replace the nozzle. Place the battery filler into each cell of the battery and press down. It will fill the battery cell to the correct level and stop automatically. If distilled water is not available, tap water with a low mineral content may be used. Well water is not recommended. NEVER ADD MORE ACID.

Replace the battery caps. Replace the fluid

7. sensor in the hole on the top of the battery. The hole is marked with an arrow. Replace the battery cables…the BLACK wire to the NEGATIVE (-) post, and the RED wire to the POSITIVE (+) post. Replace the wing nuts and tighten.

8. Replace the cover on the battery box.

9. Plug the charger back into the outlet, and plug in the AC pump and blue piggyback controller. (You should provide additional protection for the backup controller a surge protector.)

10. If any of the alarms are sounding, press the

GRAY button on the front of the control panel for one (1) second.

by using

The pump was activated

When the water rises in the sump pit and activates the float switch, the pump will begin pumping, and the “Pump was activated” light and alarm will turn on. Try to determine what caused the system to activate.

• Check the main AC pump for failure. It may not be working, the float switch may be stuck, or it may be too small to handle the inflow of water.

• Make sure the check valve is working

• Make sure the discharge pipe is not clogged or frozen

• If the power was out, the backup pump was automatically activated. You need to push the GRAY button on the front of the control panel to silence the alarm. The pump will continue to operate even if the reset button is not pressed.

REPLACING THE BACKUP PUMP

Before you begin this process, you will need a new backup pump. You may also want to change the check valves at this time. The check valves have a 1½” MPT on one end, and a 1½” SLIP on the other end. See page 15 for part numbers.

YOU WILL BE DISCONNECTING ALL THE WIRES. BE SURE THEY DO NOT FALL INTO THE SUMP PIT.

1. Unplug the primary pump, and its blue piggyback controller from the wall outlet. Unplug the charger for the backup pump control unit, too.

2. Unplug the backup pump from the back of the gray control unit.

3. Remove the cover of the battery box and fan the area around the top of the battery with a piece of cardboard (or another non-metallic material) to remove any hydrogen or oxygen gas that may have been emitted from the battery

4. Remove the sensor from the battery, and remove the battery wires from the battery terminals. Be sure they do not touch each other while one is connected to the battery.

5. Slowly loosen the rubber union on the top of the combination pump assembly to separate the pipes. The water trapped in the pipe will pour out into the sump as the rubber union is loosened.

CHARGER

PUMP

FUSE

6. Separate the pump assembly from the rubber union and lift it out of the sump pit by the handle on the primary pump. Tip the assembly over the sump pit to drain away any remaining water.

7. Lay the pumps down and remove the two (2) screws holding the backup pump to the Sump foot.

8. (a) Squeeze the clamps on the elbow of the backup pump with a wrench to loosen them. (b) Then squeeze the clamps together with your fingers and pull the pump off of the elbow.

POSITIVE

POST

NEGATIVE

POST

You will also need two (2) new wire ties.

DANGER

Remove

Page 10

9. Remove the elbow from the new pump. You will not need it. Squeeze the clamps on the pump elbow and insert the elbow into the new pump.

10. Screw the base of the new backup pump into

the sump foot.

11. (OPTIONAL) While you have the pump out of

the sump pit, this would be a good time to replace the check valves. A check valve with 1½”MPT on one end, and 1½” SLIP on the

11a

other is commonly available, or you may order this part #1141001 from Glentronics. (a) You will need to loosen the screws on the no-hub connectors on both pipes. (b) Remove the float switches. Then ease off the Y-assembly. (c) The check valves can then be unscrewed from the pipes and new valves can be screwed into the pipes. (d) Replace the Y-assembly and tighten the screws on the no-hub connectors. (e) Replace the float switches making sure they are vertical with the float for the primary pump lower than the float for the backup pump. You will need to secure them with a wire tie.

12. Lower the pumps into the sump pit by the handle on the primary pump.

13. Ease the Y-assembly back into the rubber union on the discharge pipe and tighten the hose clamps.

14. Connect the backup pump to the back of the gray control unit.

15. Insert the fluid sensor into the top of the battery, or into the battery cap, depending on which battery you own.

16. Connect the battery wires to the battery terminals, BLACK to the NEGATIVE (-) post, and RED to the POSITIVE (+) post.

17. Plug the charger from the gray control unit into the outlet. (You should provide added protection for the backup controller

by using

a surge protector.)

18. Plug the primary pump into the blue piggyback controller, and plug both into the wall outlet.

19. If any of the alarms are sounding, press the GRAY button for 1 second.

20. Fill the sump with water to make sure the primary pump is working. When the pumping cycle is finished, lift the float switch on the backup pump to make sure it activates the backup pump.

REPLACING THE PRIMARY PUMP

Before you begin this process, you will need a new primary pump. You may also want to change the check valves at this time. The check valves have a 1½” MPT on one end, and a 1½” SLIP on the other end. See page 15 for part numbers. You will also need two (2) new wire ties.

DANGER

YOU WILL BE DISCONNECTING ALL THE WIRES. BE SURE THEY DO NOT FALL INTO THE SUMP PIT.

11b

11c

Page 11

11e

CHARGER

FUSE

PUMP

15 & 16

REFER TO THE PHOTOS AT RIGHT

1. Unplug the primary pump, and its blue piggyback controller from the wall outlet. Unplug the charger for the backup pump control unit, too

2. Unplug the backup pump from the back of the gray control unit.

4. Remove the fluid sensor from the battery; remove the battery wires from the battery

1817

terminals. Be sure they do not touch each other while one is connected to the battery.

1 1

CHARGER

FUSE

PUMP

5. Slowly loosen the rubber union on the top of the combination pump assembly to separate the pipes. The water trapped in the pipe will pour out into the sump as the rubber union is loosened.

6. Lift the pump assembly out of the pit by the handle on the primary pump. Tip the assembly over the sump pit to drain any remaining water.

7. Unscrew the no-hub connector on the pipe connected to the primary pump.

8. Lay the pumps down and remove the three (3)

screws holding the primary pump to the sump foot. Save these screws or replace them with #14 x ¾” self-tapping stainless steel screws.

9. Ease the pump out of the no-hub connector.

10. Loosen the hose clamp holding the float switch, cut the wire tie holding the switch, and remove the switch from the pipe. Note its position.

11. Unscrew the pipe and the adapter from the primary pump, and screw it on to the new pump.

12. (OPTIONAL) While you have the pump apart, this would be a good time to replace the check valves. A check valve with 1½”MPT on one end, and 1½” SLIP on the other is commonly available, or you may order this part #1141001 from Glentronics. (a) Unscrew the check valve on the primary pump and screw in a new one. (b) To replace the other check valve, remove the other no-

hub connector and the float switch and ease the Y-assembly off of the pipe. Unscrew the old check valve and screw in the new valve.

13. Reconnect the pipes to the Y-assembly and line up the pipe on the primary pump parallel to the pipe on the backup pump. Tighten the no-hub connectors.

14. The strainers on the pumps may vary slightly. If the new strainer does not line up with the holes on the sump foot, drill three holes through the foot into the strainer in the same positions where the screws were before. Use a #4 or a 3/16” drill bit. Screw the sump foot on to the pump with #14 x ¾” self tapping stainless steel screws.

15. Replace the float switches making sure they are vertical with the float for the primary pump lower than the float for the backup pump. You will need to secure them with a wire tie.

Remove

10 12b 15

12a

Page 12

16. Lower the pump back into the pit by the handle of the primary pump.

17. Connect the top of the system to the rubber union and tighten the hose clamp.

18. Connect the backup pump to the back of the gray control unit

19. Insert the fluid sensor into the top of the battery, or into the battery cap, depending on which battery you own.

20. Connect the battery wires to the battery terminals, BLACK to the NEGATIVE (-) post, and RED to the POSITIVE (+) post.

21. Plug the charger from the gray control unit into the outlet. (You should provide added protection for the backup controller a surge protector.)

19 & 20

2221

by using

22. Plug the primary pump into the blue piggyback controller, and plug both into the wall outlet.

23. If any of the alarms are sounding, press the GRAY button for 1 second.

24. Fill the sump with water to make sure the primary pump is working. When the pumping cycle is finished, lift the float switch on the backup pump to make sure it activates the backup pump.

The unit is not receiving AC power

There are several causes for power failure. The most common is a power outage by your electric company. During this emergency, the Pro Series system will automatically switch to battery power and protect your basement from flooding.

You can silence the “AC power failure” alarm for 24 hours by pressing the GRAY button on the front of the control panel for five (5) seconds. The alarm will be silenced, but the light will stay on. The system will continue to operate while the power alarm is silenced. After 24 hours, the alarm will reset automatically.

1. If the power is on in the rest of the house,

check the home circuit breaker or fuse box for failure, and correct the problem. Check the outlet to make sure it is working.

2. Check the charger.

Make sure it is securely plugged into the wall outlet.

HARGER

3. Check the charger plug that fits into the rear panel of the control unit. Make sure it is securely plugged into the control unit.

The control unit must receive 115 volts AC +/5% from the AC outlet. Any voltage lower than 110 volts will activate the power failure alarm. Lower voltages can be caused by utility company brown outs or a heavy power draw from other appliances on the same circuit. Reduce the number of appliances on the circuit.

If all the connections are secure and the wall outlet is operating, but the “AC power failure” warning light is still on, replace the charger unit with the Pro Series part number 1015001 from Glentronics at 800-991-0466, option #3.

Charging

The Pro Series 1730 backup pump is equipped with a computer-controlled automatic charging system. The computer is constantly monitoring the battery and will supply a pre-programmed amount of energy to keep your battery at full charge. The “Charging” light will be on or flashing while the battery is charging, and off when it is not charging. If the battery is

PUMP

FUSE

discharged from extended use, the charger light will remain on until the battery is completely recharged.

System Operating

This light will always be on when there is power coming from either the battery or the outlet.

TEST-RESET-SILENCE BUTTON

To test the pump, press the GRAY button on the front of the control panel for one (1) second. The pump will run for 2 seconds and then shut off automatically.

To silence an alarm, press the Gray button for one (1) second. Some alarms cannot be silenced, since action needs to be taken to prevent a flood.

To silence the alarms for 24 hours, press the GRAY button for five (5) seconds until you hear a buzz. The alarms will automatically reactivate in 24 hours.

TESTING THE FLOAT SWITCH FOR THE BACKUP PUMP

It is important to manually test the float switches periodically or after any maintenance.

DANGER

Unplug the main AC pump when installing or servicing the backup pump to avoid electric shock. Failure to do so could cause serious injury or death. Review the safety instructions on page 1.

Page 13

Lift the float up and let go. This will activate the pump. The control unit will run the pump for approximately 25 seconds so it can empty all the water in the sump pit. If there is no water in the pit, the pump can run dry for this amount of time. The alarm will sound and the “Pump was activated” light will go on. After the pump has stopped, push the GRAY button to silence the alarm. If the GRAY button is pressed before the pump has stopped, the alarm will go off temporarily. Wait for the pump to stop pumping, and then push the GRAY button on the front of the control unit to completely silence the alarm.

While the pumps are active, water will come out of the 1/8” hole that is drilled in the pipe above the pump. This is normal. The hole is needed to prevent an air lock within the system. DO NOT obstruct this hole or an air lock may prevent the pump from activating.

BE SURE TO PLUG IN THE MAIN AC PUMP WHEN YOU HAVE COMPLETED THE TEST.

Lift

Float

TESTING THE FLOAT SWITCH FOR THE PRIMARY PUMP

Lift the float up with a pencil, or another nonmetallic item, and let it go to activate the pump. The pump will run for an additional 10 seconds after the float returns to the original position. It will not damage the pump to run it for this short time if the sump pit is dry. However, DO NOT hold the float up for an extended time without water in the sump pit.

Lift

Float

While the pumps are active, water will come out of the 1/8” hole that is drilled in the pipe above the pump. This is normal. The hole is needed to prevent an air lock within the system. DO NOT obstruct this hole or an air lock may prevent the pump from activating.

THE REMOTE TERMINAL

The PHCC Pro Series 1730 can be connected to a home security system or other alarm devices to alert you to a problem or required maintenance.

INSTRUCTIONS FOR CONNECTING THE REMOTE ALARM

The terminal is located on the front of the control unit. There are three (3) positions for wire connections on the terminal: N.O. – normally open, N.C. - normally closed, and common.

Check your security system to determine whether an open (no contact) or closed (making contact) connection is needed to activate the alarm.

The security system will provide two connection terminals. You will need to extend wires from the security system to the Pro Series control unit. Strip the two wires, ¼” each. Connect either wire to the common terminal. To secure the wire into the terminal, insert the exposed wire into the hole on the back of the terminal next to the screw marked common. Turn the screw a few turns to lock-in the wire.

If the security system requires a closing of a contact to activate the alarm, secure the other wire in the terminal hole labeled N.O. (normally open). If the security system requires an opening of a contact, secure the wire in the terminal hole labeled N.C. (normally closed).

MAINTENANCE CHECK LIST

Maintenance should be performed 1-2 times per year

1. Lift the float switches on both pumps as described above.

2. Remove all debris from the bottom of the pit.

3. Remove all debris floating in the water.

4. Remove all debris from the float switch cage.

5. Fill the pit with water. Make sure the pumps turn on at the intended levels.

6. While the pump is running, make sure the pump is evacuating water at a good pace and water is coming out of the 1/8” air bleed hole.

7. Remove the fluid sensor and yellow cap from the battery and rinse any residue buildup from the bottom of the battery cap. Replace the cap and fluid sensor.

8. Check battery fluid levels once every four to six months.

PARTS & SERVICE INFORMATION

You can receive technical support, parts, or service information by calling Glentronics, Inc. at 800-991-0466, option #3, or by visiting the Pro Series website at www.stopflooding.com. Send your unit to the following address if repairs are needed:

Glentronics, Inc.

645 Heathrow Drive

Lincolnshire, IL 60069-4205

Page 14

Replacement Parts List

PS -C22 Description Part No.

Controller for backup pump PHCC-1730-CON1 Dual float switch with controller for AC pump DFC1 1/3 HP AC sump pump ST1033-GL PHCC 1730 backup pump 1011007 Battery box 1113003 PVC “Y” fitting 1120007 Battery cap with hole 1125000 Sump foot 1143000 Battery fill bottle BF Stainless steel screw, #14 x 3/4” * 1100024 Stainless steel screw, #8-18 x 3/8” * 1100010 45º PVC pipe fitting, 1-1/2” * 1200008 Pipe adapter for backup pump,

1-1/2” FTP x 1-1/2” slip * 1120009 Wire tie for float switch, 11” * 1122000 Stainless steel hose clamp, 2-1/2” diameter * 1122002 Check valve, 1-1/2” MPT x 1-1/2” SLIP * 1141001 No-hub coupling, 1-1/2” * 1142000

BOTTOM VIEW

*Stock items available in plumbing department

Call 800-991-0466, option 3 to order parts.

Page 15

SIDE VIEW

Primary Pump Troubleshooting Guide

DANGER

Read safety warnings & instructions before attempting any repairs or maintenance.

Backup Pump Troubleshooting Guide

DANGER

Read safety warnings & instructions before attempting any repairs or maintenance.

Potential Cause THE PUMP WILL NOT START OR RUN Solutions

Pump is not plugged in . . . . . . . . . . . . . . . . . . . .

No AC power . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Poor power source . . . . . . . . . . . . . . . . . . . . . . . .

Locked impeller . . . . . . . . . . . . . . . . . . . . . . . . .

Defective float switch . . . . . . . . . . . . . . . . . . . . .

Defective pump . . . . . . . . . . . . . . . . . . . . . . . . .

Plug pump in properly (see instructions) Check circuit breaker or fuse, and GFI reset button Check circuit line wires, cable and outlet Remove strainer and clear obstruction Replace float switch with new float switch Replace pump with new pump

Potential Cause THERMAL PROTECTOR TRIPPING OR NOT FUNCTIONING Solutions

Locked impeller . . . . . . . . . . . . . . . . . . . . . . . . .

Incorrect power supply . . . . . . . . . . . . . . . . . . . .

Pump running continuously with no water present . .

Remove strainer and clear obstruction Check power supply source and voltage Check float switch

Potential Cause PUMP STARTS AND STOPS TOO FREQUENTLY Solutions

Float switches mounted too low . . . . . . . . . . . . . .

Water back flowing from pipe . . . . . . . . . . . . . . . .

Malfunctioning float switch . . . . . . . . . . . . . . . . .

Raise both float switches Install or replace check valve Replace float switch with new float switch

Potential Cause PUMP WILL NOT SHUT OFF Solutions

Clogged or frozen discharge . . . . . . . . . . . . . . . . .

Blocked intake strainer . . . . . . . . . . . . . . . . . . . .

One or both of the floats is obstructed and cannot

drop down . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Defective float switch . . . . . . . . . . . . . . . . . . . . .

Check valve is stuck . . . . . . . . . . . . . . . . . . . . . .

Clear blockage or thaw frozen line Clear debris from intake strainer

Clear debris from inside the float cage (Loosen nut on top of float, then remove c-clip on bottom of float Remove debris. Tighten nut on top of float, then replace c-clip on bottom of float.) When reassembling the float, the magnetic strip on the inside of the float should be facing down Replace float switch with new float switch Replace check valve

Potential Cause INSUFFICIENT OR NO WATER VOLUME Solutions

Check valve on secondary pump will not close and

water re-circulates within the system . . . . . . . . . . .

Partially blocked impeller . . . . . . . . . . . . . . . . . . .

Clogged or frozen discharge pipe . . . . . . . . . . . . . .

Broken or leaking pipe . . . . . . . . . . . . . . . . . . . . .

Low power voltage . . . . . . . . . . . . . . . . . . . . . . .

Check valve is stuck . . . . . . . . . . . . . . . . . . . . . .

There is an air lock within the system . . . . . . . . . .

Replace the check valve on the secondary pump Remove strainer and clear obstruction Clear blockage or thaw frozen line Repair pipe Check power voltage, wires and cable condition Replace check valve Make sure the 1/8” weep hole is drilled in the discharge pipe below the check valve, but above the water line. Make sure it is clear of debris

Potential Cause ABNORMAL SOUND OR VIBRATION Solutions

Check valve is broken . . . . . . . . . . . . . . . . . . . . .

Blocked intake screen . . . . . . . . . . . . . . . . . . . . .

Defective pump . . . . . . . . . . . . . . . . . . . . . . . . .

If the listed solutions do not resolve the problem, follow the instructions within this manual to disconnect the system from the outlet and battery terminals, then reconnect the system and push the reset button. If the problem continues, contact customer service at 800-991-0466 option 3.

Replace the check valve Clear debris from intake screen Replace pump

Potential Cause BATTERY FLUID LOW Solutions

The battery fluid is low . . . . . . . . . . . . . . . . . . . . . .

The fluid sensor is installed improperly . . . . . . . . . . .

Not using a Pro Series battery . . . . . . . . . . . . . . . . .

Add distilled water to each cell of the battery The fluid sensor should be inserted into the designated hole on the top of the battery and pushed down This feature cannot be used. Attach the fluid sensor to the positive post of the battery

Potential Cause BATTERY PROBLEM Solutions

Terminals are corroded . . . . . . . . . . . . . . . . . . . . . .

Cables are loose . . . . . . . . . . . . . . . . . . . . . . . . . . .

Battery is discharged below 25% . . . . . . . . . . . . . . .

Battery is old or damaged . . . . . . . . . . . . . . . . . . . .

Clean terminals and cables Tighten wing nuts Replace battery if power is out. There is only 1 hour of continuous pumping power left. Battery will recharge when power is restored Replace battery

Potential Cause POWER FAILURE Solutions

Power outage . . . . . . . . . . . . . . . . . . . . . . . . . . . .

An outlet, fuse, or circuit breaker has failed . . . . . . .

The charger is unplugged from the wall or the back of

the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The control unit is receiving less than 110 volts from

the outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

None. The backup pump will run off of the battery. Press and hold the reset button for 5 seconds to silence the alarm for 24 hours Try another outlet, replace the fuse, or reset the circuit breaker

Make sure the power cord is plugged in securely

None, if the utility company has instigated brown outs. Otherwise, reduce the number of other appliances on the circuit

Potential Cause PUMP WILL NOT TURN ON Solutions

Backup pump is unplugged . . . . . . . . . . . . . . . . . . .

Backup pump is clogged . . . . . . . . . . . . . . . . . . . . .

Backup pump is broken . . . . . . . . . . . . . . . . . . . . . .

Make sure the pump is securely plugged into the back of the control unit Remove strainer from pump and clean out any debris Replace the pump

Potential Cause PUMP WAS ACTIVATED Solutions

The main AC pump failed because of a power outage . The water was coming into the sump faster than the

main pump could evacuate it . . . . . . . . . . . . . . . . . .

The float switch on the main AC pump is stuck or

defective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The main AC pump is broken . . . . . . . . . . . . . . . . . .

The main AC pump could not keep up with the inflow

of water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The check valve is stuck and the water cannot pass

through it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The discharge pipe is clogged or frozen and the water

cannot pass through it . . . . . . . . . . . . . . . . . . . . . .

There is a slight chance of false activation if the float switch cord is wrapped around the AC power cord

There is an air lock within the system . . . . . . . . . . . .

None. The backup pump was activated when needed

Free the float switch on the main pump or replace it Replace the main AC pump

None. The backup pump was activated as needed. If this is a recurring problem, install a higher capacity main pump

Replace the check valve

Thaw, clean out the blockage, or replace the discharge pipe

. . . .

Move the float switch cord away from the AC power cord Make sure the 1/8” weep hole is drilled in the discharge pipe below the check valve, but above the water line. Make sure it is clear of debris

Potential Cause ABNORMAL SOUND OR VIBRATION Solutions

Check valve is broken . . . . . . . . . . . . . . . . . . . . . . .

Discharge pipe is clogged or frozen . . . . . . . . . . . . .

Make sure check valve is functioning, or replace it Clear the discharge pipe

Page 16

Limited Warranty

By opening this package and using this GLENTRONICS, INC. product, you are agreeing to be bound by the terms of the GLENTRONICS, INC. limited warranty (“warranty”) as set out below. Do not use your product until you have read the terms of the warranty. If you do not agree to the terms of the warranty, do not use the product and return it within the return period stated on your purchase receipt from the retail store or authorized distributor where you purchased it for a refund.

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. GLENTRONICS, INC. disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. GLENTRONICS, INC. will not be liable for any incidental, special or consequential damages for breach of any express or implied warranties on this product. In so far as such warranties cannot be disclaimed, GLENTRONICS, INC. limits the duration and remedies of such warranties to the duration of this express warranty and, AT GLENTRONICS, INC.'s option, the repair or replacement services described below. Some states (countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.

Any and all causes of action arising from, filed as a result of or in reference to, this warranty or the products described under this warranty shall be governed by and construed under the laws of the State of Illinois. Any cause of action arising from, filed as a result of or in reference to, this warranty or the products described under this warranty shall be filed only in the Circuit Court of the 18th Judicial District, Lake County, Waukegan, Illinois, or in the Northern District of Illinois if filed in Federal Court. The maximum liability for any product described in this warranty shall be the cost of product replacement only.

If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

What is Covered by this Warranty?

GLENTRONICS, INC. warrants to the end purchaser that its pumps, switch and control unit products are free from defective materials and workmanship for the periods indicated below: All parts and labor (excluding installation) for a period of:

• 3 years from the date of installation, when used intermittently as a sump pump The defective product must be returned directly to the factory, postage prepaid with the original bill of sale or receipt to the address listed below. GLENTRONICS, INC., at its option, will either repair or replace the

product and return it postage prepaid.

What is NOT Covered by this Warranty?

This warranty does not cover the cost or value of damaged property, including expressly any property that has been affected by water overflow, seepage or flooding. If GLENTRONICS, INC. determines that a product is deemed defective under this warranty agreement, it will repair or replace the PRODUCT ONLY. GLENTRONICS, INC. will not cover the cost to reinstall the product, nor will GLENTRONICS, INC. pay the cost of having a plumber or contractor repair or replace the product.

GLENTRONICS, INC. will not repair or replace a product that was installed incorrectly. A product shall be considered “installed incorrectly” when it deviates in any way from the instructions described in this manual. This warranty does not cover product problems resulting from handling liquids hotter than 104 degrees Fahrenheit, handling inflammable liquids, solvents, strong chemicals or severe abrasive solutions; user abuse;

misuse, neglect, improper maintenance, commercial or industrial use; improper connection or installation, damages caused by lightning strikes; excessive surges in AC line voltage; water damage to the controller; other acts of nature, or failure to operate in accordance with the enclosed written instructions.

How to Obtain Warranty Service

Within thirty (30) days of the product’s defective performance, the unit must be shipped, freight prepaid, or delivered to GLENTRONICS, INC. to provide the services described hereunder in either its original carton and inserts, or a similar package affording an equal degree of protection. Products not received by GLENTRONICS, INC. at the address indicated below within thirty (30) days of the product’s defective performance will not be considered for warranty service. Products received after three (3) years from the date of purchase, fall outside of the timeframe for warranty service and will not be eligible for warranty service. The product must be returned to GLENTRONICS, INC. for inspection in order to be considered for warranty service. If the product is not returned to GLENTRONICS, INC. or the product is inspected by any person, plumber, contractor or business other than GLENTRONICS, INC., this warranty shall no longer be valid. Prior to defective operation, the unit must not have been previously altered, repaired or serviced by anyone other than GLENTRONICS, INC., or its agent; the serial number on the unit must not have been altered or removed; the unit must not have been subject to accident, misuse, abuse or operated contrary to the instructions contained in the accompanying manual. The dealer's dated bill of sale, or installer’s invoice must be retained as evidence of the date of purchase and to establish warranty eligibility.

Where are Products Sent for Warranty Service?

Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069

How Can I Obtain More Information?

By calling 800-991-0466

Page 17

CHECK OUT THIS OTHER PHCC PRO SERIES PRODUCT

WATER ALARM

Minimize the risk of water damage

You can detect leaks before they become bigger problems by placing a water alarm wherever there is a risk of water damage…in the utility room, laundry room, kitchen, bathroom or basement. The alarm will sound when as little as 1/32” of water reaches the sensor.

PWA

Page 18

PHCC Pro C22 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual