PHCC Pro 2400 User Manual

A/C-D/C

Battery Backup

Sump Pump System

Instruction Manual & Safety Warnings

Table of Contents

Important Safety Warnings and
Instructions

Electrical precautions 1
Battery preparation 1
Battery precautions 1

Introduction

Items included in system 2
Additional items needed 2
Replacement parts list 2
System specifications 2

Pump & Pipe
Installation Instructions

Installation options 3
Direct discharge to outside 4
Connection to existing discharge 5
Direct discharge for narrow sumps 6

Connection to existing discharge
for narrow sumps 7

Battery Instructions 8,9

Control Unit Connections

Positioning the float switch 9
Connecting the pump 9
Installing the battery fluid sensor 10
Connecting the battery 10
Connecting two batteries 10
Connecting to AC power 10

Understanding the Warning
Lights and Alarms

Silencing the alarm 10
Battery fluid is low 11
Battery problem 11

Cleaning battery terminals 11
Replacing the battery 12
Power failure 13
Pump or fuse failure 13
Pump was activated 14
Replacing the pump 14
Battery power level 14

Testing the System

Testing the float switch 15

Connecting the Remote Alarm 15
Parts & Service Information

Technical support 15

Troubleshooting Guide 16
Warranty 17
Other Products 18

IMPORTANT: Even if you have the Pro Series backup sump pump
system installed by someone else, you must read and follow the
safety information contained in this manual. Failure to do so
could result in property damage, serious injury, or death.

Important Safety
Warnings & Instructions

SAVE THESE INSTRUCTIONS. This manual

contains important SAFETY WARNINGS and
OPERATING INSTRUCTIONS for the PHCC Pro
Series 2400 battery backup sump pump system.
You will need to refer to it before attempting any
installation or maintenance. ALWAYS keep these
instructions with the unit so that they will be
easily accessible.

Failure to read and follow these warnings and
instructions could result in property damage,
serious injury, or death. It is important to read
this manual, even if you did not install the Pro
Series backup sump pump system, since this
manual contains safety information regarding
the use and maintenance of this product. DO

NOT DISCARD THIS MANUAL.

ELECTRICAL PRECAUTIONS

DANGER

!

Risk of electrical and fire hazard. May result
in death, serious injury, shock or burns. To
help reduce these risks, observe the
following precautions:

• DO NOT walk on wet areas of the basement

until all power has been turned off. If the
main power supply is in a wet basement, call
an electrician.

• NEVER handle the control unit with wet

hands or while standing on a wet surface.

• ALWAYS unplug the control unit and

disconnect the cables from the battery before
attempting any maintenance or cleaning.

• ALWAYS unplug the main pump when

installing or servicing the backup pump or
float switch to avoid electric shock.

• DO NOT expose the control unit to rain or

snow.

• DO NOT pull the cord when disconnecting the

control unit. Pull the plug.

• MAKE SURE THERE IS A PROPERLY
GROUNDED RECEPTACLE AVAILABLE. This
pump is wired with a 3-prong grounded plug.
To reduce the risk of electrical shock, be

certain that it is only connected to a properly
grounded 3-prong receptacle. If you have a
2-prong receptacle, have a licensed
electrician replace it with a 3-prong
receptacle according to local codes and
ordinances.

• DO NOT use an extension cord. The electrical

outlet should be within the length of the
pump’s power cord, and at least 4 feet above
the floor.

• DO NOT use an attachment not recommended

or sold by the manufacturer. It may result in
a risk of fire or injury from an electrical shock.

• DO NOT operate the computer control unit if

it has received a sharp blow, been dropped, or
otherwise damaged in any way.

• DO NOT disassemble the control unit.

• DO protect the electrical cord from sharp

objects, hot surfaces, oil and chemicals.
Avoid kinking the cord.

• MAKE SURE the supply circuit has a fuse or

circuit breaker rated to handle the power
requirements of this system.

• DO NOT use in pits handling raw sewage, salt

water or other hazardous materials.

When service is required, contact Glentronics
technical support at 800-991-0466, option #3,
or send an e-mail to [e-mail].
Return the control unit to the manufacturer for
any repairs at the following address:

Glentronics, Inc.

645 Heathrow Drive

Lincolnshire, IL 60069-4205

BATTERY PREPARATION

WARNING / POISON

!

Sulfuric acid can cause blindness or severe
burns. Avoid contact with skin, eyes, or
clothing. In the event of an accident, flush
with water and call a physician immediately.
KEEP OUT OF REACH OF CHILDREN.

To help reduce these risks, observe the
following precautions:

• Someone should be within range of your voice
or close enough to come to your aid when you
work near a lead-acid battery.

• Have plenty of fresh water and soap nearby in
case battery acid contacts skin, clothing or
eyes.

• Wear eye and clothing protection and avoid
touching your eyes while working with
battery acid or working near the battery.

• If battery acid contacts skin or clothing, wash
immediately with soap and water. If acid
enters eye, immediately flood eye with
running cold water for at least 15 minutes
and get prompt medical attention.

• Battery posts and terminals contain lead and
lead compounds, chemicals known to the
State of California to cause cancer and
reproductive harm. Wash hands after
handling.

BATTERY PRECAUTIONS

DANGER

!

Explosive gases could cause serious injury or
death. Cigarettes, flames or sparks could
cause battery to explode in enclosed spaces.
Charge in a well-ventilated area. Always
shield eyes and face from battery. Keep vent
caps tight and level.

To help reduce these risks, observe the
following precautions:

• NEVER smoke or allow a spark or flame in the
vicinity of the battery.

• Use the Pro Series control unit for charging a
LEAD-ACID battery only. DO NOT use the
control unit for charging dry-cell batteries
that are most commonly used with home
appliances.

• Be sure the area around the battery is well­ventilated.

• When cleaning or adding water to the battery,
first fan the top of the battery with a piece of
cardboard (or another non-metallic
to blow away any hydrogen or oxygen gas that
may have been emitted from the battery.

• DO NOT drop a metal tool onto the battery. It
might spark or short-circuit the battery and
cause an explosion.

• Remove personal metal items such as rings,
bracelets, watches, etc. when working with a
lead-acid battery. A short circuit through one

material)

POSITIVE POST HAS
LARGER DIAMETER

POSITIVE

POST

of these items can melt it, causing a severe
burn.

• ALWAYS remove the power cord from the

electrical outlet before connecting or
disconnecting the battery cables.

• Check the polarity of the battery posts. The
POSITIVE (+) battery post usually has a larger
diameter than the NEGATIVE (-) post.

• When connecting the battery cables, first
connect the small ring on the end of the
WHITE wire to the NEGATIVE (-) post of the
battery, and then connect the large ring on
the end of the BLACK wire to the POSITIVE (+)
post of the battery.

Do not use this system to pump flammable
or explosive fluids such as gasoline, fuel oil,
kerosene, etc.

NEGATIVE POST HAS
SMALLER DIAMETER

DANGER

!

NEGATIVE

POST

Page 1

Introduction

The PHCC Pro Series 2400 A/C-D/C backup sump
pump is designed as an emergency backup
system to support your main AC sump pump, and
it will automatically begin pumping any time the
float switch is activated by rising water.

If your main AC pump breaks or is unable to keep
up with all the incoming water, the Pro Series
pump is capable of running without discharging
the battery, as long as the AC power is on. As
soon as the AC power is interrupted, the battery
takes over. Should any malfunction or emergency
occur that involves the sump pump, the battery,
or the AC power, the Pro Series system will sound
an alarm. A light on the display panel of the
control unit will indicate the cause of the alarm
and the corrective action.

For added reliability, the float switch has, not
one, but two floats mounted within a protective
cage. Should one float fail to operate, the second
float automatically activates the pump. The
protective cage prevents debris or other wires
from interfering with the movement of the floats.

Control Unit

To extend the battery run time, two batteries may
be connected to the Pro Series 2400 system by
purchasing a second battery and acid pack, as
well as a set of battery jumper cables. Jumper
cables specifically designed for this use are
available from the manufacturer, Glentronics, Inc.

The Pro Series Sump Pump System includes:

• A control unit with a dual float switch, a
battery fluid level sensor, battery cables, a 5
amp AC fuse, and a 20 amp DC fuse

• A metal hose clamp for mounting the float
switch

• A pump

• A battery box

• A battery filler bottle for adding distilled
water to the battery

You will also need to supply:

• A Pro Series 2200 Standby Battery or a Pro
Series Maintenance-Free Battery (B12-90)

DO NOT use an automotive battery with this
system
DO NOT use a Pro Series 1000 battery with this
system. It will not run the pump as long as the
Pro Series 2200 or B12-90 battery

Battery Box

The internal construction of some wet cell batteries
may not be compatible with this system.
Glentronics can not guarantee the compatibility of
other brands of batteries. The use of a Pro Series
battery is HIGHLY

• 1½” rigid PVC pipe and fittings

• PVC primer and cement

• A union with hose clamps or a “Y” connector
and two (2) check valves, depending on the
installation method you use

• A 1½” PVC pipe adapter (1½” SLIP x 1½”
MIPT)

• A surge protector (recommended)

• Six (6) quarts of 1.265 specific gravity battery
acid

recommended.

• Two (2) acid packs to fill the dry batteries

• A set of battery cables with rings on both
ends to connect the two batteries together
(available from Glentronics, Inc.)

Use of a Pro Series
Klunkless Check
Valve™ will provide
quieter operation.
(See page 18 for
more information.)

Replacement Part Numbers

Pump . . . . . . . . . . . . . . . . . . . . . . .1011010

Float switch assembly w/hose clamp . .1020011

Fluid sensor assembly . . . . . . . . . . . .1014001

Battery box . . . . . . . . . . . . . . . . . . .1113003

Battery filler bottle . . . . . . . . . . . . . . .BFB-P

Battery jumper cable for 2 batteries . . . . . .BJC

Battery Wires

Fluid Sensor

Dual
Float
Switch

Hose Clamp

Pump

Battery

Filler

Bottle

For narrow sump pits you will need
some additional parts:

• An “L” bracket at least six (6) inches
long (preferably one that will not
rust)

• Two (2) stainless steel hose clamps

• One (1) stainless steel screw (#8-32

x 3/4”), a matching washer & nut

To connect two batteries you will
need:

• Two (2) batteries of similar age and

capacity (so they will have equal
power)

• Another battery box (optional)

Call 800-991-0466, option #3 to order parts.

System Specifications

Power supply requirements . . . . . .115 volts AC

Pumping capacity . . . . . . . . . .4000 GPH @ 0’

Pumping capacity . . . . . . . . .2400 GPH @ 10'

Pumping capacity . . . . . . . . .1600 GPH @ 12'

Pumping capacity . . . . . . . . . .600 GPH @ 15'

Pump dimensions w/elbow . . . . . .8

Pump housing & strainer . . . . . .non-corrosive,

Pump . . .can run dry for short periods of time;

can be used in sumps with water softener

Float switch . . . . . . . . . .independent, can be

1

⁄2 H x 9” W

will not rust

set at any level

Page 2

Pump & Pipe

P

UMP

WIRE

PIPE

ADAPTER

F

LOOR

J

OIST

MAIN
AC PUMP

RIGID

1-1/2"

P

VC PIPE

CHECK
VALV E

1/8" HOLE

4

5º ELBOW

"Y" CONNECTOR

CHECK
VALV E

PRO SERIES

BACKUP PUMP

DRAIN TILE

SLOPE

PIPE

DOWN

"Y"

CONNECTOR

DRAIN TILE

SLOPE

PIPE

DOWN

"Y"

CONNECTOR

45º ELBOW

PUMP WIRE

1/8" HOLE

PIPE ADAPTER

HOSE
CLAMPS

MAIN
AC PUMP

PRO SERIES

BACKUP PUMP

"L" BRACKET

CHECK
VALVE

CHECK

VALVE

FLOOR

JOIST

RIGID

1-1/2"

PVC PIPE

RIGID

1-1/2"

PVC PIPE

PUMP

WIRE

PIPE ADAPTER

DRILL 1/8" HOLE

IF CHECK

VALVE USED

FLOOR
J

OIST

MAIN
AC PUMP

S

LOPE

PIPE

DOWN

R

IGID

1-1/2"

P

VC PIPE

PRO SERIES

BACKUP PUMP

DRAIN TILE

U

NION

OR CHECK

VALVE

CHECK
VALVE

PUMP WIRE

HOSE
CLAMPS

"L" BRACKET

FLOOR
JOIST

MAIN
AC PUMP

SLOPE

PIPE

DOWN

RIGID

1-1/2"

PVC PIPE

PIPE ADAPTER

DRILL 1/8" HOLE

IF CHECK

VALVE USED

PRO SERIES

BACKUP PUMP

DRAIN TILE

UNION

OR CHECK

VALVE

CHECK
VALVE

Installation Instructions

There are two basic methods that can be used to
install the pump, a direct discharge to the
outside of the building, or a connection to an
existing discharge pipe. The same two options
apply in very narrow sump pits where the backup
pump must be mounted above the main pump.

Whenever possible, install your Pro Series
backup pump with a direct discharge to the
outdoors. By using this method, there will
always be an outlet for the water from the sump.
During times of very heavy rain, many storm
sewers fill up. If your pump is trying to
discharge water into a full sewer, there is
nowhere for the water to go. By discharging
directly outdoors, there is always an outlet for
the water that is pumped out of the sump. For
this method, you will need to drill a hole
through a floor joist or the foundation from the
basement to the outside of the house.

If the direct discharge method is not possible or
convenient, the Pro Series pump can be
connected to the same line as your main AC
sump pump by installing a “Y” connector and
two (2) check valves.

NORMAL SUMP PIT

INSTALLATIONS

Installation A

Direct Discharge

to Outside

Page 4

NARROW SUMP PIT

INSTALLATIONS

Installation B
Connection
to Existing
Discharge Pipe
Page 5

In most cases, the backup pump will fit next to
the main AC pump in the sump pit. In very
narrow pits, the backup pump can be mounted
above the main AC pump. Try to fit the backup
pump on the floor of the sump first. Make sure
there is enough room so the backup pump and
the main pump do not touch each other.

Select the installation method that will best suit
your needs from the diagrams at the right. Full
instructions for each installation method are
provided on the following pages.

Installation will take a couple hours.

Page 3

Installation C

Direct Discharge

to Outside

Page 6

Installation D
Connection
to Existing
Discharge Pipe
Page 7

Pump & Pipe

PUMP

WIRE

PIPE ADAPTER

DRILL 1/8" HOLE

IF CHECK

VALVE USED

FLOOR

JOIST

MAIN
AC PUMP

SLOPE

PIPE

DOWN

RIGID

1-1/2"

PVC PIPE

PRO SERIES

BACKUP PUMP

DRAIN TILE

UNION

OR CHECK

VALVE

CHECK
VALVE

Installation Instructions

INSTALLATION A:
DIRECT DISCHARGE TO THE OUTSIDE OF THE
BUILDING (Diagram A)

DANGER

!

Unplug the main AC pump when installing
the backup pump to avoid electric shock.
Failure to do so could cause serious injury
or death.

1. Cut a piece of 1½” rigid PVC pipe long
enough to reach from the bottom of the
sump pit to one (1) foot above the floor.
Prime and cement it to a 1½” pipe adapter,
then screw the adapter into the pump.

2. Secure the pump wire so that the plug on the
end will not fall into the sump. Attach the
wire to the pipe with a piece of tape.

3. Place the pump with the PVC pipe
attachment on the bottom of the sump floor
next to the main AC pump. The pumps
should not touch each other. Do not mount

the pump to any existing pipes; it should be
placed on the floor of the sump. A brick may
be placed under the pump if there are rocks
or other debris on the sump floor that may
clog the pump.

4. Attach a union or a check valve to the top of
the 1½” pipe. This will allow the pump to
be removed easily, should the need arise.

The path of the rest of the pipe and the details
of each installation will vary. Using sound
plumbing practices, route the discharge pipe to
an exterior wall via the shortest path with the
fewest turns. More turns will reduce the
pumping capacity. The pipe section exiting the
building should be on a downward slope so that
the water in the pipe will exit outside instead of
returning to the sump pit. Be sure to seal the
hole in the wall where the pipe exits, and prime
and cement or clamp all connections securely to
prevent leaking. When directly discharging to
the outside of the building, no check valve is
required. However, a check valve will prevent
water from flowing back into the pit when the
pump has stopped.

If you use more than a total of 20 feet

CAUTION

pipe in the installation (including vertical
and horizontal runs), install a check valve in
place of the union. Make sure it is installed
with the arrow pointing up, or it will not
prevent the backflow of water. When a check
valve is used, a 1/8” hole must be drilled in
the PVC pipe above the Pro Series pump.
Drill the hole at a 45° angle toward the
bottom of the sump to avoid splashing water
outside the sump pit. Make sure the hole is
above the water line and below the check
valve. If a hole is not drilled above the
pump, an air lock may prevent the pump
from operating.

of

1

2

3

4

Diagram A

Page 4

Pump & Pipe

PUMP

WIRE

PIPE

ADAPTER

FLOOR

JOIST

MAIN
AC PUMP

RIGID

1-1/2"

PVC PIPE

CHECK
VALVE

1/8" HOLE

45º ELBOW

"Y" CONNECTOR

CHECK

VALVE

PRO SERIES

BACKUP PUMP

DRAIN TILE

SLOPE

PIPE

DOWN

Installation Instructions

INSTALLATION B:
CONNECTION TO AN EXISTING DISCHARGE PIPE
(Diagram B)

Depending on your installation requirements,
PVC pipe lengths will vary. Cut the pipes and
assemble them as shown in photo #7. Do not

cement them together until you are sure they are
cut to the correct lengths. It is important to

keep the discharge pipes on both pumps parallel
to each other, so that the pumps remain flat on
the floor of the sump. More detailed
instructions follow.

DANGER

!
Unplug the main AC pump when installing
the backup pump to avoid electric shock.
Failure to do so could cause serious injury or
death.

1. Cut a piece of 1½” rigid PVC pipe long enough

to reach from the bottom of the sump pit to
one (1) foot above the floor. Prime and
cement it to a 1½” pipe adapter, then screw
the adapter into the pump.

2. Install a check valve on the top of the PVC

pipe attached to the Pro Series pump. Make
sure it is installed with the arrow pointing up
or it will not prevent the backflow of water.

2

3. When a check valve is used, a 1/8” hole
must be drilled in the PVC pipe above the
Pro Series pump. Make sure it is above the
water line and below the check valve. Drill
the hole at a 45º angle toward the bottom
of the sump to avoid splashing water
outside the sump pit. If a 1/8” hole is not
drilled in the pipe above the pump, an air
lock may prevent the pump from operating.

4. If there is no check valve on the discharge
pipe of the main AC pump, one must be
installed at this time. Cut the discharge pipe
approximately one (1) foot above the floor.
Install a check valve on the top of the pipe
and tighten the bottom hose clamp. Now
prime and cement a small piece of 1½” PVC
pipe to the bottom of a “Y” connector. Prime
and cement the top of the “Y” assembly to the
discharge pipe with the “Y” extension facing
down toward the backup pump. Now connect
the bottom of the assembly to the check valve
and tighten the hose clamp.

5. Secure the pump wire so that the plug on the
end will not fall into the sump. Attach the
wire to the pipe with a piece of tape.

3

CAUTION

4

7

under the pump if there are rocks
or other debris on the sump floor
that may clog the pump.

7. Connect a piece of 1½” PVC pipe
above the check valve of the Pro
Series pump, and attach a 45°
elbow to that pipe. Extend
another piece of pipe to reach
from the 45° elbow to the “Y”
connector on the other pipe.

8. Prime and cement all pipe
connections securely to prevent
leaking, and tighten all the hose
clamps.

5

6

1

Page 5

6. Place the pump with the PVC pipe attachment
on the bottom of the sump floor next to the
main AC pump. The pumps should not touch
each other. Do not mount the pump to any
existing pipes; it should be placed on the
floor of the sump. A brick may be placed

Diagram B