Petsafe HPA11-10888 Installation Manual
BIG Cat Door
Model Number
Numéro de modèle
Número de modelo
HPA11-10888
installation guide
guide d’installation
guía de instalación
Please read entire guide before beginning
Veuillez lire l’intégralité de ce manuel avant de commencer.
Lea todo este manual antes de comenzar a usar el producto.
2 Customer Care Center 1-800-732-2677
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards.
Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in
death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous situation
which, if not avoided, could result in minor or moderate injury.
NOTICE is used to address practices not related to personal injury.
•When children are present in the home, it is important to consider the pet door
during child proofing activities, the pet door may be misused by a child resulting in
the child accessing potential hazards that may be on the other side of the pet door.
Purchasers/Homeowners with swimming pools should ensure that the pet door is
monitored at all times and that the swimming pool has adequate barriers to entry.
If a new hazard is created inside or outside of your home, which may be accessed
through the pet door, Radio Systems® Corporation recommends that you properly
guard access to the hazard or remove the pet door. The closing panel or lock, if
applicable, is provided for aesthetic and energy efficiency purposes and is not
intended as a security device. Radio Systems® Corporation will not be liable for
unintended use and the purchaser of this product accepts full responsibility for
oversight of the opening it creates.
•Power Tools. Risk of severe injury; follow all safety instructions for power tools. Be
sure to always wear proper safety equipment.
•The user, prior to installation, must become familiar with all building codes that
may affect the installation of the pet door and determine, along with a licensed
contractor, its suitability in a given installation. This pet door is not a fire door. It is
important for the owner and contractor to consider any risks that may be present
inside or outside of the pet door, and any risks that may be created by subsequent
changes to your property and how they may relate to the existence and use,
including misuse of the pet door.
•Be sure to use heavy scissors for cutting the core covers.
•If cutting a metal surface, be aware of sharp edges to prevent injury.
•Keep these instructions with important papers; be sure to transfer these instructions
to the new owner of the property.
•If homeowner’s door or other application is not level, the pet door must be marked
level to swing properly.
•When applying cutting template there should be a minimum of 3” between the
bottom and sides of the door and the outer edge of the template to maintain the
structural integrity of the door.
•Make sure there is nothing underneath the door where you will be drilling the holes
or cutting out opening.
•Use a manual screwdriver to tighten screws. Do not overtighten. Overtightening
can warp the pet door frame.
•It is not possible to cut holes in tempered or double pane glass except at the time of
manufacture. Consult a professional glazier or glass manufacturer to install the pet
door in a glass door or window.
www.petsafe.net 3
Thank you for choosing the PetSafe® brand. You and your pet deserve a companionship that includes
memorable moments and a shared understanding together. Our products and training tools promote a lifestyle
of protection, teaching, and love—essentials that influence memories for a lifetime. If you have any questions
about our products or training your pet, please visit our website at www.petsafe.net or contact our
Customer Care Center at 1-800-732-2677.
PRODUCT WARRANTY
To get the most protection out of your warranty, please register your product within 30 days at
www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full warranty and
should you ever need to call the Customer Care Center, we will be able to help you faster. Most importantly,
PetSafe® will never give or sell your valuable information to anyone. Complete warranty information is
available online at www.petsafe.net.
Table of Contents
Kit Includes .............................................................. 4
Tools Needed ............................................................ 4
Key Definitions............................................................ 5
Installation in Non-Glass Doors.............................................. 5
Installation in Glass Doors and Windows..................................... 10
Installation in Walls....................................................... 10
4-Way Locking System.................................................... 10
Replacement Parts and Accessories...........................................11
Terms of Use and Limitations of Liability .......................................11
Francais............................................................... 12
Español ...............................................................22
4 Customer Care Center 1-800-732-2677
Kit Includes
Tools Needed
NOTE: The Big Cat Door can be installed in most doors and walls. Installation in thinner or thicker
applications may not require the plastic core covers and tunnel support. Additional skills, tools and materials
(such as wood framing and hardware) may be required. It is not possible to cut holes in tempered or double
pane glass except at the time of manufacture. Consult a professional glazier or glass manufacturer to install
the pet door in a glass door or window.
Want Professional Installation Help?
Invisible Fence® Brand installers (where available) may come to your home and install your new PetSafe® Pet
Door for an additional cost. Contact the Customer Care Center at 1-877-866-DOGS (3647) or visit the
website at www.invisiblefence.com for more information.
Tools Needed
BIG Cat Door
Cutting Template
NOTICE
When applying cutting template there should be a
minimum of 3”between the bottom and sides of the
door and the outer edge of the cutting template to
maintain the structural integrity of the door.
NOTICE
It is not possible to cut holes in tempered or double
pane glass, except at the time of manufacture. Consult
a professional glazier or glass manufacturer to install
the pet door in a glass door or window.
Non-Glass Door Template
Shoulder Height Shoulder Height
9¼”
(235mm)
1¹³⁄₁₆” (46mm)
9”
(228mm)
Center Line
Center Line
Center Line
G
l
a
s
s
D
o
o
r
&
W
i
n
d
o
w
T
e
m
p
l
a
t
e
1
0
³
⁄
”
(
2
6
3
m
m
)
d
i
a
m
e
t
e
r
Jigsaw
Hammer
Drill
½” (13mm)
Drill Bit
Slotted & Phillips
Screwdrivers
Pencil
Masking or
Painter’s Tape
Scissors
Tape Measure
Level
Optional
•Duct Tape
•Caulk
Hacksaw
Safety
Equipment
www.petsafe.net 5
Key Definitions
• Outer Frame Size: Overall pet door dimensions
• Cut-Out Size: Dimensions of opening cut in homeowner’s door for proper fit and pet door installation
• Flap Opening Size: Usable flap size for pet to enter and exit through pet door
• Interior Frame: Pet door frame on the inside of home; frame with flap and 4-way lock
• Exterior Frame: Pet door frame on the outside of home
• Plastic Core Covers: Plastic pieces that cover the cut-out or “core” of the homeowner’s door
• 4-Way Lock: Red knobs on sides of interior frame used to control the pet’s access to the pet door
• Screw Guide: Plastic tube that helps guide the screw through the screw hole from the interior frame
to the exterior frame
• Tunnel Support: U-shaped piece that holds the plastic core covers to create a tunnel between the interior
and exterior frames
Installation in Non-Glass Doors
Determine Pet Door Location
1A Measure and mark your pet’s shoulder height on
the interior side of door.
1B Determine location for the pet door. Draw a
vertical center line through the shoulder height line
using a level.
Prepare Door
2A Remove door by removing door hinge pins.
2B Place on a raised level surface such as saw
horses. Place interior side of door facing up.
Helpful Tip: Clamp down the door to prevent it
from moving.
Note:
The Pet Door can be installed with the
door hanging based on your skill level.
Step
1
1A
1B
NOTICE
If homeowner’s door or other application is
not level, the pet door must be marked level to
swing prope
rly.
Step
2
2A
2B
6 Customer Care Center 1-800-732-2677
2C Cut out template for Non-Glass Doors. Match the
marked lines on the door with the shoulder and center lines
on the template. Tape template in place and trace template.
Make sure to trace underneath tape and connect the
corners. Remove the template and any excess tape from the
door.
Cut Pet Door Opening
3A Drill ½” (13mm) holes in inside corners and center of
bottom curve of drawn template.
Helpful Tip: Use both hands to hold drill steady and
straight at a 90° angle.
3B Beginning in one of the holes just drilled, cut along the
drawn template lines. After cutting out the opening, you
may need to recut to square the opening. This is necessary
for the pet door frame to fit correctly.
Helpful Tip: Apply masking or painter’s tape on bottom
of jigsaw and outer edges of drawn template to protect
door finish. Use a file to remove burrs after drilling and
cutting to make cutting and installation easier.
Helpful Tip: Use proper saw blade length and type
according to door thickness and material (for example
a wood blade for a wood door and a metal blade for a
metal door). Cut slowly using both hands to hold the saw
steady and straight at a 90° angle. This will help prevent
the blade from cutting unevenly between interior and
exterior sides of the door.
2C
NOTICE
When applying cutting template there should be
a minimum of 3” between the bottom and sides
of the door and the outer edge of the cutting
template to maintain the structural integrity of
the door.
Step
3
3A
3B
NOTICE
Make sure there is nothing underneath the door
where you will be drilling the holes or cutting
out opening.
www.petsafe.net 7
Fit Core Covers
4A Measure the thickest part (T) of your cut-out. Note
this measurement.
4B Depending on the thickness of your door, you may
not need the tunnel support and plastic core covers or the
plastic core covers may need to be trimmed for your
installation. Use the “Plastic Core Covers Cutting Guide”
(Chart 1) to determine this. If you are using the plastic
core covers and tunnel support, go to Step 4C. If you
are NOT using the plastic core covers and tunnel support,
go to under Step 5.
Plastic Core Covers Cutting Guide
Cut-Out
Thickness (T)
Plastic Core Cover
Cutting Instructions
3
⁄16” - ½”
(5 mm -13 mm)
DO NOT use plastic core covers and
tunnel support. Go to Step 5.
½” - 1 ¾”
(13mm - 44 mm)
If cut-out thickness (T) does not line
up with a groove on the plastic core
cover, then cut to next groove that
is smaller than the cut-out thickness
(T). See illustration 4B. Use tunnel
support. Cut and go to Step 4C.
1 ¾” - 2”
(44 mm - 51 mm)
No cutting of plastic core covers is
needed. Use tunnel support. Go to
Step 4C.
Chart 1
4C Insert the long plastic core cover into channel of
“U”-shaped section of tunnel support. Insert the short
plastic core cover into channel of straight section of
tunnel support.
4D Turn over assembled tunnel and insert plastic core
covers of assembled tunnel between frame posts and
lip on flap opening of exterior frame (frame without the
flap). Tunnel support should be facing up.
Optional:
Use duct tape in the
corners of core covers to help secure
in place and to improve weather
resistance.
4A
4C
4D
Optional
Core Cover
cut to
next
smaller
line
4B
Step
4
8 Customer Care Center 1-800-732-2677
Install Pet Door
5A
Optional:
If the door cut-out thickness (T) is 1” (25mm)
or more, insert the screw guides into the screw holes on the
backside of the interior frame (frame with flap and 4-way lock).
The screw guides help guide the screws through the screw holes
from the interior frame to the exterior frame.
Before putting away your jigsaw, place the interior
frame (frame with flap and 4-way lock) inside the cut-out and
check the fit. Then place the exterior frame (with assembled
tunnel if needed for your installation) into the underside of
the cut-out to check the fit. If the frames do not fit inside the
opening, you may need to recut opening before proceeding
with installation.
5B Before installing the pet door, you need to determine
which screw length is needed for your installation.
Depending on your door thickness, the screws may need to
be trimmed with a hacksaw or screw cutter. If the screws
are too long, the finishing plugs will not fit. Use the Screw
Selection Guide (Chart 2) to select which screw to use and
if it needs to be trimmed for your installation. To trim screw,
insert binder post onto end of screw to protect thread. Using
the binder post as a guide, cut screw to correct length with
a hacksaw. After cutting to length, remove the binder post to
clean screw threads. Repeat process with remaining screws.
Screw Selection Guide
Screw Length Cut-Out Thickness (T) Trimming Instructions
₉⁄₁₆” screw (15mm)
3
⁄16” - ₉⁄₁₆” (5mm - 14mm)
No trimming needed.
1 ₇⁄₁₆” screw (37mm)
₉
⁄₁₆” - 1 ¹⁄₁₆” (14mm - 27mm)
Trim screw to door thickness
(T) +
₅
⁄₁₆” (8mm)
. (See Illustration 5B)
1 ¹⁄₁₆” - 1 ₇⁄₁₆” (27mm - 36mm)
No trimming needed.
2
¹⁄₁₆”
screw (53mm)
1 ₇⁄₁₆”
-
1 ¹¹⁄₁₆”
(36mm - 43mm) Trim screw to door thickness
(T) +
₅
⁄₁₆” (8mm)
. (See Illustration 5B)
1 ¹¹⁄₁₆”
- 2” (43mm - 51mm) No trimming needed.
Chart 2
5C Place exterior frame (with assembled tunnel if needed
for your installation) into cut-out from underside of door.
Next, place interior frame into cut-out aligning with
exterior frame. Insert binder posts into screw holes in
exterior frame from underside of door. Hold binder post in
place and insert appropriate length screw into screw holes
in interior frame.
Helpful Tip: Use saw horses, table or other work
surface to hold exterior frame in position while installing
the pet door.
Helpful Tip: Look through screw holes to help align
interior and exterior frames.
Optional
5A
T+
5
∕
₁₆"
(8mm)
5B
5C
Step
5
www.petsafe.net 9
5D Use a screwdriver to evenly tighten screws
throughout frame. After tightening screws, check to make
sure flap swings freely and moves back to the center to
meet magnet on bottom of interior frame. It may be
necessary to adjust screws to make sure frames cover
cut-out and the flap swings freely.
5E Insert finishing plugs into screw holes in interior
and exterior frames for a polished look.
Optional:
Caulk inside threshold where frames,
core covers, and tunnel support meet for weather
resistance.
Training Pet
6A Rehang your door and begin training your pet. It may
help for you to be on one side of the door and your pet
on the other. Lift or tape open flap and try to talk your pet
through the pet door. After your pet has gone through a
few times, allow the flap to touch your pet’s back so they
will become comfortable using the pet door. If your pet
will not go through the door, tape the flap open until they
use it on their own. Do not use the 4-way lock until your
pet is familiar with using the pet door.
Helpful Tip: Try treats or toys to encourage your pet to go
through the pet door and become comfortable using it.
NOTICE
Use a manual screwdriver to tighten screws. Do
not overtighten. Overtightening can warp the pet
door frame.
5D
Optional
5E
Step
6
6A
10 Customer Care Center 1-800-732-2677
Installation in Glass Doors and Windows
The Big Cat Door is also designed for installation in glass windows and doors. Cutting glass is a skilled job and
should be done by a professional glazier or glass manufacturer. To install the pet door in glass, mark your pet’s
shoulder height and location for the pet door using instructions listed in Step 1 under Non-Glass Doors.
Your glazier will need to cut a circular hole with a diameter of 10 ³/₈ “ (263mm) with the center of the circle
1¹³⁄₁₆” (46mm) below the shoulder height mark. After the cut-out is made, then the pet door can be installed
using the installation instructions under Non-Glass Doors starting with Step 5B.
Sliding Glass Door or
Window Installation:
If installing the pet door in a sliding glass
door or window, the pet door should be
installed on the inner panel with the
interior frame on the inside of the house so
the 4-way lock does not prevent your door
or window from working properly.
(See Figure 1)
Installation in Walls
Follow the instructions for Non-Glass Doors using the enclosed cutting template. Additional skills, tools and
materials (such as wood framing and hardware) will be required.
4-Way Locking System
The 4-way lock is fitted on the inside of your door and allows you to control your pet’s access in and out of
your home. Do not use the 4-way lock until your pet is familiar with using the pet door.
Knobs
Locks
In-Only: The in-only access option allows your
pet to enter the pet door but does not allow your
pet to exit. This access option is useful at nighttime
or if you need to take your pet to the vet. To set the
pet door to in-only access, turn the right and left
knobs to the upright position with the locks inside
the flap opening.
Out-Only: The out-only access option allows your
pet to exit the pet door but does not allow your pet
toenter. To set the pet door to out-only access, turn
the right and left knobs until positioned over the
interior side of the flap with the locks positioned
awayfrom the flap opening.
NOTICE
It is not possible to cut holes in tempered or double pane glass except at the time of manufacture.
Consult a professional glazier or glass manufacturer to install the pet door in a glass door or window.
Outer Panel Inner Panel
Pet Door
(exterior frame)
Pet Door
(interior frame with 4-way lock)
Outside of house
Insidee of house
Figure 1
Loading...