Petsafe Drinkwell D2CN-RE Operating Manual

D2CN-RE

Platinum Pet Fountain - 5 Litres

鉑金版寵物噴泉飲水器 - 5 公升

珀金版宠物喷泉饮水器 - 5 公升

Please read this entire guide before beginning

請在開始使用產品前閱讀本指南全文

请在使用之前全面阅读本指南

Operating Guide

操作指南

操作指南

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IMPORTANT SAFETY INFORMATION

Explanation of Attention Words and Symbols used in this guide

WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.

CAUTION, used without the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in harm to
your pet.

NOTICE is used to address safe use practices not related to
personal injury.

When using electrical appliances, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and/or
injury to persons, including the following:

• To reduce the risk of injury, close supervision is necessary when
an appliance is used by or near children.

• To protect against electric shock, do not place Power Cord or
plug in water or other liquids.

• Only use attachments recommended or sold by the
manufacturer.

• Do not use outdoors. FOR INDOOR HOUSEHOLD USE ONLY.

• Do not unplug by pulling on Power Cord. To unplug, grasp the
plug, not the Power Cord.

• Do not operate any appliance if it has a damaged Power Cord
or plug, or if it is malfunctioning or has been damaged. Call
Customer Care Centre immediately for further instructions.

• For a portable appliance - To reduce the risk of electrical shock,
do not place or store an appliance where it can fall or be pulled
into a tub or sink.

• Always unplug any appliance when not in use, before putting
on or taking off parts and before cleaning. Never pull on the
electrical Power Cord to remove the plug from the wall outlet.

• Do not use an appliance for anything other than its intended use.

• If the plug of this device gets wet, turn off the electricity to that
outlet. Do not attempt to unplug.

• Examine this appliance after installation. Do not plug in if there
is water on the Power Cord or plug.

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• Do not allow pets to chew on or swallow any parts. If you are
concerned about the Power Cord, purchase a cord conduit (a hard
plastic protector) at any hardware store.

• The Pet Fountain parts are BPA-FREE. However, some animals
have been known to be sensitive to plastic food and water
containers. If your animal shows signs of an allergic reaction to the
plastic, please discontinue use until you have consulted with your
veterinarian.

• The Pet Fountain is intended to run continuously (always plugged
into electricity), as long as the water level is maintained and the
Pet Fountain is cleaned regularly. Be sure to check the Pet Fountain
regularly to help prevent damage to the Pump, as the water may
get consumed or evaporate causing the Pump to run dry.

• Do not attempt repairs on the Pump yourself.

• To avoid the possibility of the plug or outlet getting wet, the outlet
should always be above the level of the Pet Fountain.

• If an extension cord is necessary, an extension cord with a proper
rating should be used.

• The electrical use of this appliance is 2 watts.

• Do not use appliance for anything other than intended use. The use
of attachments not recommended or sold by the manufacturer may
cause an unsafe condition. Do not modify the unit.

• Do not install or store appliance where it will be exposed to
weather or temperatures below 4.5° C.

• Read and observe all important notices listed on the appliance and
in the packaging.

SAVE THESE INSTRUCTIONS

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Thank you for choosing the PetSafe® brand. You and your pet deserve a
companionship that includes memorable moments and a shared understanding
together. Our products promote a lifestyle of protection, teaching and love; essentials
that influence memories for a lifetime. If you have any questions about our products,
please visit our website at www.petsafe.net or contact our Customer Care Centre.

Table of Contents

Components ............................................................5

Features ................................................................5

Key Definitions ..........................................................6

Operating Instructions ....................................................7

Pet Fountain Disassembly & Cleaning .......................................8

Pet Fountain Reassembly .................................................10

Pump Maintenance ..................................................... 11

The Pet Fountain and Your Environment .....................................12

General Tips ...........................................................13

Warranty and Customer Care .............................................13

Compliance ...........................................................14

Important Recycling Advice ...............................................14

Terms of Use and Limitation of Liability ......................................15

Traditional Chinese ..................................................16

Simplified Chinese ...................................................30

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Components

Features

Housing

Housing Lid

Bowl

Pump (Motor) with

Flow Control Knob

Reservoir

Reservoir Cap

Charcoal Filter

Inline Plug &

Power Cord

Pre-Filter

Free-Falling Stream
of Water entices
pets to drink more

Snap-On Lid Replaceable Charcoal

Filter removes bad

tastes & odours

Pre-Filter

Adjustable Flow Control

5 L Water Capacity

Dishwasher Safe

Reservoir

Receiving Ramp
reduces splash

Submersible Pump

for nearly

silent operation

Low-Voltage (12V) System

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Key Definitions

Housing: The water is pumped up through the Housing to cycle through the Charcoal

Filter and out the spout to create a waterfall into the Bowl.

Housing Lid: The Housing Lid snaps in place over the Housing, keeping pets out of
the Charcoal Filter.

Charcoal Filter: is a 3-layer carbon filter with granulated carbon made from
coconut shells. The Charcoal Filter absorbs bad tastes and odours as the water passes
through and helps keep the water tasting fresh and more appealing to pets.

Pre-Filter: This small intake grate catches large particles such as hair and kibble
before they reach the Charcoal Filter. The Pre-Filter can be removed by pulling up on
the lip at the top. To replace, slide back into place over the Flow Control Knob and
push down until it clamps around the knob.

Bowl: The Bowl is the foundation of the Pet Fountain. It features two handles on either
side of the Pet Fountain as well as a “cord channel” to hide the cord from view.

Flow Control Knob: The black knob attaches to the Faceplate and adjusts the rate
of water flow. The Pre-Filter will snap around the neck of the Flow Control Knob which
will lock it into place.

Pump (Motor): The small submersible aquarium Pump can be dismantled for
cleaning. Important: THE PUMP IS NOT DISHWASHER SAFE! Remove Pump from
Pet Fountain before cleaning (See section “Pump Maintenance”). The Pump also
features a removable Inline Plug for easy attachment.

Reservoir: The extra capacity Reservoir holds over 1.89 litres of water. The Reservoir
Cap will help to minimize spills when you refill the Reservoir.

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Operating Instructions

Important: DO NOT RUN DRY - FOR INDOOR USE ONLY. Pet Fountain will come

fully assembled and ready for use.

1. As with any electrical device, check the electrical Power Cord for any tears or
damage before use.

2. Make sure the Inline Plug is connected. (No silver showing)

3. Remove the Housing Lid by placing your index fingers into the inset groves on
either side of the Housing Lid. Lift up. Set the Housing Lid aside.

4. Lift up the Reservoir and
check to make sure the
Intake Tube is properly
inserted into the Pump
(Fig. 1 & 2).

5. Insert the Charcoal Filter. The Charcoal Filter will fit into the two triangular slots in
the centre of the Housing. The Charcoal Filter fits narrow side down and the black
side faces the front of the Pet Fountain. The Charcoal Filter will slide easily into place.

NOTE: Rinse the Charcoal Filter thoroughly under cool
water before placing into the Housing. This will remove
any loose charcoal dust, which is harmless. A small
amount of charcoal dust may shed for the life of the
Charcoal Filter. This is normal and not harmful to your
pet(Fig.3).

6. Place the Pet Fountain in desired location. Do not
pick up a full Pet Fountain by the Housing. Only
use the handles located on the bottom of the Bowl
on either side of the Pet Fountain. If placing on carpet, tile or wood flooring
use a protective surface such as a towel or placemat to protect your floor from
splashing or dripping from your pet.

7. Fill the Pet Fountain with water. This includes the Bowl and the Housing. This will
prime the Pump. Replace the Housing Lid and snap into place.

Fig. 1 Fig. 2

Fig. 3

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8. Remove the Reservoir by lifting up and away from the Pet Fountain. Turn the
Reservoir upside down and remove the Reservoir Cap. Fill the Reservoir with water
and replace the Reservoir Cap. Holding the Reservoir upside down and backwards
to the Pet Fountain (Fig. 4), quickly turn the Reservoir right side up and slide into
place (Fig. 5). The water level will equalize to approximately 1.27 cm below the
rim of the Bowl.

9. Before you plug in the Pet Fountain make sure the Power Cord and your hands
are dry. Plug the Pet Fountain into a standard electrical outlet.

10. Set your desired flow rate with the Flow Control Knob,
located to the right of the receiving ramp. In the 10
o’clock position for a smaller stream or in the 2 o’clock
position for a stronger stream (Fig. 6).

11 . Add water to the Bowl as needed. Do not let the

water level fall below the Flow Control Knob or you
may risk Pump failure. Replacement Pumps are sold
separately by contacting the Customer Care Centre at
[e-mail].

Pet Fountain Disassembly & Cleaning

Important: Pet Fountain must be cleaned to continue working normally.

CHARCOAL FILTERS: Change every 2 to 4 weeks.

1. Charcoal Filters should be changed every two to four weeks. Replace Charcoal
Filters more frequently when using the Pet Fountain for multiple pets or pets that
produce a lot of saliva.

2. Charcoal Filters are an added feature of the Pet Fountain. Their use is not required
for normal operation.

3. Charcoal Filters may be rinsed out when the Pet Fountain is cleaned. Do not wash
with soapy water since you cannot remove all the soap residue.

Fig. 4 Fig. 5

MIN MAX

Fig. 6

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PET FOUNTAIN: Clean once a week.

1. Unplug the Pet Fountain, remove Housing Lid and
remove the Charcoal Filter.

2. Remove the Reservoir.

3. Empty the water out of the Pet Fountain.

4. Remove the Pre-Filter by gently pulling up on the top lip
of the Pre-Filter and wash with soap and water (Fig. 7).

5. Remove the Housing by gently pushing in on either side of the Pet Fountain where
the curve meets the seam. Gently lift up (Fig. 8-10).

Important: You will notice the right side of the Housing will offer some resistance as
the water Intake Tube pulls away from the Pump.

6. Next, remove the Pump by disconnecting the Inline Plug (Fig. 12), then lift it out
of the Pet Fountain. Clean away any hair or kibble that may have accumulated
around the Flow Control Knob and the Intake Plate of the Pump.

7. Once the Pet Fountain is completely disassembled you will have 6 plastic parts.

8. Clean the Pet Fountain parts with warm water and soap. You can also put the Pet
Fountain in the dishwasher (not the Pump). Remove the Pump before placing in the
dishwasher. It is recommended that you turn down the heat of the dishwasher
if possible.

9. If you have troubles reaching certain spots or hard-to-reach corners, try using a
cotton swab or purchase the Drinkwell® Cleaning Kit, a 3-Brush Kit. To purchase
a Cleaning Kit, visit our website at www.petsafe.net to locate a retailer near you
or contacting the Customer Care Centre at [e-mail].

Fig. 7

Fig. 8

Fig. 9

Fig. 10

Fig.

12

Inline Plug

Fig. 11

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Pet Fountain Reassembly

1. Replace the Pump into its location in between the three posts on the right side of
the Pet Fountain. Gently push down to engage the suction cups. (Fig. 13 & 14)

2. Thread the plug through the opening next to the Pump. Under the arch you can
tuck the Power Cord into “cord channels” (Fig. 15), then move the Power Cord
along the back of the Pet Fountain to the Power Cord “Pass-Through”. (Fig. 16)
Use this “Pass-Through” to keep the Power Cord from showing.

3. Line up the Housing unit over the Pump and then the Bowl. You will want to line
up the Intake Tube to fit directly into the Pump. Once in place, gently push down,
locking the Housing into place (Fig. 17 & 18).

Fig. 13 Fig. 14

Fig. 15

Power Cord “Pass-Through”

Fig. 16

Intake

Tube

Fig. 17

Fig. 18

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4. Replace the Pre-Filter over the Flow Control Knob by
sliding the narrow end in first. The lip on the top of the
Pre-Filter should be facing the front of the Pet Fountain,
push down to snap it into place (Fig. 19).

5. Replace the Charcoal Filter and the Housing Lid.

6. Replace the Reservoir.

Pump Maintenance

Important: Cleaning the Pump is essential to the longevity of the Pet Fountain, as

well as the cleanliness of the water. Clean the Pump every 2 weeks. Warranty may be
voided if the Motor is not cleaned.

1. Remove the Pre-Filter and Housing from the Bowl.

2. Gently lift the Pump out of its resting place. Suction cups on the bottom of the
Pump will hold it in place. A small amount of force may be necessary.

3. Once the Pump is out of the Pet Fountain, with your thumb and forefinger, gently
squeeze on either side of the Faceplate, and pull it off. It may be necessary to
insert a fingernail into the seam of the Faceplate to pry it off (Fig. 20-21).

Fig. 19

Pump

Impeller Intake Plate

Faceplate with

Flow Control Knob

Fig. 20 Fig. 21

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4. Next, you will want to remove the Intake Plate by placing your fingernail
underneath the small lip located on the narrow side of the tear drop shaped
Intake Plate Pull-Tab and pull it out (Fig. 22-23).

5. Once the Intake Plate is removed, you can also
remove the Impeller (white, 3-bladed propeller)
which is held in place magnetically. To remove
the Impeller, use a fingernail to get underneath a
blade and lift out (Fig. 24).

6. Once the Pump is disassembled you can clean
the parts with warm soapy water. Use a cotton
swab or the “motor” brush from the Drinkwell®
Cleaning Kit to get into the Pump’s motor cavity
and remove any build-up. For added disinfecting
and hard water removal, clean the Motor with white vinegar.

7. Once the parts are clean you can reassemble the Pump for use.

a) Replace the Impeller.
b) Replace the Intake Plate.
c) Replace the Faceplate with the Flow Control Knob attached to it.

The Pet Fountain and Your Environment

If you live in a humid environment and have problems with mold or algae, soak all
Pet Fountain parts in a diluted vinegar solution (20% White Vinegar and 80% Water)
for 10 minutes after regular cleaning. Also, pour the diluted vinegar solution into the
Pump’s motor cavity.

If you have hard water, small white mineral deposits may form on or inside the Pump.
This can eventually prevent the Impeller from turning properly. To avoid replacement or
damage to the Pump, please take the following precautions:

• Clean the Pump more frequently.

• Clean the Pump with a diluted vinegar solution weekly.

• Use bottled water instead of tap water.

Intake Plate

Pull-Tab

Fig. 22

Fig. 23

Fig. 24

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General Tips

• When being introduced to the Pet Fountain, your pet may be cautious of this new
and unusual object. After beginning operation of your Pet Fountain, simply allow
your pet to adjust at his or her own pace. Some pets may take several days or
longer to begin use, while others will start right away.

• Your pet may prefer that the Pet Fountain be placed away from their normal
feeding area. Try placing it in another location, such as a different area of the
kitchen or in a bathroom or utility room.

• Add ice cubes to the Bowl for refreshing, ice-cold running water!

Warranty and Customer Care

This product has the benefit of a 1 (one) year limited manufacturer’s warranty. This
warranty does not cover damage from accidents, misuse or abuse. It also specifically
excludes incidental or consequential damages as allowed by law. Loss of function
as a result of lack of cleaning, debris or mineralization from “hard water” does not
qualify under this warranty (Refer to cleaning instructions and environmental notes).

Details of the warranty applicable to this product and its terms can be found at
www.petsafe.net and/or are available by sending an email to: [e-mail].

Please contact your local Customer Care Centre with any set-up or technical
difficulties you experience, and if necessary to assist in the replacement of your
product. For a listing of Customer Care Centres in your area, visit our website at
www.petsafe.net.

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Compliance

This equipment complies with the EMC and Low Voltage Directives.
Unauthorised changes or modifications to the product that are not
approved by Radio Systems Corporation may violate EU regulations,
could void the user’s authority to operate the equipment, and will void
the warranty.

The Declaration of Conformity can be found at:
http://www.petsafe.net/customercare/eu_docs.php.

Important Recycling Advice

Please respect the Waste Electrical and Electonic Equipment regulations
in your country. This equipment must be recycled. If you no longer require
this equipment, do not place it in the normal municipal waste system.
Please return it to where it was purchased in order that it can be placed
in our recycling system. If this is not possible, please contact the Customer
Care Centre for further information.

Covered by: U.S. Patents No. 5,799,609 / 5,842,437 / 7,757,636