Petsafe Deluxe Big Dog Remote Trainer User Manual [en, es, fr]

PetSafe

Remote Trainer

Operating and Training Guide Guide d’emploi et de dressage

Guía para el uso y el amaestramiento

Please read this entire guide before beginning

Veuillez lire entièrement le guide avant de commencer.

Por favor, lea completamente esta guía antes de comenzar

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Thank you for choosing PetSafe®. Our mission is to ensure your pet’s safety by providing you the tools and techniques to successfully train your pet. If you have any questions, please contact the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net.

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Table of Contents

Components ...............................................................................................3

Other Items You May Need ..........................................................................3

How the System Works ................................................................................3

Key Deﬁ nitions ...........................................................................................4

Operating Guide

Prepare the Remote Transmitter ................................................................5

Prepare the Receiver Collar .......................................................................6

Fit the Receiver Collar ..............................................................................7

Find the Best Intensity Level for Your Pet ..................................................8

Understanding the Remote Transmitter .....................................................9

Training Guide

General Tips ...........................................................................................10

Teaching Basic Obedience

The “Sit” Command ............................................................................ 10

The “Come” Command ....................................................................... 11

The “Stay” Command .........................................................................12

Eliminating Unwanted Behavior

Jumping Up .........................................................................................12

Digging ...............................................................................................13

Chasing ...............................................................................................14

Trash Raiding ......................................................................................14

Excessive Barking ................................................................................15

Frequently Asked Questions ...................................................................... 16

Troubleshooting ........................................................................................ 17

To Pair the Remote Transmitter and Receiver Collar ...................................18

Test Light Instructions ..............................................................................18

FCC ......................................................................................................... 19

Français .................................................................................................. 20

Espagñol .................................................................................................38

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Components

Contact Points

Long

Lithium Batteries (CR2032)

Test Light

3-volt

War

ranty

Receiver Collar w/Short Contact Points

Remote

Transmitter

9-Volt Battery

Warranty Card

Operating and

Training Guide

Other Items You May Need

• Small Phillips screwdriver

• Pliers

• Scissors

• Lighter

• Non-metallic collar and 10-foot leash

How the System Works

The PetSafe Remote Trainer has been proven safe, comfortable, and effective for all pets over 8 pounds. This system assists you in controlling your pet without a leash in a range up to 100 yards. At the push of a button, the Remote Transmitter sends a signal, activating the Receiver Collar. Using the Remote Trainer consistently and correctly, many misbehaviors that your pet exhibits can be corrected or any basic obedience commands can be taught.

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Key Deﬁ nitions

Remote Transmitter: Transmits the radio signal to the

Receiver Collar. Arrow: Indicates the level of stimulation that will be

delivered to your pet. Intensity Level Dial: Provides a choice of 10 different

levels of stimulation to enable you to match the level to your pet’s temperament.

Transmitter Indicator Light: Indicates when any button on the Remote Transmitter is pressed. This light also serves as a low battery indicator.

Tone Only Button: Sends an audible tone to your pet. There is no stimulation associated with this button.

Stimulation Only Button: Delivers stimulation to your pet through the Contact Points. When this button is held down continuously for 8 seconds, the Remote Transmitter will “time-out”, and you must release and press the button again before any additional stimulation can be delivered to your pet.

Remote Transmitter

Arrow

Intensity

Level Dial Transmitter

Indicator Light Tone Only Button

Stimulation Only Button

Receiver Collar: Receives the radio signal from the Remote Transmitter.

Contact Points: Deliver stimulation to your pet.

Receiver Collar

Antenna

Receiver Indicator Light: Indicates when the Receiver Collar has been turned on or off. This light also serves as a low battery indicator.

Receiver

Indicator

Contact

Points

Light

ON/OFF

Button

Battery Lid

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Operating Guide

Step

Prepare the Remote Transmitter

To Insert and Remove the Battery

Hold the Remote Transmitter face down and pull the battery door open (1A).

2. Insert the 9-volt battery with the positive side oriented as shown (1B).

3. Replace the battery door by positioning the bottom edge (1C), and snap the battery

door into place.

To verify the battery has been inserted correctly

1. Press either button on the Remote Transmitter.

2. The Transmitter Indicator Light should come on.

3. If the Transmitter Indicator Light does not come on, you may have inserted the battery backwards. Try taking it out and turning it around.

4. If the Transmitter Indicator Light still does not come on, contact the Customer Care Center at 1-800-732-2677.

Transmitter Indicator Light – Function and Response

Remote Transmitter Function Transmitter Indicator Light Response

Any button is pressed Solid in color Low battery Flashes every 4 to 5 seconds

1C1A

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Step

Prepare the Receiver Collar

Your Receiver Collar comes with short Contact Points installed. Use the long Contact Points for pets with long or thick hair. Tighten the Contact Points with pliers one-half turn beyond ﬁ nger tight (2A). Check the tightness weekly.

To Insert and Remove the Batteries

1. Remove the screws with a small Phillips screwdriver (2B).

2. Slide the Battery Lid out.

3. Install two (2), 3-volt batteries positive (+) side up (2C).

4. Slide the Battery Lid into the Receiver Collar.

5. Reinstall the screws (2D). Do not over-tighten the screws.

Replacement batteries (3-volt, CR2032) can be found at many retailers. Contact the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net for a list of common retailers.

Receiver Collar

Batteries

(CR2032)

Waterproof

Seal

Turning the Receiver Collar On and Off

To turn the Receiver Collar on, press and release the On/Off Button. The Receiver Indicator Light will ﬂ ash twice after the button is released, indicating the Receiver Collar is ready to receive signals from the Remote Transmitter.

Once the Receiver Collar has been turned on, press the top button of the Remote Transmitter. Upon pressing, the Receiver Collar should beep for as long as the top button is pressed. If it does not, see “To Pair the Remote Transmitter and the Receiver Collar” in the Troubleshooting section.

To turn the Receiver Collar off, press and release the On/Off Button. The Receiver Indicator Light will ﬂ ash three times after the button is released, indicating the unit has been turned off.

Note: To extend the life of the batteries, turn the Receiver Collar off when it is not in use.

Important: If the Receiver Collar is left on continuously, the maximum battery life (before replacing batteries) will be two weeks.

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Receiver Indicator Light – Function and Response

Receiver Collar Function Receiver Indicator Light Response

Turning on Flashes two times Turning off Flashes three times Low battery Flashes every 4 to 5 seconds

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Step

Fit the Receiver Collar

Important: The proper ﬁ t and placement of your Receiver Collar is important for effective training. The Contact Points must have direct contact with your pet’s skin on the underside of his neck.

To assure a proper ﬁ t, please follow these steps:

1. Have your pet standing comfortably (3A).

2. Center the Contact Points underneath your pet’s neck, touching the skin (3B). If your pet has a long or thick coat, use the enclosed long Contact Points to reach through the hair. Note: It is sometimes

necessary to trim the hair around the Contact Points to make sure that contact is consistent.

3. The Receiver Collar should ﬁ t snugly, yet loose enough to allow one ﬁ nger to ﬁ t between the strap and your pet’s neck (3C).

4. Allow your pet to wear the collar for several minutes then recheck the ﬁ t. Check the ﬁ t again as your pet becomes more comfortable with the Receiver Collar. If your pet’s neck is less than 12” around, you will need to thread the part of the collar which includes the antenna through the buckle. It will be a tight ﬁ t.

5. Trim the collar as follows (3D):

a. Mark the desired length of the collar with a

pen. Allow for growth if your pet is young or grows a thick winter coat.

b. Remove the Receiver Collar from your pet

and cut off the excess. Important: Do not

cut the part of the collar containing the Antenna.

c. Before placing the Receiver Collar back

onto your pet, seal the edge of the cut collar by applying a ﬂ ame along the frayed edge.

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Care and Cleaning

For comfort, safety, and effectiveness of this product, please ensure that you check the ﬁ t of your pet’s collar frequently. This Guide describes proper collar ﬁ tting. If any skin irritation is observed, discontinue the use of the collar for a few days. If the condition persists beyond 48 hours, see your veterinarian.

To prevent skin irritation from occurring:

• The Receiver Collar should not be worn for more than 8 hours out of every 24-hour

period.

• Your pet’s neck and the Contact Points must be washed weekly with a washcloth and

mild hand soap, then rinsed thoroughly.

• Be sure that your pet’s neck is thoroughly dry before placing the Receiver Collar back

on his neck.

To Re-Thread the Collar

Slide Buckle

The slide buckle prevents the collar from becoming loose around your pet’s neck.

Ridges

The ridges must be facing up; the collar will slip if it is not properly threaded.

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Step

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Find the Best Intensity Level for Your Pet

The Remote Trainer has ten (10) different Intensity Levels. This allows you to choose the stimulation that is best for your pet.

Note: Always start at the lowest level and work your way up.

Once you have placed the Receiver Collar on your pet, it is time to ﬁ nd the Intensity Level that is best for your him. This is called the Recognition Level.

A slight change in your pet’s behavior, such as looking around in curiosity, scratching at his collar, or ﬂ icking his ears, indicates the Recognition Level that is best for him.

Follow the steps below to ﬁ nd your pet’s Recognition Level:

1. Press the Tone Only Button for 2 to 3 seconds. If your pet reacts to this, you may use this button for training. If your pet shows no reaction, go to the next step.

2. Starting at Level 1, press the Stimulation Only Button continuously for 2 to 3 seconds.

3. If your pet shows no reaction, go to the next Intensity Level and repeat the process.

4. Repeat each Intensity Level several times before moving to the next level.

5. YOUR PET SHOULD NOT VOCALIZE OR PANIC. IF THIS HAPPENS, GO BACK TO THE PREVIOUS LEVEL AND REPEAT THE PROCESS.

6. If your pet continues to show no response at Level 10, check the ﬁ t of the Receiver Collar. If your pet has long or thick hair, replace the Contact Points with the longer set. Then go back to # 2 and repeat the process. If this still does not yield any results, your pet’s hair will need to be trimmed around the Contact Points.

If all of these steps have been done and your pet continues to show no reaction to the stimulation, contact the Customer Care Center at 1-800-732-2677.

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Understanding the Remote Transmitter

To train using the Tone Only Button:

The audible sound emitted by the Receiver Collar can be just as effective as the stimulation for some dogs. The Transmitter Indicator Light will glow for as long as this button is pressed. To use this button for training, simply substitute “Tone Only Button” whenever “Stimulation Only Button” is used in the Training Guide section.

To train using the Stimulation Only Button:

You control the timing of the stimulation being applied to your pet. The stimulation stays on as long as the Stimulation Only Button is pressed. If this button is pressed longer than 8 seconds, the Remote Transmitter will “time-out,” the Transmitter Indicator Light will turn off, and stimulation will no longer be delivered to your pet. This is a safety feature in the Remote Transmitter. If the Remote Transmitter times out, release the Stimulation Only Button and press it again to deliver stimulation.

Note: For either one or both of these training methods to be effective, they must be used consistently along with the command you are trying to teach your pet.

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Training Guide

General Tips

• Eliminate one misbehavior or teach one obedience command at a time. If you move too fast with the training, your pet may become confused.

• Be consistent. Give your pet a tone or stimulation with each misbehavior.

• Do not over-correct your pet. Use as few stimulations as possible to train your pet.

• Unless you can supervise him, it is recommended that you restrict your pet from situations in which he has a history of misbehaving. However, setting up a situation as a training session can dramatically improve your chances of success.

• If your pet reacts to the training by hiding or acting fearful, redirect his attention to a simple and appropriate behavior such as the “Sit” command.

• Never use the Remote Trainer to correct or eliminate any form of aggressive behavior. If you are unsure if your dog is aggressive, please consult your veterinarian or a certiﬁ ed trainer.

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Teaching Basic Obedience

The “Sit” Command

1. Put a separate, non-metallic collar on your pet’s neck ABOVE the Receiver Collar, and attach a

10-foot leash. Note: Be sure the extra collar does not put pressure on the Contact Points.

2. Hold the leash and the Remote Transmitter in one hand. Keep your other hand free to guide

your pet into a “Sit” position.

3. Press and hold the Stimulation Only Button.

4. Immediately give the “Sit” command while continuing to hold the Stimulation Only Button.

5. Release the Stimulation Only Button as soon as your pet is in position, and praise him.

6. Release your pet from the “Sit” command and play.

7. Repeat Steps 2 through 6.

Note: If your pet breaks the “Sit” command, repeat steps 3 through 6. Keep your pet close to you while teaching the “Sit” command.

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The “Come” Command

1. Put a separate, non-metallic collar on your

pet’s neck ABOVE the Receiver Collar, and attach a 10-foot leash. Note: Be sure the extra

collar does not put pressure on the Contact Points.

2. Hold your leash in one hand and the Remote

Transmitter in the other.

3. Wait for your pet to walk away from you.

Using the Recognition Level for your pet, press and hold the Stimulation Only Button on your Remote Transmitter.

4. Immediately give the command “Come”

while continuing to hold the Stimulation Only Button.

5. Using the leash, gently guide your pet toward

you until he begins to come in your direction.

6. Immediately release the Stimulation Only

Button as soon as your pet steps towards you, and praise him enthusiastically.

7. Quickly move backwards as your pet begins

to come back to you, praising him the entire time.

8. Praise your pet when he returns to you.

9. Repeat Steps 3 through 8.

10. Once your pet responds readily to the

“Come” command several times, back away from him without giving a command. When your pet turns toward you, give the command “Come” (WITHOUT STIMULATION) and praise him while you continue to back up. Praise your pet when he returns to you.

11. Use your leash to prevent your pet from

running past you. If your pet manages to run past you, repeat Steps 3 through 8.

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The “Stay” Command

1. Put a separate, non-metallic collar on your pet’s neck ABOVE the Receiver Collar, and attach a

10-foot leash. Note: Be sure the extra collar does not put pressure on the Contact Points.

2. Put your pet on his bed. Hold your leash in one hand and the Remote Transmitter in the other.

3. Staying within 3 feet, walk the perimeter of the bed. Do not say anything to your pet.

4. If your pet tries to leave the bed, press and hold the Stimulation Only Button and give the

“Stay” command. Continue to hold the button until your pet is back on his bed. If necessary, use the leash to guide your pet onto his place.

5. Praise your pet when he is back on his bed.

6. Once your pet has settled for a few seconds, release him and play calmly.

7. Repeat steps 1 through 5.

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Eliminating Unwanted Behavior

Jumping Up

Pets typically jump up to get attention. If you do not want your pet to jump on you, then friends or members of the family should not encourage this behavior. That means every time your pet jumps on someone, he should be reprimanded or redirected to an alternate and acceptable behavior, for which he can receive praise.

Note: It is best if your pet ﬁ rst understands the “Sit” command.

1. Choose your pet’s Recognition Level.

2. As soon as your pet lifts his paws off the ground

to jump on you, press the Stimulation Only Button and give the command “Sit.”

3. Release the Stimulation Only Button

immediately once your pet is sitting, and verbally praise him.

4. If your pet ignores the stimulation, increase the

Intensity Level by 1.

5. Practice this exercise in several different areas

and use different people for distractions.

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Digging

It is important to ﬁ rst understand why your pet is digging. Many dogs, such as terriers, were bred to ﬂ ush out prey, and digging is very innate to them. Other dogs may be digging to ﬁ nd a cool spot to lie down, or simply out of boredom. Your pet may no longer have the desire to dig if he is provided with the following:

• A cool, shaded area in which to lie down, and plenty of water.

• An alternate activity, such as a favorite toy.

• Plenty of play, exercise, and attention.

• A yard free from rodents or prey that he may be trying to ﬂ ush out.

1. Choose the Intensity Level 1 higher than your pet’s Recognition Level.

2. Place the Receiver Collar on your pet and wait at least 10 minutes before placing him in the

yard. No other people or pets should be in the yard, as you do not want your pet to associate the stimulation with anything other than his digging. Your pet must be securely fenced in or contained during training.

3. From a window or area where your pet cannot see you, wait until your pet begins to dig.

4. While your pet digs, press the Stimulation Only Button and release it when he stops digging.

Only press the button while your pet is in the act of digging, and do not say anything to him.

5. If your pet ignores the stimulation, increase the Intensity Level by 1.

6. Continue to watch your pet, as he may choose another area to dig.

7. Do not allow your pet in the yard unsupervised until he has completely stopped digging.

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Chasing

Chasing is an instinctive behavior stimulated by moving objects. Some dogs have a particularly strong desire to chase that can put them in harm’s way and leave you helpless. Never allow your dog off the leash or out of a contained area until he has learned the “Come” command, regardless of the distraction. Be consistent and correct your dog every time he chases something.

1. If your dog has not learned the “Come” command, keep a leash on him so you can physically

stop him before he reaches the object he is chasing.

2. Choose the Intensity Level 1 higher than your dog’s Recognition Level.

3. Set up a scenario where your dog is enticed to chase an object. Common items could be cars,

motorcycles, bicycles, etc. (do not use toys).

4. When the object passes in front of your dog, make sure to hold the leash with a ﬁ rm grip. As

soon as your dog begins to chase the object, press and hold the Stimulation Only Button until he stops

5. When your dog stops chasing the object, immediately release the button, walk backwards and

give the command “Come.” Praise your dog as he comes to you.

6. Repeat the process until your dog stops chasing the object.

Trash Raiding

The easiest way to prevent trash raiding is to remove garbage and tempting food from your pet’s environment. You can use the Remote Trainer to teach your pet to stay away from these items; however, you must be prepared to correct your pet every time he approaches them.

1. Choose the Intensity Level 1 higher than your

pet’s Recognition Level.

2. Pick a temptation for your pet and position

yourself where he cannot see you.

3. While your pet’s mouth is touching the

temptation, press and hold the Stimulation Only Button. Immediately release the button when your pet leaves the temptation.

4. Do not say anything, as you want your pet to associate the stimulation with his behavior, not you.

5. If your pet does not respond to the stimulation, increase the Intensity Level by 1 and repeat the

process.

6. Repeat this process in several different locations with different temptations.

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Excessive Barking

Barking is an instinctive behavior for dogs. It is impossible to keep your dog from barking entirely, but you can teach him be quiet when you give him a command.

Note: This will only be effective when you are at home with your dog.

1. Choose your pet’s Recognition Level.

2. Put your dog in a situation that will tempt him to bark.

3. When your dog begins to bark, press the Stimulation Only Button and give him the command

“Quiet.”

4. Immediately release the button once your dog stops barking and praise him.

5. If your dog ignores the stimulation and continues to bark, increase the Intensity Level by 1 and

repeat the process.

6. Practice this exercise in different areas using different situations that would cause your dog to

bark.

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Frequently Asked Questions

Is the stimulation safe and humane?

How old does my pet have to be before using the PetSafe Remote Trainer?

Once my pet is trained and has been obeying my commands, will he have to continue to wear the Receiver Collar?

Is the Receiver Collar waterproof?

Can I use the Remote Trainer with more than one pet?

Can I use the Remote Trainer on aggressive dogs or stop my dog from being aggressive?

Will I get exactly 100 yards of range with the Remote Trainer?

How long can I continuously deliver stimulation to my pet?

What do I do if my pet’s neck becomes red and irritated?

Can I place the Receiver Collar on another collar?

Can I attach a leash to the Receiver Collar?

How often do I need to replace the batteries?

While the stimulation is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve desired results.

Your pet should be able to recognize basic obedience commands such as “Sit” or “Stay”. The Receiver Collar may be too large for pets under 8 pounds.

Probably not. You may need to reinforce training with the Receiver Collar from time to time.

Yes. When changing the batteries, be sure to keep the area free of dirt and debris. Also, make sure the screws are ﬂ ush with the Battery Lid.

Yes, you can use the Remote Trainer on any pet you want to train. If you would like to train more than one pet at a time, you will have to buy multiple systems.

We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certiﬁ ed trainer.

The range of the Remote Trainer will vary according to terrain, weather, vegetation, as well as transmission from other radio devices.

The maximum amount of time you can press the Stimulation Only Button and deliver stimulation to your pet continuously is 8 seconds. After this, the Remote Transmitter will time-out, and the Stimulation Only Button must be released and pressed again.

Discontinue use of the Receiver Collar for a few days. If the condition persists beyond 48 hours, see your veterinarian. Once the skin returns to normal, monitor your pet’s skin condition closely.

No. The collar used for this unit has a sleeve to hold the Antenna.

No. This can result in pulling the Contact Points too tightly against your pet’s neck. Use a separate collar placed above the Receiver Collar to attach a leash.

If the Receiver Collar is left on continuously, the batteries will last about 2 weeks. We recommend you turn the Receiver Collar off when it is not in use. The 9-volt battery in the Remote Transmitter will last about 2-3 months, depending on the frequency of use.

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How will I know when to replace the batteries?

How long can I leave the Receiver Collar on my pet?

Troubleshooting

The Indicator Lights on both the Remote Transmitter and the Receiver Collar act as low battery indicators. When the batteries are low, the Indicator Light will ﬂ ash once every 4-5 seconds.

The Receiver Collar is not designed to be worn constantly. We recommend the Receiver Collar not be worn for more than 8 hours out of every 24-hour period.

My pet does not respond when I press the Tone or Stimulation Only Button.

The Receiver Collar will not turn on.

The Receiver Collar is not responding to the Remote Transmitter.

The Receiver Collar does not beep when I press the Stimulation Only Button.

• Make sure the Receiver Collar has been turned on.

• If your range has reduced from the ﬁ rst time you used the Remote Trainer, the battery(s) may be low in either the Remote Transmitter or Receiver Collar. This is indicated by the Indicator Light ﬂ ashing once every 4-5 seconds on either unit.

• Many factors can impact the amount of range you have with the Remote Trainer. For a list of these factors, see “How the System Works”.

• Test the Receiver Collar. See “Test Light Instructions.”

• Make sure the Contact Points are placed snugly against your pet’s skin.

• Trim your pet’s fur where the Contact Points touch the neck and/or switch to the longer Contact Points.

• Increase the Intensity Level by 1. See “Find the Best Intensity Level for Your Pet.”

• Check that two (2) CR2032 batteries have been installed properly. See “To Insert and Remove the Batteries.”

• Verify the Receiver Collar is on.

• If the Indicator Light does not come on when any button is pressed on the Transmitter, take the battery out, turn it around, and reinsert it.

• If the ﬁ rst two solutions did not resolve your problem, see “To Pair the Remote Transmitter and the Receiver Collar.”

• There is no tone associated with this button. An audible tone is emitted by the Receiver Collar only when the Tone Only Button is pressed, or when pairing the Remote Transmitter with the Receiver Collar.

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