Operating Guide
Manuel d’utilisation
Gebruiksaanwijzing
Manual de funcionamiento
Guida all’uso
Gebrauchsanweisung
D360SS-CA-17
D360SS-AU-17
D360SS-UK-17
D360SS-EU-45
360 Stainless Steel Pet Fountain - 3.8 Litres
360 Fontaine pour animaux de compagnie en acier inoxydable - 3,8litres
360 Roestvrijstalen drinkfontein - 3,8 liter
Fuente para mascotas 360 de acero inoxidable - 3,8 litros
Fontana per animali domestici in acciaio inossidabile 360 - 3,8 litri
Edelstahl-Trinkbrunnen 360 - 3,8 Liter
Please read this entire guide before beginning
Veuillez lire ce manuel en entier avant de commencer
Gelieve deze gids volledig door te lezen voordat u begint
Por favor, lea detenidamente este manual antes de empezar
Si prega di leggere attentamente la guida al uso prima di utilizzare il collare
Bitte lesen Sie die gesamte Betriebsanleitung vor dem Train
Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd., Radio Systems
Australia Pty Ltd. and any other affiliate or Brand of Radio Systems Corporation may be referred
to collectively as “We” or “Us”.
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IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow this
symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in harm to
your pet.
NOTICE is used to address safe use practices not related to
personal injury.
When using electrical appliances, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and/or injury to persons,
including the following:
• To reduce the risk of injury, close supervision is necessary when an appliance is used
by or near children.
• To protect against electric shock, do not place electrical Power Cord or Power
Adaptor in water or other liquids.
• Do not use outdoors. FOR INDOOR HOUSEHOLD USE ONLY.
• Do not pull on the electrical Power Cord to remove the Power Adaptor from the
electrical outlet. To unplug, grasp the Power Adaptor, not the electrical Power Cord.
• Do not operate any appliance if it has a damaged electrical Power Cord or Power
Adaptor, or if it is malfunctioning or has been damaged. Call Customer Care Centre
immediately for further instructions.
• For a portable appliance - To reduce the risk of electric shock, do not place or store
an appliance where it can fall or be pulled into a bath tub or sink.
• Always unplug any appliance when not in use, before putting on or taking off parts
and before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the Power Adaptor of this device gets wet, turn off the electricity to that electrical
outlet. Do not attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is
water on the electrical Power Cord or Power Adaptor.
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• Do not allow pets to chew on or swallow any parts. If you are concerned about the
electrical Power Cord, purchase a cord conduit (a hard plastic protector) at any
hardware store.
• The plastic Pet Fountain parts are BPA-FREE. However, some animals have been
known to be sensitive to plastic food and water containers. If your animal shows
signs of an allergic reaction to the plastic, please discontinue use until you have
consulted with your veterinarian.
• The Pet Fountain is intended to run continuously (always plugged into an electrical
outlet), as long as the water level is maintained and the Pet Fountain is cleaned
regularly. Be sure to check the Pet Fountain regularly to help prevent damage to the
Pump, as the water may get consumed or evaporate causing the Pump to run dry.
• Do not attempt repairs on the Pump.
• To avoid the possibility of the Power Adaptor or electrical outlet getting wet, the
electrical outlet should always be above the level of the Pet Fountain.
• If an extension cord is necessary, an extension cord with a proper rating should
beused.
• The electrical use of this appliance is 2.5 watts.
• The use of attachments not recommended or sold by the manufacturer may cause an
unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or temperatures
below 4.5° C.
• When cleaning your Pet Fountain, do not use any abrasive cleaning solutions,
sponges, or pads. These abrasive surfaces can scratch the stainless steel parts.
• Read and observe all important notices listed on the appliance and in
the packaging.
• Never wash the filters with soapy water, as the soap residue will seep into the filters
and cannot be removed. Only rinse the filters with water.
• Use only PetSafe® brand authorised replacement filters. If unauthorised filters are
used it may void the warranty.
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SAVE THESE INSTRUCTIONS
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Thank you for choosing the PetSafe® Brand. You and your pet deserve a companionship
that includes memorable moments and a shared understanding together. Our products
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and training tools enhance the relationship between pets and their owners. If you have
any questions about our products or training your pet, please visit our
website at www.petsafe.net or contact our Customer Care Centre. For
a listing of Customer Care Centre telephone numbers, visit our website
atwww.petsafe.net.
To get the most protection out of your warranty, please register your product within 30
days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the
product’s full warranty and should you ever need to call the Customer Care Centre,
we will be able to help you faster. Most importantly, your valuable information will
never be given or sold to anyone. Complete warranty information is available online at
www.petsafe.net.
Table of Contents
Components ................................................................5
Features ................................................................... 5
Key Definitions ..............................................................6
Operating Instructions ........................................................ 7
Filters and Pet Fountain Cleaning ............................................... 9
Pump Maintenance ..........................................................11
Pet Fountain Reassembly ..................................................... 12
The Pet Fountain and Your Environment ......................................... 13
General Tips ...............................................................13
Troubleshooting ............................................................ 14
Warranty ................................................................. 15
Compliance ...............................................................16
Important Recycling Advice .................................................. 17
Terms of Use and Limitation of Liability ......................................... 17
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Components
Filter Housing
Charcoal
Filter
Filter
Housing
Cap
Pump
Cone
Bowl
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Foam Filter
In-Line Plug &
Power Cord/
Adaptor
Interchangeable Spout Rings
(5 versions)
Intake Tube
Rubber Gasket
Flow Control Cap
Cord Clips
Note: Your Pet Fountain will come partially assembled, however, it is a good idea to
make sure none of the Pet Fountain pieces have come loose in shipping.
Features
Cone reduces splash and sound of
falling water
Cord Clips hide the Power Cord
and hold housing securely in place
Dishwasher safe
(excluding Pump)
3.8 L Water Capacity
Low-Voltage (12V) System
Interchangeable Spout Rings
create up to five individual streams
Adjustable Flow
Control Cap
Charcoal Filter removes
bad tastes and odours
Submersible Pump for
quiet operation
Foam Filter keeps pump
cleaner by catching
hair, debris and pet
food
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Key Definitions
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Bowl: The stainless steel Bowl is the foundation of the Pet Fountain. The circular Bowl
piece can be carried by simply gripping underneath the sidewalls of the Bowl.
Cone: The stainless steel Cone serves as the housing for the Pet Fountain components
and encloses the Pump from curious pets. The Cone acts to reduce the splash and sound
of the falling water.
Filter Housing: The Filter Housing slides into the opening at the top of the Cone and its
main purpose is to hold the Charcoal Filter in place.
Charcoal Filter: The Charcoal Filter is made with granulated carbon derived from
coconut shells. The Charcoal Filter absorbs bad tastes and odours as the water passes
through and helps keep the water tasting fresh and more appealing to pets.
Foam Filter: The Foam Filter collects hair, debris and pet food before they reach the
Pump. It is important to use the Foam Filter as it helps maintain proper Pump function.
Filter Housing Lid: The Filter Housing Lid is a screw on lid that attaches to the Filter
Housing to keep the Charcoal Filter in place. It serves as the base piece to attach the
interchangeable Spout Rings & Flow Control Cap.
Spout Rings: The five interchangeable Spout Rings can be easily changed based
upon your pet’s preference and can provide up to 5 streams of water for multiple
pethouseholds.
Flow Control Cap: The Flow Control Cap is attached to the top of the Pet Fountain and
easily adjusts the flow of water by turning the Flow Control Cap to the left or right. Turn to
the right, to increase the flow of water. Turn to the left to decrease flow.
Pump: The small submersible aquarium Pump can be dismantled for cleaning.
Important: THE PUMP IS NOT DISHWASHER SAFE! Remove Pump from Pet Fountain
prior to cleaning (See “Pump Maintenance”). The Pump also features an In-Line Plug for
easy attachment and removal.
Cord Clips: The three plastic Cord Clips serve to cover the electrical Power Cord as it
feeds over the rim of the Bowl and these Cord Clips are required to hold the Cone piece
in place.
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Operating Instructions
Important: DO NOT RUN DRY - FOR INDOOR USE ONLY.
Note: Rinse all fountain parts with warm water
before operating the pet fountain. This will remove
any dust or residue that remain in the system from the
manufacturing process.
1. Carefully remove all the Pet Fountain components from
the packaging and set aside prior to assembly.
2. As with any electrical device, check the electrical
Power Cord for any tears or damage before use.
3. Make sure the In-Line Plug is connected (Fig. 1).
4. Place the Foam Filter around the Pump. The rounded side of the Foam Filter should be
directly in front of the Faceplate on the Pump. Make sure the electrical Power Cord
runs over the top of the Foam Filter, not underneath it, as this will keep the Foam Filter
in place.
5. With the Foam Filter securely around the Pump, place the Pump inside the indention in
the Bowl. Position the Pump so that the circular opening on the top is in the true center
of the Bowl (Fig. 2). Press down on the Pump to engage the suction cups. Place the
Intake Tube into the circular opening on the top of the Pump (Fig. 3).
Fig. 1
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Fig. 2
True center of
the Bowl
Fig. 3
Fig. 4Fig. 4
6. Align the Cone so that the electrical Power Cord runs
through the Notch (Fig.4) without moving the Pump from
its original position. Once the electrical Power Cord is
aligned, gently place the Cone piece into resting position.
7. Take the partially assembled Filter Housing and remove the
Flow Control Cap by gently lifting straight up - DO NOT
TWIST TO REMOVE (Fig. 5). Gently lift up and remove
the Spout Ring to access the Filter Housing Cap.
8. Unscrew Filter Housing Cap and insert the Charcoal Filter
into the Filter Housing with the pull-tab facing up (Fig. 6).
The Charcoal Filter will slide easily into place. Next, screw
on the Charcoal Filter Housing Cap.
Important: Rinse the
Charcoal
Filter thoroughly under cold
water to help remove any loose charcoal dust.
Notch
Fig. 5
Fig. 6
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9. Look into the Cone opening and make sure the Intake
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Tube is sticking straight up from the Pump (Fig. 7).
Carefully, insert the Filter Housing into the Cone
opening and push straight down (Fig. 8). By pushing
the Filter Housing all the way down to the rubber
gasket, the Filter Housing should easily attach to the
Intake Tube.
10. Select one of the five interchangeable Spout Rings
based upon your personal preference or your pet’s.
Place the chosen Spout Ring on top of Filter Housing
Cap and gently press down to secure in place (Fig.9).
Fig. 7Fig. 7
Fig. 8 Fig. 10
Fig. 9
Raised Notches
Raised Notches
11 . On the Filter Housing Cap, align the Flow Control Cap with the raised notches
(Fig. 10). Press down gently and the Flow Control Cap will snap into place. With
the Flow Control Cap, you will be able to easily adjust the intensity of the water flow.
Turn the Flow Control Cap to the right to increase the flow of water and turn to the
left to decrease. Important:
If you notice a decrease in the flow of the water that
is not corrected by increasing the flow control to max flow, this may be an indication
of a clogged and dirty filter and/or the need to rinse and clean the Filter Housing.
Consult the “Filters and Pet Fountain Cleaning” section of this Operating Guide for
details on cleaning and maintaining your Pet Fountain.
12. Take one of the plastic Cord Clips and align with the electrical Power Cord hanging
over the rim of the Bowl. With the two-prong end on the outside of the Bowl
(Fig. 11), slide the Cord Clip all the way down until it clips onto the bottom of the
Bowl (Fig. 12).
13. Take the other two plastic Cord Clips and attach them to the Bowl so that the three clips
together form the three points of a triangle (Fig. 13). This will lock the Cone in place.
Fig. 11 Fig. 12 Fig. 13
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14. Fill the Pet Fountain Bowl with water. Make sure the water level is at least to the
minimum MIN (minimum) fill line so the Pump does not run dry. This will prime the
Pump for use. Do not fill the Pet Fountain past the MAX (maximum) fill line.
15. Place Pet Fountain in desired location. Do not pick up a full Pet Fountain by the Cone
piece. To properly pick up the Pet Fountain, use both hands and grip the sidewalls
of the Bowl and lift. Important: To protect your floor always use a protective mat,
such as a towel or water-resistant placemat. This will help protect your floor from
splashing or spills caused by your pet.
16. Make sure the electrical Power Cord, the Adaptor and your hands are completely
dry before you plug the Pet Fountain into an electrical outlet. Connect the Inline Plug
and make sure no silver is showing, then plug the Adaptor into an electrical outlet.
17. Add water to Pet Fountain as needed. Never let the water level fall lower than the
MIN (minimum) fill line (approximately 2.5 cm above the bottom of the Bowl) or you
may risk burning out the Pump. Replacement Pumps are sold separately by calling a
Customer Care Centre. Visit www.petsafe.net for a telephone listing of the Customer
Care Centre near you.
Filters and Pet Fountain Cleaning
Filter System
The Pet Fountain is equipped with two types of filters that should be replaced on a regular
basis. The Charcoal Filter removes bad tastes and odours, keeping water fresh. The Foam
Filter collects hair, debris and pet food and prevents them from reaching the Pump,
providing optimal filtration.
fresher water to your pet.
Charcoal Filter: Filters should be changed every two to four weeks.
Replace filters more frequently when using the Pet Fountain for multiple pets
or pets that produce a lot of saliva. Important: Always rinse the Charcoal
Filter prior to use. A small amount of charcoal dust may be released for the
life of the filter, this is normal and is not harmful to your pet.
Foam Filter: Replace the Foam Filter every four to six weeks, depending
on the location of the Pet Fountain and the number of pets using it. If you do
not intend to replace the filter at the time of cleaning, rinse the Foam Filter
thoroughly with fresh water.
Filters are an added feature of the Pet Fountain. Using the filters is not
required for normal operation. However, when used properly and changed
regularly, the filters help keep the water cleaner and fresher, while extending the life of
your Pet Fountain. Filters may be rinsed out when the Pet Fountain is cleaned.
The filters together will keep the Pump cleaner and provide
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• Never wash the filters with soapy water, as the soap residue will
seep into the filters and cannot be removed. Only rinse the filters
with water.
• Use only PetSafe® brand authorised replacement filters. If
unauthorised filters are used it may void the warranty.
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Pet Fountain
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Important: Clean Pet Fountain once a week.
The Pet Fountain must be cleaned on a regular basis to continue working normally.
1. Unplug Pet Fountain from electrical source
and disconnect the In-Line Plug from the
Pump (Fig.14).
2. Remove the Flow Control Cap and Spout Ring.
3. Next, remove the three Cord Clips by gently
pulling the two-prong clip up and away from the
bottom of the Bowl. Set the Cord Clips aside.
4. While holding the Cone steady, wrap your thumb
and two fingers around the top of the Filter Housing and lift up to remove. If the Filter
Housing is too tight and not moving easily, try twisting the Filter Housing back and
forth in a circular motion until it loosens up enough to remove. Lift the Filter Housing
up and set aside. Most likely, the Intake Tube will still be attached to the bottom of
the Filter Housing.
5. Lift up the stainless steel Cone and set aside for cleaning.
6. Reach in the Bowl and lift up the Pump, remove and set aside for cleaning.
7. Remove the Foam Filter from the Pump. Clean away any hair, debris or pet food that
may have accumulated on the Faceplate of the Pump.
8. While holding underneath the sidewalls of the Bowl, empty the water out of the
PetFountain.
9. Clean the Pet Fountain parts with warm water and soap. You can also place the Pet
Fountain in the dishwasher. Important: Do not use any abrasive cleaning solutions,
sponges, or pads that could potentially scratch the stainless steel parts. Remove
the Pump before placing the Pet Fountain in the dishwasher. NEVER PLACE PUMP
IN DISHWASHER! See “Pump Maintenance” section of this Operating Guide for
detailed instructions on how to properly clean the Pump.
10. If you have trouble reaching certain spots or hard-to-reach corners, try using a cotton
swab or purchase the Drinkwell
Cleaning Kit, visit our website at www.petsafe.net to locate a retailer near
find a listing of Customer Care Centre telephone numbers for your area.
When cleaning your Pet Fountain, do not use any abrasive cleaning
solutions, sponges, or pads. These abrasive surfaces can scratch the
stainless steel parts.
Fig. 14
®
Cleaning Kit, a 3-Piece Brush Kit. To
purchase a
you or to
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Pump Maintenance
Important: Cleaning the Pump is essential to the longevity of the Pet Fountain as well as
the cleanliness of the water. Clean the Pump at least every two weeks. Warranty may be
voided if the Pump is not cleaned regularly.
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Pump
Intake Plate
Impeller
Faceplate
1. Remove Pump from the Pet Fountain as explained in the “Filters and Pet Fountain
Cleaning” section of this Operating Guide.
2. Remove the Faceplate by using your thumb and
forefinger to gently squeeze on both sides of the
Fig. 15
Faceplate and pull off. It may be necessary to insert
a fingernail into the seam of the Faceplate to pry it
off (Fig. 15).
3. Next, remove the Intake Plate by placing your
fingernail under the small lip located on the narrow
side of teardrop-shaped Intake Plate and pull out to
remove (Fig.16).
4. Once the Intake Plate is removed, remove the
Impeller (white, 3-bladed propeller). The Impeller is
held in place by a magnet, simply insert a fingernail
or slim object underneath the plastic blade and lift
out (Fig.17).
5. Once the Pump is disassembled you can clean the
Fig. 16
Intake Plate Pull-Tab
parts with soap and warm water. Use a cotton swab
or the “motor” brush from the Drinkwell® Cleaning Kit
Fig. 17
to clean inside the Pump’s motor cavity and remove
any build-up (Fig.18). For added disinfecting
and/or hard water removal, clean the Pump with a
diluted vinegar solution (20% white vinegar & 80%
water). Be sure to rinse thoroughly with freshwater.
6. Once the parts are clean and dry, you can
reassemble the Pump for use.
Fig. 18
a) Replace the Impeller.
b) Replace the Intake Plate.
c) Replace the Faceplate.
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Pet Fountain Reassembly
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1. Place the Foam Filter around the Pump. The rounded side of the Foam Filter should be
directly in front of the Faceplate on the Pump. Make sure the electrical Power Cord
runs over the top of the Foam Filter, not underneath it, as this will keep the Foam Filter
in place.
2. Replace the Pump into its original location (Fig. 19). Be sure that the circular
opening on the top of the Pump is positioned in the Bowl’s true center or the Intake
Tube will not properly align with the Filter Housing. Gently push down to engage the
suction cups.
3. Replace the Intake Tube into the circular opening on the top of the Pump (Fig. 20).
4. Align the Cone so that the electrical Power Cord runs through the Notch while
keeping the Pump in its original position. Once the electrical Power Cord is aligned
(Fig.21), gently place the Cone piece into resting position.
Fig. 19
True center of
the Bowl
Fig. 20
Fig. 21Fig. 21
5. After cleaning your Pet Fountain, it is a good idea to replace the Charcoal Filter. After
replacing the Charcoal Filter, screw on the Filter Housing Cap.
6. Look into the Cone opening and make sure the Intake Tube is sticking straight up from
the Pump. Carefully, insert the Filter Housing into the Cone opening and push straight
down (Fig.22). By pushing the Filter Housing all the way down to the rubber
gasket, the Filter Housing should easily attach to the Intake Tube.
7. Place chosen Spout Ring on top of the Filter Housing Cap and gently press down to
secure in place (Fig.23).
8. Replace the Flow Control Cap by aligning the Flow Control Cap with the raised
notches on the Filter Housing Cap (Fig.24). Gently push down to secure in place.
Fig. 22 Fig. 23 Fig. 24
Raised Notches
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9. Attach the three Cord Clips around the base of the Pet
Fountain to hide the electrical Power Cord and secure the
Cone piece into place (Fig.25).
10. Fill the Pet Fountain Bowl with water. Make sure the water
level is at least to the minimum MIN (minimum) fill line so the
Pump does not run dry. This will prime the Pump for use. Do
not fill the Pet Fountain past the MAX (maximum) fill line.
11 . Place Pet Fountain in desired location. Do not pick up a full
Pet Fountain by the Cone piece. To properly pick up the Pet Fountain, use both hands
and grip the sidewalls of the Bowl and lift. Important: To protect your floor always
use a protective mat, such as a towel or water-resistant placemat. This will help
protect your floor from splashing or spills caused by your pet.
12. Make sure the electrical Power Cord, the Adaptor and your hands are completely
dry before you plug the Pet Fountain into an electrical outlet. Connect the Inline Plug
and make sure no silver is showing, then plug the Adaptor into an electrical outlet.
Fig. 25
The Pet Fountain and Your Environment
If you live in a humid environment and have problems with mold or algae, soak all Pet
Fountain parts in a diluted vinegar solution (20% white vinegar and 80% water) for 10
minutes after regular cleaning. Also, pour the diluted vinegar solution into the Pump’s
motor cavity.
If you have hard water, small white mineral deposits may form on or inside the Pump.
This can eventually prevent the Impeller from turning properly. To avoid replacement or
damage to the Pump, please take the following precautions:
• Clean the Pump more frequently.
• Clean the Pump with a diluted vinegar solution weekly.
• Use bottled water instead of tap water.
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General Tips
• When being introduced to the Pet Fountain, your pet may be cautious of this new
and unusual object. After beginning operation of your Pet Fountain, simply allow your
pet to adjust at his or her own pace. Some pets may take several days or longer to
begin use, while others will start right away.
• Your pet may prefer that the Pet Fountain be placed away from their normal feeding
area. Try placing it in another location, such as a different area of the kitchen or in a
bathroom or utility room.
• Add ice cubes to the bowl for refreshing, ice-cold running water!
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Troubleshooting
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The answers to these questions should help you solve most problems you may have with
the Pet Fountain. If they do not, please contact our Customer Care Centre.
TROUBLESHOOTING
PROBLEM SOLUTION
Pump is not working or
the water is not flowing as
much as it used to.
Pet Fountain is loud. • A low humming noise is normal, but it should not be
There are black particles in
the bowl.
The pet fountain feels slimy. • If you have multiple pets or dogs using the pet
The power adaptor is warm
to the touch.
• Never let the water in the bowl get below the
minimum fill level. This can cause the pump to
overheat and stop functioning.
• When refilling the bowl, make sure to add water
before turning the pet fountain on.
• Lack of regular cleaning may result in the pump
becoming clogged with pet hair and food debris.
The pump must be cleaned every 2-4 weeks to
ensure proper function.
• Fill the pet fountain with water up to the max fill line.
loud. Check the water level. If water level is too low
then the pump will have to work harder causing it to
be louder than normal.
• Unplug the pet fountain for 15 seconds. If the noise
does not stop when plugged back in, it’s possible
that some debris is caught on the impeller. Remove
the pump and clean the impeller. Try rubbing a small
amount of vegetable oil onto the magnetic pin with
a cotton swab to lubricate the impeller.
• This is loose granulated charcoal dust from the filter
and is completely harmless for your pet to drink.
Rinse the charcoal filter in cold water before placing
it in the pet fountain to prevent this.
fountain, the slimy feeling may be caused by your
pet’s saliva. Change the water and clean your
fountain more frequently to prevent this.
• Make sure the pet fountain parts are rinsed
thoroughly after cleaning the fountain. Soap residue
may cause the sliminess.
• Unplug the pet fountain and plug it into a
surge protector.
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The pet fountain is leaking. • Sometimes water around the pet fountain is caused
by pets drinking. Some pets are prone to spilling.
Watch your pet when he drinks to see if this is the
cause. If it is, you can purchase a pet fountain mat
or other water-resistant mat to place under the
pet fountain.
The pet fountain seems dirty
even after cleaning.
• If there is a white chalky substance in the pet
fountain, your fountain may have a mineral deposit
build-up from hard water. To remove these deposits,
clean the fountain parts with a 80% water and
20% vinegar solution. Rinse all parts thoroughly
afterwards. Use filtered or purified water instead of
hard tap water to prevent this.
Warranty
Two Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the
warranty applicable to this Product and its terms can be found at www.petsafe.net and/
or are available by contacting your local Customer Care Centre.
Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building,
Market Square, Dundalk, Co. Louth, Ireland
Canada – Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law,
Warranties Against Defects, effective January 1, 2012, warranty details of this Product are
as follows: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”)
warrants to the original retail purchaser, and not any other purchaser or subsequent
owner, that its Product, when subject to normal and proper residential use, will be free
from defects in material or workmanship for a period of two (2) years from the purchase
date. An “original retail consumer purchaser” is a person or entity who originally
purchases the Product, or a gift recipient of a new Product that is unopened and in its
original packaging. When serviced by Radio Systems Customer Service, Radio Systems
covers labour and parts for the first two years of ownership; after the first two years, a
service or upgrade charge will apply relative to replacement of the Product with new or
refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original
retail consumer purchaser resells the Radio Systems Product or transfers the property on
which the Radio Systems Product is installed. This Limited Warranty excludes accidental
damage due to dog chews; lightning damage; or neglect, alteration, and misuse.
Consumers who purchase products outside of Australia, New Zealand, or from an
unauthorised dealer will need to return the Product to the original place of purchase for
any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for
change of mind, or for any other reason outside of these Warranty terms.
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Claims Procedure: Any claim made under this Warranty should be made directly to
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Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase,
Radio Systems will not repair or replace faulty components. Radio Systems requests the
Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty
Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio
Systems will organise for a replacement to be sent in advance of returning the faulty
Product. A Post Bag will be included with the replacement Product for the return of the
faulty Product. The Product must be returned within 7 days of receiving the replacement.
If the Product is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the consumer’s
own expense. Radio Systems will test and replace the faulty unit or its components and
return to the consumer free of charge, provided the Product is within its said warranty
period. This warranty is in addition to other rights and remedies available to you under
the law. Radio Systems goods come with guarantees that cannot be excluded under the
Australia Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our
Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
Compliance
This equipment complies with the EMC and Low Voltage Directives. Unauthorised
changes or modifications to the product that are not approved by Radio Systems
Corporation may violate EU regulations, could void the user’s authority to operate the
equipment, and will void the warranty.
The Declaration of Conformity can be found at:
http://www.petsafe.net/customercare/eu_docs.php.
ACMA
This device complies with the applicable EMC requirements specified by the ACMA
(Australian Communications and Media Authority).
www.petsafe.net 17 16 www.petsafe.net
.
Important Recycling Advice
Please respect the Waste Electrical and Electonic Equipment regulations in your country.
This equipment must be recycled. If you no longer require this equipment, do not place it
in the normal municipal waste system. Please return it to where it was purchased in order
that it can be placed in our recycling system. If this is not possible, please contact the
Customer Care Centre for further information.
Terms of Use and Limitation of Liability
1. Terms of Use
Use of this Product is subject to your acceptance without modification of the terms,
conditions and notices contained herein. Use of this Product implies acceptance
of all such terms, conditions and notices. If you do not wish to accept these terms,
conditions, and notices, please return the Product, unused, in its original packaging
and at your own cost and risk to the relevant Customer Care Centre together with
proof of purchase for a full refund.
2. Proper Use
If you are unsure whether this Product is appropriate for your pet, please consult your
veterinarian or certified trainer prior to use. Proper use includes, without limitation,
reviewing the entire Operating Guide and any safety information statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. Using this Product in a way that is not
intended could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated companies be
liable for (i) any indirect, punitive, incidental, special or consequential damage and/
or (ii) any loss or damages whatsoever arising out of or connected with the misuse of
this Product. The Purchaser assumes all risks and liability from the use of this Product to
the fullest extent permissible by law.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and
notices governing this Product from time to time. If such changes have been notified
toyou prior to your use of this Product, they shall be binding on you as if
incorporatedherein.
FR ES DEEN NL IT
www.petsafe.net 17
.
PetSafe® products are designed to enhance the relationship between you and your
pet. To learn more about our extensive product range which includes Containment
Systems, Training Systems, Bark Control, Pet Doors, Health & Wellness, Waste
Management and Play & Challenge products, please visit www.petsafe.net.
Les produits PetSafe
®
sont conçus pour améliorer la relation entre vous et
votre animal de compagnie. Pour en savoir plus sur notre vaste gamme de
produits, comprenant des systèmes de confinement, de dressage, de contrôle
de l’aboiement, des chatières, des produits consacrés à la santé et au bien-être,
de gestion des déjections, ainsi qu’au jeu et aux défis, rendez-vous sur notre
sitewww.petsafe.net.
PetSafe®-producten zijn ontworpen om de relatie tussen u en uw huisdier te
verbeteren. Bezoek onze website op www.petsafe.net voor meer informatie
over onze uitgebreide productreeks die onder meer omheiningssystemen,
trainingssystemen, blafbeheersing, kattenluiken, gezondheid en welzijn,
afvalbeheersing en producten voor spel en uitdaging omvat.
Los productos PetSafe
®
están diseñados para mejorar la relación entre usted y
su mascota. Para saber más acerca de nuestra amplia gama de productos, que
incluyen limitadores de zona, sistemas de adiestramiento, control de ladridos,
puertas para mascotas, salud y bienestar, gestión de residuos y productos de
juego y reto, visitewww.petsafe.net.
I prodotti PetSafe
®
sono progettati per migliorare la qualità della relazione
tra voi e il vostro cane. Per ulteriori informazioni sulla nostra estesa gamma di
prodotti comprendente sistemi antifuga, soluzioni per l’addestramento, controllo
dell’abbaio, porte per animali domestici, i prodotti della linea salute e benessere,
gestione dei rifiuti e gioco e prova, visitare: www.petsafe.net.
PetSafe
®
Produkte sind darauf ausgelegt, die Beziehung zwischen Ihnen und
Ihrem Haustier zu verbessern. Um mehr über unsere breite Produktpalette zu
erfahren, die Rückhaltesysteme, Trainingssysteme, Bellkontrolle, Haustiertüren,
Gesundheit & Wellness, Haustiertoiletten und Sport und Spiel umfasst, besuchen
Sie bitte uns aufwww.petsafe.net.
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932
(865) 777-5404
Radio Systems PetSafe Europe Ltd.
2nd Floor, Elgee Building, Market Square
Dundalk, Co. Louth, Ireland
+353 (0) 76 892 0427
www.petsafe.net
©2015 Radio Systems Corporation
400-1724-19/1
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