Pella 350 Series Owner's Manual

Pella® 350 Series Vinyl Windows and Patio Doors

Owner’s Manual

Congratulations on your purchase of a Pella

You have joined a select group of homeowners who have made their homes more beautiful and

comfortable with Pella windows and doors for more than 85 years. With proper installation, care

and operation, your Pella 350 Series vinyl product will provide years of enjoyment and make

every day a little easier. Read this manual thoroughly during your first few days of ownership so

you feel comfortable operating, cleaning and maintaining your window or door. Then refer to it

in the future should a question arise.

Rest assured that Pella’s commitment to service is as strong as its windows and doors.

Your complete satisfaction is of utmost importance to us. If you have any questions or concerns

or would like to learn more about your Pella 350 Series vinyl product, help is as close as your

Pella retailer of vinyl products or at pella.com. We’re here for you today … and for years to come.

350 Series vinyl product!

Owner’s Manual How to Use/Table of Contents

HOW TO U S E Y O U R O W N E R ’ S MA N U A L

OV ER V I E W

The Pella® 350 Series Vinyl Windows and Patio Doors Owner’s Manual contains specific information for each style of product. Use the

drawings and descriptions next to each section of the Table of Contents to help locate the information you need. For the most up-to-date

owner's manuals and warranties for all Pella products, go to pella.com.

DOUBLE-HUNG

WINDOWS

Have two sashes that slide

up and down.

SINGLE-HUNG

WINDOWS

Have one sash that slides

up and down.

The operable sash slides open

and closed — no hinges.

DOUBLE-HUNG W I N D O W S

1.1 Operation

1.1 Screens

1.1 Grilles

1.1 Cleaning

1.1 Cleaning the glass

1.2 Cleaning the exterior glass from the interior

1.2 Spot-cleaning stubborn materials on all glass

1.2 Cleaning flat screens

1.2 Cleaning the interior and exterior frame and sash material

1.3 Cleaning the weep system

1.3 Cleaning the hardware finish

SINGLE-HUNG W I N D O W S

2.1 Operation

2.1 Screens

2.1 Grilles

2.1 Cleaning

2.1 Cleaning the glass

2.2 Cleaning the exterior glass from the interior

2.3 Spot-cleaning stubborn materials on all glass

2.3 Cleaning flat screens

2.3 Cleaning the weep system

2.3 Cleaning the interior and exterior frame and sash material

2.3 Cleaning the hardware finish

SLIDING WINDOWS

CASEMENT AND AWNING WINDOWS

Have one sash that hinges

open with a crank.

SLIDING PATIO DOORS

The operable door(s)

open and close.

SLIDING W I N D O W S

3.1 Operation

3.1 Screens

3.1 Grilles

3.1 Cleaning

3.1 Cleaning the glass

3.2 Cleaning the exterior glass from the interior

3.2 Spot-cleaning stubborn materials on all glass

3.2 Cleaning flat screens

3.2 Cleaning the weep system

3.2 Cleaning the interior and exterior frame and sash material

3.2 Cleaning the hardware finish

CASEME N T AND AWN I N G W I N DOWS

4.1 Operation

4.1 Screens

4.1 Grilles

4.1 Cleaning

4.1 Cleaning the glass

4.2 Spot-cleaning stubborn materials on all glass

4.2 Cleaning flat screens

4.2 Cleaning the interior and exterior frame and sash material

4.2 Cleaning the hardware finish

Table of Contents/For Service Assistance Owner’s Manual

SLIDING PATI O DOORS

5.1 Operation

5.1 Locking system

5.1 Screens

5.1 Grilles

5.1 Blinds

5.2 Shades

5.2 Cleaning

5.2 Cleaning the glass

5.2 Spot-cleaning stubborn materials on all glass

5.3 Cleaning flat screens

5.3 Cleaning the weep system

5.3 Cleaning the interior and exterior frame

5.3 Cleaning the hardware finish

RECO MM E N D E D MA I N T E N A N C E

6.1 Overview

6.1 Exterior

6.1 Cleaning the weatherstrip

6.1 Double- and single-hung windows

6.1 Sliding windows

6.1 Casement windows

6.2 Awning windows

6.2 Sliding patio doors

6.2 Sliding screen doors

6.3 Salt spray environments

TROUBLESHOOT IN G

7.1 Overview

7.1 Glass breakage/damage

7.1 Sliding windows

7.1 Double- and single-hung windows

7.2 Casement windows

7.3 Sliding patio doors

7.3 Sliding screen doors

7.4 Preventing condensation

7.5 EIFS/synthetic stucco

7.5 NFRC label

7.6 Unit ID Number: Service made simpler

WA RR A N T Y

Please visit pella.com/warranty.

F O R SERVICE ASSI STA NCE

In the event you need assistance, please contact the store where your vinyl products were purchased. Should you need additional

assistance, contact Pella Customer Service by phone at 800-374-4758 or via our website at pella.com. Please have the Unit ID Number for

your window or patio door ready when you contact us.

PELLA DOUBLE HUNG G0310047019 - NFRC APR 16 2003

Unit ID Number can be found in an upper corner in the airspace between the glass panels, or on the visible glass in a lower corner.

Double-Hung Windows Operation/Screens/Grilles/Cleaning

DOUBLE-HUNG W I N D O W S

OPERAT I O N

To open the window, unlock the lock located on the top of the venting (lower) sash. Larger windows

may have two locks. You can open either the upper or lower sash, or both, depending on your preference.

To promote good air circulation in a room, open both the upper and lower sashes a few inches. To close

the window, push the sashes back to the closed position and lock the window. Reengaging the lock will

automatically align and center the sashes together for a tight seal.

SCREENS

Removing a screen requires two hands. To remove the screen from the

interior of the house/building, raise the lower sash by one-third and lower

the upper sash by one-third. Then remove the four plungers located in each

corner (1 and 2). Grasping the screen with two hands at the bottom, tilt the

top of the screen away from the house/building and lift the bottom. This

should release the screen from the track. Carefully tilt and turn the screen

so that it fits through the open window. Then pass the screen through the

window to the inside of the house/building (3).

To replace the screen, reverse the process above and make sure the four plungers are engaged.

NOTE: Depending on the size of your unit, there may be only two plungers, but the process will be virtually the same.

Sash Lock

CAUTION: Use caution when children or pets are around open windows and patio doors. Screens are not designed to retain children or pets.

GRILLES

Aluminum grilles-between-the-glass

The aluminum grilles-between-the-glass are permanently installed between panes of glass, so they stay clean and never need to be removed.

Permanent grilles

If your products have permanent grilles, please refer to the cleaning section below for general glass maintenance information.

CLEANING

Cleaning the glass

To wash the glass:

1. Use a premixed vinegar-based cleaning solution (or make your own with one part white vinegar to 10 parts water), and apply to a

soft, clean, lint-free microfiber cloth or paper towel. Or you may use an ammonia-free glass cleaner such as Windex

Sparkle

(purple liquid). Feel free to be generous with the amount of cleaner you apply, but avoid getting any cleaning solution

on the vinyl frames as it may discolor the finish.

2. Rub from several different directions.

3. Rinse with clear water if streaks remain after cleaning.

(clear liquid) or

CAUTION: Do not use glass cleaners that are ammonia- or alcohol-based. They may leave streaks or produce a film that attracts moisture or dust.

1.1

Cleaning Double-Hung Windows

Cleaning the exterior glass from the interior

You can tilt both sashes of the double-hung window to the interior of the room for easier cleaning of

the exterior glass.

1. Unlock and slightly raise the lower sash. Release the tilt latches located on the top of the lower sash,

and pull the sash toward the interior of the room.

2. Carefully tilt the lower sash until it rests on the trim.

3. Pull down the upper sash until you can put your hands comfortably and safely on the top of the sash.

4. Release the tilt latches on the top of the upper sash, and pull the sash toward the interior. Carefully lower

the upper sash to rest against the lower sash.

5. Clean the exterior glass of the upper sash, then lift and rotate it upright. Push it back into its normal operating

position while pulling the tilt latches in. Reengage the latches. Raise sash to a fully closed position.

6. Clean the exterior glass of the lower sash, then lift and rotate it upright. Push it back into its normal

operating position while pulling the tilt latches in. Reengage the latches. Lower sash to a fully closed position.

CAUTION: Sash may be heavy.

For exterior glass cleaning solution, follow the “Cleaning the glass” steps on page 1.1.

Spot-cleaning stubborn materials on all glass

To remove any markings from grease, oil, tape adhesive, crayons or paint, or marks from plastics that may have come in contact with the glass:

1. Apply a small amount of a nonabrasive cleaner such as Bar Keepers Friend

(SerVaas Laboratories) to a clean, wet cloth — or apply a

solvent such as acetone or mineral spirits to a clean, dry, lint-free microfiber cloth or paper towel.

2. Rub on the areas of glass that need spot-cleaning. Avoid getting any cleansers or solvents on the vinyl frames as they may

discolor the finish.

3. Wipe clean using a clean, dry, lint-free microfiber cloth or paper towel.

4. Then clean the glass as mentioned on page 1.1.

CAUTION: Do not use a razor blade to scrape off stubborn materials — doing so may leave permanent marks on the glass or scratches that could cause glass breakage. Contact the Pella Window and Door Showroom nearest you for special cleaning instructions.

Cleaning flat screens

To clean a flat fiberglass screen, either remove the screen (see page 1.1) and gently wash it with soap and

water, or use the drapery brush attachment on your vacuum cleaner.

CAUTION: Use caution when children or pets are around open windows and patio doors.

Screens are not designed to retain children or pets.

Cleaning the interior and exterior frame and sash material

Begin cleaning by vacuuming dirt from the sill and track areas. Then wash the window frame and sash with a mixture of mild dish soap and water.

WARNING: Do not use abrasive or caustic solvents as they may damage your windows. Do not scrape or use tools that might damage the surface. Do not power-wash.

1.2

Double-Hung Windows Cleaning

Cleaning the weep system

It is normal for water to accumulate in the sill and track. The water is intended to drain to the outside

via the drainage or “weep” holes. Check to make sure that the weep holes are clear of obstruction

(dirt, sand or building materials). To clean the weep holes, use a small, soft brush to clear the opening.

Weep holes are located both inside and outside the window in the bottom of the frame. If the window is

“stacked,” there may be weep holes between the units.

Cleaning the hardware finish

A soft cloth and mild cleaner may be used on all hardware finishes for vinyl double-hung windows.

Weep Hole

1.3

SINGLE-HUNG W I N D O W S

OPERAT I O N

Operation/Screens/Grilles/Cleaning Single-Hung Windows

To open the window, unlock the lock located on the top of the venting

(lower) sash. Larger windows may have two locks. Open the window by

raising the lower sash.

To close the window, push the sash back to the closed position and lock

the window. Reengaging the lock will automatically align and center the

sashes together for a tight seal.

If your windows feature AutoLock, the window will lock automatically

when it is closed.

SCREENS

Removing a screen requires two hands. To remove the screen from the interior

of the house/building, fully open the lower sash. Grasping the screen handle,

push the top of the screen frame upward or vertical and then push the bottom

of the frame screen toward the exterior of the house/building (1). This should

release the screen from the track. Carefully tilt and turn the screen so that it fits

through the open window. Then pass the screen through the window to the

inside of the house/building (2).

To replace the screen, reverse the process above and make sure the handle is engaged.

Standard Lock AutoLock