Pelco Calipsa Integration Guide — Videofied

Calipsa® Videofied Integration

User Guide

Document number:C6745M

Publication date:03/23

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Calipsa® Videofied Integration User Guide

Table of Contents

Introduction 3

Videofied 3

Setting up Videofied with Calipsa 3

Understanding Specifications 3

Whitelisting IP Addresses 3

Sending Data to Calipsa 3
Receiving Data from Calipsa 3
Receiving Data from Frontel 3

Setting Up your Calipsa Account 3

Logging into Calipsa 3

Setting Up your Frontel server 5

Processing Alarms through Calipsa 9

Activating a Site 9

Adding your Monitoring Station SMTP Details 11

Accessing Calipsa Account Settings 11
Editing Global Configuration 11
Inputting Your Credentials 12

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Calipsa® Videofied Integration User Guide

Introduction

This guide covers the steps required to integrate your Videofied cameras with the Calipsa platform. Other
common integration steps, such as configuring your system to send alarms to your gmail account are
also covered.

Videofied

Setting up Videofied with Calipsa

This guide includes instructions for setting up your Frontel and your Calipsa account when using Calipsa
with Videofied.

Understanding Specifications

Read the following documentation for the Calipsa Videofied integration.

Videofied TCP Server Integration With Calipsa

This document includes essential information and specifications about using Calipsa with Videofied. This
document includes details on how to test the integration as well.

Whitelisting IP Addresses

It is important you whitelist the following IP addresses to make sure you can send and receive data to and
from Calipsa.

Sending Data to Calipsa

Whitelist the DNS record for sending data to Calipsa: videofied.calipsa.io.

Receiving Data from Calipsa

Whitelist this IP address to receive data from Calipsa:

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52.19.32.51

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52.212.236.183

Receiving Data from Frontel

In addition to the DNS record for communicating with Calipsa, sometimes Calipsa needs to channel
signals from your receiver to Frontel. To make sure these signals are not blocked by your firewall,
whitelist the following three IP addresses:

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34.246.49.78

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52.30.30.208

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34.252.245.52

Setting Up your Calipsa Account

Logging into Calipsa

Note: Make sure you have the details for your m.calipsa.ioaccount. If you do not know your credentials,
message [e-mail]and a member of the team will provide the details.

1. Log into m.calipsa.iousing your credentials

2. Under Settings, navigate to Account Settings.

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Calipsa® Videofied Integration User Guide

3. Under the Global configurationsection, click Edit.

4. Under the Videofied Configurationsection, enter the following details. A screenshot is shown on

the following page.

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Autodownload: Enable Autodownload if you have the feature enabled in your Frontel setup.

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Events+Files: Enable Event+Files if your receiver requires events and files. If your receiver
accepts events only, do not enable Events+Files.

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Process Alarms at 25%: Select this option to process alarms when they are received by
Calipsa at 25%. At 25%, if Calipsa flags the alarm as true, it will send all events (and files up
to 25% then automatically thereafter for Events+Files receivers) to the receiver without
further processing. If the alarm is false, Calipsa will reprocess it at 100%. This will allow faster
delivery of true alarms.

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Receiver Connect Host: Enter the IP address for your receiver. Calipsa will send data to this
IP address.

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Receiver Connect Port: Enter the port for your receiver. Calipsa will send data to to this
port.

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Frontel IP Address: Enter the IP address for your Frontel server. You can add multiple IP
addresses if you have many Frontel servers that send data to the same receiver.

5. Click Save.

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Calipsa® Videofied Integration User Guide

Setting Up your Frontel server

1. Open your Frontel Config as an admin.

2. Right click on the icon for FrontelConfig, and select Run as administrator.

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Calipsa® Videofied Integration User Guide

1. Navigate to the GItab, under Server (screenshot on following page):

2. Enter the following information:

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Set the hostand the portfor the GI Server 1:

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Set the host to videofied.calipsa.io

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Set the portto 1556.

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You might want to set the host and port for the GI Server 2to the ones for your receiver.

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Calipsa® Videofied Integration User Guide

1. While still under the GItab, navigate to the Advanced tab.

2. Select Events + files.

Note: This is regardless of whether your receiver receives events or files. Calipsa requires the files in
order to process alarms from cameras.

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Calipsa® Videofied Integration User Guide

3. Click Applythen Restartservices.

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Calipsa® Videofied Integration User Guide

Processing Alarms through Calipsa

You are now ready to process alarms through Calipsa. Sites and Cameras will automatically be added to
your Calipsa account.

By default, sites are set as inactive. Inactive sites do not get processed through Calipsa. Instead, Calipsa
sends all events (+files when necessary) to your receiver. You need to manually activate a site on your
Calipsa account.

Activating a Site

1. Select the Clients page.

2. Select the customer account for which the site is associated with.

3. Select the site (by default, a site is named the same as the Panel Serial Number).

4. Select Edit to open up the Configurationsettings.

5. Click on the toggle that will originally be showing as Inactive. This will make the site active and

should look like the screenshot below.

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Calipsa® Videofied Integration User Guide

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Calipsa® Videofied Integration User Guide

Adding your Monitoring Station SMTP Details

This guide is for manually configuring Calipsa to forward true alarms to your monitoring station software
via email.

NOTE: Please ensure our Calipsa IP addresses are whitelisted on your monitoring station software
before completing this setup. Otherwise the true alarms sent to you may get blocked. See the Calipsa
Email Alarm Notifications Manual for instructions on Whitelisting Calipsa's IP addresses.

Accessing Calipsa Account Settings

1. Log into your Calipsa account.

2. In the bottom left-side panel, select Settings.

Editing Global Configuration

1. Under Account Settings, navigate to Global configuration.

2. Next to Global configuration, click Edit.

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Calipsa® Videofied Integration User Guide

Inputting Your Credentials

Under Global configuration, input the credentials of your monitoring station software. The credentials
include the server information you would have had the cameras/NVRs alarming to before incorporating
Calipsa into your process.

1. Under Host/IP Address, enter the IP address/DNS of your server

2. Under HTTP port, enter the HTTP port number. If unsure, try entering 25.

3. Under Username and Password, enter the login credentials for your server. If you are using
Immix, leave this section blank.

4. Under Test Email, use the example email address belonging to that sever. For example,
[e-mail] for an Immix server.

5. Test the connection.

6. If connected, click Save.

NOTE: These settings will automatically apply to all new sites added. To direct a specific site to a
different location, you will need to change the monitoring station SMTP details on the site level.

Troubleshooting Questions

Q: The Test email said successful however I cannot see a test email received in Calipsa.

A: If the test fails please follow the steps below in order.

1. Check that you whitelisted our relevant IP addresses within your monitoring station sever.

2. Check that you entered the correct credentials. Even the test email needs to be an email address
that exists within your server.

3. Try enabling "Use proper Helo". this is a different method of connection to fit with the additional
security requirements of some systems.

4. Reach out to the Calipsa support team by submitting a request or emailing: [e-mail]

Q: Can I send alarms to an email address instead?

A: Yes you can send to an email server as long as the specified email server allows it within their security
settings. Please see the Calipsa Email Alarm Notifications Manual for an example.

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Calipsa® Videofied Integration User Guide

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