Pelco Calipsa Email Alarm Notifications reference guide

Calipsa® Email Alarm Notifications

Reference Guide

Document number:C6748M

Publication date:03/23

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Calipsa® Email Alarm Notifications Reference Guide

Table of Contents

Sending "True" alarms to your Gmail inbox 3

Overview 3

Enabling 2-step Verification in Gmail 3

Setting up Access to the Email Server 4

Forwarding Alarms to Gmail 5

Sending True Alarms into SureView Ops 6

Configuration 6

In Sureview 6
In Calipsa 6

Whitelisting Calipsa's IP Addresses 8

Whitelisting Calipsa's IP Addresses for Immix 8

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Calipsa® Email Alarm Notifications Reference Guide

Sending "True" alarms to your Gmail inbox

This is useful for testing purposes or if you are not using some sort of monitoring software and wish to
receive true alarm alerts into your Gmail inbox instead.

Note: Depending on your Gmail account you may have limitations on the number of emails you are able
to receive in a given time period. Use caution when connecting sites that may have a high alarming
frequency.

Overview

For any alarms that we process as true we will forward the original alarm email onto you and we will
replace the original attachments with our modified images of the event which include our alarm analytics.
Due to the security measures Gmail has in place, in order to forward alerts to you via your mail sever we
require some security access to your account which is outlined in the process below. For security
purposes this method requires you to enable 2-step verification on your Gmail account. This enables the
ability to generate a unique password token to be used in place of your normal Gmail password in the
setup.

Enabling 2-step Verification in Gmail

1. Go to the manage security section of your Gmail account https://myaccount.google.com/security

2. If you have not already enabled 2-step verification for your account then please do so before
proceeding.

3. Click App password in the Signing in to Google section.

4. Click Select app and select Other (Customer name) from the dropdown menu.

5. It will ask you to input a device name, enter anything but Calipsa.

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Calipsa® Email Alarm Notifications Reference Guide

6. Click Generate. This will generate a unique password to be used by Calipsa in order to email
notifications onto you.

7. Copy this password as it will be used later in this setup.

Setting up Access to the Email Server

1. Log into your Calipsa account.

2. Depending on whether you want all alarms from your account sent to this email or only specific
sites, you will go to the appropriate location in the Calipsa platform.

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To apply to all site: Setting > Global settings.

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To apply to a single site: Client > Click through to the appropriate site > Configuration >
Monitoring station SMTP.

3. Enter the following details into the respective fields:

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Host/IP: smtp.gmail.com

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HTTP port: 587

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Username: Enter your Gmail address

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Password: Paste in the generated passwords from step 4

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Test email: Enter your Gmail address

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Calipsa® Email Alarm Notifications Reference Guide

4. Click Test and check your email account for the test email.

5. If the test us unsuccessful and you require assistance, click Submit Request at the top of the
page.

6. If the test email is successful, click Save.

Forwarding Alarms to Gmail

To have alarms forwarded to your Gmail you need to ensure that it is entered into the notification email
section for all relevant sites. This is usually done when first adding a site to Calipsa. If you are making this
change to existing sites you will need to go into each camera for these sites to fill in the notification
section with you Gmail address.

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Calipsa® Email Alarm Notifications Reference Guide

Sending True Alarms into SureView Ops

This guide outlines how to set up a connection from Calipsa to your SureView Ops command centre.

Configuration

In Sureview

1. Login and create youremail alarm pointsfor the cameras as normal.

2. Copy the unqiue SureView Email Address for the camera you are setting up with Calipsa. It will
look something like this[e-mail] or

[e-mail].

In Calipsa

1. Follow theCalipsa User Guidesfor setting up your cameras to send their alarms into Calipsa.

2. Once your devices are set up to send video alarms into Calipsa, you can configure Calipsa to
send the verified alarms into SureView Ops.

3. Go to yourCalipsa Settingspage.

4. Click on Global Configuration.

5. Enter the SureView OpsSMTP Technical Details

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Host/IP (if your Ops account is held in the US) us-smtp.sureviewops.com

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Host/IP (if your Ops account is held in the EU) eu-smtp.sureviewops.com

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Port: 587

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Username (leave blank)

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Password (leave blank)

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Use proper HELO? Enabled

6. ClickSave.

7. Go to your Camera Settings page (Clients > Site > Camera).

8. Scroll down to Configuration and clickEdit.

9. Enter your Camera/Alarm name in theNamefield.

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Calipsa® Email Alarm Notifications Reference Guide

10. Enter your unique SureView Alarm Email Address into theNotification field. As mentioned
previously, it should look something like this:[e-mail]
or[e-mail]

11. ClickSave.

True alarms for this camera now be sent into SureView Ops from Calipsa. This includes the annotated
bounding box as part of the clip. False alarms will be automatically filtered out before being sent to
SureView Ops.

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Calipsa® Email Alarm Notifications Reference Guide

Whitelisting Calipsa's IP Addresses

This guide outlines what IP addresses must be whitelist on your monitoring station servers in order to
receive alarms from Calipsa. If this is not done it is possible that alarms sent from Calipsa may get
blocked by your servers.

True alarms that are forwarded from Calipsa will be sent from one of two IP addresses. Please ensure
these are whitelisted on your server so that the your system does not block incoming traffic from Calipsa,
otherwise you may not receive any alarms.

IP Addresses:

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78.129.186.47

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54.247.163.162

The first IP address is the main one you will receive traffic from while the secondary one is used as a
backup if the connection for the first IP does not work for whatever reason.

Whitelisting Calipsa's IP Addresses for Immix

1. Create a test site in Immix .

2. Create two devices within the test site .

3. Enter the IP addresses listed above.

4. Under port number, enter 25.

Note: we recommend the device name include something like "DO NOT DELETE" to ensure no one in
your team accidentally removes the site.

Note: This site you have created will not receive any alarm traffic into it, it simply allows traffic from these
IP addresses to your Immix server.

Once this process is complete, Calipsa will be able to send alarms through to your monitoring station.

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Calipsa® Email Alarm Notifications Reference Guide

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