Pelco Calipsa Web App Reference Guide

Calipsa® Professional

Reference Guide

Document number:C6749M

Publication date:02/23

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Calipsa® Professional Reference Guide

Table of Contents

Accessing Calipsa 5

Calipsa Dashboard 6

Accessing Calipsa 6
Calipsa Dashboard Features 6
Sidebar Features 8
Clients 9
Reports 9

Most True and False Alarming Sites 10

Most True Alarming Sites 10
Most False Alarming Sites 10

Analytics 11

Basic Camera Requirements 11

Camera Placement 11

Calipsa Alarm Definitions 12

True Alarm 12
False Alarm 12
Reduction 12
Recall 13

Alarms 14

Accessing Alarms 14

Alarms Page 18

Latest Alarm 18
Labeling 19
Filtering 19
Alarms Queue 20

Alarm Tools 21

Show Annotations 21
Add/Edit Mask 21
Share Alarm 21

Searching and Filtering Alarms 22

Show Drop-down Menu 22
Filter Funnel 22

Customizing Alarm Overlay 24

Masking Configuration 24

Adding and Editing Masking 27

Selecting a Camera 27
Editing a Mask 27

Human and Vehicle Filtering 29

Enabling and Disabling Human and Vehicle Filtering 29

User Management 31

Managing Users 31

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Accessing Users Window 31
Adding a New User 31
Editing Users 33
Deleting Users 33

Sharing for Installers 34

Sharing Sites 34

Sharing for Key Holders 38

Sharing Sites 38

Creating and Deleting Clients 44

Grouping Feature 46

Client Grouping 46
Overview 46
Managing Groups 48
Creating A New Group 49
Rename group 49
Delete group 50
Refresh 50

Reports 51

Accessing Reports 51

Accessing Reports through Report 51
Accessing Reports through Clients 51

Reporting Advanced User Guide 55

Direct to Reports 55
Accessing Reports through Report 55
Selecting Mode Reporting 56
Report Page 57

Summary Reports 65

Camera Selection 65
Duration 65
Activity Chart 66
Download 66
Camera List 66

Automatic Reports 68

Automatic Report 68
Add Report 68

Labelling Alarms 71

Alarm Labelling 71
Audit Log 71
Alarm queue 72

Where to Categorize these topics? 73

Calipsa Protect 73

Advanced real-time analytics for video surveillance 73
Enabling Calipsa Protect 73
Advanced Analytic Features 74

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Applying Scheduling 75
Alarms Tab 76

Detect Pro 78

Activating Scene Change 78
Bulk Activation / Deactivation 79
Setting Periods 79
Setting Schedules 80
Dashboard 81
Alarm Queue 82
Advanced Idle Detection 83

Audit Trail 85

Reviewing Change History 85

Object Detection Scheduling 87

Camera Level Scheduling 91

Frequently Asked Questions 92

How to use Arm / Disarm tool 92

Permissions 92
Arming and Disarming on the Mobile App 94

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Accessing Calipsa

To log in and start using Calipsa, use the following link and enter your credentials:https://m.calipsa.io.

Note: If you do not have a login, contact your system administrator to grant you access.

After logging in, you will see the Calipsa Homepage. Use the sidebar on the left to navigate to a given
section.

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Calipsa Dashboard

This section walks you through the different features of the Calipsa Dashboard.

Accessing Calipsa

Start by accessing the following link: https://m.calipsa.io.

Calipsa Dashboard Features

After logging into the link above, you’ll find a number of different options to explore.

Dashboard: Graphical user interface (GUI) which provides at-a-glance views of key performance
indicators (KPIs) relevant to all applicable alarms received into Calipsa.

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Insights: Statistical display of the Number of filtered alarmsand the Percentage of filtered alarmsafter
Calipsa analysis.

Account Overview: Displays Total # of clients, Total # of sites, and Total # cameraswithin your Calipsa
account.

Alarms: Graphical display of Total alarmsreceived into Calipsa and the number of False alarms filtered
after analysis.

Idle cameras: List of specific Cameras, categorized by Clientand Site, which have not alarmed recently
(Last alarm).

Most alarming sites: List of Sitesthat have received the most alarms out of all Clientswithin Calipsa.

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Sidebar Features

The Sidebar provides a method to navigate all available options within the dashboard.

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Home:navigates you back to the Calipsa Dashboard

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Clients: list of Clientsthat you’ve added into Calipsa

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Alarms: direct link to Alarm Reporting

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Report: allows you to View, Validate, and Download alarm datawithin a Summaryor Automatic
Reportformat

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Help: Help Centerwhich provides Calipsa FAQs, Camera guides, etc.

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Settings: provides a way to manage your Calipsa instance via: Account Settings, Security, and
Notifications

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Manage Users: allows the opportunity to Manage usersand overall access to your sites

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Log out: logs you out of Calipsa

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Clients

The Clientstree structure is nested into the following format: Clients, Sites, and Cameras

Reports

By clicking Selectand choosing the specific Clients, Sites, Cameras, etc. OR by selecting Reportwithin
the Sidebar you’ll then have the ability to view statistical data for the chosen devices within the
Alarmspage.

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Most True and False Alarming Sites

This section of the Calipsa homepage indicates which sites are creating the most true alarms and which
sites are creating the most false alarms. This helps you determine whether a site is creating difficulties.

Most True Alarming Sites

Some sites will have a high number of true alarms in Calipsa. A true alarm is one that Calipsa flags as a
legitimate cause of alarm, although it may not be. Often true alarms are triggered due to traffic from roads
around the monitored area or by designated employees on the site. If the alarm is coming from traffic
near the site, try masking the zone. If the alarm is coming from designated employees on the site, try
scheduling around hours of operation.

Most False Alarming Sites

A site might have a high number of false alarms. This might not be an issue for operators, but sending
that information across might carry an associated cost or might end up overloading the NVR. One
possibility is that the sensitivity for the trigger is too high and is triggering the alarm at the slightest
movement. One option is lowering the sensitivity of the trigger. A second option is adjusting the camera
direction.

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Analytics

Basic Camera Requirements

This document outlines the basic requirements for camera setups on site for optimal performance with
the Calipsa AI.

Camera Placement

Objects of interest

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Objects of Interest must occupy at least 8% of the screen height and 10% of the screen width.

Angle

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We recommend an angle of 30°, and no more than 45° down from the horizontal.

Distance

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Length: no more than 100 meters (330 ft) / width: 55 meters (180 ft).

Mounting

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We recommend the camera being mounted around 2.5 meters (8 ft) or higher off the ground.

Camera Type: Single lens cameras provide the best detection results. Fish eye and extended lenses
may distort image definition and at present have lower performance. PTZ cameras are supported but
don’t allow for masks which may lead to false activations from peripheral areas.

Images per alarm : We require alarms to contain at least 2 non-identical images. If a system sends only 1
image or multiple copies of the same image, Calipsa is unable to distinguish between a moving or
stationary vehicle and will pass these alarms through a simpler algorithm. Since there is less information
available for the algorithm to make its decision (due to the lack of motion), there is a resulting decrease in
reduction.#

Shutter speed: The shutter speed is the length of time a camera’s shutter is open. This controls the
amount of light reaching the sensor. In low light situations, the shutter needs to stay open longer in order
for the sensor to receive enough light. A possible side effect of this is motion blur, where moving objects
become blurred. In environments where moving vehicles are important, we recommend shutter speeds
between 1/50 and 1/100.

Image resolution: Camera resolution defines how many individual pixels are available to record the
actual scene. This resolution is generally defined in megapixels, which indicates how many millions of
pixels are on the camera sensor that is used to record the scene. The more megapixels the camera
offers, the more information is being recorded in the image. We require a minimum resolution of 320x240
to process alarms accurately.

Note: Videofied systems are processed through a different algorithm to accommodate for the lower
resolution of these cameras. Please speak to your account manager if you have questions about this
specific system.

Lighting:The region of interest within a camera view must be illuminated sufficiently so that there is good
contrast between any objects of interest and the background. If an IR illuminator is being used for
nighttime viewing ensure that the area being monitored is within the illumination range specified by the
manufacturer.

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Calipsa Alarm Definitions

True Alarm

A true alarm is any alarm that contains human activity. This includes any motion coming from a human or
a vehicle in the footage. Parked cars will not be marked as true. All true alarms will be passed to your
monitoring station for human verification by your team.

NOTE: If you receive single images, or identical images, the person or vehicle seen triggering the true
alarm will be marked in green. Since there is no motion in the alarms, parked cars will be flagged as true.
Click True Alarms triggered by stationary vehicle to troubleshoot this issue.

False Alarm

A false alarm is an alarm triggered when there is no human activity e.g., a cat running across the camera
view or a tree blowing in the wind. Calipsa marks these alarms as false and does not forward them to
your monitoring station.

Note: Some integrations forward both true and false alarms on to your monitoring station software where
it is then separated.

Reduction

Reduction is a measurement of how well the system has managed to reduce the number of nuisance
alarms. It is calculated from the number of alarms Calipsa deemed false that actually were false i.e.,
contained no human activity. Calipsa's current reduction is approximately 95%. This means that out of
100 alarms with no human activity we would expect our AI to correctly mark 95 of them as false.
Improving Reduction is a tricky process as we will only increase our reduction if it doesn't have a negative
impact on our current recall.

Note: Reduction is not the same as the percentage of alarms filtered out shown on your dashboard. The
percentage of alarms filtered out includes the correctly marked true alarms.

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Recall

Recall is a measurement of the accuracy in determining true alarms i.e., alarms with actual human
activity. Recall is the most vital metric, since alarms with human activity must be marked true. Alarms
with human activity that are not marked true could mean a security breach. Calipsa's current recall is
currently just under 99%. This means that out of 100 alarms with human activity we would expect our AI
to mark 99 of them correctly as true.

Note: This is for single alarms, during an intrusion event we would generally expect a small number of
alarms to be triggered therefore the chance of missing an entire event is much lower.

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Alarms

Accessing Alarms

In Calipsa you are able to view processed alarms as they come in. You can see if they were marked True
or False and why. The video below outlines all the features available in Calipsa's alarm page.

Link to a video that walks through this process.

There are two ways to navigate to the Alarms section in Calipsa. The most direct way is selecting Alarms
from the Main Menu.

Alternatively, you can select multiple Clients, Sites, and Cameras from the Clients list to view their
alarms. On the Client list, click Select in the lower left corner. You are now in Select mode.

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Once in Select mode, select the boxes next to the Clients, Sites, and Cameras you want to report on.
Selecting a client will automatically select all sites associated with that client. Selecting a site will
automatically selects all cameras within the site.

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Once you have selected all necessary items, click Switch to Alarms in the light grey text box.

After accessing Alarms from either the global navigation or select mode, you will see a catalogue of
alarms inCalipsa. If you accessed the Alarms section through the global navigation, Calipsa will pull
alarms from all cameras from the last 24 hours. When you first access the Alarms page, Auto-refresh is
enabled. Auto-refresh means that the list automatically displays new alarms at the top and continues to
update as new alarms are added.

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Select an alarm to view the footage that triggered the alarm. Now you are able to review the footage and
determine why Calipsa marked it as a true or false alarm. Click Show Annotations for more information
on what the Calipsa AI saw.

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Alarms Page

The Alarms Page displays every single alarm triggered in Calipsa.

Latest Alarm

The Latest Alarm is the last alarm that was triggered. When clicking on the latest alarm footage a new
page will open. This new page includes additional information on the alarm. Right below the footage,
select from the following options:

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Save: Allows the alarm to be kept in the “Saved Alarms” section.

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Full Screen: Sets the alarm footage in full screen mode.

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Share: Allows the user to share the alarm’s footage and URL through the desired method or app.

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Labeling

The labeling option indicates whether the alarm has been labeled as true or false. You have the option to
change the label by selecting either true or false.

Filtering

The filtering option enables you to filter your search based on clients, sites, and cameras. There is also a
section where you can choose a specific timeframe to search through the alarms. After the desired filters
are selected, click Submit.

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Alarms Queue

The alarm queue enables you to see each alarm individually. Click each alarm to view the date of the
alarm, the site and camera that generated the alarm, and the label.

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Alarm Tools

Alarms Tools enable you to show annotations, add/edit mask, and share alarms. Access Alarm Tools
next to the alarm.

Show Annotations

When you select Show Annotations in a true alarm, Calipsa will highlight the area of motion it detected
i.e., the cause of the alarm. The annotations include what the Calipsa AI determined the motion to be. For
instance, the source of the motion could be a person or a vehicle.

Add/Edit Mask

To access the masking page, click Add/Edit Mask. The masking page will open in a new tab.

Share Alarm

Selecting Share Alarm will open the user's emailing tool. This option allows you to share the alarm
information e.g., the owner of the site being monitored.

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Searching and Filtering Alarms

Calipsa offers various filtering options when searching for alarms. At the top of the alarms queue, there
are two options: the show drop-down menu and the filter funnel.

Show Drop-down Menu

The Show drop-down menu allows you to select the types of alarms in the results list. You can show
alarms based on Validity, Label status, and Detection types. The reset button will automatically include
all options.

Filter Funnel

Access the Filter Alarms menu by clicking the Funnel icon. From this menu you can select specific
clients, sites, or cameras to display alarms. Click Select All to select all cameras in your Calipsa
account. In the bottom left corner you can set the duration, or date range, of alarms you want to view.

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You can quickly pull the last 24 hours, last week, or last month. You can also manually select dates and
time, by selecting Other.

Note: Calipsa stores alarms for 30 days before clearing them from the platform.

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Customizing Alarm Overlay

Calipsa offers a range of customization options for masking and highlighting. This guide shows you how
to change the color and opacity of the different areas.

Masking Configuration

Link to a video that walks through this process.

Note: This feature is found under settings at the Company level.

1. After signing in, click Settings from the main menu.

2. Under Settings, select Operation.

3. Next to Mark & Highlight Appearance, click Edit. You can change the color and opacity of the

mask or highlight as well as pick the highlighting style.

4. Click on the color menu. You can now select a color.

5. Adjust the opacity from 20% to 80%.

Note: You cannot reach 0% or 100% as that would remove or block the masked area.

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6. Under Highlight style, select either a contour highlight or a box highlight.

Contour Highlight

Shown here is a contour highlight. The mask highlight is cropped around the edges of the figure shown in
the image.

Box Highlight

Shown here is a box highlight. The mask highlight appears as a box around the figure shown in the
image.

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7. Click Save Changes.

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Adding and Editing Masking

Calipsa enables you to mask off zones that you do not need monitored. This helps remove false alarms
from passing vehicles or pedestrians.

Selecting a Camera

Once a camera is properly set up in Calipsa, the first alarm it sends will be used as a snapshot.

Editing a Mask

1. After selecting the camera, click Edit on the Mask section. The add/edit mask window will open.

There are two sections in the add/edit mask window:

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Select a snapshot from available alarms:this is a collection of previous alarms you can use a
snapshot to mask. This is useful if a different snapshot has better lighting for contrast to better
apply the mask.

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Draw Mask:is where you will draw the actual mask and denote areas for Calipsa to ignore.

2. Under Select a snapshot from previous alarms, choose a snapshot.

3. Under Draw mask, click the Pencil icon.

4. After clicking the pencil, start clicking points to draw your mask. Each click will drop a single point
to shape the mask.

Note: A minimum of 3 points are needed. You can click and drag an existing point to shape the mask
more accurately.

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5. To deselect the current mask you are working on, click the X icon. This allows you to draw multiple
masks.

6. The Arrow Symbol next to the X icon undoes any changes made since the last time the mask was
saved.

7. The trash can symbol next to the Arrow will delete any mask you have currently selected.

Tip: The Grid Symbol on the far right will open a grid on the snapshot to help with masking.

8. Once the masks are in place, clickSave. Calipsa will start filtering any alarms triggered by objects
within the masked areas.

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Human and Vehicle Filtering

Calipsa can help determine if an event is triggered by a human or vehicle. This helps determine true
alarms. This is useful for areas where a large amount of vehicle traffic is expected but human intrusions
are rare.

This feature only applies to alarms received after the settings are edited. If Vehicle detection is OFF and
a True Alarm caused by a vehicle happens during this time we will not be able to reevaluate after the
capture. Shared Sites Do Not support this feature at this time. This setting can only be adjusted by Admin
and Members.

Note: Currently only Vehicles can be filtered. Human filtering may be included in a future release.

Enabling and Disabling Human and Vehicle Filtering

1. Sign into Calipsa.

2. Navigate to the site and camera.

Note: This feature is currently only available at the Camera level. There are plans to support site and
client-level settings in future releases.

3. Select the camera. Once the camera is selected, you will see options for Human and Vehicle
detection under the False Alarm Filter toggle.

4. To enable or disable vehicle filtering, toggle Vehicle Detection.

Note: Human Detection is currently always set to ON and cannot be edited.

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Considerations for the Immix AI-link

If you are connected to Calipsa via the Immix AI-link then the above toggles will not be accessible in the
Calipsa platform. You can make these changes in your Immix server. By default, they will both be
enabled when adding cameras.

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User Management

Managing Users

This guide shows how you can manage users on your Calipsa account. You can Add, Edit, or Delete
additional users.

Accessing Users Window

1. To manage users, log into your Calipsa account.

2. On the left-side menu, Click Manage Users.

The Manage user window will open.

Adding a New User

1. To add new users, click + Add new user on the top right.

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2. Enter a username, email, password, and confirm the password.

3. After entering the new user information, assign a role for the user Admin, Member, or Operator.

Note: Each role has their own set of permissions.

Admin

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Full access to all settings and features within the account.

Member

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Full access to the account without the "Manage users" section. This means they cannot
add/delete users or access site sharing options.

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Ideal for users that need to manage sites within Calipsa, without permission to access other user's
permissions.

Operator

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View-only permissions.

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They have access to the Dashboard, Alarms and Reports page.

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No access to the Clients page.

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Ideal for users that only need to view alarms and pull reports, but not make any changes within the
platform.

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Editing Users

1. To edit a user, click Manage Users section.

2. Click the pencil icon on the far right of each entry.

The edit user details window will open. Here you can only update the username or email, change the
selected role, or delete the user.

3. After editing the user details, click Save changes.

Deleting Users

1. To delete the user, click Delete User.

2. When prompted, click Delete.

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Sharing for Installers

This feature allows you to share access to specific sites from your account to your customers. This will
allow them to log into the Calipsa portal to view only the clients/sites that have been shared to them.

Note: This feature is only accessible to users with Admin rights for their account. This does not grant
access to your company account, instead it creates a separate company account within Calipsa where
your customer can view the sites you have shared.

Sharing Sites

1. Log into your Calipsa Account.

2. Select “Manage Users” on the side panel.

3. Under Sharing for Installers, select + Share sites

4. Select the client and sites.

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5. Click on the toggle to switch from view-only to granting permission to edit.

Note: Permission can be granted to edit masking and schedules for the sites you have selected once the
site has been successfully shared.

6. Input the customer's email address to share access to the site.

7. Under name, type a memorable name for the customer's company

8. Click Confirm. The following confirmation will appear.

9. Click Done.

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The customer you have shared to will receive an email containing a link directing them to the Calipsa
platform. The status will show pending until the customer has activated the share link.

If the customer already has a Calipsa account linked to their email it will prompt them to log in and the site
will be shared to their account.

But, if the customer email does not exist in Calipsa, the link will take them to a company creation page
where they will create a new company and user account.

Once the customer has created the account or logged in, the following confirmation should appear.

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If the customer does not have admin rights for their account based on the email you shared the site with,
then you will see the error warning below. Try sharing to an account that has admin access or ask your
customer to have their permissions changed by their account admin.

If you have any questions or issues with sharing sites please reach out to [e-mail].

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Sharing for Key Holders

This feature allows you to share access to specific sites from your account to your customers. This will
allow them to log into the Calipsa portal to view only the clients and sites that have been shared with
them.

Note: this feature is only accessible to users with Admin rights for their account. This does not grant
access to your company account, instead it creates a separate company account within Calipsa where
your customer can view the sites you have shared.

Sharing Sites

1. Log into your Calipsa account.

2. Select Manage Users on the side panel.

3. Under Sharing for Installers, select + Share sites.

Note: If you previously had any alert email notifications setup from when the feature was located on the
site level these would have automatically been transferred across to the new location in the web app. As
there was previously no name field, we auto-populate that field with the name of the site shared.

Note: unfortunately the created date was not something we previously saved, so any of these sites that
were pulled across will show a default value of 01 Jan 1970, 10:00.

4. Select the client and sites.

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Note: Permission to view the alarms is a definite permission that is linked to this feature. However,
permission can also be granted to receive email alerts whenever an alarm is triggered on the shared site.

5. To grant permission to receive email alerts when alarms are triggered, toggle Alarm Alert via
Email.

NOTE: There is an additional cost for the use of this feature, once toggled on you will receive some
prompts to reach out to our Accounts team for pricing information if you have not done so already.

6. To send only true alarms, select Send true alarms only.

7. To send true and false alarms, select Send both true and false alarms.

8. Input the customer's email address to share access to the site.

9. Under name, type a memorable name for the customer's company

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10. Click Confirm. The following confirmation will appear.

11. Click Done.

12. The client you have shared to will receive an email containing a link directing them to the Calipsa
platform.

The customer you have shared to will receive an email containing a link directing them to the Calipsa
platform. The status will show pending until the customer has activated the share link.

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If the customer already has a Calipsa account linked to their email it will prompt them to log in and the site
will be shared to their account.

But, if the customer email does not exist in Calipsa, the link will take them to a company creation page
where they will create a new company and user account.

Once the customer has created the account or logged in, the following confirmation should appear.

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If the customer does not have admin rights for their account based on the email you shared the site with,
then you will see the error warning below. Try sharing to an account that has admin access or ask your
customer to have their permissions changed by their account admin.

If you have any questions or issues with sharing sites please reach out to [e-mail].

Customizing the Keyholder Email Notification

If you enabled the Alarm notification via email function, then you can customize the email notifications
that are sent out to your keyholders via email.

1. Navigate to Settings on the Calipsa platform.

2. Under Notifications you will find Customization of Keyholder Email Notification, click Edit.

Under Alarm notification via email, you have the option to do the following:

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Configure the alarm notification email to include a custom logo.

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Include information on alarms labeled true and false.

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Change the email server from address.

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Change the support email from Calipsa.

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NOTE: If you use the Calipsa server then the from address will need to belong to the Calipsa domain (eg.
@calipsa.io). If you would like to use an email address from your domain you will need to change the
Sending email from address to your specific email server you will need additional information.

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Creating and Deleting Clients

This article walks you through managing your client list. The client list includes clients, sites, and
individual cameras.

Link to a video that walks through this process.

Creating Clients

1. Under Add client, enter the client name.

2. Click Add.

Adding Sites

1. Under Add Site, enter a Site name.

2. Under Timezone, select the timezone of the site from the drop-down menu.

3. If the site is a DVR/NVR site, click Yes.

4. If the site is not a DVR/NVR, e.g., direct linked cameras, click No.

Note: If the site is a DVR/NVR site, you will have to enter connection information.

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Adding Cameras

Once the site has been added and you are ready to add cameras. There are different steps for the
different camera brands and integrations. For more information specific to your integration pleaserefer to
the specific Integration guides.

Connecting to your Monitoring station

Camera Guides

NVR /VMS Guides

Deleting Clients

To protect against accidental deletion, you must first delete all sites before deleting a client, and you must
delete all cameras before deleting a site.

1. To delete a camera, select the camera and click Delete.

Note: The Delete option is found under the configuration option.

2. To delete a site, select the site and click Delete.

3. To delete a client, select the client and click Delete.

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Grouping Feature

Client Grouping

Calipsa allows you to create custom groups and add clients to it. This guide demonstrates how to create
groups, add clients to groups, and manage already created groups.

Overview

In Calipsa you will see the new groups option under the Clients section. Here you can switch between the
client list and the groups list. Click Groups to display a list of groups structured like the client list.

In the Groups section you can left click any group to see all clients and subsequent cameras assigned to
the group.

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Here you can view all clients, sites, and cameras within a group directly.

You can rename any client, site, or camera directly from this list. You can also remove a client from a
group or directly assign them to another group.

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Assigning a Client to another group brings up a small window. Select the groups you want the client to be
included in.

You can also make assignment changes as well as view all groups a client is assigned to in the Clients
settings. Click the Client and under the list of sites there is a section for groups. This lists all groups the
client is part of. Click edit to open the group selection window.

Managing Groups

With the groups button selected right click anywhere in the list of groups to bring up a contextual menu.
Here you can rename the group you clicked, delete the group you clicked, create an entirely new group,
or refresh your currently open group.

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Creating A New Group

1. Click Create new group.A new text window will open.

2. Enter the name of the group.

3. Click Add to save and create the group.

4. If you change your mind, click Cancel to not create a new group.

Rename group

1. To rename a specific group, right click the group name you want to change. This will take open the
name in a small text box.

2. Type a new name into the field.

3. After renaming the group, press Enter.

4. Press Escape to cancel.

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Delete group

1. To delete a group, right click the specific group name and click Delete. This will prompt you with a
confirmation message.

2. Click Delete to permanently delete the group. This does not affect the Clients within the group.

Refresh

Right clicking a group and selecting refresh will quickly reload that group and update any changes made
in the grouping like assigning or deleting.

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Reports

Accessing Reports

The Calipsa Reporting Feature allows you to create reports for alarm events processed byCalipsa. You
can view a live summary of these alarms within the Calipsa Dashboard, download statistics via CSV, or
choose to have reports automatically delivered to you via email.

There are two ways to access reporting in Calipsa:

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Access Reports through Report

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Access Reports through Clients

Accessing Reports through Report

1. On the main Calipsa Dashboard page, click Report in the left toolbar.

Accessing Reports through Clients

1. On the Calipsa Dashboard toolbar, click Clients.

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2. Click the Select button at the bottom of the toolbar.

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3. Select the specific Clients, Sites, and Cameras from the Clients list.

4. Hover overSwitch to Reportand clickSummary Report.

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Once on theReports page, you'll have the opportunity to select the respective Clients/Sites/Cameras to
do the following:

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View/download a Summary report

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Create/edit an Automatic Report

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View/download an Idle Report

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Reporting Advanced User Guide

With our reporting feature Calipsa offers the ability to report on alarms, true and false, that have been
passed through our system. You can view the alarms live in the app or download them to a CSV.

Direct to Reports

There are two ways to access reporting in Calipsa:

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Access Reports through Report

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Access Reports through Clients

Accessing Reports through Report

1. On the main Calipsa Dashboard page, click Report in the left toolbar.

Clicking the Report button brings you to this menu.

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Note: You can also select the specific Clients/Sites/Cameras from the clients list and go straight to
reporting for them.

Selecting Mode Reporting

1. On the Client list, click Select in the lower left corner. You are now in Select mode.

2. Once in Select mode, click the boxes next to the Clients or specific sites and cameras you want to
report on.

Note: Selecting a Client will automatically select all Sites within that client. The same for sites, selecting a
site automatically selects all cameras within the site.

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3. Once you have selected all necessary items, click Switch to Report in the light grey text box.

Either way you choose to access the reporting you will be brought to this screen:

Report Page

There are three main sections of the Report page:

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Summary

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Automatic Report

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Idle Report

Summary

The Alarm section of Calipsa is for viewing a specific alarm. Use the Summary tab if you want to simply
view the trends or overall statistics of a site. When using the Summary tab you first select the
Client/Site/Cameras/Duration like the alarms tab but instead of seeing the individual alarms you will see
the totals for the time range.

You can choose to auto-refresh the results by selecting the checkbox. You can also configure the
timeframe of the report and the timezone selected. Once this is done you may click filter and the report
will be generated.

The first section is a bar graph showing the total alarms broken down by true alarm vs false.

Underneath the bar graph is an option to download a CSV file of the summary. This option is defaulted to
if the Summary report is too large i.e., too many alarms or too many cameras.

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The last section of the Summary tab is the Camera list. Each Camera is presented as a line in the grid.
You can see the total number of alarms, the total number of true alarms, and the Reduction %, which is
automatically calculated by Calipsa for the duration. This is a great way to ensure Calipsa is working as
expected.

Automatic Reporting

With the Automatic Reporting feature you can create recurring pdf reports sent directly to your email.
With this feature you can customize the scope and frequency of the reports.

When clicking + Add Report it will take you to the familiar Client/Site/Camera selection Grid. Here select
the Clients/sites/cameras needed for the report. You can click Select All to quickly choose everything in
the account. Once done click Next.

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Next you will need to select the Time. This includes the time range of the report as well as how often and
when you receive the report. You can select Alarms from within the last 24 hours, 7 days, 14 days, and
30 days. Using the drop down menu by Send Report you can select to receive the report Every Day,
Every Week, or Every Month.

Note: Selecting Every Week will open a new drop box to choose the day of the week. Every Month lets
you choose which day of the month.

The last step is the choice of when the request starts. This lets you pick the hour and timezone to start
pulling the report. For example if a user is based in GMT -5 but monitors sites world wide, creating a
report to start 11:00 GMT-5 will pull a report from that moment as the starting point, regardless of any
site’s timezone. Once complete click Next.

After the Time has been selected a receiving email will need to be put in place. A minimum of 1 email is
required but you can add as many as needed. Just click+Add more emailsto add a new line for emails.

Click the Trash can symbol to remove an email.

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Once all emails have been added click Next.

The final step in creating a new Automated report is to name it. In the last section all that is required is
adding a name in the text box. Once completed click Done.

Idle Reports

These reports will show you which cameras and/or sites haven't triggered any alarms lately. With it, you
could run a health check that would allow you to detect sites that are experiencing technical difficulties or
cameras that could use some tweaking in their setup, such as having a low sensitivity or not pointing in
the right direction.

It will automatically load an idle camera report with information about the camera and when it last
alarmed.

Clicking on any camera will take you directly to its configuration page in the Clients section of Calipsa.

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You may do some filtering if you want to, you can choose the Client or the Health level, where there is a
color scheme in place:

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Grey: hasn't alarmed in 24-72hrs

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Orange: hasn't alarmed in 72hrs - 1 week

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Red: hasn't alarmed in 1 week - over 30 days

If you prefer an idle site report instead of an idle camera report, you can do this by clicking in the
dropdown tab in the top left corner.

As previously, it will generate the report automatically showing the site information, the number of
cameras, the last alarm within the site and the percentage of idle cameras within it, which you can use to
filter.

On the right hand side, you will find an arrow that serves as a dropdown to see the specific site and its
cameras in more detail.

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Scene Change reports

If your account has Scene Change enabled you will also be allowed to create Scene change Summary
and Automatic reports. For this you will just need to choose the type of report you want at the top of the
page.

Summary report

It will work very similarly to the other reports, first asking you to select sites and cameras, the duration
and the timezone:

It will also then show a graph with the number of alarms and a download option.

It will show a table with a full list of cameras and their performance, with a few different columns:

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Total scene change checks

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True Scene Changes

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Filtered out scene changes

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Incomplete checks

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Labeling decisions e.g., true, false, dismissed

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When the last check was done in the selected period of time

Automatic Report

Automatic report works the same way the object detection automatic report does, but will include
Statistics, labeling status and a list of recently detected cameras instead. Clicking on Add Report in the
top right corner will begin the creation of the report and from there you can follow the steps stated
previously.

If you have any questions or issues with any part of the reporting suite please contact
[e-mail].

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Summary Reports

Through the Calipsa reporting feature, users can view a live summary of filtered alarms within the
Calipsa Dashboard or download these statistics via CSV.

After navigating to theReportpage within the Calipsa dashboard, you can select aSummary Reportfor
eitherObject Detection PerformanceorScene Change DetectionPerformance.

Camera Selection

After selecting the product you would like aSummary Reportfor, you can then choose the
respectiveClients/Sites/Camerasfor each specific report:

Duration

Select the appropriateDurationandTime Zoneif applicable, clickFilter to view the results.

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Activity Chart

The first section is a bar graph showing the total alarms broken down by true alarm vs false.

Download

Underneath the bar graph is an option todownload a CSVfile of the summary. This will also be the
only/default option if the Summary report is too large. If there are too many alarms or too many cameras
to list within the dashboard.

Camera List

The last section of the Summary tab is theCamera list, where each Camera is presented as a row in a
grid. Here you can see the number of: Total Alarms, True Alarms, Reduction percentage (automatically
calculated by Calipsa for the duration), Human triggered alarms, Vehicle triggered alarms, and Last
Alarm (in your selected duration). This is a great way to ensure Calipsa is working for you as expected.

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Automatic Reports

Through the Calipsa reporting feature, users have the ability to create automatic reports for alarm events
processed by Calipsa. By creating an automatic report, you can have a report delivered to your email
daily, weekly, or monthly for any/all specific Clients/Sites/Cameras in Calipsa.

Automatic Report

After navigating to theReportpage within the Calipsa dashboard, you’ll have the ability to create
anAutomatic Reportfor eitherObject DetectionorScene Change Detection.

After selecting the product you’d like to create anAutomatic Reportfor, clickAdd Report.

Add Report

In the Select Cameras window, you can then choose the respectiveClients/Sites/Camerasfor each
specific Automatic Report that you’d like to create.

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After clickingNext, you can then choose the specificAlarm Time Frame,Frequency of Report Sending
Interval, andStart Timefor the report itself.

After clickingNext, you can then enter in the specificEmailswhich you’d like this specific report delivered
to for the criteria added throughout previous steps.

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After clickingNextone final time, you can then enter in the specificNamefor this report.

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Labelling Alarms

Labelling alarms is useful when Calipsa is used as a monitoring tool. It allows the operators to confirm
alarms as true or false. It can also be very useful to keep track of which alarms the operator has gone
through and which are still waiting to be verified.

There are different areas in the Alarms section that refer to the labelling option.

Alarm Labelling

Right above the footage of the alarm, a banner is displayed asking the operator if the alarm is true or
false in their opinion.

Once the option is clicked, the banner will change to explain what the alarm has been marked as.

Audit Log

On the upper right corner of the page you can control what has been done on that specific alarm. When it
was received, what Calipsa processed it as, who labelled it and when and who changed the label and
when. This is helpful when auditing the account if an incident has happened, for instance.

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Alarm queue

In the alarm queue you are able to quickly have a visual understanding of the alarms that have come,
what calipsa considered them, which have been analysed by the operator and what they have been
labelled as.

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Where to Categorize these topics?

Calipsa Protect

Advanced real-time analytics for video surveillance

Calipsa protect allows advanced analytics that goes beyond our standard object detection offered with
Calipsa Detect. It allows you to customize exactly what you want a true alarm to be classified as and
includes features such as loitering and crowd-forming detection.

Note: During phase 1 of Calipsa Protect it will only be available on sites connected via our Sentinel
Integration.

Enabling Calipsa Protect

Once Calipsa Protect has been enabled on your account by the Calipsa team you will be able to see the
functionality within the web app on the camera level.

Once you enable Advanced Analytics via the toggle, you will see the pop-up below.

This pop-up advises that if you would likeObject DetectionANDAdvanced Analyticsenabled you will
need to set schedules for each to ensure there is no overlap in how we should be processing an alarm at
a given time.

If you don't have any schedules in place and you clickTurn off and proceedyou will be disablingObject
Detection and enablingAdvanced Analytics on the camera.

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Advanced Analytic Features

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Once you have selected Turn off and proceed the rule setup will automatically pop up.
Alternatively, you can select to create a rule or enable a previously existing rule under the
Advanced Analytics toggle.

When you create a rule, you will see the following setup page where you will need to setup the following:

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Name of the rule: can be named however you see fit.

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Object of interest: By default all object types are enabled but you can select to only include
whichever you wish e.g., person, cyclist, car, truck, construction vehicle.

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Loitering Detection: If enabled you will need to enter the number of seconds an object will need to
be within the camera frame to be considered loitering.

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Crowd Forming: If enabled you will need to enter the number of objects required and the time
period the objects are present for in order to trigger a crowd forming alert.

NOTE: Loitering detection and Crowd forming cannot be enabled at the same time.

Once this is filled in you will need to select whether you want the rule to be applied to the entire camera
view or just a particular area of interest. If you only require a specific area click on the Selective area
option which will then populate some drawing tools.

To draw an area of interest click on the pencil tool on the left, then proceed to outline the points of interest
on the camera snapshot. We recommend drawing your points in a cyclical motion around the area of
interest in the same direction.

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Once you have completed drawing the area of interest, click save and the advanced analytic rule will be
applied to your camera.

Applying Scheduling

Scheduling is important in situations where you want to utilize a combination of standard object detection
and advanced analytics.

For example, during the day you may only want to know if people are loitering around a site rather than
just passing by, meanwhile, at night you may want to know whether there is any person or vehicle
detected on site. In this case you could apply loitering detection during the day and normal object
detection at night.

To achieve this you will need to set schedules so that Calipsa knows how to process an alarm at a given
time.

Scheduling can be found lower down on the camera level page. If there are any overlaps in schedules
created object detection will be applied to alarms received during the overlapping period to ensure
operators receive relevant alarms.

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To create a schedule click + Add Schedule which will open up the pop-up below.

Select Adv. Movement Detection and for it to be On then click next to set up the schedule period
required.

Note: You will also need to setup a schedule for when Object Detection should be applied

Alarms Tab

On the Alarms tab, all alarms that have Advanced Analytics applied will have the below Advanced label
against it.

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To view what analytics have been applied to the camera, hover over the Advanced label and the below
pop up will appear.

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Detect Pro

The purpose of this document is to explain and give a walk through of Calipsa Detect Pro, the Scene
Change Detection tool in Calipsa

The Scene Change Detection in Calipsa allows customers to know which cameras have been moved
and are now pointing at a different scene than they were at the beginning. This can happen for multiple
reasons, some involuntary like the work being done at a building site or an animal hitting the camera and
voluntary in other cases, preparing for a break-in for example.

Calipsa will compare the actual scene with the one taken as a reference and confirm whether there has
been a change in the camera view.

Activating Scene Change

To activate scene change in a specific camera the user needs to go to a camera in the Client Section
and turn on the Scene Change toggle.

Once activated the reference images will need to be chosen both for daytime and nighttime checks, to
make sure the AI has the most similar image to what it’s going to find in the alarms. This is done by
clicking on the pencil in the upper right corner of the image.

Then the user will need to click on the most suitable reference image of the offered selection and click

Save.

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Bulk Activation / Deactivation

In the column on the left, click Select. Then choose all the clients, sites and cameras where you want to
activate or deactivate the Scene Change and in the box that appears in the right click on “Scene Change
Detection” and choose whichever option fits your needs best and confirm:

Setting Periods

The way the scene change detection works is that Calipsa will perform checks twice a day at specific
periods of time on all cameras across all clients that have the detection enabled. There are two options
for a user to edit such periods:

When activating scene change for the first time a wizard will appear asking when the first check happens.
The second check will be automatically calculated by the system so that there are no gaps between the
time periods

On the column on the left click on Settings, go to Operations and then to Scene Change Detection. Click

Edit.

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Next you will have the option to change the scene change detection periods, click Save to update.

Setting Schedules

There is the option to turn on/off the scene change on a site level for specific days. To do this, once on
the selected site, click on Add Schedule on the right corner of the Scene Change Detection Schedule
box.

Then select if you want the schedule to be for turning the scene change on or off. By default, once the
scene change is activated in a camera, it will be on, there will be no need to create an “on” schedule. The
“off” schedule is useful if some days you don’t want the scene change to be active, during the weekend
for example.

The reason why the “on” schedule exists is in case at one specific moment, the user might want to
override the “off” schedule, for example if there is a specific event happening on a specific weekend. That
way it is on on that weekend but the whole configuration is not affected.

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Select when it should change, either daily, weekly, on custom dates or on bank holidays and follow the
instructions of the wizard.

Dashboard

Go to Scene Change Page in the Dashbard in the Home section by clicking on “Scene Change
Detection” next to “False Alarm Filter”.

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Scene Change Detection Overview will give you an overview of the status of the Scene Change for your
company, in order to get a general idea of what the situation is:

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Choose desired timeframe: 30 days, 7 days, 24 hours, 12 hours

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Number of cameras and scene change detections

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Scene Change Labelling: What your team has determined where True, False or Dismissed alarms
and how many haven’t been labelled yet.

Most Recent Scene Change Detections: These tables will show the user which of their cameras have
recently had scene change issues, incomplete detections or dismissed detections.

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Detected cameras: List of cameras that have been tampered with

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Detections: happen for a variety of reasons: no reference image, no new alarms since last scene
change detection check, last alarm is older than 24 hours, last alarm is the reference image...

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Incomplete detections: good for auditing purposes as it allows you to pull up the notes left by the
user when dismissing the alarm.

Alarm Queue

Whenever a Scene Change alarm is clicked in the dashboard it will open up and show the new image
side to side to the reference image for comparison.

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Below it, as with the alarm queue, the operator can decide if the scene change has been true or false or if
they want to dismiss it completely (in case there is no image or the camera is faulty).

Then, you will find a box with the different related tools:

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View in Autoplay Mode: Sometimes, when the changes aren’t too obvious, seeing them one next
to the other might not be the easiest way. This option allows you to see both images in the same
frame automatically switching from one to the other to make the potential changes in the image
more perceptible.

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View Object Detection alarms from this camera: Clicking here will take you to to the object
detection alarms queue. This might be interesting to see what has happened around the time of
the scene change.

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Edit Reference Image: If the new image is to be used as a reference in the future, this can be done
by clicking here

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Download Alarm

In the bottom right corner you can find the Hot Keys information, when hovering over it the different hot
keys will appear that allow the user to travel through the different alarms quicker.

Advanced Idle Detection

Calipsa offers the possibility to receive alerts when a camera has not triggered in a set amount of time.
This might allow you to quickly detect if a camera has been disconnected or is not correctly working, be it
because it has been tampered with or due to any other reason that would need for the technicians to step
in.

In the camera section, next to the reference images, you can see what the set time is for the system to
alert that the camera has been idle for too long. In the example below we can see it is set to 6 hours,
which is the minimum time.

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In order to change this set time, this can be done in Settings > Scene Change Detection, in the lower part
of the page.

The time allowed for the camera to be idle before triggering an alarm can be set between 6 and 48h and
email alerts can be sent to the set email addresses.

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Audit Trail

Calipsa offers records of any action done in your account. This way you can track any changes or
updates to any Client/Site/Camera.

Link to a video that walks through this process.

Reviewing Change History

1. Select the Client and or Site you want to review.

Once the client or site is selected, you will see View Change History below the delete option.

2. Click View change history. This will open the site’s change history.

Note: You can toggle to view a client level change history instead of site specific.

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3. On the right side of the window, click the clipboard icon to view change details. Example below is
showing when a user enabled Vehicle detection

If you encounter any issues with this feature please reach out to our Customer Success Engineers at
[e-mail].

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Object Detection Scheduling

This article outlines how set site-specific schedules to reduce the number of true alarms during normal
working hours. This is a great feature to reduce excess True Alarms when you expect traffic in the
designated areas.

To begin setting monitoring schedules log into your Calipsa account and navigate to the Client you will be
working with. Select the site you will be setting the Schedule for.

Once you have the site selected make sure not to click into any camera, stay at the site level.

Under the Cameras section you will see the Schedule section. This is where we will set all monitoring
schedules, for daily use and special events (like holidays or testing new cameras).

You can set several overlapping schedules, both On and Off. Any schedule for On will override the Off
Schedule. Meaning if you have competing schedules, one calling for Calipsa to ignore alarms and the
other to process alarms, Calipsa will always honor the On schedule and continue to process all alarms.
This way to can set Calipsa Off during normal working hours (Daily)

Adding basic schedule for work hours

1. Click + Add Schedule.

This will open a text window where you can choose if you are scheduling notifications Off or On.

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1. Click the drop-down menu, to set notifications on or off.

Note: The default is scheduling them off.

Note: Setting Notifications to off will cause Calipsa to reject any incoming events. Alarms will not be
stored and displayed in Calipsa.

1. Once the notifications are set, click NextYou will see a menu to set the time period of the
Scheduling.

2. First choose the time range (Daily, Weekly, Custom Dates, Instant, Bank Holiday- a preselected
set of holidays by Calipsa).

Then chose the hours for the schedule. 00:00 - 23:59

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An example of a common set up is below. Calipsa monitoring is Off during normal business hours but On
for any holidays.

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Camera Level Scheduling

Schedules can also be set on the camera level in case we want a specific camera to behave differently.
For example, it's the entrance to the location to monitor and there will be people coming in and out
throughout the day. It works exactly the same way as the site level scheduling but has to be configured
on the camera level.

If you have any questions or issues with the scheduling please reach out to [e-mail].

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Frequently Asked Questions

How to use Arm / Disarm tool

This article outlines the Calipsa Arm/Disarm option.

The Arm/Disarm tool gives Calipsa users, installers, and key holders the ability to override the object
detection scheduling that may be set up in the configuration and activate or deactivate object detection
for that given period. That will allow the user to work with the cameras without having to worry about the
active scheduling.

Permissions

All Calipsa users (admin, member and operators) have the tool available, but both Installers and
Keyholder can have access granted in the respective Sharing with Installer and Sharing with Keyholder
screens. The following are the steps that need to be taken.

Create Sharing Permission

1. In the Settings page, go to Manage users and decide if you want to grant access to an Installer or
to a Keyholder.

2. Then click +Share Sites.

3. Select the sites to share.

4. Turn on the Arm/Disarm Object Detection toggle.

Note: Only sites with ‘direct/email’ integrations will be available, if others are chosen the Arm/disarm
option will not be visible

5. If you do not wish to show the alarms to the keyholders, you may toggle View alarms.

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At this point you will be able to decide if you let the Keyholder or Installer set permanent arming or
disarming to the site or if they will only be allowed to set temporary overrides.

6. Enter the person's email address to grant them access

7. Enter a memorable name you want to give the share.

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You will see a confirmation message that the sharing is done and an invitation email will be sent to the set
address.

Arming and Disarming on the Mobile App

Accepting the invite

1. Once they receive the invite, they will need to click Go to Calipsa.

2. They will need to either log in or create a new account.

Once this is done, a confirmation message will be shown to them adding the shared sites.

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Getting the mobile app

If the end user does not have it yet, they will need to download the app, available on both iOS and
Android.

Selecting Camera for Arming/Disarming

1. After logging in, the user will land on the Alarms page.

2. Then they will need to select the hamburger menu icon on the top left corner.

3. Select Cameras.

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Once the user goes to the client they want to arm or disarm, they will get a list of sites in two groups,
those that are ‘Online’, meaning Object Detection is On for them, and those that are ‘Offline’, where
object detection is OFF.

Disarming

1. Select Disarm Object Detection.

2. Select sites to disarm and select Disarm Object Detection in the bottom.

3. Set the duration of the disarm that you want to apply.

4. These sites will now appear in the Offline sites list, with a countdown and exact ending time of the
disarm period.

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Arming

1. Select Arm Object Detection.

2. Select sites to arm and select Arm Object Detection in the bottom.

Editing arm/disarm

1. Select Edit on the right side of the site name. You will be able to edit the duration or to cancel the
arm/disarm.

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www.pelco.com

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