Pelco Calipsa Integration Guide — Dahua

Calipsa® Dahua Integration

User Guide

Document number:C6735M

Publication date:02/23

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Calipsa® Dahua Integration User Guide

Table of Contents

Introduction 3

Dahua 3

Adding a Dahua NVR to Calipsa 3

Automatic Setup 3

Creating a Site 3

Manual Setup 6

Creating a Site 6
Configuring a Dahua Device 7

Troubleshooting Questions 8

Adding your Monitoring Station SMTP Details 10

Accessing Calipsa Account Settings 10
Editing Global Configuration 10
Inputting Your Credentials 11

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Calipsa® Dahua Integration User Guide

Introduction

This guide covers the steps required to integrate your Dahua cameras with the Calipsa platform. Other
common integration steps, such as configuring your system to send alarms to your gmail account are
also covered.

Dahua

Adding a Dahua NVR to Calipsa

There are two ways to add a Dahua site to Calipsa. The first wayto add a Dahua site to Calipsa is
Automatic.We recommend you do the automatic setup because all the configuration is done through the
Calipsa portal. The second way is Manualwhere you would remotely log into the NVR and change the
email settings. This guide includes instructions for both processes.

Automatic Setup

Creating a Site

1. Under Add sites, enter the Site Name.

2. Under Timezone, select the site's timezone from the drop-down list.

3. Under is this a DVR/NVR site, select Yes.

4. Under Camera Brand, select Dahua.

5. Under Setup mode, select Automatic.

6. Under Notification email enter the email address where you would like Calipsa to forward alarm
events to e.g., Immix S-number, Gmail address, etc.

7. Under DVR/NVR Credentials, enter all relevant information.

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Host/IP: IP address of the Dahua NVR

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HTTP Port: HTTP port of the Dahua NVR

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Server Port: Server (TCP) port for the Dahua NVR

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Username: Username for the Dahua NVR

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Password: Password for the Dahua NVR

8. Click Add site.

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Calipsa® Dahua Integration User Guide

Setup Unsuccessful

If any information was entered incorrectly, the setup will be unsuccessful. The notification lists possible
reasons.

1. ClickGo backto return to the configuration page.

2. Enterthe correct information.

3. Click Add site.

Note:Automatic connection requires a direct connection from Calipsa to the NVR via the Server Port.
Firewalls, VPNs, and other security features may block this connection.

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Calipsa® Dahua Integration User Guide

Once the correct details are entered, you will see the Setup successfulnotification. This means all the
cameras on this NVR will be automatically added afterthe first alarm is triggered foreach.

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Calipsa® Dahua Integration User Guide

Manual Setup

Creating a Site

1. Under Add sites, enter the Site Name.

2. Under Timezone, select the site's timezone from the drop-down list.

3. Under is this a DVR/NVR site, select Yes.

4. Under Camera Brand, select Dahua.

5. Under Setup mode, select Manual.

6. Under Notification email enter the email address where you would like Calipsa to forward alarm
events to eg., Immix S-number, Gmail address, etc.

7. Under DVR/NVR Credentials, enter all relevant information.

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Host/IP: IP address of the Dahua NVR

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HTTP Port: HTTP port of the Dahua NVR

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Server Port: Server (TCP) port for the Dahua NVR

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Username: Username for the Dahua NVR

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Password: Password for the Dahua NVR

8. Click Add site.

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Calipsa® Dahua Integration User Guide

Configuring a Dahua Device

1. Under Configuration, click Edit.

2. Under Configure, click on the blue icon to the right of Configuration email. The email address is
now copied to your clipboard.

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Calipsa® Dahua Integration User Guide

3. Log into the Dahua platform.

4. Under Setup, selectNetwork.

5. Click SMTP (Email).

6. Under SMPT Server, enter smpt.calipsa.io.

7. Under Port, enter 26. If port 26doesn’t work, try port 25.

8. Under Mail Receiver, enter the configuration email address that you copied.

9. Click, Email Test.

10. If the email test is successful, click Save. The site is now successfully configured in Calipsa.

Cameras will appear in Calipsa once alarms start to trigger.

Troubleshooting Questions

Q: Test email said successful however I cannot see a test email received in Calipsa

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Calipsa® Dahua Integration User Guide

A: This is a known issue with some Dahua NVRs. If the test said successful then the connection should
be fine. Ensure the cameras are set to alarm with email notifications enabledon the alarm method.

Q: Why do some alarms coming into Calipsa only have one or no images?

A: Unlike our other Integrations, Dahua NVRs only ever send a maximum of one image within the alarm
email. However, our integration is built so that once we receive an alarm email, we will connect back to
the NVR to retrieve the required images from the livestream during the time the event was
triggered.However, in order to do this, we need a direct HTTP connection to the NVR.

Q: I have a firewall preventing inbound traffic, can I still connect the NVR to Calipsa?

A: Yes you can still connect to Calipsa as long as you alter the firewall permissions to allow Calipsa. How
to do this depends on your firewall. It should just require whitelisting the following IP addresses to allow
the connection via the HTTP/TCP ports:

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52.19.32.51

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52.212.236.183

Q: How do I connect a Dahua site that is sitting behind a VPN?

A: Unfortunately, this is not currently possible. We require a direct connection from Calipsa to the NVR in
order to pull alarm images.

Q: How do I test the HTTP connection between Calipsa and the NVR?

A: Follow the instructions below:

1. Login to your Calipsa account and navigate tothe site in question.

2. Under Configuration, click NVR Settings.

3. Under HTTP & TCP Port Test, enter a port number.

4. Click Test HTTP.

This test emulates the process of connecting to the NVR to retrieve alarm images. If the test says
success then the connection was made with no issues. However, if it is unsuccessful, that indicatesthere
is an issue with the network connection to the NVR itself. In this case, you should reconfirm the NVR
credentials entered (Host IP/ports/username/password). If this is all correct then you should check the
site for anything preventing a direct line of connection from Calipsa to the NVR e.g., Firewalls, VPNs, etc.

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Calipsa® Dahua Integration User Guide

Adding your Monitoring Station SMTP Details

This guide is for manually configuring Calipsa to forward true alarms to your monitoring station software
via email.

NOTE: Please ensure our Calipsa IP addresses are whitelisted on your monitoring station software
before completing this setup. Otherwise the true alarms sent to you may get blocked. See the Calipsa
Email Alarm Notifications Manual for instructions on Whitelisting Calipsa's IP addresses.

Accessing Calipsa Account Settings

1. Log into your Calipsa account.

2. In the bottom left-side panel, select Settings.

Editing Global Configuration

1. Under Account Settings, navigate to Global configuration.

2. Next to Global configuration, click Edit.

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Calipsa® Dahua Integration User Guide

Inputting Your Credentials

Under Global configuration, input the credentials of your monitoring station software. The credentials
include the server information you would have had the cameras/NVRs alarming to before incorporating
Calipsa into your process.

1. Under Host/IP Address, enter the IP address/DNS of your server

2. Under HTTP port, enter the HTTP port number. If unsure, try entering 25.

3. Under Username and Password, enter the login credentials for your server. If you are using
Immix, leave this section blank.

4. Under Test Email, use the example email address belonging to that sever. For example,
[e-mail] for an Immix server.

5. Test the connection.

6. If connected, click Save.

NOTE: These settings will automatically apply to all new sites added. To direct a specific site to a
different location, you will need to change the monitoring station SMTP details on the site level.

Troubleshooting Questions

Q: The Test email said successful however I cannot see a test email received in Calipsa.

A: If the test fails please follow the steps below in order.

1. Check that you whitelisted our relevant IP addresses within your monitoring station sever.

2. Check that you entered the correct credentials. Even the test email needs to be an email address
that exists within your server.

3. Try enabling "Use proper Helo". this is a different method of connection to fit with the additional
security requirements of some systems.

4. Reach out to the Calipsa support team by submitting a request or emailing: [e-mail]

Q: Can I send alarms to an email address instead?

A: Yes you can send to an email server as long as the specified email server allows it within their security
settings. Please see the Calipsa Email Alarm Notifications Manual for an example.

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Calipsa® Dahua Integration User Guide

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