Paxar Freshmarx 9415 Operator's Handbook Manual

FRESHMARX

9415™

AutoMarx

Labeling

System

™

TC9415OH Rev. AC 1/08 ©2007 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.

All rights reserved.

Operator's
Handbook

Operator's
Handbook

Each product and program carries a respective written warranty, the
only warranty on which the customer can rely. Paxar reserves the
right to make changes in the product, the programs, and their
availability at any time and without notice. Although Paxar has made
every effort to provide complete and accurate information in this
manual, Paxar shall not be liable for any omissions or inaccuracies.
Any update will be incorporated in a later edition of this manual.

©2007 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.
All rights reserved. No part of this publication may be reproduced,
transmitted, stored in a retrieval system, or translated into any
language in any form by any means, without the prior written
permission of Paxar.

WARNING

This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.

CANADIAN D.O.C. WARNING

This digital apparatus does not exceed the Class A limits for
radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of
Communications. Le présent appareil numérique n’émet pas de
bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A prescrites dans le
Réglement sur le brouillage radioélectrique édicte par le
ministère des Communications du Canada.

Trademarks

FreshMarx and 9415 are trademarks of Paxar Americas, Inc.
Paxar® is a trademark of Paxar Corporation.
Avery Dennison® is a trademark of Avery Dennison Corp.

Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, OH 45342

i

TABLE OF CONTENTS

GETTING STARTED.......................................................... 1-1

Using This Manual ....................................................... 1-1

Audience .................................................................... 1-1

Unpacking the Printer................................................... 1-2

Installing the Printer..................................................... 1-3

Connecting the Printer’s Power Supply ..........................1-4

Loading Labels ............................................................ 1-5

USING THE APPLICATION ................................................ 2-1

About the Printer ......................................................... 2-2

Calibrating the Touch Screen........................................ 2-3

Configuring the Printer ................................................. 2-4

Selecting a Format....................................................... 2-6

Printing Freshness Labels ............................................2-7

Printing Use First Labels .............................................. 2-9

Changing the Password........................................... 2-10

Sleep Mode............................................................... 2-10

Future Upgrades........................................................ 2-10

CARE & MAINTENANCE.................................................... 3-1

Clearing Label Jams ....................................................3-2

Cleaning the Printhead................................................. 3-3

Cleaning the Touch Screen Display ............................... 3-4

Cleaning the Printer ..................................................... 3-4

ii

TROUBLESHOOTING ........................................................4-1

Technical Support ........................................................4-2

LABEL FORMATS ............................................................ A-1

Format 1 .................................................................... A-1

Format 2 .................................................................... A-2

Format 3 .................................................................... A-2

Format 4 .................................................................... A-3

Format 5 .................................................................... A-4

Format 6 .................................................................... A-5

SPECIFICATIONS ............................................................ B-1

Printer Specifications .................................................. B-1

Supply Specifications .................................................. B-1

Getting Started 1-1

GETTING STARTED

Use the FreshMarx™ 9415™ AutoMarx Labeling
System for product freshness and to label inventory.

Information in this document supercedes information
in previous versions. Check our Web site
(www.monarch.com) for the latest documentation and
release information.

Using This Manual

Following is a summary of the contents of this manual:

Chapter Contents

1 Getting Started

Unpacking and installing the
printer and loading supplies.

2 Printing Labels

Configuring the printer,
selecting formats, and printing
labels.

3

Care &
Maintenance

Clearing supply jams and
cleaning the printer.

4 Troubleshooting

Common problems and their
solutions.

A Label Formats Format sizes and content fields.

B Specifications Printer and supply

specifications.

Audience

The Operator's Handbook is for the person who prints
and applies labels.

1-2 Operator’s Handbook

Unpacking the Printer

After you unpack the printer, you should have the
following:

♦ 9415 printer

♦ power supply

♦ 4 wall anchors

♦ wall mount template

Keep all packaging material in case you need to move
or return the printer.

Caution: Do not touch the electrical connectors

while setting up the printer. Static
electricity can damage or destroy the
electronic components.

Getting Started 1-3

Installing the Printer

To install the printer on the wall:

1. Select a suitable location for the printer on a wall.

2. Tape the wall mount template to the wall in the

selected location.

Caution: The template must be level or the printer

will not install correctly.

3. Install the four wall anchors according to the four
outside holes indicated on the template.

4. Remove the template.

5. Lower the supply door on the printer so you can

see the mounting holes on the back of the printer.

6. Attach the printer to the wall anchors using the
corresponding holes on the back of the printer.

7. Press down firmly on the printer to lock it in place.

8. Close the supply door.

Mounting holes in back of printer

1-4 Operator’s Handbook

Connecting the Printer’s Power Supply

To connect the power supply to the printer:

1. Turn off the printer. Press the power switch on
the side of the printer to the off (O) position.

2. Place the power supply in a suitable location,
preferably on a table, near an electrical outlet.

3. Plug the three-hole end of the AC adapter cable
into the three-pronged outlet in the printer’s power
supply.

4. Plug the L-shaped end of the power supply cable
into the socket on the side of the printer.

5. Plug the three-pronged end of the AC adapter
cord into a grounded electrical outlet.

Warning: The printer and power supply should

never be operated in a location where
either one can get wet. Personal injury
could result.

Power socket

L-Shaped
Connector

Getting Started 1-5

Loading Labels

Load wide labels on the left (printer 1) and narrow
labels on the right (printer 2) as shown below.
Printer 1 is the default printer.

1. Turn on the printer. Press the power switch on the
side of the printer to the on (I) position.

2. Remove and discard the tape from a new roll of
labels.

3. Lower the supply door.

4. Slide a roll of labels onto the supply holder.

If necessary, adjust the supply holder guide so it
touches the roll.

5. Feed the labels, printing side up, into the supply
slots in the supply door.

Note: Make sure no label adhesive is exposed when

loading labels. This causes jams.

6. Make sure the supply clip is in the correct position
to touch the edge of the supply. This clip guides
the labels through the supply slot so they do not
shift while printing.

Printer 2

Printer 1

Supply slot

Supply Holder
Guide

Supply clip

1-6 Operator’s Handbook

7. Close the supply door.

8. The printer calibrates the labels automatically.

Using the Application 2-1

USING THE
APPLICATION

This chapter describes how to

♦ use the application

♦ calibrate the touch screen

♦ select a format

♦ print freshness labels

♦ print Use First labels.

Note: You may have a custom application that

differs slightly from the examples in this
manual. The screens and labels shown are
for reference only.

2

2-2 Operator’s Handbook

About the Printer

There are five control buttons located on the right side
of the touch screen.

Button Action

Stops/cancels the current print job.

Advances supply for the selected printer.

or

Selects printer to print freshness labels.
Printer 1 is located on the left side.
Printer 2 is located on the right side.

Enters the printer configuration menu.

The rest of the touch screen contains product buttons
that are color-coded so you can easily print the item
labels.

♦ Yellow

♦ Red

♦ Green

♦ Blue

♦ Orange

Printer 1

Printer 2

Using the Application 2-3

Calibrating the Touch Screen

Calibrate the touch screen when you turn on the
printer so the buttons respond correctly when pressed.

1. Press any part of the upper right-hand quarter of
the screen as you turn on the printer.

The Touch Screen Calibration screen appears.

2. Follow the instructions to calibrate the touch
screen.

The application runs automatically when you
are finished.

+

TOUCH SCREEN CALIBRATION

Please press center of cross

2-4 Operator’s Handbook

Configuring the Printer

Use the Configure screen to set the date and time,
select formats, adjust the touch screen settings, and
update the printer. Instructions for configuring the
printer are located under Manager Help.

Refer to the System Administrator’s Guide available
on our Web site (www.paxar.com) for more
information about the Configure screen.

Note: The Configure screen is for Managers and

Supervisors only.

To access the Manager Help:

1. Press

.

2. Enter the Manager Password and press Enter.
The default password is 1234. The Configure
screen appears.

Using the Application 2-5

3. Press Manager Help.

Scroll through the text to the instructions you need.

2-6 Operator’s Handbook

Selecting a Format

Choose from six preset label formats for your
freshness label. See Appendix A, “Label Formats,” for
the size and content of each format.

1. Press

.

2. Enter the Manager Password and press Enter.
The default password is 1234. The Configure
screen appears.

3. Press Select Format.

4. Press the button of the format you need. The

currently selected format number appears across
the top of the screen.

Note: If you select a format larger than the loaded

labels, some information may not print.

Using the Application 2-7

5. Press OK.

6. Press Return to return to the product menu.

The label format number appears on the status bar at
the top of the product menu screen.

Printing Freshness Labels

Use the application to label any product for freshness.
All products are listed under their corresponding
category. Select a new category by touching one of
the color-coded home keys on the right side of the
screen.

Note: All products in a category may not appear on

the screen. Use the numbered tabs at the top
of the screen to view more products.

1. Turn on the printer.

2. Enter your Employee ID and press Enter. Your ID

must be 2-10 alphanumeric characters. Your ID
appears on the freshness labels.

Status Bar

2-8 Operator’s Handbook

3. Use the Control buttons to select the printer you
need. The default is printer 1.

Sample Home Keys

Numbered Tabs

Sample Product Buttons

Control Buttons

Using the Application 2-9

4. Press any product button.

5. Use the numeric buttons to enter the quantity of

labels to print.

Press Back to backspace one character.
Press Cancel to return to the product screen

without printing labels.

6. Press Enter to print labels in the quantity you
entered.
OR
Press Enter without entering a quantity to print
only one label.

Labels print for the selected product.
Note: If the selected printer is out of labels, a

preview of the label appears on the screen
and no label prints. Touch the screen to
return to the product screen.

2-10 Operator’s Handbook

Printing Use First Labels

Apply a “Use First” label to any product on the shelf
that needs to be used first. A Use First label can print
on any label format. The current date and time is
printed on a Use First label.

1. Select the printer you need to use. Press

or

. The default is printer 1.

2. Press Use First on the right side of the screen.
The Enter Print Quantity screen appears.

3. Enter the quantity of Use First labels you need to
print and press Enter.
OR
Press Enter without entering a quantity to print
only one label.

Labels with the words "Use First" print.
Note: If the selected printer is

out of labels, a preview of
the label appears on the
screen and no label prints.
Touch the screen to return
to the product screen.

USE

FIRST

USE PRIMERO
10/3/07 2:20 PM

Sample Label

Using the Application 2-11

Changing the Password

A password is required to make any changes to the
printer’s settings. To change the Manager Password:

1. Press

.

2. Enter the Manager Password and press Enter.
The default password is 1234. The Configure
screen appears.

3. Press Change Password.

4. Enter the new password using the touch screen

keypad.

5. Press OK or Cancel.

6. Press Return to return to the product screen.

Sleep Mode

After 10 minutes of inactivity, the touch screen
backlight dims to conserve power. After 30 minutes of
inactivity, the screen saver appears. After 50 minutes
of inactivity, the screen goes blank.

To wake up the printer, gently touch the screen.

Future Upgrades

Managers will provide updates.

2-12 Operator’s Handbook

Care & Maintenance 3-1

CARE &
MAINTENANCE

This chapter tells you how to

♦ clear label jams

♦ clean the printhead

♦ clean the printer.

3

3-2 Operator’s Handbook

Clearing Label Jams

To clear a jam:

1. Lower the supply door.

2. Remove any previously loaded labels.

3. Slide the roll of labels off the supply holder.

4. Remove the jammed labels.

Caution: Do not use sharp or pointed objects to

remove labels. It may damage the printer.

5. Reload the labels. See “Loading Labels” in
Chapter 1 for more information.

6. Close the supply door.

7. Press

to calibrate the labels.

Care & Maintenance 3-3

Cleaning the Printhead

Clean the printhead after every five rolls of labels or
when you see voids in the print.

To clean the printhead, use a Thermal Printer
Cleaning Card (order number 116527 – sold
separately).

1. Turn on the printer.

2. Lower the supply door.

3. Remove any labels.

Note: You may need to carefully remove the supply

clip so the cleaning card fits through the
supply slot.

4. Feed the cleaning card into the supply slot.

Cleaning Card

Supply Clip

Voids Correct Print

3-4 Operator’s Handbook

5. Select the printer you are cleaning.

6. Press until the cleaning card is completely

through the supply slot. Repeat as needed.

7. Let the printhead dry briefly.

8. Replace the supply clip to the previous position,

if necessary.

9. Reload the labels. See “Loading Labels” in
Chapter 1 for more information.

Cleaning the Touch Screen Display

Use a non-ammonia glass cleaner and a soft cloth to
clean the touch screen display. If a stronger cleaner is
needed, use a mixture of 50% isopropyl alcohol and
water.

Caution: Do not use sharp objects or abrasive

cleaners on the touch screen display.
It can damage the screen.

Cleaning the Printer

Slightly dampen a cloth with water and wipe the
printer’s exterior surfaces clean. Use a dry, soft­bristled brush to clean paper dust out of the supply
door’s interior.

Caution: Do not use household cleaners to clean

the printer.

Troubleshooting 4-1

TROUBLESHOOTING

This chapter lists some common problems and their
solutions.

Problem Action

Screen is off when
the printer is turned
on.

Check the power connections
from the power supply to the
printer and the wall outlet. See
“Connecting the Printer’s Power
Supply” in Chapter 1 for more
information.

Load the labels correctly and
make sure they are the
FreshMarx labels recommended
for this application. See
“Loading Labels” in Chapter 1
for more information.

The printer does not
print.

Labels may be jammed. See
“Clearing Label Jams” in
Chapter 3 for more information.

Calibrate the supply.

1. Load labels. See “Loading
Labels” in Chapter 1 for
more information.

2. Press

to calibrate the

labels.

Clear a label jam. See
“Clearing Label Jams” in
Chapter 3 for more information.

Printing stops OR the
printer does not
advance from one
label to the next
correctly.

Place the supply clip in the
correct position to rest against
the edge of the labels. See
“Loading Labels” in Chapter 1
for more information.

4

4-2 Operator’s Handbook

Problem Action

Label exits partially out
of the printer or skips a
label.

A label may be caught in the
printer. See “Clearing Label
Jams” in Chapter 3 for more
information.

Make sure the labels are
loaded correctly and that they
are the FreshMarx labels
recommended for this
application. See “Loading
Labels” in Chapter 1 for more
information.

Make sure the labels are
loaded correctly and that they
are the FreshMarx labels
recommended for this
application. See “Loading
Labels” in Chapter 1 for more
information.

Printing is faded or
poor quality.

Clean the printhead. See
“Cleaning the Printhead” in
Chapter 3 for more
information.

Paper Out error
appears.

Load labels. See “Loading
Labels” in Chapter 1 for more
information.

Printhead Over
Temperature error
appears.

Turn off the printer and allow it
to cool down before you
resume printing.

Motor Over
Temperature error
appears.

Turn off the printer and allow it
to cool down before you
resume printing.

Technical Support

If these solutions do not work, call Service at the
number listed on the back of this manual.

Label Formats A-1

LABEL FORMATS

Format 1

Prints 1.2” wide x 1.1” long labels.

Enter the following information for each field:

Field Description

Description 1

Prints up to 17 characters.

Description 2

Prints up to 17 characters.

Description 3

Prints up to 17 characters.

EMPL

Employee ID must be 2-10 characters.

Must Use By

Numbers only. Days 0-365, hours 0-23,
minutes 0-59.

A A

A-2 Operator’s Handbook

Format 2

Prints 2.2” wide x 1.1” long labels.

Enter the following information for each field:

Field Description

Description 1

Prints up to 35 characters.

Description 2

Prints up to 35 characters.

EMPL

Employee ID must be 2-10 characters.

Must Use By

Numbers only. Days 0-365, hours 0-23,
minutes 0-59.

Label Formats A-3

Format 3

Prints 2.2” wide x 1.5” long labels.

Enter the following information for each field:

Field Description

Description 1

Prints up to 25 characters.

Description 2

Prints up to 25 characters.

EMPL

Employee ID must be 2-10 characters.

Expire
Date/Time

Numbers only. Days 0-365, hours 0-23,
minutes 0-59.

A-4 Operator’s Handbook

Format 4

Prints 2.2” wide x 2.0” long labels.

Note: A box prints around the color-coded block that

corresponds to the day-of-week expiration
date.

Enter the following information for each field:

Field Description

Description

Prints up to 15 characters.

EMPL

Employee ID must be 2-10 characters.

Use By

Numbers only. Days 0-365, hours 0-23,
minutes 0-59.

Blue

Use by Monday.

Yellow

Use by Tuesday.

Red

Use by Wednesday.

Brown

Use by Thursday.

Green

Use by Friday.

Gold

Use by Saturday.

Black

Use by Sunday.

Color-Coded
Block

Label Formats A-5

Format 5

Prints 2.2” wide by 3.0” long labels.

Enter the following information for each field:

Field Description

Description

Prints up to 18 characters.

Shelflife

Prints up to 13 characters.

EMPL

Employee ID must be 2-10 characters.

Use By

Numbers only. Days 0-365, hours 0-23,
minutes 0-59.

A-6 Operator’s Handbook

Format 6

Prints 2.2” wide x 4.0” long labels.

Enter the following information for each field:

Field Description

Store Name

Prints up to 17 characters.

Description 1

Prints up to 23 characters.

Description 2

Prints up to 23 characters.

Description 3

Prints up to 23 characters.

Ingredients

Prints up to 688 characters.
Note: Does not print semicolons or

returns.

Net Weight

Prints up to 10 characters.

Price

Prints up to 7 characters: numbers 0-9,
period and dollar, cents, Euro, pound, and
yen signs only.

Specifications B-1

SPECIFICATIONS

Printer Specifications

Height: 7.75” (197 mm)
Width: 17.75" (451 mm)
Depth: 7.0” (178 mm)
Weight w/ supply: 12.06 lbs (5.48 kg)
Power: 100-240V AC, 47 to 63Hz input

supplies 24V DC, 90W to
printer

Operating Limits: Operating Thermal Direct

32° to 122° F (0° to 50° C)
Storage: -4° to 149° F
(-20° to 65° C)

Relative Humidity: 0% - 90% non-condensing
Printhead: 203 dpi (8.0 dots per mm)
Printing Method: Thermal Direct

Supply Specifications

Supply Type: Labels
Supply Widths: 1.2” (30 mm) minimum

2.2” (56 mm) maximum

Supply Lengths: 1.1” (28 mm) minimum

4.0” (102 mm) maximum

Max. Print Area: 2.0” (51 mm)

B

B-2 Operator’s Handbook

Visit for sales, service,
supplies, information, and telephone numbers
for our International locations.

www.monarch.com

TOLL FREE:

1-800-363-7525 (In Canada)

For FreshMarx sales:

1-800-543-6650 (In the U.S.A.)

1-877-774-6829 (In the U.S.A.)
www.freshmarx.com