Patton electronic 1214E User Manual

Download

CopperLink Model 1214E

Extended Temperature Ethernet Extender

User Manual

Important

This is a Class A device and is not intended for use in a residential environment.

Sales Office: +1 (301) 975-1000

Technical Support: +1 (301) 975-1007

E-mail: su

Part Number: 07MCL1214E-UM, Rev. D

pport@patton.com

WWW: w

Revised: Febr

ww.patton.com

uary 10, 2015

Patton Electronics Company, Inc.

7622 Rickenbacker Drive

Gaithersburg, MD 20879 USA

Tel: +1 (301) 975-1000

Fax: +1 (301) 869-9293

Support: +1 (301) 975-1007

Web: www.patton.com

E-mail: support@patton.com

Trademark Statement

The term CopperLink is a trademark of Patton Electronics Company. All other trade-

marks presented in this document are the property of their respective owners.

The information in this document is subject to change without notice. Patton

Electronics assumes no liability for errors that may appear in this document.

Warranty Information

Patton Electronics warrants all CopperLink components to be free from defects, and

will—at our option—repair or replace the product should it fail within one year from

the first date of the shipment.

This warranty is limited to defects in workmanship or materials, and does not cover

customer damage, abuse or unauthorized modification. If the product fails to perform

as warranted, your sole recourse shall be repair or replacement as described above.

Under no condition shall Patton Electronics be liable for any damages incurred by the

use of this product. These damages include, but are not limited to, the following: lost profits, lost savings and incidental or consequential damages arising from the use of or inability to use this product. Patton Electronics specifically disclaims all other warran-

ties, expressed or implied, and the installation or use of this product shall be deemed

an acceptance of these terms by the user.

Summary Table of Contents

1 General Information .......................................................................................................................................... 13

2 Installing the CL1214E...................................................................................................................................... 16

3 Configuration and Operation............................................................................................................................. 20

4 Contacting Patton for assistance......................................................................................................................... 24

A Compliance Information ................................................................................................................................... 27

B Specifications .................................................................................................................................................... 29

C Factory Replacement Parts and Accessories ........................................................................................................ 31

D Interface Pin Assignment .................................................................................................................................. 33

E Line Rate and Reach ......................................................................................................................................... 35

Summary Table of Contents ...................................................................................................................................3

Table of Contents ...................................................................................................................................................4

List of Figures .........................................................................................................................................................6

List of Tables ..........................................................................................................................................................7

About This Guide ..................................................................................................................................................8

Safety When Working With Electricity ...........................................................................................................10

General Observations ......................................................................................................................................11

General Conventions ......................................................................................................................................11

1 General Information .......................................................................................................................................... 13

CopperLink 1214E Overview................................................................................................................................14

Key Features ...................................................................................................................................................14

CopperLink 1214E Front Panel ............................................................................................................................15

2 Installing the CL1214E...................................................................................................................................... 16

Planning the Installation........................................................................................................................................17

Connecting the Line Interface ...............................................................................................................................18

Connecting the Line Interface for CL1214E/EUI or CL1214E/TB ................................................................18

Connecting the 10/100Base-T Ethernet Interface..................................................................................................19

Connecting Power.................................................................................................................................................19

3 Configuration and Operation............................................................................................................................. 20

Introduction..........................................................................................................................................................21

Configuring the Hardware DIP Switches ..............................................................................................................21

Configuring DIP Switch S1 ............................................................................................................................22

4 Contacting Patton for assistance......................................................................................................................... 24

Introduction..........................................................................................................................................................25

Contact information..............................................................................................................................................25

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................25

Warranty coverage ..........................................................................................................................................25

RMA numbers ................................................................................................................................................26

A Compliance Information ................................................................................................................................... 27

Compliance ...........................................................................................................................................................28

EMC ...............................................................................................................................................................28

Low-Voltage Directive (Safety) .......................................................................................................................28

PSTN .............................................................................................................................................................28

Radio and TV Interference ....................................................................................................................................28

CE Declaration of Conformity ..............................................................................................................................28

Authorized European Representative .....................................................................................................................28

B Specifications .................................................................................................................................................... 29

LAN Connection...................................................................................................................................................30

CopperLink Connection .................................................................................................................................30

CopperLink 1214E User Manual Table of Contents

CopperLink Line Rate and CopperLink Distance..................................................................................................30

Line Rate ........................................................................................................................................................30

Distance ..........................................................................................................................................................30

LED Status Indicators ...........................................................................................................................................30

Power Supply ........................................................................................................................................................30

External UI (100-240 VAC) ...........................................................................................................................30

Internal 12 VDC ............................................................................................................................................30

Physical .................................................................................................................................................................30

C Factory Replacement Parts and Accessories ........................................................................................................ 31

CopperLink 1214E Factory Replacement Parts and Accessories ............................................................................32

D Interface Pin Assignment .................................................................................................................................. 33

10/100Base-T Interface .........................................................................................................................................34

CopperLink Interface ............................................................................................................................................34

E Line Rate and Reach ......................................................................................................................................... 35

Line Rate and Reach Chart, Based on 24 AWG (0.5 mm).....................................................................................36

List of Figures

1 Typical application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2 CL1214E front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3 CL1214E rear panel options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 CL1214E (RJ-45) twisted pair line interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

5 CL1214E (Terminal Block) twisted pair line interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

6 CL1214E 10/100Base-T RJ-45 Connector Pin-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

7 DIP switch orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

8 Terminal Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

List of Tables

1 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2 CL1214E LED description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3 S1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4 Local/Remote Unit Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

5 Symmetric/Asymmetric Selection Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6 Signal to Noise Ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

7 CL1214E Factory Replacement Parts and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

8 Line Rate & Reach Chart Using Twisted-Pair (Long Range) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

9 Line Rate & Reach Chart Using Twisted-Pair (High Speed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

About This Guide

This guide describes the CopperLink Model 1214E hardware, installation and basic configuration.

Audience

This guide is intended for the following users:

• Operators

• Installers

• Maintenance technicians

Structure

This guide contains the following chapters and appendices:

• Chapter 1 on page 13 provides information about CL1214E features and capabilities

• Chapter 2 on page 16 provides information about installing the CL1214E CopperLink interfaces

• Chapter 3 on page 20 provides information about the CL1214E configuration and operation

• Chapter 4 on page 24 provides information on contacting Patton technical support for assistance

• Appendix A on page 27 provides compliance information for the CL1214E

• Appendix B on page 29 provides specifications for the CL1214Es

• Appendix C on page 31 provides a table of replacements for parts and accessories

• Appendix D on page 33 provides an overview of terms within this manual

• Appendix E on page 35 provides a line range and reach chart for the CL1214E

For best results, read the contents of this guide before you install the CopperLink 1214E.

CopperLink 1214E User Manual About This Guide

IMPORTANT

WARNING

Precautions

Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential Router modem problems. Warn ing s relate to personal injury issues, and Cautions refer to potential property damage.

Note A note presents additional information or interesting sidelights.

The alert symbol and IMPORTANT heading calls attention to important information.

The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.

CAUTION

The shock hazard symbol and CAUTION heading indicate a potential electric shock hazard. Strictly follow the instructions to avoid property damage caused by electric shock.

CAUTION

The alert symbol and WARNING heading indicate a potential safety hazard. Strictly follow the warning instructions to avoid personal injury.

The shock hazard symbol and WARNING heading indicate a potential electric shock hazard. Strictly follow the warning instructions to avoid injury caused by electric shock.

CopperLink 1214E User Manual About This Guide

WARNING

Safety When Working With Electricity

• Do not open the device when the power cord is connected. For systems

without a power switch and without an external power adapter, line voltages are present within the device when the

power cord is connected.

• For devices with an external power adapter, the power adapter shall be a

listed Limited Power Source. The mains outlet that is utilized to power the device shall be within 10 feet (3 meters) of the device, shall be easily accessible, and protected by a circuit breaker in compliance with local regulatory requirements.

• For AC powered devices, ensure that the power cable used meets all appli-

cable standards for the country in which it is to be installed.

• For AC powered devices which have 3 conductor power plugs (L1, L2 &

GND or Hot, Neutral & Safety/Protective Ground), the wall outlet (or socket) must have an earth ground.

• For DC powered devices, ensure that the interconnecting cables are rated

for proper voltage, current, anticipated temperature, flammability, and mechanical serviceability.

• WAN, LAN & PSTN ports (connections) may have hazardous voltages pres-

ent regardless of whether the device is powered ON or OFF. PSTN relates

faces such as telephone lines, FXS, FXO, DSL, xDSL, T1, E1, ISDN,

to inter Voice, etc. These are known as “hazardous network voltages” and to avoid electric shock use caution when working near these ports. When disconnecting cables for these ports, detach the far end connection f

irst.

• Do not work on the device or connect or disconnect cables during periods of

lightning activity

WARNING

This device contains no user serviceable parts. This device can only be repaired by qualified service personnel.

In accordance with the requirements of council directive 2002/96/ EC on Waste of Electrical and Electronic Equipment (WEEE), ensure that at end-of-life you separate this product from other waste and scrap and deliver to the WEEE collection system in your country for recycling.

This device is NOT intended nor approved for connection to the PSTN. It is intended only for connection to customer premise equipment.

CAUTION

CopperLink 1214E User Manual About This Guide

Electrostatic Discharge (ESD) can damage equipment and impair electrical circuitry. It occurs when electronic printed circuit cards are improperly handled and can result in complete or intermittent failures. Do the following to prevent ESD:

Always follow ESD prevention procedures when removing and

eplacing cards.

Wear an ESD-preventive wrist strap, ensuring that it makes good skin

contact. Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground.

To properly guard against ESD damage and shocks, the wrist

rap and cord must operate effectively. If no wrist strap is avail-

st able, ground yourself by touching the metal part of the chassis.

General Observations

• Clean th

• Place the unit on a flat sur

• A

void exposing the unit to direct sunlight and other heat sources

rotect the unit from moisture, vapors, and corrosive liquids

• P

e case with a soft slightly moist anti-static cloth

face and ensure free air circulation

Typographical Conventions Used in this Document

This section describes the typographical conventions and terms used in this guide.

General Conventions

The procedures described in this manual

Convention Meaning

Garamond blue type

Helvetica bold type Commands and keywords are in boldface font.

Helvetica bold-italic type Parts of commands, which are related to elements already named by the user,

Italicized Helvetica type Variables for which you supply values are in italic font Helvetica type Indicates the names of fields or windows. Garamond bold type Indicates the names of command buttons that execute an action. < > Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,

[ ] Elements in square brackets are optional. {a | b | c} Alternative but required keywords are grouped in braces ({ }) and are separated

screen

Indicates a cross-reference hyperlink that points to a figure, graphic, table, or section heading. Clicking on the hyperlink jumps you to the reference. When you have finished reviewing the reference, click on the Go to Previous View

button

are in boldface italic font.

<C>, and so on.

by vertical bars ( | ) Terminal sessions and information the system displays are in screen font.

use the following text conventions:

Table 1. General conventions

in the Adobe® Acrobat® Reader toolbar to return to your starting point.

CopperLink 1214E User Manual About This Guide

Table 1. General conventions

Convention Meaning

node The leading IP address or nodename of a SmartNode is substituted with node in

boldface italic font.

SN The leading SN on a command line represents the nodename of the SmartNode # An hash sign at the beginning of a line indicates a comment line.

Chapter 1 General Information

Chapter contents

CopperLink 1214E Overview................................................................................................................................14

Key Features ...................................................................................................................................................14

CopperLink 1214E Front Panel ............................................................................................................................15

CopperLink 1214E User Manual 1 • General Information

CopperLink 1214E Overview

The Patton CopperLink 1214E modems provide high-speed LAN connections between peered Ethernet LANs, remote PCs, or any other network-enabled 10/100Base-T device.

Operating in pairs, one CL1214E is configured as the (L)

Local unit located at one end of the LAN extension and the other CL1214E is configured as the (R) Remote unit at the other end. The CL1214E is configured as a L or R via the switch on the bottom of the unit. These units can automatically forward LAN broadcasts, multicasts, and frames across a 2-wire voice-grade twisted-pair link. The data

is passed transparently (unmodified) through the 1214Es. The 1214Es automatically add and delete MAC addresses, only passing packets across the CopperLink link that are meant for the remote peered LAN. The CL1214E is fully compatible with the Model

2174. When using the 2174, like the CL1214E, one unit must be local, the other remote. For example, when CL1214E is set to local, the 2174 must be set to remote.

Key Features

The CopperLink 1214E includes the following features:

ariable rate CopperLink extender, which is easy to configure

• V

• Au

to-MDIX Ethernet

• Configu

• E

rable 10/100, Full/Half and Auto-Negotiating Ethernet

xtends up to 4x 10/100Base-TX Ethernet beyond 328-foot (100-meter) limitation over a single twisted-pair,

Cat 5e/6/7

• S

ymmetric or asymmetric settings via DIP switch

ransparent operation

• T

• LED indicators for P

ower, Link, Ethernet Link/Activity, Remote and Local

Figure 1. Typical application

The pair of CL1214E models work together to create a transparent extension between two peered Ethernet LANs using twisted pair (2-wire) or Cat5+. Figure 1 shows a typical point-to-point application.

CopperLink 1214E Overview 14

CopperLink 1214E User Manual 1 • General Information

CopperLink 1214E Front Panel

The CL1214E features six front panel LEDs that monitor power, the Ethernet signals, the CopperLink connection, and the remote/local setting. Figure 2 shows the front panel location of each LED. Ta b le 2 below describes the LED functions.

Before applying power to the CL1214E, please review Chapter 2, “Connecting Power” on that the unit is connected to the appropriate power source.

Figure 2. CL1214E front panel

page 19 to verify

Table 2. CL1214E LED description

LED Indication Description

Power Green

OFF

Link Green

Blinking Green OFF

Ethernet (3, 2, 1, 0)

* Once the unit connects to a power source, the Link LED will blink as the CL1214E automatically looks for

the other unit in the pair.

CopperLink 1214E Front Panel 15

Green *Blinking Green

The device is powered on. The device is powered off.

The port is connected. Data transceiving. No valid link on this port.

The port is connected. Data transceiving.

Chapter 2 Installing the CL1214E

Chapter contents

Planning the Installation........................................................................................................................................17

Connecting the Line Interface ...............................................................................................................................18

Connecting the Line Interface for CL1214E/EUI or CL1214E/TB ................................................................18

Connecting the 10/100Base-T Ethernet Interface..................................................................................................19

Connecting Power.................................................................................................................................................19

CopperLink 1214E User Manual 2 • Installing the CL1214E

CAUTION

Planning the Installation

The Interconnecting cables shall be acceptable for external use and shall be rated for the proper ap current, anticipated temperature, flammability, and mechanical serviceability.

To install the CL1214E Ethernet Extender, do the following:

plication with respect to voltage,

1. Conn

2. Conn

3. Conn

ect the line interface between the units (refer to “Connecting the Line Interface” on page 18).

Note See figure 3 for the rear panel arrangements

ect the Ethernet interface (refer to “Connecting the 10/100Base-T Ethernet Interface” on page 19).

ect the power plug (refer to “Connecting Power” on page 19).

Figure 3. CL1214E rear panel options

Planning the Installation 17

CopperLink 1214E User Manual 2 • Installing the CL1214E

1 (no connection)

2 (no connection)

3 (no connection)

4 (RING)

5 (TIP)

6 (no connection)

7 (no connection)

8 (no connection)

1 2 3 4 5 6 7 8

Connecting the Line Interface

The CopperLink 1214E supports communication between two peer Ethernet LAN sites over a distance of up to 10,000 ft (3 km) over 24 AWG (0.5 mm) twisted-pair wire or Cat5+.

Note Actual distance and link performance may vary depending on the environ-

ment and type/gauge of wire used.

Note The CopperLink Model 1214E units work in pairs. One of the units must

be configured as a (L) Local unit, and the other unit must be configured as a (R) Remote unit.

Connecting the Line Interface for CL1214E/EUI or CL1214E/TB

Follow the steps below to connect the CL1214E CopperLink interfaces.

1. T

o function properly, the two CL1214Es must be connected together using twisted-pair, unconditioned, dry, metal wire, between 19 (0.9mm) and 26 AWG (0.4mm). Leased circuits that run through signal equalization equipment are not acceptable.

2. The CL1214E is equipped used on the CopperLink interface. The CopperLink inter

with an RJ-45 interface jack (figure 4) or terminal block (figure 5) that can be

face is a two-wire interface. Observe the signal/

pin relationships on the CL1214E’s CopperLink interface jack.

The RJ-45 connector on the CL1214E ‘s twisted pair interface is polarity insensiti interface. The signal/pin relationship is shown in figure 4.

Figure 4. CL1214E (RJ-45) twisted pair line interface

ve and is wired for a two-wire

Connecting the Line Interface 18

Figure 5. CL1214E (Terminal Block) twisted pair line interface

CopperLink 1214E User Manual 2 • Installing the CL1214E

1 TX+/RX+

2 TX-/RX-

3 RX+/TX+

4 (no connection)

5 (no connection)

6 RX-/TX-

7 (no connection)

8 (no connection)

1 2 3 4 5 6 7 8

Connecting the 10/100Base-T Ethernet Interface

The Interconnecting cables shall be acceptable for external use and shall be rated for

proper application with respect to voltage,

the

CAUTION

The RJ-45 ports labeled Ethernet are the Auto-MDIX10/100Base-T interface. These ports are designed to connect directly to a 10/100Base-T device or network. Figure 6 shows the signal/pin relationships on this interface. You may connect this port to a hub or PC using a straig long.

current, anticipated temperature, flammability, and mechanical serviceability.

ht through or crossover cable that is up to 328 ft

Figure 6. CL1214E 10/100Base-T RJ-45 Connector Pin-out

Connecting Power

The Interconnecting cables shall be acceptable for external use and shall be rated for

proper application with respect to voltage,

the

CAUTION

The CL1214E does not have a power switch, so it powers up as soon as it is plugged in.

An external AC or DC power supply is available separatel rear panel of the CL1214E. No configuration is necessary for the power supply (See Appendix C on page 31 for domestic and international power supply and cord options).

DC power (supplied via the power supply jack to the 12 power supplied must be regulated 12VDC ±5%, 1.0A minimum. Center pin is +12V. The barrel type plug has a 2.5/5.5/10mm I.D./O.D./Shaft Length dimensions.

current, anticipated temperature, flammability, and mechanical serviceability.

y. This connection is made via the barrel jack on the

14E) must meet the following requirements; DC

Connecting the 10/100Base-T Ethernet Interface 19

Chapter 3 Configuration and Operation

Chapter contents

Introduction..........................................................................................................................................................21

Configuring the Hardware DIP Switches ..............................................................................................................21

Configuring DIP Switch S1 ............................................................................................................................22

Switch S1-1: Local/Remote Configuration ................................................................................................22

Switches S1-2 and S1-3: Symmetric/Asymmetric Operation .....................................................................22

Switch S1-5: General Protection (Signal to Noise Ratio) ...........................................................................23

CopperLink 1214E User Manual 3 • Configuration and Operation

Introduction

The CL1214E has eight DIP switches (S1) for configuring the unit for a wide variety of applications. This section describes switch locations and explains the different configurations.

Once the CL1214E’s are properly installed, they should

Note Before applying power to the CL1214E, please review Chapter 2, “Connect-

operate transparently. No user settings required.

ing Power” on page 19 to verify that the unit is connected to the appropriate

power source.

Configuring the Hardware DIP Switches

The DIP switches are externally accessible from the underside of the CL1214E. Figure 7 shows the orientation of the DIP switches in the On and Off positions.

Figure 7. DIP switch orientation

Introduction 21

CopperLink 1214E User Manual 3 • Configuration and Operation

Configuring DIP Switch S1

DIP Switch S1 is where you configure the Cop

perLink line. The following tables describe the configuration for

the 1214E.

Table 3. S1 Summary

Position Description

S1-1 Local/Remote Configuration

S1-2 Line Rate/Symmetry

S1-3 Line Rate/Symmetry

S1-4 Reserved

S1-5 SNR Margin

S1-6 Reserved

S1-7 Reserved

S1-8 Reserved

Switch S1-1: Local/Remote Configuration

Use Switch S1-1 to configure the unit as Remote or Local in the CL1214E.

Table 4. Local/Remote Unit Configuration

S1-1 Setting

ON CPE/Remote

OFF CO/Local

Switches S1-2 and S1-3: Symmetric/Asymmetric Operation

Use Switches S1-2 and S1-3 to configure the CopperLink line rate type-and operation.

Table 5. Symmetric/Asymmetric Selection Chart

S1-2 S1-3 Setting

OFF OFF High-Speed “Symmetric”

OFF ON High-Speed “Asymmetric”

ON OFF FastPath High-Speed “Asymmetric”

ON ON Long-Range “Asymmetric”

Note

See Appendix E on page 35 for line rate distances.

Configuring the Hardware DIP Switches 22

CopperLink 1214E User Manual 3 • Configuration and Operation

Switch S1-5: General Protection (Signal to Noise Ratio)

Use Switch S1-5 to configure line noise protection.

Table 6. Signal to Noise Ratio

S1-5 Setting

ON 6dB

OFF 9dB

• 6dB: Original line noise protection with 6dB SNR

• 9dB: B

etter line noise protection with SNR up to 9dB

Configuring the Hardware DIP Switches 23

Chapter 4 Contacting Patton for assistance

Chapter contents

Introduction..........................................................................................................................................................25

Contact information..............................................................................................................................................25

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................25

Warranty coverage ..........................................................................................................................................25

Out-of-warranty service .............................................................................................................................25

Returns for credit ......................................................................................................................................25

Return for credit policy .............................................................................................................................26

RMA numbers ................................................................................................................................................26

Shipping instructions ................................................................................................................................26

CopperLink 1214E User Manual 4 • Contacting Patton for assistance

Introduction

This chapter contains the following information:

• “Contact information”—describes how to contact Patton technical support for assistance.

• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the

RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems:

• Online support—available at www.patton.com

• E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

• Telephone support—standard telephone support is available five days a week—from 8:00 am to 5:00 pm

EST (1300 to 2200 UTC)—by calling +1 (301) 975-1007

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before shipment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your

reseller how you should proceed with warranty service. It is often more con venient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty covera ge

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the product should it fail within one year from the first date of shipment. Our warranty is limited to defects in workmanship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Introduction 25

CopperLink 1214E User Manual 4 • Contacting Patton for assistance

Return for credit policy

• Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

• 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

• Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

• Completing a request on the RMA Request page in the Support section at www.patton.com

• By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer

• By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx 7622 Rickenbacker Dr. Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs) 26

Appendix A Compliance Information

Chapter contents

Compliance ...........................................................................................................................................................28

EMC ...............................................................................................................................................................28

Low-Voltage Directive (Safety) .......................................................................................................................28

PSTN .............................................................................................................................................................28

Radio and TV Interference ....................................................................................................................................28

CE Declaration of Conformity ..............................................................................................................................28

Authorized European Representative .....................................................................................................................28

CopperLink 1214E User Manual A • Compliance Information

Compliance

EMC

• EN55022, Class A

• EN55024

Low-Voltage Directive (Safety)

• IEC/EN60950-1, 2nd edition

PSTN

• This device is not intended nor approved for connection to the PSTN

Radio and TV Interference

The CL1214E Ethernet extender generates and uses radio frequency energy, and if not installed and used properly-that is, in strict accordance with the manufacturer’s instructions-may cause interference to radio and television reception. The CL1214E Ethernet extender have been tested and found to comply with the limits for a Class A computing device in accordance with specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection from such interference in a commercial installation. However, there is no guarantee that interference will not occur in a particular installation. If the CL1214E Ethernet extender does cause interference to radio or television reception, which can be determined by disconnecting the unit, the user is encouraged to try to correct the interference by one or more of the following measures: moving the com puting equipment away from the receiver, re-orienting the receiving antenna and/or plugging the receiving equipment into a different AC outlet (such that the computing equipment and receiver are on different branches).

CE Declaration of Conformity

Patton Electronics, Inc declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2004/108/EC relating to electromagnetic compatibility, Directive 2006/95/EC relating to electrical equipment designed for use within certain voltage limits and Directive 2011/65/EU relat ing to RoHS compliance. The Declaration of Conformity may be obtained from Patton Electronics, Inc at

www.patton.com/certifications.

The safety advice in the documentation accompanying this device shall be obeyed. The conformity to the above directive is indicated by CE mark on the device.

Authorized European Representative

D R M Green European Compliance Services Ltd Greyfriars Court Paradise Square Oxford, OX1 1BE, UK

Compliance 28

Appendix B Specifications