Patton electronic 1214 User Manual

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CopperLink™ Model 1214

High Speed Ethernet Extender

User Manual

This is a Class A device and is not intended for use in a residential environment.

Sales Office: +1 (301) 975-1000

Technical Support: +1 (30

E-mail: su

Part Number: 07MCL1214-UM, Rev. C

pport@patton.com

WWW: w

ww.patton.com

Revised: Oct

1) 975-1007

ober 9, 2014

Patton Electronics Company, Inc.

7622 Rickenbacker Drive

Gaithersburg, MD 20879 USA

Tel: +1 (301) 975-1000

Fax: +1 (301) 869-9293

Support: +1 (301) 975-1007

Web: www.patton.com

E-mail: support@patton.com

Trademark Statement

The term CopperLink is a trademark of Patton Electronics Company. All other trade-

marks presented in this document are the property of their respective owners.

The information in this document is subject to change without notice. Patton

Electronics assumes no liability for errors that may appear in this document.

Warranty Information

Patton Electronics warrants all CopperLink components to be free from defects, and

will—at our option—repair or replace the product should it fail within one year from

the first date of the shipment.

This warranty is limited to defects in workmanship or materials, and does not cover

customer damage, abuse or unauthorized modification. If the product fails to perform

as warranted, your sole recourse shall be repair or replacement as described above.

Under no condition shall Patton Electronics be liable for any damages incurred by the

use of this product. These damages include, but are not limited to, the following: lost profits, lost savings and incidental or consequential damages arising from the use of or inability to use this product. Patton Electronics specifically disclaims all other warran-

ties, expressed or implied, and the installation or use of this product shall be deemed

an acceptance of these terms by the user.

Summary Table of Contents

1 General information .......................................................................................................................................... 12

2 Installation ........................................................................................................................................................ 14

3 Configuration.................................................................................................................................................... 19

4 Operation.......................................................................................................................................................... 22

5 Contacting Patton for assistance......................................................................................................................... 24

A Compliance information ................................................................................................................................... 27

B Specifications .................................................................................................................................................... 30

C Factory Replacement Parts and Accessories ........................................................................................................ 32

D Interface Pin Assignment .................................................................................................................................. 34

E Line Rate & Reach Chart .................................................................................................................................. 36

Summary Table of Contents ...................................................................................................................................3

Table of Contents ...................................................................................................................................................4

List of Figures .........................................................................................................................................................6

List of Tables ..........................................................................................................................................................7

About This Guide ..................................................................................................................................................8

Safety When Working With Electricity ...........................................................................................................10

1 General information .......................................................................................................................................... 12

Overview ...............................................................................................................................................................13

Features ..........................................................................................................................................................13

Description .....................................................................................................................................................13

2 Installation ........................................................................................................................................................ 14

Planning the Installation........................................................................................................................................15

Connecting the Line Interface ...............................................................................................................................16

Connecting the 10/100Base-T Ethernet Interface ...........................................................................................17

Connecting the POTS/ISDN Line (CL1214/S) ..............................................................................................17

Connecting Power.................................................................................................................................................18

3 Configuration.................................................................................................................................................... 19

Introduction..........................................................................................................................................................20

Configuring the Hardware DIP switches .........................................................................................................20

Configuring DIP Switch S1 ............................................................................................................................20

4 Operation.......................................................................................................................................................... 22

Introduction..........................................................................................................................................................23

Front Panel LED Status Monitors ..................................................................................................................23

5 Contacting Patton for assistance......................................................................................................................... 24

Introduction..........................................................................................................................................................25

Contact information..............................................................................................................................................25

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................25

Warranty coverage ..........................................................................................................................................25

RMA numbers ................................................................................................................................................26

A Compliance information ................................................................................................................................... 27

Regulatory Information.........................................................................................................................................28

EMC Directive: ..............................................................................................................................................28

Low-Voltage Directive (Safety): ......................................................................................................................28

PSTN: ............................................................................................................................................................28

Radio and TV Interference (FCC Part 15) ............................................................................................................28

CE Declaration of Conformity ..............................................................................................................................28

Authorized European Representative .....................................................................................................................28

Service ...................................................................................................................................................................29

CopperLink 1214 User Manual Table of Contents

B Specifications .................................................................................................................................................... 30

LAN Connection...................................................................................................................................................31

Transmission Line .................................................................................................................................................31

LED Status Indicators ...........................................................................................................................................31

Power Supply ........................................................................................................................................................31

External AC and Internal DC options: ............................................................................................................31

Physical .................................................................................................................................................................31

Operating Temperature Range ........................................................................................................................31

Humidity ........................................................................................................................................................31

Dimensions .....................................................................................................................................................31

C Factory Replacement Parts and Accessories ........................................................................................................ 32

CL1214 Series Factory Replacement Parts and Accessories....................................................................................33

D Interface Pin Assignment .................................................................................................................................. 34

10/100Base-T Interface .........................................................................................................................................35

CopperLink Interface ............................................................................................................................................35

POTS/ISDN Interface (CL1214/S).......................................................................................................................35

E Line Rate & Reach Chart .................................................................................................................................. 36

Line Rate & Reach Chart Based on 24 AWG (0.5 mm)........................................................................................37

List of Figures

1 Typical application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2 CL1214 rear panel options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

3 CL1214 (RJ-45) twisted pair line interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4 CL1214 (Terminal Block) twisted pair line interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

5 CL1214 10/100Base-T RJ-45 Connector Pin-out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

6 CL1214/S (RJ-45) POTS/ISDN interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

7 DIP switch orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

8 CL1214 front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

9 Terminal Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

List of Tables

1 S1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2 Local/Remote Unit Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3 Symmetric/Asymmetric Selection Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4 Signal to Noise Ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5 Front panel LED description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

6 Line Rate & Reach Chart Using Twisted-Pair (Long Range) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

7 Line Rate & Reach Chart Using Twisted-Pair (High Speed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

About This Guide

CAUTION

This guide describes the CopperLink Model 1214 hardware, installation, and basic configuration.

Audience

This guide is intended for the following users:

• Ope

• In

• M

rators

stallers

aintenance technicians

Structure

This guide contains the following chapters and appendices:

• Chapter 1

• Chapter 2

• Chapter 3

• Chapter 4

• Appendix A

• Appendix B on page 30 provides specification

• Appendix C on page

• Appendix D on page 34 provides diagrams of detailed pin assignments

• Appendix E on page 36 provides a line range and reach chart for the CL1214

For best results, read the contents of this guide be

on page 12 provides information about CL1214 features and capabilities

on page 14 provides information about installing the CL1214 CopperLink interfaces

on page 19 provides information about the CL1214 configuration

on page 22 provides information about the CL1214’s operation

on page 27 provides compliance information for the CL1214

s for the CL1214s

32 provides a table of replacements for parts and accessories

fore you install the CopperLink 1214.

Precautions

Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential Router modem problems. Warn in gs relate to personal injury issues, and Cautions refer to potential property damage.

A note presents additional information or interesting sidelights.

The alert symbol and IMPORTANT heading calls attention to important information.

IMPORTAN

The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.

CAUTION

CopperLink 1214 User Manual About This Guide

The shock hazard symbol and CAUTION heading indicate a potential electric shock hazard. Strictly follow the instructions to avoid property damage caused by electric shock.

The alert symbol and WARNING heading indicate a potential safety hazard. Strictly follow the warning instructions to avoid personal injury.

WARNING

The shock hazard symbol and WARNING heading indicate a potential electric shock hazard. Strictly follow the warning instructions to avoid injury caused by electric shock.

WARNING

CopperLink 1214 User Manual About This Guide

Safety When Working With Electricity

• This device contains no user serviceable parts. This

device can only be repaired by qualified service person-

WARNING

nel.

• Do not open the device when the power cord is con-

nected. For systems without a power switch and without

xternal power adapter, line voltages are present

an e within the device when the power cord is connected.

• For devices with an external power adapter, the power

adapter shall be a listed Limited Power Source. The mains outlet that is utilized to power the device shall be within 10 feet (3 meters) of the device, shall be easily accessible, and protected by a circuit breaker in compliance with local regulatory requirements.

• For AC powered devices, ensure that the power cable

used meets all applicable standards for the country in which it is to be installed.

• For AC powered devices which have 3 conductor power

plugs (L1, L2 & GND or Hot, Neutral & Safety/Protective Ground), the wall outlet (or socket) must have an earth ground.

• For DC powered devices, ensure that the interconnecting

cables are rated for proper voltage, current, anticipated temperature, flammability, and mechanical serviceability.

• WAN, LAN & PSTN ports (connections) may have hazard-

ous voltages present regardless of whether the device is

wered ON or OFF. PSTN relates to interfaces such as

po telephone lines, FXS, FXO, DSL, xDSL, T1, E1, ISDN, Voice, etc. These are known as “hazardous network voltages” and to avoid electric shock use caution when

orking near these ports. When disconnecting cables for

w these ports, detach the far end connection first.

• Do not work on the device or connect or disconnect

cables during periods of lightning activity.

In accordance with the requirements of council directive 2002/96/ EC on Waste of Electrical and Electronic Equipment (WEEE), ensure that at end-of-life you separate this product from other waste and scrap and deliver to the WEEE collection system in your country for recycling.

CopperLink 1214 User Manual About This Guide

This device contains no user serviceable parts. This device can only be repaired by qualified service personnel.

WARNING

This device is NOT intended nor approved for connection to the PSTN. It is intended only for connection to customer premise

WARNING

CAUTION

equipment.

Electrostatic Discharge (ESD) can damage equipment and impair electrical circuitry. It occurs when electronic printed circuit cards are improperly handled and can result in complete or intermittent failures. Do the following to prevent ESD:

• Always follow ESD prevention procedures when removing

and replacing cards.

• Wear an ESD-preventive wrist strap, ensuring that it makes

good skin contact. Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground.

• To properly guard against ESD damage and shocks, the wrist

strap and cord must operate effectively. If no wrist strap is available, ground yourself by touching the metal part of the chassis.

Chapter 1 General information

Chapter contents

Overview ...............................................................................................................................................................13

Features ..........................................................................................................................................................13

Description .....................................................................................................................................................13

CopperLink 1214 User Manual 1 • General information

Overview

Thank you for your purchase of this Patton Electronics product. This product has been thoroughly inspected and tested and is warranted for one year for parts and labor. If any questions or problems arise during installa tion or use of this product, contact Patton Electronics Technical Support at +1 (301) 975-1007.

Features

• Variable rate CopperLink extender - Easy to configure

• Auto-MDIX Ethernet

• Configurable 10/100, Full/Half, and Auto-Negotiating Ethernet

• Extends up to 4x 10/100Base-TX Ethernet beyond 328-foot (100-meter) limitation over a single twisted-

pair, Cat 5e/6/7, or coaxial cable

• Symmetric or asymmetric settings via DIP switch

• Transparent operation

• LED indicators for Power, CopperLink, Ethernet Link/Activity, Remote and Local

Description

The Patton Electronics CL1214 CopperLink modems provide high-speed LAN connections between peered Ethernet LANs, remote PCs, or any other network-enabled 10/100Base-T device.

Operating in pairs, one CL1214 is configured as the (L) Local unit located at one end of the LAN extension and the other CL1214 is configured as the (R) Remote unit at the other end. The CL1214 is configured as a L or R via the switch on the bottom of the unit. These units can automatically forward LAN broadcasts, multi

casts, and frames across a 2-wire voice-grade twisted-pair or BNC link. The data is passed transparently (unmodified) through the CL1214s. The CL1214s automatically add and delete MAC addresses, only passing packets across the CopperLink link that are meant for the remote peered LAN.

Figure 1. Typical application

The pair of CL1214 models work together to create a transparent extension between two peered Ethernet LANs using twisted pair (2-wire), Cat5+, or 75-ohm BNC.

Figure 1 shows a typical point-to-point applica-

tion.

Overview 13

Chapter 2 Installation

Chapter contents

Planning the Installation........................................................................................................................................15

Connecting the Line Interface ...............................................................................................................................16

Connecting the Line Interface for CL1214/EUI or CL1214/TB ...............................................................16

Connecting the Line Interface for CL1214/BNC ......................................................................................17

Connecting the 10/100Base-T Ethernet Interface ...........................................................................................17

Connecting the POTS/ISDN Line (CL1214/S) ..............................................................................................17

Connecting Power.................................................................................................................................................18

CopperLink 1214 User Manual 2 • Installation

CAUTION

Planning the Installation

The Interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temper mechanical serviceability.

To install the CL1214 Ethernet Extender, do the following:

ature, flammability, and

1. Conn

2. Conn

3. Conn

ect the line interface between the units (refer to “Connecting the Line Interface” on page 16)

Note See figure 2 for the CL1214’s rear panel arrangements.

ect the Ethernet interface (refer to “Connecting the 10/100Base-T Ethernet Interface” on page 17).

ect the power plug (refer to “Connecting Power” on page 18).

Eth3

Eth2

Eth1

Eth0

CL1214/EUI

Eth0

eset

(Line: RJ-45)

Eth3

Eth2

Eth1

CL1214/TB

(Line: Terminal Block)

Eth3

Eth2

Eth1

Eth0

2VD

Rese

CL1214/BNC

12VDC 1A

Rese

(Line: BNC Coaxial)

CL1214/S

(Line: RJ-45, POTS)

th1

Figure 2. CL1214 rear panel options

Planning the Installation 15

CopperLink 1214 User Manual 2 • Installation

CAUTION

1 (no connection)

2 (no connection)

3 (no connection)

4 (RING)

5 (TIP)

6 (no connection)

7 (no connection)

8 (no connection)

1 2 3 4 5 6 7 8

Connecting the Line Interface

The interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temper mechanical serviceability.

The CL1214 supports communication between two peer Ethernet LAN sites over a distance of up to 10,000 ft (3 km) over 24 AWG (0.5 mm) twisted-pair wire, Cat5+, or 75-ohm BNC.

Note Actual distance and link performance may vary depending on the environ-

ment and type/gauge of wire used.

Follow the steps below to connect the CL1214 CopperLink Interfaces.

Note The CL1214 units work in pairs. One of the units must be configured as a

(L) Local unit, and the other unit must be configured as a (R) Remote unit.

Connecting the Line Interface for CL1214/EUI or CL1214/TB

1. T

o function properly, the two CL1214s must be connected together using twisted-pair, unconditioned, dry, metal wire, between 19 (0.9mm) and 26 AWG (0.4mm). Leased circuits that run through signal equalization equipment are not acceptable.

ature, flammability, and

2. The CL1214 is equipped

with an RJ-45 interface jack (figure 3) or terminal block (figure 4 on page 17) that can be used on the CopperLink interface. The CopperLink inter the signal/pin relationships on the CL1214’s CopperLink interface jack.

The RJ-45 connector on the CL1214’s twisted pair interface is polarity interface. The signal/pin relationship is shown in figure 3.

Figure 3. CL1214 (RJ-45) twisted pair line interface.

face is a two-wire interface. Observe

insensitive and is wired for a two-wire

Connecting the Line Interface 16

CopperLink 1214 User Manual 2 • Installation

CAUTION

RRRRR

Eth3

Eth0

Eth1

Eth2

12VDC 1A

RING TIP

1 TX+/RX+

2 TX-/RX-

3 RX+/TX+

4 (no connection)

5 (no connection)

6 RX-/TX-

7 (no connection)

8 (no connection)

1 2 3 4 5 6 7 8

Figure 4. CL1214 (Terminal Block) twisted pair line interface

Connecting the Line Interface for CL1214/BNC

To connect the line interface of the CL1214/BNC, simply use a coaxial cable with a BNC connector at each

nd to connect the pair of CL1214s.

Connecting the 10/100Base-T Ethernet Interface

The interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temper

ature, flammability, and

mechanical serviceability.

The RJ-45 ports labeled Ethernet are the Auto-MDIX10/100Base-T interface. These ports are designed to connect directly to a 10/100Base-T device or network. figure 5 shows the signal/pin relationships on this interface. You may connect this port to a hub or PC using a straight th

Figure 5. CL1214 10/100Base-T RJ-45 Connector Pin-out.

rough or crossover cable that is up to 328 ft long.

Connecting the Line Interface 17

CopperLink 1214 User Manual 2 • Installation

1 (no connection)

2 (no connection)

3 (no connection)

4 (2-wire RING)

5 (2-wire TIP)

6 (no connection)

7 (no connection)

8 (no connection)

1 2 3 4 5 6 7 8

CAUTION

Connecting the POTS/ISDN Line (CL1214/S)

On the CL1214/S model, the RJ-45 port labeled  is the POTS/ISDN interface. A telephone may be connected to this port and carried over the CopperLink lin

e. The units do not need power for the POTS interface

to work. The RJ-45 connector in the POTS/ISDN interface is wired as shown in figure 6.

Figure 6. CL1214/S (RJ-45) POTS/ISDN interface.

Connecting Power

The interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temper mechanical serviceability.

ature, flammability, and

The CL1214 does not have a power switch, so it powers up as soon as it is plugged in.

An external AC or DC power supply is available separatel

y. This connection is made via the barrel jack on the rear panel of the CL1214. No configuration is necessary for the power supply (See Appendix B for domestic and international power supply and cord options).

DC power (supplied via the power supply jack to the CL1214) must meet the following requirements; DC po

wer supplied must be regulated 12VDC ±5%, 1.0A minimum. Center pin is +12V. The barrel type plug has

a 2.5/5.5/10mm I.D./O.D./Shaft Length dimensions.

Connecting Power 18

Chapter 3 Configuration

Chapter contents

Introduction..........................................................................................................................................................20

Configuring the Hardware DIP switches .........................................................................................................20

Configuring DIP Switch S1 ............................................................................................................................20

Switch S1-1: Local/Remote Configuration ................................................................................................21

Switches S1-2 and S1-3: Symmetric/Asymmetric Operation .....................................................................21

Switch S1-5: General Protection (Signal to Noise Ratio) ...........................................................................21

CopperLink 1214 User Manual 3 • Configuration

Push toggle up for ON position

Switch toggle

Push toggle

down for

OFF position

1234

5678

Introduction

The CL1214 has eight DIP switches (S1) for configuring the unit for a wide variety of applications. This section describes switch locations and explains the different configurations.

Configuring the Hardware DIP switches

The DIP switches are externally accessible of the DIP switches in the On and Off positions.

from the underside of the CL1214. Figure 7 shows the orientation

Figure 7. DIP switch orientation

Configuring DIP Switch S1

DIP switch S1 is where you configure the CopperLink line. The the CL1214.

Table 1. S1 Summary

Position Description

S1-1 Local/Remote Configuration

S1-2 Line Rate/Symmetry

S1-3 Line Rate/Symmetry

S1-4 Reserved

S1-5 SNR Margin

S1-6 Reserved

S1-7 Reserved

S1-8 Reserved

following tables describe the configuration for

Introduction 20

CopperLink 1214 User Manual 3 • Configuration

Switch S1-1: Local/Remote Configuration

Use switch S1-1 to configure the unit as Remote or Local in the CL1214 pair.

Table 2. Local/Remote Unit Configuration

S1-1 Setting

ON CPE/Remote

OFF CO/Local

Switches S1-2 and S1-3: Symmetric/Asymmetric Operation

Use switches S1-2 and S1-3 to configure the CopperLink line rate type and operation.

Table 3. Symmetric/Asymmetric Selection Chart

S1-2 S1-3 Setting

OFF OFF High-Speed “Symmetric”

OFF ON High-Speed “Asymmetric”

ON OFF FastPath High-Speed “Asymmetric”

ON ON Long-Range “Asymmetric”

Note

See “Line Rate & Reach Chart Based on 24 AWG (0.5 mm)” on page 37 for line rate distances.

Switch S1-5: General Protection (Signal to Noise Ratio)

Use switch S1-5 to configure line noise protection.

Table 4. Signal to Noise Ratio

S1-5 Setting

ON 6dB

OFF 9dB

• 6dB: Original line noise protection with 6dB SNR

• 9dB: B

etter line noise protection with SNR up to 9dB

Introduction 21

Chapter 4 Operation

Chapter contents

Introduction..........................................................................................................................................................23

Front Panel LED Status Monitors ..................................................................................................................23

CopperLink 1214 User Manual 4 • Operation

Introduction

Once the CL1214s are properly installed, they should operate transparently. No user settings required. This section describes reading the LED status monitors.

Before applying power to the

CL1214, please review “Connecting Power” on page 18 to verify that the unit is

connected to the appropriate power source.

Front Panel LED Status Monitors

The CL1214 features six front panel LEDs that monitor po

wer, the Ethernet signals, the CopperLink connection, and the remote/local setting. figure 8 shows the front panel location of each LED. Ta bl e 5 on page 23 describes the LED functions.

Figure 8. CL1214 front pan

Table 5. Front panel LED description

LED Status Description

Power Green The device is powered on.

Off The device is powered off.

CopperLink Green The port is connected.

Blinking Green Data transceiving.

Off No valid link on this port.

Ethernet Green The port is connected.

Blinking Green

Local Green The device acts in Local mode.

Off Local mode is off.

Remote Green The device acts in Remote

Off Remote mode is off.

a. Once the unit connects to a power source, the Link LED will blink as

the CL1214 automatically looks for the other unit in the pair.

Introduction 23

Data transceiving.

mode.

Chapter 5 Contacting Patton for assistance

Chapter contents

Introduction..........................................................................................................................................................25

Contact information..............................................................................................................................................25

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................25

Warranty coverage ..........................................................................................................................................25

Out-of-warranty service .............................................................................................................................25

Returns for credit ......................................................................................................................................25

Return for credit policy .............................................................................................................................26

RMA numbers ................................................................................................................................................26

Shipping instructions ................................................................................................................................26

CopperLink 1214 User Manual 5 • Contacting Patton for assistance

Introduction

This chapter contains the following information:

• “Contact information”—describes how to contact Patton technical support for assistance.

• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the

RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems:

• Online support—available at www.patton.com

• E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

• Telephone support—standard telephone support is available five days a week—from 8:00 am to 5:00 pm

EST (1300 to 2200 UTC)—by calling +1 (301) 975-1007

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before shipment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your

reseller how you should proceed with warranty service. It is often more con venient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the product should it fail within one year from the first date of shipment. Our warranty is limited to defects in workmanship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Introduction 25

CopperLink 1214 User Manual 5 • Contacting Patton for assistance

Return for credit policy

• Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

• 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

• Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

• Completing a request on the RMA Request page in the Support section at www.patton.com

• By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer

• By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx 7622 Rickenbacker Dr. Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs) 26

Appendix A Compliance information