Patton electronic 1211E, 1212E User Manual

Download

Page 1

CopperLink™ Model 1211E/1212E

Industrial High Speed Ethernet Extender

User Manual

This is a Class A device and is not intended for use in a residential environment.

Sales Office: +1 (301) 975-1000

Technical Support: +1 (30

E-mail: su

Part Number: 07MC L1212E-UM, Rev. E

pport@patton.com

WWW: w

ww.patton.com

Revised: Decem

1) 975-1007

ber 3, 2014

Page 2

Patton Electronics Company, Inc.

7622 Rickenbacker Drive

Gaithersburg, MD 20879 USA

Tel: +1 (301) 975-1000

Fax: +1 (301) 869-9293

Support: +1 (301) 975-1007

Web: www.patton.com

E-mail: support@patton.com

Trademark Statement

The term CopperLink is a trademark of Patton Electronics Company. All other trade-

marks presented in this document are the property of their respective owners.

The information in this document is subject to change without notice. Patton

Electronics assumes no liability for errors that may appear in this document.

Warranty Information

Patton Electronics warrants all CopperLink components to be free from defects, and

will—at our option—repair or replace the product should it fail within one year from

the first date of the shipment.

This warranty is limited to defects in workmanship or materials, and does not cover

customer damage, abuse or unauthorized modification. If the product fails to perform

as warranted, your sole recourse shall be repair or replacement as described above.

Under no condition shall Patton Electronics be liable for any damages incurred by the

use of this product. These damages include, but are not limited to, the following: lost profits, lost savings and incidental or consequential damages arising from the use of or inability to use this product. Patton Electronics specifically disclaims all other warran-

ties, expressed or implied, and the installation or use of this product shall be deemed

an acceptance of these terms by the user.

Page 3

Summary Table of Contents

1 General information .......................................................................................................................................... 12

2 Installation ........................................................................................................................................................ 15

3 Configuration.................................................................................................................................................... 20

4 Operation.......................................................................................................................................................... 24

5 Contacting Patton for assistance......................................................................................................................... 26

A Compliance Information ................................................................................................................................... 29

B Specifications .................................................................................................................................................... 32

C Factory Replacement Parts and Accessories ........................................................................................................ 34

D Interface Pin Assignment .................................................................................................................................. 36

E Line Rate & Reach Chart .................................................................................................................................. 38

Page 4

Summary Table of Contents ...................................................................................................................................3

Table of Contents ...................................................................................................................................................4

List of Figures .........................................................................................................................................................6

List of Tables ..........................................................................................................................................................7

About This Guide ..................................................................................................................................................8

Safety When Working With Electricity ...........................................................................................................10

1 General information .......................................................................................................................................... 12

Overview ...............................................................................................................................................................13

Features .................................................................................................................................................................13

Description............................................................................................................................................................13

2 Installation ........................................................................................................................................................ 15

Planning the Installation........................................................................................................................................16

Connecting the Line Interface ...............................................................................................................................17

Connecting the Line Interface for CL1212 .....................................................................................................17

Connecting the 10/100Base-T Ethernet Interface..................................................................................................18

Connecting Power.................................................................................................................................................19

3 Configuration.................................................................................................................................................... 20

Introduction..........................................................................................................................................................21

Accessing the DIP Switches ...................................................................................................................................21

Configuring DIP Switch S1...................................................................................................................................22

Switch S1-1: Local/Remote Configuration ......................................................................................................22

Switches S1-2 and S1-3: Symmetric/Asymmetric Operation ...........................................................................22

Switch S1-5: General Protection (Signal to Noise Ratio) .................................................................................23

4 Operation.......................................................................................................................................................... 24

Introduction..........................................................................................................................................................25

Front Panel LED Status Monitors .........................................................................................................................25

5 Contacting Patton for assistance......................................................................................................................... 26

Introduction..........................................................................................................................................................27

Contact information..............................................................................................................................................27

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................27

Warranty Coverage .........................................................................................................................................27

Out-of-Warranty Service .................................................................................................................................27

RMA Numbers ...............................................................................................................................................28

Shipping Instructions ......................................................................................................................................28

A Compliance Information ................................................................................................................................... 29

Regulatory Information.........................................................................................................................................30

EMC Directive: ..............................................................................................................................................30

Low-Voltage Directive (Safety): ......................................................................................................................30

PSTN: ............................................................................................................................................................30

Page 5

CopperLink 1211E/1212E User Manual

Radio and TV Interference (FCC Part 15) ............................................................................................................30

CE Declaration of Conformity ..............................................................................................................................30

Authorized European Representative .....................................................................................................................30

Service ...................................................................................................................................................................31

B Specifications .................................................................................................................................................... 32

Line Connector .....................................................................................................................................................33

LAN Connectors ...................................................................................................................................................33

Transmission Line .................................................................................................................................................33

LED Status Indicators ...........................................................................................................................................33

Power Supply ........................................................................................................................................................33

External AC option: ........................................................................................................................................33

Physical .................................................................................................................................................................33

Operating Temperature Range ........................................................................................................................33

Humidity ........................................................................................................................................................33

Dimensions .....................................................................................................................................................33

C Factory Replacement Parts and Accessories ........................................................................................................ 34

CL1211E/CL1212E Factory Replacement Parts and Accessories...........................................................................35

D Interface Pin Assignment .................................................................................................................................. 36

10/100Base-T Interface .........................................................................................................................................37

RJ-45 ..............................................................................................................................................................37

Line Interface ........................................................................................................................................................37

RJ-45 ..............................................................................................................................................................37

Terminal Block ...............................................................................................................................................37

E Line Rate & Reach Chart .................................................................................................................................. 38

Line Rate & Reach Chart Based on 24 AWG (0.5 mm)........................................................................................39

Page 6

List of Figures

1 Typical applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2 CL1211E/CL1212E rear panel options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 CL1212E (RJ-45) twisted pair line interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 CL1212E (Terminal Block) twisted pair line interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

5 CL1212E 10/100Base-T RJ-45 Connector Pin-out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

6 Removing protective cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

7 DIP switch orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

8 CL1212E front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

9 CL1212E 10/100Base-T RJ-45 Connector Pin-out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

10 CL1212E RJ-45 Twisted-Pair Line Interface Connector Pin-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

11 CL1212E Line Interface Terminal Block Pin-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Page 7

List of Tables

1 S1 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2 Local/Remote Unit Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3 Symmetric/Asymmetric Selection Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4 Signal to Noise Ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5 Front panel LED description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

6 Line Rate & Reach Chart Using Twisted-Pair (Long Range) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

7 Line Rate & Reach Chart Using Twisted-Pair (High Speed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Page 8

CopperLink 1211E/1212E User Manual About This Guide

About This Guide

This guide describes the CopperLink Model 1211E/1212E hardware, installation, and basic configuration.

Audience

This guide is intended for the following users:

• Ope

• In

• M

rators

stallers

aintenance technicians

Structure

This guide contains the following chapters and appendices:

• Chapter 1

• Chapter 2

• Chapter 3

• Chapter 4

• Appendix A

• Appendix B on page 32 provides specification

• Appendix C on page 34 provides a table of replacements for parts and accessories

• Appendix D on page 36 provides diagrams of detailed pin assignments

• Appendix E on page 38 provides a line range and r

For best results, read the contents of this guide be

on page 12 provides information about CL1212E features and capabilities

on page 15 provides information about installing the CL1212E interfaces

on page 20 provides information about the CL1212E configuration

on page 24 provides information about the CL1212E operation

on page 29 provides compliance information for the CL1212E

s for the CL1212E

each chart for the CL1212E

fore you install the CopperLink 1212E.

Precautions

Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential Router modem problems. Warn in gs relate to personal injury issues, and Cautions refer to potential property damage.

A note presents additional information or interesting sidelights.

The alert symbol and IMPORTANT heading calls attention to important information.

IMPORTAN

Page 9

CAUTION

CopperLink 1211E/1212E User Manual About This Guide

The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.

The shock hazard symbol and CAUTION heading indicate a potential electric shock hazard. Strictly follow the instructions to avoid property damage caused by electric shock.

The alert symbol and WARNING heading indicate a potential safety hazard. Strictly follow the warning instructions

o avoid personal injury.

WARNING

The shock hazard symbol and WARNING heading indicate a potential electric shock hazard. Strictly follow the warning instructions to avoid injury caused by electric shock.

Page 10

CopperLink 1211E/1212E User Manual About This Guide

Safety When Working With Electricity

• This device contains no user serviceable parts. This

device can only be repaired by qualified service person-

WARNING

nel.

• Do not open the device when the power cord is con-

nected. For systems without a power switch and without

xternal power adapter, line voltages are present

an e within the device when the power cord is connected.

• For devices with an external power adapter, the power

adapter shall be a listed Limited Power Source. The mains outlet that is utilized to power the device shall be within 10 feet (3 meters) of the device, shall be easily accessible, and protected by a circuit breaker in compliance with local regulatory requirements.

• For AC powered devices, ensure that the power cable

used meets all applicable standards for the country in which it is to be installed.

• For AC powered devices which have 3 conductor power

plugs (L1, L2 & GND or Hot, Neutral & Safety/Protective Ground), the wall outlet (or socket) must have an earth ground.

• For DC powered devices, ensure that the interconnecting

cables are rated for proper voltage, current, anticipated temperature, flammability, and mechanical serviceability.

• WAN, LAN & PSTN ports (connections) may have hazard-

ous voltages present regardless of whether the device is

wered ON or OFF. PSTN relates to interfaces such as

po telephone lines, FXS, FXO, DSL, xDSL, T1, E1, ISDN, Voice, etc. These are known as “hazardous network voltages” and to avoid electric shock use caution when

orking near these ports. When disconnecting cables for

w these ports, detach the far end connection first.

• Do not work on the device or connect or disconnect

cables during periods of lightning activity.

In accordance with the requirements of council directive 2002/ 96/EC on Waste of Electrical and Electronic Equipment (WEEE), ensure that at end-of-life you separate this product from other waste and scrap and deliver to the WEEE collection system in your country for recycling.

Page 11

CopperLink 1211E/1212E User Manual About This Guide

This device contains no user serviceable parts. This device can only be repaired by qualified service personnel.

WARNING

This device is NOT intended nor approved for connection to the PSTN. It is intended only for connection to customer

WARNING

CAUTION

premise equipment.

Electrostatic Discharge (ESD) can damage equipment and impair electrical circuitry. It occurs when electronic printed circuit cards are improperly handled and can result in complete or

ermittent failures. Do the following to prevent ESD:

int

• Always follow ESD prevention procedures when removing

and replacing cards.

• Wear an ESD-preventive wrist strap, ensuring that it makes

good skin contact. Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground.

• To properly guard against ESD damage and shocks, the wrist

strap and cord must operate effectively. If no wrist strap is available, ground yourself by touching the metal part of the chassis.

Page 12

Chapter 1 General information

Chapter contents

Overview ...............................................................................................................................................................13

Features .................................................................................................................................................................13

Description............................................................................................................................................................13

Page 13

CopperLink 1211E/1212E User Manual 1 • General information

Overview

Thank you for purchasing this Patton Electronics product. This product has been thoroughly inspected and tested and is warranted for one year for parts and labor. If any questions or problems arise during installation or use of this product, contact Patton Electronics Technical Support at +(301) 975-1007.

Features

• Variable rate CopperLink Ethernet extender - Easy to configure

• Auto-MDIX Ethernet

• Configurable 10/100, Full/Half, and Auto-Negotiating Ethernet

• Extends up to 1 or 2 10/100Base-TX Ethernet beyond 328-foot (100-meter) limitation over a single

twisted-pair, Cat 5e/6/7

• Variable line rate settings via DIP switch

• Transparent operation

• LED indicators for Power, Line, Local, Remote, Ethernet 0 and 1 (Eth 0 and Eth 1), and Ethernet Link/

Activity

• -40 to 85°C operating temperature; optional conformal coating for protection against condensing humidity

and corrosion.

Description

Patton Electronics CL1212E Ethernet extenders provide high-speed LAN connections between peered Ethernet LANs, remote PCs, or any other network-enabled 10/100Base-T device.

Operating in pairs, one CL1212E is configured as the (L) Local unit located at one end of the LAN extension and the other CL1212E is configured as the (R) Remote unit at the other end. The CL1212E is configured as an L or R via the switch on the bottom of the unit. These units can automatically forward LAN broadcasts, multicasts, and frames across a 2-wire voice-grade twisted-pair. The data is passed transparently (unmodified) through the CL1212E. The CL1212Es automatically add and delete MAC addresses, only passing packets across the Line link that are meant for the remote peered LAN.

Overview 13

Page 14

CopperLink 1211E/1212E User Manual 1 • General information

Figure 1. Typical applications

The pair of CL1212E models work together to create a transparent extension between two peered Ethernet LANs using twisted pair (2-wire) or Cat5+.

Figure 1 shows typical applications.

Description 14

Page 15

Chapter 2 Installation

Chapter contents

Planning the Installation........................................................................................................................................16

Connecting the Line Interface ...............................................................................................................................17

Connecting the Line Interface for CL1212 .....................................................................................................17

Connecting the 10/100Base-T Ethernet Interface..................................................................................................18

Connecting Power.................................................................................................................................................19

Page 16

CopperLink 1211E/1212E User Manual 2 • Installation

CAUTION

CL1211E/TB/EUI

(Line: Terminal Block)

CL1212E/TB/EUI

(Line: Terminal Block)

CL1212E/EUI

(Line: RJ-45)

CL1211E/EUI

(Line: RJ-45)

Planning the Installation

The Interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temper mechanical serviceability.

To install the CL1212E Ethernet Extender, do the following:

ature, flammability, and

1. Conn

2. Conn

3. Conn

ect the line interface between the units (refer to “Connecting the Line Interface” on page 17)

Note See figure 2 for the CL1212E’s rear panel.

ect the Ethernet interface (refer to “Connecting the 10/100Base-T Ethernet Interface” on page 18).

ect the power plug (refer to “Connecting Power” on page 19).

Figure 2. CL1211E/CL1212E rear panel options

Planning the Installation 16

Page 17

CopperLink 1211E/1212E User Manual 2 • Installation

CAUTION

1 (no connection)

2 (no connection)

3 (no connection)

4 (RING)

5 (TIP)

6 (no connection)

7 (no connection)

8 (no connection)

1 2 3 4 5 6 7 8

Connecting the Line Interface

The interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temper mechanical serviceability.

The CL1212E supports communication between two peer Ethernet LAN sites over a distance of up to 10,000 ft (3 km) over 24 AWG (0.5 mm) twisted-pair wire, Cat5+.

Note Actual distance and link performance may vary depending on the environ-

ment and type/gauge of wire used.

Follow the steps below to connect the CL1212E interfaces.

Note The CL1212E units work in pairs. One of the units must be configured as a

(L) Local unit, and the other unit must be configured as a (R) Remote unit.

Connecting the Line Interface for CL1212

1. T

o function properly, the two CL1212E’s must be connected together using twisted-pair, unconditioned, dry, metal wire, between 19 (0.9mm) and 26 AWG (0.4mm). Leased circuits that run through signal equalization equipment are not acceptable.

ature, flammability, and

2. The CL1212E is equipped

with an RJ-45 interface jack (figure 3)

The RJ-45 connector on the CL1212E’s twisted pair interface is polarity insensitiv interface. The signal/pin relationship is shown in figure 3.

Figure 3. CL1212E (RJ-45) twisted pair line interface.

e and is wired for a two-wire

Connecting the Line Interface 17

Page 18

CopperLink 1211E/1212E User Manual 2 • Installation

CAUTION

1 TX+/RX+

2 TX-/RX-

3 RX+/TX+

4 (no connection)

5 (no connection)

6 RX-/TX-

7 (no connection)

8 (no connection)

1 2 3 4 5 6 7 8

RING TIP

Figure 4. CL1212E (Terminal Block) twisted pair line interface

Connecting the 10/100Base-T Ethernet Interface

The interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temper mechanical serviceability.

The RJ-45 ports labeled Eth 0 and Eth 1 are Auto-MDIX 10/100Base-T interfaces. These ports are designed to connect directly to a 10/100Base-T device or network. Figure 5 shows the signal/pin relationships on this interface. You may connect this port to a hub or PC using a st 328 ft long.

Figure 5. CL1212E 10/100Base-T RJ-45 Connector Pin-out.

Connecting the 10/100Base-T Ethernet Interface 18

ature, flammability, and

raight through or crossover cable that is up to

Page 19

CopperLink 1211E/1212E User Manual 2 • Installation

CAUTION

Connecting Power

The interconnecting cables shall be acceptable for external use and shall be rated for the proper application with respect to voltage, current, anticipated temper mechanical serviceability.

The CL1212E does not have a power switch, so it powers up as soon as it is plugged in.

ature, flammability, and

An external AC or DC power supply is available separatel

y. This connection is made via the barrel jack on the

rear panel of the CL1212E. No configuration is necessary for the power supply.

DC power (supplied via the power supply jack to the CL1212) must meet the following requirements; DC

wer supplied must be regulated 5 VDC ±5%, 1.0A minimum. Center pin is +5 V. The barrel type plug has

2.5/5.5/10mm I.D./O.D./Shaft Length dimensions.

Connecting Power 19

Page 20

Chapter 3 Configuration

Chapter contents

Introduction..........................................................................................................................................................21

Accessing the DIP Switches ...................................................................................................................................21

Configuring DIP Switch S1...................................................................................................................................22

Switch S1-1: Local/Remote Configuration ......................................................................................................22

Switches S1-2 and S1-3: Symmetric/Asymmetric Operation ...........................................................................22

Switch S1-5: General Protection (Signal to Noise Ratio) .................................................................................23

Page 21

CopperLink 1211E/1212E User Manual 3 • Configuration

Introduction

The CL1212E has eight DIP switches (S1) for configuring the unit for a wide variety of applications. This section describes switch locations and explains the different configurations.

Accessing the DIP Switches

1. Using a small flat-tip screwdriver, remove the protective cover located on the underside of the CL1212E

figure 6).

(see

Figure 6. Removing protective cover

2. The DIP switches are externally accessible from the underside of the CL1212E. Figure 7 shows the orien-

tation of the DIP switches in the On and Off positions.

567

1234

OFF

12345678

Figure 7. DIP switch orientation

123

567

Introduction 21

Page 22

CopperLink 1211E/1212E User Manual 3 • Configuration

Configuring DIP Switch S1

DIP switch S1 is where you configure the Line interface. The following tables describe the configuration for the CL1212E.

Table 1. S1 Summary

Position Description

S1-1 Local/Remote Configuration

S1-2 Line Rate/Symmetry

S1-3 Line Rate/Symmetry

S1-4 Reserved

S1-5 SNR Margin

S1-6 Reserved

S1-7 Reserved

S1-8 Reserved

Switch S1-1: Local/Remote Configuration

Use switch S1-1 to configure the unit as Remote or Local in the CL1212E pair.

Table 2. Local/Remote Unit Configuration

S1-1 Setting

ON CPE/Remote

OFF CO/Local

Switches S1-2 and S1-3: Symmetric/Asymmetric Operation

Use switches S1-2 and S1-3 to configur

Table 3. Symmetric/Asymmetric Selection Chart

S1-2 S1-3 Setting

OFF OFF High-Speed “Symmetric”

OFF ON High-Speed “Asymmetric”

ON OFF FastPath High-Speed “Asymmetric”

ON ON Long-Range “Asymmetric”

Note

See “Line Rate & Reach Chart Based on 24 AWG (0.5 mm)” on page 39 for

e the line rate type and operation.

line rate distances.

Configuring DIP Switch S1 22

Page 23

CopperLink 1211E/1212E User Manual 3 • Configuration

Switch S1-5: General Protection (Signal to Noise Ratio)

Use switch S1-5 to configure line noise protection.

Table 4. Signal to Noise Ratio

S1-5 Setting

ON 6dB

OFF 9dB

• 6dB: Original line noise protection with 6dB SNR

• 9dB: B

etter line noise protection with SNR up to 9dB

Configuring DIP Switch S1 23

Page 24

Chapter 4 Operation

Chapter contents

Introduction..........................................................................................................................................................25

Front Panel LED Status Monitors .........................................................................................................................25

Page 25

CopperLink 1211E/1212E User Manual 4 • Operation

Introduction

Once the CL1212Es are properly installed, they should operate transparently. No user settings required. This section describes reading the LED status monitors.

Before applying power to the CL1212E, please review “Connecting Power” on

page 19 to verify that the unit is

connected to the appropriate power source.

Front Panel LED Status Monitors

The CL1212E features six front panel LEDs that monitor power, the Ethernet signals, the Line connection, and the remote/local setting. Figure 8 shows the front panel location of each LED. Ta bl e 5 on page 25 describes the LED functions.

Power LED

Line LED

Local LED

Remote LED

Ethernet 0 LED

Ethernet 1 LED

Figure 8. CL1212E front pan

Table 5. Front panel LED description

LED Status Description

Power Green The device is powered on.

Off The device is powered off.

Line Green The port is connected.

Blinking Green Data transceiving.

Off No valid link on this port.

Eth 0 and Eth 1 Green The port is connected.

Blinking Green

Data transceiving.

Local Green The device acts in Local mode.

Off Local mode is off.

Remote Green The device acts in Remote mode.

Off Remote mode is off.

a. Once the unit connects to a power source, the LED will

blink as the CL1212E automatically looks for the other unit in the pair.

Introduction 25

Page 26

Chapter 5 Contacting Patton for assistance

Chapter contents

Introduction..........................................................................................................................................................27

Contact information..............................................................................................................................................27

Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................27

Warranty Coverage .........................................................................................................................................27

Out-of-Warranty Service .................................................................................................................................27

RMA Numbers ...............................................................................................................................................28

Shipping Instructions ......................................................................................................................................28

Page 27

CopperLink 1211E/1212E User Manual 5 • Contacting Patton for assistance

Introduction

This chapter contains the following information:

• “Contact information”—describes how to contact Patton technical support for assistance.

• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the

warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems:

• Online support—available at www.patton.com

• E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

• Telephone support—standard telephone support is available five days a week—from 8:00 am to 5:00 pm

EST (1300 to 2200 UTC)—by calling +1 (301) 975-1007

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before shipment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your

reseller how you should proceed with warranty service. It is often more con venient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty Coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the product should it fail within one year from the first date of shipment. Our warranty is limited to defects in workmanship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Out-of-Warranty Service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro phes may require replacement.

Introduction 27

Page 28

CopperLink 1211E/1212E User Manual 5 • Contacting Patton for assistance

RMA Numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

• Completing a request on the RMA Request page in the Support section at www.patton.com

• By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer

• By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping Instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx 7622 Rickenbacker Dr. Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs) 28

Page 29

Appendix A Compliance Information