Parrot ANAFI Work, ANAFI Thermal, ANAFI, ANAFI Extended, ANAFI FPV Troubleshooting Manual

ANAFI Troubleshooting guide

Parrot Technical Communication 1/4

ANAFI series troubleshooting guide

(ANAFI, ANAFI Extended, ANAFI Work, ANAFI Thermal, ANAFI FPV)

This guide addresses all issues ANAFI users may have encountered while discovering and using a drone from the
ANAFI series.

DO NOT CONTACT PARROT SUPPORT before you have applied the procedures and tips relevant to your issue.

Troubleshooting procedures

ANAFI drone hard reset

Hard resetting ANAFI reverts ANAFI’s most recent firmware to its original state. Parrot recommends the drone hard
reset as a first intent procedure for several issues, notably gimbal calibration troubles.

1. Check a compatible microSD card is inserted into ANAFI.

2. Power ANAFI on (short press on the battery’s power button).

3. Wait for the gimbal to calibrate (or for the gimbal calibration to fail).

4. Press and hold the battery’s power button: after 8 seconds the battery’s LED light up in red, one after the

other.

5. When the 4 LED are red, release the battery’s power button: ANAFI powers off briefly then reboots.

6. Check the contents of ANAFI’s microSD card: the hard reset procedure has generated a .TXT document named

“wifi_security_key” at the root of the microSD card. This document confirms the hard reset procedure is
complete and successful.

ANAFI’s smart battery hard reset

Hard resetting ANAFI’s battery is useful to correct any battery issue. Parrot recommends a battery hard reset
whenever the battery’s behavior strays from its expected behavior.

1. Plug your smart battery to a power source.

2. Regardless of the battery’s behavior, press and hold its power button for 15 seconds.

3. Release the power button: the battery’s LED run successively in green and red, then flash alternatively in

green.

4. The battery’s hard reset is complete.

Reboot all systems

Rebooting all systems is useful to solve connectivity issues (black screen, white noise, thermography camera
activation failure [ANAFI Thermal]).

1. Power ANAFI off.

2. Close the Parrot Skycontroller 3.

3. Kill FreeFlight 6 on your device.

4. Reboot your device.

5. Open the Parrot Skycontroller 3.

6. Power ANAFI on.

7. Wait for synchronization between Parrot Skycontroller 3 and ANAFI (steady dark blue LED on the controller):

check that the left trigger of the Parrot Skycontroller 3 activates the drone’s gimbal to ensure the synch is
complete.

8. Plug your device to the Parrot Skycontroller 3.

ANAFI Troubleshooting guide

Parrot Technical Communication 2/4

Pairing ANAFI to a Parrot Skycontroller 3

This procedure is useful to pair a drone and a controller which have never been paired, and to restore the lost pairing
between a drone and a controller.

1. Check a compatible microSD card is inserted into ANAFI.

2. Power ANAFI on.

3. Open the Parrot Skycontroller 3 to power it on.

4. Plug the drone and the controller together with an USB-A (controller) to USB-C (drone) cable.

5. The LED of the Parrot Skycontroller 3 flashes briefly in green: it is acknowledging ANAFI.

6. Wait for synchronization between Parrot Skycontroller 3 and ANAFI (steady dark blue LED on the controller):

check that the left trigger of the Parrot Skycontroller 3 activates the drone’s gimbal to ensure the synch is
complete.

7. Unplug the controller from the drone.

Issues

What do I do if I experience a connectivity issue (black screen, white noise, thermography camera
activation failure, frozen or lagging stream)?

1. Check that your device’s wi-fi is disabled: Parrot even recommends you set your device in Airplane mode

when you fly ANAFI, to minimize the risks of communication disturbance.

2. Reboot all systems (refer to the relevant procedure in the earlier section of this document).

What do I do if my ANAFI’s gimbal does not calibrate?

1. Hard reset ANAFI (refer to the relevant procedure in the earlier section of this document).

What do I do if my ANAFI does not power on?

1. Make sure your smart battery is “awake”: plug it to a power source to take it out of wintering mode, and its

LED should start flashing to acknowledge the fact it is charging – Parrot recommends you always fully charge
your smart battery before you fly ANAFI.

What do I do if my battery shows a strange behavior (flashing LED, red LED, etc.)?

1. Reset the smart battery (refer to the relevant procedure in the earlier section of this document).

What do I do if I cannot read properly the information displayed by FreeFlight 6?

1. Access the settings of your device.

2. Find the “Display / Text and display size” (or equivalent) options.

3. Turn down the “text size” of your device, its “display size”, or both to let FreeFlight 6 accommodate all its

information on your screen.