Parallels Remote Application Server - 17 User Guide

Parallels Remote Application Server

Licensing Guide

v17

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Contents

Introduction ............................................................................................................... 4

Purchase or Upgrade Licenses ................................................................................. 5

Parallels RAS Licensing ..................................................................................................... 5

License Overuse ............................................................................................................... 6

Purchase Licenses ............................................................................................................ 6

Upgrade an Existing License ............................................................................................. 7

Create a Parallels Account and Register a Subscription .................................................... 8

Create a Business Account ............................................................................................. 12

Register a Subscription ................................................................................................... 13

Activate Parallels RAS ..................................................................................................... 14

Manage Subscriptions and Licenses ...................................................................... 15

View Subscriptions and Subscription Details ................................................................... 15

Create Additional License Keys ....................................................................................... 18

Manage Parallels RAS Farms .................................................................................. 20

Manage Accounts ................................................................................................... 22

Switching Between Accounts .......................................................................................... 22

Viewing and Modifying Business Profile ........................................................................... 23

Inviting Users to Join a Business Account ....................................................................... 24

Blocking and Removing Users from a Business Account ................................................. 26

Support and Downloads ......................................................................................... 28

C HAPTER 1

Introduction

This guide describes how to manage your Parallels Remote Application Server (Parallels RAS) subscriptions and licenses. It begins with the information on how to purchase and upgrade licenses. It then describes how to sign up for a Parallels account and register a subscription. After that, it describes how to manage your account, subscriptions and licenses using your Parallels account.

C HAPTER 2

Purchase or Upgrade Licenses

There are several options for licensing Parallels RAS. Read this chapter to find out which licensing options are right for you and how to purchase and upgrade licenses.

In This Chapter

Parallels RAS Licensing ............................................................................................ 5

License Overuse ....................................................................................................... 6

Purchase Licenses ................................................................................................... 6

Upgrade an Existing License .................................................................................... 7

Parallels RAS Licensing

Parallels RAS uses concurrent-user licensing. This means that a user can establish any number of connections to Parallels RAS as long as the number of users simultaneously accessing Parallels RAS does not exceed the number of concurrent user licenses.

Consider the following examples:

• One user, one device, one connection — one license is needed.

• One user, one or multiple devices, multiple connections — one license is needed.

• Multiple users, each establishing one or multiple connections — a license is needed for each

user. When all licenses are used up, the next user will have to wait for one of the current users to log out from all sessions.

The following table shows license consumption by connection type and user rights:

Connection Type User Rights Consumes RAS License

RAS desktop/published application connection Non-admin

RDP desktop/published application connection Non-admin

RAS published application connection Administrator

Yes

RAS published desktop connection*

Direct or tunneled RDP desktop connection*

Administrator

* Maximum up to two connections of either type per RD Session Host server.

Purchase or Upgrade Licenses

Prepaid Subscription

You license Parallels RAS with a prepaid subscription, which works as follows:

• Your active subscription allows you to upgrade to a newer version of Parallels RAS whenever

one becomes available.

• A subscription is purchased for a predefined period of time, either one month, one year, two

years, or three years. One-month subscriptions can only be purchased online.

• If a subscription is purchased online, by default it is set to automatically renew when the

subscription period ends. Subscriptions purchased through a reseller must be renewed through the reseller.

• Support is included in the cost of the subscription. You can choose either the Standard or

Premium support plan.

Grace Period

If your license expires, Parallels RAS continues to run for a grace period of 30 days, within which time you should renew your subscription.

License Overuse

Parallels RAS gives you a grace period of 7 days during which time you can connect more users to a farm than your subscription terms specify. To continue providing access to the increased number of concurrent users, you should purchase more licenses before the grace period is over. The 7-day grace period can be used again later after you purchase more licenses.

If by the end of the grace period you don't purchase more licenses, the Parallels RAS farm will continue to operate normally as long as the number of concurrent users doesn't exceed the limit specified in your subscription. If the number of concurrent users exceeds the limit at any time, your Parallels RAS farm will be temporarily deactivated. This means that none of the users will be able to get the listing of published resources from the farm or use those resources. Please note that deactivation may not happen as soon as the license overuse occurs, but it will happen within 1-2 hours. To re-activate the farm, you have to make sure that the number of concurrent users doesn't exceed the license limit. Parallels RAS performs the validation every 20 minutes. As soon as it detects that the number of concurrent users is at or below the limit, it will reactive the farm.

Purchase Licenses

You can purchase Parallels RAS licenses online or you can contact a Parallels partner.

Purchase or Upgrade Licenses

Purchase licenses online

Visit http://www.parallels.com/products/ras/buy/

Purchase licenses through a Parallels partner

To find a Parallels partner near you, visit http://www.parallels.com/partners/locator/

Once you purchase licenses, the Parallels partner will provide you with a single license key which you can use to activate Parallels RAS. You only need one key to register and activate all your licenses.

If you don't already have a Parallels account, you will also receive an invitation to join one.

Important: A license key can be used to activate a single installation of Parallels RAS. You can change the activated installation up to three times (for backup purposes, if a previously activated server has been damaged or stolen, etc.). If you need to activate several Parallels RAS installations to work simultaneously, you need multiple license keys.

Upgrade an Existing License

Upgrade eligibility

You are eligible for a free upgrade to Parallels RAS v16.5 if you have any of the following:

• A valid Parallels RAS subscription.

• A permanent license and a valid upgrade insurance plan.

C HAPTER 3

Sign Up and Register a Subscription

After you purchase a Parallels RAS subscription, you need to register your license key in Parallels My Account before you can use it to activate a Parallels RAS farm. The registration also gives you the ability to manage your subscriptions and licenses in one place.

In This Chapter

Create a Parallels Account and Register a Subscription ............................................ 8

Create a Business Account ...................................................................................... 12

Activate Parallels RAS .............................................................................................. 14

Create a Parallels Account and Register a Subscription

Parallels My Account is a web service that enables Parallels customers (consumers and organizations) to view and manage subscriptions and licenses for Parallels products. The instructions below describe how to quickly get started with Parallels My Account.

Personal vs. Business Account

There are two types of Parallels accounts:

• Personal account is used to manage subscriptions to Parallels consumer products. The

account is also required to manage Parallels business products.

• Business account is used to manage business products, such as Parallels RAS. A business

account is created for your organization when you register a business subscription for the first time.

What you should read next

• If you are a new customer and don't have a Parallels account, continue reading this section.

• If you already have a personal account (but not a business account), you may skip to Create a

Business Account (p. 12).

• If you already have both personal and business accounts, you may skip to Register a

Subscription (p. 13).

Create a Parallels Account

1 Visit Parallels My Account at https://my.parallels.com 2 On the Welcome to Parallels My Account page, click Sign Up.

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Parallels Remote Application Server - 17 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Purchase or Upgrade Licenses

Parallels RAS Licensing

License Overuse

Purchase Licenses

Upgrade an Existing License

Sign Up and Register a Subscription

Create a Parallels Account and Register a Subscription