Parallels Remote Application Server - 16.2 User Guide
Parallels Remote
Application Server
Licensing Guide
v16.2
Parallels International GmbH
Vordergasse 59
8200 Schaffhausen
Switzerland
Tel: + 41 52 672 20 30
www.parallels.com
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Contents
Introduction ............................................................................................................... 4
Purchase or Upgrade Licenses ................................................................................. 5
Parallels RAS Licensing ................................................................................................... 5
License Overuse ............................................................................................................. 6
Purchase Licenses .......................................................................................................... 6
Upgrade an Existing License ........................................................................................... 7
Register and Activate Parallels RAS ......................................................................... 8
Create a Parallels Account ............................................................................................... 8
Register a Subscription ................................................................................................. 11
Activate Parallels RAS ................................................................................................... 13
Manage Accounts, Subscriptions and Licenses .................................................... 15
About Parallels My Account ........................................................................................... 15
Managing Accounts ...................................................................................................... 16
Add an Administrator to an Existing Account ......................................................................... 16
Merge Accounts .................................................................................................................... 21
View Subscription and License Information .................................................................... 25
Creating and Managing Sublicenses ..................................................................................... 28
Downloads .................................................................................................................... 29
Get Support .................................................................................................................. 29
C HAPTER 1
Introduction
Parallels Remote Application Server (Parallels RAS) publishes applications and delivers remote
desktops and VDI to computers and devices remotely. This guide is for IT administrators and
managers purchasing, deploying, and managing Parallels RAS in their organizations.
There are several options for licensing Parallels RAS. Read this guide to find out which licensing
options are right for you, and how to purchase and manage licenses.
C HAPTER 2
Purchase or Upgrade Licenses
Read this chapter to learn about Parallels Remote Application Server licensing and how to
purchase or upgrade licenses.
In This Chapter
Parallels RAS Licensing .......................................................................................... 5
License Overuse ..................................................................................................... 6
Purchase Licenses ................................................................................................. 6
Upgrade an Existing License ................................................................................... 7
Parallels RAS Licensing
Parallels RAS uses concurrent-user licensing. This means that a user can establish any number of
connections to a Parallels RAS farm as long as the number of users simultaneously connected to
the farm does not exceed the number of concurrent user licenses.
Consider the following examples:
• One user, one device, one connection — one license is needed.
• One user, one or multiple devices, multiple connections — one license is needed.
• Multiple users, each establishing one or multiple connections — a license is needed for each
user.
The following table shows license consumption by connection type and user rights:
Connection Type User Rights Consumes RAS License
RAS desktop/published application connection Non-admin
RDP desktop/published application connection Non-admin
RAS published application connection Administrator
RAS published desktop connection*
Administrator
Yes
Yes
Yes
No
Direct or tunneled RDP desktop connection*
Administrator
* Maximum up to two connections of either type per RDSH server.
No
Purchase or Upgrade Licenses
Prepaid Subscription
You license Parallels RAS with a prepaid subscription, which works as follows:
• Your active subscription allows you to upgrade to a newer version of Parallels Remote
Application Sever whenever one becomes available.
• A subscription is purchased for a predefined period of time, either one month, one year, two
years, or three years. One-month subscriptions can only be purchased online.
• If a subscription is purchased online, by default it is set to automatically renew when the
subscription period ends. Subscriptions purchased through a reseller must be renewed through
the reseller.
• Support is included in the cost of the subscription. You can choose either the Standard or
Premium support plan.
Grace Period
If your license expires, Parallels RAS continues to run for a grace period of 30 days, within which
time you should renew your subscription.
License Overuse
Parallels RAS gives you a grace period of 7 days during which time you can connect more users to
a farm than your subscription terms specify. To continue providing access to the same number of
concurrent users, you should purchase more licenses before the grace period is over. The 7-day
grace period can be used again later after you purchase more licenses.
If by the end of the grace period you don't purchase more licenses, the Parallels RAS farm will
continue to operate normally as long as the number of concurrent users doesn't exceed the limit
specified in your subscription. If the number of concurrent users exceeds the limit at any time, your
Parallels RAS farm will be temporarily deactivated. This means that none of the users will be able to
get the listing of published resources from the farm or use those resources. Please note that
deactivation may not happen as soon as the license overuse occurs, but it will happen within 1-2
hours. To re-activate the farm, the number of concurrent users must not exceed the licensed limit.
Parallels RAS performs the validation every 20 minutes. As soon as it detects that the number of
concurrent users is at or below the limit, it will reactive the farm.
Purchase Licenses
You can purchase Parallels RAS licenses online or you can contact a Parallels Partner.
6
Purchase or Upgrade Licenses
Purchase licenses online
Visit http://www.parallels.com/products/ras/buy/
Purchase licenses through a Parallels Partner
To find a Parallels Partner near you, visit http://www.parallels.com/partners/locator/
Once you purchase licenses, the Parallels partner will provide you with a single license key which
you can use to activate Parallels RAS. You only need one key to register and activate all your
licenses.
If you don't already have a Parallels account, you should also receive an invitation to join one.
Important: A license key can be used to activate a single installation of Parallels Remote Application
Server. You can change the activated installation up to three times (for backup purposes, if a previously
activated server has been damaged or stolen, etc.). If you need to activate several Parallels RAS
installations to work simultaneously, you need multiple license keys.
Upgrade an Existing License
Upgrade eligibility
You are eligible for a free upgrade to Parallels RAS v16 if you have any of the following:
• A valid Parallels RAS subscription
• A permanent license and a valid Upgrade Insurance plan
7
C HAPTER 3
Register and Activate Parallels RAS
After you purchase a Parallels Remote Application Server subscription, you need to register it in
Parallels My Account before you can use it to activate Parallels RAS.
This chapter describes how to quickly get started with Parallels My Account and how to activate
Parallels RAS.
In This Chapter
Create a Parallels Account ...................................................................................... 8
Register a Subscription........................................................................................... 11
Activate Parallels RAS ............................................................................................ 13
Create a Parallels Account
Parallels My Account is a web application that enables Parallels customers (consumers and
organizations) to view and manage licenses for various Parallels products. The instructions below
describe how to quickly get started with Parallels My Account.
Create a Parallels Account from scratch
If you are a new customer and don't have a Parallels account, you can create one for yourself and
your organization as follows:
1 Visit Parallels My Account at https://account.parallels.com
2 Click Register. The registration page opens.
Register and Activate Parallels RAS
3 Select the I represent a company or an organization option. This step is required to create a
business account for your organization in addition to creating a personal account for yourself.
4 Specify your personal and your company info (all fields are required) and click Create Account.
This creates an account for you personally and a business account for your organization to which
you are assigned as the account administrator. When you log in to your personal account using
you email address and password, you can manage personal and business products using the
same account.
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