Parallels Plesk Panel - 11.0 User Guide
Parallels® Panel
Copyright Notice
Parallels IP Holdings GmbH
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Phone: +41 526320 411
Fax: +41 52672 2010
Global Headquarters
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Phone: +49 (89) 450 80 86 0
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Singapore
Phone: +65 6645 32 90
Copyright © 1999-2012 Parallels IP Holdings GmbH. All rights reserved.
This product is protected by United States and international copyright laws. The product’s
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Microsoft, Windows, Windows Server, Windows NT, Windows Vista, and MS-DOS are registered
trademarks of Microsoft Corporation.
Linux is a registered trademark of Linus Torvalds.
Mac is a registered trademark of Apple, Inc.
All other marks and names mentioned herein may be trademarks of their respective owners.
Contents
Preface 6
Typographical Conventions ........................................................................................................... 6
Feedback ....................................................................................................................................... 7
First Steps After Upgrading to Panel 11 8
Quick Start with Parallels Panel 10
Set Up Your First Website ........................................................................................................... 11
1. Create Your Site ............................................................................................................ 11
2. Preview Your Site .......................................................................................................... 15
3. Submit Your Sites to Search Engines ........................................................................... 15
Set Up Mail Accounts .................................................................................................................. 16
1. Create Mail Account ...................................................................................................... 17
2. Access Your Mailbox ..................................................................................................... 18
View Site Visit Statistics .............................................................................................................. 35
Customer Account Administration 36
Changing Your Password and Contact Information .................................................................... 39
Viewing Subscription Summary ................................................................................................... 40
Allocated and Consumed Resources ................................................................................ 42
Hosting Features Available for Your Websites ................................................................. 44
Managing Account Balance and Invoices ................................................................................... 47
Calculating Usage Charges .............................................................................................. 49
Earning Credits for Promoting Provider's Plans ................................................................ 49
Ordering More Resources ........................................................................................................... 50
Viewing Statistics ......................................................................................................................... 52
Log Files ............................................................................................................................ 53
(Advanced) Managing Auxiliary User Accounts .......................................................................... 54
User Roles ......................................................................................................................... 55
Auxiliary User Accounts .................................................................................................... 57
Custom Links..................................................................................................................... 59
Websites and Domains 61
Domains and DNS ....................................................................................................................... 62
Adding Domains ................................................................................................................ 63
Adding Subdomains .......................................................................................................... 65
Adding Domain Aliases ..................................................................................................... 67
Adding Wildcard Subdomains (Linux) ............................................................................... 69
(Advanced) Configuring DNS for a Domain ...................................................................... 70
Changing Hosting Settings .......................................................................................................... 80
Web Scripting Settings ...................................................................................................... 82
Suspending and Activating Websites .......................................................................................... 88
Suspending Websites for Maintenance ............................................................................ 89
Managing Website Content ......................................................................................................... 90
Setting File and Directory Access Permissions ................................................................ 93
(Advanced) Restricting Access to Content .................................................................................. 95
Preface 4
Previewing Websites ................................................................................................................... 97
Using Website Applications ......................................................................................................... 98
Configuring Apps ............................................................................................................... 99
Granting Auxiliary Users Access to Apps ....................................................................... 100
Linking Apps and Auxiliary User Accounts ..................................................................... 100
Updating Installed Apps .................................................................................................. 101
Managing Commercial Apps Licenses ............................................................................ 101
(Advanced) Securing Your Websites ........................................................................................ 105
Securing Connections with SSL Certificates ................................................................... 106
Protecting Sites from Hotlinking (Windows) .................................................................... 111
(Advanced) Extended Website Management ............................................................................ 112
Working with a Staging Site ............................................................................................ 113
Setting Up Mobile Sites ................................................................................................... 115
Setting Up Custom Error Pages ...................................................................................... 116
Adding a Domain Forwarder ........................................................................................... 119
Using Google Services .................................................................................................... 121
Hosting Personal Web Pages Under Your Domains ...................................................... 123
Limiting Bandwidth and Number of Connections to Websites ........................................ 125
Working with Microsoft Frontpage Websites (Windows) ................................................ 126
Using Virtual Directories (Windows)................................................................................ 131
Setting Up IIS Application Pool (Windows) ..................................................................... 143
Web Publishing with Web Deploy (Windows) ................................................................. 145
Building Websites with Web Presence Builder 147
Getting Familiar With Web Presence Builder ............................................................................ 149
Creating a Website .................................................................................................................... 151
Importing Sites from SiteBuilder 4.5 .......................................................................................... 152
Editing Websites ........................................................................................................................ 154
Structure: Pages and Navigation .................................................................................... 154
Design: Layout, Styles, Color Scheme, and Header ...................................................... 157
Content: Text, Tables, Images, Video, Forms, and Scripts ............................................ 163
Settings and Tools for Webmasters ................................................................................ 180
Saving and Loading Copies of a Website ................................................................................. 183
Publishing a Website to the Internet.......................................................................................... 185
Publishing a Website Copy to Facebook .................................................................................. 186
Viewing Site Visits Statistics, Comments, and New Orders on the Dashboard ........................ 188
Deleting Websites...................................................................................................................... 190
FTP Access to Your Websites 191
Changing FTP Access Credentials ........................................................................................... 191
Adding FTP Accounts ................................................................................................................ 192
Setting Up Anonymous FTP Access ......................................................................................... 194
Mail 196
Adding Mail Accounts ................................................................................................................ 197
Configuring Mail ......................................................................................................................... 198
Configuring Mail Account ................................................................................................ 199
(Advanced) Configuring Global Mail Settings ................................................................. 205
Using Mailing Lists..................................................................................................................... 206
Scheduling Tasks 207
Scheduling Tasks (Linux) .......................................................................................................... 208
Scheduling Tasks (Windows) .................................................................................................... 211
Preface 5
(Advanced) Using Databases 214
Managing Databases ................................................................................................................ 214
Creating Databases ........................................................................................................ 215
Importing Databases ....................................................................................................... 216
Creating Database User Accounts .................................................................................. 217
Accessing External Databases (Windows) ............................................................................... 219
(Advanced) Backing Up and Restoring Data 220
Backing Up Data ........................................................................................................................ 221
Backing Up Account and Websites ................................................................................. 223
Backing Up and Restoring Databases (Windows) .......................................................... 225
Scheduling Backups ........................................................................................................ 226
Managing Backup Files ............................................................................................................. 227
Uploading and Downloading Backup Files ..................................................................... 227
Uploading and Downloading Database Backup Files (Windows) ................................... 228
Restoring Data ........................................................................................................................... 229
Restoring Backups .......................................................................................................... 229
Restoring Databases (Windows)..................................................................................... 230
6 Preface
In this section:
Typographical Conventions ............................................................................... 6
Feedback .......................................................................................................... 7
Formatting convention
Type of Information
Example
Special Bold
Items you must select,
such as menu options,
command buttons, or
items in a list.
Go to the System tab.
Titles of chapters,
sections, and subsections.
Read the Basic Administration
chapter.
Italics
Used to emphasize the
importance of a point, to
introduce a term or to
designate a command line
placeholder, which is to be
replaced with a real name
or value.
The system supports the so
called wildcard character search.
Monospace
The names of commands,
files, and directories.
The license file is located in the
http://docs/common/licen
ses directory.
Preface
Typographical Conventions
Before you start using this guide, it is important to understand the documentation
conventions used in it.
The following kinds of formatting in the text identify special information.
Preface 7
Formatting convention
Type of Information
Example
Preformatted
On-screen computer
output in your commandline sessions; source code
in XML, C++, or other
programming languages.
# ls –al /files
total 14470
Preformatted Bold
What you type, contrasted
with on-screen computer
output.
# cd /root/rpms/php
CAPITALS
Names of keys on the
keyboard.
SHIFT, CTRL, ALT
KEY+KEY
Key combinations for
which the user must press
and hold down one key
and then press another.
CTRL+P, ALT+F4
Feedback
If you have found an error in this guide, or if you have suggestions or ideas on how to
improve this guide, please send your feedback using the online form at
http://www.parallels.com/en/support/usersdoc/. Please include in your report the guide's title,
chapter and section titles, and the fragment of text in which you have found an error.
This chapter is intended for hosting service customers who previously used Parallels
C H A P T E R 1
First Steps After Upgrading to Panel 11
Plesk Panel version 9 and earlier. It describes the most important changes in the Panel
and addresses possible issues that the users might encounter after their accounts and
sites are moved to Parallels Plesk Panel 11 during the Panel upgrade.
The most important concepts you should know
Domain is replaced by subscription.
The concept of a domain has been replaced with a concept of a subscription - a
hosting unit able to run multiple sites (domains and subdomains) over given
resources and services. Multi-domain hosting within one subscription is limited to
one IP address. Customers who need to host sites on different IP addresses are
advised to obtain additional subscriptions.
Resources of a client are now resources of a subscription.
Customers no longer need to redistribute their resources across domains or
subscription: Each subscription is allocated a fixed set of resources according to a
hosting plan.
SSL certificates are typically shared among all domains of a subscription.
All sites in a subscription typically share the same SSL certificate. Customers who
want to protect all sites in a subscription should consider purchasing a multi-domain
(a wildcard) SSL certificate. It is also possible to have per-domain certificates in
case Panel supports SNI.
Peculiarities of SiteBuilder upgrade
Panel 11 ships with Web Presence Builder (former SiteBuilder), but you can use
SiteBuilder 4.5 as well.
Parallels Web Presence Builder is a Panel component that allows fast and efficient
creation of websites. When Plesk with SiteBuilder is upgraded to Parallels Plesk
Panel 11, the SiteBuilder component is not actually upgraded. Instead, the new
Web Presence Builder is installed on the server, and SiteBuilder 4.5 remains
operable; however, operations on websites created in SiteBuilder 4.5 are limited to
editing and publishing.
Transfer of websites from SiteBuilder 4.5 to Web Presence Builder is supported,
with limitations.
Web Presence Builder allows websites created in SiteBuilder 4.5 to be imported.
However, this feature has certain limitations: some elements may be missing or
corrupted in the imported website. We advise you to compare it with the original
version and add the missing content manually.
See the section Importing Sites from SiteBuilder 4.5 (on page 152) for more details on
importing SiteBuilder 4.5 sites to Web Presence Builder.
First Steps After Upgrading to Panel 11 9
Changes in storing secure content
httpdocs is the only allowed directory for storing web content accessed over secure
SSL.
The option to use a separate directory for storing web content that should be
accessed over secure SSL connections is no longer available. All web content is
now stored in a single directory - httpdocs.
The httpsdocs directory may remain in the webspace after upgrading to Parallels
Plesk Panel 11, however, we recommend that you place all content in the
httpdocs directory when uploading files to the webspace over FTP.
If you used the option to keep SSL-protected and all other content in separate
directories, and had APS-packaged applications installed in the httpsdocs
directory of a website, then after upgrade, the Panel will switch on the compatibility
mode for that site. This will make the apps previously installed into httpsdocs
directory accessible to the Internet users, but the apps will not be manageable
through the Panel, and you will not be able to install new apps to the httpsdocs
directory.
In such a case, if you have the necessary technical skills, you can do the following:
1. Back up all content from the httpsdocs directory and save it to another
location. Do not move the files to httpdocs yet.
2. Back up databases used by applications installed in httpsdocs directory. You
can do this with the help of the mysqldump utility.
3. Remove applications from the httpsdocs directory.
4. Switch off the compatibility mode through the Panel (at Websites & Domains tab >
domain name).
5. Reinstall the required applications.
6. Upload the data you backed up on the step 1 to the httpdocs directory.
7. Restore the applications' databases by importing them to the MySQL database
server.
If you are an inexperienced user, we recommend that you leave the previously
installed applications and uploaded content in the httpsdocs directory, and host
new applications on other websites. If you need to install apps on the site operating
in compatibility mode, you can install them to the httpdocs (http://) location on
that site.
According to the latest studies, the Internet has become the most popular source of
In this chapter:
Set Up Your First Website ................................................................................. 11
Set Up Mail Accounts ........................................................................................ 16
View Site Visit Statistics .................................................................................... 35
C H A P T E R 2
Quick Start with Parallels Panel
information in the world, leaving far behind all traditional media such as TV or
newspapers. Nowadays, the first thing people do when trying to find services is to
searching for them on the web. Thus, a proper web presence is vital for every
business. There are a number of ways you can present your company on the Web. A
web presence may be as simple as a contacts page, or as complex as a large
company website with access to an ERP system. In both cases, you should perform
the same steps to get your business online.
Before proceeding any further, you will need to take the following two essential steps:
Purchase a customer account from a hosting provider.
Your customer account provides access to the services that are vital for a web
presence - Internet connectivity, disk space to store your website content, and so
on. For more information about customer accounts in Panel, refer to the chapter
Customer Account Administration (on page 36).
Register a domain name.
This is the name people will use to access your site from their browsers. For
example, www.example.com.
These two elements - an account for web hosting management and a domain name
make up your website.
In this chapter, we will explain how to create your first website, fill it with content, create
mailboxes for users of the site, and, finally, view the site visits statistics.
Advanced Hosting Features
Once you are comfortable with basic Panel capabilities, try out some advanced hosting
features: Expand website functionality by installing web applications (on page 98),
secure your sites with SSL certificates (on page 106), employ databases (on page
214), and much more. Note that hosting providers can turn off some of the advanced
features to make your Control Panel look simple and user friendly. We have used the
(Advanced) prefix to designate the sections about features that may be turned off. If you
require one of the advanced options, contact your hosting provider.
Quick Start with Parallels Panel 11
Set Up Your First Website
In this section:
1. Create Your Site ............................................................................................ 11
2. Preview Your Site .......................................................................................... 14
3. Submit Your Sites to Search Engines ............................................................ 15
In this section:
Web Presence Builder ...................................................................................... 12
Content Management Systems ......................................................................... 12
Uploading Content ............................................................................................ 13
Now that you have a customer account and a domain name, the first thing you will want to do
is create a website. The information about the possible ways to do it is provided in the
section 1. Create Your Site (on page 11)
When your site is ready, you may want to take a look at the result in your browser. Learn
how to do it in the section 2. Preview your Site (on page 14).
Even a perfectly designed site will not be effective if no one knows about it. When all the
design work is done, you need to submit your site to popular search engines. The
corresponding instruction is located in the section 3. Submit Your Sites to Search Engines (on
page 15).
1. Create Your Site
There are three general ways to create a website:
Employ a web design studio to create a site for you, and then you will just maintain its
content.
Create a site by yourself using Web Presence Builder - the powerful tool that allows you
to create professional-looking websites in a few mouse clicks. Learn more in the section
Web Presence Builder (on page 12).
Create your website in a third-party Content Management System - an editor that allows
you to easily create and edit website content such as pages, scripts, applications, and so
on. To learn more about creating sites in third-party content management systems, see
the section Content Management Systems (on page 12).
If you have purchased a ready-made site or created it by yourself, you should upload the site
content to your account to make the site visible on the web. There are two ways to upload
content:
Using FTP. Learn more in the section Uploading Content Using FTP (on page 14).
Using an integrated <filemng>. Learn more in the section Uploading Content with <filemng>
(on page 14).
12 Quick Start with Parallels Panel
Web Presence Builder
Web Presence Builder is a tool that enables users with no knowledge of HTML markup or
graphic design skills to create professional-looking sites. This tool provides a simple visual
editor and a huge set of templates for different websites. The editor allows you to create web
pages, add content of different types (text, images, video, scripts), and edit website settings
such as website name, keywords, icons, and so on.
To create websites in Web Presence Builder, ensure that your hosting subscription includes
this option. If it does not, choose another way or upgrade your subscription.
To create a website with Web Presence Builder:
1. Go to either the Home tab or the Websites & Domains tab, and click the link
Launch Web Presence Builder.
2. Select a topic that best suits your website.
3. Edit the website:
a. Structure: add more pages, remove the predefined pages that you do
not need.
b. Content: change the predefined content to your own, add text,
images, videos, scripts, and other required elements.
c. Design: change the layout and color scheme.
4. Publish the website.
Find more information about creating websites with Web Presence Builder in the section
Building Websites with Web Presence Builder.
Content Management Systems
Content Management Systems (or CMS) are applications that provide a graphical user
interface for adding and editing website content: pages, scripts, files, multimedia content, and
so on.
Before you can create a website in a third-party CMS, you should install the CMS on your
hosting account. Note that you can install the CMS only if your hosting subscription allows it.
To create a website using a CMS:
1. Go to the Applications tab.
2. Find the CMS you need in the list of available applications, and install it as
described in the section Using Website Applications (on page 98).
3. Create your website in the CMS. For information about creating websites
with your CMS, refer to the relevant documentation.
Quick Start with Parallels Panel 13
Uploading Content
In this section:
Uploading Content Using FTP........................................................................... 14
Uploading Content with File Manager ............................................................... 14
If you already have a website created by yourself or a web design studio, just upload the
website files and folders to your provider's server. You can do this in one of the following
ways:
Using FTP. This way is better when several people manage a website's content because
it does not require access to your customer account. You can just create FTP users for
them. Learn more about this method in the section Uploading Content Using FTP (on page
14).
Using Control Panel File Manager. This way is more convenient since it uses the Control
Panel GUI and provides a set of useful features, for example, a visual HTML editor and a
file permissions manager. Find more information on the features of content manager in
the section Uploading Content with File Manager (on page 14).
14 Quick Start with Parallels Panel
Uploading Content Using FTP
To publish a website using FTP:
1. Connect to your webspace on the server with an FTP client program, using
your FTP account username and password.
You can change your username and password in the Panel at the Websites & Domains tab
> Web Hosting Settings.
The FTP address should be ftp://your-domain-name.com, where your-domain-name.com
is your site's Internet address.
Enable the passive mode if you are behind a firewall.
2. Upload the files and directories of your site to the httpdocs directory. If you
use CGI scripts, place them in the cgi-bin directory.
3. Close your FTP session.
You can also set up additional FTP accounts if you need to collaborate on website content
with other users. For more information, see the section Adding FTP Accounts (on page 192).
Uploading Content with File Manager
To upload a website from your computer to Panel server with File Manager, open the Files
tab of Control Panel and drag the website folder to the central area of this tab. You can also
upload your website as a compressed ZIP file and then extract the contents using the
archiver integrated in File Manager.
With File Manager, you can also do the following:
Edit HTML files in the visual editor.
Preview website pages.
Edit files in the text editor.
Manage the files' access permissions.
Learn more about uploading and editing website files and folders with File Manager in the
section Managing Website Content (on page 90).
Quick Start with Parallels Panel 15
2. Preview Your Site
After you uploaded website files to the webspace, you can check how your site will look in a
web browser, even before the information about the new site has spread in the Domain
Name System.
To preview a site:
1. If you are subscribed to several hosting packages and have access to
several webspaces associated with your account, select the required
webspace in the Subscription menu at the top of the screen.
2. Click the Websites & Domains tab.
3. In the list of domain names at the bottom of the screen, locate the website
that you want to preview and click the corresponding icon .
You site will open in a new browser window.
Note: For sites created with Web Presence Builder, protected access to site pages can work
incorrectly in Preview mode.
Sometimes, you may need to show your site to someone when your domain name is not
registered yet. There are several ways to do it without giving a person access to your
customer account. Learn more in the section Previewing Websites (on page 97).
3. Submit Your Sites to Search Engines
To gain more visitors and drive traffic to your site after you publish it on the Internet, you
need to submit it to search engines. Before the site submission, you can improve the site
ranking in search results by the following content optimizations:
Include in the text contained in your web pages the frequently searched keyword
phrases, which are relevant to the topic of your site. For example, mention your product
or a topic of your interest several times in the text on a web page.
Add relevant keywords to the <title> and <meta> tags. Some search engines look for
keywords and descriptions in meta tags placed within web pages, and present these
keywords in search results.
For example, if you are selling hosting automation software, then you can include the
following tags in HTML pages of your website:
<HEAD>
<TITLE>Ordering hosting automation software
</TITLE>
<META name="keywords" content="order,hosting,software">
<META name="description" content="Ordering Hosting Automation Software">
</HEAD>
Separate the keywords with a comma without white spaces.
16 Quick Start with Parallels Panel
After you optimize the website and publish it to your customer account, submit it to search
In this section:
1. Create Mail Account ...................................................................................... 17
2. Access Your Mailbox ..................................................................................... 18
engines, such as Google, Yahoo, Bing, and other engines that you know to be popular in
your country.
To submit a site to Google, visit http://www.google.com/addurl/.
To submit a site to Yahoo, visit https://siteexplorer.search.yahoo.com/submit.
To submit a site to Bing, visit https://ssl.bing.com/webmaster/SubmitSitePage.aspx.
Set Up Mail Accounts
Once your website is ready, you can start creating mail accounts. You can choose, for
example, to create mail accounts for all users within your organization. Note that the number
and size of mailboxes is limited by your hosting plan.
Quick Start with Parallels Panel 17
1. Create Mail Account
To create an e-mail address:
1. If you are subscribed to several hosting packages and have access to
several webspaces associated with your account, in the Subscription menu at
the top of the screen, select the required webspace.
2. Click the Mail tab.
3. Click Create E-mail Address.
4. Type the left part of the e-mail address before the @ sign, and, if you have
several domain names on your account, select the domain name under
which the e-mail address will be created.
5. Leave the Mailbox checkbox selected.
Clearing this checkbox makes sense only if you want to use this address as a mail
forwarder, which will forward all incoming mail to another address.
6. Specify the mailbox size or use the default size defined by the provider's
policy or your service plan.
7. Specify a password consisting of five or more Latin characters.
8. Click OK.
18 Quick Start with Parallels Panel
2. Access Your Mailbox
In this section:
Access from Webmail ........................................................................................ 18
Access from Microsoft Office Outlook ................................................................ 19
Access from Microsoft Outlook Express ............................................................ 23
Access from Mozilla Thunderbird ...................................................................... 27
Access from Apple Mail ..................................................................................... 30
There are two ways to access a mailbox for sending and receiving e-mail messages:
Set up and use an e-mail client program on your computer. Typically, in such programs
you should specify the following settings:
Username. In this field, specify your full e-mail address. for example,
johndoe@example.com.
Password. Most likely, the password to your e-mail account.
Mail server protocol. This property defines whether you want to keep copies of
messages on the server or not. To keep the copies on the server, select the IMAP
option. If you do not want to keep them on the server, select POP3. Selecting IMAP will
also allow you to train the SpamAssassin spam filter on e-mail messages you receive,
if SpamAssassin is enabled on the server.
Incoming mail server (POP3/IMAP). Type your domain name. For example,
example.com. The POP3 port is 110. The IMAP port is 143.
Outgoing mail server (SMTP). Type your domain name. For example, example.com.
The SMTP port is 25. This server requires authentication.
To get detailed instructions on configuring popular e-mail clients to work with your
mailbox, see subsections of this section.
Use a web browser to connect to the webmail interface. Webmail interface is provided by
Horde IMP Webmail software, which is installed by default. You can either use the default
Horde IMP Webmail, or install Atmail Webmail Lite software.
Access from Webmail
To access your mailbox through webmail, do any of the following:
In a Web browser, visit the URL webmail.example.com, where example.com is the
Internet address of your website. When prompted, specify your full e-mail address as the
username (for example, mail@example.com), and specify the password that you use
for logging in to the Panel.
When logged in to the Panel, click the Mail tab, and in the list of e-mail addresses, click
an icon corresponding to the e-mail address you need.
Quick Start with Parallels Panel 19
Access from Microsoft Office Outlook
To set up Microsoft Office Outlook 2010:
1. Open Microsoft Office Outlook.
2. Go to File > Info > Add Account.
3. Select the checkbox Manually configure server settings or additional server types.
Click Next.
20 Quick Start with Parallels Panel
4. Select the Internet E-mail option and click Next.
Quick Start with Parallels Panel 21
5. Specify the following:
Your name.
Your e-mail address.
Account type. If you want to keep copies of messages on the server, select the IMAP
option. If you do not want to keep any messages on the server, select the POP3
option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.
Incoming mail server. Type your domain name. For example, example.com.
Outgoing mail server (SMTP). Type your domain name. For example, example.com.
User Name. Specify your full e-mail address. Example: johndoe@example.com.
Password. Most likely, this password coincides with the password you use for logging
in to Panel.
Require logon using Secure Password Authentication (SPA). Leave this option cleared.
22 Quick Start with Parallels Panel
6. Click More Settings, open the Outgoing Server tab and check My outgoing server
(SMTP) requires authentication.
7. Click Next.
8. Click Finish.
Quick Start with Parallels Panel 23
Access from Microsoft Outlook Express
The instructions provided in this section were verified against Microsoft Outlook Express 6.
They might not work with earlier or later versions of Microsoft Outlook Express.
To set up Microsoft Outlook Express:
1. Open Microsoft Outlook Express.
2. Go to Tools > Accounts.
3. Click the Add button and select the Mail item.
4. Enter your name as you want it to appear in any messages you send, and
click Next.
24 Quick Start with Parallels Panel
5. Type your e-mail address, and click Next.
Quick Start with Parallels Panel 25
6. Specify the following settings:
Protocol of your incoming mail server.
If you want to keep copies of messages on the server, select the IMAP option. If you
do not want to keep any messages on the server, select the POP3 option. Selecting
IMAP will also allow you to train the SpamAssassin spam filter on e-mail messages
you receive, if SpamAssassin is enabled on the server.
Incoming mail server. Specify your website's Internet address.
Outgoing mail server. Specify your website's Internet address.
26 Quick Start with Parallels Panel
7. Click Next.
8. Specify the following:
Your account name. Type your e-mail address in the Account name box.
Your password. Most likely, this password coincides with the password you use for
logging in to the Panel.
Remember password checkbox. Leave it selected if you do not want to be prompted to
enter password each time your e-mail program connects to the mail server to check
for new mail, and click Next.
9. To complete setting up your e-mail program, click Finish.
Quick Start with Parallels Panel 27
Access from Mozilla Thunderbird
The instructions provided in this section were verified against Mozilla Thunderbird 12. They
might not work with earlier or later versions of Mozilla Thunderbird.
To set up Mozilla Thunderbird:
1. Open Mozilla Thunderbird.
2. Go to Tools > Account Settings > Account Actions > Add Mail Account.
3. Specify the following:
Your name, as you want it to appear in any messages you send.
Your e-mail address and password.
28 Quick Start with Parallels Panel
4. Click Continue.
5. If Thunderbird fails to find the settings automatically, specify the following:
Account type. If you want to keep copies of messages on the server, select the IMAP
option. If you do not want to keep any messages on the server, select the POP3
option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.
Quick Start with Parallels Panel 29
6. Click Create Account.
If you set up a mail account manually, please use the following typical combinations of
connection security and authentication method settings. If the settings do not work for you,
ask your hosting provider about the correct combination.
On Linux:
Connection security: STARTTLS
Authentication method: Encrypted password
On Windows, IMAP:
Connection security: None
Authentication method: Encrypted password
On Windows, POP3:
Connection security: None
Authentication method: Password, transmitted insecurely
Other parameters that you may need when configuring your account manually:
POP3 port: 110
IMAP port: 143
SMTP port: 25
Username. Your full e-mail address. For example: johndoe@example.com.
Incoming server address (POP3/IMAP). Specify your website's Internet address. Example:
example.com
Outgoing server address. Specify your website's Internet address. Example: example.com
30 Quick Start with Parallels Panel
Access from Apple Mail
The instructions provided in this section were verified against Apple Mail 3.6 (Leopard). They
might not work with earlier or later versions of Apple Mail.
To set up Apple Mail:
1. Run Apple Mail.
If you run it for the first time and do not have any mail accounts configured in it, skip the
next step: Apple Mail will take you directly to creating one.
2. Open the Adding Mail Account wizard:
a. Click Mail > Preferences....
b. Select the Accounts tab.
c. Click the + button at the bottom left corner.
3. Enter the account information:
Your full name
Your full e-mail address
The password you use to log in to the Panel.
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