Parallels® Plesk Control Panel
Copyright Notice
ISBN: N/A
Parallels
660 SW 39th Street
Suite 205
Renton, Washington 98057
USA
Phone: +1 (425) 282 6400
Fax: +1 (425) 282 6444
© Copyright 1999-2008,
Parallels, Inc.
All rights reserved
Distribution of this work or derivative of this work in any form is prohibited unless prior written
permission is obtained from the copyright holder.
Patented technology protected by U.S.Patents 7,328,225; 7,325,017; 7,293,033; 7,099,948;
7,076,633.
Patents pending in the U.S.
Product and service names mentioned herein are the trademarks of their respective owners.
Contents
Preface 5
About This Guide ........................................................................................................................... 5
Typographical Conventions ........................................................................................................... 5
Feedback ....................................................................................................................................... 6
Getting Started 7
Logging in to Your Control Panel .................................................................................................. 8
Becoming Familiar with Your Control Panel .................................................................................. 8
Setting Your Control Panel Language and Theme ..................................................................... 11
Changing Your Password ............................................................................................................ 12
If You Forgot Your Password ...................................................................................................... 12
Setting Up Global Account 13
Creating A Global Account .......................................................................................................... 14
Connecting Local Accounts To Your Global Account ................................................................. 14
Switching Between Accounts ...................................................................................................... 15
Changing Global Account Password ........................................................................................... 15
Disconnecting Local Accounts From Global Account ................................................................. 16
Setting Up a Mailbox 17
Removing the Mailbox Service 18
Protecting Your Mailbox from Spam 19
Switching on Spam Filter ............................................................................................................. 20
Configuring the Spam Filter ......................................................................................................... 20
Improving Accuracy of Spam Detection ...................................................................................... 22
Switching off Spam Filter ............................................................................................................. 22
Protecting Your Mailbox from Viruses 23
Setting Up Your E-mail Program for Retrieving Mail from Your Mailbox 24
Accessing Your Mail from a Web Browser 26
Setting Up an E-mail Forwarder 27
Using a Forwarder Together with Your Mailbox .......................................................................... 27
Turning Your Mail Account into a Mail Forwarder without Mailbox ............................................. 28
Preface 4
Switching off Mail Forwarding ..................................................................................................... 28
Setting Up a Mailing List 29
Subscribing Users to Your Mailing List........................................................................................ 29
Unsubscribing Users from Your Mailing List ............................................................................... 29
Switching off the Mailing List Service .......................................................................................... 30
Setting Up the Automatic Reply 31
Switching off Automatic Reply ..................................................................................................... 32
Deleting an Automatic Reply Template That You No Longer Need ............................................ 33
Monitoring Connections to Your Control Panel 34
Using Help Desk to Request Assistance From Your Provider 35
Submitting a Problem Report to Your Provider ........................................................................... 35
Posting a Comment to Your Problem Report .............................................................................. 35
Closing the Ticket When Your Problem is Resolved ................................................................... 36
Preface 5
In this section:
About This Guide ............................................................................................... 5
Typographical Conventions ............................................................................... 5
Feedback .......................................................................................................... 6
Formatting
convention
Type of Information
Example
Special Bold
Items you must select,
such as menu options,
command buttons, or items
in a list.
Go to the System tab.
Titles of chapters, sections,
and subsections.
Read the Basic
Administration chapter.
Italics
Used to emphasize the
importance of a point, to
introduce a term or to
designate a command line
placeholder, which is to be
replaced with a real name
or value.
The system supports the
so called wildcard
character search.
Monospace
The names of commands,
files, and directories.
The license file is located
in the
http://docs/common
/licenses directory.
Preface
About This Guide
This guide is intended for users of e-mail hosting service who were given access to Plesk
control panel for managing their mail accounts.
Typographical Conventions
Before you start using this guide, it is important to understand the documentation
conventions used in it.
The following kinds of formatting in the text identify special information.
6 Preface
Preformatted
On-screen computer output
in your command-line
sessions; source code in
XML, C++, or other
programming languages.
# ls –al /files
total 14470
Preformatted
Bold
What you type, contrasted
with on-screen computer
output.
# cd
/root/rpms/php
CAPITALS
Names of keys on the
keyboard.
SHIFT, CTRL, ALT
KEY+KEY
Key combinations for which
the user must press and
hold down one key and
then press another.
CTRL+P, ALT+F4
Feedback
If you have found a mistake in this guide, or if you have suggestions or ideas on how to
improve this guide, please send your feedback using the online form at
http://www.parallels.com/en/support/usersdoc/. Please include in your report the guide‟s title,
chapter and section titles, and the fragment of text in which you have found an error.
In this chapter:
Logging in to Your Control Panel ....................................................................... 8
Becoming Familiar with Your Control Panel ...................................................... 8
Setting Your Control Panel Language and Theme ............................................ 11
Changing Your Password .................................................................................. 12
If You Forgot Your Password ............................................................................ 12
C H A P T E R 1
Getting Started
8 Getting Started
Logging in to Your Control Panel
To log in to your Plesk control panel:
1 Open your web browser, and type the URL your provider gave you
into the address bar.
2 Press ENTER.
Plesk login screen will open.
3 Type your e-mail address into the Login box, and type the password
your provider gave you into the Password box.
4 If you log in for the first time, select the language for your control
panel from the Interface language drop-down list.
If you had previously specified the interface language and saved it in your interface
preferences, leave the User default value selected.
5 Click Log in.
Your Home page will open giving access to the administrative functions available
for your e-mail account.
Becoming Familiar with Your Control
Panel
This section describes the items located on your Home page and gives an overview of
the operations you can perform on your mail account and services you can subscribe
to. When you need to perform a specific operation, we suggest that you refer to the
table of contents to quickly find the instructions you need.
You can do the following with your mail account:
Use it as a standard mailbox, protect it against spam and viruses, and send/receive
mail through a mail client program installed on your computer (via SMTP, POP3,
and IMAP protocols), and access your mail through a Web interface.
Use it as a mail forwarder to one or several recipients.
Use a vacation notice when you are away and will not be able to check your mail.
Use a number of automatic responses that will activate under certain conditions.
Use any combination of mail services, for example, have a mailbox that will keep
your mail and forward the message copies to other addresses.
Now let‟s take a look at your Home page.
Getting Started 9
10 Getting Started
The navigation pane is located on the left. It contains the following shortcuts:
Home. Click this shortcut to get to the main screen from which your control panel
session starts.
Sessions. Click this shortcut to view the list of users currently connected to your
control panel and have a chance to disconnect them. The control panel allows
concurrent sessions, and if you are collaborating with someone on managing your
mail account, you can see if that user is currently logged in to the control panel,
how long he or she has been there, and how much time the user spent in the
control panel without performing any actions.
Global Account. This shortcut appears in your Plesk Control Panel when the single
sign-on capabilities are switched on the hosting server. Single sign-on technology
allows you to log in to different Parallels products using a single global login name
and password. This shortcut is used for changing the global login settings.
Log out. Click this shortcut to log out of control panel when finished working.
Help Desk. This is where you can report your problems to your provider.
Help. Click this shortcut to open the online help.
Below the Help icon there is a context help tip area, which gives you brief descriptions
of operations you can perform on the control panel screens. When you place the
mouse pointer over an icon or another control panel element, the context help tip
provides additional information.
The main work area is located on your right. The Info group shows the information on
services currently used on your mail account. An icon shown in color indicates that the
service is activated, and a grayed out icon indicates that the service is not activated.
The icons in the Info group correspond to the icons located in the Tools group and they
are clickable, so, for example, when you need to set up an automatic response, you
can click either the Autoresponders icon in the Info group or the Autoresponders icon in
the Tools group.
The Tools group provides the shortcuts to the following functions:
Preferences. Change your password for access to control panel and your mailbox.
Select a desired interface language and theme (skin).
Permissions. See what actions are allowed for you to do by your service provider.
Mailbox. Switch off the mailbox function, if you do not need a mailbox on this
account. You would want to do this, for example, if you are using this e-mail
address as an e-mail forwarder and would not like the mail system to leave the
copies of forwarded messages on the server. Switch the server-side spam filtering
(provided by SpamAssassin software) on or off.
Redirect. Set up mail forwarding to another e-mail address.
Mail Group. Set up mail forwarding to multiple e-mail addresses. You can use this
function as a simple mailing list.
Groups. View the mailing lists to which you are subscribed.
Autoresponders. Set up automatic responses.
Spam Filter. Set up spam filtering for your mailbox, and improve spam filter accuracy
by teaching the spam filter on messages in your mailbox.
Antivirus. Set up antivirus protection for your mailbox.
Getting Started 11
WebMail. Read your mail and compose new messages with Horde web mail
application.
The Mail aliases group at the bottom of the screen shows additional e-mail addresses
associated with your mail account: you can have a number of alternative e-mail
addresses that will point to your mail account. These e-mail aliases can be used as
disposable e-mail addresses.
For example, you have a primary e-mail address your.name@example.com and one
disposable e-mail alias nickname@example.com, which points to your mailbox at the
primary address your.name@example.com. When you, say, register on a forum, you
specify your e-mail alias nickname@example.com, which can be used to contact you
and may be visible to other users. Once you start receiving junk mail, ask your provider
or server administrator to remove that alias and create a new one: this way you stop
spam without losing your primary e-mail address your.name@example.com.
Note: You cannot create and remove e-mail aliases from your control panel. Refer to
your provider or server administrator when you need to have an e-mail alias.
Setting Your Control Panel Language and
Theme
To select an interface language and theme (skin) for your control panel:
1 On your Home page, click Preferences in the Tools group.
2 Select the desired interface language and skin from the respective
drop-down lists.
3 If labels of interface icons and buttons appear too long and overlap in
your control panel, you can limit the number of symbols that will fit on
the buttons. To do this, type the desired value in the Button label length
box.
4 To disallow concurrent sessions in your control panel, deselect the
Allow multiple sessions check box.
5 To avoid errors that can happen when you attempt to perform an
operation on the screen while interface scripts have not completely
loaded, leave the Prevent users from working with the control panel until interface
screens are completely loaded option selected.
6 Click OK.
12 Getting Started
Changing Your Password
To change your password for access to control panel and mailbox (if you have it):
1 On your Home page, click Preferences in the Tools group.
2 Type the new password into the New password and Confirm password
boxes.
3 Click OK.
If You Forgot Your Password
If you forgot your password:
1 In your web browser‟s address bar, type the URL where your Plesk
control panel is located. For example, https://domain.com:8443.
2 Press ENTER.
Plesk login screen will open.
3 Click the Forgot your password? link.
4 Type your e-mail address into the Login and E-mail boxes.
5 Click OK.
Your password will be sent to your e-mail address.
Setting Up Global Account 13
Setting Up Global Account
In this section:
Creating A Global Account ................................................................................ 14
Connecting Local Accounts To Your Global Account ......................................... 14
Switching Between Accounts ............................................................................ 15
Changing Global Account Password ................................................................. 15
Disconnecting Local Accounts From Global Account ......................................... 16
Global Account is a single sign-on (SSO) technology feature that allows you to log in to
different Parallels products using a single global login and password. If you have
several accounts in Plesk Control Panel, you can connect them all to a global account
and switch between these accounts without entering a password every time. You can
also connect all your accounts in other Parallels products to your global account and
switch between them without providing credentials.
To switch on support for single sign-on for your server, do the following:
In Plesk Control Panel for Linux/Unix
1 Find out the IP address of the SSO server that you will be using. It
can be provided by your hosting company, or you can set up the SSO
server on any machine that is accessible over the Internet, including
your Plesk Control Panel server. For installation instructions, refer to
the Plesk Control Panel Installation Guide.
2 Register your server with the single sign-on server: issue the
command <plesk_installation_directory>/admin/sbin/sso
-server https://idp-master.example.com:11443.
3 Switch on single sign-on: issue the command
<plesk_installation_directory>/admin/sbin/sso -e.
In Plesk Control Panel for Windows
1 Find out the IP address of the SSO server that you will be using. It
can be provided by your hosting company, or you can set up the SSO
server on any machine that is accessible over the Internet, including
your Plesk Control Panel server. For installation instructions, refer to
the Plesk Control Panel Installation Guide.
2 Register your server with the single sign-on server: issue the
command <plesk_installation_directory>\sso.exe -server https://idp-
master.example.com:11443.
3 Switch on single sign-on: issue the command
<plesk_installation_directory>\sso.exe -e.
14 Setting Up Global Account
Creating A Global Account
After you create a global account and connect local accounts to it, you will be able to
choose from any account connected to your global account when logging in under your
global account.
To create a global account:
1 Log in to Plesk, go to Global Account and click Connect To Global
Account.
2 Select Create new global account and provide the login and password for
your global account.
3 Click OK.
Your global account is active now, so you can proceed with connecting other
accounts to it. Refer to Connecting Local Accounts to Your Global Account (on
page 14) section for more information.
Connecting Local Accounts To Your
Global Account
To connect a local Plesk account to your global account:
1 Log in to Plesk under the local account you want to connect.
2 Go to Global Account and click Connect To Global Account.
3 Make sure that Use existing global account option is selected and provide
the login and password for the global account you want to connect to.
4 Click OK.
Repeat steps 1-4 for other local accounts as necessary.
To connect an account in another product with SSO support to your global account:
1 Log in to software product with SSO support under the account you
want to connect.
2 Follow the instructions on connecting to a global account in respective
software product documentation. Make sure that you provide the
credentials for the existing global account when you are asked to.
Repeat steps 1-2 for other accounts or products as necessary.
Note. Different software products may use different names for the Global Account
feature, such as Federated Identity or Global Login. Refer to respective software
product documentation for more information.
Setting Up Global Account 15
After you have connected all required accounts to your global account, you can log in
under your global account all the time in any product where you have a local account
connected to your global account. You will be shown the list of local accounts
connected to your global account every time you log in under it, so you can choose
which account you would like to use now. You can switch to another account any time
you want. Refer to Switching Between Accounts (on page 15) section for more
information.
Switching Between Accounts
To switch to another account:
1 Click Switch User in the upper right corner.
2 Select the account you want to switch to:
Choose the required local account from the list of accounts connected to your
global account
or
Select Specify credentials for another account and provide login and password for a
local account not connected to your global account or to another global account.
You can also specify the language for your control panel from the Interface
language menu. If you had previously specified the interface language for that
account and saved it in its interface preferences, leave the Default value
selected.
3 Click OK.
Changing Global Account Password
To change password of your global account:
1 Log in to Plesk under your global account or any local account
connected to it.
2 Go to Global Account and click Change Password.
3 Enter your old and new passwords, and click OK.
16 Setting Up Global Account
Disconnecting Local Accounts From
Global Account
To disconnect a local account from your global account:
1 Log in to Plesk under the local account you want to disconnect.
2 Go to Global Account and click Disconnect From Global Account.
3 Confirm the disconnection and click OK.
Repeat steps 1-3 for other local accounts as necessary.
It is likely that your provider has already set up a mailbox on your account. If you are
C H A P T E R 2
Setting Up a Mailbox
going to use your mail account as a mail forwarder or mailing list, you are
recommended to switch off the mailbox service: a mailbox keeps all incoming
messages and they are not removed automatically after being forwarded. Therefore, if
you choose to have the “mailbox + mail forwarder” configuration on your account, be
sure to clean up the mailbox from time to time.
To set up a mailbox:
1 On your Home page, click Mailbox in the Tools group.
2 Select the Mailbox check box.
3 Click OK.
Now your mailbox is created.
To receive and send e-mail through your mailbox, set up an e-mail program of
your choice on your computer (see Setting Up Your E-mail Program for
Retrieving Mail from Your Mailbox (on page 24)), or use a browser based Web
mail interface (see Accessing Your Mail from a Web Browser (on page 26)).
Credentials for accessing your mailbox are your e-mail address and password
that you use for logging in to your control panel.
To change your password, proceed to the section Changing Your Password (on
page 12).
To set up and configure your spam filter, proceed to the chapter Protecting Your
Mailbox from Spam (on page 19).
To set up and configure anti-virus protection, proceed to the chapter Protecting
Your Mailbox from Viruses (on page 23).
To set up an e-mail forwarder that will forward mail to another e-mail address,
proceed to the chapter Setting Up an E-mail Forwarder.
To set up an e-mail forwarder to multiple recipients or to use your mail account
as a mailing list, proceed to the chapter Setting Up a Mailing List (on page 29).
To set up an automatic response, such as “on vacation” or “out of office” notice,
proceed to the chapter Setting Up an Automatic Reply (on page 31).
To remove the mailbox service from your account discarding all messages in your
C H A P T E R 3
Removing the Mailbox Service
mailbox:
1 On your Home page, click Mailbox in the Tools group.
2 Clear the Mailbox check box.
3 Click OK.
In this chapter:
Switching on Spam Filter ................................................................................... 20
Configuring the Spam Filter ............................................................................... 20
Improving Accuracy of Spam Detection ............................................................. 22
Switching off Spam Filter ................................................................................... 22
C H A P T E R 4
Protecting Your Mailbox from Spam
20 Protecting Your Mailbox from Spam
Switching on Spam Filter
To switch on spam filtering:
1 On your Home page, click Mailbox in the Tools group.
2 Select the Switch on spam filtering checkbox and click OK.
Now all the incoming mail will be filtered on the server side. By default, spam
filter does not delete spam mail, it only adds the “X-Spam-Flag: YES” and “XSpam-Status: Yes” headers to the message, and “*****SPAM*****” text string to
the beginning of Subject line of each message recognized as spam. These
settings are fine if you prefer to filter mail with a filtering program installed on
your local computer – once mail has been retrieved from your mailbox.
If you rely entirely on the spam filter installed on the server, you may configure it
so as to automatically delete the suspicious messages as they come. To
configure the spam filter, follow the instructions below.
Configuring the Spam Filter
To configure the spam filter:
1 On your Home page, click Spam Filter in the Tools group.
2 Configure the following settings as desired:
Switch on spam filtering. Select this option to enable spam filtering.
Use server-wide settings. Select this option if your provider or server administrator
has prepared black and/or white lists of e-mail addresses that you would like to
use together with your own restrictions. Black list, shown under Black list group,
includes e-mail addresses of spammers, and white list, shown under White list
group, includes e-mail addresses of trustworthy correspondents or entities. If the
Use server wide settings checkbox is grayed out, i.e. not selectable, this means
that there are no preconfigured spam filter settings on the server.
Hits required for spam. This setting adjusts spam filter sensitivity. SpamAssassin
performs a number of different tests on contents and subject line of each
message. As a result, each message scores a number of points. The higher the
number, the more likely a message is spam. For example, a message
containing the text string “BUY VIAGRA AT LOW PRICE!!!” in Subject line and
message body scores 8.3 points. By default, the filter sensitivity is set so that all
messages that score 7 or more points are classified as spam.
If you receive lots of spam messages with the current setting, to make filter
more sensitive, try setting a lesser value in the Hits required for spam box; for
example, 6.
If you are missing your e-mails because your spam filter thinks they are junk, try
reducing filter sensitivity by setting a higher value in the Hits required for spam
box.
Protecting Your Mailbox from Spam 21
Note: To further improve spam filter accuracy, you may want to train your spam
filter on e-mail messages you receive (see the section Improving Accuracy of Spam
Detection (on page 22) for instructions).
What to do with spam mail. If you are sure that your spam filter is accurate, you
may want to set the filter to automatically delete all incoming messages
recognized as spam. To do this, select the Delete option. If you wish to filter mail
with the software on your local computer, select the Mark as spam and store in
mailbox option, and then specify how spam filter should mark the messages
recognized as spam. “X-Spam-Flag: YES” and “X-Spam-Status: Yes” headers
are added to the message source by default, and if you want, the spam filter will
also include a specific text string to the beginning of Subject line.
Modify spam mail subject. To help you filter out the messages identified as spam,
tell spam filter to add a certain text to spam message subject. To do this, select
the Modify spam mail subject checkbox. Enter your text into the by tag field if you
wish to change the default tag. Note that even if this checkbox is not selected, a
header “X-Spam: Yes” will be added to the headers of any mail message
recognized as spam.
Spam detection alert text. For a specific spam warning text to appear in a body of a
spam letter, enter it into the Spam detection alert text field.
3 To save your changes, click OK.
4 If you do not want to receive e-mail from specific senders, add their e-
mail addresses to the spam filter‟s black list.
To add an entry to the black list, on the Black list tab, type an e-mail address into
the E-mail pattern box. For example: address@spammers.net, *@spammers.net.
An asterisk () means any combination of symbols. Click Add.
To remove an entry from the black list, select it and click Remove.
5 If you want to be sure that you will not miss e-mail from specific
senders, add their e-mail addresses to the spam filter‟s white list.
To add an entry to the white list, on the White list tab, type an e-mail address into
the E-mail pattern box. For example: address@mycompany.com,
*@mycompany.com. An asterisk () means any combination of symbols. Click
Add.
To remove an entry from the white list, select it and click Remove.
22 Protecting Your Mailbox from Spam
Improving Accuracy of Spam Detection
You can improve accuracy of spam detection by training the spam filter on the e-mail
messages that you have in your mailbox.
To improve accuracy of spam detection:
1 On your Home page, go to Spam Filter and click Training.
All e-mail messages you have in your mailbox are presented on the screen.
2 Train the spam filter.
In most cases, you can tell if a message is spam by looking at its subject line and
sender‟s name. If they do not give you any clue, try looking inside the message
using your e-mail program or Webmail interface (Home > WebMail).
To mark a message as spam, select the corresponding checkbox and click ‘It’s
Spam!’.
To mark a message as not spam, select the corresponding checkbox and click
‘It’s Not Spam’.
To remove any information on a given message from the spam filter database,
select the corresponding checkbox and click ‘Forget It’.
3 Once finished with training, you can remove spam e-mails from your
mailbox using your e-mail program or Webmail interface.
If you have accidentally made your spam filter learn a great number of spam e-mails as
non-spam or vice versa, your spam filter will likely produce incorrect results. In this
case, clear the spam filter‟s database and then repeat training.
Switching off Spam Filter
To switch off spam filtering:
1 On your Home page, click Mailbox in the Tools group.
2 Clear the Switch on spam filtering checkbox, and click OK.
To defend your system from viruses, do not open suspicious e-mail attachments,
C H A P T E R 5
Protecting Your Mailbox from Viruses
enable anti-virus protection on the server side, if this service is provided by your
hosting company, and be sure to have a firewall and anti-virus software installed on
your personal computer. Also keep your operating system up-to-date and timely install
security hot fixes and patches.
To set up Microsoft Outlook Express:
C H A P T E R 6
Setting Up Your E-mail Program for
Retrieving Mail from Your Mailbox
1 Open Microsoft Outlook Express.
2 Go to Tools > Accounts.
3 Click the Mail tab to open a list of your mail accounts.
4 Click the Add > button and select the Mail … item.
5 Enter your name as you want it to appear in any messages you send,
and click Next >.
6 Type your e-mail address and click Next >.
7 Select the protocol of your incoming mail server.
8 Specify the mail domain name as the incoming and outgoing mail
server (for example: mail.your-domain.com), and click Next >.
9 Type your e-mail address in the Account name box (for example:
your.name@your-domain.com).
10 Type your password.
11 Leave the Remember password box checked, if you do not wish to be
prompted to enter password each time your e-mail program connects
to the mail server to check for new mail, and click Next >.
12 To complete setting up your e-mail program, click Finish.
To set up Mozilla Thunderbird:
1 Open Mozilla Thunderbird.
2 Go to Tools > Account Settings…
3 Click Add Account. The Account Wizard will open.
4 Leave the Email account option selected, and click Next >.
5 Enter your name as you want it to appear in any messages you send.
6 Type your e-mail address.
For example, your.name@your-domain.com. Click Next >.
7 Select the protocol of your incoming mail server.
8 Specify the mail domain name as the incoming and outgoing mail
server (for example: mail.your-domain.com), and click Next >.
9 In the Incoming User Name box, specify your full e-mail address (for
example, your.name@your-domain.com), and click Next >.
Setting Up Your E-mail Program for Retrieving Mail from Your Mailbox 25
10 Enter the name by which you would like to refer to this account (for
example, Work Account) and click Next >.
11 Verify that the information you entered is correct, and click Finish.
12 Click OK to close the Account Settings wizard.
You can read your mail and compose new messages even if you are far from your
C H A P T E R 7
Accessing Your Mail from a Web
Browser
home or office computer. Find a computer with Internet connection, for example, in an
Internet cafe, and do any of the following:
Open a web browser, and type the URL: http://webmail.mail-domain.com, where
mail-domain.com is the name of your mail domain (that is the part of your e-mail
address to the right of the @ sign). Press ENTER. A login screen will open. Type
your e-mail address and password, and click Log in.
Open a web browser and type the URL to access your Plesk control panel, for
example: https://domain.com:8443. Press ENTER. Log in to Plesk, and click
WebMail in the Tools group. A login screen will open and your user name will be
prefilled. Type your password and click Log in.
In this chapter:
Using a Forwarder Together with Your Mailbox ................................................. 27
Turning Your Mail Account into a Mail Forwarder without Mailbox ..................... 28
Switching off Mail Forwarding ............................................................................ 28
C H A P T E R 8
Setting Up an E-mail Forwarder
Using a Forwarder Together with Your
Mailbox
To add mail forwarding service to your mail account (messages will be processed by
anti-virus and spam filter, kept in your mailbox, and their copies will be forwarded to the
specified address):
1 On your Home page, click Mailbox in the Tools group.
2 Make sure that the Mailbox checkbox is selected.
Without a mailbox, you will not be able to apply anti-virus and spam filtering.
3 Click OK.
4 Click Redirect in the Tools group.
5 Select the Redirect checkbox.
6 Type the destination e-mail address to which you would like to
forward e-mail.
7 Click OK.
Note: You will need to clean up the contents of your mailbox from time to time:
messages are not deleted automatically after forwarding.
28 Setting Up an E-mail Forwarder
Turning Your Mail Account into a Mail
Forwarder without Mailbox
To turn your mail account into a mail forwarder that will forward messages without
keeping them on the server:
1 On your Home page, click Mailbox in the Tools group.
2 Make sure that the Mailbox checkbox is not selected.
3 Click OK.
4 Click Redirect in the Tools group.
5 Select the Redirect checkbox.
6 Type the destination e-mail address to which you would like to
forward e-mail.
7 Click OK.
Switching off Mail Forwarding
To switch off the mail forwarding service:
1 On your Home page, click Redirect in the Tools group.
2 Clear the Redirect checkbox and click OK.
To use your mail account as a mailing list:
In this chapter:
Subscribing Users to Your Mailing List .............................................................. 29
Unsubscribing Users from Your Mailing List ...................................................... 29
Switching off the Mailing List Service ................................................................ 30
C H A P T E R 9
Setting Up a Mailing List
1 On your Home page, go to Mail Group and click Add New Member.
2 Type the e-mail address you need.
3 Click OK.
4 Repeat the steps from 2 to 4 to add as many e-mail addresses as
needed.
5 Click Switch On in the Tools group.
Subscribing Users to Your Mailing List
To subscribe a user to the mailing list:
1 On your Home page, go to Mail Group and click Add New Member.
2 Type the e-mail address in the E-mail field and click OK.
Unsubscribing Users from Your Mailing
List
To unsubscribe users from the mailing list:
1 On your Home page, click Mail Group in the Tools group.
2 Select the checkbox corresponding to the e-mail address you wish to
unsubscribe.
3 Click Remove Selected. Confirm the operation and click OK.
30 Setting Up a Mailing List
Switching off the Mailing List Service
To switch off the mailing list service:
1 On your Home page, click Mail Group in the Tools group.
2 Click Switch Off in the Tools group.
If you are going on vacation and will not be able to check your mail for a while, you may
C H A P T E R 10
Setting Up the Automatic Reply
want to leave a vacation notice that will be automatically sent to your correspondents
once they send e-mail to your address. This is done with automatic reply facility, also
referred to as autoresponder. Aside from vacation notices, organizations can use
automatic replies to notify customers that their orders or technical support requests
were received and will soon be processed. Automatic replies can include prewritten
messages in plain text or HTML format, and they can contain attached files as well.
To set up the automatic reply for your mailbox:
1 On your Home page, click Autoresponders in the Tools group.
2 If you are not going to attach any files to the automatic reply, proceed
to the step 3. To attach a file to the automatic reply:
1. Click Attachment Files in the Tools group.
2. Click Browse to locate the file, and once selected, click Send File.
The file will be added to the attachment files storage, and you will be able to
attach this file to a number of different automatic replies.
3. Once finished, click Up Level and proceed to the next step.
3 Click Add New Autoresponder in the Tools group.
4 Configure the automatic reply:
1. Type a name for this automatic reply into the Autoresponder name
box.
For example, „Vacation notice‟.
2. If you want this automatic reply to be sent in reply to any
incoming e-mail message, in the Request group, leave the always
respond option selected. If you wish to automatically reply only
to e-mail messages that contain specific words in the message
text or subject line, select the appropriate option, and type the
word combination in the Request text input box.
3. By default, the subject line of incoming e-mail will be inserted
into the automated reply. To use a custom subject, type it into
the Answer with subject subject input box.
4. As your correspondents may not figure out that the message
they received from you was an automatic response, they may
want to respond to your auto-reply. So, you should specify
your e-mail address as the Return address, otherwise, their
messages will be directed at the autoresponder‟s address.
5. Type your message in the Reply with text field.
32 Setting Up the Automatic Reply
6. To limit the number of automated responses per day to the
In this chapter:
Switching off Automatic Reply ........................................................................... 32
Deleting an Automatic Reply Template That You No Longer Need ................... 33
same e-mail address, enter the desired number in the Reply to
unique e-mail address not more than input box under Limits.
The default setting is to respond no more than ten times in one day to the same
e-mail address.
7. To reduce mail server load, you may want to limit the number
of unique addresses that the autoresponder will remember. To
do this, enter the desired number into the Store up to box.
8. If you want your incoming mail to be forwarded to another email address while you are away, specify an e-mail address in
the Forward request to e-mail box.
9. Attach your files, if needed. To do this, click the Add New
Attachment button, select the check box corresponding to the
file that you previously uploaded to the attachment storage,
and click OK. To remove an attached file from the automatic
reply, select the corresponding checkbox, and click Remove
Selected.
5 Click OK.
6 Click Switch On in the Tools group.
Switching off Automatic Reply
To switch off the automatic reply:
1 On your Home page, click Autoresponders in the Tools group.
2 Click Switch Off.
The automatic reply is now switched off. Its settings are saved in the control
panel as a reusable template, so the next time you need to use this automatic
reply, repeat the above procedure, clicking Switch On on the last step.
Setting Up the Automatic Reply 33
Deleting an Automatic Reply Template
That You No Longer Need
To delete an automatic reply configuration that you no longer need:
1 On your Home page, click Autoresponders in the Tools group.
2 Select a checkbox corresponding to the configuration name, and click
Remove Selected. Confirm removal and click OK.
To find out who is logged in to your control panel at the moment:
C H A P T E R 11
Monitoring Connections to Your Control
Panel
1 Click the Sessions shortcut in the navigation pane. All sessions
including yours will be presented and the following details will be
displayed:
Type. A type of control panel user who established the session: for mailbox
owner.
Login. The login name the user is logged in as.
IP address. The IP address from which the control panel is accessed.
Logon time. The date and time when the user logged in to the control panel.
Idle time. The time that user was not doing anything in the control panel while
being logged in.
2 To refresh the list of user sessions, click Refresh.
3 To end a user session, select the respective checkbox and click
Remove Selected, then confirm removal and click OK.
If your service provider offers the Help Desk solution integrated with the control panel,
In this chapter:
Submitting a Problem Report to Your Provider .................................................. 35
Posting a Comment to Your Problem Report ..................................................... 35
Closing the Ticket When Your Problem is Resolved .......................................... 36
C H A P T E R 12
Using Help Desk to Request Assistance
From Your Provider
then you can use it to report your problems to your provider‟s technical support staff.
Submitting a Problem Report to Your
Provider
To submit a problem report to your service provider:
1 Go to Help Desk and click Add New Ticket in the Tools group.
2 Type the ticket subject, select the category the issue is related to, and
type in the problem description.
3 Click OK.
The ticket is now submitted to the system and sent to your provider. You will be
notified by e-mail when the issue is resolved.
Posting a Comment to Your Problem
Report
To post a comment to your problem report:
1 Go to Help Desk, locate the ticket you need and click its subject or
identification number.
2 Select the Comment ticket option from the Ticket Event drop-down box,
and type your comment into the New Comment input field.
3 Click OK.
36 Using Help Desk to Request Assistance From Your Provider
Closing the Ticket When Your Problem is
Resolved
To close a ticket:
1 Go to Help Desk, locate the ticket you need and click its subject or
identification number.
2 Select the Close ticket option from the Ticket Event drop-down box, and
type your comment into the New Comment input field, if required.
3 Click OK.
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