Parallels Plesk Panel E-mail User's Guide
Parallels® Plesk Control Panel
Copyright Notice
ISBN: N/A
Parallels
660 SW 39th Street
Suite 205
Renton, Washington 98057
USA
Phone: +1 (425) 282 6400
Fax: +1 (425) 282 6444
© Copyright 1999-2008,
Parallels, Inc.
All rights reserved
Distribution of this work or derivative of this work in any form is prohibited unless prior written
permission is obtained from the copyright holder.
Patented technology protected by U.S.Patents 7,328,225; 7,325,017; 7,293,033; 7,099,948;
7,076,633.
Patents pending in the U.S.
Product and service names mentioned herein are the trademarks of their respective owners.
Contents
Preface 5
About This Guide ........................................................................................................................... 5
Typographical Conventions ........................................................................................................... 5
Feedback ....................................................................................................................................... 6
Getting Started 7
Logging in to Your Control Panel .................................................................................................. 8
Becoming Familiar with Your Control Panel .................................................................................. 8
Setting Your Control Panel Language and Theme ..................................................................... 11
Changing Your Password ............................................................................................................ 12
If You Forgot Your Password ...................................................................................................... 12
Setting Up Global Account 13
Creating A Global Account .......................................................................................................... 14
Connecting Local Accounts To Your Global Account ................................................................. 14
Switching Between Accounts ...................................................................................................... 15
Changing Global Account Password ........................................................................................... 15
Disconnecting Local Accounts From Global Account ................................................................. 16
Setting Up a Mailbox 17
Removing the Mailbox Service 18
Protecting Your Mailbox from Spam 19
Switching on Spam Filter ............................................................................................................. 20
Configuring the Spam Filter ......................................................................................................... 20
Improving Accuracy of Spam Detection ...................................................................................... 22
Switching off Spam Filter ............................................................................................................. 22
Protecting Your Mailbox from Viruses 23
Setting Up Your E-mail Program for Retrieving Mail from Your Mailbox 24
Accessing Your Mail from a Web Browser 26
Setting Up an E-mail Forwarder 27
Using a Forwarder Together with Your Mailbox .......................................................................... 27
Turning Your Mail Account into a Mail Forwarder without Mailbox ............................................. 28
Preface 4
Switching off Mail Forwarding ..................................................................................................... 28
Setting Up a Mailing List 29
Subscribing Users to Your Mailing List........................................................................................ 29
Unsubscribing Users from Your Mailing List ............................................................................... 29
Switching off the Mailing List Service .......................................................................................... 30
Setting Up the Automatic Reply 31
Switching off Automatic Reply ..................................................................................................... 32
Deleting an Automatic Reply Template That You No Longer Need ............................................ 33
Monitoring Connections to Your Control Panel 34
Using Help Desk to Request Assistance From Your Provider 35
Submitting a Problem Report to Your Provider ........................................................................... 35
Posting a Comment to Your Problem Report .............................................................................. 35
Closing the Ticket When Your Problem is Resolved ................................................................... 36
Preface 5
In this section:
About This Guide ............................................................................................... 5
Typographical Conventions ............................................................................... 5
Feedback .......................................................................................................... 6
Formatting
convention
Type of Information
Example
Special Bold
Items you must select,
such as menu options,
command buttons, or items
in a list.
Go to the System tab.
Titles of chapters, sections,
and subsections.
Read the Basic
Administration chapter.
Italics
Used to emphasize the
importance of a point, to
introduce a term or to
designate a command line
placeholder, which is to be
replaced with a real name
or value.
The system supports the
so called wildcard
character search.
Monospace
The names of commands,
files, and directories.
The license file is located
in the
http://docs/common
/licenses directory.
Preface
About This Guide
This guide is intended for users of e-mail hosting service who were given access to Plesk
control panel for managing their mail accounts.
Typographical Conventions
Before you start using this guide, it is important to understand the documentation
conventions used in it.
The following kinds of formatting in the text identify special information.
6 Preface
Preformatted
On-screen computer output
in your command-line
sessions; source code in
XML, C++, or other
programming languages.
# ls –al /files
total 14470
Preformatted
Bold
What you type, contrasted
with on-screen computer
output.
# cd
/root/rpms/php
CAPITALS
Names of keys on the
keyboard.
SHIFT, CTRL, ALT
KEY+KEY
Key combinations for which
the user must press and
hold down one key and
then press another.
CTRL+P, ALT+F4
Feedback
If you have found a mistake in this guide, or if you have suggestions or ideas on how to
improve this guide, please send your feedback using the online form at
http://www.parallels.com/en/support/usersdoc/. Please include in your report the guide‟s title,
chapter and section titles, and the fragment of text in which you have found an error.
In this chapter:
Logging in to Your Control Panel ....................................................................... 8
Becoming Familiar with Your Control Panel ...................................................... 8
Setting Your Control Panel Language and Theme ............................................ 11
Changing Your Password .................................................................................. 12
If You Forgot Your Password ............................................................................ 12
C H A P T E R 1
Getting Started
8 Getting Started
Logging in to Your Control Panel
To log in to your Plesk control panel:
1 Open your web browser, and type the URL your provider gave you
into the address bar.
2 Press ENTER.
Plesk login screen will open.
3 Type your e-mail address into the Login box, and type the password
your provider gave you into the Password box.
4 If you log in for the first time, select the language for your control
panel from the Interface language drop-down list.
If you had previously specified the interface language and saved it in your interface
preferences, leave the User default value selected.
5 Click Log in.
Your Home page will open giving access to the administrative functions available
for your e-mail account.
Becoming Familiar with Your Control
Panel
This section describes the items located on your Home page and gives an overview of
the operations you can perform on your mail account and services you can subscribe
to. When you need to perform a specific operation, we suggest that you refer to the
table of contents to quickly find the instructions you need.
You can do the following with your mail account:
Use it as a standard mailbox, protect it against spam and viruses, and send/receive
mail through a mail client program installed on your computer (via SMTP, POP3,
and IMAP protocols), and access your mail through a Web interface.
Use it as a mail forwarder to one or several recipients.
Use a vacation notice when you are away and will not be able to check your mail.
Use a number of automatic responses that will activate under certain conditions.
Use any combination of mail services, for example, have a mailbox that will keep
your mail and forward the message copies to other addresses.
Now let‟s take a look at your Home page.
Getting Started 9
10 Getting Started
The navigation pane is located on the left. It contains the following shortcuts:
Home. Click this shortcut to get to the main screen from which your control panel
session starts.
Sessions. Click this shortcut to view the list of users currently connected to your
control panel and have a chance to disconnect them. The control panel allows
concurrent sessions, and if you are collaborating with someone on managing your
mail account, you can see if that user is currently logged in to the control panel,
how long he or she has been there, and how much time the user spent in the
control panel without performing any actions.
Global Account. This shortcut appears in your Plesk Control Panel when the single
sign-on capabilities are switched on the hosting server. Single sign-on technology
allows you to log in to different Parallels products using a single global login name
and password. This shortcut is used for changing the global login settings.
Log out. Click this shortcut to log out of control panel when finished working.
Help Desk. This is where you can report your problems to your provider.
Help. Click this shortcut to open the online help.
Below the Help icon there is a context help tip area, which gives you brief descriptions
of operations you can perform on the control panel screens. When you place the
mouse pointer over an icon or another control panel element, the context help tip
provides additional information.
The main work area is located on your right. The Info group shows the information on
services currently used on your mail account. An icon shown in color indicates that the
service is activated, and a grayed out icon indicates that the service is not activated.
The icons in the Info group correspond to the icons located in the Tools group and they
are clickable, so, for example, when you need to set up an automatic response, you
can click either the Autoresponders icon in the Info group or the Autoresponders icon in
the Tools group.
The Tools group provides the shortcuts to the following functions:
Preferences. Change your password for access to control panel and your mailbox.
Select a desired interface language and theme (skin).
Permissions. See what actions are allowed for you to do by your service provider.
Mailbox. Switch off the mailbox function, if you do not need a mailbox on this
account. You would want to do this, for example, if you are using this e-mail
address as an e-mail forwarder and would not like the mail system to leave the
copies of forwarded messages on the server. Switch the server-side spam filtering
(provided by SpamAssassin software) on or off.
Redirect. Set up mail forwarding to another e-mail address.
Mail Group. Set up mail forwarding to multiple e-mail addresses. You can use this
function as a simple mailing list.
Groups. View the mailing lists to which you are subscribed.
Autoresponders. Set up automatic responses.
Spam Filter. Set up spam filtering for your mailbox, and improve spam filter accuracy
by teaching the spam filter on messages in your mailbox.
Antivirus. Set up antivirus protection for your mailbox.
Getting Started 11
WebMail. Read your mail and compose new messages with Horde web mail
application.
The Mail aliases group at the bottom of the screen shows additional e-mail addresses
associated with your mail account: you can have a number of alternative e-mail
addresses that will point to your mail account. These e-mail aliases can be used as
disposable e-mail addresses.
For example, you have a primary e-mail address your.name@example.com and one
disposable e-mail alias nickname@example.com, which points to your mailbox at the
primary address your.name@example.com. When you, say, register on a forum, you
specify your e-mail alias nickname@example.com, which can be used to contact you
and may be visible to other users. Once you start receiving junk mail, ask your provider
or server administrator to remove that alias and create a new one: this way you stop
spam without losing your primary e-mail address your.name@example.com.
Note: You cannot create and remove e-mail aliases from your control panel. Refer to
your provider or server administrator when you need to have an e-mail alias.
Setting Your Control Panel Language and
Theme
To select an interface language and theme (skin) for your control panel:
1 On your Home page, click Preferences in the Tools group.
2 Select the desired interface language and skin from the respective
drop-down lists.
3 If labels of interface icons and buttons appear too long and overlap in
your control panel, you can limit the number of symbols that will fit on
the buttons. To do this, type the desired value in the Button label length
box.
4 To disallow concurrent sessions in your control panel, deselect the
Allow multiple sessions check box.
5 To avoid errors that can happen when you attempt to perform an
operation on the screen while interface scripts have not completely
loaded, leave the Prevent users from working with the control panel until interface
screens are completely loaded option selected.
6 Click OK.
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