Paradyne SLV 9664 User Manual

FrameSaver SLV 9664

USER’S GUIDE

Document No. 9664-A2-GB20-00

March 2000

Notice

This publication is protected by federal copyright law. No part of this publication may be copied or distributed, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language in any form or by any means, electronic, mechanical, magnetic, manual or otherwise, or disclosed to third parties without the express written permission of Paradyne Corporation, 8545 126th Ave. N., Largo, FL 33773.

Paradyne Corporation makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Further, Paradyne Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of Paradyne Corporation to notify any person of such revision or changes.

Changes and enhancements to the product and to the information herein will be documented and issued as a new release to this manual.

Warranty, Sales, Service, and Training Information

Contact your local sales representative, service representative, or distributor directly for any help needed. For additional information concerning warranty , sales, service, repair , installation, documentation, training, distributor locations, or Paradyne worldwide office locations, use one of the following methods:

H Internet: Visit the Paradyne World Wide Web site at www.paradyne.com. (Be sure to register your warranty at

www.paradyne.com/warranty.)

H Telephone: Call our automated system to receive current information by fax or to speak with a company

representative.

— Within the U.S.A., call 1-800-870-2221 — Outside the U.S.A., call 1-727-530-2340

Document Feedback

We welcome your comments and suggestions about this document. Please mail them to Technical Publications, Paradyne Corporation, 8545 126th Ave. N., Largo, FL 33773, or send e-mail to userdoc@paradyne.com. Include the number and title of this document in your correspondence. Please include your name and phone number if you are willing to provide additional clarification.

Trademarks

ACCULINK, COMSPHERE, FrameSaver, and Hotwire are registered trademarks of Paradyne Corporation. NextEDGE, MVL, OpenLane, Performance Wizard, and TruePut are trademarks of Paradyne Corporation. All other products and services mentioned herein are the trademarks, service marks, registered trademarks, or registered service marks of their respective owners.

Patent Notification

FrameSaver SL V products are protected by U.S. Patents: 5,550,700 and 5,654,966. Other patents are pending.

March 2000

9664-A2-GB20-00

About This Guide

H Purpose and Intended Audience vii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Document Organization vii. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Product-Related Documents ix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Conventions Used x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1 About the FrameSaver SLV 9664

H SLM Overview 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H FrameSaver SLV 9664 Features 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2 User Interface and Basic Operation

H Logging On 2-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Main Menu 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Screen Work Areas 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Navigating the Screens 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Keyboard Keys 2-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Function Keys 2-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Selecting from a Menu 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Switching Between Screen Areas 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Selecting a Field 2-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Entering Information 2-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Contents

3 Configuration

H Basic Configuration 3-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Entering System Information and Setting the System Clock 3-8. . . . . . . . . . .

H Setting Up for Trap Dial-Out 3-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Setting Up Auto-Configuration 3-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Setting Up Management 3-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Setting Up Back-to-Back Operation 3-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Configuration Option Tables 3-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Configuring the Overall System 3-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Configuring the Physical Interfaces 3-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Configuring Frame Relay for an Interface 3-26. . . . . . . . . . . . . . . . . . . . . . . . . .

H Manually Configuring DLCI Records 3-28. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Configuring PVC Connections 3-31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Setting Up Management and Communication Options 3-33. . . . . . . . . . . . . . .

Configuration Option Areas 3-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Accessing and Displaying Configuration Options 3-5. . . . . . . . . . . . . . . .

Changing Configuration Options 3-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Saving Configuration Options 3-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Minimal Configuration Before Deploying Remote Units 3-8. . . . . . . . . . .

Setting Up Call Directories for Trap Dial-Out 3-9. . . . . . . . . . . . . . . . . . . .

Selecting a Frame Relay Discovery Mode 3-11. . . . . . . . . . . . . . . . . . . . . .

Automatically Removing a Circuit 3-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Up Local Management at the Central Site 3-14. . . . . . . . . . . . . . . .

Setting Up So the Router Can Receive RIP 3-15. . . . . . . . . . . . . . . . . . . . .

Setting Up Service Provider Connectivity at the Central Site 3-15. . . . . . .

Changing Operating Mode 3-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Frame Relay and LMI for the System 3-18. . . . . . . . . . . . . . . .

Configuring Service Level Verification Options 3-20. . . . . . . . . . . . . . . . . . .

Configuring General System Options 3-22. . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the Network Interface 3-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the User Data Port 3-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Node IP Information 3-33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring Management PVCs 3-36. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring General SNMP Management 3-39. . . . . . . . . . . . . . . . . . . . . . .

Configuring Telnet and/or FTP Session Support 3-40. . . . . . . . . . . . . . . . .

Configuring SNMP NMS Security Options 3-43. . . . . . . . . . . . . . . . . . . . . .

Configuring SNMP Traps and Trap Dial-Out 3-44. . . . . . . . . . . . . . . . . . . . .

Configuring the Communication Port 3-49. . . . . . . . . . . . . . . . . . . . . . . . . . .

Configuring the COM Port to Support an External Modem 3-53. . . . . . . .

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4 Security and Logins

H Limiting Access 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Controlling Asynchronous Terminal Access 4-2. . . . . . . . . . . . . . . . . . . . . . . . .

H Controlling External COM Port Device Access 4-4. . . . . . . . . . . . . . . . . . . . . .

H Controlling Telnet or FTP Access 4-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Limiting Telnet Access 4-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Limiting FTP Access 4-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Limiting Telnet or FTP Access Over the TS Management Link 4-7. . . . .

H Controlling SNMP Access 4-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Disabling SNMP Access 4-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Assigning SNMP Community Names and Access Levels 4-9. . . . . . . . .

Limiting SNMP Access Through IP Addresses 4-10. . . . . . . . . . . . . . . . . .

H Creating a Login 4-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Modifying a Login 4-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Deleting a Login 4-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Contents

5 Operation and Maintenance

H Displaying System Information 5-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Viewing LEDs and Control Leads 5-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LED Descriptions 5-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Control Lead Descriptions 5-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Device Messages 5-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Status Information 5-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System and Test Status Messages 5-12. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Network LMI-Reported DLCIs Status 5-16. . . . . . . . . . . . . . . . . . . . . . . . . . .

PVC Connection Status 5-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Network Interface Status 5-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Performance Statistics 5-22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Clearing Performance Statistics 5-23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Service Level Verification Performance Statistics 5-24. . . . . . . . . . . . . . . .

DLCI Performance Statistics 5-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Frame Relay Performance Statistics 5-28. . . . . . . . . . . . . . . . . . . . . . . . . . .

H FTP File Transfers 5-31. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Upgrading System Software 5-33. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Determining Whether a Download Is Completed 5-34. . . . . . . . . . . . . . . . .

Changing Software 5-34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transferring Collected Data 5-35. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Contents

6 Troubleshooting

H Problem Indicators 6-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Resetting the Unit and Restoring Communication 6-3. . . . . . . . . . . . . . . . . . .

H Troubleshooting Management Link Feature 6-5. . . . . . . . . . . . . . . . . . . . . . . . .

H LMI Packet Capture Utility Feature 6-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Alarms 6-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Troubleshooting Tables 6-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Tests Available 6-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Starting and Stopping a Test 6-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H PVC Tests 6-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Physical Tests 6-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H IP Ping Test 6-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Lamp Test 6-19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Resetting the Unit from the Control Menu 6-3. . . . . . . . . . . . . . . . . . . . . . .

Resetting the Unit By Cycling the Power 6-3. . . . . . . . . . . . . . . . . . . . . . . .

Restoring Communication with a Misconfigured Unit 6-4. . . . . . . . . . . . .

Viewing Captured Packets from the Menu-Driven User Interface 6-6. . .

Device Problems 6-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Frame Relay PVC Problems 6-1 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Test Timeout Feature 6-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Aborting All Tests 6-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Network or Port (Internal) PVC Loopback 6-15. . . . . . . . . . . . . . . . . . . . . .

Send Pattern 6-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Monitor Pattern 6-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connectivity 6-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

DTE Loopback 6-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

7 Setting Up OpenLane for FrameSaver Devices

H OpenLane Support of FrameSaver Devices 7-1. . . . . . . . . . . . . . . . . . . . . . . .

H Setting Up the OpenLane SLM System 7-2. . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Setting Up FrameSaver SLV Support 7-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Contents

8 Setting Up NetScout Manager Plus for FrameSaver Devices

H Before Getting Started 8-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Configuring NetScout Manager Plus 8-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Adding FrameSaver SLV Units to the NetScout Manager

Plus Network 8-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Verifying Domains and Groups 8-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Correcting Domains and Groups 8-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Adding SLV Alarms Using a Template 8-8. . . . . . . . . . . . . . . . . . . . . . . . . .

Editing Alarms 8-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Adding SLV Alarms Manually 8-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Creating History Files 8-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the User-Defined History Files 8-15. . . . . . . . . . . . . . . . . . . . . . . .

H Monitoring a DLCI’s History Data 8-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Monitoring the Agent Using NetScout Manager Plus 8-18. . . . . . . . . . . . . . . . .

H Statistical Windows Supported 8-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9 Setting Up Network Health for FrameSaver Devices

H Installation and Setup of Network Health 9-2. . . . . . . . . . . . . . . . . . . . . . . . . . .

H Discovering FrameSaver Elements 9-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Configuring the Discovered Elements 9-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Grouping Elements for Reports 9-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Generating Reports for a Group 9-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About Service Level Reports 9-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About At-a-Glance Reports 9-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

About Trend Reports 9-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Printed Reports 9-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Reports Applicable to SLV Devices 9-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

A Menu Hierarchy

H Menus A-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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B SNMP MIBs and Traps, and RMON Alarm Defaults

H MIB Support B-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Downloading MIBs and SNMP Traps B-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H System Group (mib-2) B-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FrameSaver Unit’s sysDescr (system 1) B-3. . . . . . . . . . . . . . . . . . . . . . . .

FrameSaver Unit’s sysObjectID (system 2) B-3. . . . . . . . . . . . . . . . . . . . .

H Interfaces Group (mib-2) B-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Paradyne Indexes to the Interface Table (ifTable) B-4. . . . . . . . . . . . . . . .

NetScout Indexes to the Interface Table (ifTable) B-5. . . . . . . . . . . . . . . .

H Standards Compliance for SNMP Traps B-6. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Trap: warmStart B-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Trap: authenticationFailure B-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Traps: linkUp and linkDown B-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Traps: enterprise-Specific B-1 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Traps: RMON-Specific B-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H RMON Alarm and Event Defaults B-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Network ISDN S/T Physical Interface Alarm Defaults B-15. . . . . . . . . . . . .

Frame Relay Link Alarm Defaults B-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

DLCI Alarm Defaults – Paradyne Area B-18. . . . . . . . . . . . . . . . . . . . . . . . .

DLCI Alarm Defaults – NetScout Area B-19. . . . . . . . . . . . . . . . . . . . . . . . . .

H Object ID Cross-References (Numeric Order) B-21. . . . . . . . . . . . . . . . . . . . . . .

C Connectors, Cables, and Pin Assignments

H Rear Panel C-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H COM Port Connector C-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

COM Port-to-Terminal Cable (Feature No. 3100-F2-540) C-2. . . . . . . . .

LAN Adapter Converter and Cable C-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Standard EIA-232 Crossover Cable C-4. . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Network Connector C-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ISDN Modular Cable C-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H User Data Port Connector C-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

X.21 DTE Adapter Cable (Feature No. 3100-F1-571) C-8. . . . . . . . . . . . .

V.35 DTE Adapter (Feature No. 3100-F1-570) C-9. . . . . . . . . . . . . . . . . . .

EIA-530 Straight-through Cable (Feature No. 9008-F1-523) C-11. . . . . . .

D Technical Specifications E Equipment List

H Equipment E-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

H Cables E-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Index

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About This Guide

Purpose and Intended Audience

This document contains information needed to properly set up, configure, and verify operation of FrameSaver SLV 9664 units with Service Level Verifier (SLV) functionality designed for ISDN leased line applications. The unit is intended for use at sites where access is at either 64 kbps or 128 kbps.

This guide is intended for system designers, engineers, administrators, and operators. You must be familiar with the functional operation of digital data communications equipment and frame relay networks.

Document Organization

Section Description

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

About the FrameSaver SLV 9664.

FrameSaver SLV unit fits into Paradyne’s SLM solution, and describes the features of the unit.

User Interface and Basic Operation.

navigate the user interface.

Configuration.

FrameSaver SLV unit.

Security and Logins.

access to the FrameSaver SLV and setting up logins.

Operation and Maintenance.

display unit identification information and perform file transfers, as well as how to display and interpret status and statistical information.

Troubleshooting.

alarm, and other information, as well as troubleshooting and test procedures.

Provides configuration information for the

Provides procedures for controlling

Provides device problem resolution,

Identifies how the

Shows how to

Provides procedures to

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vii

About This Guide

Section Description

Chapter 7

Chapter 8

Chapter 9

Appendix A

Appendix B

Appendix C

Appendix D

Setting Up OpenLane for FrameSaver Devices.

where installation and setup information is located and how FrameSaver units are supported.

Identifies

Setting Up NetScout Manager Plus for FrameSaver Devices.

application so it supports FrameSaver units.

Describes setup of the NetScout Manager Plus

Setting Up Network Health for FrameSaver Devices.

Describes setup of Concord’s Network Health application so reports can be created for FrameSaver units, and identifies those reports that apply to FrameSaver units.

Menu Hierarchy

how the user interface screens are organized.

. Contains a graphical representation of

SNMP MIBs and Traps, and RMON Alarm Defaults.

Identifies the MIBs supported and how they can be downloaded, describes the unit’s compliance with SNMP format standards and with its special operational trap features, and describes the RMON-specific user history groups, and alarm and event defaults.

Connectors, Cables, and Pin Assignments.

rear panel, tells what cables are needed, and provides pin assignments for interfaces and cables.

Shows the

Technical Specifications.

Appendix E Index Lists key terms, acronyms, concepts, and sections.

A master glossary of terms and acronyms used in Paradyne documents is available on the World Wide Web at www.paradyne.com. Select

Technical Manuals →Technical Glossary

Equipment List.

Library

→

viii

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Product-Related Documents

Document Number Document Title

Paradyne FrameSaver Documentation:

About This Guide

9664-A2-GL10 9664-A2-GN10

Paradyne OpenLane NMS Documentation:

7800-A2-GZ41

7800-A2-GZ42

NetScout Documentation:

2930-170 2930-610 2930-620

2930-788

Concord Communications Documentation:

09-10010-005 09-10020-005 09-10050-002

FrameSaver SLV 9664 Quick Reference FrameSaver SLV 9664 Installation Instructions

OpenLane 5.x Service Level Management for UNIX Quick Start Installation Instructions

OpenLane 5.x Service Level Management for Windows NT Quick Start Installation Instructions

NetScout Probe User Guide NetScout Manager/Plus User Guide NetScout Manager/Plus & NetScout Server

Administrator Guide NetScout Manager Plus Set Up & Installation Guide

Network Health User Guide Network Health Installation Guide Network Health – Traffic Accountant Reports Guide

09-10070-001

Contact your sales or service representative to order product documentation. Complete Paradyne documentation for this product is available at

www.paradyne.com. Select To order a paper copy of this manual:

H Within the U.S.A., call 1-800-PARADYNE (1-800-727-2396) H Outside the U.S.A., call 1-727-530-8623

Network Health Reports Guide

Library →Technical Manuals.

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About This Guide

Conventions Used

Convention Used When Used

Menu selection sequence

(Path:) To provide a check point that coincides with the

Brackets [ ] To indicate multiple selection choices when

Text highlighted in red To indicate a hyperlink to additional information

To provide an abbreviated method for indicating the selections to be made from a menu or selections from within a menu before performing a procedural step.

For example,

Main Menu →Status →System and Test Status

indicates that you should select Status from the Main Menu, then select System and Test Status.

menu path shown at the top of the screen. Always shown within parentheses so you can verify that you are referencing the correct table (e.g., Path: main/config/alarm).

multiple options can be displayed (e.g., Clear [

Network/Port-1

when viewing this manual online. Click on the highlighted text.

] Statistics).

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About the FrameSaver SLV 9664

This chapter includes the following:

SLM Overview

FrameSaver SLV 9664 Features

SLM Overview

The Service Level Management (SLM) Solution consists of:

H FrameSaverr SLV units

H OpenLaner SLM system H NetScout Manager Plus application H Standalone NetScout Probes, if needed

This solution provides increased manageability, monitoring, and diagnostics so customers can identify problems more efficiently, troubleshoot those problems faster, and maximize their network to control costs. It is also compatible with Concord Communication’s Network Health software.

FrameSaver SLV (Service Level Verifier) 9664 units add superior diagnostic capability, end-to-end visibility, accurate network performance reporting, and SLM intelligence to frame relay network connections that use dedicated ISDN BRI (Integrated Services Digital Network Basic Rate Interface) access. FrameSaver SLV 9664 units are installed between a DTE (e.g., router) and any type of NT1 (Network Termination 1) device providing a standard ISDN S/T interface.

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About the FrameSaver SLV 9664

FrameSaver SLV 9664 Features

The FrameSaver SLV unit provides the following features:

H Intelligent Service Level Verification. Provides accurate throughput,

latency, and availability measurements to determine network performance and whether service level agreements (SLAs) are being met, along with SLA reporting. SLA parameter thresholds can be configured to provide proactive notification of a developing network problem.

H Security. Provides multiple levels of security to prevent unauthorized access

to the unit.

H TruePutt Technology. Using Frame Delivery Ratios (FDR) and Data

Delivery Ratios (DDR), throughput (within and above CIR, as well as between CIR and EIR, and above EIR) can be measured precisely, eliminating inaccuracies due to averaging. These ratios are available through OpenLane SLV reports.

H Frame Relay Aware Management. Supports diagnostic and network

management features over the frame relay network using the Annex-A, Annex-D, and Standard UNI (User Network Interface) LMI management protocol. The unit’s frame relay capability also supports:

— Inband management channels over the frame relay network using

dedicated PVCs. — Unique nondisruptive diagnostics. — CIR monitoring on a PVC basis. — Multiple PVCs on an interface. — Multiplexing management PVCs with user data PVCs. — Multiplexing multiple PVCs going to the same location onto a single

network PVC.

H Auto-Configuration. Provides the following automatic configuration features:

— Frame Relay Discovery – For automatic discovery of network DLCIs and

configuration of a user data port DLCI, the PVC connection, and a

management PVC, which is multiplexed with user data DLCIs. — LMI Protocol Discovery – For automatic configuration of the protocol

being used by the network. — DLCI Deletion – For automatic removal of configuration of unused DLCIs

from the unit’s configuration and statistical databases. — CIR Determination – For automatic recalculation of the committed rate

measurement interval (Tc) and excess burst size (Be) when a DLCI’s CIR

changes.

Excess burst size (Be) and committed burst size (Bc) are recalculated

when Committed Burst Size Bc (Bits) is set to CIR. The committed rate

measurement interval (Tc) is recalculated when Committed Burst Size Bc

(Bits) is set to Other.

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About the FrameSaver SLV 9664

H RMON-Based User History Statistics Gathering. Provides everything

needed to monitor network service levels, plus throughput with accurate data delivery, network latency, and LMI and PVC availability.

In addition, port bursting statistics are kept for all frame relay links. These statistics are available real-time via the Enterprise MIB and historically as an RMON2 User History object. In future releases of the OpenLane SLM system, this will enable even more accurate calculations of utilization.

H Network User History Synchronization. Allows correlation of RMON2 User

History statistics among all SLV devices in a network for more accurate OpenLane SLV reports. Using a central clock, called the network reference time, all SLV device user history statistics are synchronized across the network, further enhancing the accuracy of OpenLane SLV reports.

H Extensive Testing Capability. Provides a variety of tests to identify

and diagnose device, network, and other problems. These tests can be commanded from the unit’s menu-driven user interface or the OpenLane system (using its easy-to-use Diagnostic Troubleshooting feature).

These tests include V.54 or FT1-ANSI data channel loopback support so the frame relay network service provider can perform a physical loopback from its own switch without having to contact the leased line provider for loopback activation.

H Dedicated Troubleshooting PVC. Provides a troubleshooting management

link that helps service providers isolate problems within their network. This feature can be configured from the menu-driven user interface.

H Maximum Number of PVCs and Management PVCs Supported.

Feature

Through Connections (PVCs) 16 Dedicated Management PVCs 2

FrameSaver SLV 9664

H CLLM Protocol Support. Allows passing of CLLM (Consolidated Link Layer

Management) protocol messages so customer premises equipment (e.g., the router) can cooperate with the network in managing congestion.

H Router-Independence. Unique diagnostics, performance monitoring,

PVC-based in-band network management, and SNMP connectivity is not dependent upon external routers, cables, or LAN adapters.

H Inverse ARP and Standard RIP Support. Provides Inverse ARP (Address

Resolution Protocol) support so the frame relay router at one end of a management PVC can acquire the IP address of a FrameSaver unit at the other end of the PVC. Standard RIP (Routing Information Protocol) allows the router to automatically learn the routes to all FrameSaver units connected to that FrameSaver unit.

9664-A2-GB20-00

H LMI Packet Capture. Provides a way to upload data that has been captured

in a trace file so the data can be uploaded and transferred to a Network Associates Sniffer for analysis, or viewed via the menu-driven user interface. The 12 most recent LMI messages can be displayed from the menu-driven user interface.

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1-3

About the FrameSaver SLV 9664

H ATM VPI/VCI and DLCI Correlation. For networks with both ATM and frame

relay-access endpoints, allows the FrameSaver unit to report the originating Virtual Path or Channel Identifier (VPI/VCI) in the far-end ATM-access endpoint where the local DLCI is mapped so they can be correlated for OpenLane SLV reports.

H Back-to-Back Operation. Allows two FrameSaver devices to be connected

via a leased-line network or simulation so a point-to-point configuration can be implemented. When the unit is operating in this mode, the frame relay operating rate is configurable and the unit assumes the network side personality of the UNI.

H Configuration Upload/Download and Software Download Capability.

Provides quick transfer of configuration options to and from nodes and software downloads while the unit is running using the standard File Transfer Protocol (FTP). Two software images can be stored.

H Dual Flash Memory. Allows software upgrades while the unit is up and

running. Two software loads can be stored and implemented at the user’s discretion.

H OpenLane Service Level Management Solution. Provides an

advanced, standards-based performance monitoring and management application.

Being standards-based, the OpenLane SLM system can also be used with other management applications like HP OpenView or IBM’s NetV iew. OpenLane includes HP OpenView adapters for integrating OpenLane features with the OpenView Web interface.

Being Web-based, the OpenLane system provides Web access to the data contained in the database to provide anytime, anywhere access to this information via a Web browser.

Some of the OpenLane SLM system’s features include:

— Real-time performance graphs provide exact performance measurement

details (not averages, which can skew performance results) of service

level agreement (SLA) parameters. — Historical SLV graphs provide service level management historical

reports so frame relay SLAs can be verified. — Diagnostic troubleshooting provides an easy-to-use tool for performing

tests, which include end-to-end, PVC loopback, connectivity, and physical

interface tests. — Basic configuration allows you to configure FrameSaver devices, and set

RMON alarms and thresholds. Network DLCI Circuit IDs can also be

assigned. — Automatic SLV device and PVC discovery allows all SLV devices with

their SLV Delivery Ratio configuration option enabled to be discovered

automatically, along with their PVCs. — A FrameSaver unit can be reset from the OpenLane system.

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About the FrameSaver SLV 9664

— Firmware downloading provides an easy-to-use tool for downloading to

an entire network or a portion of the network. — On-demand polling of FrameSaver devices, and SNMP polling and

reporting are available.

H NetScout Manager Plus and NetScout Probe Support. Provides complete

LAN and WAN traffic analysis and monitoring functions for FrameSaver SLV devices. The following features are supported using this application:

— Thresholds for RMON 1 (Remote Monitoring, Version 1) alarms and

events can be configured. — Performance monitoring can be performed using collected RMON 2

(Version 2) data. NetScout Manager Plus’s Protocol Directory and

Distribution functionality allows FrameSaver devices to measure up to

eleven network-layer protocols and report the amount of traffic generated

by each. Its IP Top T alkers and Listeners reporting identifies the devices

using network bandwidth for traffic and protocol analysis, identifying the

network’s top six users. In addition, it collects performance statistics from

FrameSaver devices. Up to 900 samples can be stored in 15-minute

buckets, with 96 buckets in a 24-hour period, for up to five days worth of

data. — Optional standalone NetScout Probes can be used with FrameSaver

devices at sites where full 7-layer monitoring, an unlimited number of

protocols, and advanced frame capture and decode capabilities are

desired.

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About the FrameSaver SLV 9664

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User Interface and Basic Operation

This chapter tells you how to access, use, and navigate the menu-driven user interface. It includes the following:

Logging On

Main Menu

Screen Work Areas

Navigating the Screens

—

Keyboard Keys

—

Function Keys

—

Selecting from a Menu

—

Switching Between Screen Areas

—

Selecting a Field

—

Entering Information

What appears on the screens depends on:

H Current configuration – How your network is currently configured. H Security access level – The security level set by the system administrator

for each user.

H Data selection criteria – What you entered in previous screens.

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User Interface and Basic Operation

Logging On

Start a session using one of the following methods:

H Telnet session via:

— An in-band management channel through the frame relay network. — A local in-band management channel configured on the DTE port

between the FrameSaver unit and the router.

H Direct terminal connection over the COM port.

When logging on, the User Interface Idle screen appears.

H If no security was set up or security was disabled, the Main Menu screen

appears (see page 2-4). You can begin your session.

H If security was set up and is enabled, you are prompted for a login. Enter

your login ID and password.

When the user interface has been idle, a session is automatically ended and the screen goes blank when the unit times out. Press Enter to reactivate the interface.

" Procedure

To log in when security is being enforced:

1. Type your assigned Login ID and press Enter.

2. Type your Password and press Enter. — Valid characters – All printable ASCII characters — Number of characters – Up to 10 characters can be entered in the

— Case-sensitive – Yes

An asterisk (*) appears in the password field for each character entered.

If your login was . . .

V alid Main Menu appears (see page 2-4). Begin your session. Invalid Message, Invalid Password, appears on line 24, and

Then the . . .

the Login screen is redisplayed. After three unsuccessful attempts:

– A Telnet session is closed. – The User Interface Idle screen appears for a directly

connected terminal.

– An SNMP trap is generated. Access is denied. See your system administrator to verify your login (Login

ID/Password combination).

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User Interface and Basic Operation

If two sessions are already active, wait and try again.

H If attempting to access the unit through Telnet, the local T elnet client process

returns a Connection refused: message at the bottom of the screen.

H If attempting to access the unit over the COM port, not via Telnet, the

User Interface Already In Use screen is redisplayed. The type of connection (Telnet Connection or Direct COM Port Connection)

for each current user is identified, along with the user’s login ID.

" Procedure

To end the session:

1. Press Ctrl-a to switch to the function keys area of the screen.

2. Type e (E — For a COM port-connected terminal or modem, the session is ended. — For a Telnet connection, the session is closed and, if no other Telnet or

If ending a session from the Configuration branch, see

Options

xit) and press Enter.

FTP session is occurring over the connection, the modem is disconnected.

Saving Configuration

in Chapter 3,

Configuration

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User Interface and Basic Operation

Main Menu

Entry to all of the FrameSaver unit’s tasks begins at the Main Menu, which has five menus or branches. The Access Level at the top of the screen only appears when security has been set up.

main Access Level: 1 9664 Device Name: Node A 05/26/1999 23:32

MAIN MENU

Status Test Configuration Auto-Configuration Control

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Ctrl-a to access these functions E

xit

Select . . . To . . .

Status View diagnostic tests, interfaces, PVC connections, and

statistics. You can also display LEDs and FrameSaver unit

identity information. Test Select and cancel test for the FrameSaver unit’s interfaces. Configuration Display and edit the configuration options. Auto-Configuration Configure basic access unit setup automatically based upon a

selected application. You can automatically populate network

and data port DLCI configuration options with numeric settings. Control Control the asynchronous user interface for call directories,

device naming, long administration, and selecting software

releases. You can also initiate a power-on reset of the

FrameSaver unit.

See Appendix A,

Menu Hierarchy

, for a pictorial view of the menu hierarchy,

which represents the organization of the FrameSaver unit’s menus and screens.

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Screen Work Areas

There are two user work areas:

H Screen area – Where you input information into fields. H Function keys area – Where you perform specific screen functions.

Below is a sample configuration screen.

Menu Path

main /config/system/slv 9664. . Device Name: Node A 05/26/1999 23:32

User Interface and Basic Operation

Model Number

Date and Time

Device

Name

Screen

Area

Function

Keys Area

Message Area

SERVICE LEVEL VERIFICATION SYSTEM OPTIONS

SLV Sample Interval (secs): 60 SLV Delivery Ratio: Disable

DLCI Down on SLV Timeout: Enable SLV Timeout Error Event Threshold: 3 SLV Timeout Clearing Event Threshold: 1

SLV Packet Size (bytes): 64

SLV Synchronization Role: Tributary

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Ctrl-a to access these functions, ESC for previous menu M S

ave

ainMenu Exit

Screen Format Description

Menu Path Menu selections made to reach the current screen. Device Name Customer-assigned identification of the FrameSaver

unit. 9664 FrameSaver unit’s model number. Screen Area Selection, display, and input fields for monitoring and

maintaining the FrameSaver unit. Function Keys Area Specific functions that can be performed by pressing

a specified key , then pressing Enter. Message Area System-related information and valid settings for

input fields in the lower left corner.

System and Test Status messages in the lower right

corner.

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User Interface and Basic Operation

Navigating the Screens

You can navigate the screens by:

H Using keyboard keys. H Switching between the two screen work areas using function keys.

Keyboard Keys

Use the following keyboard keys to navigate within the screen area:

Press . . . To . . .

Ctrl-a Move cursor between the screen area and the

Esc Return to the previous screen.

screen function keys area.

Right Arrow (on same screen row), or Tab (on any screen row)

Left Arrow (on same screen row), or Ctrl-k

Backspace Move cursor one position to the left or to the

Spacebar Select the next valid value for the field. Delete (Del) Delete character that the cursor is on. Up Arrow or Ctrl-u Move cursor up one field within a column on the

Down Arrow or Ctrl-d Move cursor down one field within a column on

Right Arrow or Ctrl-f Move cursor one character to the right if in edit

Left Arrow or Ctrl-b Move cursor one character to the left if in edit

Ctrl-l Redraw the screen display, clearing information

Enter (Return) Accept entry or, when pressed before entering

Move cursor to the next field.

Move cursor to the previous field.

last character of the previous field.

same screen.

the same screen.

mode.

typed in but not yet entered.

data or after entering invalid data, display valid options on the last row of the screen.

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9664-A2-GB20-00

Function Keys

User Interface and Basic Operation

All function keys (located in the lower part of the screen; see the example on

page 2-5) operate the same way throughout the screens. They are not

case-sensitive, so upper- or lowercase letters can be used interchangeably. These keys use the following conventions:

For the screen

Select . . .

M or m MainMenu Return to the Main Menu screen. E or e Exit Terminate the asynchronous terminal session. N or n New Enter new data. O or o Modify Modify existing data. L or l Delete Delete data. S or s Save Save information.

function . . .

And press Enter to . . .

R or r Refresh Update screen with current information. C or c ClrStats Clear network performance statistics and refresh the

screen.

V ariations include:

H ClrSLV&DLCIStats for clearing SLV and DLCI

statistics.

H ClrLinkStats for clearing frame relay link statistics.

U or u PgUp Display the previous page. D or d PgDn Display the next page.

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User Interface and Basic Operation

Selecting from a Menu

Procedure

To select from a menu:

1. Tab or press the down arrow key to position the cursor on a menu selection, or press the up arrow key to move the cursor to the bottom of the menu list.

Each menu selection is highlighted as you press the key to move the cursor from position to position.

2. Press Enter. The selected menu or screen appears.

" Procedure

To return to a previous screen, press the Escape (Esc) key until you reach the desired screen.

Switching Between Screen Areas

Use Ctrl-a to switch between screen areas (see the example on page 2-5).

" Procedure

To switch to the function keys area:

1. Press Ctrl-a to switch from the screen area to the function keys area.

2. Select either the function’s designated (underlined) character or Tab to the desired function key.

3. Press Enter. The function is performed.

To return to the screen area, press Ctrl-a again.

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9664-A2-GB20-00

Selecting a Field

Entering Information

User Interface and Basic Operation

Once you reach the desired menu or screen, select a field to view or change, or issue a command.

Press the Tab or right arrow key to move the cursor from one field to another. The current setting or value appears to the right of the field.

You can enter information in one of three ways. Select the field, then:

H Manually type in (enter) the field value or command.

Example:

Entering bjk as a user’s Login ID on the Administer Logins screen (from the Control menu/branch).

H Type in (enter) the first letter(s) of a field value or command, using the unit’s

character-matching feature.

Example:

When configuring a port’s physical characteristics with the Port (DTE) Initiated Loopback configuration option/field selected (possible settings include Disable, Local, DTPLB, DCLB, and Both), entering d or D displays the first value starting with d – Disable. In this example, entering dt or DT would display DTPLB as the selection.

H Switch to the function keys area and select or enter a designated

function key.

Example:

To save a configuration option change, select Save. S or s is the designated function key.

If a field is blank and the Message area displays valid selections, press the spacebar; the first valid setting for the field appears. Continue pressing the spacebar to scroll through other possible settings.

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Configuration

This chapter includes the following:

Basic Configuration

—

Configuration Option Areas

—

Accessing and Displaying Configuration Options

—

Changing Configuration Options

—

Saving Configuration Options

—

Minimal Configuration Before Deploying Remote Units

Entering System Information and Setting the System Clock

Setting Up for Trap Dial-Out

—

Setting Up Call Directories for Trap Dial-Out

Setting Up Auto-Configuration

—

Selecting a Frame Relay Discovery Mode

—

Automatically Removing a Circuit

Setting Up Management

—

Setting Up Local Management at the Central Site

—

Setting Up So the Router Can Receive RIP

—

Setting Up Service Provider Connectivity at the Central Site

Setting Up Back-to-Back Operation

—

Changing Operating Mode

Configuration Option Tables

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Configuration

Configuring the Overall System

—

Configuring Frame Relay and LMI for the System

—

Configuring Service Level Verification Options

—

Configuring General System Options

Configuring the Physical Interfaces

—

Configuring the User Data Port

Configuring Frame Relay for an Interface

Manually Configuring DLCI Records

Configuring PVC Connections

Setting Up Management and Communication Options

—

Configuring Node IP Information

—

Configuring Management PVCs

—

Configuring General SNMP Management

—

Configuring Telnet and/or FTP Session Support

—

Configuring SNMP NMS Security Options

—

Configuring SNMP Traps and Trap Dial-Out

—

Configuring the Communication Port

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+ 210 hidden pages