Panasonic of North America 96NKX TGA277 User Manual
Operating Instructions
Digital Cordless Answering System
Digital Cordless Phone
Model No. KX-TG2711
KX-TG2712
Model No. KX-TG2721
KX-TG2722
KX-TG323SK
Model shown is KX-TG2711.
Before initial use, see “Getting Started”
on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
Consulte “Guía Rápida Española”, página 39.
For assistance, visit our Web site: http://www.panasonic.com/help for customers
in the U.S.A. or Puerto Rico.
Please register your product: http://www.panasonic.com/prodreg
PNQX6299ZA_0628_v0.1.2.pdf 1 2013/06/28 16:49:34
Introduction
Model composition .......................................3
Accessory information ..................................3
Important Information
For your safety .............................................5
Important safety instructions ........................6
For best performance ...................................6
Other information .........................................7
Specifications ...............................................8
Getting Started
Setting up .....................................................9
Note when setting up .................................10
Intelligent eco mode ...................................10
Controls ......................................................11
Display .......................................................12
Initial settings .............................................12
Making/Answering Calls
Making calls ...............................................14
Answering calls ..........................................14
Useful features during a call ..
.....................15
Shared Phonebook
Shared phonebook .....................................17
Programming
Programmable settings ..............................19
Registering a unit .......................................21
Caller ID Service
Using Caller ID service ...............................22
Caller list ....................................................22
Answering System
Answering system ......................................24
Turning the answering system on/
off ...............................................................24
Greeting message ......................................24
Listening to messages using the base
unit .............................................................25
Listening to messages using the
handset ......................................................25
Remote operation .......................................26
Answering system settings .........................27
Voice Mail Service
Voice mail service ......................................29
Intercom/Locator
Intercom .....................................................30
Handset locator ..........................................30
Transferring calls, conference calls ..
..........30
Useful Information
Wall mounting ............................................31
Error messages ..........................................32
Troubleshooting .........................................32
FCC and other information .........................36
Guía Rápida Española
Guía Rápida Española ...............................39
Appendix
Customer services .....................................43
Warranty (For United States and Puerto
Rico) ...........................................................44
Index
Index...........................................................46
2
Table of Contents
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Model composition
Series Model No.
Base unit Handset
Part No. Part No. Quantity
KX-TG2711
s
eries
KX-TG2711 KX-TG2711 KX-TGA277 1
KX-TG2712 KX-TG2711 KX-TGA277 2
KX-TG2721
s
eries
KX-TG2721 KX-TG2721 KX-TGA277 1
KX-TG2722 KX-TG2721 KX-TGA277 2
KX-TG323SK KX-TG2721 KX-TGA277 3
Accessory information
Supplied accessories
No.
Accessory item/
O
rder number
Quantity
KX-TG2711
K
X-TG2721
KX-TG2712
K
X-TG2722
KX-TG323SK
A AC adaptor/
P
NLV226Z
1 2 3
B Telephone line cord/
P
QJA10075Z
1 1 1
C Rechargeable batteries/
H
HR-4DPA
2 4 6
D
Handset cover
*
1, *2
1 2 3
E
Charger
*
3
– 1 2
*1 The handset cover comes attached to the handset.
*2 PNYNTGA277MR: Black/Metallic gray, PNYNTGA277WR: White
*3 PNLC1030YB: Black, PNLC1030YM: Metallic gray, PNLC1030ZW: White
A B C D E
For assistance, please visit http://www.panasonic.com/help
3
Introduction
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Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information (page 43).
Accessory item Order number
Rechargeable
b
a
tteries
HHR-4DPA
*1
R T
o order, please call 1-800-332-5368 or visit
http://www.panasonic.com/batterystore
Battery type:
– N
ickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
T-adaptor KX-J66
Range extender
KX-TGA405
*
2
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
*2
By installing this unit, you can extend the range of your phone system to include areas
where reception was previously not available. This product can be purchased online.
Please visit our Web site:
http://www.panasonic.com/RangeExtender
Expanding your phone system
Handset (optional): KX-TGA421
You can expand your phone system by
re
gistering optional handsets (6 max.) to a
single base unit.
R Optional handset is a different design from
that of the supplied handsets.
R You cannot purchase the supplied handset
(KX-TGA277) separately.
4
For assistance, please visit http://www.panasonic.com/help
Introduction
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For your safety
T
o prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
R U
se only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact
the Panasonic Call Center at
1-800-211-PANA (1-800-211-7262).
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
R Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
R T
o prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
R D
o not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
Operating safeguards
R U
nplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
R C
onsult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of
1.92 GHz to 1.93 GHz, and the RF
transmission power is 115 mW (max.).)
R Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
R N
ever install telephone wiring during an
electrical storm.
R Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
R This product is unable to make calls when:
For assistance, please visit http://www.panasonic.com/help
5
Important Information
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– the handset batteries need recharging or
h
ave failed.
– there is a power failure.
Battery
R W
e recommend using the batteries noted
on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
R Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
R Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
Attention:
A nickel metal hydride battery that is
r
ecyclable powers the product you have
purchased.
Please call 1-800-8-BATTERY
(1-800-822-8837) for information on how to
recycle this battery.
Important safety
i
nstructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
R Coverage and voice quality depends on the
local environmental conditions.
6
For assistance, please visit http://www.panasonic.com/help
Important Information
PNQX6299ZA_0628_v0.1.2.pdf 6 2013/06/28 16:49:35
R I
f the reception for a base unit location is
not satisfactory, move the base unit to
another location for better reception.
Environment
R K
eep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
R The product should not be exposed to
direct sunlight.
R Do not place heavy objects on top of the
product.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
R The product should be kept away from heat
sources such as heaters, kitchen stoves,
etc. It should not be placed in rooms where
the temperature is less than 0 °C (32 °F) or
greater than 40 °C (104 °F). Damp
basements should also be avoided.
R The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
R W
ipe the outer surface of the product
with a soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.
Other information
C
AUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
Notice for product disposal, transfer,
o
r return
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Notice
ENERGY STAR
A
s an ENERGY STAR® Partner, Panasonic
has determined that this product meets the
ENERGY STAR guidelines for energy
efficiency. ENERGY STAR is a U.S.
registered mark.
For assistance, please visit http://www.panasonic.com/help
7
Important Information
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Specifications
R S
tandard:
DECT 6.0 (Digital Enhanced
Cordless Telecommunications 6.0)
R Frequency range:
1.92 GHz to 1.93 GHz
R RF transmission power:
115 mW (max.)
R Power source:
120 V AC, 60 Hz
R Power consumption:
Base unit*1:
Standby: Approx. 0.6 W
Maximum: Approx. 3.2 W
Base unit*2:
Standby: Approx. 0.7 W
Maximum: Approx. 3.5 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 1.8 W
R Operating conditions:
0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 %
relative air humidity (dry)
*1 KX-TG2711 series: page 3
*2 KX-TG2721 series: page 3
Note:
R Design and specifications are subject to
change without notice.
R The illustrations in these instructions may
vary slightly from the actual product.
8
For assistance, please visit http://www.panasonic.com/help
Important Information
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Setting up
Connections
R U
se only the supplied Panasonic AC
adaptor PNLV226.
R When mounting the unit on a wall, see
page 31.
n Base unit
Correct
Incorrect
Hook
“Click”
Press plug firmly.
*DSL/ADSL filter (not supplied) is required if
you have DSL/ADSL service.
To power outlet
To single-line
telephone jack
(RJ11C)
DSL/ADSL filter*
“Click”
n C
harger
To power outlet
Hooks
Battery installation
R USE ONLY Ni-MH batteries AAA (R03)
size.
R Do NOT use Alkaline/Manganese/Ni-Cd
batteries.
R Confirm correct polarities ( , ).
Rechargeable Ni-MH ONLY
Battery charging
C
harge for about 7 hours.
R When the batteries are fully charged,
“Fully charged” is displayed.
Confirm “Charging” is displayed.
For assistance, please visit http://www.panasonic.com/help
9
Getting Started
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Note when setting up
Note for connections
R T
he AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
During a power failure
R T
he unit will not work during a power
failure. We recommend connecting a
corded-type telephone (without AC adaptor)
to the same telephone line or to the same
telephone line jack using a Panasonic
T-adaptor (page 4).
Note for battery installation
R U
se the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 4, 6.
R Wipe the battery ends (
, ) with a dry
c
loth.
R Avoid touching the battery ends (
, )
o
r the unit contacts.
Note for battery charging
R I
t is normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.
Battery level
Icon Battery level
High
Medium
Low
Needs charging.
Panasonic Ni-MH battery
p
erformance (supplied batteries)
Operation Operating time
In continuous use
10 hours max.
*
1
Not in use (standby)
6 days max.
*
1
*1 If eco mode is on.
N
ote:
R Actual battery performance depends on
usage and ambient environment.
R Even after the batteries are fully charged,
the handset can be left on the base unit or
charger without any ill effect on the
batteries.
R The battery level may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and let it charge for at least
7 hours.
Intelligent eco mode
T
his feature automatically reduces handset
power consumption by suppressing handset
transmission power when the handset is close
to the base unit.
R When this feature is activated, “ECO” is
displayed.
R Eco mode is turned off when the clarity
booster is activated (page 15).
10
For assistance, please visit http://www.panasonic.com/help
Getting Started
PNQX6299ZA_0628_v0.1.2.pdf 10 2013/06/28 16:49:35
Controls
Handset
A
E
F
G
I
J
L
M
K
A
B
C
D
H
Speaker
M N
(Phonebook) MCLEARN
MZN (
Speakerphone)
M N
(TALK)
Dial keypad (*:
Tone)
Receiver
Display
MM
ENUNMOKN
MM
UTENMPAUSEN
MF
LASHN
MO
FFN
Microphone
Charge contacts
N
avigator key
– MDN,
MCN, MFN, or MEN: Scroll through various
lists and items.
–
VOL. (Volume: MDN
or MCN): Adjust the
receiver or speaker volume while talking.
– MFN CID (Caller ID): View the caller list.
– MEN REDIAL: View the redial list.
Base unit
n K
X-TG2711 series: page 3
BA
M N
(LOCATOR)
Charge contacts
For assistance, please visit http://www.panasonic.com/help
11
Getting Started
PNQX6299ZA_0628_v0.1.2.pdf 11 2013/06/28 16:49:35
n K
X-TG2721 series: page 3
A CDEB
HGF
I
MjN/M
kN (VOL.: Volume up/down)
M N
(ERASE)
M N
(PLAY)
Message indicator
Charge contacts
Speaker
M N/M N (Repeat/Skip)
MnN
(STOP)
M N
(LOCATOR)
M N
(ANSWER ON/OFF)
ANSWER ON/OFF indicator
Display
Handset display items
Item Meaning
Within base unit range
R W
hen flashing:
Handset is searching for the
base unit. (page 33)
ECO
Eco mode is on. (page 10)
[P]
Privacy mode is on. (page 20)
[1]
Handset number
Battery level
In use
R S
omeone is using the line.
R Answering system is being
used by the base unit.
*1
*1 KX-TG2721 series: page 3
Initial settings
n
Symbol meaning:
Symbol Meaning
Example:
MbN:
“Off”
Press MCN or MDN to select the
words in quotations.
Date and time
1 MM
ENUN
2 MbN: “Date and time” a MOKN
3 Enter the current month, date, and year
by selecting 2 digits for each.
Example: July 15, 2013
07 15 13
4 Enter the current hour and minute
(12-hour clock format) by selecting 2
digits for each.
Example: 9:30
09 30
5 *: Select “AM” or “PM”.
6 MOKN a MOFFN
Note:
R When English is selected as the display
language, 12-hour clock format is used.
When Spanish is selected, 24-hour clock
format is used.
R The date and time may be incorrect after a
power failure. In this case, set the date and
time again.
Display language
Y
ou can select either “English” or
“Español” as the display language. The
default setting is “English”.
1 MMENUN
2 MbN: “Initial setting” a MOKN
3 MbN: “Display settings” a MOKN
4 MbN: “Change language” a MOKN
5 MbN: Select the desired setting. a MOKN
6 MOFFN
12
For assistance, please visit http://www.panasonic.com/help
Getting Started
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Note:
R H
ow to change from Spanish back to
English:
A MM
ENUN
B MbN:
“Ajuste inicial” a MOKN
C MbN:
“Ajuste pantalla” a MOKN
D MbN:
“Cambiar idioma” a MOKN
E MbN:
“English” a MOKN a MOFFN
Voice guidance language
Available for:
KX-TG2721 series: page 3
You can select either “E
nglish” or
“Español” as the voice guidance language
of the answering system. The default setting is
“English”.
1 MMENUN
2 MbN: “Answering device” a MOKN
3 MbN: “Settings” a MOKN
4 MbN: “Voice prompt” a MOKN
5 MbN: Select the desired setting.
6 MOKN a MOFFN
Dialing mode
I
f you cannot make calls, change this setting
according to your telephone line service. The
default setting is “Tone”.
“Tone”: For tone dial service.
“Pulse”: For rotary/pulse dial service.
1 MMENUN
2 MbN: “Initial setting” a MOKN
3 MbN: “Set tel line” a MOKN
4 MbN: “Set dial mode” a MOKN
5 MbN: Select the desired setting.
6 MOKN a MOFFN
For assistance, please visit http://www.panasonic.com/help
13
Getting Started
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Making calls
1 L
ift the handset and dial the phone
number.
R To correct a digit, press MCLEARN.
2 Press M
N.
3 W
hen you finish talking, press MOFFN or
place the handset on the base unit or
charger.
Using the speakerphone
1 D
ial the phone number and press MZN.
R Speak alternately with the other party.
2 When you finish talking, press MOFFN.
Note:
R For best performance, use the
speakerphone in a quiet environment.
R To switch back to the receiver, press M
N.
Adjusting the receiver or speaker
v
olume
Press MDN or MCN repeatedly while talking.
Making a call using the redial list
The last 5 phone numbers dialed are stored in
the redial list (each 48 digits max.).
1 MEN REDIAL
2 MbN: Select the desired phone number.
3 M N
Erasing a number in the redial list
1 MEN
REDIAL
2 MbN: Select the desired phone number.
a MCLEARN
3 MbN: “Yes” a MOKN
4 MOFFN
Pause (for PBX/long distance service
u
sers)
A pause is sometimes required when making
calls using a PBX or long distance service.
When storing a calling card access number
a
nd/or PIN in the phonebook, a pause is also
needed (page 18).
Example: If you need to dial the line access
number “9” when making outside calls with a
PBX:
1 9 a MPAUSEN
2 Dial the phone number. a M
N
N
ote:
R A 3.5 second pause is inserted each time
MPAUSEN is pressed.
Answering calls
1 Lift the handset and press M N
or MZN
when the unit rings.
R You can also answer the call by
pressing any dial key from 0 to 9,
*, or #. (Any key answer feature)
2 When you finish talking, press MOFFN or
place the handset on the base unit or
charger.
Auto talk
Y
ou can answer calls simply by lifting the
handset off the base unit or charger. You do
not need to press M
N.
To turn this feature
on, see page 20.
Adjusting the handset ringer volume
n W
hile the handset is ringing for an
incoming call:
Press MDN or MCN repeatedly to select the
desired volume.
n Programming the volume beforehand:
1 MMENUN
2 MbN: “Initial setting” a MOKN
3 MbN: “Ringer settings” a MOKN
4 MbN: “Ringer volume” a MOKN
5 MbN: Select the desired volume.
6 MOKN a MOFFN
14
For assistance, please visit http://www.panasonic.com/help
Making/Answering Calls
PNQX6299ZA_0628_v0.1.2.pdf 14 2013/06/28 16:49:35
Temporary handset ringer off
W
hile the handset is ringing for a call, you can
turn the ringer off temporarily by pressing
MOFFN.
Adjusting the base unit ringer
v
olume
Available for:
KX-TG2721 series: page 3
Press MjN
or MkN repeatedly to select the
desired volume.
R To turn the ringer off, press and hold MkN
until the unit beeps.
Useful features during a
c
all
Hold
T
his feature allows you to put an outside call
on hold.
1 Press MMENUN during an outside call.
2 MbN: “Hold” a MOKN
3 To release hold, press M
N.
R A
nother handset user can take the call
by pressing M
N.
N
ote:
R If a call is kept on hold for more than 9
minutes, the call rings at your unit again.
After 1 additional minute on hold, the call is
disconnected.
R If another phone is connected to the same
line, you can also take the call by lifting its
handset.
Mute
While mute is turned on, you can hear the
other party, but the other party cannot hear
you.
1 Press MMUTEN during conversation.
2 T
o return to the conversation, press
MMUTEN again.
Flash
MF
LASHN allows you to use the special
features of your host PBX such as transferring
an extension call, or accessing optional
telephone services.
Note:
R To change the flash time, see page 20.
For call waiting or Call Waiting
C
aller ID service users
To use call waiting or Call Waiting Caller ID,
you must first subscribe with your service
provider/telephone company.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed after you hear
the call waiting tone on the handset.
1 Press MFLASHN to answer the 2nd call.
2 To switch between calls, press MFLASHN.
Note:
R Please contact your service provider/
telephone company for details and
availability of this service in your area.
Temporary tone dialing (for
r
otary/pulse service users)
You can temporarily switch the dialing mode
to tone when you need to access touch-tone
services (for example, answering services,
telephone banking services, etc.).
Press * before entering access numbers
which require tone dialing.
Handset clarity booster
T
his feature can improve sound clarity when
the handset is used in an area where there
may be interference. During an outside call,
For assistance, please visit http://www.panasonic.com/help
15
Making/Answering Calls
PNQX6299ZA_0628_v0.1.2.pdf 15 2013/06/28 16:49:35
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