Panasonic of North America 96NKX TG1221, 96NKX TGA120 User Manual

TG122x.book Page 1 Wednesday, September 29, 2010 2:13 PM

Operating Instructions

Digital Cordless Answering System

Model No. KX-TG1221

KX-TG1222

KX-TG1223

Model shown is KX-TG1221.

Before initial use, see “Getting Started” on page 8.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for future reference.

Consulte “Guía Rápida Española”, página 37.

This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company.

For assistance, visit our Web site: http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico.

Please register your product: http://www.panasonic.com/prodreg

TG122x.book Page 2 Wednesday, September 29, 2010 2:13 PM

Table of Contents

Introduction

Model composition. . . . . . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . . . . . 3

Important Information

For your safety. . . . . . . . . . . . . . . . . . . . . . . 5 Important safety instructions . . . . . . . . . . . . 6 For best performance . . . . . . . . . . . . . . . . . 6 Other information . . . . . . . . . . . . . . . . . . . . . 7 Specifications. . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Started

Setting up. . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Note when setting up . . . . . . . . . . . . . . . . . . 9 Intelligent eco mode. . . . . . . . . . . . . . . . . . . 9 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Initial settings . . . . . . . . . . . . . . . . . . . . . . . 11

Making/Answering Calls

Making calls . . . . . . . . . . . . . . . . . . . . . . . . 13 Answering calls . . . . . . . . . . . . . . . . . . . . . 13 Useful features during a call . . . . . . . . . . . 14

Shared Phonebook

Shared phonebook . . . . . . . . . . . . . . . . . . 16

Programming

Programmable settings . . . . . . . . . . . . . . . 18 Registering a unit. . . . . . . . . . . . . . . . . . . . 20

Caller ID Service

Using Caller ID service . . . . . . . . . . . . . . . 21 Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Answering System

Answering system . . . . . . . . . . . . . . . . . . . 23 Turning the answering system on/off . . . . . 23 Greeting message . . . . . . . . . . . . . . . . . . . 23 Listening to messages using the base unit 24 Listening to messages using the handset . 24 Remote operation . . . . . . . . . . . . . . . . . . . 25 Answering system settings . . . . . . . . . . . . 26

Voice Mail Service

Voice mail service . . . . . . . . . . . . . . . . . . . 28

Intercom/Locator

Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Handset locator . . . . . . . . . . . . . . . . . . . . . 29 Transferring calls, conference calls . . . . . . 29

Useful Information

Wall mounting (Charger only) . . . . . . . . . . .30 Error messages. . . . . . . . . . . . . . . . . . . . . .31 Troubleshooting . . . . . . . . . . . . . . . . . . . . .31 FCC and other information . . . . . . . . . . . . .35

Guía Rápida Española

Guía Rápida Española . . . . . . . . . . . . . . . .37

Appendix

Customer services . . . . . . . . . . . . . . . . . . .41 Warranty (For United States and Puerto Rico)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Index

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

2

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					Introduction
	Model composition
	Series	Model No.	Base unit	Handset
			Part No.	Part No.	Quantity
	KX-TG1221	KX-TG1221*1	KX-TG1221	KX-TGA120	1
	series
		KX-TG1222	KX-TG1221	KX-TGA120	2
		KX-TG1223	KX-TG1221	KX-TGA120	3

*1 Feature differences: Intercom calls can be made between handsets by purchasing and registering one or more optional handsets (page 4).

Accessory information

Supplied accessories

	No.	Accessory item/	Quantity
		Order number	KX-TG1221	KX-TG1222	KX-TG1223
	1	AC adaptor/PNLV226Z	1	2	3
	2	Telephone line cord/	1	1	1
		PQJA10075Z
	3	Rechargeable batteries/	2	4	6
		HHR-4DPA
	4	Handset cover*1/	1	2	3
		PNYNTGA652GR
	5	Charger*2	–	1	2
	*1 The handset cover comes attached to the handset.
	*2 PNLC1020ZN: Champagne gold
	PNLC1020ZT: Black metallic
	1	2	3	4	5

			For assistance, please visit http://www.panasonic.com/help				3

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Introduction

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information (page 41).

Accessory item	Order number
Rechargeable	HHR-4DPA*1
batteries	L To order, please call 1-800-332-5368 or visit
	http://www.panasonic.com/batterystore

Battery type:

–Nickel metal hydride (Ni-MH)

–2 x AAA (R03) size for each handset

T-adaptor KX-J66

*1 Replacement batteries may have a different capacity from that of the supplied batteries.

Expanding your phone system

You can expand your phone system by registering optional handsets (6 max.) to a single base unit.

LOptional handsets may be a different color from that of the supplied handsets.

Handset (optional): KX-TGA120

		4	For assistance, please visit http://www.panasonic.com/help

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Important Information

For your safety

To prevent severe injury and loss of life/

property, read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

L Use only the power source marked on the product.

LDo not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

LCompletely insert the AC adaptor/power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

LRegularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

LUnplug the product from power outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800- 211-PANA (1-800-211-7262).

LUnplug from power outlets and never touch the inside of the product if its casing has been broken open.

LNever touch the plug with wet hands. Danger of electric shock exists.

Installation

LTo prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.

LDo not place or use this product near automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

LDo not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

Operating safeguards

LUnplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.

L Do not disassemble the product.

LDo not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to

become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.

Medical

LConsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of 1.92 GHz to 1.93 GHz, and the RF transmission power is 115 mW (max.).)

LDo not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and location

LNever install telephone wiring during an electrical storm.

LNever install telephone line jacks in wet locations unless the jack is specifically designed for wet locations.

LNever touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

LUse caution when installing or modifying telephone lines.

LThe AC adaptor is used as the main disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

LThis product is unable to make calls when:

–the handset batteries need recharging or have failed.

–there is a power failure.

Battery

L We recommend using the batteries noted on page 4. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

L Do not mix old and new batteries.

LDo not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.

LExercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.

			For assistance, please visit http://www.panasonic.com/help				5

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Important Information

LCharge the batteries provided with or identified for use with this product only, in accordance with the instructions and limitations specified in this manual.

LOnly use a compatible base unit (or charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Attention:

A nickel metal hydride battery that is recyclable powers the product you have purchased.

Please call 1-800-8-BATTERY (1-800-822-8837) for information on how to recycle this battery.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1.Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3.Do not use the telephone to report a gas leak in the vicinity of the leak.

4.Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic units use radio waves to communicate with each other.

LFor maximum coverage and noise-free communications, place your base unit:

–at a convenient, high, and central location with no obstructions between the handset and base unit in an indoor environment.

–away from electronic appliances such as TVs, radios, personal computers, wireless devices, or other phones.

–facing away from radio frequency transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)

LCoverage and voice quality depends on the local environmental conditions.

LIf the reception for a base unit location is not satisfactory, move the base unit to another location for better reception.

Environment

LKeep the product away from electrical noise generating devices, such as fluorescent lamps and motors.

LThe product should be kept free from excessive smoke, dust, high temperature, and vibration.

LThe product should not be exposed to direct sunlight.

L Do not place heavy objects on top of the product.

LWhen you leave the product unused for a long period of time, unplug the product from the power outlet.

LThe product should be kept away from heat sources such as heaters, kitchen stoves, etc. It

should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.

LThe maximum calling distance may be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

LOperating the product near electrical appliances may cause interference. Move away from the electrical appliances.

Routine care

LWipe the outer surface of the product with a soft moist cloth.

LDo not use benzine, thinner, or any abrasive powder.

		6	For assistance, please visit http://www.panasonic.com/help

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Important Information

Other information

CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.

Notice for product disposal, transfer, or return

LThis product can store your private/ confidential information. To protect your privacy/confidentiality, we recommend that you

erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

Notice

Specifications

■Standard:

DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0)

■Frequency range:

1.92 GHz to 1.93 GHz

■RF transmission power:

115 mW (max.)

■Power source:

120 V AC, 60 Hz

■Power consumption: Base unit:

Standby: Approx. 0.7 W Maximum: Approx. 3.8 W

Charger:

Standby: Approx. 0.1 W Maximum: Approx. 2.6 W

■Operating conditions:

0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 % relative air humidity (dry)

Note:

LDesign and specifications are subject to change without notice.

LThe illustrations in these instructions may vary slightly from the actual product.

ENERGY STAR

As an ENERGY STAR® Partner, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark.

			For assistance, please visit http://www.panasonic.com/help						7

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Getting Started

Setting up

Connections

LUse only the supplied Panasonic AC adaptor PNLV226.

■ Base unit

Press plug firmly.

“Click”

Hooks “Click”

To single-line
telephone jack
(RJ11C)	DSL/ADSL filter*
(120 V AC, 60 Hz)

Correct Wrong

*DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.

■ Charger

Hooks

(120 V AC, 60 Hz)

Battery installation

LUSE ONLY Ni-MH batteries AAA (R03) size.

LDo NOT use Alkaline/Manganese/Ni-Cd batteries.

L Confirm correct polarities (S, T).

Rechargeable Ni-MH ONLY

LWhen the date and time setting is displayed, see page 11.

Battery charge

Charge for about 7 hours.

LWhen the batteries are fully charged,

“Fully charged” is displayed.

Confirm “Charging” is displayed.

		8	For assistance, please visit http://www.panasonic.com/help

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Getting Started

Note when setting up

Note for connections

LThe AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.)

LThe AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

During a power failure

The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a Panasonic T-adaptor (page 4).

Note for battery installation

LUse the supplied rechargeable batteries. For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 5.

LWipe the battery ends (S, T) with a dry cloth.

LAvoid touching the battery ends (S, T) or the unit contacts.

Note for battery charge

LIt is normal for the handset to feel warm during charging.

LClean the charge contacts of the handset, base unit, and charger with a soft and dry cloth once a month. Clean more often if the unit is exposed to grease, dust, or high humidity.

Battery level

Icon	Battery level
5	High
6	Medium
7	Low

Icon	Battery level
074	Needs charging.

Panasonic Ni-MH battery performance (supplied batteries)

Operation	Operating time
In continuous use	13 hours max.*1
Not in use	6 days max.*1
(standby)
*1 If Eco mode is on.
Note:

LActual battery performance depends on usage and ambient environment.

LEven after the handset is fully charged, the handset can be left on the base unit or charger without any ill effect on the batteries.

LThe battery level may not be displayed correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours.

Intelligent eco mode

This feature automatically reduces handset power consumption by suppressing handset transmission power when the handset is close to the base unit.

LWhen this feature is activated, “ECO” is displayed.

LEco mode is turned off when the clarity booster is activated (page 14).

			For assistance, please visit http://www.panasonic.com/help				9

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Getting Started

Controls

Handset

	F
	G
	H
A B	I
C	J
D	K

E

L

M

A

ASpeaker

B{k} (Phonebook) {CLEAR}

C{C} (TALK)

D{s} (SP-PHONE: Speakerphone)

EDial keypad (*: TONE)

FReceiver

GDisplay

H{MENU} {OK}

I{MUTE} {PAUSE}

J{OFF}

K{FLASH} {CALL WAIT}

LMicrophone

MCharge contacts

A Navigator key

–{^}, {V}, {<}, or {>}: Scroll through various lists and items.

–? VOL. (Volume: {^} or {V}): Adjust the receiver or speaker volume while talking.

–{<} CID (Caller ID): View the caller list.

–{>} REDIAL: View the redial list.

Base unit

A B

C D E F G H I

ACharge contacts

BSpeaker

C{ERASE}

D{■} (STOP)

E{7}/{8} (Repeat/Skip)

F{6} (PLAY)

Message indicator

G{LOCATOR}

H{ANSWER ON/OFF}

ANSWER ON/OFF indicator

IVOL. (Volume: {^}/{V})

Display

Handset display items

Item Meaning

wWithin base unit range

L When flashing: Handset is searching for the base unit. (page 32)

		10	For assistance, please visit http://www.panasonic.com/help

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Getting Started

Item	Meaning
ECO	Eco mode is on. (page 9)

[P]Call sharing mode is off. (page 19)

[1]Handset number

5	Battery level

In use L Someone is using the line.

LAnswering system is being used by another handset or the base unit.

Initial settings

Symbol meaning: Example: {r}: “Off”

Press {V} or {^} to select the words in quotations.

Important:

LWhen you install the batteries for the first time, the handset prompts you to set date and time. First press {OK}, then proceed to step 3 in “Date and time”, page 11.

Date and time

1{MENU}

2{r}: “Date and time” s{OK}

3Enter the current month, date, and year by selecting 2 digits for each. Example: July 15, 2011

)7 15 11

4Enter the current hour and minute (12hour clock format) by selecting 2 digits for each.

Example: 9:30

)9 3)

5Press *to select “AM” or “PM”.

6{OK} s{OFF}

Note:

LWhen English is selected as the display language, 12-hour clock format is used. When Spanish is selected, 24-hour clock format is used.

LThe date and time may be incorrect after a power failure. In this case, set the date and time again.

Display language

You can select either “English” or “Español” as the display language. The default setting is “English”.

1{MENU}

2{r}: “Initial setting” s{OK}

3{r}: “Display settings” s{OK}

4{r}: “Change language” s{OK}

5{r}: Select the desired setting.

6{OK} s{OFF}

Note:

LHow to change from Spanish back to English:

1{MENU}

2{r}: “Ajuste inicial” s{OK}

3{r}: “Ajuste pantalla” s{OK}

4{r}: “Cambiar idioma” s{OK}

5{r}: “English” s{OK} s{OFF}

Voice guidance language

You can select either “English” or “Español” as the voice guidance language of the answering system. The default setting is

“English”.

1{MENU}

2{r}: “Answering device” s{OK}

3{r}: “Settings” s{OK}

4{r}: “Voice prompt” s{OK}

5{r}: Select the desired setting.

6{OK} s{OFF}

Dialing mode

If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”.

“Tone”: For tone dial service. “Pulse”: For rotary/pulse dial service.

1 {MENU}

			For assistance, please visit http://www.panasonic.com/help				11

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Getting Started

2{r}: “Initial setting” s{OK}

3{r}: “Set tel line” s{OK}

4{r}: “Set dial mode” s{OK}

5{r}: Select the desired setting.

6{OK} s{OFF}

		12	For assistance, please visit http://www.panasonic.com/help

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Making/Answering Calls

Making calls

1Lift the handset and dial the phone number.

L To correct a digit, press {CLEAR}.

2Press {C}.

3When you finish talking, press {OFF} or place the handset on the base unit or charger.

Using the speakerphone

1Dial the phone number and press {s}. L Speak alternately with the other party.

2When you finish talking, press {OFF}.

Note:

LFor best performance, use the speakerphone in a quiet environment.

LTo switch back to the receiver, press

{s}/{C}.

Adjusting the receiver or speaker volume

Press {^} or {V} repeatedly while talking.

Making a call using the redial list

The last 5 phone numbers dialed are stored in the redial list (each 48 digits max.).

1{>} REDIAL

2{r}: Select the desired phone number.

3{C}

Erasing a number in the redial list

1{>} REDIAL

2{r}: Select the desired phone number. s{CLEAR}

3{r}: “Yes” s{OK}

4{OFF}

Pause (for PBX/long distance service users)

A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number

and/or PIN in the phonebook, a pause is also needed (page 17).

Example: If you need to dial the line access number “9” when making outside calls with a PBX:

19 s{PAUSE}

2Dial the phone number. s{C}

Note:

LA 3.5 second pause is inserted each time {PAUSE} is pressed. Repeat as needed to create longer pauses.

Answering calls

1Lift the handset and press {C} or {s} when the unit rings.

L You can also answer the call by pressing any dial key from )to 9, *, or (. (Any key answer feature)

2When you finish talking, press {OFF} or place the handset on the base unit or charger.

Auto talk

You can answer calls simply by lifting the handset off the base unit or charger. You do not need to press {C}. To turn this feature on, see page 19.

Adjusting the handset ringer volume

■While the handset is ringing for an incoming call:

Press {^} or {V} repeatedly to select the desired volume.

■Programming the volume beforehand:

1{MENU}

2{r}: “Initial setting” s{OK}

3{r}: “Ringer settings” s{OK}

4{r}: “Ringer volume” s{OK}

5{r}: Select the desired volume.

6{OK} s{OFF}

			For assistance, please visit http://www.panasonic.com/help				13

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Making/Answering Calls

Temporary handset ringer off

While the handset is ringing for a call, you can turn the ringer off temporarily by pressing

{OFF}.

Adjusting the base unit ringer volume

Press {^} or {V} repeatedly to select the desired volume.

LTo turn the ringer off, press and hold {V} until the unit beeps.

Useful features during a call

Hold

This feature allows you to put an outside call on hold.

1Press {MENU} during an outside call.

2{r}: “Hold” s{OK}

3To release hold, press {C}.

L Another handset user can take the call by pressing {C}.

Note:

LIf a call is kept on hold for more than 9 minutes, the call rings at your unit again. After 1 additional minute on hold, the call is disconnected.

LIf another phone is connected to the same line, you can also take the call by lifting its handset.

Mute

While mute is turned on, you can hear the other party, but the other party cannot hear you.

1Press {MUTE} during conversation.

2To return to the conversation, press {MUTE} again.

Flash

{FLASH} allows you to use the special features of your host PBX such as transferring

an extension call, or accessing optional telephone services.

Note:

L To change the flash time, see page 19.

For call waiting or Call Waiting Caller ID service users

To use call waiting, you must first subscribe to call waiting from your service provider/telephone company.

This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.

If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd caller’s information is displayed after you hear the call waiting tone on the handset.

1Press {CALL WAIT} to answer the 2nd call.

2To switch between calls, press {CALL WAIT}.

Note:

LPlease contact your service provider/ telephone company for details and availability of this service in your area.

Temporary tone dialing (for rotary/pulse service users)

You can temporarily switch the dialing mode to tone when you need to access touch-tone services (for example, answering services, telephone banking services, etc.).

Press *(TONE) before entering access numbers which require tone dialing.

Handset clarity booster

This feature can improve sound clarity when the handset is used in an area where there may be interference. During an outside call, this feature is turned on automatically when necessary.

Call share

You can join an existing outside call.

To join the conversation, press {C} when the other handset is on an outside call.

		14	For assistance, please visit http://www.panasonic.com/help

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Making/Answering Calls

Note:

LA maximum of 4 parties (including 1 outside party) can join a conversation using 3 extensions. (4-way conference)

LTo prevent other users from joining your conversations with outside callers, turn call sharing mode off (page 19).

			For assistance, please visit http://www.panasonic.com/help				15