Panasonic WV-TW310 Operating Instructions

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Operating Instructions

Wearable Camera

Model No. WV-TW310L

WV-TW310S

WV-TW310LE

WV-TW310SE

Before attempting to connect or operate this product, please read these instructions carefully and save this manual for future use.

The model number is abbreviated in some descriptions in this manual.

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Preface

About the user manuals

There are 2 sets of operating instructions for the WV-TW310L, WV-TW310S (P model), WV-TW310LE, WV-TW310SE (E model) as follows.

• Installation Guide: Explains how to install and connect devices.

• Operating Instructions (PDF): Explains how to perform the settings and how to operate this camera.

Adobe® Reader® is required to read these operating instructions (PDF) on the provided CD-ROM. When the Adobe Reader is not installed on the PC, download the latest Adobe Reader from the Adobe web site and install it. The model number is abbreviated in some descriptions in this manual. The screens used in these operating instructions show the case of WV-TW310L (P model). Depending on the model used, the screens shown in the explanations may differ to the actual camera screens.

Trademarks and registered trademarks

• Microsoft, Windows, Windows Vista, Internet Explorer, ActiveX and DirectX are either registered

trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

• Adobe, Acrobat Reader and Reader are either registered trademarks or trademarks of Adobe Systems

Incorporated in the United States and/or other countries.

• All other trademarks identified herein are the property of their respective owners.

Abbreviations

The following abbreviations are used in these operating instructions. The Wearable Camera is referred to as “the camera”. Microsoft® Windows® 7 is described as Windows 7. Microsoft® Windows Vista® is described as Windows Vista. Microsoft® Windows® XP SP3 is described as Windows XP. Windows® Internet Explorer® 9.0, Windows® Internet Explorer® 8.0, Windows® Internet Explorer® 7.0 and Microsoft® Internet Explorer® 6.0 are described as Internet Explorer. SDHC memory card is described as SD card or SD memory card.

Indemnity about recorded content

Panasonic does not accept any responsibility for damages directly or indirectly due to any type of problems that result in loss of recording or edited content, and does not guarantee any content if recording or editing does not work properly. Likewise, the above also applies in a case where any type of repair is made to the unit (including any other non-built-in memory related component).

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Product composition

This product is used in combination with the battery container and the conversion box.

<Camera> WV-TW310

Preface

<Battery container> WV-TB311 (Option)

<Conversion box> WV-TC312 (Option)

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Network (LAN)

Network Camera View 4S

Wearable Camera Agent Software

Wearable Camera Viewer Software

PC installed with software

Wearable Camera

Preface

System configuration

IMPORTANT

• Wearable Camera Agent Software uses directed broadcasts to search for the camera. The router that

you use must be configured to allow directed broadcast packets. If directed broadcast packets cannot be configured to be allowed, structure your system so that camera and the PC installed with software are on the same network segment.

• Use UDP port 10668 and 10669 for transmissions between the Wearable Camera Agent Software and

the camera. The router that you use must be configured to allow UDP port 10668 and 10669.

PC application

It is necessary to install Wearable Camera Agent Software and Wearable Camera Viewer Software to play data recorded with the camera. Refer to the Installation Guide for further information.

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Table of Contents

1 Record and play images ..........................................................................6

1.1 Start recording ..................................................................................................................6

1.2 Stop recording ...................................................................................................................6

1.3 Play images .......................................................................................................................6

2 Change the camera settings from a PC .................................................7

2.1 Change the camera settings ............................................................................................7

2.2 Viewer software .................................................................................................................9

2.3 About the “Live” page ....................................................................................................11

3 About the network security ...................................................................13

3.1 Equipped security functions ..........................................................................................13

4 Display the setup menu from a PC .......................................................14

4.1 How to display the setup menu .....................................................................................14

4.2 How to operate the setup menu .....................................................................................16

4.3 About the setup menu window ......................................................................................17

5 Configure the basic settings of the camera [Basic] ...........................18

5.1 Configure the basic settings [Basic] .............................................................................18

5.2 Configure the settings relating to the SD memory card [SD memory card] ..............20

6 Configure the settings relating to images [Image] .............................26

6.1 Configure the settings relating to images [Image] ......................................................26

6.1.1 Configure the settings relating to image quality (“Image adjust” setup menu) ...............27

6.1.2 Set mask areas ..............................................................................................................31

7 Configure the settings relating to the authentication [User

mng.] .......................................................................................................33

7.1 Configure the settings relating to the user authentication [User auth.] ....................33

8 Configuring the network settings [Network] .......................................35

8.1 Configure the network settings [Network] ....................................................................35

9 Maintenance of the camera [Maintenance] ..........................................38

9.1 Check the system log [System log] ...............................................................................38

9.2 Upgrade the firmware [Upgrade] ...................................................................................39

9.3 Reset the settings/Reboot the camera [Default reset] .................................................40

10 About the displayed system log ...........................................................42

11 Troubleshooting .....................................................................................44

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1 Record and play images

The following are descriptions of how to record and play images with the camera.

1.1 Start recording

1. Connect the battery container.

2. Turn the Power button to on.

® The PWR indicator lights and then starts blinking quickly. Wait until the PWR indicator lights or starts blinking slowly.

3. Press the REC button.

® When recording is started, the REC indicator lights or starts blinking slowly.

1.2 Stop recording

1. Press and hold the REC button for 2 seconds or more.

® The REC indicator starts blinking quickly. Processing for stopping recording takes place while the indicator is blinking quickly. When recording has completely stopped, the REC indicator goes off.

Note

• From [SD memory card recording] - [Recording duration] on the [SD memory card] tab of the “Basic”

page, recording can be automatically started or stopped, and recording can be stopped with the timer setting. (®page 20)

• When “Recording extension” is selected for “Key function”, and recording is set to be stopped with the

timer setting, the recording time can be extended by pressing the REC button (for less than 2 seconds) during recording.

1.3 Play images

1. Connect the camera with a PC. It is necessary to install Wearable Camera Agent Software and Wearable

Camera Viewer Software in advance to play recorded data. Refer to the Installation Guide for further information. ® Data recorded on the camera is uploaded to the PC with Wearable Camera Agent Software installed on the PC.

2. Play recorded data uploaded to the PC with Wearable Camera Viewer Software.

Refer to the help menu in the PC application for information about how to use the PC application.

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2 Change the camera settings from a PC

The following are descriptions of how to change the camera settings from a PC.

2.1 Change the camera settings

1. Start up the web browser.

2. Enter the IP address designated using the Panasonic “IP Setting Software” in the address box of the

browser.

• Example when entering an IPv4 address: http://URL registered using IPv4 address

http://192.168.0.10/

• Example when entering an IPv6 address: http://[URL registered using IPv6 address]

http://[2001:db8::10]/

IMPORTANT

• When the HTTP port number is changed from “80”, enter “http://IP address of the camera + : (colon)

+ port number” in the address box of the browser. (Example: http://192.168.0.11:8080)

• When the PC is in a local network, configure the proxy server setting of the web browser (under

[Internet Options...] under [Tools] of the menu bar) to bypass the proxy server for the local address.

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2 Change the camera settings from a PC

3. Press the [Enter] key on the keyboard.

→ The “Live” page will be displayed. Refer to page 11 for further information about the “Live” page.

When “On” is selected for “User auth.”, the authentication window will be displayed before displaying live images for the user name and password entries. The default user name and password are as follows. User name: admin Password: 12345

IMPORTANT

• To enhance the security, change the password for the user name “admin”. It is recommended to change

this password periodically.

• When displaying multiple H.264 images on a PC, images may not be displayed depending on the

performance of the PC.

Note

• The maximum number of concurrent access users are 4 users that receive H.264 images or 10 users

that receive JPEG images (maximum of 2 users during recording). Depending on factors such as the settings for “Max bit rate” and the status of the camera, the maximum number of concurrent access users may be restricted even more. When the maximum number of users are concurrently accessing the camera, the access limit message will be displayed for users who subsequently attempt to access the camera.

• The conditions for displaying H.264 live images are as follows: – A network connection must be established between the camera and the PC with Wearable Camera

Agent Software installed to it.

– The camera must be registered to Wearable Camera Agent Software.

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2 Change the camera settings from a PC

If these conditions are not met, the H.264 live images are not displayed and a screen similar to the following is displayed.

2.2 Viewer software

It is necessary to install the viewer software “Network Camera View 4S” to display images on a PC. This software can be installed directly from the camera or by double clicking “nwcv4Ssetup.exe” on the CD-ROM provided, and then following the on-screen instructions.

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2 Change the camera settings from a PC

IMPORTANT

• The default setting of “Automatic installation of viewer software(nwcv4Ssetup.exe)” is “On”. Follow the

instructions on page 49 when the message is displayed on the information bar of the browser.

• When the “Live” page is displayed for the first time, the install wizard of the ActiveX

to display images from the camera will be displayed. Follow the instructions of the wizard.

• Log onto the PC with administrator rights when installing the Viewer software.

• When the install wizard is displayed again even after completing the installation of the ActiveX, restart

the PC.

• The viewer software used on each PC should be licensed individually. The number of installations of

the viewer software from the camera can be checked on the [Upgrade] tab of the “Maintenance” page (®page 39). Refer to your dealer for the software licensing.

control required

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2.3 About the “Live” page

G HF

2 Change the camera settings from a PC

[Setup] button

Displays the setup menu. The button will turn green and the setup menu will be displayed.

[Live] button

Displays the “Live” page. The button will turn green and the “Live” page will be displayed.

[Compression] button

• [H.264] button: The letters “H.264” on the button will turn green and an H.264 image will be displayed.

• [JPEG] button: The letters “JPEG” on the button will turn green and a JPEG image will be displayed.

Camera title

The camera title entered for “Camera title” on the [Basic] tab will be displayed. (®page 18)

Personal ID

The Personal ID entered for “Personal ID” on the [User auth.] tab will be displayed. (®page 34)

[Maintenance] button

When the mouse pointer is placed over this button, message regarding the SD memory card’s lifetime is displayed.

Mic input button

Turns on/off the audio reception (hear audio from the camera on a PC). This button will be displayed only when “On1(not mute during pre recording)” or “On2(mute during pre recording)” is selected for “Audio” on the setup menu. (®page 20)

When this button is clicked, the button will turn into the

button and audio from the camera will not be heard. Audio volume can be adjusted (Low/ Middle/ High) by moving the volume cursor .

FTP access status indicator

The status of the FTP access to the camera can be checked with this indicator.

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2 Change the camera settings from a PC

When the FTP access starts, the FTP access indicator will light red. It will go off when the FTP access stops. Because the SD memory card is being accessed from the PC when the indicator is lit red, do not disconnect the cables or remove the SD memory card.

Main area

Images from the camera will be displayed in this area. The current time and date will be displayed according to the settings configured for “Time display format” and “Date/time display format”. (®page 18) The Personal ID will be displayed under the time and date according to the settings configured for “Personal ID on screen” and “Personal ID”.

IMPORTANT

• When a browser is closed when using Windows XP, the PC’s volume may be raised. Check the volume

setting each time after closing a browser.

Note

• When operated by a lower access level user, images displayed on the screen may be changed

temporarily. This does not affect operation of the camera.

• Depending on the PC in use, screen tearing* may occur when the shooing scene drastically changes

due to the GDI restrictions of the OS. *A phenomenon in which portions of the screen are displayed out of alignment.

• The conditions for displaying H.264 live images are as follows: – A network connection must be established between the camera and the PC with Wearable Camera

Agent Software installed to it.

– The camera must be registered to Wearable Camera Agent Software.

• When the “Live” page is displayed during downloading of the recorded data, the downloading speed

will go down. Also, the frame rate for the live image may become lower.

Only operable by users whose access level is “1. Administrator”.

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3 About the network security

3.1 Equipped security functions

The following security functions are featured in this camera.

Access restrictions by the user authentication It is possible to restrict users from accessing the camera by setting the user authentication to “On”.

(®page 33) Access restrictions by changing the HTTP port

It is possible to prevent illegal access such as port scanning, etc. by changing the HTTP port number. (®page 36)

IMPORTANT

• Design and enhance security countermeasures to prevent leakage of information such as image data,

authentication information (user name and password), etc. Perform the countermeasure such as access restriction using the user authentication.

• After the camera is accessed by the administrator, make sure to close the browser for added security.

• Change the administrator password periodically for added security.

3 About the network security

Note

• When user authentication (authentication error) has failed to pass 8 times within 30 seconds using the

same IP address (PC), access to the camera will be denied for a while.

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4 Display the setup menu from a PC

The settings of the camera can be configured on the setup menu.

IMPORTANT

• The setup menu is only operable by users whose access level is “1. Administrator”. Refer to

page 33 for how to configure the access level.

4.1 How to display the setup menu

1. Display the “Live” page. (®page 7)

2. Click the [Setup] button on the “Live” page.

→ The window with the user name and password entry fields will be displayed.

3. Click the [OK] button after entering the user name and the password.

The default user name and password are as follows. User name: admin Password: 12345

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4 Display the setup menu from a PC

→ The setup menu will be displayed. Refer to page 17 for further information about this menu.

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4 Display the setup menu from a PC

4.2 How to operate the setup menu

Menu buttons Setup page

1. Click the desired button in the frame on the left of the window to display the respective setup menu.

When there are tabs at the top of the “Setup” page displayed in the frame on the right of the window, click the desired tab to display and configure the setting items relating to the name of the tab.

2. Complete each setting item displayed in the frame on the right of the window.

3. After completing each setting item, click the [Set] button to apply them.

IMPORTANT

• When there are two or more [Set] and [Execute] buttons on the page, click the respective button to the

edited setting item.

When completing the setting items in field A, click the [Set] button (B) below field (A). The edited settings in field A will not be applied unless the [Set] button (B) below field (A) is clicked.

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In the same manner as above, click the [Set] button (D) below field C when completing the setting

items in field C.

4.3 About the setup menu window

4 Display the setup menu from a PC

[Setup] button

Displays the “Setup” page.

[Live] button

Displays the “Live” page.

[Basic] button

Displays the “Basic” page. The basic settings such as time and date and camera title, and the settings relating to the SD memory card can be configured on the “Basic” page. (®page 18)

[Image] button

Displays the “Image” page. The settings relating to image quality of H.264 camera images can be configured on the “Image” page. (®page 26)

[User mng.] button

Displays the “User mng.” page. The settings relating to the user authentication for accessing the camera can be configured on the “User mng.” page. (®page 33)

[Network] button

Displays the “Network” page. The network settings can be configured on the “Network” page. (®page 35)

[Maintenance] button

Displays the “Maintenance” page. System log check, firmware upgrade and initialization of the setup menu can be carried out on the “Maintenance” page. (®page 38)

Camera title

The title of the camera whose settings are currently being configured will be displayed.

Setup page

Pages of each setup menu will be displayed. There are tabs for some setup menus.

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5 Configure the basic settings of the camera [Basic]

The basic settings such as camera title, time and date, and SD memory card can be configured on the “Basic” page. The “Basic” page has 2 tabs; the [Basic] tab and the [SD memory card] tab.

5.1 Configure the basic settings [Basic]

Click the [Basic] tab on the “Basic” page. (®page 14, page 16) The settings such as the camera title, time and date, etc. can be configured on this page.

[Camera title]

Enter the title of the camera. Click the [Set] button after entering the title of the camera. The entered title will be displayed in the “Camera title” field.

• Available number of characters: 0 - 15 characters

• Unavailable characters: " &

• Default: WV-TW310L/WV-TW310S

[Date/time]

Enter the current time and date. When “12h” is selected for “Time display format”, “AM” or “PM” can be selected.

• Available range: 01/01/2011 00:00:00 - 31/12/2035 23:59:59

[Time display format]

Select the time display format from “24h”, “12h” and “Off”. Enter the current hour reflecting this setting when entering the current time and date for “Date/time”. To hide time and date, select “Off”.

• Default: 24h

[Date/time display format]

Select a date/time display format. When “2012/04/01 13:10:00” is set for “Date/time” after selecting “24h” for “Date/time display format”, time & date will be respectively displayed as follows.

• DD/MM/YYYY: 01/04/2012 13:10:00

• MM/DD/YYYY: 04/01/2012 13:10:00

• DD/Mmm/YYYY: 01/Apr/2012 13:10:00

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5 Configure the basic settings of the camera [Basic]

• YYYY/MM/DD: 2012/04/01 13:10:00

• Mmm/DD/YYYY: Apr/01/2012 13:10:00

• Default: – DD/MM/YYYY (E model) – Mmm/DD/YYYY (P model)

[Summer time (daylight saving)]

Select “On” or “Off” to determine whether or not to apply daylight saving time. Configure this setting if the summer time (daylight saving time) is applied in the location where the camera is in use.

• On: Applies summer time. An asterisk (*) will be displayed on the left side of the displayed time and date.

• Off: Does not apply summer time.

• Default: Off

[OSD position]

Select the position where the time and date and a character string to be displayed on the image of the “Live” page.

• Upper left: The above information will be displayed at the upper left corner of the main area on the

“Live” page.

• Lower left: The above information will be displayed at the lower left corner of the main area on the

“Live” page.

• Upper right: The above information will be displayed at the upper right corner of the main area on the

“Live” page.

• Lower right: The above information will be displayed at the lower right corner of the main area on the

“Live” page.

• Default: Upper left

[Status update mode]

Select an interval of the camera status notification from the following. When the status of the camera changes, FTP access status indicator will be displayed to notify of the camera status.

• Polling(30s): Updates the status each 30 seconds and provide notification of the camera status.

• Real time: Provide notification of the camera status when the status has changed.

• Default: Real time

Note

• Depending on the network environment, notification may not be provided in real time.

[Status reception port]

When selecting “Real time” for “Status update mode”, designate a port number to which the status change notification is to be sent.

• Available port number: 1 - 65535

• Default: 31004

The following port numbers are unavailable since they are already in use. 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 995, 10669, 10670

[Automatic installation of viewer software(nwcv4Ssetup.exe)]

Determine whether or not to install the viewer software from this camera.

• On: Installs the viewer software from the camera automatically.

• Off: The viewer software cannot be installed from the camera.

• Default: On

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5 Configure the basic settings of the camera [Basic]

IMPORTANT

• It is impossible to display images and to receive audio between the camera and the PC when the viewer

software “Network Camera View 4S” is not installed on the PC.

• The number of the viewer software installations can be checked on the [Upgrade] tab of the

“Maintenance” page.

• Recording stops when the settings are changed during recording.

5.2 Configure the settings relating to the SD memory card [SD memory card]

Click the [SD memory card] tab on the “Basic” page. (®page 14, page 16) The settings relating to the SD memory card can be configured on this page.

IMPORTANT

• When removing the SD memory card from the camera, make sure to turn the Power button off before

removing the SD memory card.

• There are limited times to overwrite on an SD memory card. When having a high frequency of

overwriting, the lifetime of the SD memory card may become shorter.

• The data writing speed will go down after data are repeatedly written down on an SD memory card.

• Recording stops when the settings are changed during recording.

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5 Configure the basic settings of the camera [Basic]

[Key function]

Set the operation to be performed when the REC button is pressed during recording.

• Recording extension: The recording time is extended when the REC button is pressed.

• Audio mute/unmute: Audio recording is switched from mute/unmute each time the REC button is pressed.

• Default: Recording extension

Note

• Operations for extending the recording and muting/unmuting the audio will start when the REC button

is released.

• Refer to page 22 for further information about key functions

SD memory card recording

[Recording duration]

Set the length of recording that can be done on the SD memory card.

• Auto: Recording is continuously performed.

• Continue: Recording starts when the REC button is pressed. Recording stops when the REC button is

held down.

• 10min/ 15min/ 20min/ 30min/ 60min/ 90min: Recording starts when the REC button is pressed.

Recording stops when the specified time is exceeded or the REC button is held down.

• Default: Continue

Note

• When set to “Auto”, recording cannot be started or stopped by pressing the REC button.

• When downloading of the recorded data is started by Wearable Camera Agent Software, the camera

enters a recording prohibited state and the recording stops. To start recording again, disconnect the network/charge cable from the conversion box and battery container, or disconnect the LAN cable.

[Pre recording duration]

Select whether or not to perform recording before the REC button is pressed. When “Recording duration” is set to “Auto”, this setting is unavailable. Off/ 15s/ 30s

• Default: 15s

Note

• When “30s” is selected for “Pre recording duration”, “8192kbps” cannot be selected for the “Max bit

rate”.

[Overwrite]

Determine whether or not to overwrite when the remaining capacity of the SD memory card becomes insufficient.

• On: Overwrites when the remaining capacity of the SD memory card becomes insufficient. (The oldest

image is the first to be overwritten.)

• Off: Stops saving images on the SD memory card when the SD memory card becomes full.

• Default: Off

[Audio]

Select whether or not to perform audio recording from the following.

• On1(not mute during pre recording): Audio is recorded.

• On2(mute during pre recording): Audio is recorded. However, audio is not recorded during pre recording.

• Off: Audio is not recorded

• Default: On2(mute during pre recording)

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Off

On1,On2

Audio

On2

Off

On1

Audio

(Pre recording)

Recording start

5 Configure the basic settings of the camera [Basic]

Note

• When the recording time is long, the audio may lag when playing recorded data.

[Volume]

Select the mic volume from the following.

• High: The volume level will become high.

• Middle: The volume level will become middle.

• Low: The volume level will become low

• Default: Middle

[Scramble]

Select “On” or “Off” to determine whether or not to scramble recorded data.

• On: Recorded data is scrambled

• Off: Recorded data is not scrambled.

• Default: On

Understanding key functions

When [Key function] is set to [Recording extension]

Recording images and Audio data. Recording images data (Audio is muting).

Press the REC button.

Press and hold the REC button for 2 seconds or more.

Press and hold the REC button for 2 seconds or more, or wait until the recording duration time expires.

• [Recording duration] Auto

* This operation is not affected by pressing the REC button.

• [Recording duration] Continue

* Recording is started by pressing the REC button. Recording is stopped by pressing and holding the REC button (for 2 seconds or more). This operation is not affected by pressing the REC button during recording.

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On2

Off

On1

Audio

(Pre recording)

Recording extension

Recording start

(less than setting time)

Recording start Recording extension

Off

On1,On2

Audio

On2

Off

On1

Audio

(Pre recording)

Recording start

5 Configure the basic settings of the camera [Basic]

• [Recording duration] 10min/ 15min/ 20min/ 30min/ 60min/ 90min

* Recording is started by pressing the REC button. Recording is stopped by pressing and holding the REC button (for 2 seconds or more) or when the recording duration time expires. The recording time can be extended by pressing the REC button during recording.

When [Key function] is set to [Audio mute/unmute]

Recording images and Audio data. Recording images data (Audio is muting).

Press the REC button.

Press and hold the REC button for 2 seconds or more.

Press and hold the REC button for 2 seconds or more, or wait until the recording duration time expires.

• [Recording duration] Auto

* The operation is not affected by pressing and holding the REC button (for 2 seconds or more). When “Audio” is set to “On1(not mute during pre recording)” or “On2(mute during pre recording)”, audio recording can be switched to mute/unmute by pressing the REC button.

• [Recording duration] Continue

* Recording is started by pressing the REC button. Recording is stopped by pressing and holding the REC button (for 2 seconds or more). When “Audio” is set to “On1(not mute during pre recording)” or “On2(mute during pre recording)”, audio recording can be switched to mute/unmute by pressing the REC button during recording.

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On2

Off

On1

Audio

(Pre recording)

Recording start

5 Configure the basic settings of the camera [Basic]

• [Recording duration] 10min/ 15min/ 20min/ 30min/ 60min/ 90min

* Recording is started by pressing the REC button. Recording is stopped by pressing and holding the REC button (for 2 seconds or more) or when the recording duration time expires. When “Audio” is set to “On1(not mute during pre recording)” or “On2(mute during pre recording)”, audio recording can be switched to mute/unmute by pressing the REC button during recording.

H.264 recording/Live

[Frame rate]

Select the frame rate for images to be recorded from the following. 15fps/ 30fps

• Default: 30fps

Note

• The frame rate may be lower than the specified value.

[Max bit rate]

Select the bit rate for images to be recorded from the following. 2048kbps/ 4096kbps/ 8192kbps

• Default: 8192kbps

Note

• When “8192kbps” is selected for the “Max bit rate”, “30s” cannot be selected for “Pre recording

duration”.

SD memory card information

[Remaining capacity]

Total capacity and remaining capacity of the SD memory card will be displayed. Depending on the status of the SD memory card, the size indications will differ as follows.

Indication

--------KB/--------KB No SD memory card is inserted. Failed to obtain available capacity due to error, etc.

********KB/********KB The SD memory card is unformatted, or locked, etc.

Description

Note

• When “Off” is selected for “Overwrite” and the remaining capacity of the SD memory card has reached

[Format]

To format the SD memory card, click the [Execute] button.

24 Operating Instructions

4096 KB or less, images will not be saved on the SD memory card.

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5 Configure the basic settings of the camera [Basic]

IMPORTANT

• Use the SD memory card after formatting it using the [SD memory card] tab. If using the SD memory

card that has not been formatted on the [SD memory card] tab, the camera may not work correctly.

• When an SD memory card is formatted while another user is in operation, the operation will be

canceled.

• It is impossible to access the SD memory card during the process of formatting.

• All data saved on the SD memory card will be deleted when the SD memory card is formatted.

• Do not turn off the power of the camera during the process of formatting.

• After formatting the SD memory card, available size may be smaller than the total size since the default

directory is automatically created in the SD memory card.

• Recommended SD memory card

Manufactured by Panasonic (option)

– SDHC memory card: 32 GB, CLASS10

(except miniSD card and microSD card)

• Use an SD memory card formatted compliant with the SD memory card standard at the default.

Possible time of H.264 images that can be saved on the SD memory card (as indications)

IMPORTANT

• The times on the following table are just indications. They are not actual times of H.264 images that

can be saved on the SD memory card. Times will differ according to photographic subject to be saved.

Note

• All values are approximate.

Capacity of SD

memory card

32 GB 32 hours 16 hours 8 hours

2048kbps 4096kbps 8192kbps

Recording bit rate

Operating Instructions 25

Page 26

6 Configure the settings relating to images [Image]

Settings related to image quality can be configured on this page. The “Image” page has 1 tab; the [Image] tab.

6.1 Configure the settings relating to images [Image]

Display the “Image” page. (®page 14, page 16) When the [Setup>>] button of the setting item is clicked, the detailed settings menu will be displayed in a newly opened window. The detailed settings can be configured while monitoring images displayed on the [Image] tab. The settings relating to image adjust can be configured in this section.

[Image adjust]

Click the [Setup>>] button to display the setup menu that can configure the settings relating to image quality. The setup menu will be displayed in a newly opened window. (®page 27)

26 Operating Instructions

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6 Configure the settings relating to images [Image]

6.1.1 Configure the settings relating to image quality (“Image adjust” setup menu)

Click the [Setup>>] button of “Image adjust” on the [Image] tab of the “Image” page. (®page 26) The settings relating to image quality can be configured with the setup menu displayed in a newly displayed window. When the values are changed, the changed values will be applied to the currently displayed image on the [Image] tab.

[Wide dynamic range (WDR)]

Select “On” or “Off” to determine whether or not to activate the wide dynamic range function. This function compensates brightness so that it produces clearer images even if objects have various illumination intensities.

Operating Instructions 27

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6 Configure the settings relating to images [Image]

• On: The wide dynamic range function will work.

• Off: The wide dynamic range function will not work.

• Default: On

IMPORTANT

• When the wide dynamic range function is activated, noise may be increased in the dark area of the

object.

• The setting is available only when “Indoor scene (50 Hz)”, “Indoor scene (60 Hz)”, or “ELC(1/30s)” is

selected for “Light control mode”.

[Adaptive black stretch]

Select “On” or “Off” to determine whether or not to activate the darkness compensation function. The darkness compensation function can make darker parts of images brighter by digital image processing. When “On” is selected for “Wide dynamic range (WDR)”, this setting is unavailable.

• On: Activates the darkness compensation function.

• Off: Deactivates the darkness compensation function.

• Default: Off

IMPORTANT

• When “On” is selected for “Adaptive black stretch”, noise in the darker parts may be increased, and

parts around borders between the darker parts and the brighter parts may become darker/brighter than the other darker/brighter parts.

[Back light compensation (BLC)]

Select “On” or “Off” to determine whether or not to activate the back light compensation (BLC) function. When “On” is selected for “Wide dynamic range (WDR)”, this setting is unavailable. The back light compensation function can compensate back light by setting mask areas on brighter parts of images brighter.

• On: Mask areas will be set automatically.

• Off: Mask areas will not be set automatically. It is necessary to set them manually.

• Default: Off

[Mask area]

When “Off” is selected for “Wide dynamic range (WDR)” and “Back light compensation (BLC)”, it is possible to compensate for back light by masking brighter areas. Click the [Reset] button to reset mask areas to the default. Refer to page 31 for information on how to set the mask area.

[Light control mode]

Select the light control mode from the following.

• Indoor scene (50 Hz) / Indoor scene (60 Hz): Flicker caused by fluorescent lighting will be automatically

compensated. Select 50 Hz or 60 Hz corresponding to the location where the camera is in use.

• ELC(Maximum exposure time): The lighting control will be automatically performed by adjusting shutter

speed in the range of ELC. ELC(1/30s)/ ELC(3/100s)/ ELC(3/120s)/ ELC(2/100s)/ ELC(2/120s)/ ELC(1/100s)/ ELC(1/120s)/ ELC(1/250s)/ ELC(1/500s)/ ELC(1/1000s)/ ELC(1/2000s)/ ELC(1/4000s)/ ELC(1/10000s)

• Default: ELC(1/30s)

Note

• The shorter the maximum exposure time is (up to 1/10000s), the more accurately it is possible to

capture a fast moving object with less blur.

• When a faster shutter speed is selected, the sensitivity will become lower. When a faster shutter speed

is selected, flickering may happen.

• In case flickering happens, it may be improved by configuring the following settings.

28 Operating Instructions

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6 Configure the settings relating to images [Image]

In the area of 50 Hz power supply frequency:

3/100s, 2/100s, 1/100s

In the area of 60 Hz power supply frequency:

3/120s, 2/120s, 1/120s

• Under extremely strong lighting, flickering may happen even when “Indoor scene” is selected for “Light

control mode”.

• The following can reduce flickering. – Moderate the illumination intensities of objects by changing the camera direction.

• When “On” is selected for “Wide dynamic range (WDR)”, only “Indoor scene (50 Hz)”, “Indoor scene

(60 Hz)”, and “ELC(1/30s)” are available.

[AGC]

Select a method of gain adjustment from the following.

• On(High)/ On(Mid)/ On(Low): When the luminance of the subject becomes darker, gain will be

automatically increased and screen will become brighter. “High”, “Mid” and “Low” are indications of gain level.

• Off: Images will be captured with the fixed gain level.

• Default: On(Mid)

[Day & Night(electrical)]

Select switching between the color mode and the black & white mode from the following.

• Off: The color mode is selected.

• Auto: Switches from color to black-and-white images when the ambient brightness (illuminance) of the

camera is approx. 6 lx or less. It takes time to switch between modes.

• Default: Off

[White balance]

Select a method of white balance adjustment from the following. White color can be adjusted by “Red gain” and “Blue gain”.

• ATW1: Selects the automatic tracing white balance mode. The camera will constantly check the color

temperature of the light source and adjust the white balance automatically. Operating color temperature range is approx. 2,700 K - 6,000 K.

• ATW2: Selects the automatic tracing white balance mode under a sodium lamp. The camera will adjust

the white balance automatically under a sodium lamp. Operating color temperature range is approx. 2,000 K - 6,000 K.

• AWC: Selects the automatic white balance control mode. This adjustment is suitable for a location where

a light source is stable. Operating color temperature range is approx. 2,000 K - 10,000 K.

• Default: ATW1

Note

• Under the following conditions, color may not be faithfully processed. In these cases, select “AWC”. – When shooting a subject whose major part is a thick color – When shooting blue sky or sun at sunset – When shooting a subject whose luminance is too low

• When “AWC” is selected, click the [Set] button.

[Red gain]

Adjust the red color of images. When the cursor is moved in the “+” direction, the red color will become thicker. When the cursor is moved in the “-” direction, the red color will be thinner. Click the [Reset] button to reset the color to the default.

• Default: 128

Operating Instructions 29

Page 30

6 Configure the settings relating to images [Image]

[Blue gain]

Adjust the blue color of images. When the cursor is moved in the “+” direction, the blue color will become thicker. When the cursor is moved in the “-” direction, the blue color will be thinner. Click the [Reset] button to reset the color to the default.

• Default: 128

[DNR]

The digital noise reduction function reduces noise automatically under the condition of low illuminance. Select an effect level “High” or “Low” for the digital noise reduction.

• High: High DNR, afterimage remains

• Low: Low DNR, reduces afterimage

• Default: High

[Chroma gain level]

Adjusts the chroma level (color density). When the cursor is moved in the “+” direction, the colors will become thicker. When the cursor is moved in the “-” direction, the colors will be thinner. Click the [Reset] button to reset the color to the default.

• Default: 128

[Aperture level]

Adjust the aperture level (outline compensation). Images will be sharper when the cursor is moved in the “+” direction, and will be softer when the cursor is moved in the “-” direction. Click the [Reset] button to reset the color to the default.

• Default: 16

[Pedestal level]

Adjust the black level of images by moving the cursor. When the cursor is moved to the “+” direction, images will become brighter. When the cursor is moved to the “-” direction, images will be darker. Click the [Reset] button to reset the color to the default.

• Default: 128

[Close] button

Click this button to quit the “Image adjust” setup menu.

30 Operating Instructions

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6 Configure the settings relating to images [Image]

6.1.2 Set mask areas

When “Off” is selected for “Wide dynamic range (WDR)” and “Back light compensation (BLC)” (®page 28), it is possible to compensate for back light by masking brighter areas.

1. Display the “Image adjust” setup menu. (®page 26)

Operating Instructions 31

Page 32

6 Configure the settings relating to images [Image]

2. Click the [Start] button of “Mask area”.

→ Borders will appear and the image displayed on the [Image] tab will be divided into 48 (6x8).

3. Click the divided areas to be masked.

→ The clicked areas will be masked and will become white. To cancel masking, click the area again.

4. Click the [End] button after completing masking areas.

→ The borders on the image displayed on the [Image] tab will disappear.

32 Operating Instructions

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7 Configure the settings relating to the authentication [User mng.]

The settings relating to the authentication such as users restrictions for accessing the camera can be configured on the “User mng.” page. The “User mng.” page has 1 tab; the [User auth.] tab.

7.1 Configure the settings relating to the user authentication [User auth.]

Display the “User mng.” page. (®page 14, page 16) The settings relating to the authentication of users who can access this camera from the PC can be configured on this page. Up to 18 users can be registered.

Note

• When user authentication has failed to pass (authentication error) 8 times within 30 seconds using the

same IP address (PC), access to the unit will be denied for a while.

[User auth.]

Select “On” or “Off” to determine whether or not to authenticate the users.

• Default: Off

[User name]

Enter a user name.

• Available number of characters: 1 - 50 characters

Operating Instructions 33

Page 34

7 Configure the settings relating to the authentication [User mng.]

• Available characters: 0-9, A-Z, a-z and the following marks.

! # $ % ' ( ) * + , - . / < = > ? @ [ ] ^ _ ` { | } ~

• Default: None (blank)

[Password] [Retype password]

Enter a password.

• Available number of characters: 4 - 32 characters

• Available characters: 0-9, A-Z, a-z and the following marks.

! # $ % ' ( ) * + , - . / < = > ? @ [ ] ^ _ ` { | } ~

• Default: None (blank)

Note

• When the user name already in use is entered and the [Set] button is clicked, the respective user

information will be overwritten.

[Access level]

Select the access level of the user from the following.

• 1. Administrator: Allowed all available operations of the camera.

• 2. User Level1: Allowed to display images from the camera and have FTP access to the camera. The

camera setting configuration is unavailable.

• 3. User Level2: Only displaying live images is available. The camera setting configuration and FTP access

to the camera are unavailable.

• Default: 3. User Level2

Note

• Users registered to Wearable Camera Agent Software must have access level “1. Administrator”.

[User check]

From the pull-down menu of “User check”, the registered user can be selected and the selected user’s information can be checked. The registered user will be displayed with the access level. (Example: admin [1]) To delete the registered user, click the [Delete] button after selecting the user to be deleted.

[Operation form]

Select the operation form from the following.

• Personal: Select when using the camera as an individual

• Shared: Select when using the camera together with several people.

• Default: Personal

[Personal ID on screen]

Select “On” or “Off” to determine whether or not to display personal ID above images. When “On” is selected, the characters entered in “Personal ID” are displayed in the position selected in “OSD position” of the [Basic] tab.

• Default: On

[Personal ID]

Enter the personal ID to be displayed in images.

• Available number of characters: 0 - 50 characters

• Available characters: 0-9, A-Z, a-z and the following marks.

! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~

• Default: None (blank)

34 Operating Instructions

Page 35

8 Configuring the network settings [Network]

The network settings can be configured on the “Network” page.

8.1 Configure the network settings [Network]

Display the “Network” page. (®page 14, page 16) The following information is required to configure the network settings. Contact the network administrator.

• IP address

• Subnet mask

• Default gateway (when using the gateway server/router)

• HTTP port

IPv4 network

[DHCP]

Select “On” or “Off” to determine whether or not to use the DHCP function. Configure the DHCP server not to assign the same IP addresses used for the other cameras and PCs whose IP address is unique. Refer to the network administrator for further information about the settings of the server.

• Default: Off

Operating Instructions 35

Page 36

8 Configuring the network settings [Network]

[IP address(IPv4)]

When not using the DHCP function, enter the IP address of the camera. Do not enter an IP address already in use (for the PCs and the other cameras).

• Default: 192.168.0.10

Note

• Multiple IP addresses are unavailable even when using the DHCP function. Refer to the network

administrator for further information about the settings of the DHCP server.

[Subnet mask]

When not using the DHCP function, enter the subnet mask of the camera.

• Default: 255.255.255.0

[Default gateway]

When not using the DHCP function, enter the default gateway of the camera.

• Default: 192.168.0.1

Note

• Multiple IP addresses for the default gateway are unavailable even when using the DHCP function.

Refer to the network administrator for further information about the settings of the DHCP server.

IPv6 network

[Manual]

Select “On” or “Off” to determine whether or not to manually configure the IP address for IPv6 network (IPv6 address).

• On: Enter an IPv6 address manually.

• Off: Manual entry of an IPv6 address will become unavailable.

• Default: Off

[IP address(IPv6)]

When “On” is selected for “Manual”, manual entry of the IPv6 address is required. Do not enter an address already in use.

Note

• When connecting to the manually configured IPv6 address beyond the router, use an IPv6 compatible

router and turn on the automatic IPv6 address assignment function. In this case, it is necessary to configure IPv6 address including prefix information provided from the IPv6 compatible router. Refer to the manuals provided with the router for further information.

• Only use IPv4 for transmissions between the Wearable Camera Agent Software and the camera.

Common

[HTTP port]

Assign the port numbers independently.

• Available port number: 1 - 65535

• Default: 80

The following port numbers are unavailable since they are already in use. 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 554, 995, 10669, 10670, 59000 - 61000

36 Operating Instructions

Page 37

8 Configuring the network settings [Network]

[Line speed]

Select the line speed for data transmission from the following. It is recommended to use with the default “Auto”.

• Auto: Line speed will be applied automatically.

• 100M-Full: 100 Mbps full-duplex

• 100M-Half: 100 Mbps half-duplex

• 10M-Full: 10 Mbps full-duplex

• 10M-Half: 10 Mbps half-duplex

• Default: Auto

[FTP access to camera]

Select “Allow” or “Forbid” to determine whether to allow or forbid the FTP access to camera.

• Default: Forbid

[Easy IP Setup accommodate period]

Select “20min” or “Unlimited” to determine how long the network setting operation using the Panasonic “IP Setting Software” can be allowed since the camera starts up.

• 20min: The camera information display and the network setting operation using the Panasonic “IP Setting

Software” are allowed for 20 minutes since the camera starts up.

• Unlimited: The camera information display and the network setting operation using the Panasonic “IP

Setting Software” are allowed without time limitation.

• Default: Unlimited

Note

• When using Wearable Camera Agent Software, select “Unlimited” for [Easy IP Setup accommodate

period].

• Refer to the network administrator for the addresses of each server.

• The port forwarding function changes a global IP address to a private IP address, and “Static IP

masquerade” and “Network Address Translation (NAT)” have this function. This function is to be set in a router.

Operating Instructions 37

Page 38

9 Maintenance of the camera [Maintenance]

System log check, firmware upgrade check and initialization of the setup menu can be performed on this page. The “Maintenance” page has 3 tabs; the [System log] tab, the [Upgrade] tab and the [Default reset] tab.

9.1 Check the system log [System log]

Click the [System log] tab of the “Maintenance” page. (®page 14, page 16) Up to 4,000 system logs can be saved on the SD memory card. When the saved system logs have reached the maximum number, the newer logs will overwrite the older system logs. In this case, the oldest log is the first to be overwritten. The system logs will be displayed in group of 100 logs each. The logs will be saved even when the power of the camera is turned off.

[Next 100 >>]

When clicking “Next 100 >>”, the next 100 system logs will be displayed.

[<< Previous 100]

When clicking “<< Previous 100”, the previous 100 system logs will be displayed.

[No.]

The serial number of the system log will be displayed.

[Time & date]

Time and date at the error occurrence will be displayed.

Note

• When “Off” is selected for “Time display format” on the [Basic] tab (®page 18), time & date of logs will

be displayed in 24-hour format.

[Description]

The descriptions about the system log will be displayed. Refer to page 42 for further information about the system logs.

38 Operating Instructions

Page 39

9 Maintenance of the camera [Maintenance]

9.2 Upgrade the firmware [Upgrade]

Click the [Upgrade] tab of the “Maintenance” page. (®page 14, page 16) The current firmware can be checked and upgraded to the latest version on this page. Contact the dealer for further information about the firmware upgrade.

[Model no.], [MAC address], [Serial no.], [Firmware version], [IPL version], [HTML version], [IP address(IPv6)], [Viewer software(nwcv4Ssetup.exe) installation counter]

Information of each item will be displayed.

1. Contact the dealer and download the latest firmware onto a PC.

IMPORTANT

• A blank (space) cannot be used for the name of the directory where the downloaded firmware to

be saved.

2. Click the [Browse...] button and designate the downloaded firmware.

3. Click the radio button respective to the desired option to determine whether or not to initialize the settings

after completing the firmware upgrade.

Note

• Note that the settings cannot be restored after an initialization is operated.

4. Click the [Execute] button.

→ The confirmation window will be displayed.

Operating Instructions 39

Page 40

9 Maintenance of the camera [Maintenance]

IMPORTANT

• After completing the upgrade, delete temporary internet files. (®page 47)

• Upgrade the firmware using a PC in the same subnet as the unit.

• Follow the instructions from the dealer when upgrading the firmware.

• When upgrading the application software, use the designated file (extension: img) for the firmware

upgrade. The name of the firmware to be used for the upgrade should be “model name (Use small letters. “WV-” is not required.)_xxxxx.img”. * (“xxxxx” indicates the version of the firmware.)

• Do not turn off the power of the camera during the upgrade process.

• Do not perform any operation during upgrading and wait until it completes.

• The following network settings will not be reset when upgrading the firmware after selecting “Reset the

settings to the default after completing the upgrade. (Except the network settings)”. IP address, subnet mask, default gateway, HTTP port, line speed, time & date

• The viewer software used on each PC should be licensed individually. Refer to your dealer for the

software licensing.

9.3 Reset the settings/Reboot the camera [Default reset]

Click the [Default reset] tab of the “Maintenance” page. (®page 14, page 16) The settings and the HTML data of the camera can be initialized and reboot of the camera can be performed on this page.

[Reset to the default (Except the network settings)]

Click the [Execute] button to reset the settings to the default. Note that the network settings will not be reset. It is impossible to operate the camera for about 3 minutes after the initialization.

[Load the default HTML files (setup menu).]

Click the [Execute] button to reset the HTML files to the default. It is impossible to operate the camera for about 3 minutes after the initialization.

[Reset to the default and load the default HTML files.]

Click the [Execute] button to reset the settings of the camera and the HTML files to the default. Note that the network settings will not be reset. It is impossible to operate the camera for about 3 minutes after the initialization.

[Reboot]

Click the [Execute] button to reboot the camera. It is impossible to operate the camera for about 2 minutes after rebooting the camera.

40 Operating Instructions

Page 41

9 Maintenance of the camera [Maintenance]

Note

• To initialize the network settings (®page 35), turn off the power of the camera, then while recharging

the battery container, turn on the power again while holding down the initial set button, and keep the initial set button held down for about 5 seconds. The camera will start up and the settings including the network settings will be initialized in about 3 minutes. Do not turn off the power of the unit for about 3 minutes after turning on the power.

Operating Instructions 41

Page 42

10 About the displayed system log

Log indications relating to login

Category Indication Description

• The login user name will be displayed

Log indications relating to SD memory cards

11 Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below.

Symptom Cause/solution Reference pages

Power is not turned on.

The camera goes off right away even though power connected.

Cannot access from the web browser.

• Are the battery container and connecting cable

connected correctly and firmly? Confirm they are connected correctly and firmly.

• Does the battery have enough charge?

Use a battery with enough charge.

• Is the battery worn out?

Recharge the battery or use a battery with enough charge.

• Is the LAN cable (category 5 or better, STP*) firmly

connected to the network connector of the camera? *E model only

• Is the power of the camera on?

Check if the power of the camera is turned on.

• Are the set IP addresses valid?

• Are you accessing the wrong IP address?

Check the connection as follows. With the Windows command prompt, > ping “IP address of the camera”. If there is reply from the camera, the connection is normal. If not, proceed either of the following.

– Reboot the camera and change the IP address

by using the Panasonic “IP Setting Software” within 20 minutes after the restart.

– Turn off the power of the camera, then while

recharging the battery container, turn on the power again while holding down the initial set button, and keep the initial set button held down for about 5 seconds. The camera will be initialized and the IP address will return to the default setting “192.168.0.10”. After the camera is initialized, access the camera and set the IP address again. (When the camera is initialized, all the settings of the camera previously configured on the setup menus will be initialized.)

Installation Guide

44 Operating Instructions

Page 45

11 Troubleshooting

Symptom Cause/solution Reference pages

Cannot access from the web browser.

Authentication window is displayed repeatedly.

• Is “554” selected for the HTTP port number?

For the HTTP port number, select a port number other than the following port numbers used by the camera. The number used by the camera: 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 554, 995, 10669, 10670, 59000 - 61000

• Is the same IP address provided to other devices?

Are there contradictions between the address and the network subnet to be accessed?

When the camera and the PC are connected in the same subnet:

Are the IP addresses of the camera and the PC set in a common subnet? Or is “Use Proxy Server” for the settings of the web browser checked? When accessing the camera in the same subnet, it is recommended to enter the address of the camera in the “Don’t Use Proxy For These Addresses” box.

When the camera and the PC are connected in the different subnet:

Is the IP address of the default gateway set for the camera correct?

• Is the user name and password changed?

While accessing the camera, when changing the user name and password of another user logging into the camera on another web browser, the authentication window will be displayed each time the screen is changed or refreshed.

• Have you changed the [Authentication] setting?

When the [Authentication] setting has been changed, close the web browser, and then access the camera again.

It takes time to display the screen.

• Are you accessing another camera in the same local

network via a proxy server? Configure the web browser to not use the proxy server.

• Are two or more users browsing the camera images

simultaneously? It may take time to display the screen or refresh interval may become slower when two or more users browse the camera images simultaneously.

Operating Instructions 45

Page 46

11 Troubleshooting

Symptom Cause/solution Reference pages

No image is displayed.

No image is displayed. / Older images are displayed.

• Is the viewer software installed on the PC?

Install the viewer software on a PC.

• Is the version of DirectX

Check the version of DirectX as follows.

9.0c or later?

1. Select “Run...” from the start menu of Windows.

2. Enter “dxdiag” in the displayed dialog box and

click the [OK] button. If the version of DirectX is older than 9.0c, upgrade it.

• Live images are not displayed when connections

cannot be made to Wearable Camera Agent Software. Check if the camera is connected to the PC installed with Wearable Camera Agent Software, and if the camera is registered for Wearable Camera Agent Software.

• When [Every time I visit the webpage] is not selected

for [Check for newer versions of stored pages:] in the [Temporary Internet Files] section, images sometimes may not be displayed on the “Live” page. In this case, do the following.

1. Select [Internet Options...] from [Tools] on the

menu bar of Internet Explorer. The [Internet Options] window will be displayed.

2. When using Internet Explorer 7.0, Internet

Explorer 8.0, or Internet Explorer 9.0:

Click the [Settings] button in the [Browsing history] section on the [General] tab, and then select [Every time I visit the webpage] for [Check for newer versions of stored pages:] in the [Temporary Internet Files] section on the [Temporary Internet Files and History Settings] window.

When using Internet Explorer 6.0:

Click the [Settings...] button in the [Temporary Internet Files] section on the [General] tab, and then select [Every visit to the page] for [Check for newer versions of stored pages:] on the [Settings] window.

Wearable Camera Agent Software help

The image is not being refreshed.

46 Operating Instructions

• Depending on the version of your browser, there

might be difficulties refreshing the picture, etc.

• Depending on the traffic of the network or the

concentration of access to the camera, there might be difficulties displaying the camera picture. Request the camera picture using the web browser such as by pressing the [F5] key, etc.

Installation Guide

Page 47

11 Troubleshooting

Symptom Cause/solution Reference pages

Images cannot be saved on the SD memory card.

Failed to write/read data on the SD memory card.

• Is the SD memory card inserted correctly?

Check if the SD memory card is inserted correctly.

• Is the SD memory card formatted?

Format the SD memory card.

• Isn’t the write protect switch set to “LOCK”?

When the write protect switch is set to “LOCK”, available size/total size indication of the SD memory card to be displayed on “Remaining capacity” of the [SD memory card] tab will be “********KB/ ********KB”.

• Is “--------KB/--------KB” displayed on “Remaining

capacity” of the [SD memory card] tab? Format the SD memory card.

• Isn’t the SD memory card out of order?

There are limited times to overwrite on an SD memory card. When frequently overwritten, it may be at the end of product life. It is recommended to replace the SD memory card.

• Does the SD memory card have enough remaining

capacity?

• When downloading the recorded data with

Wearable Camera Agent Software, the REC button operations are disabled. After downloading is completed, disconnect the network/charge cable from the conversion box and battery container, or disconnect the LAN cable, and then start recording operations again.

Installation Guide

The FTP access status indicator on the “Live” page does not display the current status in real time.

No image is displayed on the “Live” page.

Images are not displayed or not refreshed smoothly.

• Is the viewer software installed on the PC?

Confirm that the viewer software “Network Camera View 4S” is installed.

• Is “Real time” selected for “Status update mode”?

• Press the [F5] key on the keyboard of the PC or click

the [Live] button.

• Delete temporary internet files as follows.

1. Select “Internet Options...” under “Tools” on the

menu bar of Internet Explorer. The “Internet Options” window will be displayed.

2. Click the [Delete Files...] button in the

“Temporary Internet Files” section on the [General] tab.

• The firewall function of the anti-virus software may

be filtering the port of the camera. Exclude the port number of the camera from the list of the port numbers to be filtered by the anti-virus software.

Operating Instructions 47

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11 Troubleshooting

Symptom Cause/solution Reference pages

H.264 images are not displayed.

When displaying H.264 images on two or more web browser windows, images from two or more cameras are displayed in sequence on a single browser window.

• When “Network Camera View 4S” is deleted from a

PC on which both the viewer software “Network Camera View 3” and “Network Camera View 4” are installed, H.264 images may not be displayed. In this case, delete “Network Camera View 3” from the PC and then install “Network Camera View 4S”.

• This may occur due to the display adapter and driver

combination. When this has occurred, first update the driver of the display adapter to the latest version. If updating the driver does not solve the problem, adjust the hardware acceleration as follows. The following are descriptions for when Windows XP is installed on the PC in use.

1. Right-click on the desktop and select

“Properties” from the displayed pop-up menu.

2. Select “Settings” from “Display Properties”, and

then click the [Advanced] button.

3. Click the [Troubleshoot] tab and disable the

DirectDraw acceleration by adjusting the level of Hardware acceleration.

When H.264 or JPEG images are displayed when 3 or more web browsers are opened, audio from the camera cannot be heard on the PC.

48 Operating Instructions

• This may occur when using Windows 7 or Windows

Vista. If this occurs, only open 1 web browser at one time.

Page 49

11 Troubleshooting

Information Bar

Depending on the OS installed on the PC, the following may occur. Follow the instructions below when the following has occurred. By performing the following solutions, other applications may not be affected.

When using Internet Explorer 9.0:

The “Information Bar” (A) expressed in the following symptom and solutions will be displayed on the lower side of the Internet Explorer page only when there is information to communicate.

When using Internet Explorer 6.0, Internet Explorer 7.0, or Internet Explorer 8.0:

The “Information Bar” (B) expressed in the following symptom and solutions will be displayed just below the address bar only when there is information to communicate.

Symptom

The following message is displayed on the information bar. “Pop-up blocked. To see this pop-up or additional options, click here...” (Internet Explorer 6, Internet Explorer 7, or Internet Explorer 8)

The following message is displayed on the information bar. “This webpage wants to run the following add-on: `WebVideo Module' from `Panasonic System Networks Co.,Ltd.`.” (Internet Explorer

The following message is displayed on the information bar. “This site might require the following ActiveX control 'nwcv4Ssetup.exe' from 'Panasonic System Networks Co.,Ltd.'. Click here to install...” (Internet Explorer 6, Internet Explorer 7, or Internet Explorer 8)

Cause/solution Reference pages

• Click the information bar and select “Always

Allow Pop-ups from This Site...”. The dialog window saying “Allow pop-ups from this site?” will be displayed. Click the [Yes] button.

• Select [Allow].

• Click the information bar and select “Install

ActiveX Control”. The “Security Warning” window will be displayed. Click the [Install] button on the displayed “Security Warning” window.

Operating Instructions 49

Page 50

11 Troubleshooting

Symptom Cause/solution Reference pages

The following message is displayed on the information bar. “This webpage wants to install the following add-on: `nwcv4Ssetup.exe' from `Panasonic System Networks Co.,Ltd.`.” (Internet Explorer

An unnecessary status bar or scroll bar is displayed on the pop-up window.

The following message is displayed on the information bar. “This website wants to run the following add-on: 'WebAlarmReceiver ActiveX Control Module' from 'Panasonic System Networks Co., Ltd.'. If you trust the website and the add-on and want to allow it to run, click here...”

A similar message is displayed for WebVideo Module and WebAudio Module.

• Select [Install]. The “Security Warning” window

will be displayed. Click the [Install] button on the displayed “Security Warning” window.

• Click “Internet Options...” under “Tools” of the

menu bar of Internet Explorer, and then click the [Security] tab. Click “Internet” in the “Select a Web content zone to specify its security settings:” section. Then, click the [Custom Level...] button to open the “Security Setting” window. Under “Miscellaneous”, select “Enable” for “Allow script-initiated windows without size or position constraints”. Click the [OK] button. When the warning window is displayed, click the [Yes] button.

• Click the information bar and select for the

add-on to run. If you do not want this message bar to be displayed, click “Internet Options...” under “Tools” of the menu bar of Internet Explorer, click the [Security] tab, and then register the IP address of the camera in the trusted sites. Or you can click the [Custom Level...] button, and under “ActiveX controls and plug-ins” select “Disable” for “Only allow approved domains to use ActiveX without prompt”. Click the [OK] button. When the warning window is displayed, click the [Yes] button.

Camera search cannot be performed with Panasonic “IP Setting Software”.

Images are not fit in the frames.

50 Operating Instructions

• Right click “My Computer” and select “Manage”

to open the “Computer Management” screen. Click “Services and Applications”, select “Wearable Camera Agent” under “Services”, and then right click and select “Stop”. After using Panasonic “IP Setting Software”, follow the above procedure to select “Wearable Camera Agent”, and then right click and select “Start”.

• When “120 DPI” is selected for “DPI setting”, they

may not be displayed correctly. Click the “Settings” tab on the “Properties” window of “Screen” (in the control panel), and then click the [Advanced] button. Change the “DPI setting” as necessary.

Installation Guide

Page 51

Notes

Operating Instructions 51

Page 52

For U.S. and Canada:

Panasonic System Communications Company of North America, Unit of Panasonic Corporation of North America

www.panasonic.com/business/ For customer support, call 1.800.528.6747 Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A.

Panasonic Canada Inc.

5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 www.panasonic.ca

For Europe and other countries:

http://panasonic.net Importer's name and address to follow EU rules: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg F.R.Germany

PGQP1180YA

C0212-1042

Panasonic WV-TW310 Operating Instructions

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

1 Record and play images

1.1 Start recording

1.2 Stop recording

1.3 Play images

2 Change the camera settings from a PC

2.1 Change the camera settings

2.2 Viewer software

2.3 About the “Live” page

3 About the network security

3.1 Equipped security functions

4 Display the setup menu from a PC

4.1 How to display the setup menu

4.2 How to operate the setup menu

4.3 About the setup menu window

5 Configure the basic settings of the camera [Basic]

5.1 Configure the basic settings [Basic]

5.2 Configure the settings relating to the SD memory card [SD memory card]

6 Configure the settings relating to images [Image]

6.1 Configure the settings relating to images [Image]

6.1.1 Configure the settings relating to image quality (“Image adjust” setup menu)

6.1.2 Set mask areas

7 Configure the settings relating to the authentication [User mng.]

7.1 Configure the settings relating to the user authentication [User auth.]

8 Configuring the network settings [Network]

8.1 Configure the network settings [Network]

9 Maintenance of the camera [Maintenance]

9.1 Check the system log [System log]

9.2 Upgrade the firmware [Upgrade]

9.3 Reset the settings/Reboot the camera [Default reset]

10 About the displayed system log

11 Troubleshooting