Panasonic WV-NW502SK, WV-NW502S User Manual

Before attempting to connect or operate this product, please read these

instructions carefully and save this manual for future use.

No model number suffix is shown in this manual.

Installation Guide

Network Camera

Model No. WV-NW502S

WV-NW502SK

2

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,

DO NOT REMOVE COVER (OR BACK).

NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

CAUTION

RISK OF ELECTRIC

SHOCK DO NOT OPEN

The lightning flash with arrow­head symbol, within an equilat­eral triangle, is intended to alert
the user to the presence of unin­sulated "dangerous voltage"
within the product's enclosure
that may be of sufficient magni­tude to constitute a risk of elec­tric shock to persons.

The exclamation point within an
equilateral triangle is intended to
alert the user to the presence of
important operating and mainte­nance (servicing) instructions in
the literature accompanying the
appliance.

WARNING:

• To prevent fire or electric shock hazard, do not
expose this apparatus to rain or moisture.

• The apparatus should not be exposed to drip­ping or splashing and that no objects filled with
liquids, such as vases, should be placed on the
apparatus.

• All work related to the installation of this prod­uct should be made by qualified service per­sonnel or system installers.

• The connections should comply with local elec­trical code.

The serial number of this product may be found
on the surface of the unit.
You should note the model number and serial
number of this unit in the space provided and
retain this book as a permanent record of your
purchase to aid identification in the event of
theft.

Model No.
Serial No.

NOTE: This equipment has been tested and
found to comply with the limits for a Class A digi­tal device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference when the
equipment is operated in a commercial environ­ment. This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the instruc­tion manual, may cause harmful interference to
radio communications.
Operation of this equipment in a residential area
is likely to cause harmful interference in which
case the user will be required to correct the inter­ference at his own expense.

FCC Caution: To assure continued compliance,
(example - use only shielded interface cables
when connecting to computer or peripheral
devices). Any changes or modifications not
expressly approved by the party responsible for
compliance could void the user’s authority to
operate this equipment.

For U.S.A

For U.S.A

This Class A digital apparatus complies with
Canadian ICES-003.

For Canada

Power disconnection. Unit with or without ON-OFF
switches have power supplied to the unit whenever
the power cord is inserted into the power source;
however, the unit is operational only when the ON­OFF switch is in the ON position. Unplug the power
cord to disconnect the main power for all units.

3

Contents

Important safety instructions ...................................................................................................... 4

Limitation of liability .................................................................................................................... 5

Disclaimer of warranty ................................................................................................................ 5

Preface ....................................................................................................................................... 6

Main functions ............................................................................................................................ 6

About the user manuals ............................................................................................................. 7

System requirements for a PC ...................................................................................................7

Trademarks and registered trademarks ..................................................................................... 8

About copyright and licence ....................................................................................................... 8

Network security ......................................................................................................................... 9

Precautions ................................................................................................................................ 10

Precautions for Installation ......................................................................................................... 13

Major operating controls and their functions .............................................................................. 15

Preparations ............................................................................................................................... 17

Camera installation .................................................................................................................... 21

Connection ................................................................................................................................. 29

Configure the network settings ................................................................................................... 35

Troubleshooting ......................................................................................................................... 37

Specifications ............................................................................................................................. 38

Standard accessories ................................................................................................................. 42

Optional accessories .................................................................................................................. 42

4

Important safety instructions

1) Read these instructions.

2) Keep these instructions.

3) Heed all warnings.

4) Follow all instructions.

5) Clean only with dry cloth.

6) Do not block any ventilation openings. Install in accordance with the manufacturer's
instructions.

7) Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.

8) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a
third grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.

9) Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.

10) Only use attachments/accessories specified by the manufacturer.

11) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or
sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus
combination to avoid injury from tip-over.

12) Unplug this apparatus during lightning storms or when unused for long periods of time.

S3125A

5

Limitation of liability

THIS PUBLICATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT
OF THE THIRD PARTY'S RIGHT.
THIS PUBLICATION COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL
ERRORS. CHANGES ARE ADDED TO THE INFORMATION HEREIN, AT ANY TIME, FOR THE
IMPROVEMENTS OF THIS PUBLICATION AND/OR THE CORRESPONDING PRODUCT (S).

Disclaimer of warranty

IN NO EVENT SHALL Panasonic Corporation BE LIABLE TO ANY PARTY OR ANY PERSON,
EXCEPT FOR REPLACEMENT OR REASONABLE MAINTENANCE OF THE PRODUCT, FOR
THE CASES, INCLUDING BUT NOT LIMITED TO BELOW:

(1) ANY DAMAGE AND LOSS, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT,

SPECIAL, CONSEQUENTIAL OR EXEMPLARY, ARISING OUT OF OR RELATING TO THE
PRODUCT;

(2) PERSONAL INJURY OR ANY DAMAGE CAUSED BY INAPPROPRIATE USE OR NEGLI-

GENT OPERATION OF THE USER;

(3) UNAUTHORIZED DISASSEMBLE, REPAIR OR MODIFICATION OF THE PRODUCT BY THE

USER;

(4) INCONVENIENCE OR ANY LOSS ARISING WHEN IMAGES ARE NOT DISPLAYED, DUE

TO ANY REASON OR CAUSE INCLUDING ANY FAILURE OR PROBLEM OF THE PROD­UCT;

(5) ANY PROBLEM, CONSEQUENTIAL INCONVENIENCE, OR LOSS OR DAMAGE, ARISING

OUT OF THE SYSTEM COMBINED BY THE DEVICES OF THIRD PARTY;

(6) ANY CLAIM OR ACTION FOR DAMAGES, BROUGHT BY ANY PERSON OR ORGANIZA-

TION BEING A PHOTOGENIC SUBJECT, DUE TO VIOLATION OF PRIVACY WITH THE
RESULT OF THAT SURVEILLANCE-CAMERA'S PICTURE, INCLUDING SAVED DATA, FOR
SOME REASON, BECOMES PUBLIC OR IS USED FOR THE PURPOSE OTHER THAN SUR­VEILLANCE;

(7) LOSS OF REGISTERED DATA CAUSED BY ANY FAILURE.

6

Preface

Panasonic WV-NW502 Series cameras (WV-NW502S/WV-NW502SK) are designed to operate
using a PC on a network (10BASE-T/100BASE-TX), and can be installed under eaves (sheltered
outdoor).
By connecting to a network (LAN) or the Internet, images and audio from the camera can be
monitored on a PC via a network.
* The lens is optional for the case of WV-NW502SK.

Note:

• It is necessary to configure the network settings of the PC and its network environment to
monitor images from the camera on the PC. It is also necessary to install a web browser on
the PC.

Main functions

High resolution (2 048 x 1 536) image

Images with high resolution up to 2 048 x 1 536 (3 megapixel) can be transmitted.

MEGA Super Dynamic

Super-Dynamic compensates brightness on a pixel-to-pixel basis resulting in production of nat­ural images even if a subject has various illumination intensities.

H.264/MPEG-4 and JPEG triple encoding

H.264/MPEG-4 dual stream output and JPEG output can be simultaneously provided.

* Either H.264 or MPEG-4 is selectable.

Auto back focus (ABF) function

ABF (Auto Back Focus) ensures easy installation and stable focus in both color and B/W
modes.

Black & white function

Images will be displayed clear even at night since the camera will be automatically switched
from the color mode to the black and white mode under low illumination condition.

Power over Ethernet function

When connecting with a PoE (Power over Ethernet) device, power will be supplied by simply
connecting a LAN cable. (IEEE802.3af compliant)

Interactive communication with audio

By using the audio output connector and the microphone in connector, receiving audio from
the camera on a PC and transmitting audio from the PC to the camera is available.

7

SDHC/SD memory card function

Images can be recorded on an optional SDHC/SD memory card*

1

both automatically (when
images fail to transmit using the FTP periodic transmission function) and manually.
The image on the SDHC/SD memory card can be playback on a web browser or downloaded
via network.

*1 Recommended SDHC/SD memory card (

☞ page 41)

About the user manuals

There are 2 sets of this manual and the Operating Instructions (PDF).
The "Installation Guide" contains descriptions of how to install and connect this camera, and
how perform the required network settings.
Refer to the Operating Instructions (PDF) on the provided CD-ROM for descriptions of how to
perform the camera settings and how to operate this camera. Adobe

®

Reader®is required to

read PDF.

System requirements for a PC

CPU: Intel®CoreTM2 Duo 2.4 GHz or faster recommended
Memory: 512 MB or more (A minimum of 1 GB memory is required when using

Microsoft

®

Windows Vista® .)
Network Interface: 10BASE-T/100BASE-TX 1 port
Audio Interface: Sound card (when using the audio function)
Monitor: Image capture size: 1 024 x 768 pixels or more

Color: 24-bit True color or better

OS: Microsoft

®

Windows Vista®Business SP1 (32-bit)

Microsoft

®

Windows®XP Home Edition SP3

Microsoft

®

Windows®XP Professional SP3
Web Browser: Windows

®

Internet Explorer®7.0

* Microsoft

®

Internet Explorer®6.0 SP3 is required when using

Microsoft

®

Windows®XP Home Edition SP3 or Microsoft®Windows

®

XP Professional SP3.

Other: CD-ROM Drive: It is necessary to read the operating instructions and use

the software on the provided CD-ROM.
DirectX

®

9.0c or later

Adobe

®

Reader®: It is necessary to read the operating instructions on

the provided CD-ROM.

8

Important:

• When using a PC that does not meet the above requirements, displaying of images may
become slower or the web browser may become inoperable.

• Audio may not be heard if a sound card is not installed on a PC. Audio may be interrupted
depending on the network environment.

• Microsoft

®

Windows®XP Professional 64-bit Edition is not supported.

• When using IPv6 for communication, use Microsoft

®

Windows Vista®exclusively.

Note:

• Refer to "Notes on Windows Vista

®

" (PDF) for further information about system requirements

for a PC and precautions when using Microsoft

®

Windows Vista®.

Trademarks and registered trademarks

About copyright and licence

• Microsoft, Windows, Windows Vista, Internet Explorer, ActiveX and DirectX are either regis­tered trademarks or trademarks of Microsoft Corporation in the United States and other
countries.

• Intel, Pentium and Intel Core are trademarks or registered trademarks of Intel Corporation
in the U.S. and other countries.

• Adobe and Reader are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.

• SDHC logo is a trademark.

• Other names of companies and products contained in these operating instructions may be
trademarks or registered trademarks of their respective owners.

Distributing, copying, disassembling, reverse compiling, reverse engineering, and also export­ing in violation of export laws of the software provided with this unit are expressly prohibited.

9

Network security

As you will use this unit connected to a network, your attention is called to the following security
risks.

q Leakage or theft of information through this unit
w Use of this unit for illegal operations by persons with malicious intent
e Interference with or stoppage of this unit by persons with malicious intent

It is your responsibility to take precautions such as those described below to protect yourself
against the above network security risks.

• Use this unit in a network secured by a firewall, etc.

• If this unit is connected to a network that includes PCs, make sure that the system is not
infected by computer viruses or other malicious entities (using a regularly updated anti­virus program, anti-spyware program, etc.).

• Protect your network against unauthorized access by restricting users to those who log in
with an authorized user name and password.

• Apply measures such as user authentication to protect your network against leakage or
theft of information, including image data, authentication information (user names and
passwords), alarm mail information, FTP server information and DDNS server information.

• Do not install the camera in locations where the camera or the cables can be destroyed or
damaged by persons with malicious intent.

10

Precautions

Refer installation work to the dealer.

Installation work requires technique and
experiences. Failure to observe this may
cause fire, electric shock, injury, or damage
to the product.
Be sure to contact the dealer for installation,
relocation and power supply work.

Stop the operation immediately when
something is wrong with this product.

When smoke goes up from this product or
the smell of smoke comes from this product,
stop the operation immediately and contact
your dealer.
Turn the power off immediately and contact
qualified service personnel for service.

Do not attempt to disassemble or modify
this product.

Failure to observe this may cause fire or elec­tric shock.
Consult the dealer for the repair or inspec­tions.

Do not insert any foreign objects.

This could permanently damage this product.
Turn the power off immediately and contact
qualified service personnel for service.

Select an installation area that can sup­port the total weight.

Selecting an inappropriate installation sur­face may cause the product to fall down or
topple over, resulting in injury.
Installation work shall be started after suffi­cient reinforcement.

Periodic inspections shall be conducted.

Rust on the metal parts or screws may cause
a fall of the product resulting in injury or acci­dents.
Consult the dealer for the inspections.

Do not use this product in an inflammable
atmosphere.

Failure to observe this may cause an explo­sion resulting in injury.

Avoid installing this bracket in the loca­tions where salt damage occurs or corro­sive gas is produced.

Otherwise, the mounting portions will deterio­rate and accidents such as a fall of this prod­uct may occur.

Install this product at a vibration-free
place.

Failure to observe this may cause accidents
including falling.
Failure to observe this may cause screws
and bolts to be loosened resulting in injury
due to their falling.

The installation place shall be high
enough not to interfere with people or
object moving.

Failure to observe this may cause accidents
including falling.

Do not strike or give a strong shock to this
product.

Failure to observe this may cause injury or
fire.

Turn off the power before wiring.

Failure to observe this may cause electric
shock. In addition, a short circuit or wrong
wiring may cause fire.

The exclusively designed mount bracket
shall be used.

Failure to observe this may cause a drop
resulting in injury or accidents.
Use the exclusively designed mount bracket
for installation.

The screws and bolts shall be tightened to
the specified torque.

Failure to observe this may cause a drop
resulting in injury or accidents.

Do not rub the edges of metal parts with
your hand.

Failure to observe this may cause injury.

11

Turn the power off when cleaning of this
product.

Failure to observe this may cause injury.

[Precautions for use]

This product has no power switch.

When turning off the power, turn off a circuit
breaker.

To keep on using with stable performance

Do not use this product in hot and humid
conditions for a long time. Failure to observe
this causes component degradation resulting
in life shortening of this product.
(Recommended operating temperature:
+35 °C {95 °F} or lower)
Do not expose this camera to direct heat
sources such as a heater.

Do not touch the dome cover with your
bare hands.

A dirty dome cover causes deterioration of
picture quality.

Handle this product with care.

Do not abuse this product. Avoid striking,
shaking, etc. Failure to observe this may
cause trouble. If a strong shock or vibration
is applied to the enclosure, it may cause
damage or allow water to enter this product.

About the PC monitor

Displaying the same image on a CRT type
monitor for a long time may damage the
monitor. It is recommended to use a screen­saver.

When an error is detected, this product
will restart automatically.

When an error is detected, this product will
restart automatically. This product will be
inoperable for around 2 minutes after the
restart just as when the power is turned on.

Product disposal/transfer

Data saved on the media used with this prod­uct may be categorized as "Personal
Information".
Therefore, if this product is handled by the
third party because of disposal, transfer or

repair, extreme care should be required for
data handling.

Cleaning this product body

Be sure to turn off the power before cleaning.
Failure to observe this may cause injury. Do
not use strong abrasive detergent when
cleaning this product. Otherwise, it may
cause discoloration.
When using a chemical cloth for cleaning,
read the caution provided with the chemical
cloth product.

When the dirt is hard to remove, use a
mild detergent and wipe gently.

When the dirt is hard to remove, use a mild
detergent and wipe gently. Then, wipe off the
remaining detergent with a dry cloth.

Cleaning the lens

Use a lens cleaning paper (used to clean
camera lenses or lenses of spectacles).
When using solvent, use an alcohols solvent
and do not use a thinner or a glass cleaner.

Transmission interval

Image transmission interval may become
slow depending on the network environment,
PC performance, shooting subject, access
number, etc.

About SDHC/SD memory card

• Before inserting the SDHC/SD memory
card, turn off the power of this product
first. Otherwise, it may cause malfunction
or damage data recorded on the
SDHC/SD memory card. Refer to page
25 for descriptions of how to insert/
remove an SDHC/SD memory card.

• When using an unformatted SDHC/SD
memory card, format it using this prod­uct. Recorded data on the SDHC/SD
memory card will be deleted when for­matted. If an unformatted SDHC/SD
memory card or an SDHC/SD memory
card formatted with other devices is
used, the camera may not work properly
or performance deterioration may be
caused. Refer to the Operating
Instructions (PDF) for how to format an
SDHC/SD memory card.

12

• If another SDHC/SD memory card is
used, the camera may not work properly
or performance deterioration may be
caused.

Code label

The code labels (accessory) are required at
inquiry for trouble. Use caution not to lose
these labels. It is recommended to paste one
of the labels onto the CD-ROM case.

Discoloration on the CCD color filter

When continuously shooting a bright light
source such as a spotlight, the color filter of
the CCD may have deteriorated and it may
cause discoloration. Even when changing the
fixed shooting direction after continuously
shooting a spotlight for a certain period, the
discoloration may remain.

Do not aim the camera at strong light
sources.

A light source such as a spot light causes a
blooming (light bleeding) or a smear (vertical
lines).

MPEG-4 Visual patent portfolio license

This product is licensed under the MPEG-4
Visual Patent Portfolio License for the person­al and non-commercial use of a consumer for
(i) Encoding video in compliance with the
MPEG-4 Visual Standard ("MPEG-4 video")
and/or (ii) Decoding MPEG-4 video that was
encoded by a consumer engaged in a per­sonal and non-commercial activity and/or
was obtained from a video provider licensed
by MPEG LA to provide MPEG-4 video. No
license is granted or shall be implied for any
other use. Additional information including
that relating to promotional, internal and com­mercial uses and licensing may be obtained
from MPEG LA, LLC.
See http://www.mpegla.com.

AVC patent portfolio license

This product is licensed under the AVC
Patent Portfolio License for the personal and
non-commercial use of a consumer to (i)
Encode video in compliance with the AVC
Standard ("AVC video") and/or (ii) Decode
AVC video that was encoded by a consumer
engaged in a personal and non-commercial
activity and/or was obtained from a video
provider licensed to provide AVC video. No
license is granted or shall be implied for any
other use. Additional information may be
obtained from MPEG LA, L.L.C.
See http://www.mpegla.com.

Indication label

Refer to the indication label on the bottom of
this product for the equipment classification
and power source, etc.

Consumable parts

The following are consumables: Replace
them in accordance with their lives. Their
lives vary depending on use environment
and conditions.

• Cooling fan
Lifetime: approx. 40 000 hours

About the dehumidifying device

• This product has dehumidifying device to
keep the inside at low moisture level,
preventing condensation and quickly dis­sipating dew if produced.

• Dew may be produced depending on the
conditions of temperature, humidity,
winds, and rain, and it may take time to
dehumidify.

• Never seal the surfaces of the dehumidi­fying device.

Blight subject

Blooming

Smear

Dehumidifying device

13

Before start the installation/connection,
prepare the required devices and cables.

Before starting the connection, turn the
power of the devices including this product
and the PC off.

Warning: Refer installation work to the

dealer. Failure to observe this may
cause fire, electric shock, injury, or
damage to the product.

The product is designed to be installed
under eaves.

Do not install this product in locations subject
to direct sunlight.

Installing place

Contact your dealer for assistance if you are
unsure of an appropriate place in your partic­ular environment.

• Make sure that the installation area is
strong enough to hold this product, such
as a concrete ceiling.

• Install the camera in the foundation area
of the architecture or where sufficient
strength is assured.

• If a ceiling board such as plaster board
is too weak to support the total weight,
the area shall be sufficiently reinforced.

Avoid installing in the following locations.

• Locations where a chemical agent is
used such as a swimming pool

• Locations subject to steam and oil smoke
such as a kitchen, Locations near flam­mable gas or vapor

• Locations where radiation or x-ray emis­sions are produced, Locations subject to
strong magnetic field or radio waves

• Locations where corrosive gas is pro­duced, Locations where it may be dam­aged by briny air such as seashores

• Locations where the temperature is not
within –30 °C - +50 °C {–22 °F - 122 °F}.

• Locations subject to vibrations (This
product is not designed for on-vehicle
use.)

• If a ceiling board is too weak to support
the total weight, the area shall be suffi­ciently reinforced.

Do not install this product in a humid or
dust-laden environment.

Otherwise, lifetime of the internal parts may
be shortened.

Be sure to remove this product if it is not
in use.

Design and engineer the power supply
system to turn on/off the power of the
camera since this product does not have
the power switch.

About the network connection

When connecting to a network using the net­work cable of this product, observe the fol­lowing.

• When wiring for the network, design and
engineer to not to be affected by thun­der.

• It is impossible to install this product in
combination with a pan/tilt head.

Screw tightening

• The screws and bolts must be tightened
with an appropriate tightening torque
according to the material and strength of
the installation area.

• Do not use an impact driver. Use of an
impact driver may damage the screws or
cause tightening excessively.

• When a screw is tightened, make the
screw at a right angle to the surface.

• After tightening the screws or bolts, per­form visual check to ensure tightening is
enough and there is no backlash.

Precautions for Installation

14

Procure fixing screws separately.

The screws that secure this product are not
supplied. Prepare them according to the
material and strength of the area where the
product is to be installed.

Not remove or loosen screws

If the screws (7 pieces) on the rear of the
camera are loosened, camera trouble due to
water leakage or camera falling may occur.

Radio disturbance

When the camera is used near TV/radio
antenna, strong electric field or magnetic
field (near a motor, a transformer or a power
line), images may be distorted and noise
sound may be produced.

PoE (Power over Ethernet)

Use a PoE hub/device that is compliant with
IEEE802.3af standard.

Router

When connecting the camera to the Internet,
use a broadband router with the port for­warding function (NAT, IP masquerade).
Refer to the Operating Instructions (PDF) for
further information about the port forwarding
function.