PANASONIC TDA 100, TDA 200 User Guide

Hybrid IP-PBX

User Manual

KX-TDA100

Model KX-TDA200

Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA100/KX-TDA200. Please read this manual carefully before using this product and save this manual for future use.

Call Center

This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members.

Customers

Queuing

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

1.8 Call Center 1.9.3 Voice Processing System

Wireless System

PC Phone/PC Console

Message

essage

Message

essage

Message

This PBX optionally supports Portable Station (PS) system. A PS can be used on the system with other wired telephone.

This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX.

Appendix Consult your dealer

Easy Operation

If you are using a certain Panasonic telephone that is equipped with a navigation key/jog dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of a incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigation Key Jog Dial

Message/Ringer Lamp

(Station Message Detail Recording)

This PBX can record or print out call information: date, time, extension no., dialed no., duration, etc.

Date

01/02/02

11:07AM

Call Record

Time

10:03AM

Ext

1230

2230

Computer

• • • • • • •

1.1 Before Operating the Telephones Consult your dealer

2 User Manual

Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.

• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.

• THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PREVENT THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY CONNECTORS OF THE UNIT.

The following icons are used frequently in this manual.

Notice

The Proprietary Telephone is abbreviated as "PT".

The Single Line Telephone is abbreviated as "SLT".

The Portable Station is abbreviated as "PS".

The Proprietary Telephone with a Display is abbreviated as "Display PT".

ConditionsHints

User Manual 3

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

Read and understand all instructions.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

Slots and openings in the cabinet and the back or bottom are provided for ventilation; to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or other heat source. This product should not be placed in a built-in installation unless proper ventilation is provided.

This product should be operated only from the type of power source indicated on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

This product is equipped with a 3-wire grounding type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding type plug.

Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by people walking on it.

10.

Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

11.

Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

12.

To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified person when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

13.

Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

When the power supply cord or plug is damaged or frayed.

If liquid has been spilled into the product.

If the product has been exposed to rain or water.

If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

If the product has been dropped or the cabinet has been damaged.

If the product exhibits a distinct change in performance.

4 User Manual

14.

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

15.

Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

User Manual 5

Attention

• If there is any trouble, disconnect the unit from the telephone line. Plug the telephone directly into the telephone line. If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by an authorized Panasonic Factory Service Center. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.

• Keep the unit away from heating appliances and electrical noise generating devices such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the unit.

• This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and vibration, and should not be exposed to direct sunlight.

• Never attempt to insert wires, pins, etc., into the vents or holes of this unit.

• Do not use benzene, thinner, or the like, or any abrasive powder to clean the cabinet. Wipe it with

a soft cloth.

• Do not use any handset other than a Panasonic handset for KX-TDA100/KX-TDA200 use.

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product service

Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult a certified Panasonic dealer for detailed instructions.

6 User Manual

The serial number of this product may be found on the label affixed to the side of the unit. You should note the model number and the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.:

SERIAL NO.:

For your future reference

DATE OF PURCHACE

NAME OF DEALER

DEALER’S ADDRESS

DEALER’S TELEPHONE NO.

User Manual 7

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF03AKX-TDA100. If requested, this number must be provided to the telephone company.

Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TDA100 and KX-TDA200

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.3A

• Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN, METALLIC

• Service Order Code: 9.0F, 6.0P

• Required Network Interface Jack: RJ21X, RJ48C, RJ2HX

Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF03AKX-TDA100. The digits represented by 03 are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

Changes in Telephone Company Communications Facilities, Equipment, Operations and Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Servicenter Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

Combined Use with Alarm Equipment

8 User Manual

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

When programming emergency numbers and/or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

Perform such activities in the off-peak hours, such as early morning hours or late evenings.

WARNING

The software contained in the ARS and TRS/Barring features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer’s employees from gaining access to the network and to these codes. KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.

User Manual 9

For Cell Station

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void user’s authority to operate this device.

Note

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Some wireless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the wireless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the wireless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances.

CAUTION

To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with provided instructions and

a minimum 20 cm (8 in) spacing must be provided between antenna and all person’s body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

• This transmitter must not be co-located or operated in conjunction with any other antenna

or transmitter.

Medical

determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2401 MHz to 2480 MHz, and the power output level can range from 0.004 W to 0.4 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

—consult the manufacturer of any personal medical devices, such as pacemakers, to

10 User Manual

1 Operation ....................................................................................... 13

1.1 Before Operating the Telephones.........................................................................14

1.1.1 Before Operating the Telephones ............................................................................14

1.2 Making Calls ...........................................................................................................23

1.2.1 Basic Calling ............................................................................................................23

1.2.2 Easy Dialing .............................................................................................................26

1.2.3 Redial .......................................................................................................................30

1.2.4 When the Dialed Line is Busy or There is No Answer .............................................30

1.2.5 Alternate Calling—Ring/Voice..................................................................................35

1.2.6 Calling without Restrictions ......................................................................................36

1.2.7 Direct Inward System Access (DISA).......................................................................37

1.2.8 Remote Setting ........................................................................................................40

1.3 Receiving Calls.......................................................................................................42

1.3.1 Answering Calls .......................................................................................................42

1.3.2 Hands-free Answerback...........................................................................................42

1.3.3 Call Pickup ...............................................................................................................43

1.3.4 Trunk Answer From Any Station (TAFAS).................................................................44

1.3.5 ANSWER/RELEASE Button ....................................................................................44

1.4 During a Conversation...........................................................................................47

1.4.1 Call Transfer.............................................................................................................47

1.4.2 Call Hold...................................................................................................................49

1.4.3 Call Splitting .............................................................................................................52

1.4.4 Call Waiting ..............................................................................................................54

1.4.5 Multiple Party Conversation .....................................................................................57

1.4.6 Mute .........................................................................................................................62

1.4.7 Off-Hook Monitor......................................................................................................63

1.4.8 Headset Operation...................................................................................................64

1.5 Absence Settings...................................................................................................66

1.5.1 Call Forwarding ........................................................................................................66

1.5.2 Absent Message ......................................................................................................69

1.5.3 Extension Lock.........................................................................................................70

1.6 Paging .....................................................................................................................72

1.6.1 Paging ......................................................................................................................72

1.6.2 Answering/Denying a Paging Announcement ..........................................................73

1.7 Extension Settings.................................................................................................74

1.7.1 Timed Reminder.......................................................................................................74

1.7.2 Do Not Disturb (DND) ..............................................................................................75

1.7.3 Call Waiting/Off-Hook Call Announcement (OHCA)/Whisper OHCA.......................76

1.7.4 Calling Line Identification Presentation (CLIP).........................................................77

1.7.5 Calling Line Identification Restriction (CLIR) ...........................................................77

1.7.6 Executive Busy Override Deny.................................................................................78

1.7.7 Background Music (BGM) ........................................................................................78

1.7.8 Data Line Security....................................................................................................79

1.7.9 Time Service ............................................................................................................79

1.7.10 Paralleled Telephone................................................................................................80

1.7.11 Wireless XDP Parallel Mode ....................................................................................80

1.7.12 Extension Feature Clear ..........................................................................................81

User Manual 11

1.8 Call Center.............................................................................................................. 83

1.8.1 Log-in/Log-out, Wrap-up.......................................................................................... 83

1.8.2 Incoming Call Distribution Group Monitor................................................................ 85

1.8.3 Manual Queue Redirection......................................................................................87

1.9 User-supplied Equipment..................................................................................... 89

1.9.1 Doorphone/Door Opener......................................................................................... 89

1.9.2 Host PBX ................................................................................................................. 90

1.9.3 Voice Processing System ........................................................................................ 91

1.10 Walking Extension................................................................................................. 97

1.10.1 Walking Extension ................................................................................................... 97

1.11 Display Proprietary Telephone .............................................................................98

1.11.1 Call Log ................................................................................................................... 98

1.11.2 Directories ............................................................................................................. 100

1.11.3 System Feature Access......................................................................................... 104

2 Manager Operation...................................................................... 105

2.1 Control Features .................................................................................................. 106

2.1.1 Extension Control .................................................................................................. 106

2.1.2 Time Service Mode Control................................................................................... 106

2.1.3 Dial Tone Transfer.................................................................................................. 107

2.1.4 External Background Music (BGM) ....................................................................... 108

2.1.5 Outgoing Messages (OGM)................................................................................... 108

3 Customizing Your Phone & System...........................................111

3.1 Personal Programming ....................................................................................... 112

3.1.1 Personal Programming .......................................................................................... 112

3.1.2 Settings on the Programming Mode ...................................................................... 113

3.1.3 Customizing the Buttons........................................................................................ 122

3.2 Manager Programming ....................................................................................... 127

3.2.1 Programming Information ...................................................................................... 127

3.2.2 Manager Programming.......................................................................................... 128

3.3 System Programming ......................................................................................... 129

3.3.1 Programming Information ...................................................................................... 129

3.3.2 System Programming ............................................................................................ 131

4 Appendix ......................................................................................135

4.1 Troubleshooting................................................................................................... 136

4.1.1 Troubleshooting ..................................................................................................... 136

4.2 Feature Number Table......................................................................................... 139

4.2.1 Feature Number Table ........................................................................................... 139

4.3 Tone ...................................................................................................................... 146

4.3.1 Tone.......................................................................................................................146

Index ...................................................................................................151

12 User Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

User Manual 13

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station (PS), e.g., KX-TD7690. Use the feature depending on the telephone you are using. If you are using

REDIAL

a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

• If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customizing the Buttons".

Portable Station (PS) Registration

You must register your PS in the PBX and determine its extension number before initial use. For PS registration, consult your dealer.

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. If you want to change the numbers, consult your dealer. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in the "Feature Number Table" (Appendix).

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

14 User Manual

1.1 Before Operating the Telephones

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).

Display

In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.11 Display Proprietary Telephone".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key Jog Dial Volume Key

increases

Down

decreases

)

(Level

increases

ENTER

Down

decreases

)

(counter-clockwise)

Left

Right

(clockwise)

(Level

RightLeft

Level

decreases

)

Level

increases

(Level

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KXTDA200.

Restrictions

Some features may be restricted at your extension under the system programming. Consult your manager or dealer.

User Manual 15

1.1 Before Operating the Telephones

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button.

(To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

(CO)

CO line

group no.

Seize a CO line (One of the following).

• Press the CO button.

• Dial automatic line access

number 9.

• Dial CO line group access number and CO line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

desired no.

extension no.

phone no.

Press the corresponding feature

Ta lk . button on the proprietary telephone.

Enter the required number.

You will hear a busy, confirmation,

dial, ring or ringback tone.

B. Tone: Busy Tone

account code

Enter the account code.

C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial an extension number. Dial outside phone number.

outside

phone no.

Dial the telephone number.

16 User Manual

1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

(CO)

: Used to make or receive an outside call. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) (Only the CO line "number" [e.g., 1, 2] may be shown on some telephones.)

SP-PHONE

Used for hands-free operation.

AUTO DIAL

STORE

REDIAL

INTERCOM

AUTO DIAL/STORE

: Used for System/Personal Speed Dialing or storing program changes.

REDIAL

Used to redial the last dialed number.

INTERCOM

: Used to make or receive intercom calls.

PAUSE

MESSAGE

PAU SE

: Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

MESSAGE

: Used to leave a message waiting indication or call back the party who left the message waiting indication.

Soft Buttons

: Used to select the item displayed on the bottom of the display.

MONITOR

: Used for hands-free dialing. You can monitor the party’s voice in hands-free mode.

AUTO ANS

MUTE

AUTO ANS (Auto Answer)/MUTE

Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

User Manual 17

1.1 Before Operating the Telephones

TRANSFER

FLASH/

RECALL

VOICE CALL

MUTE

TRANSFER

Used to transfer a call to another party.

FLASH/RECALL

: Used to disconnect the current call and make another call without hanging up.

VOICE CALL/MUTE

: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

HOLD

CONF

FWD/DND

HOLD

Used to place a call on hold.

CONF (Conference)

: Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND)

: Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

PROGRAM

RELEASE

PROGRAM

: Used to enter and exit the Programming mode.

RELEASE

Used to disconnect the line.

ANSWER

Used to answer an incoming call.

Navigator Key/Jog Dial/Volume Key

Used to adjust the volume and the display contrast or select desired items.

18 User Manual

VOL

1.1 Before Operating the Telephones

(PF)

Programmable Feature (PF)

Located on the upper part of the CO button array or on the DSS Console.

MODE

: Used to shift the display to access various features.

Assigns the desired button and used to access the stored feature. Mostly used as a One-Touch Dialing button. (Only the "F and number" may be shown on some telephones.)

SELECT

Used to select the displayed item or to call the displayed phone number.

ENTER

Used to confirm the selected item.

SHIFT

: Used to access the second level of Soft button features.

CANCEL

Used to cancel the selected item.

Customized Buttons

If the term is in parentheses like (Account) in this section, it means a flexible button has been made into an "Account" button. To customize, refer to "3.1.3 Customizing the Buttons".

Buttons Feature

Loop-CO (L-CO)

Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button.

Used to access an idle CO line in a specified CO line group for making

Group-CO (G-CO)

outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button.

Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.

Direct Station Selection (DSS)

Used to access an extension with one-touch. It is also possible to be changed to the other feature button.

One-touch Dialing Used to access a desired party or system feature with one-touch.

Group Directory Number (GDN)

Message

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Message for another extension Used to have a Message button for another extension.

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to specified destination.

Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.

Group FWD—Intercom calls

Used to forward the intercom calls to your group to a specified destination.

User Manual 19

1.1 Before Operating the Telephones

Buttons Feature

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Te r mi n a te

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error. For more details, consult your dealer.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Toll Restriction (TRS)

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction level of other extension users temporarily.

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one-touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

20 User Manual

1.1 Before Operating the Telephones

Buttons Feature

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

How to Follow the Steps

An example of system operation is shown below.

Calling Another Extension

To another extension (Intercom Call)

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

To call using a directory, refer to "1.11.2 Using the Directories".

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customizing Your Phone

Dial extension number or press DSS.

3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

Talk.

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

User Manual 21

1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

Telephone Company

IP-type

Private Network

Computer

Printer

Hybrid IP-PBX

Single Line

Telephone

Fax Machine

Wireless Phone

Single Line

Telephone

Digital Proprietary Telephone

Analog Proprietary Telephone

Router

Computer

(Server)

Computer

Doorphone & Door Opener

External Music Source

Pager/

Speaker

22 User Manual

Amplifier

Portable

Station

Voice Processing

Cell Station

System

Digital Proprietary Telephone

KX-T7636/ KX-T7633

USB

Computer

1.2 Making Calls

1.2.1 Basic Calling

— Calling Another Extension

— Calling an Outside Party

— TIE Line Access

— Account Code Entry

Calling Another Extension

Intercom Call

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

extension number

or press

DSS

1.2 Making Calls

Talk.Dial

• The DSS button light shows the current status as follows:

Off:

The extension is idle.

Red on:

Your or another extension is using the line.

• To call using a directory, refer to "1.11.2 Directories".

For quick operation

•

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

Operator Call

You can call an extension or a group assigned as the operator.

PT/SLT/PS

Off-hook.

Enter

User Manual 23

1.2 Making Calls

Calling an Outside Party

You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods:

Automatic Line Access

PT/SLT/PS

(L-CO)

outside

phone no.

Off-hook. Talk.

Press L-CO or enter automatic line access number.

Dial outside phone number.

CO Line Group Access

PT and SLT

PT/SLT/PS

(G-CO)

CO line

group no.

Off-hook. Talk.

Press

G-CO

or enter

line group access number

and then

number

CO line group

(2 digits).

outside

phone no.

outside phone

Dial

number

To select the specified CO line

PT and SLT

PT/PS

Off-hook. Talk.

• Each of the S-CO button or G-CO button light shows the current status as follows:

• You may be restricted from making a call to the specified outside party. To make a call,

24 User Manual

outside

phone no.

Dial

outside

phone number

Press

Off

: The line is idle.

Red on

: The line is in use.

(S-CO)

S-CO

refer to "1.2.6 Calling without Restrictions".

•

To confirm number before dialing

, you can enter a phone number and confirm it on the

display and then go off-hook. (Predialing)

•

To make a call to another party without going on-hook

button. It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode–

Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customizing the Buttons Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button or a Terminate button.

TIE Line Access

When your PBX is connected to a private network, you can access it.

To call

1.2 Making Calls

, press the FLASH/RECALL

PT/SLT/PS

Off-hook. Talk.

Enter 7. Dial private

private phone no.

phone number.

User Manual 25

1.2 Making Calls

Account Code Entry

You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.

PT/SLT/PS

(Account)

account code

D.Tone

Off-hook.

outside

phone

Dial

outside

phone number

Seize CO line before entering outside phone number.

A Panasonic proprietary telephone extension user

•

no.

Press enter

Account

Enter (max. 10 digits).

account code

can enter an account code during

Enter #.

a conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

•

If you enter the wrong code,

press the " " key and re-enter the account code.

• You may not be able to make an outside call without an account code. Entry mode is assigned to each user. Ask your manager for your mode.

•

For your convenience,

you can store the code with the phone number in the memory

(e.g., Speed Dialing).

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit an Account button.

1.2.2 Easy Dialing

This is convenient for frequently dialed phone numbers.

— One-touch Dialing

— Personal Speed Dialing

— System Speed Dialing

— Hot Line

— Quick Dialing

26 User Manual

One-touch Dialing

You can store a phone number into the flexible button for one-touch operation.

PT/PS

(One-touch Dialing)

Press

Off-hook.

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number.

Dialing

One-touch

1.2 Making Calls

Personal Speed Dialing

You can store numbers at your extension for your personal use. (Default: 10 numbers, 00-09) This feature is also known as Station Speed Dialing.

To store a phone number

PT/SLT

Off-hook.

Enter 30.

personal speed

dialing no.

Enter

personal speed

dialing number

(2 digits).

desired

phone no.

Enter

desired

phone number

(max. 32 digits).

Enter CO line access number before outside phone number.

Enter

C.Tone

On-hook.

User Manual 27

1.2 Making Calls

To dial

PT/SLT

AUTO DIAL

STORE

personal speed

dialing no.

Off-hook.

Press

AUTO DIAL

or enter .

Enter

. Dial

personal speed

dialing number

• To call using a directory, refer to "1.11.2 Directories".

System Speed Dialing

You can make calls using speed dialing numbers stored in the PBX.

PT/SLT/PS

AUTO DIAL

STORE

Off-hook.

AUTO DIAL

Press or enter .

• To call using a directory, refer to "1.11.2 Directories".

system speed

dialing no.

Dial

system speed

dialing number

(3 digits).

(2 digits).

Hot Line

You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialing.

To store a phone number

PT/SLT/PS

desired

no.

phone

Enter

desired

phone number

(max. 32 digits).

Enter CO line access number before outside phone number.

Enter #.

Off-hook.

28 User Manual

Enter

740

4 0

Enter 2.

C.Tone

On-hook.

To set/cancel

PT/SLT/PS

1.2 Making Calls

Set

4 07

Cancel

C.Tone

Off-hook.

To dial

PT/SLT/PS

Off-hook.

On-hook.

•

To call another party

Enter

740

Enter 1 to set

to cancel.

, dial the desired party’s phone number before the preprogrammed

number is dialed.

• You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment— Outgoing)

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—

Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

Quick Dialing

You can make a call simply by pressing the preprogrammed number for quick dialing. For details, consult your manager or dealer.

PT and SLT

PT/SLT/PS

quick dialing no.

Off-hook.

• It is a useful feature for Hotel. For example, to dial the Room Service, dial the digit "3", not the full extension number.

quick dialing

Dial

number

(1-4 digits).

User Manual 29

1.2 Making Calls

1.2.3 Redial

This is convenient when calling the same outside party again.

— Last Number Redial

Last Number Redial

PT/SLT/PS

REDIAL

Off-hook.

• Up to 32 digits can be stored and redialed.

• After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.

Press

or enter #.

•

To redial automatically,

press the REDIAL button directly. It will keep trying the busy number until the called party answers or until a specified timeout (Automatic Redial). You can perform other tasks during dialing. To cancel, press the FLASH button. Some CO lines may not support this feature.

press the SP-PHONE button and then the REDIAL button, or

1.2.4 When the Dialed Line is Busy or There is No Answer

— Automatic Callback Busy

— Call Waiting

— Message Waiting

— Executive Busy Override

— Call Monitor

— DND Override

Automatic Callback Busy

You can set the telephone to receive callback ringing:

• when a dialed extension becomes idle.

• when your desired CO line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX.

When you answer the callback ringing:

• For an outside call: The line is seized.

• For an intercom call: The called extension starts ringing automatically.

30 User Manual

To set (for both extension and CO line)

PT/SLT/PS

While hearing a busy tone

1.2 Making Calls

C.Tone

Enter 6.

On-hook.

To answer the callback ringing from an idle extension

PT/SLT/PS

While hearing a callback ringing

R.B.Tone

Off-hook.

Talk.

To answer the callback ringing from an idle CO line

PT/SLT/PS

While hearing a callback ringing

outside

phone no.

Off-hook.

Dial

outside

phone number

• If you do not answer the callback ringing within 10 seconds, this feature will be canceled.

Automatic Callback Busy Cancel

PT/SLT/PS

4 6

Off-hook.

Enter 46.

Talk.

C.Tone

On-hook.

User Manual 31

1.2 Making Calls

Call Waiting

You can inform the called party that your call is waiting. This feature is also known as Busy Station Signaling (BSS).

PT/SLT/PS

While hearing a busy tone

Enter 1.

•

Depending on the other party’s telephone

and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you only send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. Refer to "1.7.3 Call Waiting/Off-Hook Call Announcement (OHCA)/Whisper OHCA".

Message Waiting

, the "Off-Hook Call Announcement (OHCA)"

For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

For a called extension As a message receiver, the MESSAGE button light lets you know that a call has been received. If you receive notification, you can call back the caller by a simple operation.

For a caller

To leave a message waiting indication

PT/SLT/PS

When the called extension is busy or does not answer

MESSAGE

Press MESSAGE or enter 4.

C.Tone

On-hook.

32 User Manual

To leave/cancel a message waiting indication

PT/SLT/PS

PT and SLT

Leave

Cancel

desired

extension no.

1.2 Making Calls

C.Tone

Off-hook.

Enter 70.

Enter 1 to leave or 0 to cancel.

For a called extension

To check the left message and call back

PT/PS

While on-hook

MESSAGE

Press

MESSAGE

until the desired extension appears.

Off-hook.

To call back

PT/SLT/PS

MESSAGE

Talk.

Enter desired extension number.

On-hook.

Talk.

Off-hook.

Press MESSAGE or enter 70 and then 2.

• The MESSAGE button light shows the current status as follows:

Off

: No message

Red on

: You have a message.

• The display shows the messages starting with the most recent call.

• For a called extension, you can cancel the message waiting indication if you do not want

to callback. To cancel, press the MESSAGE button and then press the soft button.

• On your PT, you can establish one or more "Message for another extension " buttons. These buttons can accept the message notification of other extensions or various incoming call distribution groups. In other words, you can monitor the message notifications of other telephones.

• This feature is also available for single line telephone extension users with a message waiting light. Even if they do not have a message waiting light, they may receive a special dial tone as notification, if required.

User Manual 33

1.2 Making Calls

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Message button or Message for another extension button.

Executive Busy Override

The preprogrammed extension can call someone who is busy on the telephone and establish a threeparty conversation.

To join

PT/PS

Outside call

(CO)

Off-hook.

Press corresponding

PT/SLT/PS

Intercom call

While hearing a busy tone

Enter 3.

C.Tone

Talk.

For the joined extension

To talk each party alternately

PT/PS

During a conversation

To continue

B. Tone C.Tone

Enter 3.

Talk.

TRANSFER

Press

TRANSFER

Talk to the other party.

• You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.7 Extension Settings".

Call Monitor

The preprogrammed extension can monitor another extension.

34 User Manual

To monitor

PT/SLT/PS

1.2 Making Calls

extension no.

Dial

extension

number

B.Tone

Enter 5.

DND Override

The preprogrammed extension can call someone who has set the DND feature.

PT/SLT/PS

While hearing the DND tone

Enter 1.

R.B.Tone

Talk.

1.2.5 Alternate Calling—Ring/Voice

The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.

Ringing (Default):

with a ring tone.

Voice-Calling:

immediately after confirmation tone.

You can call the other party

You can talk to the other party

To change the method

PT/SLT/PS

After dialing

C.Tone

Enter .

Talk.

Ring

Hello

User Manual 35

1.2 Making Calls

• If the called party uses a single line telephone or portable station, Voice-Calling is not available.

• This feature is not available when the called party’s telephone is in the Voice Call Deny mode.

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—

Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party’s voice.

1.2.6 Calling without Restrictions

— Remote COS Access

Remote COS Access

You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set. To use this feature, an original extension number and an extension PIN (Personal Identification Number) are required. You can make a call by entering a verified code and verified code PIN. For the available verified code, ask your manager.

To call (Walking COS)

PT/SLT/PS

Off-hook.

PIN: Personal Identification Number

Enter 47.

extension no.

Dial your extension number.

your

extension PIN

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

C.Tone & D.Tone

desired

phone no.

Dial desired phone number.

Seize CO line before entering outside phone number.

36 User Manual

To call (Verified Code Entry)

1.2 Making Calls

PT/SLT/PS

Off-hook.

verified code PIN

Enter verified code PIN (max. 10 digits).

If a wrong verified code PIN is entered, you hear an alarm tone.

PIN: Personal Identification Number

Enter 47. Enter .

C.Tone & D.Tone

desired

phone no.

Dial desired phone number.

Seize CO line before entering outside phone number.

verified code

Enter verified code (max. 4 digits).

1.2.7 Direct Inward System Access (DISA)

— Calling through DISA

Calling through DISA

When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator’s assistance. You may be able to access system features or call an outside party with your password depending on the security mode. Ask your manager for the mode assigned to your PBX.

User Manual 37

1.2 Making Calls

To call an extension

From Outside Telephone

In No Security Mode/Trunk Security Mode

DISA

phone no.

Off-hook.

Dial

DISA

phone number

In All Security Mode

DISA

phone no.

Off-hook.

Enter

verified code PIN

(max.10 digits).

Dial

DISA

phone number

extension PIN

verified code PIN

extension PIN

R.B.Tone & DISA message

C.Tone & D.Tone

desired

extension no.

Dial

desired

extension number

Enter 47. Dial

desired

extension no.

Dial

desired

extension number

your

extension no.

your extension number

Or enter and then

code

verified

code

verified

38 User Manual

To call an outside party

From Outside Telephone

In No Security Mode

1.2 Making Calls

Off-hook.

DISA

phone no.

Dial DISA phone number.

R.B.Tone & DISA message

In Trunk Security Mode/All Security Mode

Off-hook.

extension PIN

verified code PIN

Enter extension PIN or verified code PIN

(max.10 digits).

DISA

phone no.

Dial DISA phone number.

R.B.Tone & DISA message

C.Tone & D.Tone

outside

phone no.

Dial outside phone number.

Seize CO line before dialing outside phone number.

outside

phone no.

Dial outside phone number.

Seize CO line before dialing outside phone number.

Enter 47.

Dial your extension number. Or enter and then verified

code.

your

extension no.

verified

code

To retry

From Outside Telephone

To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone

phone no.

Dial

phone number

Dial a line access number as the first digit when calling an outside party.

Enter .

DISA message

User Manual 39

1.2 Making Calls

•

WARNING When you enable the Outside-to-Outside Call feature of DISA, and a third party discovers the password (verified code PIN/extension PIN) of the PBX, there will be a risk that they will make fraudulent phone calls using the telephone line, and the cost will be charged to your own account. In order to avoid this problem, we strongly recommend the following points:

a) Carefully maintain the secrecy of the PIN. b) Specify a complicated PIN as long and random as you can make it. c) Change the PIN frequently.

•

Time limit

Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend, press any dial button except .

•

If Built-in Automated Attendant service is set

, you can access the desired extension

simply by pressing a single digit (0-9) from the options given the prerecorded message.

1.2.8 Remote Setting

You can set the following features on your telephone from another extension or through DISA.

• Call Forwarding (FWD)/Do Not Disturb (DND)

• Changing the Log-in/Log-out Status of Extensions

• Absent Message

• Extension Lock

• Time Service Switching Mode

From another extension

PT/SLT/PS

Off-hook.

PIN: Personal Identification Number

Enter 47.

your

extension no.

Dial your extension number.

extension PIN

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

C.Tone & D.Tone

desired

feature no.

Dial desired feature number.

40 User Manual

Through DISA

1.2 Making Calls

Any Telephone

Off-hook.

extension PIN

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

PIN: Personal Identification Number

DISA

phone no.

Dial

DISA

phone number.

R.B.Tone & DISA message

C.Tone & D.Tone

desired

extension no.

feature no.

Dial desired feature number.

Enter 47.

your

extension no.

Dial your extension number.

User Manual 41

1.3 Receiving Calls

1.3.1 Answering Calls

PT/SLT/PS

Off-hook.

Select one of the following methods:

· Lift the handset to receive the preferred line.

(Default: Ringing line is selected.)

· Press the SP-PHONE button.

· Press the flashing CO, INTERCOM or G-DN button directly.

· Press the ANSWER button.

• The G-DN button light shows the current status as follows:

Off:

Idle

Green on Red on

: The line is in use. (You are using the line.)

: Your extension is in Log-out mode from the incoming call distribution group.

Talk.

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—

Preferred Line Assignment—Incoming

Select the seized line when going off hook.

Alternate Receiving—Ring/Voice

Select the Calling method, either ring or the other party’s voice.

• 3.1.3 Customizing the Buttons

Create or edit a Group Directory Number (G-DN) button.

1.3.2 Hands-free Answerback

You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires System Programming. Consult your dealer.

42 User Manual

To set/cancel

While on-hook

AUTO ANS

MUTE

Press

AUTO ANS

• The AUTO ANS button light shows the current status as follows:

Off:

Not set

On:

Set

• For a PS user, refer to "Operating Instructions" for PS.

1.3.3 Call Pickup

1.3 Receiving Calls

— Call Pickup

— Call Pickup Deny

Call Pickup

You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk. The following types of pickup are available:

Group Call Pickup: Directed Call Pickup:

PT/SLT/PS

Off-hook.

If you receive a call waiting tone,

•

with Directed Call Pickup.

• If there are multiple incoming calls for the same group, the longest waiting call is received

first.

Picks up a call within your group.

Picks up a specified extension’s call.

(DSS)

4 0

Press

DSS

Enter

Or enter

and then

group no.

extension no.

group number

extension number

(2 digits).

you can ask a third party to pick up your second call

Group

Directed

C.Tone

Talk.

• You can also pick up a call by pressing the flashing DSS button.

User Manual 43

1.3 Receiving Calls

Call Pickup Deny

You can deny or allow other people to pick up your calls.

PT/SLT/PS

2 07

Deny

Allow

C.Tone

Off-hook. On-hook.

Enter

720

Enter 1 to deny or

to allow.

1.3.4 Trunk Answer From Any Station (TAFAS)

You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension.

Through an external speaker

PT/SLT/PS

While hearing a tone

Off-hook.

• You can also receive a paging announcement via a speaker with this operation.

Enter 42.

speaker no.

Dial speaker number (1 digit).

C.Tone

Talk.

1.3.5 ANSWER/RELEASE Button

The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

44 User Manual

To answer

1.3 Receiving Calls

ANSWER

Press

ANSWER

To transfer a call

During a conversation

TRANSFER

Press

TRANSFER

Press

desired phone number

Seize CO line before dialing outside phone number.

To talk to a waiting caller

Talk.

desired

phone

DSS

(DSS)

no.

or dial

The called party answers.

Press

RELEASE

RELEASE.

While hearing call waiting tone

ANSWER

Press

ANSWER

Talk.

User Manual 45

1.3 Receiving Calls

To transfer an outside call to an extension with a one-touch operation

During a conversation

(DSS)

Press

DSS

The other party is placed on hold and the destination extension is called immediately.

To end a conversation

During a conversation

RELEASE

Press RELEASE.

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit an Answer button or a Release button.

The called party answers.

Press

RELEASE

46 User Manual

1.4 During a Conversation

1.4.1 Call Transfer

— Transferring to an Extension on the PBX

— Transferring to an Outside Party Using the PBX Service

• You can transfer a held call without talking by going on-hook.

If a call is not retrieved within a specified time, you will hear an alarm as a reminder. And, if an outside call is not answered within a specified time, it is automatically disconnected.

•

If you hear an alarm tone,

call.

Transferring to an Extension on the PBX

To transfer

PT/PS

the destination extension did not answer the call. Answer the

1.4 During a Conversation

During a conversation

TRANSFER

C.Tone

Press

TRANSFER

SLT

During a conversation

C.Tone

Press

Recall/

hookswitch

(DSS)

extension no.

Press

DSS

extension number

Dial

number

or dial

extension no.

extension

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

User Manual 47

1.4 During a Conversation

To transfer with one-touch (One-touch Transfer)

PT/PS

During a conversation

(DSS)

Press

DSS

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

• Even if the transferred party does not answer, you can go on-hook.

Transferring to an Outside Party Using the PBX Service

Some extensions may be restricted from performing this feature.

PT/PS

During a conversation

outside

phone no.

outside

phone number

The call is transferred.

Press

TRANSFER

C.Tone

. Dial

CO line

Seize

CO line

On-hook.Talk.

SLT

During a conversation

Press

hookswitch

48 User Manual

Recall/

C.Tone

CO line

Seize

CO line

outside

phone no.

Dial

outside

phone number

On-hook.Talk.

The call is transferred.

•

Time limit

Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period.

•

To return to the held call before the destination answers,

button, corresponding CO, G-DN or INTERCOM button, or the hookswitch.

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

1.4.2 Call Hold

— Call Hold

— Call Park

•

If a call is not retrieved within a specified time

And, if an outside call is not answered within a specified time, it is automatically disconnected.

1.4 During a Conversation

press the TRANSFER

, you will hear an alarm as a reminder.

Call Hold

There are two types of hold. The difference between them is that other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.

Call Hold

PT/PS

During a conversation

HOLD

TRANSFER

C.Tone

Press

HOLD,

then enter

or press

TRANSFER

SLT

During a conversation

and

C.Tone

On-hook.

Recall/

Press

hookswitch

C.Tone

Enter

On-hook.

User Manual 49

1.4 During a Conversation

Call Hold Retrieve

PT/SLT/PS

At the holding extension (Call Hold Retrieve)

(CO)

INTERCOM

Off-hook.

Press flashing or

INTERCOM

or enter

Talk.

To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number)

(CO)

Off-hook.

Press CO, or enter 53 and then

(3 digits).

number

held line no.

held line

C.Tone

Talk.

To retrieve an intercom call or outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a holding extension number)

(DSS)

holding

extension no.

DSS

or dial

C.Tone

Talk.

Off-hook.

Enter 51.

Press

holding extension number

• The CO or INTERCOM button light shows the current status as follows:

•

50 User Manual

— Regular Hold mode

Flashing green slowly Flashing red

: Another extension’s held call

: Your held call

— Exclusive Call Hold mode

Flashing green rapidly Red on

: Another extension’s held call

: Your held call

Hold Mode Change (PT only)

After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.

1.4 During a Conversation

•

For simple operation,

or INTERCOM button, only if preprogrammed.

you can automatically hold a call by pressing another CO, G-DN

(Automatic Call Hold)

Consult your

dealer.

Call Park

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button. When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.

To se t

PT/PS

During a conversation

(Call Park)

Press

Call Park

PT/PS

During a conversation

TRANSFER

Press

TRANSFER

SLT

During a conversation

Enter 52.

parking zone no.

Enter a specified

zone number

to park at an idle parking zone automatically.

If you hear a busy tone, enter another parking zone number or press again.

Specified

Auto

parking

(2 digits) or press

C.Tone

On-hook.

Press

Recall/

hookswitch

Enter

. Enter a specified

If you hear a busy tone, enter another parking zone number.

parking zone no.

zone number

parking

(2 digits).

C.Tone

On-hook.

User Manual 51

1.4 During a Conversation

Call Park Retrieve

PT/PS

(Call Park)

Press a flashing

Call Park

PT/SLT/PS

Off-hook.

• If a call is parked automatically, confirm the parking zone number on the display.

If you hear a reorder tone when retrieving a parked call,

•

the stored parking zone number.

• After you park a call, you can perform other operations.

Enter 52. Dial

stored parking

zone no.

stored parking

zone number

C.Tone

Talk.

(2 digits).

there is no held call. Confirm

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Call Park button or Call Park (Automatic Park Zone) button.

1.4.3 Call Splitting

When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).

52 User Manual

1.4 During a Conversation

To alternate between the parties leaving one party on hold temporarily

PT/PS

During a conversation

TRANSFER

C.Tone

Press

TRANSFER

Press

party's extension number

SLT

During a conversation

C.Tone

Recall/

Press

hookswitch

(DSS)

extension no.

DSS

or dial

the other

extension no.

Dial

the other party's

extension number

TRANSFER

Talk to the other party.

Press

TRANSFER

Talk to the original party.

The other party will be on hold.

Talk to the

other party.

Press

Recall/

hookswitch

Talk to the original party.

The other party will be on hold.

To leave the conversation and then let the two parties talk

PT/PS

During a conversation

Press

TRANSFER

C.Tone

Press

party's extension number

(DSS)

extension no.

DSS

or dial

the other

Talk to the other party.

Press

TRANSFER

On-hook.

User Manual 53

1.4 During a Conversation

SLT

During a conversation

Press

Recall/

hookswitch

C.Tone

extension no.

Dial

the other party's

extension number

Talk to the

other party.

Press

Recall/

hookswitch

1.4.4 Call Waiting

— Answering Call Waiting in the PBX

— Answering Call Waiting from the Telephone Company

Answering Call Waiting in the PBX

During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs, then an outside call has received or another extension is letting you know another call is waiting. You must activate this feature to use it. (Default: Enable—Tone)

You can answer the second call by disconnecting (1) or holding (2) the current call.

1. To disconnect the current call and then talk to the new party

On-hook.

PT/SLT/PS

While hearing a tone

On-hook.

Off-hook.

Talk to the new party.

54 User Manual

2. To hold the current call and then talk to the new party

PT/PS

While hearing a tone

(CO)

INTERCOM

Press

INTERCOM

Disregard this step if both parties are extensions.

Talk to the new party.

Press

HOLD

SLT

While hearing a tone

1.4 During a Conversation

Press

Recall/hookswitch

Enter

50.

C.Tone

Talk to the new party.

After talking to the new party (second call), you can disconnect (2.1) or holding (2.2) it and then retrieve the first call.

2.1 To disconnect the second call and then talk to the original party

PT/PS

During a conversation

On-hook.

Off-hook.

(CO)

INTERCOM

Press

INTERCOM

Talk to the

original party.

PT/SLT/PS

During a conversation

On-hook.

Off-hook.

Enter

50.

C.Tone

Talk to the original party.

User Manual 55

1.4 During a Conversation

2.2 To hold the second call and then talk to the original party

After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.

PT/PS

During a conversation

(CO)

HOLD

INTERCOM

Press

HOLD

On-hook.

SLT

During a conversation

Press

Recall/hookswitch

Press

INTERCOM

Disregard this step if both parties are extensions.

Off-hook.

Enter

50.

Talk to the original party.

(CO)

INTERCOM

Press

INTERCOM

Talk to the new party.

C.Tone

Talk to the original party.

•

• The caller’s name or number is displayed for five seconds in ten second intervals while

56 User Manual

On-hook.

Off-hook.

Enter

Depending on the other party’s telephone,

50.

the "Off-Hook Call Announcement (OHCA)"

C.Tone

Talk to the new party.

and the "Whisper OHCA" features can be used. You can talk to the other party through the speaker and the microphone (OHCA) or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset.

waiting to be answered.

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—

If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

1.4 During a Conversation

Call Waiting Tone Type Selection

Default (Tone 1)

Special Tones (Tone 2)

15 s

5 s

Answering Call Waiting from the Telephone Company

This is an optional telephone company service. You can receive call waiting tone and the caller’s information. For details, consult your telephone company.

PT/PS

While hearing a tone

FLASH/

RECALL

Press

FLASH/

RECALL

PT/SLT/PS

While hearing a tone

TRANSFER

6 0

•

To return to the original party,

repeat the operation.

• In this case, FLASH/RECALL button on proprietary telephones is in the External Feature Access (EFA) mode.

1.4.5 Multiple Party Conversation

— Conference

— Unattended Conference

— Leaving 3 Parties Conference

— Privacy Release

Conference

You can add one or more parties to your conversation.

Press

TRANSFER

Recall/hookswitch

Enter

User Manual 57

1.4 During a Conversation

PT/PS

During a conversation

CONF

TRANSFER

desired

phone

no.

CONF

C.Tone

Press

CONF

TRANSFER

phone number

Seize CO line before dialing outside phone number.

PT/PS

During a conversation

TRANSFER

Seize CO line before dialing outside phone number.

desired

phone

no.

Dial

desired

phone number

Talk to the

new party.

Talk to the

new party.

Press

CONF

TRANSFER

.Dial

Talk with multiple parties

Enter 3.Press

C.Tone

Talk with multiple parties.

58 User Manual

SLT

During a conversation

1.4 During a Conversation

desired

phone

no.

Recall/

hookswitch

Seize CO line before dialing outside phone number.

Talk with multiple parties.

Dial

desired

phone number

Talk to the new party.

To add four or more parties to a conference

PT/PS

During a conversation

To continue

Press

Recall/

hookswitch

C.Tone

Enter 3.Press

CONF CONF

Press

CONF

. Press

desired

no.

phone

desired

phone number

Seize CO line before dialing outside phone number.

Talk.

To talk alternately on three-party conversation

PT/PS

During a conversation

TRANSFER

Press

TRANSFER

CONF

.Dial

C.Tone

Talk.

User Manual 59

1.4 During a Conversation

SLT

During a conversation

Press

Recall/hookswitch

• During a three-party conversation, when you press TRANSFER, Recall/hookswitch, you can talk to the party who had a conversation previously. If you want to talk to the third party, press TRANSFER, Recall/hookswitch again.

• You can have a conference with maximum eight parties (comprising intercom or CO lines) simultaneously.

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit a Conference button.

Unattended Conference

The other parties can continue their conversation.

To leave a conference

PT/PS

During 3- to 7-party conference

CONF

Press

CONF

To return while others are talking

(CO)

INTERCOM

On-hook.

Press flashing green CO or

60 User Manual

INTERCOM

To complete a conversation

PT/SLT/PS

During a conversation

On-hook.

•

Time limit

Both parties will hear an alarm tone before a specified timeout. The originating extension will hear an alarm tone before timeout. The call is disconnected when the time runs out unless the originating extension returns to the conference.

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Conference button.

1.4 During a Conversation

Leaving 3 Parties Conference

The other two parties can continue their conversation.

To leave a conference

PT/PS

During 3 parties conference

TRANSFER

On-hook.

Press

TRANSFER

SLT

During 3 parties conference

Press

Recall/hookswitch

User Manual 61

1.4 During a Conversation

To complete a conversation

PT/SLT/PS

During a conversation

On-hook.

Privacy Release

You can let a third party join your current outside call.

To set

PT/PS

During a conversation

(S-CO)

Press green

S-CO

Ask the third party to perform the step below.

(S-CO)

Press flashing green

S-CO

within 5 seconds.

To prolong, press

S-CO

again.

A three-party conversation is now established.

• Only an S-CO button can be used for this operation.

1.4.6 Mute

You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset.

C.Tone

Talk.

62 User Manual

To set/cancel

During a conversation

AUTO ANS

MUTE

VOICE CALL

MUTE

Press

MUTE

• The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows:

Off: Flashing red:

• If mute is used during OHCA, it will become Handset Mute.

1.4 During a Conversation

Normal

Mute

1.4.7 Off-Hook Monitor

You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.

To set/cancel

During a conversation using the handset

SP-PHONE

Press

SP-PHONE

• The SP-PHONE button light shows the current status as follows:

Off On

• This feature is controlled work by programming. Ask your manager.

• This feature may not be available with certain proprietary telephones. For more details,

consult your dealer.

: The voice is heard through the handset. : The voice is heard through the speaker and the handset.

User Manual 63

1.4 During a Conversation

•

Hands-free operation

You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously.

Helpful hints for hands-free operation:

•

If it is difficult to hear the other party's voice;

Raise the sound level using the Speaker Volume Control.

•

If the other party has difficulty hearing you;

Lower the sound level.

Absorbing echoes;

•

Using this unit in a room which has curtains or carpeting or both.

To avoid missing part of the conversations;

•

If you and the other party speak at the same time, parts of your conversation will be lost. To avoid this, speak alternately.

1.4.8 Headset Operation

You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Handset Selection.

To talk using the headset

SP-PHONE

Press

SP-PHONE

To use the handset during a conversation using the headset

Off-hook.

64 User Manual

1.4 During a Conversation

To talk in hands-free mode during a conversation using the headset

(Headset)

Press red

Headset

• The Headset button light shows the current status as follows:

Off

: Headset mode off

Red on

: Headset mode on

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—

Headset Operation

Select the equipment to use.

• 3.1.3 Customizing the Buttons

Create or edit a Headset button.

User Manual 65

1.5 Absence Settings

1.5.1 Call Forwarding

— Call Forwarding (FWD)

Call Forwarding (FWD)

You can have your incoming calls forwarded to a specified destination.

All Calls:

All calls are forwarded. Preset extensions may also forward from their own receiving group.

Busy:

All calls are forwarded when your extension is busy.

No Answer:

All calls are forwarded when you do not answer the call within a specified time period.

Busy/No Answer (BSY/NA):

All calls are forwarded when you do not answer within a specified time period or when your extension is busy.

Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.

TDA200

• You can set the voice mail floating extension number as a forward destination to receive calls into your mailbox.

• You can set your mobile telephone as the forward destination. The voice mail can be used to receive calls if you are unable to answer.

• Incoming calls can be forwarded up to four times.

•

Boss & Secretary feature

The extension which has been set as the destination can call the forwarding extension.

Call

Forward

extension

set

destinationForwarding

66 User Manual

To set/cancel

PT/SLT/PS

1.5 Absence Settings

Both Calls

Outside Calls

Intercom Calls

Cancel

All Calls

Busy

No Answer

Busy/No Answer

Off-hook.

Enter 71.

destination

extension no.

CO line

access no.

outside

phone no.

(Max. 32 digits)

Enter

destination extension number

Or enter and then

CO line access number

outside phone number

To set from another extension

PT/SLT/PS

Enter 0 to 2 as you desire.

Enter

required

number

For "Cancel", go on-hook directly.

C.Tone

Enter #.

On-hook.

Both Calls

Outside Calls

Intercom Calls

Follow Me

7 8

Follow Me Cancel

Off-hook.

Enter 71.

Enter 0 to 2 as

Enter

or 8.

you desire.

your

extension no.

Enter

your

extension number

C.Tone

On-hook.

• When using a proprietary telephone, you can set or cancel Call Forwarding by pressing

the FWD/DND button (fixed button) instead of " 710".

User Manual 67

1.5 Absence Settings

To set the timer for "No Answer" and "Busy/No Answer"

PT/SLT/PS

time

C.Tone

Enter time (seconds [2 digits]).

Off-hook.

1 3 7

Enter 713.

Call Forwarding (FWD) for your Incoming Call Distribution Group

PT/SLT/PS

Off-hook.

CO line

access no.

ICDG: Incoming Call Distribution Group

Both Calls

Enter 71.

destination

extension no.

phone no.

(Max. 32 digits)

outside

Outside Calls

Intercom Calls

Enter 4 to 6 as you desire.

C.Tone

Set

Cancel

Enter 1 to set or 0 to cancel.

On-hook.

ICDG

extension no.

Enter ICDG extension number.

For "Cancel", go on-hook directly.

Enter destination extension number. Or enter CO line access number and then outside phone number.

Enter #.

On-hook.

• The FWD/DND button light shows the current status as follows:

Off

: Both features are not set.

Flashing red slowly Red on

: DND mode

: FWD mode

• The Group FWD button light shows the current status as follows:

Off

: No set

Flashing red slowly

: FWD mode

• You can change the mode alternately by pressing the FWD/DND or Group FWD button while on-hook. This only applies to a FWD/DND button or Group FWD button customized on a flexible button; it cannot be done on the FWD/DND button (fixed button). (Refer to "Fixed Buttons" in "1.1.1 Before Operating the Telephones".)

• Transferred outside calls are also forwarded to the destination assigned for outside calls.

68 User Manual

• When intercom calls are set to be handled differently from outside calls (forwarding type,

forward destination), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD—Intercom calls, because:

the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) and the Group FWD—Both calls button will indicate the setting for either outside calls or intercom calls, but not both.

Note

The FWD icon on PS display reflects the setting for outside calls only.

pressing the FWD/DND—Both calls button or the Group FWD—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD (Both calls, Outside calls, Intercom calls) buttons.

1.5.2 Absent Message

1.5 Absence Settings

You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

Message no. Message (Example)

1 Will Return Soon

2 Gone Home

3 At Ext %%%% (Extension number)

4 Back at %%:%% (Hour:Minute)

5 Out until %%/%% (Month/Day)

6 In a Meeting

A message assigned for each extension. (Personal Absent Message)

User Manual 69

1.5 Absence Settings

To set

PT/SLT/PS

Off-hook.

To cancel

PT/SLT/PS

Off-hook.

Enter #.

7 5

Enter 750.

C.Tone

7 5

Enter

750

On-hook.

Will Return Soon

Gone Home

At Ext %%%% +

Back at %%:%% +

Out until %%/%% +

In a Meeting

7 8 9

Enter required number.

Enter 0.

C.Tone

Extension no.

Hour : Minute

Month / Day

On-hook.

• Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or .

• The default messages can be changed. Consult your dealer.

• To create your personal message (Message no. 9), refer to "3.1.2 Settings on the

Programming Mode".

1.5.3 Extension Lock

You can lock your extension so that other users cannot make inappropriate outside calls.

This feature is also known as Electronic Station Lockout.

To lock

PT/SLT/PS

177

C.Tone

Off-hook.

Enter 77.

Enter 1.

On-hook.

70 User Manual

To unlock

1.5 Absence Settings

PT/SLT/PS

Off-hook. On-hook.

•

If you forget the extension PIN or cannot unlock your phone,

PIN: Personal Identification Number

077

Enter 77. Enter 0.

extension PIN

Enter

extension PIN

(max. 10 digits).

C.Tone

consult your manager. He can clear your extension PIN. Then, you can set the new PIN and unlock your extension by entering it.

• If your extension is locked by this feature, it cannot perform feature as follows:

— Making outside calls

— Changing the call forwarding destination

• If you do not set extension PIN, you cannot lock and unlock.

User Manual 71

1.6 Paging

1.6.1 Paging

— Group Paging

— Paging and then Transferring a Call

Group Paging

You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously.

To page

PT/SLT/PS

3 3

Off-hook. Talk.Announce.

Enter 33.

paging group

no.

Dial paging group number (2 digits).

C.Tone

Wait for an answer

• If the group which you paged is already being used for paging, you hear a busy tone.

Paging and then Transferring a Call

PT/SLT/PS

During a conversation

TRANSFER

Press TRANSFER or Recall/hookswitch.

Enter 33.

paging group

no.

Dial paging group number (2 digits).

C.Tone

Announce.

The other party is placed on hold.

Wait for an answer

72 User Manual

Talk.

On-hook.

The held party and the paged extension are connected and start a conversation.

• After you go on-hook, the caller can talk to the person who answers the page.

1.6.2 Answering/Denying a Paging Announcement

To answer

C.Tone

1.6 Paging

Off-hook.

Enter 43.

Talk.

Paging Deny

Deny

7 2 1

Off-hook. On-hook.

• The following are extensions that cannot receive a paging announcement: — Portable station — Single line telephone — Proprietary telephone that is ringing or busy — Proprietary telephone in Paging Deny mode — Proprietary telephone in DND mode

• Even if the announcement is not paging your extension, you can answer it, if it is paging

your group.

Enter

721

Allow

Enter 1 or 0.

C.Tone

User Manual 73

1.7 Extension Settings

1.7.1 Timed Reminder

You can receive an alarm at your telephone to remind you of a meeting, appointment or as a wakeup call. The alarm can occur either once or daily (every day until canceled) at a preset time. When you go off–hook to answer, you will hear a special dial tone or prerecorded message.

To set

PT/SLT

12 H:

6 07

hour/minute

Off-hook.

Enter 0 for once or

for daily.

Once

Daily

Enter

C.Tone

760

. Enter 1.

To cancel

PT/SLT

6 07

Enter

Off-hook.

760

To stop or answer the ringback

On-hook.

24 H:

Enter

hour

for AM or 1 for PM.

Or enter

Enter 0.

(01-12) and

hour

(00-23) and

C.Tone

hour/minute

minute

On-hook.

(00-59) and then

(00-59).

PT/SLT

Press

74 User Manual

INTERCOM

or off-hook.

To confirm

TRANSFER

Press

TRANSFER

several times.

• You can also confirm the Timed Reminder by using the soft button.

• The alarm keeps ringing for preprogrammed seconds.

If you receive an incoming call during ringback,

•

stops.

•

If you are having a conversation exceeding alarm ringing period,

start after your conversation.

1.7.2 Do Not Disturb (DND)

1.7 Extension Settings

the ringing starts after the ringback

the ringback will

You may set this feature when you are in a meeting or busy.

To set/cancel

PT/SLT/PS

Both Calls

Off-hook.

• When using a proprietary telephone, you can set or cancel Do Not Disturb by pressing the

• The FWD/DND button light shows the current status as follows:

• You can change the mode by pressing the FWD/DND button while on-hook. This only

Enter 71.

Enter 0 to 2 as you desire.

FWD/DND button (fixed button) instead of " 710".

Off:

Both features are not set.

Flashing red slowly: Red on:

DND mode

FWD mode

applies to a FWD/DND button customized on a flexible button; it cannot be done on the FWD/DND button (fixed button). (Refer to "Fixed Buttons" in "1.1.1 Before Operating the Telephones".)

Outside Calls

Intercom Calls

Set

Cancel

Enter 1 to set or

to cancel.

C.Tone

On-hook.

User Manual 75

1.7 Extension Settings

• If your extension has set this feature, a calling extension will hear DND tone.

• If this feature is set, the Call Forwarding (FWD) feature does not work.

• Specified extensions can override this feature and call DND extensions (DND Override).

• When intercom calls are set to be handled differently from outside calls (DND set/cancel),

we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND— Intercom calls, because:

Customizing Your Phone

• 3.1.3 Customizing the Buttons

the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed button]) will indicate the setting for either outside calls or intercom calls, but not both.

Note

The DND icon on a PS display reflects the setting for outside calls only.

pressing the FWD/DND—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.

1.7.3 Call Waiting/Off-Hook Call Announcement (OHCA)/ Whisper OHCA

During a conversation, you can be informed of a call waiting with a tone or voice announcement through your built-in speaker or handset. (Default: Enable—Tone)

Call Waiting Tone:

a waiting tone through the built-in speaker of PT/handset of SLT. To change the tone from PT, refer to "3.1.1 Personal Programming".

OHCA:

a voice announcement through the built-in speaker

Whisper OHCA:

a voice announcement through the handset

To set/cancel for intercom calls

PT/SLT/PS

Off-hook.

Enter

3 17

731

No call

Tone

OHCA

Whisper OHCA

C.Tone

On-hook.

76 User Manual

Enter

to 3 as you desire.

To set/cancel for outside calls

PT/SLT/PS

1.7 Extension Settings

No tone

3 27

Tone

C.Tone

Off-hook.

Enter

732

Enter

or 1.

On-hook.

1.7.4 Calling Line Identification Presentation (CLIP)

CLIP:

When making an outside call, you can present your preprogrammed telephone number to the called party.

You can select the telephone number sent, either the number of the line used or the number assigned to your extension. If you select "Public", the calling/called party sees the number of the line used (subscriber’s number). If you select "Your extension", they see the telephone number assigned on your extension.

To show either the number assigned to the CO line or your extension

PT/SLT/PS

Public

Your extension

C.Tone

Off-hook.

Enter

7 2

Enter 1 for public or 2 for your extension.

On-hook.

• If you use the G-DN button to make a call to the other party, the telephone number assigned to the G-DN will be used.

1.7.5 Calling Line Identification Restriction (CLIR)

When making an outside call, you can select whether the called party can see your telephone number or not.

User Manual 77

1.7 Extension Settings

To show/prevent

PT/SLT/PS

Show

Prevent

C.Tone

Enter

7 1

Enter 0 to show or

to prevent.

• You can change the mode by pressing a preset CLIR button while on-hook. The CLIR button light shows the current status as follows:

Off

: shows your telephone number.

Red on

: prevents your telephone number being displayed.

• Availability of this feature depends on the ISDN service of your telephone company.

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit a Calling Line Identification Restriction (CLIR) button.

1.7.6 Executive Busy Override Deny

PT/SLT/PS

3 37

Prevent

Allow

On-hook.Off-hook.

C.Tone

Off-hook.

Enter

733

Enter 1 to prevent or

to allow.

• Some extensions may be prohibited from performing this feature.

1.7.7 Background Music (BGM)

You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again.

78 User Manual

On-hook.

To select and set/cancel

1.7 Extension Settings

BGM no.

5 17

Cancel

C.Tone

Off-hook. On-hook.

Enter

751

Enter

BGM number

(1 digit) or 0 to cancel.

1.7.8 Data Line Security

You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission.

To set/cancel

PT/SLT/PS

Set

Cancel

Enter 1 to set or

to cancel.

C.Tone

On-hook.

Off-hook.

Enter

3 07

730

1.7.9 Time Service

You can check the current status of the Time Service on the display.

While on-hook

TRANSFER

(Time Service

(Day/Night/

Lunch/Break))

Press TRANSFER or Time Service (Day/Night/Lunch/Break).

User Manual 79

1.7 Extension Settings

• The Time Service (Day/Night/Lunch/Break) button light always shows the current status as follows:

Off:

Day mode

Green on: Flashing Green: Red on: Flashing Red:

Lunch mode

Break mode

Night mode

Holiday mode

• Any extension user except the managers can check the current status by pressing the Time Service (Day/Night/Lunch/Break) button.

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit a Time Service (Day/Night/Lunch/Break) button.

1.7.10 Paralleled Telephone

A proprietary telephone extension user can choose whether the single line telephone connected in parallel will ring or not, when an incoming call is received. (Default: Ring)

Ring

No ring

Enter 1 to ring or

not to ring.

Off-hook.

•

Even if "No ring" is selected,

Enter 39.

3 9

calls can be made and answered on the single line

telephone by lifting the handset.

•

If you go off-hook while your paralleled telephone is in use,

you.

1.7.11 Wireless XDP Parallel Mode

Your PS can be used in parallel with a PT or SLT. When in this mode, incoming calls to a wired telephone also ring the paired PS.

C.Tone

On-hook.

the call will switch over to

80 User Manual

To se t

1.7 Extension Settings

4 8 1

Press

TALK

. Enter 48.

Enter 1.

To cancel

4 8 0

Press

TALK

Enter

• Some wired telephones are prohibited from using this feature.

•

If you go off-hook while your paralleled telephone is in use,

you.

Enter 0.

1.7.12 Extension Feature Clear

extension no.

Enter

extension number

of the paired telephone.

C.Tone

Press

CANCEL

C.Tone

CANCEL

Press

the call will switch over to

You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Program Clear.

Features Default Setting

Hot Line*

Message Waiting—(All the messages that have been left by other extension users)

Call Pickup Deny

Call Forwarding (FWD)*

Absent Message

Paging Deny

Timed Reminder

Do Not Disturb (DND)*

Call Waiting*

Executive Busy Override Deny

BGM

Off

Allow

Off

Allow

Cleared

Off

Enable—Tone

Allow

Off

User Manual 81

1.7 Extension Settings

Features Default Setting

Data Line Security

Paralleled Telephone

Log-in/Log-out

* These features may not be reset depending on the system programming.

PT/SLT/PS

9 07

Enter

790

Off-hook.

• After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable— Tone". In this case, dial tone 2 will be heard when you go off-hook.

C.Tone

On-hook.

Off

The telephone in parallel rings.

Log-in

82 User Manual

1.8 Call Center

1.8.1 Log-in/Log-out, Wrap-up

You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on. You can also manually select "Not Ready" mode to temporarily leave a distribution group.

Talk.

Wrap-up

1.8 Call Center

Log-out

Log-in

Ready

Not Ready

To set Log-in/Log-out

PT/SLT/PS

Off-hook.

ICD Group

extension no.

Enter

extension number

ICD Group: Incoming Call Distribution Group

ICD Group

Enter

Specified

All

or .

3 67

736

Log-out

Log-in

C.Tone

Enter 0 or 1.

On-hook.

User Manual 83

1.8 Call Center

PT/PS

While on-hook

(Log-in/Log-out)

Press

Log-in/Log-out

PT/PS

While on-hook

Press

Log-in/Log-out of a Specified Group

ICD Group: Incoming Call Distribution Group

(Log-in/Log-out

of a Specified Group)

Enter

number

ICD Group

extension no.

ICD Group extension

Specified

All

To enter/leave the Not Ready mode

PT/SLT/PS

Not Ready

Ready

Enter 1 or 0.

C.Tone

On-hook.Off-hook.

Enter

735

537

To set/cancel the Not Ready mode or to leave the Wrap-up mode (To enter the Ready mode)

PT/PS

While on-hook

(Wrap-up)

Press red or flashing red

Wrap-up.*

84 User Manual

1.8 Call Center

• * The status will be as follows:

Ready Not Ready Not Ready Ready Wrap-up Not Ready

• The Log-in/Log-out of a specified group button light shows the current status as follows:

Off:

Log-in mode

Red on:

Log-out mode

• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready

mode. The Wrap-up button light shows the current status as follows:

Off:

Ready mode

Red on: Flashing red:

Not Ready mode

Wrap-up mode

• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any

group, even if it belongs to multiple groups.

• There may be at least one extension in the incoming call distribution group that is in the

Log-in mode.

• The Supervisor extension can control the Log-in/Log-out status of other extensions.

For more information, refer to "1.8.2 Incoming Call Distribution Group Monitor".

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a Wrap-up button.

1.8.2 Incoming Call Distribution Group Monitor

— Monitoring the Status of Waiting Calls

— Monitoring and Changing the Log-in/Log-out Status of Extensions

The extension assigned as a Supervisor extension can monitor and control the status of other extensions in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons show as follows:

Initial Display

<Display> Date/Time & extension no.

<DSS>

Busy Status Monitor

ICD Group extension

739

no.

"EXIT""EXIT"

Monitoring the

Call Status

Queuing Monitor

<DSS>

Busy Status Monitor

"LOG""EXIT"

Monitoring the Call Status

and Log-in/Log-out Statu

"SPRVS"

Queuing Monitor

Log-in/Log-out Monitor

<DSS>

ICD Group: Incoming Call Distribution Group

Call Log History

<DSS>

Busy Status Monitor

User Manual 85

1.8 Call Center

Monitoring the Status of Waiting Calls

The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming call distribution group has an overflowed call, the display shows the status automatically. The following information is displayed.

• The current date/time

• The ICD Group extension number/name

• The number of waiting calls

• The longest waiting time

• The date/time when cleared at last time

• The total number of received calls

• The number of overflowed calls

• The number of unanswered calls

• The average waiting time of queuing calls

To monitor

Display PT

Off-hook.

ICD Group: Incoming Call Distribution Group

Enter

To clear Call Log History

Display PT

LOG

Press "

LOG

• The accumulated data is cleared. "****" shows if the number to be displayed exceeds the maximum displayable digits.

Press "

3 97

739

CLEAR

ICD Group

extension no.

Enter

ICD Group

extension number

C.Tone

On-hook.

86 User Manual

1.8 Call Center

Monitoring and Changing the Log-in/Log-out Status of

Extensions

The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed.

To monitor

Display PT

After viewing the status of waiting calls

SPRVS

Press "SPRVS".

To change the Log-in /Log-out mode

Display PT

(DSS)

Press desired

• The DSS button light shows the current status as follows:

DSS

Off

: The extension is not in the group.

Green on Flashing green Red on

: Log-in (Ready) mode

: Log-in (Not Ready) mode

: Log-out mode

1.8.3 Manual Queue Redirection

When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer.

User Manual 87

1.8 Call Center

To forward the waiting call

PT/PS

(Hurry-up)

Press red or flashing red

Hurry-up

• The Hurry-up button light shows the current status as follows:

Off:

No waiting call.

Red on: Flashing red:

Some calls are waiting.

The number of calls exceeds the manual queue redirection level.

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit a Hurry-up button.

88 User Manual

1.9 User-supplied Equipment

1.9.1 Doorphone/Door Opener

You can talk to a person at the door through the doorphone. Preprogrammed extensions or an outside party can receive the calls from the doorphone. You can open the door.

— Doorphone Call

— Door Open

Doorphone Call

To call from the doorphone

Doorphone

C.Tone

Press button.

doorphone

Talk.

To answer a call from the doorphone

PT/SLT/PS

Off-hook.

To call the doorphone

PT/SLT/PS

3 1

doorphone no.

C.Tone

Enter 31.

Enter

doorphone

number

(2 digits).

Talk.Off-hook.

• If no one answers a doorphone call within a specified time period, the call is canceled.

User Manual 89

1.9 User-supplied Equipment

Door Open

Some extensions may be prohibited from using this feature.

From a specified extension

PT/SLT/PS

5 5

Off-hook. On-hook.

Enter 55.

doorphone no.

Enter

doorphone

number

From any extension while talking to the doorphone

PT/SLT/PS

Enter

• The door open will be triggered for a specified time period.

C.Tone

On-hook.

1.9.2 Host PBX

C.Tone

(2 digits).

— External Feature Access (EFA)

External Feature Access (EFA)

You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.

90 User Manual

1.9 User-supplied Equipment

<Example> To hold the current call and then talk to the new party

PT/PS SLT

While hearing a tone While hearing a tone

FLASH/

RECALL

desired service

Enter

service code

code

desired

Recall/

Press

hookswitch

TRANSFER

FLASH/RECALL

Press Or press then enter

TRANSFER

(EFA)

6 0

and

EFA

• In this case, FLASH/RECALL button on a proprietary telephone is in the External Feature

Access (EFA) mode.

• Regarding the service code, consult your dealer.

6 0

Enter 60.

desired service

code

Enter

desired

service code

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit an External Feature Access (EFA) button.

1.9.3 Voice Processing System

You or an outside party can access the Voice Processing System from a telephone.

— Call Forwarding to Voice Mail (Voice Mail Integration)

If your PBX has a Panasonic Voice Processing System connected (e.g., KX-TVS series) using digital integration, the following features are also available:

— Live Call Screening (LCS)

— Two - w ay Re c o r d

Call Forwarding to Voice Mail (Voice Mail Integration)

— To forward your calls to your mailbox

— To transfer a call to a mailbox

— To listen to messages

If you cannot answer calls, you can forward them to your mailbox. You can select the type of incoming calls (Intercom Calls/Outside Calls/Both Calls). If your telephone has a MESSAGE button, the MESSAGE light turns on and lets you know you have messages. Even if a MESSAGE button is not provided, you will hear an indication tone* when going off-hook. You can also transfer received outside calls to a mailbox so that calling parties can leave messages. If you create a Voice Mail Transfer button on your phone, the transfer is done without knowing the mailbox number (Voice Mail Transfer). The duration for recording depends on the voice processing system.

User Manual 91

1.9 User-supplied Equipment

To forward your calls to your mailbox

PT/SLT/PS

Both Calls

Outside Calls

Intercom Calls

Cancel

All Calls

Busy

No Answer

Busy/No Answer

Off-hook.

Enter

. Enter 0 to 2 as you desire.

voice mail floating

extension no.

Enter

voice mail floating

extension number

To transfer a call to a mailbox

PT/PS

During a conversation

(Voice Mail

Transfer)

extension no.

Press

Voice Mail

Transfer

Press

extension number

Enter #.

desired

DSS

(DSS)

or enter

C.Tone

desired

On-hook.

required number

Enter

To listen to messages

PT/SLT/PS

Off-hook.

*Indication tone after off-hook

1 s

• You can access a voice mail with one-touch.

92 User Manual

MESSAGE

voice mail floating

extension no.

Press

MESSAGE

or enter

voice

mail floating extension number

1.9 User-supplied Equipment

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Voice Mail Transfer button or a Message button.

Live Call Screening (LCS)

While a caller is leaving a message in your mailbox, you can monitor the call without answering. If you so desire, you can answer the call while monitoring. There are two methods available (Default: Hands-free mode).

Hands-free mode:

You can monitor the message automatically, live through the telephone speaker.

Private mode:

You will hear an alarm tone while the caller is leaving a message.

Before operating

• Create a Live Call Screening (LCS) button (Personal Programming).

• Select the mode, either Hands-free or Private (Personal Programming).

• Set the extension PIN (Personal Identification Number).

• Set the Live Call Screening feature.

To set Live Call Screening

PT/PS

(Live Call Screening)

Press Live Call Screening.

PIN: Personal Identification Number

extension PIN

Enter extension PIN (max. 10 digits).

This is required only when an extension PIN is stored.

To cancel Live Call Screening

PT/PS

(Live Call Screening)

Press red

Live Call Screening

User Manual 93

1.9 User-supplied Equipment

Operation Flowchart

The operations in the shaded areas can be done hands-free.

PT/PS

Hands-free Mode Private Mode

Monitoring (Hands-free) Monitoring (Handset)

(Alarm Tone)

Monitoring

No operation

Stop monitoring

SP-PHONE

MONITOR

Press

SP-PHONE

MONITOR

Answering

(Live Call Screening)

Press

Live Call

Screening

Off-hook.

SP-PHONE

SP-PHONE, MONITOR

Press

Screening

Stop

monitoring

SP-PHONE

Press

MONITOR

SP-PHONE

MONITOR

OR OR

Answering

the call

MONITOR

Off-hook.

Live Call

(Live Call Screening)

monitoring

Off-hook.

Stop

On-hook.

• The Live Call Screening (LCS) button light shows the feature status as follows:

Off:

LCS is off.

Flashing green rapidly: Flashing green slowly: Red on:

LCS is on.

Alerting in the Private mode.

Monitoring.

• The manager extension can clear an extension PIN.

• This feature is available for a single line telephone if it is connected to a proprietary

telephone in parallel. (Private mode only) To answer the call while monitoring, press Recall/hookswitch.

• Only the handset monitoring in the Private mode is available for PS users.

Answering

the call

(Live Call Screening)

Press

Live Call Screening

Customizing Your Phone

94 User Manual

• 3.1.2 Settings on the Programming Mode—

Live Call Screening Mode Set

Select the mode, either monitoring the message through the speaker automatically or receiving, while the caller leaves a message.

• 3.1.3 Customizing the Buttons Create or edit a Live Call Screening (LCS) button.

Two-way Record

You can record a conversation into a mailbox while talking on the phone. You can select the mailbox each time you record a conversation.

To record into your mailbox

PT/PS

During a conversation

To stop recording,

(Two-way Record)

Press

Two-way Record

To record into another mailbox (Two-way Transfer)

press this button again.

1.9 User-supplied Equipment

PT/PS

During a conversation

(DSS)

(Two-way Transfer)

Press

Two-way

Transfer

To stop recording, press this button again.

Press

another extension number

another

extension no.

DSS

or enter

To record into another mailbox with one-touch (One-Touch Two-way Transfer)

PT/PS

During a conversation

(One-touch Two-way Transfer)

Press

One-touch

Two-way Transfer

• The Two-way Record button light, Two-way Transfer button light or One-touch Two-way Transfer button light shows the current status as follows:

Off:

Not recording.

On:

Recording the conversation.

User Manual 95

1.9 User-supplied Equipment

•

Note:

Many states have imposed regulations on the manner in which 2-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information.

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Two-way Record button light, a Two-way Transfer button and a Onetouch Two-way Transfer button.

96 User Manual

1.10 Walking Extension

1.10.1 Walking Extension

You can use the same functions assigned on your previous extension even if you move to another extension in the office. You can retain your settings such as extension number or One-Touch Dialing memory etc. on the new extension. This feature is also known as Walking Station.

To se t

PT/SLT

Off-hook.

extension PIN

Enter

extension PIN

(max. 10 digits).

PIN: Personal Identification Number

2 77

727

Enter

D.Tone

On-hook.

your previous extension no.

Enter

your previous

extension number.

• Your previous extension will get the old settings of your new extension.

• This feature is available for movement between SLT and SLT, PT and PT or SLT and PT.

• For more information, refer to "3.1.1 Personal Programming".

User Manual 97

1.11 Display Proprietary Telephone

1.11.1 Call Log

This is available for the display proprietary telephone and the portable station.

— Incoming Call Log

— Outgoing Call Log

Incoming Call Log

When you receive an outside call, the caller’s information is recorded automatically in the incoming call log. The preprogrammed number of calls can be logged per extension. When a call which is over the preprogrammed number of calls comes in, the oldest call is deleted. You can modify the logged telephone number. When the Call Log button light turns on, there is a call which you did not answer.

The following information is logged.

• Caller’s Name

• Caller’s Phone & Number

• Date/Time of a call received

• Answered or Not Answered

Confirmed or Not Confirmed

To confirm the log information with the Call Log button

Display PT

Press

(Call Log)

Call Log

Press "

To confirm the log information with the Navigator key

T7600

While on-hook

Press

Left

twice. Press

ENTER

Press "

98 User Manual

To clear the log information

Display PT

While confirming the log information

Press Up or

desired party

Down

appears.

until

To call

Display PT

While confirming the log information

CLEAR

Press "

CLEAR

1.11 Display Proprietary Telephone

Press Up or Down until desired party appears.

Off-hook.

• The Call Log button light shows the current status as follows:

Off:

No incoming call. Or you have already viewed the call log.

Red on:

You have missed calls to view.

• If your call is answered by another extension, the caller’s information is recorded on the displays of both your extension and the answered extension.

• You can lock your call log by using an extension PIN (Personal Identification Number), so that you can prohibit access to your logged information. Refer to "3.1.2 Settings on the Programming Mode".

• You can also have a Call Log button for ICD Group (Incoming Call Distribution Group).

• If a call arrives while you are using the call log, the call log display will be replaced with the caller’s information.

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit a Call Log button or Call Log for ICD Group button.

User Manual 99

1.11 Display Proprietary Telephone

Outgoing Call Log

You can redial using the outgoing call log.

To call

T7600

While on-hook

Press

Left

. Press

To store the caller’s information for personal speed dialing

Display PT

When the desired party is displayed

ENTER

Press

until appears.

desired number

Down

Off-hook.

AUTO DIAL

STORE

Press

STORE

• If a call arrives while you are using the call log, the call log display will be replaced with the caller’s information.

1.11.2 Directories

You can select and call using the directories (

Dialing Directory and Extension Number Directory

Only personal directories can be stored, edited or deleted on your extension. If a call arrives while you are using a directory, the display will be replace with the caller’s information.

— Calling with the Directory

— Storing the Names and Numbers

— Entering Characters

Personal Speed Dialing Directory, System Speed

100 User Manual

PANASONIC TDA 100, TDA 200 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Important Information

Attention

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Table of Contents

Operation

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

Feature Numbers

Tone

Display

Using a Navigator Key/Jog Dial/Volume Key

Examples

Restrictions

Icon Descriptions

When You Use a Panasonic Proprietary Telephone

How to Follow the Steps

Connection Example

1.2.1 Basic Calling

Calling Another Extension

1.2 Making Calls

Calling an Outside Party

TIE Line Access

Account Code Entry

1.2.2 Easy Dialing

One-touch Dialing

Personal Speed Dialing

System Speed Dialing

Hot Line

Quick Dialing

1.2.3 Redial

Last Number Redial

1.2.4 When the Dialed Line is Busy or There is No Answer

Automatic Callback Busy

Call Waiting

Message Waiting

Executive Busy Override

Call Monitor

DND Override

1.2.5 Alternate Calling—Ring/Voice

1.2.6 Calling without Restrictions

Remote COS Access

1.2.7 Direct Inward System Access (DISA)

Calling through DISA

1.2.8 Remote Setting

1.3 Receiving Calls

1.3.1 Answering Calls

1.3.2 Hands-free Answerback

1.3.3 Call Pickup

Call Pickup

Call Pickup Deny

1.3.4 Trunk Answer From Any Station (TAFAS)

1.3.5 ANSWER/RELEASE Button

1.4.1 Call Transfer

Transferring to an Extension on the PBX

1.4 During a Conversation

Transferring to an Outside Party Using the PBX Service

1.4.2 Call Hold

Call Hold

Call Park

1.4.3 Call Splitting

1.4.4 Call Waiting

Answering Call Waiting in the PBX

Answering Call Waiting from the Telephone Company

1.4.5 Multiple Party Conversation

Conference

Unattended Conference

Leaving 3 Parties Conference

Privacy Release

1.4.6 Mute

1.4.7 Off-Hook Monitor

1.4.8 Headset Operation

1.5 Absence Settings

1.5.1 Call Forwarding

Call Forwarding (FWD)

1.5.2 Absent Message