Panasonic RP HJE120B Users Manual

Basic Owner’s Manual

Digital Wireless Stereo Earphones

Model No. RP-HJE120B

If you have any questions, visit:

In the U.S.A.:

www.panasonic.com/support

In Canada:

www.panasonic.ca/english/support

Pour toute question, visitez :

www.panasonic.ca/french/support

For U.S.A. only /
Pour les É.-U. seulement

The warranty can be found on “Basic Owner’s Manual”.

Register online at
www.panasonic.com/register

(U.S. customers only)

For Canada only / Pour le Canada seulement

The warranty can be found on “Basic Owner’s Manual”.

La garantie se trouve dans le
« Manuel d’utilisation Fonctions de base ».

PP

© Panasonic Corporation 2017
Printed in China

Panasonic Canada Inc.

5770 Ambler Drive, Mississauga, Ontario L4W 2T3

www.panasonic.com

Panasonic Corporation of North America

Two Riverfront Plaza, Newark, NJ 07102-5490

http://www.panasonic.com

TQBM0047

M0117KZ0

En

Dear customer

Thank you for purchasing this product.
Please read these instructions carefully before using this product, and save this
manual for future use.

More detailed operating instructions are available in “Owner’s
Manual (PDF format)”.
To read it, download it from the website.
http://panasonic.jp/support/global/cs/accessories/oi/rp_hje120b

• Click the desired language.

未

Accessories

Please check and identify the supplied accessories.

Only for U.S.A. : To order accessories, refer to “Limited Warranty”.
Only for Canada: To order accessories, contact the dealer from whom you

have made your purchase.

 1 USB charging cord  1 Earpieces set (L, S)

Safety precautions

■

Unit

• Avoid using or placing this unit near sources of heat.

• Do not use while operating a motorized vehicle. It may create a traffic hazard
and is illegal in many areas.

• Do not listen with this unit at high volume in places where you need to hear
sounds from the surrounding environment for safety, such as at railroad
crossings, and construction sites.

■

Earpieces

• Keep the earpieces out of reach of children to prevent swallowing.

• Securely attach the earpieces. If they are left in the ears after coming off, injury
or sickness may be caused.

■

Allergies

• Discontinue use if you experience discomfort with the earphones or any other
parts that directly contact your skin.

• Continued use may cause rashes or other allergic reactions.

■

USB

• Do not use any other USB charging cords except the supplied one.

Caution: Use only the supplied USB charging cord when connecting to a computer.

Operation example of the remote control

Action This unit Music Phone

Press - Increase the volume Increase the volume

Press for 2 sec. -

Forward to the start
of next track

-

Press - Play/Pause Answer call/Call end

Press twice
quickly

--

Reject the incoming
call/Switch the
calling device

Press for 3 sec. Power on/off - -

Press -

Decrease the
volume

Decrease the
volume

Press for 2 sec. -

Return to the start of
current track

-

Note

• “Increase/Decrease the volume” function is not available while pause.

Making a phone call

1. Connect the Bluetooth® enabled phone and unit

2. When answering an incoming call:

Press

on the unit and answer the call

When making an outgoing call:

Make an outgoing call on the Bluetooth® enabled phone

3. Start talking

4. Press

to end the phone call

Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about
some of the check points, or if the remedies indicated in the chart do not solve the
problem, refer to “Customer Services Directory” if you reside in the U.S.A., or refer
to “CONTACT INFORMATION” if you reside in Canada.

General

The unit does not respond

• Push button for 10 seconds. The unit will be reset.

Power supply and charging

If you are having difficulty charging the unit

• Make sure the computer is turned on and is not on standby or sleep mode.

•

Is the USB port you are currently using working properly? If your computer has other USB
ports, unplug the connector from its current port and plug it into one of the other ports.

• If the steps mentioned above are not applicable, unplug the USB charging cord
and plug it in again.

•

If the charge time and operating time become shortened, the battery may have
run down. (Number of charging times of the installed battery: Approximately 300.)

LED does not light during charging / Charging takes longer

• Is the USB charging cord (supplied) connected firmly to the USB terminal of the
computer? (→ 1 “Charging”)

•

Make sure to charge in a room temperature between 10 °C and 35 °C (50 °F and 95 °F).

The power does not turn on

• Is the unit being charged? The power cannot be turned on during charging.
(→ 1 “Charging”)

Bluetooth® device connection

The device cannot be connected

• Delete the pairing information for this unit from the Bluetooth® device, then pair
them again. (→ 2 “Connecting a Bluetooth

®

device”)

Sound and audio volume

No sound

• Make sure that the unit and the Bluetooth® device are connected correctly.
(→ 2 “Connecting a Bluetooth

®

device”)

• Check if music is playing on the Bluetooth

®

device.

• Make sure that the unit is turned on and the volume is not set too low.

• Pair and connect the Bluetooth

®

device and the unit again. (→ 2 “Connecting a

Bluetooth

®

device”)

Low volume

• Increase the volume of the unit. (→ 3 “Enjoy !”)

• Increase the volume on the Bluetooth

®

device.

Sound from the device is cut off / Sound quality is bad

• Sound may be disrupted if signals are blocked. Do not fully cover this unit with
the palm of your hand, etc.

• The device may be out of the 10 m (33 feet) communication range. Move the
device closer to this unit.

• Remove any obstacle between this unit and the device.

• Switch off any wireless LAN device when not in use.

• A communication problem may arise if the battery is not fully charged. Charge
the unit. (→ 1 “Charging”)

Phone calls

You cannot hear the other person

• Make sure that the unit and the Bluetooth® enabled phone are turned on.

• Check if the unit and the Bluetooth

®

enabled phone are connected.

(→ 2 “Connecting a Bluetooth

®

device”)

• Check the audio settings of the Bluetooth

®

enabled phone. Switch the calling

device to the unit if it is set to the Bluetooth

®

enabled phone.

• If the volume of the other person’s voice is too low, increase the volume of both
the unit and the Bluetooth

®

enabled phone.

Maintenance

Clean this unit with a dry and soft cloth.

•

Do not use solvents including benzine, thinner, alcohol, kitchen detergent, a chemical
wiper, etc. This might cause the exterior case to be deformed or the coating to come off.

Keeping the battery performance

• During the long period of disuse, full charge this unit once every 6 months to
keep the battery performance.

●

The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is
under license.
Other trademarks and trade names are those of their respective owners.

●

Other system names and product names appearing in this document are in general
the registered trademarks or trademarks of the respective developer companies.
Note that the ™ mark and ® mark do not appear in this document.

TQBM0047 (En)

•

M-size earpieces are attached
at the time of purchase.

Charging

Connecting a Bluetooth

®

device

LED indicator light

Off

1.5 hours

• If PC used for charging enters “sleep
mode”, charging may not take place.

Press the center button
for 5 seconds, until the
LED blinks Red & Blue.

• Remote controller

■

Close the charging terminal
cover securely.

■

Do not touch the charging
terminal with wet hand.

• If sweat or liquid is attached to the
charging terminal, malfunction may
occur.

• To avoid product damage, do not
expose this product to rain, sweat,
water or other liquids.

When the LED is blinking
you’ve successfully placed
the unit in the Pairing
mode.

Go to your smart device’s
Bluetooth

®

menu and

select this device.

BEEP

LED lighting color : Red

Blue

Enjoy !

4 h 20 min.

Remote controllingPower on/off

Operating time

Auto power off

BEEP

R

5 min.

Press for
3 sec.

Off

Off

On

Off

Press for
2 sec.

Press for
2 sec.

THE FOLLOWING APPLIES ONLY IN THE U.S.A. AND CANADA.

This device complies with Part 15 of FCC Rules and Industry Canada’s
licence-exempt RSSs. Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may
cause undesired operation of this device.
FCC ID : ACJ-RP-HJE120B
Model : RP-HJE120B
IC : 216A-HJE120B

This transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.

This equipment complies with FCC/IC radiation exposure limits set forth for an
uncontrolled environment and meets the FCC radio frequency (RF) Exposure
Guidelines and RSS-102 of the IC radio frequency (RF) Exposure rules. This
equipment has very low levels of RF energy that is deemed to comply without
testing of specific absorption ratio (SAR).

THE FOLLOWING APPLIES ONLY IN THE U.S.A.

FCC Note:

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Any unauthorized changes or modifications to this equipment would void the
user’s authority to operate this device.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.

Responsible Party: Panasonic Corporation of North America

Two Riverfront Plaza, Newark, NJ 07102-5490

Support Contact: http://shop.panasonic.com/support

FCC CAUTION

Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate this equipment.

Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.

THE FOLLOWING APPLIES ONLY IN CANADA.

CAN ICES-3(B)/NMB-3(B)USB

Part names

Left Right

















Earphone
Earpiece
Remote controller
LED indicator light
Charging terminal
USB lid
Microphone
Battery case (Please remove the

battery when disposing of this
product. Please read the instruction
on this manual.)

e’s

Specifications

■

General

Power supply

DC 5 V, 0.6 W
(Internal battery: 3.7 V (Li-polymer
90 mAh))

Operating time*

1

Approx. 4 hours 20 minutes

Charging time*

2

(25 ºC (77 ºF)) Approx. 90 minutes

Charging temperature range 10 ºC to 35 ºC (50 ºF to 95 ºF)

Operating temperature range 0 ºC to 40 ºC (32 ºF to 104 ºF)

Operating humidity range 35%RH to 80%RH (no condensation)

Mass (Weight) Approx. 12.2 g (0.4 oz)

*

1

It may be shorter depending on the operating conditions.

*

2

Time taken to recharge from empty to full.

■

Bluetooth® section

Bluetooth® system specification Ver. 4.1

Wireless equipment classification Class 2 (2.5 mW)

Frequency band 2402 to 2480 MHz

Max EIRP 4 dBm

Supported profiles A2DP, AVRCP, HSP, HFP

Supported codec SBC

Operating distance Up to 10 m (33 ft.)

■

Speaker section

Driver units 9 mm (3/8 in.)

■

Terminal section

DC IN DC 5 V, 500 mA

■

Microphone section

Type Mono

■

Accessory section

USB charging cord 0.1 m (0.3 ft.)

Earpieces set L, S

●

Specifications are subject to change without notice.

Useful information
(For Latin American Countries Only)

Customer Service

Customer Service Directory

Obtain products information and operative assistant; localize the closer
distributor or Service Center; buy spare parts and accessories by our
Web Site to Latin American:

COUNTRY WEB SITE CONTACT CENTER

Panama www.panasonic.com/pa/soporte/ 800-7262

Colombia www.panasonic.com/co/soporte/ 01-8000-947262

Ecuador www.panasonic.com/ec/soporte/ 1-800-726276

Costa Rica www.panasonic.com/cr/soporte/ 800-7262737

El Salvador www.panasonic.com/sv/soporte/ 800-7262

Guatemala www.panasonic.com/gt/soporte/ 1-801-811-7262

Uruguay www.panasonic.com/uy/soporte/ 0-800-7262

Paraguay www.panasonic.com/uy/soporte/ 0-800-11-7262

Chile www.panasonic.com/cl/soporte/ 800-390-602

022-797-5000

Peru www.panasonic.com/pe/soporte/ 0800-00726

Venezuela www.panasonic.com/ve/soporte/ 800-7262-800

Mexico www.panasonic.com/mx/soporte/ 01800-847-7262

55-5000-1200

Argentina www.panasonic.com/ar/soporte/ 0800-333-7262

0810-321-7262

Dominican Republic

www.panasonic.com/do/soporte/ 809-200-8000

The serial number of this product can be found on the tag. Remove the USB lid
to see it.
Please note them in the space provided below and keep for future reference.

MODEL NUMBER RP-HJE120B

SERIAL NUMBER

To remove the battery when disposing
of this unit

The following instructions are not intended for repairing purposes but for
the disposal of this unit. This unit is not restorable once disassembled.

When disposing of this unit, take out the battery installed in this unit and recycle it.

Danger

As the rechargeable battery is specifically for this product, do not use it for any other
device.

Do not charge the removed battery.

• Do not heat or expose to flame.

• Do not leave the battery(ies) in a car exposed to direct sunlight for a long period of time with
doors and windows closed.

• Do not pierce the battery with a nail, subject it to an impact, or dismantle or modify it.

• Do not let the wires touch any other metal or each other.

• Do not carry or store the battery with a necklace, hair pin, or the like.

Doing so may cause the battery to generate heat, ignite, or rupture.

Warning

Do not place the removed battery, and other items within reach of infants.

Accidental swallowing of such an item may have an adverse effect on the body.

• In the event that you think such an item has been swallowed, consult a doctor immediately.

In the event of fluid leaking from the battery, take the following measure, and do not touch
the fluid with bare hands.

Fluid entering into an eye may cause loss of eyesight.

• Wash the eye with water immediately without rubbing it, and then consult a doctor.

Fluid getting on your body or clothes may cause inflammation of the skin or injury.

• Sufficiently rinse with clean water, and then consult a doctor.

A lithium-ion polymer rechargeable battery is built in to the battery case. Please
discard according to local regulations.
When disposing this product, disassemble properly by following the procedure, and
remove the internal rechargeable battery.

• Disassemble after the battery runs out.

• When disposing of the battery, please contact your local authorities or dealer and ask for the
correct method of disposal.

A

1

Battery case

A

2

B

3

B

4

1

Put a straight-slot screwdriver (commercially available) under the upper
cover

A

• Make sure to keep fingers away from the tip of the screwdriver.

• Select a screwdriver to be large enough for a space under the upper cover.

2

Use the screwdriver for leverage, and push the upper cover A upward

• Be careful not to touch the battery with the screwdriver.

3

Hold the battery B, and remove it

4

Pull off the battery B and separate it from the battery case by cutting off
the wires, one by one, with scissors

• Insulate the wire parts of the removed battery with cellophane tape.

• Do not damage or dismantle the battery.

(For US and Canada only)
A lithium ion battery that is recyclable powers the product you
have purchased. Please call 1-800-8-BATTERY for information
on how to recycle this battery.

For California Residents

California Proposition 65 Warning

WARNING

This product contains a chemical known to the State of California to cause
cancer and birth defects or other reproductive harm.

Limited Warranty (ONLY FOR U.S.A.)

Panasonic Products Limited Warranty

Limited Warranty Coverage (For USA Only)

If your product does not work properly because of a defect in materials or workmanship,
Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts with the date of original purchase
(“warranty period”), at its option either (a) repair your product with new or refurbished parts,
(b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase
price. The decision to repair, replace or refund will be made by the warrantor.

Product or Part Name Parts Labor

Accessories 90 Days Not Applicable

Batteries (Non-Rechargeable Batteries are

not warranted)

10 Days Not Applicable

During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty
period, there will be no charge for parts. This Limited Warranty excludes both parts and labor
for non-rechargeable batteries, antennas, and cosmetic parts (cabinet). This warranty only
applies to products purchased and serviced in the United States. This warranty is extended
only to the original purchaser of a new product which was not sold “as is”.

Mail-In Service--Online Repair Request

Online Repair Request

To submit a new repair request and for quick repair status visit our Web Site at
http://shop.panasonic.com/support

When shipping the unit, carefully pack, include all supplied accessories listed in the Owner’s
Manual, and send it prepaid, adequately insured and packed well in a carton box. When
shipping Lithium Ion batteries please visit our Web Site at http://shop.panasonic.com/support
as Panasonic is committed to providing the most up to date information. Include a letter
detailing the complaint, a return address and provide a daytime phone number where you can
be reached. A valid registered receipt is required under the Limited Warranty.

IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL
BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING
DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL
BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF
PURCHASE.

Limited Warranty Limits and Exclusions

This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES
NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are caused by products not
supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect,
mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of
consumer controls, improper maintenance, power line surge, lightning damage, modification,
introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or
other business or rental use of the product, or service by anyone other than a Factory Service

Center or other Authorized Servicer, or damage that is attributable to acts of God.

THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF
THIS WARRANTY.

(As examples, this excludes damages for lost time, travel to and from the servicer, loss of or
damage to media or images, data or other memory or recorded content. The items listed are
not exclusive, but for illustration only.)

ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or
limitations on how long an implied warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary
from state to state. If a problem with this product develops during or after the warranty
period, you may contact your dealer or Service Center. If the problem is not handled to your
satisfaction, then write to:

Consumer Affairs Department
Panasonic Corporation of North America
661 Independence Pkwy
Chesapeake, VA 23320

PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE
YOUR RESPONSIBILITY.

for all your Panasonic gear

Go to

http://shop.panasonic.com/support

Get everything you need to get the most out of your Panasonic products

Accessories & Parts for your Camera, Phone, A/V products, TV,

Computers & Networking, Personal Care, Home Appliances, Headphones,

Batteries, Backup Chargers & more…

Customer Services Directory

For Product Information, Operating Assistance, Parts, Owner’s Manuals,

Dealer and Service info go to http://shop.panasonic.com/support

For the hearing or speech impaired TTY: 1- 877-833-8855

As of July 2015

Limited Warranty (ONLY FOR CANADA)

Panasonic Canada Inc.

5770 Ambler Drive, Mississauga, Ontario L4W 2T3

PANASONIC PRODUCT – LIMITED WARRANTY

EXCHANGE PROGRAM

Panasonic Canada Inc. warrants this product to be free from defects in material and
workmanship under normal use and for a period as stated below from the date of original
purchase agrees to, at its option either (a) repair your product with new or refurbished parts,
(b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase
price. The decision to repair, replace or refund will be made by Panasonic Canada Inc.

Accessories including rechargeable batteries Ninety (90) days

This warranty is given only to the original purchaser, or the person for whom it was purchased
as a gift, of a Panasonic brand product mentioned above sold by an authorized Panasonic
dealer in Canada and purchased and used in Canada, which product was not sold “as is”, and
which product was delivered to you in new condition in the original packaging.

IN ORDER TO BE ELIGIBLE TO RECEIVE WARRANTY SERVICE HEREUNDER, A
PURCHASE RECEIPT OR OTHER PROOF OF DATE OF ORIGINAL PURCHASE,
SHOWING AMOUNT PAID AND PLACE OF PURCHASE IS REQUIRED

LIMITATIONS AND EXCLUSIONS

This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES
NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are caused by products not
supplied by Panasonic Canada Inc., or failures which result from accidents, misuse, abuse,
neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line surge, lightning
damage, modification, introduction of sand, humidity or liquids, commercial use such as hotel,
office, restaurant, or other business or rental use of the product, or service by anyone other
than a Authorized Servicer, or damage that is attributable to acts of God.

Dry cell batteries are also excluded from coverage under this warranty.

THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL PANASONIC CANADA
INC. BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY. (As examples, this warranty excludes damages
for lost time, travel to and from the Authorized Servicer, loss of or damage to media or
images, data or other memory or recorded content. This list of items is not exhaustive, but for
illustration only.)

In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or
consequential damages, or the exclusion of implied warranties, so the above limitations and
exclusions may not be applicable. This warranty gives you specific legal rights and you may
have other rights which vary depending on your province or territory.

CONTACT INFORMATION

For product operation and information assistance, please visit our Support page:
www.panasonic.ca/english/support

For defective product exchange within the warranty period, please contact the original dealer.