Panasonic KX-TGP5500, KX-TGP550, KX-TGP500 B02, KX-TGP550 T02 User Manual

Thank you for purchasing a Panasonic product.

You can confi gure some of the features of thi s unit through the Web us er interface. See
“Programming through the Web user interface”, page 41.

Please read this guide before using the unit and save it for future reference.

Document Version: 2010-08

SIP Cordless Phone

B02

Model No. KX-TGP500

T02

Model No. KX-TGP550

User Guide

Model shown is KX-TGP500.

Model shown is KX-TGP550.

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Table of Contents

2

Document Version 2010-08

Introduction

About this guide . . . . . . . . . . . . . . . . . . . . . . . . .4

Model composition . . . . . . . . . . . . . . . . . . . . . . . 4

About the Web user interface . . . . . . . . . . . . . . . 4

Emergency calls . . . . . . . . . . . . . . . . . . . . . . . . .5

Additional/replacement accessories . . . . . . . . . . 5

Expanding your phone system . . . . . . . . . . . . . .5

Important Information

Information for Users on Collection and Disposal

of Old Equipment and used Batteries . . . . . . . . .6

Getting started

Controls (Handset) . . . . . . . . . . . . . . . . . . . . . . . 7

Controls (Base unit) . . . . . . . . . . . . . . . . . . . . . .7

Understanding the indicators on the base unit . . 9

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Initial settings . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Y Making and Answering Calls using
the Handset

Making ca l ls . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using the speakerphone. . . . . . . . . . . . . . . . . . 13

Adjusting the receiver or speaker volume. . . . . 13

Making a call using the redial list . . . . . . . . . . .13

Editing/erasing/storing a number in the redial list

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Answeri n g c a l l s . . . . . . . . . . . . . . . . . . . . . . . . . 14

Auto talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Adjusting the handset ringer volume. . . . . . . . . 14

Temporary handset ringer off . . . . . . . . . . . . . . 14

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Making another call during a call . . . . . . . . . . .14

Useful features during a call. . . . . . . . . . . . . . . 14

Transferring calls to an outside party . . . . . . . .15

Confere n c e ca l l s . . . . . . . . . . . . . . . . . . . . . . . . 16

: Making and Answering Calls
using the Base Unit (KX-TGP550
only)

Making ca l ls . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using the speakerphone. . . . . . . . . . . . . . . . . . 17

Off-hook monitor . . . . . . . . . . . . . . . . . . . . . . . . 17

Adjusting the receiver or speaker volume. . . . . 17

Making a call using the redial list . . . . . . . . . . .17

Editing/erasing/storing a number in the redial list

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Answeri n g c a l l s . . . . . . . . . . . . . . . . . . . . . . . . . 18

Adjusting the base unit ringer volume. . . . . . . .18

Temporary base unit ringer off . . . . . . . . . . . . . 18

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Making another call during a call . . . . . . . . . . .18

Useful features during a call. . . . . . . . . . . . . . . 19

Transferri n g ca ll s to an outsid e par ty . . . . . . . . 19

Confere n c e calls. . . . . . . . . . . . . . . . . . . . . . . . 20

Y Phonebook using the Handset

Using the phonebook . . . . . . . . . . . . . . . . . . . . 21

Adding en t r i e s. . . . . . . . . . . . . . . . . . . . . . . . . . 21

Finding and calling a phonebook entry . . . . . . . 21

Editin g entries. . . . . . . . . . . . . . . . . . . . . . . . . . 21

Erasing e n tr i e s . . . . . . . . . . . . . . . . . . . . . . . . . 22

Chain di a l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Speed dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Copying phonebook entries . . . . . . . . . . . . . . . 22

Export/import phonebook entries . . . . . . . . . . . 23

: Phonebook using the Base Unit
(KX-TGP550 only)

Using the phonebook . . . . . . . . . . . . . . . . . . . . 24

Adding en t r i e s. . . . . . . . . . . . . . . . . . . . . . . . . . 24

Finding and calling a phonebook entry . . . . . . . 24

Editin g entries. . . . . . . . . . . . . . . . . . . . . . . . . . 24

Erasing e n tr i e s . . . . . . . . . . . . . . . . . . . . . . . . . 25

Chain di a l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Speed dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Copying phonebook entries . . . . . . . . . . . . . . . 25

Export/import phonebook entries . . . . . . . . . . . 26

Y Programming using the Handset

Programmable settings. . . . . . . . . . . . . . . . . . . 27

Call forw a rd . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0

Do Not Dis t u r b . . . . . . . . . . . . . . . . . . . . . . . . . 31

Block anonymous calls. . . . . . . . . . . . . . . . . . . 31

Incoming call barring (Caller ID service users only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Anonymous calls (Block Caller ID) . . . . . . . . . . 32

Changing the base unit PIN (Personal

Identification Number) . . . . . . . . . . . . . . . . . . . 32

Changing the handset name . . . . . . . . . . . . . . 32

Date and time. . . . . . . . . . . . . . . . . . . . . . . . . . 32

Updating the base unit software. . . . . . . . . . . . 33

: Programming using the Base
Unit (KX-TGP550 only)

Programmable settings. . . . . . . . . . . . . . . . . . . 34

Call forw a rd . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 7

Do Not Dis t u r b . . . . . . . . . . . . . . . . . . . . . . . . . 38

Block anonymous calls. . . . . . . . . . . . . . . . . . . 38

Incoming call barring (Caller ID service users only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Anonymous calls (Block Caller ID) . . . . . . . . . . 39

Date and time. . . . . . . . . . . . . . . . . . . . . . . . . . 39

Changing the base unit PIN (Personal

Identification Number) . . . . . . . . . . . . . . . . . . . 39

Updating the base unit software. . . . . . . . . . . . 39

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Programming through the We b User
Interface

Programming through the Web user interface . 41

Registering a Unit

Registering a unit . . . . . . . . . . . . . . . . . . . . . . .42

Special Features

Using Caller ID service . . . . . . . . . . . . . . . . . . . 43

Caller li st . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3

Voice mail service. . . . . . . . . . . . . . . . . . . . . . .45

Intercom Features

Intercom features between handsets . . . . . . . . 46

Intercom features between the handset and base

unit (KX-TGP550 only) . . . . . . . . . . . . . . . . . . . 47

Handset locator. . . . . . . . . . . . . . . . . . . . . . . . .48

Useful Information

Charac te r entry . . . . . . . . . . . . . . . . . . . . . . . . . 49

Belt clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . .51

Error messages. . . . . . . . . . . . . . . . . . . . . . . . .53

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 54

Specificatio n s . . . . . . . . . . . . . . . . . . . . . . . . . . 5 9

Open Source Software

Open Source Software . . . . . . . . . . . . . . . . . . . 60

Index

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

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Introduction

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Document Version 2010-08

About this guide

This guide explains how to operate and customise KX-TGP500/KX-TGP550. Please be sure your
network is configured for KX-TGP500/KX-TGP550. Contact your administrator about the network
settings and available features.

Model composition

Feature differences

About the Web user interface

You can configure some of the features of this unit through the Web user interface (page 41). You can
access this interface from a web browser on any computer connected to the network. Contact your
administrator for further information.

■ KX-TGP500 series ■ KX-TGP550 series

Series Model No.

Base unit Handset
Part No. Part No. Quantity

KX-TGP500 series KX-TGP500 KX-TGP500 KX-TPA50 1
KX-TGP550 series KX-TGP550 KX-TGP550 KX-TPA50 1

Series

Intercom

Making or answering
calls with base unit

Between base unit
and handset

Between handsets

KX-TGP500 series – r

*1

–

KX-TGP550 series rr

*1

r

*1 Intercom calls can be made between the handsets by purchasing and registering one or more optional

handsets (page 5).

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Emergency calls

All lines including unassigned lines are available for emergency calls if the phone numbers are
configured in the Web user interface. Availability depends on your phone system. Contact your
administrator for further information.

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

*1 Replacement batteries may have a different capacity from that of the supplied batteries.

Expanding your phone system

Accessory item Model number

Rechargeable
batteries

P03P or HHR-4NGE

*1

Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset

Headset KX-TCA94EX

Y ou can expand your phone system by registering
optional handsets (6 max.) to a single base unit.

Handset (optional): KX-TPA50 B02

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Important Information

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Document Version 2010-08

Information for Users on Collection and Disposal of Old
Equipment and used Batteries

These symbols (1, 2, 3) on the products, packaging, and/or accompanying documents mean that used electrical and
electronic products and batteries should not be mixed with general household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable
collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential
negative effects on human health and the environment which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please contact your local municipality,
your waste disposal service or the point of sale where you purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union

If you wis h t o di sc a r d ele c tr ic a l an d e l ect r on ic eq ui pme n t, ple a s e c ont a c t your de aler or supp li e r f or furt h er i nfo rm at io n .

Information on Disposal in other Countries outside the European Union

These symbols (1, 2, 3) are only valid in the European Union. If you wish to discard these items, please contact your
local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol

This symbol (2) might be used in combination with a chemical symbol (3). In this case it complies with the requirement
set by the Directive for the chemic al involved.

1

2

3

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Getting started

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Document Version 2010-08

Controls (Handset)

A Charge indicator

Ringer indicator
Message indicator

B Speaker
C {C} (TALK)
D {s} (SP-PHONE: Speakerphone)
E Headset jack
F Dial keypad
G Receiver
H Display
I {OFF}
J {REDIAL} {PAUSE}

*1

K Microphone
L Charge contacts

*1 A 3.5 second pause is inserted each time

{PAUSE} is pressed. It is useful when you want
to operate voice mail service without listening to
pre-recorded announcement, for example.
Repeat as needed to create longer pauses.

■ Control type

A Soft keys
The handset features 2 soft keys and a joystick.
By pressing a soft key, or by pressing the centre
of the joystick, you can select the feature shown
directly above it on the display.
B Joystick
By pushing the joystick ({^}, {V}, {<}, or {>})
repeatedly, you can:

– scroll through (up, down, left, or right) various

lists or items

– adjust the receiver or speaker volume (up or

down) while talking

L As all multiple items cannot be displayed on

screen at the same time, you can quickly
search for the desired item to move screens
by pushing the joystick right or left, instead of
scrolling down or up line by line (page 11).

Controls (Base unit)

KX-TGP500

A STATUS indicator
B Handset locator button {ALL}

B

G

A

H

I

J

K

C
D

F

E

A

B

L

LINE

A

B

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Document Version 2010-08

KX-TGP550

A Corded handset
B Receiver
C Speaker
D Handset paging buttons ({j} – {k})

Handset status indicators

E Handset paging button {ALL}
F {LINE STATUS}
G Index sticker
H {HOLD}
I {REDIAL} {PAUSE}

*1

J Display
K Soft keys
L Headset jack
M Microphone
N Dial keypad
O {SP-PHONE} {HEADSET}

SP-PHONE indicator

P {MUTE}
Q STATUS indicator
R Navigator key ({^}/{V}/{<}/{>})

VOL. (Volume: {^}/{V})

S {VOICE MAIL}

*2

VOICE MAIL indicator

T {EXIT}

*1 A 3.5 second pause is inserted each time

{PAUSE} is pressed. It is useful when you want
to operate voice mail service without listening to

pre-recorded announcement, for example.
Repeat as needed to create longer pauses.

*2 Y our phone system needs to support voice mail.

Contact your administrator for further
information.

Navigator key/volume key

■ Scrolling through lists or items

By pressing this key ({^}, {V}, {<}, or {>})
repeatedly, you can scroll through (up, down,
left, or right) various lists or items.

■ Adjusting the volume

By pressing this key ({^} or {V}) repeatedly , you
can adjust the receiver or speaker volume (up or
down) while talking.

■ Moving the cursor

By pressing this key ({^}, {V}, {<}, or {>})
repeatedly, you can move the cursor to edit a
number or name.

Soft keys

The base unit features 3 soft keys. By pressing a
soft key , you can select the feature shown directly
above it on the display.

ABC HI

K

L

MN

OM

PQRST

J

G

D

F

E

{<}{>}

{^}

{V}

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Document Version 2010-08

Understanding the indicators on the base unit

STATUS indicator

During the startup process you may notice that the STATUS indicator on the base unit is flashing. This
indicates that the base unit is booting up with your phone system. You may find the following flash
patterns helpful:

Status

Meaning

Colour Light pattern

Green On L The base unit is connected to the Internet. The startup process is

complete and you may now make and receive internet calls.

Flashing L The base unit is downloading data. Do not disconnect the Ethernet

cable or AC adaptor from the base unit until the STATUS indicator
stops flashing and lights in steady green.

Red On L When the base unit is turned on, the STATUS indicator lights in red

for about 10 seconds.
Flashing L The base unit is registering a handset.
Flashing

rapidly

L The base unit is paging handsets. (KX-TGP500 only)

Amber On L The base unit’s IP address may conflict with the IP addresses of

other devices on your local network. Contact your administrator for

further information.
Flashing L The base unit is obtaining an IP address or is obtaining

configurations. Please wait.

L The base unit is registering with your phone system. Please wait.
L If the STATUS indicator continues flashing, check the following:

– Network settings may not be correct. Contact your administrator.

– Many installation issues can be resolved by resetting all the

equipment. First, shut down your modem, router, hub, base unit,
and computer. Then turn the devices back on one at a time in this
order: modem, router, hub, base unit, computer.

– If you cannot access Internet Web pages using your computer,

check to see if your phone system is having connection issues in
your area.

– For more troubleshooting help, contact your administrator.
Flashing

rapidly

L Unplug the base unit’s AC adaptor to reset the unit, then reconnect

the AC adaptor. If the STATUS indicator is still flashing rapidly, there

may be a problem with the base unit hardware. Contact your phone

system dealer.

Off — L The base unit power is off.

L The Ethernet cable is not connected properly. Connect it.
L Your network devices (hub, router, etc.) are turned off. Check the

LEDs for the link status of the devices.

L The base unit power is booting up.

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Document Version 2010-08

Handset status indicators

The handset status indicators on the base unit
show the status of each handset as follows:

Display

Handset display items

Display items

Main menu icons

The following icons are shown when you press
down on the centre of the joystick in standby
mode.

Base unit display items

Display items

Available for: KX-TGP550

Status Meaning

Light off The handset is free.
Light on The handset is in use.
Flashing The handset is paging the base

unit or being paged by it.

Item Meaning

w Within range of the base unit

_ Out of range of the base unit

l The line is available.

C The line is in use.

L When flashing:

The call is put on hold.

L When flashing rapidly:

An incoming call is now being

received.
s Speaker is on. (page 13)
~ Ringer volume is off. (page 14)
y The line is set to allow other units

to join the call. (page 13, 14)
m Handset number
& Battery level
7 Blocked call (page 31)

r Block anonymous call (page 31)
o Call forward (page 30)
p Do not disturb (page 31)
q Anonymous calls (Block Caller ID)

(page 32)
6 The line has received new voice

mail messages. (page 45)

,! Handset 1 is in use.

“1”-“6”: Handset
“0”: Base unit (KX-TGP550 only)

s The shared line is in use (page

15).

t The line is now registering the

VoIP server.
Line number (8 max.)

L When receiving a call, the last 4

digits are displayed.

Icon Feature

m Line Status

IP Service

# New Voice Mail
x Intercom
" Initial settings
C Phonebook

Available for: KX-TGP550

Item Meaning

l The line is available.

C The line is in use.

L When flashing:

The call is put on hold.

L When flashing rapidly:

An incoming call is now being

received.
~ Ringer volume is off. (page 18)
y The line is set to allow other units

to join the call. (page 17, 18)

7 Blocked call (page 38)

r Block anonymous call (page 38)
o Call forward (page 37)

Item Meaning

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Document Version 2010-08

Main menu icons

The following icons are shown when you press

{MENU} (middle soft key) in standby mode.

Temporarily switching the handset
display mode

You can select to display either a single item or
multiple items on one screen at a time for the
phonebook list, caller list, and redial list.
You can temporarily switch the handset display
mode as follows by pressing the right soft key
shown when viewing the lists with:

– {MULTI}: Multiple items are shown on one

screen at a time.

– {SINGLE}: An item is shown on one screen at a

time. You can confirm the detailed information.

Note:

L When in multiple display mode, you can move

screens by pushing the joystick right or left,
without scrolling down or up through the list:

– Push the joystick right to go to the next

screen.

– Push the joystick left to return to the previous

screen.

Initial settings

Symbol meaning:

Confirming your phone number(s)

You may have more than one phone number,
depending on your phone system. The numbers
can be shared with multiple units (page 15, 19).
Contact your administrator for further information.

Confirming the line status of VoIP server

The unit shows all available phone numbers in
your phone system and their current status. You
can select a line to make a call.

1 {LINE} (right soft key)
2 {V}/{^}: Select the desired line.

L The display shows the current status of the

line. See page 10 for details.

L To select the line to make a call, press

{C}.

3 {OFF}

1 {LINE STATUS }
2 {V}/{^}: Select the desired line.

L The display shows the current status of the

line. See page 10 for details.

L To select the line to make a call, lift the

corded handset.

p Do not disturb (page 38)
q Anonymous calls (Block Caller ID)

(page 39)

6 The line has received new voice

mail messages. (page 45)

,! Handset 1 is in use.

“1”-“6”: Handset

s The shared line is in use (page

19).

t The line is now registering the

VoIP server.
Line number (8 max.)

L When receiving a call, the last 4

digits are displayed.

Icon Feature

m Line Status

IP Service

( Ringer Setup
" Initial settings
C Phonebook
W Caller List

Item Meaning

Symbol Meaning

Y Perform with the handset.
: Perform with the base unit.

Example:
{V}/{^}: “Off”

Handset: Push the

joystick down or up to
select the words in
quotations.
Base unit (KX-TGP550):
Press {V} or {^} to sel ect
the words in quotations.

Y Handset

: Base unit

Available for: KX-TGP550

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Getting started

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Document Version 2010-08

3 {EXIT}

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Y

Making and Answering Calls using the Handset

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Document Version 2010-08

Making calls

1 Lift the handset and dial the phone number.

L To correct a digit, press {CLEAR}.

2 Press {CALL} or {C}.

L The unit selects the default line configured

by your administrator.

L You can also select the line manually as

follows:

{LINE} i {V}/{^}: Select the desired line.
i {CALL}

3 When you finish talking, press {OFF} or place

the handset on the charger.

Note:

L If y is displayed during the call, other units may

join the conversation (page 15, 19). Contact
your administrator for further information.

L A maximum of 3 lines can be used at a time.
L To use the optional headset, plug the headset

into the headset jack before performing step 1.

Using the speakerphone

1 Dial the phone number and press {s}.

L The unit selects the default line configured

by your administrator.

L You can also select the line manually as

follows:

{LINE} i {V}/{^}: Select the desired line.
i {s}

L Speak alternately with the other party.

2 When you finish talking, press {OFF}.

Note:

L For best performance, use the speakerphone in

a quiet environment.

L To switch back to the receiver, press {C}.

Adjusting the receiver or
speaker volume

Push the joystick up or down repeatedly while
talking.

Making a call using the redial
list

The last 10 phone numbers dialled are stored in
the redial list (each 32 digits max.).

1 {REDIAL}
2 {V}/{^}: Select the desired phone number.
3 {C}/{s}

L If {s} is pressed and the other party’s line is

engaged, the unit automatically redials
multiple times. While the handset is waiting
to redial, the ringer indicator flashes. To
cancel, press {OFF}.

Editing/erasing/storing a
number in the redial list

1 {REDIAL}
2 {V}/{^}: Select the desired phone number. i

{MENU}

3 Proceed with the desired operation.

■ Editing a number before calling:

{V}/{^}: “Edit and Call” i {SELECT}
i Use the joystick to move the cursor. i

Edit the number. i Press {CALL} or
{C}.

■ Erasing a number:

{V}/{^}: “Erase” i {SELECT} i
{V}/{^}: “Yes” i {SELECT} i {OFF}

■ Storing a number to the phonebook:

{V}/{^}: “Add Phonebook” i
{SELECT} i T o store the name, continue

from step 3, “Editing entries”, page 21.

Note:

L When editing:

– To erase a number, place the cursor on the

number, then press {CLEAR}.

– To insert a number, place the cursor to the

right of where you want to insert the number,
then press the appropriate dial key.

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Making and Answering Calls using the Handset

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Answering calls

When a call is being received, the ringer indicator
on the handset flashes rapidly . The last 4 digit s of
the line number on which the call is being received
are displayed.

1 Lift the handset and press {CALL}, {C}, or

{s} when the unit rings.
L You can also answer the call by pressing

any dial key from {0} to {9}, {*}, or {#}.
(Any key answer feature)

2 When you finish talking, press {OFF} or place

the handset on the charger.

Note:

L If the auto talk feature is turned off (page 14),

you can select which line answers when more
than one call is being received:

{CALL} i {V}/{^}: Select the desired line.
i Press {CALL}, {C}, or {s}.

L If y is displayed during the call, other units may

join the conversation (page 15, 19). Contact
your administrator for further information.

Auto talk

You can answer calls simply by lifting the handset
off the charger. You do not need to press {CALL}
or {C}. To turn this feature on, see page 28.

Adjusting the handset ringer
volume

■ While the handset i s ringing for a n incoming
call:

Push the joystick up or down repeatedly to
select the desired volume.

■ Programming the volume beforehand:

1 {MENU} (centre of joystick) i

{#}{1}{6}{0}

2 {V}/{^}: Select the desired volume.
3 {SAVE} i {OFF}

Temporary handset ringer
off

While the handset is ringing for a call, you can turn
the ringer off temporarily by pressing {~}.

Hold

This feature allows you to put an outside call on
hold.

1 Press {HOLD} during an outside call.
2 To release hold, press {HOLD} or {C}.

Note:

L If a call is kept on hold for more than 9 minutes,

an alarm tone starts to sound and the ringer
indicator on the handset flashes. If the outside
party hangs up the call, the unit disconnects the
line and goes into standby mode.

Making another call during a
call

Y ou can make a call using the other line by holding
the 1st call.

1 Press {HOLD} to put the 1st call on hold.
2 Dial the phone number. i {CALL}
3 To return to the 1st call, press {SWITCH}.

Useful features during a call

Mute

While mute is turned on, you can hear the other
party, but the other party cannot hear you.

1 Press {MUTE} during an outside call.
2 To return to the conversation, press {MUTE}

again.

Note:

L{MUTE} is a soft key visible on the display

during a call.

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Call waiting

This feature allows you to receive calls while you
are already talking on the phone. If you receive a
call while on the phone, the 2nd caller’s
information is displayed on the handset that is in
use after you hear the interrupt tone (page 29).
The feature depends on your phone system.
Contact your administrator for further information.

1 Press {SWITCH} to answer the 2nd call.
2 To switch between calls, press {SWITCH}.

Call share

Joining a call

You can join an existing outside call. Availability
depends on your phone system. Contact your
administrator for further information.

Important:

L The line must be set to allow other units to join

through the Web user interface (“Privacy
Mode”). y is displayed on the unit currently in
use when it is allowed to join the call. Contact
your administrator for further information.

1 Press {LINE} when the other unit is on an

outside call.

2 {V}/{^}: Select the desired line to join. i

{SELECT}

Sharing line numbers among multiple base
units

If you have multiple base units, shared line
number(s) may be assigned to selected units by
your administrator. While the shared line is being
used by other units, s is displayed when viewing
the line status (page 11). Availability depends on
your phone system. Contact your administrator for
further information.

Note:

L This feature is explained as “Enable Shared

Call” in the Web user interface.

Transferring calls to an
outside party

Outside calls can be transferred to an outside
party. To t ransfer outside calls to another unit, see
“Transferring calls”, page 46, 48.

1 During an outside call, press {MENU}.
2 {V}/{^}: “Transfer” i {SELECT}
3 Dial the phone number.

L To correct the number, press {CANCEL} to

clear the number and enter again.

4 Wait for the paged party to answer.

L If the paged party does not answer, press

{CANCEL} 2 times to return to the outside

call.

5 {TRANS}

Note:

L In step 3, you can dial the phone number from

the phonebook:

{C} i {V}/{^}: Select the desired entry . i
{CALL}

Transferring a call without speaking
to the outside party

1

During an outside call, press {MENU}.

2 {V}/{^}: “Blind Transfer” i {SELECT}
3 Dial the phone number.

L To correct the number, press {CANCEL} to

clear the number and enter again.

4 {TRANS}

L The outside call rings at the other unit.

Note:

L In step 3, you can dial the phone number from

the phonebook:

{C} i {V}/{^}: Select the desired entry . i
{CALL}

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Conference calls

Multiple people can establish a conference call.

1 During an outside call, press {MENU}.
2 {V}/{^}: “Conference” i {SELECT}
3 Dial the phone number.

L To correct the number, press {CANCEL} to

clear the number and enter again.

4 Wait for the paged party to answer.

L If the paged party does not answer, press

{CANCEL} 2 times to return to the outside

call.

5 {CONF}

L If you want to add a new party to the

conference, perform from step 1.

Note:

L In step 3, you can dial the phone number from

the phonebook:

{C} i {V}/{^}: Select the desired entry . i
{CALL}

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Making calls

1 Dial the phone number.

L To correct a digit, press {CLEAR}.

2 Lift the corded handset.

L The unit selects the default line configured

by your administrator.

L You can also select the line manually as

follows:

{LINE} i {V}/{^}: Select the desired line.
i Lift the corded handset.

3 When you finish talking, place the corded

handset on the cradle.

Note:

L You can also dial the phone number after lifting

the corded handset.

L If y is displayed during the call, other units may

join the conversation (page 15, 19). Contact
your administrator for further information.

L A maximum of 3 lines can be used at a time.

Using the headset (optional)

First, plug the headset into the headset jack. Then
press {SP-PHONE/HEADSET} instead of using
the corded handset in steps 2 and 3, “Making
calls”, page 17.

L To end the call, press {S P-P HONE/HEADSET }.
L{SP-PHONE/HEADSET} is stated as {SP-

PHONE} in the following steps through this User
Guide.

Using the speakerphone

1 Dial the phone number and press {SP-

PHONE}.

L The unit selects the default line configured

by your administrator.

L You can also select the line manually as

follows:

{LINE} i {V}/{^}: Select the desired line.
i Press {CALL} or {SP-PHONE}.

2 When the other party answers, speak into the

base unit microphone.
L Speak alternately with the other party.

3 When you finish talking, press {SP-PHONE}.

Note:

L For best performance, use the speakerphone in

a quiet environment.

L To switch to the receiver, lift the corded handset.

Off-hook monitor

You can let other people in the room listen to a
conversation through the speaker while continuing
the conversation using the corded handset.
During a conversation with the corded handset,
press {SP-PHONE}.

L While the feature is turned on, the SP-PHONE

indicator on the base unit lights.

L T o return to the private call, press {SP-PHONE}.

Adjusting the receiver or
speaker volume

Press {^} or {V} repeatedly while talking.

Making a call using the redial
list

The last 10 phone numbers dialled are stored in
the redial list in each unit (each 32 digits max.).

1 {REDIAL}
2 {V}/{^}: Select the desired phone number.
3 Lift the corded handset or press {SP-

PHONE}.

L If {SP-PHONE} is pressed and the other

party’s line is engaged, the unit
automatically redials multiple times. While
the base unit is waiting to redial, the SP­PHONE indicator on the base unit flashes.
To cancel, press {EXIT}.

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Editing/erasing/storing a
number in the redial list

1 {REDIAL}
2 {V}/{^}: Select the desired phone number. i

{MENU}

3 Proceed with the desired operation.

■ Editing a number before calling:

{V}/{^}: “Edit and Call” i {SELECT}
i Press {<} or {>} to move the cursor.
i Edit the number. i Lift the corded

handset.

■ Erasing a number:

{V}/{^}: “Erase” i {SELECT} i
{V}/{^}: “Yes” i {SELECT} i {EXIT}

■ Storing a number to the phonebook:

{V}/{^}: “Add Phonebook” i
{SELECT} i T o store the name, continue

from step 3, “Editing entries”, page 24.

Note:

L When editing:

– To erase a number, place the cursor on the

number, then press {CLEAR}.

– To insert a number, place the cursor to the

right of where you want to insert the number,
then press the appropriate dial key.

Answering calls

The last 4 digits of the line number on which the
call is being received are displayed.

1 Lift the corded handset or press {CALL} or

{SP-PHONE} when the unit rings.

2 When you finish talking, place the corded

handset on the cradle. When the
speakerphone is used, press {SP-PHONE}.

Note:

L You can select which line answers when more

than one call is being received:

{CALL} i {V}/{^}: Select the desired line.
i Lift the corded handset or press {CALL} or

{SP-PHONE}.

L If y is displayed during the call, other units may

join the conversation (page 15, 19). Contact
your administrator for further information.

Adjusting the base unit
ringer volume

■ While the base unit is ringing for an
incoming call:

Press {^} or {V} repeatedly to select the desired
volume.

■ Programming the volume beforehand:

1 {MENU} (middle soft key) i

{#}{1}{6}{0}

2 {V}/{^}: Select the desired volume.
3 {SAVE} i {EXIT}

Temporary base unit ringer
off

While the base unit is ringing for a call, you can
turn the ringer off temporarily by pressing {~}.

Hold

This feature allows you to put an outside call on
hold.

1 Press {HOLD} during an outside call.

L If you are using the corded handset, you can

place it on the cradle.

2 To release hold, lift the corded handset, or

press {HOLD} or {SP-PHONE}.

Note:

L If a call is kept on hold for more than 9 minutes,

an alarm tone starts to sound. If the outside
party hangs up the call, the unit disconnects the
line and goes into standby mode.

Making another call during a
call

Y ou can make a call using the other line by holding
the 1st call.

1 Press {HOLD} to put the 1st call on hold.

L If you are using the corded handset, place

the corded handset on the cradle.

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2 Dial the phone number.
3 Proceed with the desired operation.

■ When you are using the corded handset:

Lift the corded handset.

■ When you are using the speakerphone:

Press {SP-PHONE}.

4 To return to the 1st call, press {SWITCH}.

Useful features during a call

Mute

While mute is turned on, you can hear the other
party, but the other party cannot hear you.

1 Press {MUTE} during an outside call.
2 To return to the conversation, press {MUTE}

again.

Call waiting

This feature allows you to receive calls while you
are already talking on the phone. If you receive a
call while on the phone, the 2nd caller’s
information is displayed on the base unit that is in
use after you hear the interrupt tone (page 35).
The feature depends on your phone system.
Contact your administrator for further information.

1 Press {SWITCH} to answer the 2nd call.
2 To switch between calls, press {SWITCH}.

Call share

Joining a call

You can join an existing outside call. Availability
depends on your phone system. Contact your
administrator for further information.

Important:

L The line must be set to allow other units to join

through the Web user interface (“Privacy
Mode”). y is displayed on the unit currently in
use when it is allowed to join the call. Contact
your administrator for further information.

1 Press {LINE STATUS} when the handset is

on an outside call.

2 {V}/{^}: Select the desired line to join. i

{SELECT}

Sharing line numbers among multiple base
units

If you have multiple base units, shared line
number(s) may be assigned to selected units by
your administrator. While the shared line is being
used by other units, s is displayed when viewing
the line status (page 11). Availability depends on
your phone system. Contact your administrator for
further information.

Note:

L This feature is explained as “Enable Shared

Call” in the Web user interface.

Transferring calls to an
outside party

Outside calls can be transferred to an outside
party. To transfer outside calls to a handset, see
“Transferring calls”, page 48.

1 During an outside call, press {MENU}.
2 {V}/{^}: “Transfer” i {SELECT}
3 Dial the phone number.

L To correct the number, press {CANCEL} to

clear the number and enter again.

4 Wait for the paged party to answer.

L If the paged party does not answer, press

{CANCEL} 2 times to return to the outside

call.

5 {TRANS}

Note:

L In step 3, you can dial the phone number from

the phonebook:

{C} i {V}/{^}: Select the desired entry . i
{CALL}

Transferring a call without speaking
to the outside party

1

During an outside call, press {MENU}.

2 {V}/{^}: “Blind Transfer” i {SELECT}
3 Dial the phone number.

L To correct the number, press {CANCEL} to

clear the number and enter again.

4 {TRANS}

L The outside call rings at the other unit.

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Note:

L In step 3, you can dial the phone number from

the phonebook:

{C} i {V}/{^}: Select the desired entry . i
{CALL}

Conference calls

Multiple people can establish a conference call.

1 During an outside call, press {MENU}.
2 {V}/{^}: “Conference” i {SELECT}
3 Dial the phone number.

L To correct the number, press {CANCEL} to

clear the number and enter again.

4 Wait for the paged party to answer.

L If the paged party does not answer, press

{CANCEL} 2 times to return to the outside

call.

5 {CONF}

L If you want to add a new party to the

conference, perform from step 1.

Note:

L In step 3, you can dial the phone number from

the phonebook:

{C} i {V}/{^}: Select the desired entry . i
{CALL}

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Using the phonebook

The phonebook allows you to make calls without
having to dial manually. You can add 100 names
and phone numbers to the phonebook.

Adding entries

1 {MENU} (centre of joystick)
2 {V}/{^}: “Phonebook” i {SELECT}
3 {ADD}
4 Enter the party’s name (16 characters max.).

i {OK}
L You can change the character entry mode

by pressing {1/A/?} (page 49).

5 Enter the party’s phone number (32 digits

max.). i {OK}
L If you do not need to assign the ringer ID, go

to step 8.

6 {V}/{^}: “Set Ringer ID” i {SELECT}
7 {V}/{^}: Select the desired setting (page 43).

i {OK}

8 {SAVE}

L To add other entries, repeat from step 4.

9 {OFF}

Note:

L In step 3, you can also press {MENU}. i

{V}/{^}: “New Entry” i {SELECT}

L If you sel ect “No Ringer ID” (default), the unit

uses the ringer tone you selected on page 29
when a call is received from that caller.

Finding and calling a
phonebook entry

Scrolling through all entries
1

{MENU} (centre of joystick)

2 {V}/{^}: “Phonebook” i {SELECT}
3 {V}/{^}: Select the desired entry.
4 {C}

L You can also select the line manually as

follows:

{LINE} i {V}/{^}: Select the desired line.
i Press {CALL} or {C}.

Searching by first character
(alphabetically)

1

{MENU} (centre of joystick)

2 {V}/{^}: “Phonebook” i {SELECT}

L Change the character entry mode if

necessary:
{p} i {V}/{^}: Select the character

entry mode. i {OK}

3 Press the dial key ({0} – {9}, or {#}) which

contains the character you are searching for
(page 49).

L Press the same dial key repeatedly to

display the first entry corresponding to each
character located on that dial key.

L If there is no entry corresponding to the

character you selected, the next entry is
displayed.

4 {V}/{^}: Scroll through the phonebook if

necessary.

5 {C}

L You can also select the line manually as

follows:

{LINE} i {V}/{^}: Select the desired line.
i Press {CALL} or {C}.

Editing entries

1 Find the desired entry (page 21). i {MENU}
2 {V}/{^}: “Edit” i {SELECT}
3 Proceed with the desired operation.

■ To c ha nge the name or phone numbe r :

{V}/{^}: Select the name or phone number.

i {SELECT} i Edit the information
(page 49). i {OK}

■ To change the ringer ID:

{V}/{^}: Select the current ringer ID. i
{SELECT} i {V}/{^}: Select the desired
setting. i {OK}

L To turn the ringer ID off, select “No

Ringer ID”.

4 {SAVE} i {OFF}

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