Panasonic KX-TGC422EB, KX-TGC423EB, KX-TGC424EB Instruction manual
Operating Instructions
Digital Cordless Phone
Model No.
KX-TGC410E
KX-TGC412E
KX-TGC413E
Digital Cordless Answering System
Model No.
KX-TGC420E
KX-TGC422E
KX-TGC423E
KX-TGC424E
KX-TGC425E
Model shown is KX-TGC410.
Before initial use, see “Getting Started”
on page 11.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
TGC41x_42xE(en)_0229_ver011.pdf 1 2016/02/29 15:10:36
Introduction
Model composition .......................................3
Accessory information ..................................3
General information ......................................5
Graphical Symbols for Use on Equipment and
Their Descriptions ........................................6
Important Information
For your safety .............................................7
Important safety instructions ........................8
For best performance ...................................8
Other information .........................................9
Specifications ...............................................9
Getting Started
Setting up ...................................................11
Controls ......................................................13
Display icons ..............................................14
Turning the power on/off ............................15
Language setting ........................................15
Date and time .............................................15
Recording your greeting message .............15
Other settings .............................................16
Making/Answering Calls
Making calls ...............................................17
Answering calls ..........................................17
Useful features during a call .......................17
Intercom .....................................................19
Key lock ......................................................19
Phonebook
Phonebook .................................................20
Speed dial ..................................................21
Programming
Menu list .....................................................23
Alarm ..........................................................27
Nuisance call block ....................................27
Other programming ....................................28
Caller ID Service
Using Caller ID service ...............................31
Caller list ....................................................31
Answering System
Answering system ......................................33
Turning the answering system on/off .........33
Greeting message ......................................33
Listening to messages ...............................34
Remote operation .......................................35
Answering system settings .........................36
Useful Information
Voicemail service .......................................38
Character entry ..........................................38
Error messages ..........................................40
Troubleshooting .........................................40
Conditions of guarantee .............................45
Index
Index...........................................................46
2
Table of Contents
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Model composition
n KX-TGC410 series n KX-TGC420 series
R Model shown is KX-TGC412. R Model shown is KX-TGC422.
Series Model No.
Base unit Handset
Part No. Part No. Quantity
KX-TGC410
series
KX-TGC410 KX-TGC410 KX-TGCA41 1
KX-TGC412 KX-TGC410 KX-TGCA41 2
KX-TGC413 KX-TGC410 KX-TGCA41 3
KX-TGC420
series
KX-TGC420 KX-TGC420 KX-TGCA41 1
KX-TGC422 KX-TGC420 KX-TGCA41 2
KX-TGC423 KX-TGC420 KX-TGCA41 3
KX-TGC424 KX-TGC420 KX-TGCA41 4
KX-TGC425 KX-TGC420 KX-TGCA41 5
Accessory information
Supplied accessories
No.
Supplied handset qty.
1 unit*12 units*23 units*34 units*45 units
*5
Accessory item/
Part number
Accessory quantity
A AC adaptor for base unit/
PNLV226E0X
1 1 1 1 1
B Telephone line cord/
PNJA1113Y (Black/for U.K.)
or PNJA1037Z
(Transparence/for U.K.)
1 1 1 1 1
C
Rechargeable batteries
*6
2 4 6 8 10
D
Handset cover
*7
1 2 3 4 5
E Charger/PNLC1074ZB – 1 2 3 4
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
3
Introduction
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No.
Supplied handset qty.
1 unit*12 units*23 units*34 units*45 units
*5
Accessory item/
Part number
Accessory quantity
F AC adaptor for charger/
PNLV233EKX
– 1 2 3 4
*1 KX-TGC410/KX-TGC420
*2 KX-TGC412/KX-TGC422
*3 KX-TGC413/KX-TGC423
*4 KX-TGC424
*5 KX-TGC425
*6 See page 4 for replacement battery information.
*7 The handset cover comes attached to the handset.
A B C D E F
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number/Specifications
Rechargeable
batteries
*1
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
– 1.2 V
– Minimum amperage of 550 mAh
DECT repeater KX-A405, KX-A406
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
We recommend using Panasonic rechargeable batteries.
Other information
R Design and specifications are subject to change without notice.
R The illustrations in these instructions may vary slightly from the actual product.
Sales and support information
Customer Communications Centre
R For customers within the U.K.: 0344 844 3899
R For customers within Ireland: 01289 8333
R For further support on your product, please visit our website: www.panasonic.co.uk
4
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
Introduction
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Direct Sales at Panasonic U.K.
R O
rder accessory and consumable items for your product with ease and confidence by phoning
our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public
holidays).
R Go on line through our Internet Accessory ordering application at www.pas-europe.com
R Most major credit and debit cards accepted.
R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K.
R Also available through our Internet is direct shopping for a wide range of finished products.
Take a browse on our website for further details.
shop.panasonic.co.uk/
General information
R T
his equipment is designed for use on the U.K. and Ireland analogue telephone network.
R In the event of problems, you should contact your equipment supplier in the first instance.
Declaration of Conformity:
R Panasonic Corporation declares that the radio equipment type (KX-TGC410 series/
KX-TGC420 series: page 3) is in compliance with Directive 2014/53/EU. The full text of the EU
declaration of conformity is available at the following internet address:
http://www.ptc.panasonic.eu/doc
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Ecodesign information
E
codesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation
No. 801/2013. From 1 January 2015.
Please visit here: http://www.ptc.panasonic.eu/erp
Click [Downloads]
a Energy related products information (Public)
Power consumption in networked standby and guidance are mentioned in the web site above.
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
5
Introduction
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Graphical Symbols for Use on Equipment and Their
Descriptions
Symbol Explanation Symbol Explanation
Alternating current (A.C.) Class P equipment
(equipment in which
protection against electric
shock rely on Double
Insulation or Reinforced
Insulation.)
Direct current (D.C.) “ON” (power)
Protective earth “OFF” (power)
Protective bonding earth Stand-by (power)
Functional earth “ON”/“OFF” (power ;
push-push)
For indoor use only Caution, risk of electric
shock
For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
6
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
Introduction
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For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
R Use only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
R Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
R To prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
R Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
Operating safeguards
R Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
R Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of
1.88 GHz to 1.90 GHz, and the RF
transmission power is 250 mW (max.).)
R Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
R Never install telephone wiring during an
electrical storm.
R Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
7
Important Information
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R This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
– the key lock feature is turned on.
Battery
R We recommend using the batteries noted
on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
R Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
R Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
R Coverage and voice quality depends on the
local environmental conditions.
R If the reception for a base unit location is
not satisfactory, move the base unit to
another location for better reception.
Environment
R Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
R The product should not be exposed to
direct sunlight.
R Do not place heavy objects on top of the
product.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
R The product should be kept away from heat
sources such as radiators, cookers, etc. It
8
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
Important Information
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should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
R The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
R Wipe the outer surface of the product
with a soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.
Other information
CAUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
Notice for product disposal, transfer,
or return
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Disposal of Old Equipment and
Batteries (Only for European Union
and countries with recycling systems)
1
2
These symbols (A, B) on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries must not be mixed with
general household waste. For proper
treatment, recovery and recycling of old
products and batteries, please take them to
applicable collection points in accordance with
your national legislation.
By disposing of them correctly, you will help to
save valuable resources and prevent any
potential negative effects on human health
and the environment.
For more information about collection and
recycling, please contact your local
municipality. Penalties may be applicable for
incorrect disposal of this waste, in accordance
with national legislation.
For business users in the European
Union
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other
Countries outside the European Union
These symbols (A, B) are only valid in the
European Union. If you wish to discard these
items, please contact your local authorities or
dealer and ask for the correct method of
disposal.
Note for the battery symbol
This symbol (B) might be used in
combination with a chemical symbol. In this
case it complies with the requirement set by
the Directive for the chemical involved.
Note for the battery removal
procedure
Refer to “Battery installation” on page 11.
Specifications
R Standard:
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
9
Important Information
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DECT (Digital Enhanced Cordless
Telecommunications),
GAP (Generic Access Profile)
R Frequency range:
1.88 GHz to 1.90 GHz
R RF transmission power:
Approx. 10 mW (average power per
channel)
250 mW (max.)
R Power source:
100–240 V AC, 50/60 Hz
R Power consumption:
Base unit:
Standby: Approx. 0.5 W
Maximum: Approx. 2.5 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 1.5 W
R Operating conditions:
0 °C–40 °C, 20 %–80 % relative air
humidity (dry)
10
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
Important Information
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Setting up
Connections
n Base unit
Connect the AC adaptor to the unit by
pressing the plug firmly.
Fasten the cord by hooking it.
Connect the AC adaptor to the power
outlet.
Connect the telephone line cord to the
unit, then to the telephone line jack until
you hear a click.
A DSL/ADSL filter (not supplied) is
required if you have a DSL/ADSL service.
4
5
4
3
1
2
Note:
R Use only the supplied Panasonic AC
adaptor PNLV226E.
R Use only the supplied telephone line cord.
n Charger
Connect the AC adaptor plug to the unit
until you hear a click.
Connect the AC adaptor to the power
outlet.
1
2
Note:
R Use only the supplied Panasonic AC
adaptor PNLV233E.
Battery installation
R USE ONLY rechargeable Ni-MH batteries
AAA (R03) size (1).
R Do NOT use alkaline/manganese/Ni-Cd
batteries.
R Confirm correct polarities (
, ).
1
R Follow the directions on the display to set
up the unit.
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
11
Getting Started
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Battery charging
Charge for about 7 hours.
R Confirm “Charging” is displayed (
1
).
R When the batteries are fully charged,
“Fully Charged” is displayed.
1
Note when setting up
Note for connections
R The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
During a power failure
R The unit cannot be used to make or receive
calls during a power failure. We
recommend connecting a corded-type
telephone that does not use an AC adaptor
to your telephone line.
Note for battery installation
R Use the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 4, 8.
Note for battery charging
R It is normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.
Battery level
Icon Battery level
High
Medium
Low
Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous use 18 hours max.
Not in use (standby) 200 hours max.
Note:
R Actual battery performance depends on
usage and ambient environment.
R When eco mode is set to “Eco Plus”, the
base unit stops communicating with the
handset while it is in standby mode. As a
result, the handset uses more power than
usual to search for the base unit and
therefore battery usage time is shortened
(page 16). (KX-TGC420 series: page 3)
12
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
Getting Started
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Controls
Handset
A A
B
B
G
H
I
J
F
K
D
C
A
E
Speaker
M N (Talk)
Dial keypad
MZN (SP-PHONE: Speakerphone)
Microphone
Receiver
Display
M N (Power) MOFFN
MRECALLN MECON
ECO: Eco mode shortcut key
M
N (INTERCOM)
R This feature is available between 2
handsets.
Charge contacts
n Control type
Soft keys
By pressing a soft key, you can select the
feature shown directly above it on the
display.
(Example: MENU, OK, etc.)
Navigator key
Navigator keys functions as follows.
– MDN, MCN, MFN, or MEN: Scroll through
various lists and items.
– VOL. (Volume: MDN or MCN): Adjust the
receiver or speaker volume while talking.
– MFN W: View the phonebook entry.
– MEN REDIAL: View the redial list.
– MCN CID (Caller ID): View the caller list.
Base unit
n KX-TGC410 series: page 3
BA
Charge contacts
M N (Locator)
R You can locate a misplaced handset
by pressing M
N.
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
13
Getting Started
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n KX-TGC420 series: page 3
C D E
H I KF
B
A
G
J
Charge contacts
Speaker
M N (LOCATOR)
R You can locate a misplaced handset
by pressing M
N.
MjN/MkN (VOLUME: Volume up/down)
MERASEN
M N (Repeat)
ANSWER ON/OFF indicator
MANSWER ON/OFFN
M N (PLAY/STOP)
Message indicator
M N (Skip)
Display icons
Handset display items
Item Meaning
Range status: The more bars
visible, the closer the handset
is to the base unit.
Out of base unit range
Security for phone calls is set
to “Enhanced”.*1 (page 29)
Paging, intercom mode
*2
Z
Speakerphone is on.
(page 17)
Item Meaning
The line is in use.
R When flashing slowly: The
call is put on hold.
R When flashing rapidly: An
incoming call is now being
received.
Missed call*3 (page 31)
Eco mode is set to “Eco”.
(page 16)
Eco mode is set to “Eco
Plus”.*1 (page 16)
The LCD backlight is off.
(page 25)
R When displayed next to the
battery icon: Answering
system is on.*1 (page 33)
R When displayed with a
number: New messages
have been recorded.
*1
(page 34)
“Greeting Only” is
selected. Caller messages
are not recorded.
*1
(page 37)
Battery level
Alarm is on. (page 27)
Privacy mode is on.
*2
(page 25)
Ringer volume is off.
(page 24)
Nuisance call blocked.
*3
(page 27)
New voicemail message
received.*4 (page 38)
Line in
use
Someone is using the line.
*2
IN USE
Answering system is being
used by another handset*5 or
the base unit.
*1
*1 KX-TGC420 series: page 3
*2 KX-TGC412/KX-TGC413/KX-TGC422/
KX-TGC423/KX-TGC424/KX-TGC425
*3 Caller ID subscribers only
14
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
Getting Started
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*4 Voicemail subscribers only
*5 KX-TGC422/KX-TGC423/KX-TGC424/
KX-TGC425
Handset soft key icons
Icon Action
OK Accepts the current selection.
Temporarily turns off the ringer
for incoming calls. (page 17)
W Opens the phonebook.
Turns the key lock feature off.
(page 19)
n When you select a language other than
English
Icon Action
Returns to the previous screen or
outside call.
Displays the menu.
Makes a call.
Places a call on hold.
*1
Allows you to edit phone
numbers.
Adds new entry.
Displays the phonebook search
menu.
Stops alarm.
Snooze button on the alarm.
Selects entries or handsets.
n
Stops recording or playback.
*2
Stores phone numbers.
Erases the selected item.
Allows you to make an intercom
call.
C Erases a number/character.
Puts the call on mute.
*1 KX-TGC412/KX-TGC413/KX-TGC422/
KX-TGC423/KX-TGC424/KX-TGC425
*2 KX-TGC420 series: page 3
Turning the power on/off
Press M N for about 2 seconds.
Language setting
Display language
1 MMENUN#110
2 MbN: Select your desired language. a
MOKN a MOFFN
Date and time
1 MMENUN#101
2 Enter the current date, month, and year.
a MOKN
Example: 12 July, 2016
12 07 16
3 Enter the current hour and minute.
Example: 9:30
09 30
R You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing *.
4 MOKN a MOFFN
Recording your greeting
message
Available for:
KX-TGC420 series (page 3)
You can record your own greeting message
instead of using a pre-recorded greeting
message. See page 33 for details.
1 MMENUN#302
2 MbN: “Yes” a MOKN
3 Record a greeting message. a MSTOPN
a MOFFN
Helpline Tel. No.: U.K. 0344 844 3899 Ireland 01289 8333
15
Getting Started
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