Page 1
Operating Instructions
Digital Cordless Phone
Model No.
KX-TGC380C
KX-TGC382C
KX-TGC383C
KX-TGC384C
Model shown is KX-TGC380.
Before initial use, see “Getting Started”
on page 8.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
For assistance, please visit our Support page:
www.panasonic.ca/english/support
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Page 2
Introduction
Model composition .......................................3
Accessory information ..................................3
Important Information
For your safety .............................................5
Important safety instructions ........................6
For best performance ...................................6
Other information .........................................7
Specifications ...............................................7
Getting Started
Setting up .....................................................8
Controls ........................................................9
Display icons ..............................................10
Language settings ......................................10
Date and time .............................................10
Other settings .............................................10
Making/Answering Calls
Making calls ...............................................11
Answering calls ..........................................11
Useful features during a call
.......................11
Intercom .....................................................12
Phonebook
Phonebook .................................................13
Speed dial ..................................................14
Programming
Menu list .....................................................16
Alarm ..........................................................19
Night mode .................................................19
Call block ....................................................19
Other programming ....................................20
Registering a handset to the base unit .......20
Caller ID Service
Using Caller ID service ...............................21
Caller list ....................................................22
Useful Information
Voicemail service .......................................23
Error messages ..........................................24
Troubleshooting .........................................24
Wall mounting (Charger only) ....................27
Industry Canada Notices and other
information .................................................28
Warranty .....................................................29
Index
Index...........................................................30
2
Table of Contents
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Page 3
Model composition
Series Model No.
Base unit Handset
Part No. Part No. Quantity
KX-TGC380
s
eries
KX-TGC380 KX-TGC380 KX-TGCA38 1
KX-TGC382 KX-TGC380 KX-TGCA38 2
KX-TGC383 KX-TGC380 KX-TGCA38 3
KX-TGC384 KX-TGC380 KX-TGCA38 4
Accessory information
Supplied accessories
No.
Accessory item/
P
art number
Quantity
KX-TGC380 KX-TGC382 KX-TGC383 KX-TGC384
A AC adaptor/PNLV226 1 1 1 1
B Telephone line cord 1 1 1 1
C
Rechargeable batteries
*
1
2 4 6 8
D
Handset cover
*
2
1 2 3 4
E Charger – 1 2 3
*1 See page 4 for replacement battery information.
*
2 The handset cover comes attached to the handset.
A
B C D E
For assistance, visit www.panasonic.ca/english/support
3
Introduction
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Page 4
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number/Specifications
Rechargeable
b
atteries
HHR-4DPA
Battery type:
–
Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
Expanding your phone system
Handset (optional): KX-TGDA20C
You can expand your phone system by registering optional handsets (6 max.) to a single base
unit.
4
For assistance, visit www.panasonic.ca/english/support
Introduction
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Page 5
For your safety
T
o prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
R U
se only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact us
by visiting our Support page:
www.panasonic.ca/english/support
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
R Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
R T
o prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
R D
o not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
Operating safeguards
R U
nplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
R C
onsult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of
1.92 GHz to 1.93 GHz, and the RF
transmission power is 115 mW (max.).)
R Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
R Never install telephone wiring during an
electrical storm.
R Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
For assistance, visit www.panasonic.ca/english/support
5
Important Information
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Page 6
R T
his product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
Battery
R W
e recommend using the batteries noted
on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
R Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
R Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
Attention:
A nickel metal hydride battery that is
r
ecyclable powers the product you have
purchased.
Please call 1-800-8-BATTERY
(1-800-822-8837) for information on how to
recycle this battery.
Important safety
i
nstructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Environment
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
R The product should be kept away from heat
sources such as heaters, kitchen stoves,
etc. It should not be placed in rooms where
the temperature is less than 0 °C (32 °F) or
greater than 40 °C (104 °F). Damp
basements should also be avoided.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
6
For assistance, visit www.panasonic.ca/english/support
Important Information
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Page 7
Other information
C
AUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
Notice for product disposal, transfer,
o
r return
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Compliance with TIA-1083 standard
Telephone handsets identified with this logo
have reduced noise and interference when
used with T-Coil equipped hearing aids and
cochlear implants.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Specifications
R S
tandard:
DECT 6.0 (Digital Enhanced
Cordless Telecommunications 6.0)
R Frequency range:
1.92 GHz to 1.93 GHz
R RF transmission power:
115 mW (max.)
R Power source:
120 V AC, 60 Hz
R Power consumption:
Base unit:
Standby: Approx. 0.6 W
Maximum: Approx. 3.2 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 1.8 W
R Operating conditions:
0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 %
relative air humidity (dry)
For assistance, visit www.panasonic.ca/english/support
7
Important Information
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Page 8
Setting up
Connections
Connect the AC adaptor to the unit by
p
ressing the plug firmly.
Fasten the cord by hooking it.
Connect the AC adaptor to the power
o
utlet.
Connect the telephone line cord to the
u
nit, then to the single-line telephone jack
(RJ11C) until you hear a click.
A DSL/ADSL filter (not supplied) is
r
equired if you have a DSL/ADSL service.
1
2
3
4
4
5
Battery installation
R USE ONLY rechargeable Ni-MH batteries
AAA (R03) size (1).
R D
o NOT use alkaline/manganese/Ni-Cd
batteries.
R Confirm correct polarities (
, ).
1
Battery charging
C
harge for about 7 hours.
Note for battery charging
R Clean the charge contacts with a soft and
dry cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords.
Battery level
Icon Battery level
High
Medium
Low
Needs charging.
Empty
Panasonic Ni-MH battery
p
erformance (supplied batteries)
Operation Operating time
In continuous use
10 hours max.
*
1
Not in use (standby)
6 days max.
*
1
*1 If eco mode is on.
8
For assistance, visit www.panasonic.ca/english/support
Getting Started
TGC38x(en)_1204_ver011.pdf 8 2015/12/04 16:50:47
Page 9
Note:
R A
ctual battery performance depends on
usage and ambient environment.
Intelligent eco mode
T
his feature automatically reduces handset
power consumption whenever possible.
When it is activate,
is displayed.
Controls
Handset
A
B
A
C
J
K
H
B
G
A
D
F
I
E
Speaker
M N
(TALK)
Dial keypad (*:
TONE)
MZN (
SP-PHONE: Speakerphone)
Microphone
Receiver
Display
MO
FFN
MF
LASHNMCALL WAITN
MI
NTERCOMN
R This feature is available between 2
handsets.
Charge contacts
S
oft keys
N
avigator key
– MDN, MCN, MFN, or MEN: Scroll through various
lists and items.
– VOL. (Volume: MDN or MCN): Adjust the
receiver or speaker volume while talking.
– MFN
: View the phonebook entry.
– MEN
REDIAL: View the redial list.
– MCN CID (Caller ID): View the caller list.
Base unit
A B
Charge contacts
M N (LOCATOR)
For assistance, visit www.panasonic.ca/english/support
9
Getting Started
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Page 10
Display icons
Handset display items
Item Meaning
Within base unit range
Out of base unit range
The line is in use.
R When flashing:
The call is put on hold.
R When flashing rapidly: An
incoming call is now being
received.
Eco mode is on. (page 9)
Z Speakerphone is on.
(
page 11)
Ringer volume is off.
(
page 11)
Night mode is on. (page 19)
Privacy mode is on. (page 18)
Alarm is on. (page 19)
Handset number
Battery level
Blocked call (page 19)
Clarity booster is on
a
utomatically.
Line in
u
se
Someone is using the line.
Language settings
Display language
1 MMENUN#110
2 MbN: Select the desired setting. a
MSAVEN a MOFFN
Date and time
1 MM
ENUN#101
2 Enter the current month, date, and year
by selecting 2 digits for each.
Example: July 15, 2016
07 15 16
3 MOKN
4 Enter the current hour and minute
(12-hour clock format) by selecting 2
digits for each.
Example: 9:30
09 30
5 *: Select “AM” or “PM”.
6 MSAVEN a MOFFN
Note:
R Either 12-hour or 24-hour time format is
used depending on the display language.
Other settings
Dialing mode
1 MM
ENUN#120
2 MbN: Select the desired setting. a
MSAVEN a MOFFN
10
For assistance, visit www.panasonic.ca/english/support
Getting Started
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Page 11
Making calls
1 L
ift the handset and dial the phone
number.
R To correct a digit, press MCLEARN.
2 M
N
or MZN
R To adjust the receiver or speaker
volume, press MDN or MCN repeatedly.
3 When you finish talking, press MOFFN.
Note:
R To switch back to the receiver, press MZN/
M
N.
Making a call using the redial list
The last 5 phone numbers dialed are stored in
the redial list.
1 MEN REDIAL
2 MbN: Select the desired entry. a M N
Pause (for PBX/long distance service
users)
A pause is sometimes required when making
calls using a PBX or long distance service.
When storing a calling card access number
and/or PIN in the phonebook, a pause is also
needed (page 14).
Example: If you need to dial the line access
number “9” when making outside calls with a
PBX:
1 9 a MDN (Pause)
2 Dial the phone number. a M N
Answering calls
1 L
ift the handset and press M
N
or M
N
w
hen the unit rings.
2 When you finish talking, press MOFFN.
Auto talk: You can answer calls simply by
lifting the handset (page 17).
Temporary handset ringer off: Press M
N.
Adjusting the handset ringer volume
P
ress MDN or MCN repeatedly while ringing.
Useful features during a
c
all
Hold
1 P
ress MMENUN during an outside call.
2 MbN: “Hold” a MSELECTN
3 To release hold, press M
N.
N
ote:
R After holding for 10 minutes, the call is
disconnected.
Mute
1 Press MMUTEN during a call.
2 To return to the call, press MMUTEN.
Flash
MF
LASHN allows you to use the special
features of your host PBX.
Note:
R To change the flash time, see page 18.
For call waiting or Call Waiting
C
aller ID service users
To use call waiting or Call Waiting Caller ID,
you must first subscribe with your phone
service provider.
This feature allows you to receive calls while
you are already talking on the phone. If you
receive a call while on the phone, you will hear
a call waiting tone.
If you subscribe to both Caller ID and Call
Waiting with Caller ID services, the 2nd
caller’s information is displayed on the
handset that is in use after you hear the call
waiting tone.
1 Press MCALL WAITN to answer the 2nd
call.
For assistance, visit www.panasonic.ca/english/support
11
Making/Answering Calls
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Page 12
2 T
o switch between calls, press MCALL
WAITN.
Note:
R Please contact your phone service provider
for details and availability of this service in
your area.
Temporary tone dialing (for
r
otary/pulse service users)
Press * (TONE) before entering access
numbers which require tone dialing.
Call share
W
hile you are on an outside call, another unit
can join the conversation. Only 2 units can join
an outside call.
Note:
R To prevent other users from joining your
conversations, turn privacy mode on
(page 18).
Transferring calls, conference
c
alls
1 During an outside call, press
MINTERCOMN.
When 3 or more handsets are
registered:
MbN: Select the desired unit. a MSELECTN
2 Wait for the paged party to answer.
R If the paged party does not answer,
press M
N
to return to the outside
call.
3 To complete the transfer:
Press MOFFN.
To establish a conference call:
MMENUN a MbN: “Conf.” a MSELECTN
R To leave the conference, press MOFFN.
R To put the outside call on hold:
MMENUN a MbN: “Hold” a
MSELECTN
To resume the conference: MMENUN
a MbN: “Conf.” a MSELECTN
R To cancel the conference: MMENUN a
MbN: “Stop conference” a
MSELECTN
Intercom
Making an intercom call
1 MI
NTERCOMN.
When 3 or more handsets are
registered:
MbN: Select the desired unit. a MSELECTN
12
For assistance, visit www.panasonic.ca/english/support
Making/Answering Calls
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Page 13
Phonebook
Y
ou can add 50 names (16 characters max.)
and phone numbers (24 digits max.) to the
phonebook.
Adding phonebook entries
1 or MFN a MM
ENUN
2 MbN: “Add new entry” a MSELECTN
3 Enter the party’s name. a MOKN
4 Enter the party’s phone number. a MOKN
5 MbN: Select the desired group. a
MSELECTN 2 times a MOFFN
Entering characters
P
ress the dial key that corresponds to the
desired character. Press repeatedly to scroll
through the available characters.
The following operations are also available.
Key Operation
* Switch between the
u
ppercase and lowercase
(A « a)
MFN MEN Move the cursor
MC
LEARN Erase the character or number
R To erase all, press and
hold it.
Storing a redial list number to the
p
honebook
1 MEN REDIAL
2 MbN: Select the desired entry. a MSAVEN
3 To store the name, continue from step 3,
“Editing entries”, page 14.
Storing caller information to the
phonebook
1 MCN CID
2 MbN:
Select the desired entry.
R To edit the number: MMENUN a MbN:
“Edit” a MSELECTN
Press MEDITN repeatedly until the
phone number is shown in the desired
format. And then, press MSAVEN. Go to
step 5.
3 MMENUN
4 MbN: “Save CID” a MSELECTN
5 MbN: “Phonebook” a MSELECTN
6 Continue from step 3, “Editing entries”,
page 14.
Groups
Y
ou can assign your phone entries to groups
for each searching. You can assign a ringtone
to each group to help identify incoming calls
(Caller ID required).
Changing group names/setting ringer
ID
1 or MFN a MM
ENUN
2 MbN: “Group” a MSELECTN
3 MbN: Select the desired group. a
MSELECTN
4 To change group names
MbN: “Group name” a MSELECTN a
Edit the name. a MSAVEN
To set group ringer tone
MbN: Select the current setting of the
group ringer tone. a MSELECTN a MbN:
Select the desired ringer tone. a MSAVEN
5 MOFFN
Finding and calling from a
p
honebook entry
1
or MFN
2 MbN:
Select the desired entry.
3 M
N
For assistance, visit www.panasonic.ca/english/support
13
Phonebook
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Page 14
Editing entries
1 Find the desired entry (page 13).
2 MMENUN a MbN: “Edit” a MSELECTN
3 Edit the name if necessary. a MOKN
4 Edit the phone number if necessary. a
MOKN
5 MbN: Select the desired group (page 13).
a MSELECTN 2 times a MOFFN
Erasing an entry
1 F
ind the desired entry (page 13).
2 MMENUN a MbN: “Erase” a MSELECTN
3 MbN: “Yes” a MSELECTN a MOFFN
Chain dial
T
his feature allows you to dial phone numbers
in the phonebook while you are on a call. This
feature can be used, for example, to dial a
calling card access number or bank account
PIN that you have stored in the phonebook,
without having to dial manually.
1 During an outside call, press MMENUN.
2 MbN: “Phonebook” a MSELECTN
3 MbN: Select the desired entry.
4 Press MCALLN to dial the number.
Note:
R When storing a calling card access number
and your PIN in the phonebook as one
phonebook entry, press MDN (Pause) to add
pauses after the number and PIN as
necessary (page 11).
R If you have rotary/pulse service, you need
to press * (TONE) before pressing
MMENUN in step 1 to change the dialing
mode temporarily to tone. When adding
entries to the phonebook, we recommend
adding * (TONE) to the beginning of
phone numbers you wish to chain dial
(page 13).
Speed dial
Y
ou can assign 1 phone number to each of
the dial keys (1 to 9) on the handset.
Adding phone numbers to speed
d
ial keys
n By entering phone numbers:
1 Press and hold the desired speed dial
key (1 to 9). a MADDN
2 MbN: “Manual” a MSELECTN
3 Enter the party’s name. a MOKN
4 Enter the party’s phone number. a
MOKN a MSELECTN a MOFFN
n From the phonebook:
1 Press and hold the desired speed dial
key (1 to 9). a MADDN
2 MbN: “Phonebook” a MSELECTN
3 MbN: Select the desired entry. a
MSAVEN a MOFFN
Note:
R If you edit a phonebook entry which is
assigned to a speed dial key, the edited
entry does not transfer to the speed dial
key.
Editing an entry
1 P
ress and hold the desired speed dial key
(1 to 9). a MMENUN
2 MbN: “Edit” a MSELECTN
3 Edit the name if necessary. a MOKN
4 Edit the phone number if necessary. a
MOKN a MSELECTN a MOFFN
14
For assistance, visit www.panasonic.ca/english/support
Phonebook
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Page 15
Erasing an entry
1 Press and hold the desired speed dial key
(1 to 9). a MMENUN
2 MbN: “Erase” a MSELECTN
3 MbN: “Yes” a MSELECTN a MOFFN
Making a call
P
ress and hold the desired speed dial key (1
to 9). a M
N
For assistance, visit www.panasonic.ca/english/support
15
Phonebook
TGC38x(en)_1204_ver011.pdf 15 2015/12/04 16:50:47
Page 16
Menu list
S
crolling through the display menus: MMENUN a Press MCN or MDN to select the desired main
menu. a MSELECTN
OR
Using the direct command code: MMENUN a Enter the desired code.
Example: Press MMENUN#101.
R To exit the operation, press MOFFN.
Display menu tree and direct command code table
M
ain menu:
“Phonebook”
Operation Code Page
Viewing the phonebook entry. #280 13
Main menu: “C
aller list”
Operation Code Page
Viewing the caller list. #213 22
Main menu: “V
.M. access” (V.M.: Voicemail)
Operation Code Page
Listening to voicemail messages. #330 23
Main menu: “Intercom”
Operation Code Page
Paging the desired unit. #274 12
Main menu: “S
et date & time”
Sub-menu 1 Sub-menu 2 Settings <Default> Code Page
Date and time
– – #101 10
Alarm
– <O
ff>
Once
Daily
#720 19
Time adjustment
*
1
– <C
aller ID auto>
Manual
#226 –
16
For assistance, visit www.panasonic.ca/english/support
Programming
TGC38x(en)_1204_ver011.pdf 16 2015/12/04 16:50:47
Page 17
Main menu: “I
nitial setting”
Sub-menu 1 Sub-menu 2 Settings <Default> Code Page
Ringer setting
Ringer volume Off–6 <6> #160 11
Ringer tone
*
2
<T
one 1> #161 –
Night mode
– O
n/Off
On
<O
ff>
#238 19
Night mode
– S
tart/End
<11:00 PM/06:00
AM>
#237 19
Set date & time Date and time
– #101 10
Alarm
<O
ff>
Once
Daily
#720 19
Time adjustment
*
1
<C
aller ID auto>
Manual
#226 –
Handset name
– – #104 20
Call block
– – #217 19
First ring
<O
n>
Off
#173 20
Block w/o num
*
3
On
<O
ff>
#240 20
Speed dial
– – #261 14
Voice mail Store VM access#
– #331 23
VM tone detect
<O
n>
Off
#332 23
LCD contrast – Level 1–4 <2> #145 –
Key tone – <O
n>
Off
#165 –
Auto talk – On
<O
ff>
#200 11
For assistance, visit www.panasonic.ca/english/support
17
Programming
TGC38x(en)_1204_ver011.pdf 17 2015/12/04 16:50:47
Page 18
Sub-menu 1 Sub-menu 2 Settings <Default> Code Page
Set tel line Set dial mode
<T
one>
Pulse
#120 10
Set flash time
80 ms
9
0 ms
100 ms
110 ms
160 ms
200 ms
250 ms
300 ms
400 ms
600 ms
<700 ms>
900 ms
#121 11
Set line mode
*
4
A
<B>
#122 –
C. WTG options
On
<O
ff>
#215 21
Privacy mode – On
<O
ff>
#194 12
Registration Register handset
– #130 20
Deregistration
*
3
– #131 20
Change language Display
<E
nglish>
Français
#110 10
Main menu: “C
ustomer support”
Operation Code Page
Displaying customer support Web address. #680 –
*1 This feature allows the unit to automatically adjust the date and time each time caller
i
nformation including date and time is received.
To turn this feature on, select “Caller ID auto”. To turn this feature off, select
“Manual”. (Caller ID subscribers only)
To use this feature, set the date and time first (page 10).
*2 The preset melodies in this product (“Tone 3” - “Tone 5”, “Melody 1” - “Melody 10”)
are used with permission of © 2012 Copyrights Vision Inc.
*3 This menu is not displayed when scrolling through the display menus. It is only available in
direct command code.
*4 Generally, the line mode setting should not be changed. This setting automatically maintains
receiver volume at the proper level depending on the current telephone line condition. Set
the line mode to “A” if telephone line condition is not good.
18
For assistance, visit www.panasonic.ca/english/support
Programming
TGC38x(en)_1204_ver011.pdf 18 2015/12/04 16:50:48
Page 19
Alarm
A
n alarm sounds at the set time for 3 minutes
once or daily. Alarm can be set for each
handset.
1 MMENUN#720
2 MbN: Select the desired alarm option. a
MSELECTN
3 Enter the desired month and date. a
MOKN
4 Set the desired time.
5 *: Select “AM” or “PM”. a MOKN
6 MbN: Select the desired alarm tone. a
MSELECTN
7 MSELECTN a MOFFN
Night mode
N
ight mode allows you to select a period of
time during which the handset will not ring for
outside calls. This feature is useful for time
periods when you do not want to be disturbed,
for example, while sleeping. Night mode can
be set for each unit.
Important:
R If you have set the alarm, the alarm sounds
even if the night mode is turned on.
Turning night mode on/off
1 MM
ENUN#238
2 MbN: Select the desired setting. a
MSAVEN
3 Follow the directions on the display to
complete the operation.
Changing the start and end time
1 MM
ENUN#237
2 Follow the directions on the display to
complete the operation.
Call block
T
his feature allows the unit to block calls when:
– the unit receives a call from a phone
number stored in the call block list as
unwanted (“Storing unwanted callers”,
page 19).
– the unit receives a call without phone
number (“Blocking incoming calls that have
no phone number”, page 20).
When a call is received, the unit rings once
*1
while caller information is being received. If
the caller’s phone number matches an entry in
the call block list, the unit emits no sound to
the caller, and disconnects the call. (Caller ID
subscribers only)
*1 This is called first ring. If you do not want
the first ring to sound, turn this setting to
“Off” (page 20).
Important:
R Blocked calls are logged in the caller list.
Storing unwanted callers
Y
ou can store up to 30 phone numbers in the
call block list.
Important:
R We recommend storing 10 digits (including
the area code). If only 7 digits are stored, all
numbers that have the same last 7 digits
will be blocked.
n From the caller list:
1 MCN CID
2 MbN: Select the entry to be blocked.
R To edit the number: MMENUN a MbN:
“Edit” a MSELECTN
Press MEDITN repeatedly until the
phone number is shown in the 10-digit
format. And then, press MSAVEN. Go to
step 5.
3 MMENUN
4 MbN: “Save CID” a MSELECTN
5 MbN: “Call block” a MSELECTN
6 MbN: “Yes” a MSELECTN
7 Edit the phone number if necessary (24
digits max.).
For assistance, visit www.panasonic.ca/english/support
19
Programming
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Page 20
8 MS
AVEN a MOFFN
n By entering phone numbers:
1 MMENUN#217
2 MMENUN a MbN: “Add” a MSELECTN
3 Enter the phone number (24 digits max.).
R To erase a digit, press MCLEARN.
4 MSAVEN a MOFFN
Blocking incoming calls that
h
ave no phone number
You can block calls when no phone number is
provided, such as private callers or out of area
calls.
1 MMENUN#240
2 MbN: Select the desired setting. a
MSAVEN a MOFFN
Turning the first ring on and off
Y
ou can choose whether the first ring sounds
when a call is received.
“On” (default): The first ring for all calls will be
heard, including calls from blocked phone
numbers.
“Off”: The first ring is muted for all calls. If
this setting is selected, the unit will never ring
for calls from blocked phone numbers.
1 MMENUN#173
2 MbN: Select the desired setting. a
MSAVEN a MOFFN
Viewing/editing/erasing call
b
lock numbers
1 MMENUN#217
2 MbN: Select the desired entry.
3 To edit a number:
MEDITN a Edit the phone number. a
MSAVEN a MOFFN
To erase a number:
MERASEN a MbN: “Yes” a MSELECTN
a MOFFN
Note:
R W
hen viewing, “Block w/o num” is
displayed if the blocking incoming calls
without phone number feature is turned on.
To turn the feature off: MERASEN a MCN
a MSAVEN a MOFFN
Other programming
Changing the handset name
1 MM
ENUN#104
2 Enter the desired name.
3 MSAVEN
4 MbN: Select the desired setting. a
MSELECTN 2 times a MOFFN
Registering a handset to
t
he base unit
If for some reason the handset is not
registered to the base unit, re-register the
handset.
1 Handset:
MMENUN#130
2 Base unit:
Press and hold M
N
for about 5 seconds.
R If all registered handsets start ringing,
press M
N
again to stop, then repeat
this step.
3 Handset:
Press MOKN, then wait until a long beep
sounds.
Deregistering a handset
1 MM
ENUN#131
R All handsets registered to the base unit
are displayed.
2 MbN: Select the handset you want to
cancel. a MSELECTN
3 MbN: “Yes” a MSELECTN a MOFFN
20
For assistance, visit www.panasonic.ca/english/support
Programming
TGC38x(en)_1204_ver011.pdf 20 2015/12/04 16:50:48
Page 21
Using Caller ID service
I
mportant:
R This unit is Caller ID compatible. To use
Caller ID features, you must subscribe to a
Caller ID service. Contact your phone
service provider for details.
Caller ID features
W
hen an outside call is being received, the
caller information is displayed.
Caller information for the last 50 callers is
logged in the caller list from the most recent
call to the oldest.
R If the unit cannot receive caller information,
the following is displayed:
– “Unavailable”: The caller dials from
an area which does not provide a Caller
ID service.
– “Private caller”: The caller
requests not to send caller information.
– “Long distance”: The caller makes a
long distance call.
R If the unit is connected to a PBX system,
caller information may not be properly
received. Contact your PBX supplier.
For Call Waiting Deluxe service
u
sers
To use Call Waiting Deluxe, you must
subscribe to Call Waiting Deluxe from your
phone service provider. This feature not only
allows the unit currently in use to display the
2nd caller’s information, but also offers you a
variety of ways to deal with the 2nd call.
Important:
R Please contact your phone service provider
for details and availability of this service in
your area.
R This feature must be turned on before it can
be used.
To turn Call Waiting Deluxe on/off
T
o use Call Waiting Deluxe, you must turn this
feature on. The default setting is “Off”.
1 MM
ENUN#215
2 MbN: Select the desired setting. a
MSAVEN a MOFFN
Call Waiting Deluxe service options
W
hen a 2nd call is received, you can choose
how to handle the call by selecting an option
shown on the unit display.
Note:
R Your phone service provider may not offer
all of the options (page 21).
Displayed
o
ption
Function
Answer
Answers the waiting call,
w
hile keeping the 1st call
on hold.
Hold
Holds the waiting call.
T
he caller will hear the
pre-recorded hold
message played by your
phone service provider.
Announce
The caller will hear the
p
re-recorded busy
message played by your
phone service provider
(for example, “We are not
available now.”) and will
then be disconnected.
Forward
Forwards the waiting call
t
o the voicemail service
provided by your phone
service provider. You
must subscribe to
voicemail service to use
this function.
Drop
Disconnects (drops) the
c
urrent call and answers
the waiting call.
Conference
Answers the waiting call
a
nd combines it with the
current call to make a
conference call (3-party
call).
Return
Returns to the waiting
c
aller while keeping the
current call on hold.
For assistance, visit www.panasonic.ca/english/support
21
Caller ID Service
TGC38x(en)_1204_ver011.pdf 21 2015/12/04 16:50:48
Page 22
Displayed
o
ption
Function
Drop caller1
Disconnects (drops) the
1
st call during a
conference call.
Drop caller2
Disconnects (drops) the
2
nd call during a
conference call.
To use Call Waiting Deluxe service
1 W
hen you hear a call waiting tone during
an outside call, press MFLASHN.
R The option menu is displayed.
2 MbN: Select the desired option. a
MSELECTN
R After selecting “Answer”, “Hold”, or
“Conference”, you can select
another option. a MFLASHN a MbN:
Select the desired option. a
MSELECTN
Note:
R To exit from the option menu, wait for 20
seconds.
Caller list
Viewing the caller list and calling
b
ack
1 MCN CID
2 Press MCN to search from the most recent
call, or MDN to search from the oldest call.
3 To call back, press M
N.
Editing a caller’s phone number
1 MCN
CID
2 MbN: Select the desired entry.
3 MMENUN a MbN: “Edit” a MSELECTN
4 Press MEDITN repeatedly until the phone
number is shown in the desired format.
5 M
N
Note:
R T
he number edited in step 4 will not be
saved in the caller list.
Erasing selected caller
i
nformation
1 MCN CID
2 MbN: Select the desired entry.
3 MERASEN a MbN: “Yes” a MSELECTN
a MOFFN
22
For assistance, visit www.panasonic.ca/english/support
Caller ID Service
TGC38x(en)_1204_ver011.pdf 22 2015/12/04 16:50:48
Page 23
Voicemail service
V
oicemail is an answering service that may be
offered by your phone service provider. This
service can also record calls when you are
unavailable to answer the phone or when your
line is busy. Messages are recorded on the
phone company system.
Storing the voicemail (VM)
a
ccess number
You can store the phone number used to
access your voicemail service.
1 MMENUN#331
2 Enter your access number. a MSAVEN
a MOFFN
Note:
R When storing your voicemail access
number and your mailbox password, press
MDN (Pause) to add pauses (page 11)
between the access number and the
password as necessary. Contact your
phone service provider for the required
pause time.
Example:
1-222-333-4444
VM access
number
Pauses Password
PPPP 8888
To erase the voicemail access number
1 MMENUN#331
2 Press and hold MCLEARN until all digits
are erased. a MSAVEN a MOFFN
Voicemail (VM) tone detection
Y
our voicemail service provider sends special
signals to the unit to let you know that you
have new voicemail messages. If you hear a
series of dial tones followed by a continuous
dial tone after you press M
N,
you have new
voicemail messages.
The unit can detect these signals
a
utomatically. Turn this feature off in the
following situations.
– You do not subscribe to voicemail service.
– Your phone is connected to a PBX.
Turning VM tone detection on/off
1 MM
ENUN#332
2 MbN: Select the desired setting. a
MSAVEN a MOFFN
Listening to voicemail messages
1 MM
ENUN#330
R The speakerphone turns on.
2 Follow the pre-recorded instructions.
3 When finished, press MOFFN.
Note:
R You can also use the MVMN soft key, if
displayed, to play new voicemail messages.
R If the handset still indicate there are new
messages even after you have listened to
all new messages, turn it off by pressing
and holding # until the handset beeps.
For assistance, visit www.panasonic.ca/english/support
23
Useful Information
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Page 24
Error messages
Display message Cause/solution
Access # to VM service is
n
ot stored
R Y
ou have not stored the voicemail access number.
Store the number (page 23).
Base no power
o
r
No link. Re-connect base
AC adaptor.
R The handset has lost communication with the base
unit. Move closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been cancelled.
Re-register the handset (page 20).
Busy
R O
ther units are in use and the system is busy. Try
again later.
Check tel line
R T
he supplied telephone line cord has not been
connected yet or not connected properly. Check the
connections (page 8).
Invalid
R T
here is no handset registered to the base unit
matching the handset number you entered.
R The handset is not registered to the base unit.
Register the handset (page 20).
Use rechargeable battery.
R A
wrong type of battery such as alkaline or
manganese was inserted. Use only the rechargeable
Ni-MH batteries noted on page 4, 6.
Troubleshooting
I
f you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
Problem Cause/solution
The handset does not turn on
e
ven after installing charged
batteries.
R Place the handset on the base unit or charger to turn on
the handset.
The unit does not work. R M
ake sure the batteries are installed correctly (page 8).
R Fully charge the batteries (page 8).
R Check the connections (page 8).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 20).
24
For assistance, visit www.panasonic.ca/english/support
Useful Information
TGC38x(en)_1204_ver011.pdf 24 2015/12/04 16:50:48
Page 25
Problem Cause/solution
I cannot hear a dial tone. R T
he base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
Time on the unit has shifted. R I
ncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to “Manual”
(off) (page 17).
Battery recharge
Problem Cause/solution
I fully charged the batteries, but
– still flashes,
– is displayed, or
–
the operating time seems to
be shorter.
R C
lean the battery ends (
, ) and the charge contacts
w
ith a dry cloth and charge again.
R It is time to replace the batteries (page 8).
Making/answering calls, intercom
Problem Cause/solution
is displayed.
R T
he handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 20).
Noise is heard, sound cuts in
a
nd out.
R You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset does not ring. R T
he ringer volume is turned off. Adjust the ringer volume
(page 11, 17).
R Night mode is turned on. Turn it off (page 19).
I cannot make a call. R T
he dialing mode may be set incorrectly. Change the
setting (page 10).
For assistance, visit www.panasonic.ca/english/support
25
Useful Information
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Page 26
Caller ID
Problem Cause/solution
Caller information is not
d
isplayed.
R You must subscribe to Caller ID service. Contact your
phone service provider for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service may not be available in some
areas. Contact your phone service provider for details.
Caller information is displayed
l
ate.
R Depending on your phone service provider, the unit may
display the caller’s information at the 2nd ring or later.
Voicemail
Problem Cause/solution
“N
ew Voice Mail” is shown
on the handset display. How do
I remove this message from the
display?
R Listen your new voicemail messages (page 23).
Depending on your voicemail service provider, you may
need to erase all messages in your voice mailbox in order
to remove this message.
R You can remove this message manually by pressing and
holding # until the unit beeps.
Liquid damage
Problem Cause/solution
Liquid or other form of moisture
h
as entered the handset/base
unit.
R Disconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and charge fully
before use. If the unit does not work properly, contact an
authorized service centre.
Caution:
R To avoid permanent damage, do not use a microwave oven to speed up the drying process.
26
For assistance, visit www.panasonic.ca/english/support
Useful Information
TGC38x(en)_1204_ver011.pdf 26 2015/12/04 16:50:48
Page 27
Wall mounting (Charger only)
N
ote:
R Make sure that the wall and the fixing method are strong enough to support the weight of the
unit.
Drive the screws (
1
) (not supplied) into the wall.
2
27.2 mm (1 1/1
6 inches)
1
2
For assistance, visit www.panasonic.ca/english/support
27
Useful Information
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Page 28
Industry Canada Notices and other information
NOTICE:
This equipment meets the applicable
Industry Canada Terminal Equipment
Technical Specifications. This is confirmed
by the registration number. The
abbreviation, “IC:”, before the registration
number signifies that registration was
performed based on a Declaration of
Conformity indicating that Industry Canada
technical specifications were met. It does
not imply that Industry Canada approved
the equipment.
NOTICE:
This device complies with Industry Canada
licence-exempt RSS standard(s). Operation
is subject to the following two conditions: (1)
this device may not cause interference, and
(2) this device must accept any interference,
including interference that may cause
undesired operation of the device.
Privacy of communications may not be
ensured when using this telephone.
Some cordless telephones operate at
frequencies that may cause interference to
nearby TVs and VCRs. To minimize or
prevent such interference, the base of the
NOTICE:
The Ringer Equivalence Number (REN)
assigned to each terminal device provides an
indication of the maximum number of
terminals allowed to be connected to a
telephone interface. The termination on an
interface may consist of any combination of
devices subject only to the requirement that
the sum of the Ringer Equivalence Numbers
of all the devices does not exceed 5.
The Ringer Equivalence Number (REN) of
this unit:
(found on the bottom of the unit).
Users should ensure, for their own protection,
that the electrical ground connections of the
power utility, telephone lines and internal
metallic water pipe system, if present, are
connected together. This precaution may be
particularly important in rural areas.
RF Exposure Warning:
L This product complies with IC radiation
exposure limits set forth for an
uncontrolled environment.
L To comply with IC RF exposure
requirements, the base unit must be
installed and operated 20 cm (8 inches) or
more between product and all person’s
body.
L This product may not be collocated or
operated in conjunction with any other
antenna or transmitter.
cordless telephone should not be placed
near, or on top of, a TV or VCR. If
interference is experienced, move the
cordless telephone further away from the TV
or VCR. This will often reduce, or eliminate,
interference.
L For body-worn operation, the handset
must be used only with a non-metallic
accessory. Use of other accessories
may not ensure compliance with IC RF
exposure requirements.
28
For assistance, visit www.panasonic.ca/english/support
Useful Information
TGC38x(en)_1204_ver011.pdf 28 2015/12/04 16:50:48
Page 29
Warranty
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3
PANASONIC PRODUCT - LIMITED WARRANTY
EXCHANGE PROGRAM
Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship under
normal use and for a period as stated below from the date of original purchase agrees to, at its option either
(a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent
value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by
Panasonic Canada Inc.
Telephone Accessory / Product One (1) year
This warranty is given only to the original purchaser, or the person for whom it was purchased as a gift, of a
Panasonic brand product mentioned above sold by an authorized Panasonic dealer in Canada and
purchased and used in Canada, which product was not sold “as is”, and which product was delivered to you
in new condition in the original packaging.
IN ORDER TO BE ELIGIBLE TO RECEIVE WARRANTY SERVICE HEREUNDER, A PURCHASE RECEIPT
OR OTHER PROOF OF DATE OF ORIGINAL PURCHASE, SHOWING AMOUNT PAID AND PLACE OF
PURCHASE IS REQUIRED
LIMITATIONS AND EXCLUSIONS
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER
normal wear and tear or cosmetic damage. The warranty AL SO DOES NOT COVER damages which
occurred in shipment, or failures which are caused by products not supplied by Panasonic Canada Inc., or
failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty
installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, improper
batteries, power line surge, lightning damage, modification, introduction of sand, humidity or liquids,
commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by
anyone other than a Authorized Servicer, or damage that is attributable to acts of God.
Rechargeable batteries are warranted for ninety (90) days from date of original purchase.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR
ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY. (As examples, this
warranty excludes damages for lost time, travel to and from the Authorized Servicer, loss of or damage to
media or images, data or other memory or recorded content. This list of items is not exhaustive, but for
illustration only.)
In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, or the exclusion of implied warranties, so the above limitations and exclusions may not be
applicable. This warranty gives you specific legal rights and you may have other rights which vary depending
on your province or territory.
CONTACT INFORMATION
For product information and operation assistance, please visit our Support page:
For defective product exchange within the warranty period, please contact the original dealer.
www.panasonic.ca/english/support
For assistance, visit www.panasonic.ca/english/support
29
Useful Information
TGC38x(en)_1204_ver011.pdf 29 2015/12/04 16:50:48
Page 30
Index
A A
dditional handset: 4
Alarm: 19
Answering calls: 11
Auto talk: 11, 17
B Battery: 8
Booster (Clarity booster): 10
C C.WTG (Call Waiting Deluxe): 21
Call block: 19
First ring: 20
Call share: 12
Call waiting: 11
Call Waiting Caller ID: 11
Caller ID service: 21
Caller list: 22
Caller list edit: 22
Chain dial: 14
CID (Caller ID): 22
Conference calls: 12
Customer support: 18
D Date and time: 10
Dialing mode: 10
Direct command code: 16
Display
Contrast: 17
Language: 10
E Eco mode: 9
Error messages: 24
F Flash: 11, 18
G Groups: 13
H Handset
Deregistration: 20
Name: 20
Registration: 20
Hold: 11
I Intercom: 12
K Key tone: 17
L Line mode: 18
M Making calls: 11
Mute: 11
N Night mode: 19
P Pause: 11
Phonebook: 13
Privacy mode: 18
R Redialing: 11
Ringer ID: 13
Ringer tone: 17
Rotary/pulse service: 12
S S
peed dial: 14
SP-PHONE (Speakerphone): 11
T Temporary tone dialing: 12
Time adjustment: 17
Transferring calls: 12
Troubleshooting: 24
V VM (Voicemail): 23
Voicemail: 23
Volume
Receiver: 11
Ringer (Handset): 11, 17
Speaker: 11
W Wall mounting: 27
30
Index
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Page 31
31
Notes
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Page 32
For your future reference
W
e recommend keeping a record of the following information to assist with any repair under
warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3
© Panasonic System Networks Co., Ltd. 2015
Printed in Malaysia
*PNQX7791ZA*
*PNQX7791ZA*
PNQX7791ZA TT1215MU0
TGC38x(en)_1204_ver011.pdf 32 2015/12/04 16:50:48
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