Panasonic kx-tgc350 Operation Manual

Operating Instructions

Cordless Telephone

Model No.

KX-TGC350 KX-TGC352

Cordless Telephone with

Digital Answering Machine

Model No.

KX-TGC360 KX-TGC362 KX-TGC364

KX-TG3620

Model shown is KX-TGC350.

Before initial use, see “Getting Started” on page 8.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for future reference.

Consulte “Guía Rápida Española”, página 36.

For assistance, visit our Web site: http://shop.panasonic.com/support for customers in the U.S.A.

Please register your product: http://shop.panasonic.com/support

Introduction

Model composition .......................................3

Accessory information ..................................3

Graphical symbols for use on equipment and

their descriptions ..........................................4

Important Information

For your safety .............................................5

Important safety instructions ........................6

For best performance ...................................6

Other information .........................................7

Specifications ...............................................7

Getting Started

Setting up .....................................................8

Controls ........................................................9

Display icons ..............................................10

Language settings ......................................10

Date and time .............................................10

Recording your greeting message

(KX-TGC360 series) ...................................11

Other settings .............................................11

Making/Answering Calls

Making calls ...............................................12

Answering calls ..........................................12

Useful features during a call .......................12

Intercom .....................................................13

Phonebook

Phonebook .................................................14

Speed dial ..................................................15

Programming

Menu list .....................................................17

Alarm ..........................................................20

Silent mode ................................................20

Call block ....................................................20

Other programming ....................................21

Registering a handset to the base unit .......22

Caller ID Service

Using Caller ID service ...............................23

Caller list ....................................................23

Answering System

Answering system (KX-TGC360 series) ....24

Turning the answering system on/off .........24

Greeting message ......................................24

Listening to messages ...............................24

Remote operation .......................................25

Answering system settings .........................26

Useful Information

Voicemail service .......................................28

Error messages ..........................................29

Troubleshooting .........................................29

Wall mounting (Charger only) ....................32

FCC and other information .........................33

Guía Rápida Española

Guía Rápida Española ...............................36

Appendix

Customer services .....................................40

Limited Warranty (ONLY FOR U.S.A.) .......41

Index

Index...........................................................43

Table of Contents

Model composition

Series Model No.

Base unit Handset

Part No. Part No. Quantity

KX-TGC350 series

KX-TGC350 KX-TGC350 KX-TGCA35 1

KX-TGC352 KX-TGC350 KX-TGCA35 2

KX-TGC360 series

KX-TGC360 KX-TGC360 KX-TGCA35 1

KX-TGC362 KX-TGC360 KX-TGCA35 2

KX-TGC364 KX-TGC360 KX-TGCA35 4

KX-TG3620 KX-TGC360 KX-TGCA35 1

Accessory information

Supplied accessories

No.

Accessory item/Part number

Quantity

KX-TGC350 KX-TGC360 KX-TG3620

KX-TGC352 KX-TGC362

KX-TGC364

A AC adaptor/PNLV226-0X 1 1 1 B Telephone line cord/

PQJA10075Y (Black) or PQJA10075Z (Transparence)

1 1 1

C Rechargeable batteries/HHR-4DPA 2 4 8 D

Handset cover*1/PNYNTGCA35BR

1 2 4

E Charger/PNLC1073ZB – 1 3

*1 The handset cover comes attached to the handset.

A B C D E

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information (page 40).

For assistance, please visit http://shop.panasonic.com/support

Introduction

Accessory item Model number/Specifications

Rechargeable batteries

HHR-4DPA R To order, please visit http://shop.panasonic.com/support

Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset

Range extender

KX-TGA405, KX-TGA407

*1 By installing this unit, you can extend the range of your phone system to include areas

where reception was previously not available. This product can be purchased online. Please visit our Web site: http://shop.panasonic.com/support

Expanding your phone system

Handset (optional): KX-TGDA20

You can expand your phone system by registering optional handsets (6 max.) to a single base unit.

Graphical symbols for use on equipment and their descriptions

Symbol Explanation Symbol Explanation

Alternating current (A.C.) Class P equipment

(equipment in which protection against electric shock relies on Double Insulation or Reinforced Insulation)

Direct current (D.C.) “ON” (power)

Protective earth “OFF” (power)

Protective bonding earth Stand-by (power)

Functional earth “ON”/“OFF” (power;

push-push)

For indoor use only Caution, risk of electric

shock

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Introduction

For your safety

o prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

R U

se only the power source marked on the

product.

R Do not overload power outlets and

extension cords. This can result in the risk of fire or electric shock.

R Completely insert the AC adaptor/power

plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

R Regularly remove any dust, etc. from the

AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

R Unplug the product from power outlets if it

emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact us at http://shop.panasonic.com/support

R Unplug from power outlets and never touch

the inside of the product if its casing has been broken open.

R Never touch the plug with wet hands.

Danger of electric shock exists.

Installation

R T

o prevent the risk of fire or electrical shock, do not expose the product to rain or any type of moisture.

R Do not place or use this product near

automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

R D

o not allow the AC adaptor or telephone line cord to be excessively pulled, bent or placed under heavy objects.

Operating safeguards

R U

nplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners.

R Do not disassemble the product. R Do not spill liquids (detergents, cleansers,

etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.

Medical

R C

onsult the manufacturer of any personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of

1.92 GHz to 1.93 GHz, and the RF transmission power is 115 mW (max.).)

R Do not use the product in health care

facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and location

R Never install telephone wiring during an

electrical storm.

R Never install telephone line jacks in wet

locations unless the jack is specifically designed for wet locations.

R Never touch uninsulated telephone wires or

terminals unless the telephone line has been disconnected at the network interface.

R Use caution when installing or modifying

telephone lines.

R The AC adaptor is used as the main

disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

For assistance, please visit http://shop.panasonic.com/support

Important Information

R T

his product is unable to make calls when:

– the handset batteries need recharging or

have failed.

– there is a power failure.

Battery

R W

e recommend using the batteries noted

on page 4. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

R Do not mix old and new batteries. R Do not open or mutilate the batteries.

Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.

R Exercise care when handling the batteries.

Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.

R Charge the batteries provided with or

identified for use with this product only, in accordance with the instructions and limitations specified in this manual.

R Only use a compatible base unit (or

charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Attention:

A nickel metal hydride battery that is r

ecyclable powers the product you have purchased. Please call 1-800-8-BATTERY (1-800-822-8837) for information on how to recycle this battery.

Important safety i

nstructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3. Do not use the telephone to report a gas leak in the vicinity of the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Environment

R The product should be kept free from

excessive smoke, dust, high temperature, and vibration.

R When you leave the product unused for a

long period of time, unplug the product from the power outlet.

R The product should be kept away from heat

sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.

R Operating the product near electrical

appliances may cause interference. Move away from the electrical appliances.

For assistance, please visit http://shop.panasonic.com/support

Important Information

Other information

CAUTION: Risk of explosion if battery is

replaced by an incorrect type. Dispose of used batteries according to the instructions.

Notice for product disposal, transfer, or return

R This product can store your private/

confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

Notice

Specifications

R Standard:

DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0)

R Frequency range:

1.92 GHz to 1.93 GHz

R RF transmission power:

115 mW (max.)

R Power source:

120 V AC, 60 Hz

R Power consumption:

Base unit*1:

Standby: 0.6 W Maximum: 3.2 W

Base unit*2:

Standby: 0.7 W Maximum: 3.5 W

Charger:

Standby: 0.1 W Maximum: 1.8 W

R Operating conditions:

0 °C – 40 °C (32 °F – 104 °F), 20 % – 80 %

relative air humidity (dry) *1 KX-TGC350 series *2 KX-TGC360 series

For assistance, please visit http://shop.panasonic.com/support

Important Information

Setting up

Connections

Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the single-line telephone jack (RJ11C) until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.

Battery installation

R USE ONLY rechargeable Ni-MH batteries

AAA (R03) size (1). R Do NOT use alkaline/manganese/Ni-Cd

batteries. R Confirm correct polarities ( , ).

Battery charging

Charge for about 7 hours.

Note for battery charging

R Clean the charge contacts with a soft and

dry cloth once a month. Before cleaning the

unit, disconnect from power outlets and any

telephone line cords.

Battery level

Icon Battery level

High

Medium

Low

Needs charging.

Empty

Ni-MH battery performance (supplied batteries)

Operation Operating time

In continuous use

9 hours max.

Not in use (standby)

4 days max.

*1 If eco mode is on.

For assistance, please visit http://shop.panasonic.com/support

Getting Started

Note:

R A

ctual battery performance depends on

usage and ambient environment.

Intelligent eco mode

his feature automatically reduces handset

power consumption whenever possible. When it is activate,

is displayed.

Controls

Handset

Speaker

M N

(TALK)

Dial keypad (*:

TONE)

MZN (

SP-PHONE: Speakerphone) Microphone Receiver Display MO

FFN

LASHNMCALL WAITN

NTERCOMN

R This feature is available between 2

handsets.

Charge contacts

oft keys

avigator key

– MDN, MCN, MFN, or MEN: Scroll through various

lists and items.

– VOL. (Volume: MDN or MCN): Adjust the

receiver or speaker volume while talking.

– MFN

: View the phonebook entry.

– MEN

REDIAL: View the redial list.

– MCN CID (Caller ID): View the caller list.

Base unit

n K

X-TGC350 series

A B

Charge contacts M N

(LOCATOR)

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Getting Started

n K

X-TGC360 series

E FDCB

I J K

Charge contacts M N

(Repeat)

MjN/M

kN (VOLUME: Volume up/down)

M N

(LOCATOR)

Speaker ME

RASEN

ANSWER ON/OFF indicator MA

NSWER ON/OFFN

M N

(PLAY/STOP)

Message indicator M N

(Skip)

Display icons

Handset display items

Item Meaning

Within base unit range

Out of base unit range

The line is in use. R W

hen flashing:

The call is put on hold.

R When flashing rapidly: An

incoming call is now being received.

Eco mode is on. (page 9)

Z Speakerphone is on.

(

page 12)

Item Meaning

Ringer volume is off. (

page 12)

Silent mode is on. (page 20)

Call sharing mode is off. (

page 19)

Alarm is on. (page 20)

Handset number

Battery level

Blocked call (page 20)

Clarity booster is on a

utomatically.

In use

Answering system is being u

sed by the base unit (KX-TGC360 series) or another handset.

Line in u

Someone is using the line.

Language settings

Display language

1 MM

ENUN#110

2 MbN: Select the desired setting. a

MSAVEN a MOFFN

Voice guidance language (

KX-TGC360 series)

1 MMENUN#112 2 MbN: Select the desired setting. a

MSAVEN a MOFFN

Date and time

1 MM

ENUN#101

For assistance, please visit http://shop.panasonic.com/support

Getting Started

2 E

nter the current month, date, and year by selecting 2 digits for each. Example: July 15, 2016 07 15 16

3 MOKN 4 Enter the current hour and minute

(12-hour clock format) by selecting 2 digits for each. Example: 9:30 09 30

5 *: Select “AM” or “PM”. 6 MSAVEN a MOFFN

Note:

R Either 12-hour or 24-hour time format is

used depending on the display language.

Recording your greeting m

essage (KX-TGC360

series)

You can record your own greeting message instead of using a pre-recorded greeting message. See page 24 for details.

1 MMENUN#302 2 MbN: “Yes” a MSELECTN 3 Record a greeting message. a MSTOPN

a MOFFN

Other settings

Dialing mode

1 MM

ENUN#120

2 MbN: Select the desired setting. a

MSAVEN a MOFFN

For assistance, please visit http://shop.panasonic.com/support

Getting Started

Making calls

1 L

ift the handset and dial the phone

number.

R To correct a digit, press MCLEARN.

2 M

or MZN

R To adjust the receiver or speaker

volume, press MDN or MCN repeatedly.

3 When you finish talking, press MOFFN.

Note:

R To switch back to the receiver, press MZN/

Making a call using the redial list

The last 5 phone numbers dialed are stored in the redial list.

1 MEN REDIAL 2 MbN: Select the desired entry. a M N

Pause (for PBX/long distance service users)

A pause is sometimes required when making calls using a PBX or long distance service. When storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 15). Example: If you need to dial the line access number “9” when making outside calls with a PBX:

1 9 a MDN (Pause) 2 Dial the phone number. a M N

Answering calls

1 L

ift the handset and press M

or M

hen the unit rings.

2 When you finish talking, press MOFFN.

Auto talk: You can answer calls simply by

lifting the handset (page 19).

Temporary handset ringer off: Press M

Adjusting the handset ringer volume

ress MDN or MCN repeatedly while ringing.

Adjusting the base unit ringer volume (

KX-TGC360 series)

Press MjN or MkN repeatedly. R To turn the ringer off, press and hold MkN

until the unit beeps.

Useful features during a c

all

Hold

1 P

ress MMENUN during an outside call.

2 MbN: “Hold” a MSELECTN 3 To release hold, press M

ote:

R After holding for 10 minutes, the call is

disconnected.

Mute

1 P

ress MMUTEN during a call.

2 To return to the call, press MMUTEN.

Flash

LASHN allows you to use the special

features of your host PBX.

Note:

R To change the flash time, see page 19.

For call waiting or Call Waiting C

aller ID service users

To use call waiting or Call Waiting Caller ID, you must first subscribe with your phone service provider. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.

For assistance, please visit http://shop.panasonic.com/support

Making/Answering Calls

If you subscribe to both Caller ID and Call W

aiting with Caller ID services, the 2nd

caller’s information is displayed on the handset that is in use after you hear the call waiting tone.

1 Press MCALL WAITN to answer the 2nd

call.

2 To switch between calls, press MCALL

WAITN.

Note:

R Please contact your phone service provider

for details and availability of this service in your area.

Temporary tone dialing (for r

otary/pulse service users)

Press * (TONE) before entering access numbers which require tone dialing.

Call share

hile you are on an outside call, another unit can join the conversation. Only 2 units can join an outside call.

Note:

R To prevent other users from joining your

conversations, turn call sharing mode off (page 19).

Transferring calls, conference calls

1 During an outside call, press

MINTERCOMN. When 3 or more handsets are registered: MbN: Select the desired unit. a MSELECTN

2 Wait for the paged party to answer.

R If the paged party does not answer,

press M

to return to the outside

call.

3 To complete the transfer:

Press MOFFN. To establish a conference call:

MMENUN a MbN: “Conf.” a MSELECTN R To leave the conference, press MOFFN.

R T

o put the outside call on hold:

MMENUN a MbN: “Hold” a MSELECTN To resume the conference: MMENUN a MbN: “Conf.” a MSELECTN

R To cancel the conference: MMENUN a

MbN: “Stop conference” a MSELECTN

Intercom

Making an intercom call

1 MI

NTERCOMN.

When 3 or more handsets are registered: MbN: Select the desired unit. a MSELECTN

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Making/Answering Calls

Phonebook

ou can add 50 names (16 characters max.) and phone numbers (24 digits max.) to the phonebook.

Adding phonebook entries

1 or MFN a MM

ENUN

2 MbN: “Add new entry” a MSELECTN 3 Enter the party’s name. a MOKN 4 Enter the party’s phone number. a MOKN 5 MbN: Select the desired group. a

MSELECTN 2 times a MOFFN

Entering characters

ress the dial key that corresponds to the desired character. Press repeatedly to scroll through the available characters. The following operations are also available.

Key Operation

* Switch between the

ppercase and lowercase

(A « a)

MFN MEN Move the cursor MC

LEARN Erase the character or number

R To erase all, press and

hold it.

Storing a redial list number to the p

honebook

1 MEN REDIAL 2 MbN: Select the desired entry. a MSAVEN 3 To store the name, continue from step 3,

“Editing entries”, page 15.

Storing caller information to the phonebook

1 MCN CID

2 MbN:

Select the desired entry.

R To edit the number: MMENUN a MbN:

“Edit” a MSELECTN

Press MEDITN repeatedly until the phone number is shown in the desired format. And then, press MSAVEN. Go to step 5.

3 MMENUN 4 MbN: “Save CID” a MSELECTN 5 MbN: “Phonebook” a MSELECTN 6 Continue from step 3, “Editing entries”,

page 15.

Groups

ou can assign your phone entries to groups for each searching. You can assign a ringtone to each group to help identify incoming calls (Caller ID required).

Changing group names/setting ringer ID

1 or MFN a MM

ENUN

2 MbN: “Group” a MSELECTN 3 MbN: Select the desired group. a

MSELECTN

4 To change group names

MbN: “Group name” a MSELECTN a Edit the name. a MSAVEN

To set group ringer tone

MbN: Select the current setting of the group ringer tone. a MSELECTN a MbN: Select the desired ringer tone. a MSAVEN

5 MOFFN

Finding and calling from a p

honebook entry

or MFN

2 MbN:

Select the desired entry.

3 M

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Phonebook

+ 30 hidden pages