Panasonic KX-TGC310E, KX-TGC312E, KX-TGC313E Instruction manual

Operating Instructions
Digital Cordless Phone
Model No.
KX-TGC310E
KX-TGC312E
KX-TGC313E
Digital Cordless Answering System
Model No.
KX-TGC320E
KX-TGC322E
KX-TGC323E
Model shown is KX-TGC310.
Before initial use, see “Getting Started” on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for future reference.
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Introduction
Model composition .......................................3
Accessory information ..................................3
General information ......................................5
Important Information
For your safety .............................................6
Important safety instructions ........................7
For best performance ...................................7
Other information .........................................8
Specifications ...............................................9
Getting Started
Setting up ...................................................10
Controls ......................................................12
Display icons ..............................................13
Turning the power on/off ............................14
Language setting ........................................14
Date and time .............................................14
Recording your greeting message .............14
Other settings .............................................14
Making/Answering Calls
Making calls ...............................................16
Answering calls ..........................................16
Useful features during a call .......................16
Intercom .....................................................17
Key lock ......................................................18
Phonebook
Phonebook .................................................19
Speed dial ..................................................20
Programming
Menu list .....................................................21
Alarm ..........................................................25
Nuisance call block ....................................25
Other programming ....................................26
Caller ID Service
Using Caller ID service ...............................28
Caller list ....................................................28
Answering System
Answering system ......................................30
Turning the answering system on/off .........30
Greeting message ......................................30
Listening to messages ...............................31
Remote operation .......................................31
Answering system settings .........................33
Useful Information
Voice mail service ......................................34
Character entry ..........................................34
Error messages ..........................................36
Troubleshooting .........................................36
Conditions of guarantee .............................41
Index
Index...........................................................42
2

Table of Contents

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Model composition

Series Model No.
Base unit Handset
Part No. Part No. Quantity
KX-TGC310 series
KX-TGC310 KX-TGC310 KX-TGCA30 1
KX-TGC312 KX-TGC310 KX-TGCA30 2
KX-TGC313 KX-TGC310 KX-TGCA30 3
KX-TGC320 series
KX-TGC320 KX-TGC320 KX-TGCA30 1
KX-TGC322 KX-TGC320 KX-TGCA30 2
KX-TGC323 KX-TGC320 KX-TGCA30 3

Accessory information

Supplied accessories
No. Accessory item/Part number
Quantity
KX-TGC310 KX-TGC320
KX-TGC312 KX-TGC322
KX-TGC313 KX-TGC323
A AC adaptor for base unit/PNLV226EZ 1 1 1 B Telephone line cord/
PNJA1113Y (Black/for U.K.) or PNJA1037Z(Transparence/for U.K.)
1 1 1
C Rechargeable batteries 2 4 6 D
Handset cover
*1
1 2 3
E Charger/PNLC1060ZB 1 2 F AC adaptor for charger/PNLV233EKZ 1 2
*1 The handset cover comes attached to the handset.
A B C D E F
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
3

Introduction

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Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number/Specifications
Rechargeable batteries
*1
Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset – 1.2 V – Minimum amperage of 550 mAh
DECT repeater KX-A405, KX-A406
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
We recommend using Panasonic rechargeable batteries.
Other information
R Design and specifications are subject to change without notice. R The illustrations in these instructions may vary slightly from the actual product.
Sales and support information
Customer Communications Centre
R For customers within the U.K.: 0844 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.uk
Direct Sales at Panasonic U.K.
R Order accessory and consumable items for your product with ease and confidence by phoning
our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public holidays).
R Go on line through our Internet Accessory ordering application at www.pas-europe.com R Most major credit and debit cards accepted. R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. R Also available through our Internet is direct shopping for a wide range of finished products.
Take a browse on our website for further details.
shop.panasonic.co.uk/
4
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Introduction
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General information

R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance.
Declaration of Conformity:
R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the
essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: www.ptc.panasonic.eu
Contact to Authorised Representative:
Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany
Ecodesign information
Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation No. 801/2013. From 1 January 2015.
Please visit here: www.ptc.panasonic.eu Click [Downloads] a Energy related products information (Public)
Power consumption in networked standby and guidance are mentioned in the web site above.
For your future reference
We recommend keeping a record of the following information to assist with any repair under warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
5
Introduction
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For your safety

To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.
WARNING
Power connection
R Use only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.
R Unplug from power outlets and never touch
the inside of the product if its casing has been broken open.
R Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
R To prevent the risk of fire or electrical
shock, do not expose the product to rain or any type of moisture.
R Do not place or use this product near
automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.
R Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or placed under heavy objects.
Operating safeguards
R Unplug the product from power outlets
before cleaning. Do not use liquid or aerosol cleaners.
R Do not disassemble the product. R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.
Medical
R Consult the manufacturer of any personal
medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of
1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).)
R Do not use the product in health care
facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
CAUTION
Installation and location
R Never install telephone wiring during an
electrical storm.
R Never install telephone line jacks in wet
locations unless the jack is specifically designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.
6
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Important Information

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R This product is unable to make calls when:
– the handset batteries need recharging or
have failed. – there is a power failure. – the key lock feature is turned on.
Battery
R We recommend using the batteries noted
on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries. R Do not open or mutilate the batteries.
Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.
R Charge the batteries provided with or
identified for use with this product only, in accordance with the instructions and limitations specified in this manual.
R Only use a compatible base unit (or
charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.
2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.
3. Do not use the telephone to report a gas leak in the vicinity of the leak.
4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise
The base unit and other compatible Panasonic units use radio waves to communicate with each other. R For maximum coverage and noise-free
communications, place your base unit: – at a convenient, high, and central
location with no obstructions between the handset and base unit in an indoor environment.
– away from electronic appliances such as
TVs, radios, personal computers, wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)
R Coverage and voice quality depends on the
local environmental conditions.
R If the reception for a base unit location is
not satisfactory, move the base unit to another location for better reception.
Environment
R Keep the product away from electrical noise
generating devices, such as fluorescent lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature, and vibration.
R The product should not be exposed to
direct sunlight.
R Do not place heavy objects on top of the
product.
R When you leave the product unused for a
long period of time, unplug the product from the power outlet.
R The product should be kept away from heat
sources such as radiators, cookers, etc. It
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
7
Important Information
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should not be placed in rooms where the temperature is less than 0 °C or greater than 40 °C. Damp basements should also be avoided.
R The maximum calling distance may be
shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.
R Operating the product near electrical
appliances may cause interference. Move away from the electrical appliances.
Routine care
R Wipe the outer surface of the product
with a soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.

Other information

CAUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used batteries according to the instructions.
Notice for product disposal, transfer, or return
R This product can store your private/
confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.
Information for Users on Collection and Disposal of Old Equipment and used Batteries
1
2
3
These symbols (A, B, C) on the products, packaging, and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols (A, B, C) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol
This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved.
Note for the battery removal procedure
Refer to “Battery installation” on page 10.
8
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Important Information
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Specifications

R Standard:
DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile)
R Frequency range:
1.88 GHz to 1.90 GHz
R RF transmission power:
Approx. 10 mW (average power per channel)
R Power source:
220–240 V AC, 50/60 Hz
R Power consumption:
Base unit:
Standby: Approx. 0.52 W Maximum: Approx. 2.7 W
Charger:
Standby: Approx. 0.12 W Maximum: Approx. 1.8 W
R Operating conditions:
0 °C–40 °C, 20 %–80 % relative air humidity (dry)
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
9
Important Information
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Setting up

Connections
n Base unit
Connect the AC adaptor to the unit by pressing the plug firmly. Fasten the cord by hooking it. Connect the AC adaptor to the power outlet. Connect the telephone line cord to the unit, then to the telephone line jack until you hear a click. A DSL/ADSL filter (not supplied) is required if you have a DSL/ADSL service.
Note:
R Use only the supplied Panasonic AC
adaptor PNLV226E.
R Use only the supplied telephone line cord.
1
2
3
4
4
5
n Charger
A Connect the AC adaptor plug to the
unit until you hear a click.
B Connect the AC adaptor to the power
outlet.
Note:
R Use only the supplied Panasonic AC
adaptor PNLV233E.
2
1
Battery installation
R USE ONLY rechargeable Ni-MH batteries
AAA (R03) size (1).
R Do NOT use alkaline/manganese/Ni-Cd
batteries.
R Confirm correct polarities (
, ).
1
R Follow the directions on the display to set
up the unit.
10
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

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Battery charging
Charge for about 7 hours. R Confirm Charging” is displayed (
1
).
R When the batteries are fully charged,
Fully charged” is displayed.
1
Base unit Charger
Note when setting up
Note for connections
R The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
During a power failure
The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a T-adaptor. Your Panasonic sales shop can offer you more information about connection possibilities.
Note for battery installation
R Use the supplied rechargeable batteries.
For replacement, we recommend using the Panasonic rechargeable batteries noted on page 4, 7.
Note for battery charging
R It is normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset,
base unit, and charger with a soft and dry cloth once a month. Before cleaning the unit, disconnect from power outlets and any telephone line cords. Clean more often if the unit is exposed to grease, dust, or high humidity.
Battery level
Icon Battery level
High
Medium
Low
Needs charging.
Panasonic Ni-MH battery performance (supplied batteries)
Operation Operating time
In continuous use 16 hours max.
Not in use (standby) 200 hours max.
Note:
R Actual battery performance depends on
usage and ambient environment.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
11
Getting Started
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Controls

Handset
B
C
D
G
A
F
E
J
K
H
I
B
A A
Speaker M N (Talk) Dial keypad MZN (Speakerphone) Microphone Receiver Display
M N (Off/Power) MR/ECON
R: Recall/Flash ECO: Eco mode shortcut key
M N (Intercom) R This feature is not available for single
handset models.
Charge contacts
n Control type
Soft keys By pressing a soft key, you can select the feature shown directly above it on the display.
Navigator key Navigator keys functions as follows.
Symbol Meaning
M N MDN Up M N
MCN Down MWN MFN Left MTN MEN Right
MDN, MCN, MFN, or MEN: Scroll through
various lists and items.
MDN or MCN ( ): Adjust the receiver or
speaker volume while talking.
M
N (Caller list): View the caller list.
MWN (Phonebook): View the phonebook
entry.
MTN (Redial): View the redial list.
Base unit
A
B
Charge contacts
M N (Locator) R You can locate a misplaced handset
by pressing M
N.
12
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
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Display icons

Handset display items
Item Meaning
Range status: The more bars visible, the closer the handset is to the base unit.
Out of base unit range
Paging, intercom mode
*1
Z Speakerphone is on.
(page 16)
The line is in use. R When flashing slowly: The
call is put on hold.
R When flashing rapidly: An
incoming call is now being received.
Missed call*2 (page 28)
The base unit transmission power is set to Low”. (page 14)
The LCD backlight is off. (page 23)
R When displayed next to the
battery icon: Answering system is on.*3 (page 30)
R When displayed with a
number: New messages have been recorded.
*3
(page 31)
Greeting Only” is selected as the caller’s recording time. In this case, the answering system answers calls with a greeting message and caller messages are not recorded.
*3
(page 33)
Battery level
Alarm is on. (page 25)
Privacy mode is on.
*1
(page 23)
Item Meaning
Ringer volume is off. (page 22)
Nuisance call blocked.
*2
(page 25)
New voice mail message received.*4 (page 34)
Line in use
Someone is using the line.
*1
IN USE
Answering system is being used by another handset.
*5
*1 KX-TGC312/KX-TGC313/KX-TGC322/
KX-TGC323 *2 Caller ID subscribers only *3 KX-TGC320 series: page 3 *4 Voice mail subscribers only *5 KX-TGC322/KX-TGC323
Handset soft key icons
Icon Action
Returns to the previous screen or outside call.
Displays the menu.
OK Accepts the current selection.
Makes a call. (page 16)
Temporarily turns off the ringer for incoming calls. (page 16)
Places a call on hold.
*1
Opens the phonebook.
Allows you to edit phone numbers. (page 26)
Adds new entry. (page 20)
Displays the character entry mode for phonebook search. (page 19)
Turns the key lock feature off. (page 18)
Stops alarm. (page 25)
Snooze button on the alarm. (page 25)
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
13
Getting Started
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Icon Action
Selects entries or handsets. (page 25)
n
Stops recording or playback.
*2
Stores phone numbers. (page 19)
Erases the selected item.
Allows you to make an intercom call.
*1
C Erases a number/character.
Puts the call on mute.
*1 KX-TGC312/KX-TGC313/KX-TGC322/
KX-TGC323
*2 KX-TGC320 series: page 3

Turning the power on/off

Press M
N for about 2 seconds.

Language setting

Display language
1 M
N#110
2 MbN: Select your desired language. a
MOKN
3 M
N

Date and time

1 M
N#101
2 Enter the current date, month, and year.
a MOKN Example: 12 July, 2015
12 07 15
3 Enter the current hour and minute.
Example: 9:30
09 30
R You can select 24-hour or 12-hour
clock format (AM or PM) by pressing *.
4 MOKN a M
N

Recording your greeting message

Available for:
KX-TGC320 series (page 3)
You can record your own greeting message instead of using a pre-recorded greeting message. See page 30 for details.
1 M
N#302
2 MbN: “Yes” a MOKN 3 Record a greeting message. a MnN a
M
N

Other settings

One touch eco mode
The MR/ECON button on the handset enables you to activate the eco function with one touch. By activating eco mode, your unit can reduce the base unit transmission power by up to 90 % in standby mode. You can turn on/off one touch eco mode by just pressing MR/ECON. The default setting is Normal. – When the one touch eco mode is on: Low
is temporarily displayed and
is shown
on the handset display instead of
.
– When the one touch eco mode is off:
Normal is temporarily displayed and
goes off from the handset display.
Note:
R When there is another cordless phone
nearby and it is in use, the base unit transmission power may not be reduced. (KX-TGC312/KX-TGC313/KX-TGC322/ KX-TGC323)
14
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
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