Panasonic KX-TGC310E, KX-TGC312E, KX-TGC313E Instruction manual
Operating Instructions
Digital Cordless Phone
Model No.
KX-TGC310E
KX-TGC312E
KX-TGC313E
Digital Cordless Answering System
Model No.
KX-TGC320E
KX-TGC322E
KX-TGC323E
Model shown is KX-TGC310.
Before initial use, see “Getting Started”
on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
TGC310_320E(en)_1222_ver002.pdf 1 2014/12/22 11:04:34
Introduction
Model composition .......................................3
Accessory information ..................................3
General information ......................................5
Important Information
For your safety .............................................6
Important safety instructions ........................7
For best performance ...................................7
Other information .........................................8
Specifications ...............................................9
Getting Started
Setting up ...................................................10
Controls ......................................................12
Display icons ..............................................13
Turning the power on/off ............................14
Language setting ........................................14
Date and time .............................................14
Recording your greeting message .............14
Other settings .............................................14
Making/Answering Calls
Making calls ...............................................16
Answering calls ..........................................16
Useful features during a call .......................16
Intercom .....................................................17
Key lock ......................................................18
Phonebook
Phonebook .................................................19
Speed dial ..................................................20
Programming
Menu list .....................................................21
Alarm ..........................................................25
Nuisance call block ....................................25
Other programming ....................................26
Caller ID Service
Using Caller ID service ...............................28
Caller list ....................................................28
Answering System
Answering system ......................................30
Turning the answering system on/off .........30
Greeting message ......................................30
Listening to messages ...............................31
Remote operation .......................................31
Answering system settings .........................33
Useful Information
Voice mail service ......................................34
Character entry ..........................................34
Error messages ..........................................36
Troubleshooting .........................................36
Conditions of guarantee .............................41
Index
Index...........................................................42
2
Table of Contents
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Model composition
Series Model No.
Base unit Handset
Part No. Part No. Quantity
KX-TGC310
series
KX-TGC310 KX-TGC310 KX-TGCA30 1
KX-TGC312 KX-TGC310 KX-TGCA30 2
KX-TGC313 KX-TGC310 KX-TGCA30 3
KX-TGC320
series
KX-TGC320 KX-TGC320 KX-TGCA30 1
KX-TGC322 KX-TGC320 KX-TGCA30 2
KX-TGC323 KX-TGC320 KX-TGCA30 3
Accessory information
Supplied accessories
No. Accessory item/Part number
Quantity
KX-TGC310
KX-TGC320
KX-TGC312
KX-TGC322
KX-TGC313
KX-TGC323
A AC adaptor for base unit/PNLV226EZ 1 1 1
B Telephone line cord/
PNJA1113Y (Black/for U.K.) or
PNJA1037Z(Transparence/for U.K.)
1 1 1
C Rechargeable batteries 2 4 6
D
Handset cover
*1
1 2 3
E Charger/PNLC1060ZB – 1 2
F AC adaptor for charger/PNLV233EKZ – 1 2
*1 The handset cover comes attached to the handset.
A B C D E F
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
3
Introduction
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Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory item Model number/Specifications
Rechargeable
batteries
*1
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
– 1.2 V
– Minimum amperage of 550 mAh
DECT repeater KX-A405, KX-A406
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
We recommend using Panasonic rechargeable batteries.
Other information
R Design and specifications are subject to change without notice.
R The illustrations in these instructions may vary slightly from the actual product.
Sales and support information
Customer Communications Centre
R For customers within the U.K.: 0844 844 3899
R For customers within Ireland: 01289 8333
R For further support on your product, please visit our website: www.panasonic.co.uk
Direct Sales at Panasonic U.K.
R Order accessory and consumable items for your product with ease and confidence by phoning
our Customer Communications Centre Monday - Friday 9:00am - 5:00pm (Excluding public
holidays).
R Go on line through our Internet Accessory ordering application at www.pas-europe.com
R Most major credit and debit cards accepted.
R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K.
R Also available through our Internet is direct shopping for a wide range of finished products.
Take a browse on our website for further details.
shop.panasonic.co.uk/
4
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Introduction
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General information
R This equipment is designed for use on the U.K. and Ireland analogue telephone network.
R In the event of problems, you should contact your equipment supplier in the first instance.
Declaration of Conformity:
R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the
essential requirements and other relevant provisions of Radio & Telecommunications Terminal
Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are
available for download by visiting:
www.ptc.panasonic.eu
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Ecodesign information
Ecodesign information under EU Regulation (EC) No. 1275/2008 amended by (EU) Regulation
No. 801/2013. From 1 January 2015.
Please visit here: www.ptc.panasonic.eu
Click [Downloads]
a Energy related products information (Public)
Power consumption in networked standby and guidance are mentioned in the web site above.
For your future reference
We recommend keeping a record of the following information to assist with any repair under
warranty.
Serial No. Date of purchase
(found on the bottom of the base unit)
Name and address of dealer
Attach your purchase receipt here.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
5
Introduction
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For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
R Use only the power source marked on the
product.
R Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
R Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
R Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from
the power outlet, then wiping with a dry
cloth. Accumulated dust may cause an
insulation defect from moisture, etc.
resulting in a fire.
R Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorised service centre.
R Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
R Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
R To prevent the risk of fire or electrical
shock, do not expose the product to rain or
any type of moisture.
R Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
R Do not allow the AC adaptor or telephone
line cord to be excessively pulled, bent or
placed under heavy objects.
Operating safeguards
R Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
R Do not disassemble the product.
R Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
Medical
R Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of
1.88 GHz to 1.90 GHz, and the RF
transmission power is 250 mW (max.).)
R Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
R Never install telephone wiring during an
electrical storm.
R Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
R Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
R Use caution when installing or modifying
telephone lines.
R The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
6
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Important Information
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R This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
– the key lock feature is turned on.
Battery
R We recommend using the batteries noted
on page 4. USE ONLY rechargeable
Ni-MH batteries AAA (R03) size.
R Do not mix old and new batteries.
R Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
R Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
R Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
R Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
Important safety instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
R For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
R Coverage and voice quality depends on the
local environmental conditions.
R If the reception for a base unit location is
not satisfactory, move the base unit to
another location for better reception.
Environment
R Keep the product away from electrical noise
generating devices, such as fluorescent
lamps and motors.
R The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
R The product should not be exposed to
direct sunlight.
R Do not place heavy objects on top of the
product.
R When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
R The product should be kept away from heat
sources such as radiators, cookers, etc. It
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
7
Important Information
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should not be placed in rooms where the
temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
R The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
R Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
R Wipe the outer surface of the product
with a soft moist cloth.
R Do not use benzine, thinner, or any
abrasive powder.
Other information
CAUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
Notice for product disposal, transfer,
or return
R This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information for Users on Collection
and Disposal of Old Equipment and
used Batteries
1
2
3
These symbols (A, B, C) on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries should not be mixed
with general household waste.
For proper treatment, recovery and recycling
of old products and used batteries, please
take them to applicable collection points, in
accordance with your national legislation and
the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries
correctly, you will help to save valuable
resources and prevent any potential negative
effects on human health and the environment
which could otherwise arise from inappropriate
waste handling.
For more information about collection and
recycling of old products and batteries, please
contact your local municipality, your waste
disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect
disposal of this waste, in accordance with
national legislation.
For business users in the European
Union
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other
Countries outside the European Union
These symbols (A, B, C) are only valid in
the European Union. If you wish to discard
these items, please contact your local
authorities or dealer and ask for the correct
method of disposal.
Note for the battery symbol
This symbol (B) might be used in
combination with a chemical symbol (C). In
this case it complies with the requirement set
by the Directive for the chemical involved.
Note for the battery removal
procedure
Refer to “Battery installation” on page 10.
8
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Important Information
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Specifications
R Standard:
DECT (Digital Enhanced Cordless
Telecommunications),
GAP (Generic Access Profile)
R Frequency range:
1.88 GHz to 1.90 GHz
R RF transmission power:
Approx. 10 mW (average power per
channel)
R Power source:
220–240 V AC, 50/60 Hz
R Power consumption:
Base unit:
Standby: Approx. 0.52 W
Maximum: Approx. 2.7 W
Charger:
Standby: Approx. 0.12 W
Maximum: Approx. 1.8 W
R Operating conditions:
0 °C–40 °C, 20 %–80 % relative air
humidity (dry)
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
9
Important Information
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Setting up
Connections
n Base unit
Connect the AC adaptor to the unit by
pressing the plug firmly.
Fasten the cord by hooking it.
Connect the AC adaptor to the power
outlet.
Connect the telephone line cord to the
unit, then to the telephone line jack until
you hear a click.
A DSL/ADSL filter (not supplied) is
required if you have a DSL/ADSL service.
Note:
R Use only the supplied Panasonic AC
adaptor PNLV226E.
R Use only the supplied telephone line cord.
1
2
3
4
4
5
n Charger
A Connect the AC adaptor plug to the
unit until you hear a click.
B Connect the AC adaptor to the power
outlet.
Note:
R Use only the supplied Panasonic AC
adaptor PNLV233E.
2
1
Battery installation
R USE ONLY rechargeable Ni-MH batteries
AAA (R03) size (1).
R Do NOT use alkaline/manganese/Ni-Cd
batteries.
R Confirm correct polarities (
, ).
1
R Follow the directions on the display to set
up the unit.
10
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
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Battery charging
Charge for about 7 hours.
R Confirm “Charging” is displayed (
1
).
R When the batteries are fully charged,
“Fully charged” is displayed.
1
Base unit Charger
Note when setting up
Note for connections
R The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
R The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
During a power failure
The unit will not work during a power failure.
We recommend connecting a corded-type
telephone (without AC adaptor) to the same
telephone line or to the same telephone line
jack using a T-adaptor. Your Panasonic sales
shop can offer you more information about
connection possibilities.
Note for battery installation
R Use the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 4, 7.
Note for battery charging
R It is normal for the handset to feel warm
during charging.
R Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.
Battery level
Icon Battery level
High
Medium
Low
Needs charging.
Panasonic Ni-MH battery
performance (supplied batteries)
Operation Operating time
In continuous use 16 hours max.
Not in use (standby) 200 hours max.
Note:
R Actual battery performance depends on
usage and ambient environment.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
11
Getting Started
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Controls
Handset
B
C
D
G
A
F
E
J
K
H
I
B
A A
Speaker
M N (Talk)
Dial keypad
MZN (Speakerphone)
Microphone
Receiver
Display
M N (Off/Power)
MR/ECON
R: Recall/Flash
ECO: Eco mode shortcut key
M N (Intercom)
R This feature is not available for single
handset models.
Charge contacts
n Control type
Soft keys
By pressing a soft key, you can select the
feature shown directly above it on the
display.
Navigator key
Navigator keys functions as follows.
Symbol Meaning
M N MDN Up
M N
MCN Down
MWN MFN Left
MTN MEN Right
– MDN, MCN, MFN, or MEN: Scroll through
various lists and items.
– MDN or MCN ( ): Adjust the receiver or
speaker volume while talking.
– M
N (Caller list): View the caller list.
– MWN (Phonebook): View the phonebook
entry.
– MTN (Redial): View the redial list.
Base unit
A
B
Charge contacts
M N (Locator)
R You can locate a misplaced handset
by pressing M
N.
12
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
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Display icons
Handset display items
Item Meaning
Range status: The more bars
visible, the closer the handset
is to the base unit.
Out of base unit range
Paging, intercom mode
*1
Z Speakerphone is on.
(page 16)
The line is in use.
R When flashing slowly: The
call is put on hold.
R When flashing rapidly: An
incoming call is now being
received.
Missed call*2 (page 28)
The base unit transmission
power is set to “Low”.
(page 14)
The LCD backlight is off.
(page 23)
R When displayed next to the
battery icon: Answering
system is on.*3 (page 30)
R When displayed with a
number: New messages
have been recorded.
*3
(page 31)
“Greeting Only” is
selected as the caller’s
recording time. In this case,
the answering system
answers calls with a greeting
message and caller
messages are not recorded.
*3
(page 33)
Battery level
Alarm is on. (page 25)
Privacy mode is on.
*1
(page 23)
Item Meaning
Ringer volume is off.
(page 22)
Nuisance call blocked.
*2
(page 25)
New voice mail message
received.*4 (page 34)
Line in
use
Someone is using the line.
*1
IN USE
Answering system is being
used by another handset.
*5
*1 KX-TGC312/KX-TGC313/KX-TGC322/
KX-TGC323
*2 Caller ID subscribers only
*3 KX-TGC320 series: page 3
*4 Voice mail subscribers only
*5 KX-TGC322/KX-TGC323
Handset soft key icons
Icon Action
Returns to the previous screen or
outside call.
Displays the menu.
OK Accepts the current selection.
Makes a call. (page 16)
Temporarily turns off the ringer
for incoming calls. (page 16)
Places a call on hold.
*1
Opens the phonebook.
Allows you to edit phone
numbers. (page 26)
Adds new entry. (page 20)
Displays the character entry
mode for phonebook search.
(page 19)
Turns the key lock feature off.
(page 18)
Stops alarm. (page 25)
Snooze button on the alarm.
(page 25)
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
13
Getting Started
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Icon Action
Selects entries or handsets.
(page 25)
n
Stops recording or playback.
*2
Stores phone numbers.
(page 19)
Erases the selected item.
Allows you to make an intercom
call.
*1
C Erases a number/character.
Puts the call on mute.
*1 KX-TGC312/KX-TGC313/KX-TGC322/
KX-TGC323
*2 KX-TGC320 series: page 3
Turning the power on/off
Press M
N for about 2 seconds.
Language setting
Display language
1 M
N#110
2 MbN: Select your desired language. a
MOKN
3 M
N
Date and time
1 M
N#101
2 Enter the current date, month, and year.
a MOKN
Example: 12 July, 2015
12 07 15
3 Enter the current hour and minute.
Example: 9:30
09 30
R You can select 24-hour or 12-hour
clock format (“AM” or “PM”) by
pressing *.
4 MOKN a M
N
Recording your greeting message
Available for:
KX-TGC320 series (page 3)
You can record your own greeting message
instead of using a pre-recorded greeting
message. See page 30 for details.
1 M
N#302
2 MbN: “Yes” a MOKN
3 Record a greeting message. a MnN a
M
N
Other settings
One touch eco mode
The MR/ECON button on the handset enables
you to activate the eco function with one touch.
By activating eco mode, your unit can reduce
the base unit transmission power by up to
90 % in standby mode.
You can turn on/off one touch eco mode by
just pressing MR/ECON. The default setting is
“Normal”.
– When the one touch eco mode is on: “Low”
is temporarily displayed and
is shown
on the handset display instead of
.
– When the one touch eco mode is off:
“Normal” is temporarily displayed and
goes off from the handset display.
Note:
R When there is another cordless phone
nearby and it is in use, the base unit
transmission power may not be reduced.
(KX-TGC312/KX-TGC313/KX-TGC322/
KX-TGC323)
14
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
Getting Started
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